Clients (Web Help Desk)
Nothing out of the ordinary here.
Client admin roles
We don't use this.
Client custom fields
- Username: this is different than the WHD-assigned string of numbers and letters called User Name (two words). This is where we store the Midd username (i.e. dfrostma)
- College ID: College ID number
- Alternate email address: If the client wants or needs to be contacted at an email address other than @middlebury.edu
- Title: from Job title field in Banner
- Department: from Department filed in Banner (NOTE: Does not correspond to Department list in Assets)
- Campus location: From Banner (NOTE: Does not correspond to the ticket location. Banner and WHD locations to not speak to one another.)
- Priority setting: Used to trigger a VIP action rule. This field is populated manually based on a VIP list. (See also: Action Rules)