Middlebury

LIS Documentation

LIS Documentation

Student Printing and Quotas

Contents

PaperCut Printing & Copying

Printer Locations

Public Printer Locations

Printing from Your Personal Computer

(For information about how to submit print jobs from your personally-owned computer, see these instructions. )"

Departmental Printing and Copying

(For information about Departmental Printing and Copying, see these instructions.)

Logging into PaperCut

PaperCut users are granted access to a set of basic web pages providing them with the ability to:

  • View their account balance
  • List recent account activity
  • Use tools to add value to their account
  • Request a refund in cases of printer malfunction



To log in type one of the following into the address field of your browser:

https://papercut.middlebury.edu/user 

or

Go/Papercut

Students must authenticate using your network login credentials

PapercutLoginPage.PNG


Guest Access

 See Guest Printing and Copying for more information


PaperCut User Interface

Once you login PaperCut you are presented with your account summary.

WebUserSummary.PNG

Specific tasks can be performed by selecting from the menu items on the left.


Transaction History

TransactionHistory.PNG

The transaction history page displays a user's balance history in detail. Here a user can see how, when, and why their balance was affected.


Recent Print Jobs

RecentPrintJobs2.PNG


This is an example of print and copy history. It allows you to see the cost or to find a particular job.  The filter criteria allows for many different views of jobs and can be used to easily drill-down to find the information required. Refunds can be requested through this form by indentifying the job in question and clicking the Request Refund link in the Status column.


Jobs Pending Release

JobsAwaitingRelease.PNG

Jobs Pending Release allows users to view and cancel individual jobs. You can see the cost of the job before printing. 


 Printing from Your Own Computer: Web Print 

Web Print is a printing solution that can be used from your personal computer for occasional printing tasks. It is not a robust system due to the way it functions and should not be used as a primary means for printing every day. This system allows you to upload documents for printing, rather than requiring the print queues to be installed on your system. You will be able to select a printer, choose the number of copies, and select a document to upload. The document will be queued for printing and you can track its status from this page. No client software or driver installation is required. All print jobs processed through Web Print will be duplexed.

To print your document follow these steps:


  1. Select Web Print from menu options on left side of PaperCut screen.
    WebPrinting.PNG
  2. Select the Submit a Job link
  3. Select the printer name from the list provided  (NOTE: When a printer is out of order it does not appear in the list of available printers). 
  4. Select the button at the bottom of the screen labeled: 2. Print Options and Account Selection
  5. Enter number of copies your would llike and then select the button labeled: 3. Upload Document
  6. Using the Browse button find the document file you wish to print
  7. Select the Upload & Complete button, which sends the document to the printer.
  8. Once Status indicates finished: queued for printing go to your printer's release station.
  9. At the printer, sign into the print release station with your PaperCut account information, locate you print job, and release it to the printer.


Supported Applications and File Formats

Web Print supports the following file formats:


                     Application                                              File Format                 

Adobe Reader PDF
Microsoft Office Excel 2010 XLS, XLSX, etc...
Microsoft Office PowerPoint 2010 PPT, PPTX, etc...
Microsoft Office Word 2010 DOC, DOCX. etc...
Microsoft XPS Viewer XPS









Add Credit

The Add Credit page allows you to increase your account balance using a credit card.

AddCredit.PNG

  1. From the Amount to adddrop-down list select the amount to be added to your account and then click the Add Valuebutton. The form below opens. 
  2. Type the information into the form and then click the Pay Nowbutton to complete your transaction. 


AddCredit2.PNG


Logout

Click Logout to protect your account and personal information.


Public Copying and Scanning Instructions

Using the PaperCut System to Photocopy Documents

The public photocopiers in Davis Family Library (rooms 142 and 242), Armstrong Library room 155, and MiddXpress have a touch panel which you may interact with using your finger to touch your selections. The machines in Davis Family Library room 142 and Armstrong Library room 155 copy in both color and black & white. They also have a control panel with a keypad and other buttons such as Start, Stop, and Reset. When you approach the copier the Log In page for the PaperCut system should be on the touch panel.

