Middlebury

Library & ITS Wiki

Library & ITS Wiki

Using the Virtual Computer Labs

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#If you used the virtual lab last semester, please [[Uninstall the VMware View software|uninstall the VMware View software]].
 
#If you used the virtual lab last semester, please [[Uninstall the VMware View software|uninstall the VMware View software]].
#'''[One-Time Installation. Please use Internet Explorer]'''. Click this link: [http://go.middlebury.edu/virtual go.middlebury.edu/virtual] and follow the on-screen instructions. You may receive an error about the web site's certificate. We are working to resolve this, but you can bypass the error by clicking&nbsp;'''Continue to the website'''.<br>A few steps into the installation, you will be prompted to enter a server name, enter '''vdm.middlebury.edu <br>'''During the installation, choose to install a shortcut on the desktop or the start menu (or both)'''<br>'''You should restart your computer if prompted.
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#'''[One-Time Installation. Please use Internet Explorer]'''. Click this link: [http://go.middlebury.edu/virtual go.middlebury.edu/virtual] and follow the on-screen instructions. <br>A few steps into the installation, you will be prompted to enter a server name, enter '''vdm.middlebury.edu <br>'''During the installation, choose to install a shortcut on the desktop or the start menu (or both)'''<br>'''You should restart your computer if prompted.
 
#After the installation, visit [http://go.middlebury.edu/virtual go.middlebury.edu/virtual]
 
#After the installation, visit [http://go.middlebury.edu/virtual go.middlebury.edu/virtual]
 
#Type in your ''College username/password'''<ref name="password" /> and click Login. A list of options will appear.<br>
 
#Type in your ''College username/password'''<ref name="password" /> and click Login. A list of options will appear.<br>
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== Notes  ==
 
== Notes  ==
 
<references />
 
  
 
#<div id="divpassword">These are the same username and password that you use for accessing your Middlebury/MIIS email</div>
 
#<div id="divpassword">These are the same username and password that you use for accessing your Middlebury/MIIS email</div>

Revision as of 10:35, 14 November 2012

Contents

Summary

Middlebury College has made available a number of virtual computers that allow students, faculty and staff to access a variety of licensed software from personal or College owned computers. The virtual computers are available to members of specific courses. This article will guide you through accessing the virtual environment from Middlebury's wired network, or from Middlebury's secure wireless networks. For information on accessing the virtual environment from off-campus or Monterey, see Using the Virtual Computer Labs Off-Campus.

Availability and Scheduling

  • The virtual computer lab is available by request only. Faculty have an opportunity to request the virtual lab during the software survey that LIS sends every semester.
  • The lab is available 24x7, with the exception of any Sunday 3AM-10AM and the last weekend of the year. During these times LIS may perform scheduled maintenance on the virtual lab.

Software Available on the Virtual Computer Lab

The virtual lab computers run Windows XP. Almost any software that the College is licensed for can be made available in the virtual lab. The following page (go/software?public) outlines all the software that the College has licensed for course work. The list of software available on the virtual lab changes every semester, depending on course needs. The Go/software?public page always has the most up-to-date list of software installed on the virtual lab.

Requirements

For teaching a course with the virtual lab

  • A classroom with wired or wireless networking. 
  • Students should bring their laptops to class – there is a one-time quick installation described below. Students can perform the installation in any location that has a network connection: at home, in the dorm, in the Library, at the helpdesk, during the first class... If a student does not have a laptop the Helpdesk can secure a computer in the classroom for that purpose for that semester. 

For accessing the virtual lab

Students, faculty and staff can access the virtual environment from any computer, including personal and student computers, as long as it matches these requirements:

  • The first time when you access the virtual lab you'll need administrative access to the computer you will be using. 
  • Windows XP or later, with Internet Explorer. IE icon.jpg
  • Mac OS X 10.4 (Tiger) or later, with Safari. Safari icon.jpg
  • Linux is not supported officially, but you can take a look at the section Accessing the Virtual Lab - Instructions for Linux.
  • On-Campus you should use a wired Ethernet connection OR one of these wireless networks: midd_secure, Midd_standard.
  • For Off-Campus use you should read the following page Using the Virtual Computer Labs Off-Campus.

