Middlebury

Wireless Troubleshooting

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If the standard configuration instructions aren't working for you, check the following items, roughly in order (depending on your device). Recall that personal Routers and Wireless Access Points are not allowed on campus; you must use the College wireless to avoid interfering with the network infrastructure.

Check that Wireless is Turned On

Many laptops have a switch on the side that disables wireless entirely. This can be useful but causes problems if it is accidentally pressed, often without anyone noticing. If the physical switch is on or you don't see one, make sure Airplane Mode is set to OFF (if applicable) and wireless is enabled.

Check that the Networks Appear

Your device should list available wireless networks including MiddleburyCollege, MCPSK, and GuestAccountCreation. If none of these networks appear, double-check that the wireless connection is enabled and try restarting your device. Once the networks appear, move on to the next step.

  • If MCPSK and GuestAccountCreation appear, but MiddleburyCollege doesn't, there are three possibilities:
    1. You are in an area with unusually weak signal, such that the networks are not detected properly.
    2. If your device uses Windows, OSX, Android, iOS, or common Linux flavors, it may not be properly configured to connect to MiddleburyCollege. You may need to update your operating system, wireless drivers, or firmware. Please contact the Helpdesk.
    3. If you have a more unusual device (such as certain older consumer devices and gaming systems), it may not support MiddleburyCollege. Please contact us about using the MCPSK network.

If networks do not appear on your Mac:

  1. Open Keychain Access from the utilities folder
  2. Search for the wifi certificates for the Middlebury networks and delete them
  3. Restart the computer

Release and renew your IP address

See Release and Renew IP Address

Check that your account is valid for MiddleburyCollege wireless

If you have another device or some other way to get network access, please go to another service like Moodle to confirm that your Middlebury username and password (or Guest e-mail and password) are correct and active. Note that only individual network accounts (faculty, staff, student, or guest) can access the MiddleburyCollege network - shared departmental accounts, student org accounts, etc. do not have access, nor do local accounts specific to individual computers.

Password Changes

If you've recently changed your password, some special considerations apply.

  • On a college-owned Windows computer, make sure you're logged in with your current password by connecting to a wired connection, locking the computer (Win+L), then unlocking it with your new password.
  • On a personal Windows computer, you should be able to update the stored password for MiddleburyCollege when prompted. If this doesn't work, you may need to forget the network (see below).
  • On a Mac, updating your wireless password does not work due to a bug in the operating system. You must go to Keychain Access, then find the entry where it stores the password for MiddleburyCollege and remove that entry. Then turn your wireless off and on again and re-connect to MiddleburyCollege.

Repair Wireless with Built-in Tools

  • In Windows 7, right-click the Network icon in the lower right corner of the screen and click Repair.
  • In Mac OS X, click on the Airport menu (top right corner of the screen) and click Turn Off. Wait a few seconds, click on the Airport menu and click Turn On.

Windows - College Owned

College owned Windows computers have the MiddleburyCollege network preconfigured with the correct settings. However, this assumes that you are logging into the computer as yourself - see Valid accounts above.

Windows - Personal

Remove or "forget" the network, then reconnect. Microsoft's instructions for forgetting the network are here: https://technet.microsoft.com/en-us/library/gg252588%28v=ws.10%29.aspx

Mac OSX

Turn wireless off, remove or "forget" the network, then reconnect.

  • To "forget" a network, first click the WiFi symbol at the top and click Open Network Preferences, then click Advanced, then find the network you want to forget, click the minus symbol, and click OK.
  • If the above doesn't work, please write down your Ethernet ID (MAC address) and have it ready when contacting the Helpdesk. For best results, also Option-click the wireless icon and collect the information about your connection that appears when you do so.

Wireless Compatibility

Any device with a wireless network card or adapter should be compatible with Middlebury's wireless networks, as long as it supports the WPA2 or 802.1X protocol. The vast majority of wireless devices in the world support these protocols. Our wireless vendor, Aruba, publishes a detailed list of compatible devices (if the link becomes out of date, search the web for Aruba compatibility).

Reporting wireless problems

If you are experiencing persistent problems with wireless access, please submit a Helpdesk ticket. If the matter is urgent or you cannot use that link, please call us at (802) 443-2200 with your name, contact info, and a description of the problem.

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