Log into the PaperCut system using one of the following methods:

Username and Password method:

  • Touch the Username and Password button.
  • Touch the Username field to acquire an insertion point. The screen will change to a touchable keyboard - use it to enter your username.
  • Touch OK.
  • Touch the Password field to acquire an insertion point
  • Enter your password using the touchable keyboard. Specify Upper-case, Lower-case, or No./Symbol by touching the buttons that indicate a change in keyboard is required.
  • Touch OK.
  • Touch Login.


ID Number method:

  • Touch the ID Number button.
  • Touch the ID Number field to acquire an insertion point.
  • Enter your 6-digit College ID number (drop the two leading zeros) using the on-screen keyboard.
  • Touch OK.
  • Touch Login.

When you have a print job in your queue:

  • A PaperCut Held Print Jobs screen will appear.
  • On the left will be the print jobs in your queue.
  • Select a print job.
  • On the right details and buttons will appear.
  • Select print.
  • When finished press the Logout key.

When you have no print jobs in your queue:

  • To copy:
  • The Use Copier Functions screen will display.
  • Select Use Copier Functions.
  • Insert items to copy.
  • Change set up as desired.
  • Press the Start button.
  • When finished press the Logout key.


Extremely Important!
'
When you finish press the Logout or Authentication Logout button on the control panel.
 

Using the PaperCut System to Scan to Email

1. Follow the Login instructions in step 1 above to login.
2. The Ready to Copy screen will display on the Touch Panel. Press the Send button on the control panel. The Ready to Send screen will display.
3. Touch the Address Book button in the upper-right corner of the screen.
4. Touch the Address Book drop-down list and select Ext Address Book.
5. Touch the Family Name button and use the on-screen keyboard to enter the last name of the Middlebury community member to which you want to send a document.
6. Touch OK
7. Touch OK
8. Touch the check box to the left of the name you want so it becomes checked. The name may be unique or you may have to select it from a list.
9. Touch OK.
10. Insert the document(s) to scan and press the green START button on the control panel.


Extremely Important!

When you finish press the Logout or Authentication Logout button on the control panel.

Printing and Copying Policy and Quotas

Printing and Copying Policy (summary)

  • Pages are deducted from the student's quota each time a print or copy job is completed. 
  • Release stations hold jobs for up to 2 hours after which they are removed.
  • When copying, copiers will automatically log you out when idle for 5 minutes.
  • Web Print allows you to print to any public printer from your personal computer or laptop.  See Web Print
  • You will be charged 5 cents per black & white single-sided page and 8 cents per black & white double-sided page for letter and legal paper. For more information see Quotas and Rates
  • Students may add additional amounts to their PaperCut account balance.  See Redeem Card or Add Credit
  • Students should use public printers and copiers only! 
  • Students should submit requests for refunds through the PaperCut interface when printer or copier malfunctions occur, which makes output unusable. Requests for a refund will be processed once a week by the LIS Helpdesk during regular business hours.  Urgent requests will be considered depending on the situation.  Note: refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...)  See Requesting a refund for more information.
  • Student organization printing and copying will be charged to that organization's Banner index.  Printing and copying should be executed following CCAL's guidelines.  The organization's ID and password must be used when logging in so that charges are applied to the organization rather than the individual student.
  • When a student works for a department and that work requires printing, they should use a department’s generic account for printing on the department's printers, so pages won’t be charged to their personal quota. Departments can confirm generic account information with the Technology Helpdesk. If the department does not have a generic account, the creation of one can be requested through the Technology Helpdesk. Generic accounts are restricted from using standard size public printers; all printing should be done on the department's printers.
  • For course printing of posters on a plotter in Armstrong or The Davis Family Library's Wilson Media, once a term at the end of the add/drop period, applicable departments will submit to LIS (at print@middlebury.edu) a list of student names with their ID numbers, the amount to be added to each student's account to cover printing, and the Banner index to be charged for such printing.  The students on the list will have their quotas increased by that amount.  Faculty should be consulted if a student feels the amount will not cover needs. If faculty determines the original amount inadequate, they will forward a copy of the original e-mail to print@middlebury.edu with a request to add an additional amount to the same students' accounts.

Please see Generic / Service account section for more information on printing for business use.