Older operating systems and other browsers (such as Firefox, Mozilla, Chrome, etc) are NOT compatible at this time.

Accessing the Virtual Lab - Instructions for Windows PCs

The virtual lab requires some software to be installed on your computer. You only need to run this installation once (see step 1 below).

  1. If you used the virtual lab last semester, please uninstall the VMware View software.
  2. [One-Time Installation. Please use Internet Explorer]. Click this link: go.middlebury.edu/virtual and follow the on-screen instructions.
    A few steps into the installation, you will be prompted to enter a server name, enter vdm.middlebury.edu
    During the installation, choose to install a shortcut on the desktop or the start menu (or both)
    You should restart your computer if prompted.
  3. After the installation, visit go.middlebury.edu/virtual
  4. Type in your College username/password'[1] and click Login. A list of options will appear.
  5. Click on the Virtual Computer Classroom option. This will connect you to an available computer that has the software needed for your course. Connecting to the computer may take a minute or two, please be patient. If the Virtual Computer Classroom does not open, try clicking on it again.
  6. After a brief delay you will be connected to a virtual computer. To access the installed software click Start => Programs.
    - After following these instructions once, accessing the virtual lab is much easier! (see below)
    - Note that any files saved to the virtual computer will be deleted when you log off. Please remember to save all work to MiddFiles or your Class folder (See: Using MiddFiles).
    - When you are done using the virtual lab, please choose the Log Off option from the Start menu.

To use the virtual lab in the future

After you have completed the steps above at least once, accessing the virtual lab is simple:

  1. Visit go.middlebury.edu/virtual with Internet Explorer IE icon.jpg, enter your College username/password and click the Virtual 'Computer Classroom' option in the list.

Accessing the Virtual Lab - Instructions for Macs

The virtual lab requires some software to be installed on your computer[2]. You only need to run this installation once (see step 1 below).

  1. [One-Time Installation. Please use Safari Safari icon.jpg]. Visit: go.middlebury.edu/virtual with Safari. If prompted about the site's certificate, click Continue.
    Click on the link for the View client => Wait for the download to finish => Accept the license agreement => A window will appear with the title "VMware View Client" => Drag the VMware View Client icon to your Applications folder. Close the VMware View Client window. Open your Applications folder and drag the VMware View Client icon to your Dock.
     
  2. Click on the VMware View Client icon on your Dock.
  3. In the window that appears type in vdm.middlebury.edu in the address field (leave the rest at the default settings).
  4. Click Continue and type in your College username/password[1] and click Login. A list of options will appear.
     
  5. Click on the Virtual Computer Classroom option. This will connect you to a computer that has the software for your course. Connecting to the computer may take a minute or two, please be patient. If the Virtual Computer Classroom does not open, try clicking on it again.
     
  6. After a brief delay you will be connected to an available computer. To access licensed software click Start => Programs.
    - After following these instructions once, accessing the virtual lab is much easier! (see below)
    - Note that any files saved to the virtual computer will be deleted when you log off. Please remember to save all work to MiddFiles or your Class folder (See: Using MiddFiles).
    - When you are done using the virtual computer, please Log Off.

To use the virtual environment in the future

After you have completed the steps above at least once, accessing the virtual environment is simple:

  1. Click the VMware View icon on your dock, enter your College username/password and click the Virtual Computer Classroom option in the list.

Accessing the Virtual Lab - Instructions for Linux

Linux is not supported officially by the VMware software that makes the virtual lab possible. In addition, Linux is not officially supported by Middlebury College. Please do not contact us with questions about using the Virtual Lab on Linux.

Nevertheless, it is theoretically possible to access the virtual environment on Linux:

  1. Download and install the unofficial VMware View Client for Linux: http://code.google.com/p/vmware-view-open-client/wiki/Installing
  2. Once installed, open the VMware View Client and you should be able to connect to the server vdm.middlebury.edu

Getting Assistance and Troubleshooting

Some tips:

  • You must have a working internet connection to access the virtual environment.
  • You can always call, email or visit the Helpdesk and if we can't help you immediately, we are more than happy to schedule a one-on-one meeting!

