Middlebury

Distributing Macintosh Computers

This page provides a checklist and instructions for Distributing and Delivering a Macintosh computer.

An up to date version is available here: https://mediawiki.middlebury.edu/wiki/LIS/Distributing_Macintosh_Computers


Before going On Site

___ Image the computer: Appendix 1

___ Connect it to a live Ethernet jack and reboot it.

___ Follow the on-screen instructions from the config utility.

___ You will be prompted to install printers (Appendix 2) and additional software (Appendix 3). Install printers FIRST, then additional software. (see note 1 and 2, below)

Note 1: If prompted for a username and a password with administrative privileges, Helpdesk Staff can use their own college username sand passwords. Students setting up computers should ask a staff person to assist at this point.

Note 2: If you’re prompted to reboot, finish installing all software that doesn’t require a reboot, add Dock items as desired, launch ALL applications and make desired configuration changes,  switch to the config utility click OK => OK (this updates the user template), The computer will shut down. Power on and login with your own username and password to test all the applications that you installed. When done testing, shut down the computer.

Note 3: If you need to rename/reassign this computer to a different customer (for whatever reason), see Appendix 3.

___ Make a firm appointment with the customer and confirm delivery location. Use this opportunity to remind the customer to back up their data BEFORE you arrive. Someone MUST be there to help the customer login for the 1st time and provide basic training for the new computer.

___ If the customer is a NEW HIRE (faculty or staff) ask if they have set their password. If they have not, guide them to the Activate page (http://go.middlebury.edu/activate) so that this is done before you arrive.

___ Record serial numbers for Monitors in the ticket, then label the box with the username or ticket number.

___ Bag or box the computer and include:

  • (for desktops) Power cord (for laptops) AC adapter (remove short plug, add long power cable)
  • Ethernet cable
  • (for laptops) VGA Adapter
  • Mouse (laptops) Logitech/Dell is OK, unless otherwise specified (MacPro [towers] and iMacs) ship with a Wireless Magic Mouse unless otherwise specified
  • Keyboard (Apple)
  • Monitor (Dell, unless otherwise specified)

On Site

___ Carefully disconnect old equipment and move it and anything else that’s in the way. Allow the user to dust/organize the space.

___ Monitor:

  • Attach the USB cord to the back of the monitor.
  • MacBook - LIS is no longer purchasing MacBooks. All Apple laptops being distributed are now MacBook Pros.
  • MacBook Pro – Connect the DVI (digital/white) cable to the laptop via the provided MiniDisplayPort dongle.
  • iMacs come with a built-in display, but can have a second display attached, using the same dongle as MacBooks.
  • MacPros (towers) – Connect the DVI (digital/white) cable to the desktop. No dongle needed if the monitor comes with a DVI port.

___ Laptop/Desktop: Plug-in power cable, network cable, and USB cable from back of monitor. If there are other USB peripherals, you can use the remaining USB slots on the monitor. Mouse can be plugged into the keyboard, which can be plugged into the monitor. Note: With the above setup, when customers want to take the laptop, they only need to unplug the USB cable coming from the monitor (unless they’ve attached other peripherals). Customers can re-arrange the connections as they see it fit.

___ Have the customers login with their username and password (the one they use for e-mail). They MUST do this while on-campus and connected to the WIRED Ethernet.

___ Launch Entourage and follow the instructions on-screen to configure it. Note: If Entourage has been iniated to update to v.13 the config utilty will not start.

___ Show the customers how to:

  • Connect to servers. Explain that the home folder on middfiles is their own personal space.
  • (Laptops) Use midd_standard. Note: They shouldn’t save their password to the keychain.
  • (Laptops) Use the VPN client (built-in)
  • Print single sided. By default the computer will print double-sided. This would be a good time to help them setup a printer if this hasn’t been done.
  • If the customers are receiving a dual-monitor setup (laptop+external monitor or desktop+two monitors), then show them how to mirror the displays and how to use one display as an extended desktop.

https://mediawiki.middlebury.edu/wiki/LIS/Setting_up_multiple_displays_on_your_Mac

  • (Laptops) Use the computer with the lid closed.

https://mediawiki.middlebury.edu/wiki/LIS/Using_your_Mac_laptop_with_the_lid_closed

___ Pack up old equipment for return to LIS. Explain that we will keep their hard drive for 30 days, and will destroy their data after that.