  

Quotas and Rates:

Each semester students are given an account balance within PaperCut as follows:


Spring & Fall Semester

Non-seniors receive $25 per term Equivalent to 500 black & white single-sided pages or 625 black & white double-sided pages
Seniors receive $50 per term Equivalent to 1,000 black & white single-sided pages or 1,250 black & white double-sided pages







J-Term

Non-seniors receive $10 Equivalent to 200 black & white single-sided pages or 250 black & white double-sided pages
Seniors receive $20 Equivalent to 400 black & white single-sided pages or 500 black & white double-sided pages






Please note:  Unused quota amounts will be rolled over each semester within an academic year. Unused additional cash or credit card funds will remain in a student's account until graduation or separation from the college.  No refunds will be granted.  Credits will, however, roll over for graduating seniors who immediately commence studies at our language schools.


Summer Session (Language Schools)

$19 = 380 single-sided b&w pages for all students

Student Print & Copy Rates:

  • Black & White letter and legal:  5 cents per side.*
  • Black & White ledger: 10 cents per side*
  • Color:  25 cents (letter & legal), 50 cents (ledger).*
  • Color plotter:   $1.50 per linear foot
    * 20% discount for duplexing.


Semester (Term) Dates

PaperCut Term Dates are:

  • Fall:                         August 21 (start)  to  December 31 (end)
  • Winter:                     January 1 (start)  to  January 31 (end)
  • Spring:                     February 1 (start)  to  June 4 (end)
  • Language Schools:   June 5 (start)  to  August 20 (end)


 

I have a printing or copying problem

Report It!

It is very important that if a printer or copier issue arises that you report the problem immediately by calling x2200 or visiting our Walk-In Help Desk Center, located at LIB 202 on the main floor of the Davis Family Library.  This will expedite troubleshooting of the problem and speed-up the corrective actions to get the machine back on-line quickly.  Reporting the problem quickly also allows the Help Desk to de-activate the machine so that other jobs do not get lost.


Requesting a refund

As stated in the Policy section above, students will be required to submit requests for refunds through PaperCut when errors and problems arise. Requests for a refund will be processed once a week by the Helpdesk during regular business hours. Urgent requests will be considered depending on the situation.


Note: refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...)


To request a refund follow these steps:

  1. Sign into PaperCut and select the Recent Print Jobs menu option.
  2. Find the job that had a problem and in the column of that specific job record, select the link: Request Refund
  3. The Refund Request displays with details on your job in question. In the Refund Amount box select Full amount or Partial amount.  If selecting Partial amount enter the partial amount you are requesting as a refund.
  4. Enter information in the Reason for Request field and then press the Send button.


Your refund request will be processed within one business week.


Armstrong Library Plotter - printing to plotter instructions

How to print to the plotter at Armstrong:

Please note: Armstrong Library must be open in order for you to retrieve your print job from the plotter.  See go/hours to check.

  1. Log in to a computer in Armstrong 161 computer lab or BIH 116/117 labs or the set of computers closest to Armstrong 209. These computers can connect to the Armstrong plotter, which is located in Armstrong 209. They also have the software you probably used to create your poster (Adobe Illustrator, Adobe Reader, or PowerPoint).
  2. Open your poster and send it to the plotter (POSTERS-209). Release your poster to the plotter from any print release station. Your account will be charged $1.50 per linear foot.
  3. Ask at the Armstrong Circulation Desk to be let into Armstrong 209 (the door is locked).
  4. You will have to wait several minutes for your print job to be completed. Do not tear the poster from the plotter; wait for the plotter to cut the paper for you. Tearing the poster can cause expensive damage to the plotter.

Reimbursements for printing to the plotter:

  1. Students who are printing a poster for a class: Some departments might cover the cost of printing a poster for a class. These departments will have submitted your name to LIS at the beginning of the semester. LIS will have credited your account as instructed. Contact your department with any questions.
  2. Students who are printing a poster for the Spring Symposium: The Undergraduate Research Office (URO) will cover the cost of printing a poster for the Spring Symposium. You will receive a username and password from the URO for this. Contact the URO (uro@middlebury.edu) with any questions.

Wilson Media Lab Library Plotter - printing to plotter instructions

How to print to the plotter in the Wilson Media Lab, Davis Family Library: Printing to the Wilson Media Lab Plotter

Departmental and Generic Accounts, Printing, Copying & Scanning

See Departmental Accounts & Printing Information


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