Frequent Issues

  1. You cannot reach go.middlebury.edu/virtual (you receive a 404 error or a time out error).
    Solution
    : Ensure that you have a working internet connection. If you are off-campus, see Using the Virtual Computer Labs Off-Campus.
  2. You cannot login with your username and password at go.middlebury.edu/virtual
    Solution: Ensure that you are using your Exchange/Email username and password. This is the same username and password that you would use to login to your MIIS/Middlebury email account. For assistance with determining your username and password you should contact the Helpdesk at Middlebury [1] or the Helpdesk at Monterey: www.miis.edu/offices/it
  3. You have Windows 7 and the Vmware View Client doesn't work (gives the error "View Client cannot connect to Connection Server").
    Solution: Remove the VMware View Client from Add/Remove programs and visit go.middlebury.edu/virtual. This will update your VMware View software. 
  4. You click on the Virtual Computer Classroom icon but nothing happens.
    Solution
    : Wait a few seconds and try clicking again. The server may be busy processing the request from a classmate.
  5. You don't see the Virtual Computer Classroom as an option or cannot find the applications for your course in the virtual lab computer.
    Solution: The applications should be accessed by clicking on Start (lower left corner of the screen) => Programs => Applications (see this picture for an example). See go/software to determine if the application you are looking for is meant to be in the Virtual Classroom. If the software page confirms that the application is supposed to be there, but you still cannot find the applications, it is likely that you you are connected to a virtual computer outside the Virtual Computer Classroom. To resolve this, visit  go/virtual and ensure you are selecting the Virtual Computer Classroom (there may be other options in the list, please click on the Virtual Computer Classroom). If you cannot see the Virtual Computer Classroom but you see other virtual labs, please contact the Middlebury College Helpdesk via email or phone: go.middlebury.edu/helpdesk
  6. How do I transfer a file from the virtual lab to my computer?
    Solution 1: You can save it to your home folder on MiddFiles or your course folder on MiddFiles. Any file saved to your home or course folder is accessible from the web, through NetStorage.
    Solution 2: You can email the file to yourself.
  7. How do I transfer a file from my computer to the virtual lab?
    Solution 1: You can save it to your home folder on MiddFiles or your course folder on MiddFiles through NetStorage. Any file saved to your home or course folder is accessible from the virtual lab, through MiddFiles.
    Solution 2: You can email the file to yourself.

Known Limitations

  1. No access to the CD/DVD-ROM drive. A CD or DVD that you insert into your computer will not play in the virtual lab.
    Workaround: If the contents of the disc are needed for coursework, the files from the CD can be copied into your classes folder.
  2. No access to external USB devices. A USB device, such as flash drive inserted in your computer will not be visible in the virtual lab.
    Solution for PCs: A separate installation program is available that can enable you to share USB devices with the virtual lab. The installation is available at http://go.middlebury.edu/files under Software => Software-Windows => Install on your PC => vmware. Download and run the file named vmware-viewclient-xxxxx.exe. After installation you can connect to the virtual lab from the Start Menu => Programs => Vmware => Vmware View. 
    Solution for Macs: If the contents of the USB drive are needed for coursework, the files can be copied into your classes folder or home folder.
  3. Some 64bit versions of Windows 7 may have an issue during the first time they access the virtual lab - the required software fails to install. 
    Solution 1: Run Internet Explorer in 32-bit mode when you need to use the virtual lab: Click Start, in the search box paste this line and press enter: "C:\Program Files (x86)\Internet Explorer\iexplore.exe"
    Solution 2: You can try connecting to the virtual lab using a standalone program (i.e. not from the go/virtual webpage). The installation for the standalone program is available at http://go.middlebury.edu/files under Software => Software => Public => vmware. Download and run the file named VMware-viewclient-x86_64-xxxxx.exe. After installation you can connect to the virtual lab from the Start Menu => Programs => Vmware => Vmware View.

Notes

  1. These are the same username and password that you use for accessing your Middlebury/MIIS email
  2. VPN is required unless you are physically at Middlebury College in Vermont.




 


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