___ Ask if they have any questions.

___ Return old equipment to the library basement, perform check-in procedure, and clearly label with Customer name, date, and "30-day Hold" message.

If you need to rename/reassign this computer to a different customer (for whatever reason), see Appendix 3. Other problems? Not sure what to do? The sections below have more detailed notes.

Appendix 1 - Imaging the computer

WARNING: Imaging a computer using ANY of these methods will ERASE ALL FILES on the computer's hard disk.

There are a two main methods for imaging a Mac computer: NetBoot and Target Disk Mode

NetBoot

  • Connect the computer that needs to be imaged to a network jack in vlan 19 (LIB202B - jack under window or LIB122 - jacks on left side as you enter).
    • To image using the Snow Leopard image: Turn it on and immediately press and hold the letter "N" on the keyboard. Release the button when you see a globe icon.
    • To image using the Leopard image: A PowerPC Mac will automatically pick the Leopard image since Snow Leopard doesn't work with PowerPC models. If you still need to image an Intel Mac with Leopard, turn it on and immediately press and hold the letter "N" on the keyboard. Release the button when you see a globe icon. When you see the Snow Leopard installer screen, click on the Utilities menu on the top of the screen and click Start-Up Disk. In the window that appears, choose the "leo" image and click Restart.
    • If you cannot netboot the Mac (a globe icon flashes but nothing useful happens), try resetting the PRAM.
  • Follow the on-screen instructions.

Target disk mode

Imaging a computer using Target Disk Mode

Appendix 2 - Installing Network Printers

See Connect_To_Network_Printers_-_Mac_OS_X

Appendix 3 - Renaming/re-joining/reassigning a computer to a different person

For whatever reason, you may need to rename, re-join or reassign a computer. Follow these steps:

  1. Login as yourself to the computer.
  2. Open Macintosh HD => Applications => Utilities => Directory Utility.
  3. Click on the "Services" button.
  4. Click on the lock button (lower left corner). Helpdesk Staff can enter their own username and password when prompted. Students setting up computers will need a staff person to assist them at this point.
  5. Double-click on "Active Directory".
  6. There will either be a "Bind" or an "Unbind" button. Click on the "Unbind" button, enter your password (you may need a staff person to help you with this), then proceed to the next step. If you see a button called "Bind", just proceed to the next step without clicking "Bind".
  7. Click "Cancel" on the next screen (don't click "OK") and close "Directory Utility". The changes will still take place.
  8. Open Macintosh HD => Applications => Utilities => MIDD => Midd1stBootConfig.
  9. Follow the on-screen instructions.
  10. NOTE: There is no way to re-register a computer on the network to a different username.

Appendix 4 - Giving administrative privileges to other users

The main customer, after which the computer is named, is always given administrative privileges. Also, Helpdesk Staff and domain technicians are given administrative privileges.

To give administrative privileges to other users:

  1. Login as yourself
  2. Open System Preferences => Accounts
  3. Click on the lock icon to unlock the preference pane. Helpdesk staff can use their own username and password here. Students will need the assistance of helpdesk staff.
  4. Click on the account that needs administrative privileges.
  5. Place a checkmark in the box "Allow user to administer this computer"
  6. If the account that needs administrative privileges is not listed here, open Applications => Utilities => Directory Utility.
  7. If you see the text "Click the lock to make further changes", do as the text says. You will be prompted for a username and a password. Helpdesk staff can use their own username and password here. Students will need the assistance of helpdesk staff.
  8. Click on the Services button and double-click "Active Directory".
  9. Click on "Show Advanced Options". Click on the "Administrative" tab.
  10. Use the plus "+" button to add each username that needs administrative privileges. Usernames are entered in the form MIDD\username
  11. Repeat for all usernames that need administrative privileges.
  12. Click OK when done and close the Directory Utility.

Appendix 5 - Installing Specific Software

See Special Software.

Appendix 6 - Known Problems and Image Issues

See Known Image Issues.

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