Library & Information Technology Services (ITS) Guide for New Employees (go/newemployee)
last revised 1/15/2015
Where To Get Computing Help
The Technology Helpdesk in the Davis Family Library is regularly staffed to provide assistance with your computing needs. Faculty and staff can…
- Use the go/whd shortcut to submit a ticket (request for help) directly to the HelpDesk. See instructions for using the GO utility below.
- Call our Helpdesk at 802.443.2200 or send e-mail to email@example.com.
- Drop by the walk-in Technology HelpDesk located in Suite 202 on the main level of the Davis Family Library during scheduled hours.
- Use the go/helpdesk shortcut to visit the Technology Helpdesk web site featuring frequently-asked questions (FAQs), printing and file storage information, and our on-line computing “How-to” guides.
- Use the go/help shortcut to view the Library & Information Technology Services (ITS) Help & Support web site offering help with services provided by both departments, including learning opportunities.
Navigating Middlebury's website is easy using the GO utility; simply type a GO shortcut in the Address field of any web browser, then press the Enter key (for PCs) or the Return key (for Macs). For example, type go/helpdesk then press Enter/Return to view the Helpdesk's web site. (Note: Safari users need to add an extra / at the end to prevent the browser from performing a search.)
Using GO from off-campus works a bit differently; for this same instruction you would need to type go.middlebury.edu/helpdesk.
There are a number of ways staff and faculty may acquire or improve their library and information technology skills. Opportunities are available for a variety of learning preferences:
- Self-Guided Learning
- In Person Workshops
- 1-on-1 Assistance
For complete details about learning options at Middlebury, please visit go/learn.
Computing Tips And Recommendations
- Save all documents in folders on the College's servers. They are secure, backed up by technical staff, and accessible from any networked computer on campus and from off campus using any Internet Service Provider (ISP). Refer to Store and Retrieve Documents on the Middfiles File Server (below) to learn how.
- Save your work at least every 5-10 minutes; it is better to lose only a few minutes of work than the entire document.
- Protect your computer by keeping it up to date. Install critical operating system and browser updates as soon as they are available.
- Visit go/infosec for resources about how to keep your computer safe and secure, including new training videos available at go/infoseced.
- Call the Helpdesk at 802.443.2200 to request recovery of a document stored on a server. In many cases we may be able to help you recover the document yourself.
Public Computing Facilities
If you do not have access to a computer for your job you can use any computing lab on campus. The locations (which are not available during scheduled classes) are listed below; hours vary and are posted on the lab doors and on the web. A wide variety of software is available on our public computers but offerings differ depending on the location. CD drives (in all labs) and scanners (in selected labs) are available for your use. Visit go/labs to help you determine which location meets your needs.
IMPORTANT NOTE: Lab protection software deletes all non-essential files from the hard drives of the computers in our public labs! If you save your files to the local hard drive in a public lab, be sure to copy them to your Middfiles folder before you finish your computing session.
|Windows Computers||Apple Computers|
McCardell Bicentennial Hall, Rooms 116, 117 and 161 and and various public computers
Davis Family Library, Room 220 (Wilson Media Lab) and various study carrels
What You Can Do On The Network
All office and public computers are on the network. On them you can:
Set Your BannerWeb PIN
Visit go/bw and provide your 8-digit College ID number and your birthdate in MMDDYY format to log in the first time. You will be required to set a new 6-digit BannerWeb PIN and set up your Security Question. BannerWeb is the only product on campus that requires numeric codes for identification of legitimate users.
Find Your Campus-wide Username And Set Your Passwords
Visit go/activate and provide your 8-digit College ID number and your BannerWeb PIN to identify yourself. Follow the on-screen instructions to set a password for your Exchange e-mail and for access to file server folders on Middfiles. Your e-mail address is in the format firstname.lastname@example.org
Store and Retrieve Documents on the Middfiles File Server
The following Middfiles storage folders are of most interest to staff and faculty:
- The home folder is used to store work-related files that are not shared with others.
- The orgs folder stores files that are shared by members of a department or group.
- The classes folder stores files for academic coursework.
Connect to Middfiles using a Macintosh:
1. Click on the Go menu in the Finder, then select Connect to Server.
2. In the Server Address field, type the following:
3. Click Connect. Provide your username and the password you set using the Activate utility to connect.
Connect to Middfiles using a PC:
Double-click the Computer (or My Computer) desktop icon. If these icons are not present, press the Windows key + E to open Windows Explorer. Look for connections to middcloud (middfiles) in the window that opens.
Instructions are available explaining how to store and retrieve files on Middlebury servers:
- Visit go/fileserverinfo for complete details.
- You can also access middfiles folders when you are off campus. Refer to go/offcampus for more information.
