Middlebury

General (Web Help Desk)

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License

There's nothing here that needs explaining.

Options

Max search results is set to 5000, the high end of the "safe" zone. Can be left blank to not limit. Max attachment size is 20 MB. Don't know why we'd need more.

Authentication

Time and place

The days and hours open is used in calculating SLAs. (see Priority types and Alerts)

Look and feel

Database

Logs

System information

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