Middlebury

Distributing Lab Computers

NOTE: This page contains information that is only useful to Helpdesk / LIS faculty and staff. Therefore I'm considering moving this information to our Internal wiki. If you feel that this information is important to the general public and/or do NOT think that this move is appropriate, please comment on the discussion page.

--Hunt, Christopher 14:57, 17 November 2009 (UTC)

The headings below apply to BOTH Macs AND PCs

Before removing machine from carrel/classroom

  • Test the issue and verify that reboot/plug/unplug doesn't fix it.

After removing machine from carrel/classroom

  • Put OO sign
  • Lock down or take all peripherals
  • Make/update ticket.
  • Update Inventory.

Repairing/Replacing a Machine

  • Run Dell Diagnostics (this is the easy way to see which part fails) or Apple Diagnostics if available (TechTool is a good alternative - see the Helpdesk about the Protege)
  • PCs: 270s usually have system board failures. 270s you can open up an visually inspect the capacitors on the system board - if they are bulging, it's likely the system board. Bulging capacitors are also known to cause intermittent freezing/BSODs. An amber power light also indicated a system board failure. Diagnostic lights (such as an amber power light) are described here: Dell Computer Diagnostic Codes.
    Macs: iMacs also may have blown caps. They are not too hard to crack open, but if they are under warranty, Apple should be contacted.
  • If under warranty, have a Dell tech order parts for it or call Apple. If not under warranty swap parts until you get it working. Spare machines/parts are in Cage 2.
  • Test machine when you think it's fixed. (dell diags, apple diags)
  • Apply ghost console image. Use ghost console to image the machine. For Macs there is a netboot package on \\midd\middfiles\orgs\ITS\Planning-Evaluation
  • Update ticket.
  • Update Inventory.

After returning machine to carrel/classroom

  • Check if labstats reused the old record, if not add the new record to lab and the map.
  • Check if ghost has placed the new record where it belongs. If not, move it to the correct machine group. For Macs, check if ARD has the computer in one of the groups.
  • Check if the computer is registered.
  • Freeze the machine. For Macs there's nothing to do here.
  • Check if the DVD region is set. On PCs, you can go to My Computer => Right-click on the CD/DVD drive => Properties =>Hardware => Select proper drive => properties => dvd region. On Macs you'll need to insert a region 1 DVD. If it plays, you're set. If not, and if you are logged in under an admin account, the region code will be set. Otherwise you'll be prompted to change the region and enter an administrative username and password.
  • Lock it down
  • Update/close the ticket

Physically Securing Computers

Macs:

Powered by MediaWiki