Connect To A Networked Printer
Networked computers are connected to at least one networked printer. The Print dialog box will display the printer name to which your print request will be directed, typically in a format indicating the location, such as MNR213 on Walnut which would be located in Munroe Hall, room 213.
If you would like to install additional printers, follow these instructions for your computer's operating system:
Connect To The World Wide Web Using A Web Browser
On a Macintosh: Go to your Dock and launch the Firefox or Safari Web browser.
On a PC: Launch the Internet Explorer or Firefox Web browser.
Important: Internet Explorer is the recommended browser for use with our administrative applications, including Banner INB (Internet Native Banner) and Hyperion reporting (EPM11). Only versions 8 and 9 are currently supported.
Middlebury’s web site http://www.middlebury.edu/ and our customizable portal http://m.middlebury.edu provide numerous links to campus information, publications, and events, as well as to library and research resources. You can also:
- Use the GO utility to navigate the Middlebury website.
- Use Quick Links located on the bottom edge of most Middlebury College web pages to access the College directory, technology help, Webmail, the library homepage, and more.
Connect To Our Wireless Networks
Middlebury currently has four wireless networks, as follows:
- Midd_secure: Uses the login name & password you set with the Activate utility; traffic is fast, as well as encrypted for increased security.
- Midd-standard: An additional, secure network option with a password that changes periodically. Use this only if you have difficulty making a connection to Midd-secure.
- Midd-unplugged: A slower, unsecured network that requires no password as it is intended for guest use only.
- Eduroam: A slower network for use by visitors/guests from participating eduroam institutions.
Visit go/wireless for configuration specifics and more detailed information about differences between the networks.
All College employees have an Exchange account with e-mail, address book, calendar, and task list features. We support access to this account using Outlook 2010 (PC), 2011 (Mac), and WebMail. Outlook works best when you are connected to the Middlebury network. There are a variety of online video-based courses available to help you learn about these e-mail programs; visit go/lyndainfo to learn how to use Middlebury's lynda.com membership.
All employees may access their mail using a web browser on- or off-campus using the WebMail Quick Link located at the bottom of most Middlebury College web pages. Visit go/webmailqr to view our quick reference guide.
Telephone Services and Voice Mail
Guides for using Middlebury College's telephones and voice mail systems can be found at go/phone.
All employees may make full use of Middlebury library services and collections.
- Your College ID card doubles as your library card.
- Spouses & dependents of benefits-eligible employees can get borrowing privileges too. See go/middborrowing
- To view the library homepage, visit go/library. For hours, see go/hours.
|Davis Family Library (main library)||110 Storrs Avenue|
|Armstrong Library (science)||McCardell Bicentennial Hall (enter on 2nd floor)|
Materials You Can Borrow
Middlebury College’s libraries provide materials on loan to support the academic, professional, and personal interests of the entire community.
Materials and Equipment
- Books or other printed circulating items (some items are restricted to in-house use only).
- E-books and Audiobooks (See go/ebooks.)
- Videos/DVDs from the Browsing Collection
- Restricted Videos/DVDs (behind the Circulation Desk, in-house use only)
- Recordings (Music CDs)
- Musical Scores (Sheet Music)
- Laptops, iPads, Cameras, Camcorders, Projectors, and much more! (See go/equipment for a longer list and info on how to book these.)
Where to Get Library Help
For research help from a librarian, call 802.443.5496 or visit go/askus for other options.
For borrowing help (questions about items you have checked out, etc.), call the Davis Family Library Circulation Desk at 802.443.5494 or e-mail Library_circulation@middlebury.edu.
Have other questions and don't know who to contact?
- If you are faculty, contact the LIS liaison for your department: go/liaisons.
- For anyone, if you aren't sure who to ask or if you have an immediate need and are unable to get hold of someone, call the Davis Family Library Circulation Desk at 802.443.5494, during library hours (go/hours) or the Technology HelpDesk at 802.443.2200.
NExpress and Interlibrary Loan (ILL)
Use go/nexpress when a Middlebury item is checked out, missing, or not in MIDCAT, (the library catalog) go/midcat. It's fast and easy, and renewals are allowed. Still can't find the item you need in MIDCAT or through NExpress? Request it through ILLiad go/ill; this service takes a little longer and renewals are typically not allowed. You can request books, journal and newspaper articles, musical scores, audio-visual materials, sound recordings, loans of microfilm or microfiche from libraries around the world! Loan periods and renewals are set by the lending library. Save time creating requests by searching go/Summon and go/Worldcat which link directly to ILLiad and auto-complete ILL requests forms.
More info on Interlibrary Loan go/ill
Library Policies and Information Technology Policies
Please visit go/lishandbook to acquaint yourself with important policies and guidelines in the College Handbook for both the Library and Information Technology Services (ITS) .