Email Filtering at Middlebury
Middlebury uses advanced email filtering technology to help prevent spam, phishing attacks, viruses, and other unwanted content from finding its way to our inboxes. It works pretty well most of the time, however senders of these bothersome emails constantly adapt their tactics to circumvent the filters and, as a result, unwanted messages may sneak in before filters are updated.
Sometimes the email filters may flag a desired message as bulk email and subsequently route that email to Outlook's Junk Mail folders. When this happens, community members can add the desired sender to their personal safelist, or if the message is part of a larger, legitimate email campaign, propose that the sender be included in Middlebury’s global safelist of trusted senders.
Outlook's Junk Mail settings enable you to safelist and block senders of bulk email, depending on your needs. Learn more about how to adjust your Outlook Junk Mail settings and how to manage the user Quarantine below.
How to Adjust Your Outlook Junk Mail Settings
You can control which messages you see by adjusting your junk mail settings. The links below contain instructions for the commonly-used email clients at Middlebury:
- Webmail (for both Windows & Mac users)
- Outlook 365 for Windows
- Outlook 365 for Mac - must make adjustments via Webmail (the client software does not support junk mail settings when used with Exchange).
Junk Mail Folder Use
Important: Items in the Junk Mail folder are automatically deleted after 30 days and cannot be recovered.
How To Work With The Quarantine
Messages in your Quarantine should be treated with special caution as they have been tagged as spam, phishing, or bulk email by advanced email filtering technologies. Do not click any links in Quarantined messages or release them to your Inbox unless you are absolutely sure that the message is legitimate. Be particularly suspicious of messages asking you to update your account, reset your password, expand your email storage quota, etc. Remember, any message that asks for your password or username is not to be trusted. For more information about how to protect yourself from phishing attacks, please see http://go/phish.
If you have messages in your Quarantine, the email system will send you a daily Spam Notification email. You can check your Quarantine at any time by logging into http://go/quarantine or http://go/spamq. You may also log in directly via https://protection.office.com/?hash=/quarantine).
If you are missing a time-critical message that was not delivered to your inbox or Outlook Junk Mail Folder, you may want to check your Quarantine via http://go/spamq, in case the message was flagged by the email filters.
Flagged messages are stored in Quarantine for 15 days, after which time they are automatically deleted.
Releasing a message from Quarantine
You can release a message from Quarantine by logging into the Quarantine web page, then using one of the following methods:
- Click anywhere on the entry for the message in question to select it, then click on the Release message button to release the message to your Inbox.
- To release multiple messages, click the checkbox beside their entries, then click the Release messages link.
You can also click on the Release to Inbox link in the Spam Notification message to release specific messages.
Reporting a false-positive
Messages may occasionally be incorrectly flagged and sent to Quarantine. To report these "false-positives" to the email filters, you must use the Report as Not Junk link associated with a given message in the Spam Notification email.
These false-positive reports are used to tune the email filtering service.
Important Note: Reporting a message as a false-positive will not necessarily prevent that sender from being blocked again. In order to allow future messages from that sender to bypass your Quarantine and Junk Mail Folder, you should add that sender to your 'Safe Senders' list in your Outlook client or Outlook Web Access (aka WebMail). See How to Adjust Your Outlook Junk Mail Settings to learn how.
Deleting messages from Quarantine
Messages in Quarantine are automatically deleted after 15 days.
Known Issues with Quarantine
- Macs using Safari as the default browser receive certificate errors when trying to click the "release" links within spam notification messages. Working with quarantined messages accessed directly via http://go/quarantine works properly.
Focused Inbox Feature in Outlook 365
Focused Inbox separates your inbox into two viewing pieces — Focused and Other -- accessible via links above the message list. Microsoft displays what it feels are your most important emails in the Focused view, while the rest remain accessible via Other.
Clutter Feature in Outlook 2016
Outlook's Clutter feature has been replaced by Microsoft's Focused Inbox feature. Please note that your version of Outlook could still have the Clutter feature in effect. If some of your email messages are being moved to the Clutter folder then you can follow the steps below to turn off this feature.
- How to Turn Off Outlook's Clutter Feature
- Use Clutter to Sort Low Priority Messages in Outlook 2016 for Windows
- Use Clutter to Sort Low Priority Messages in Outlook 2016 for Mac