Information Technology Services (ITS) & Library Guide for New Staff and Faculty
Last revised 8/2/2021 (http://go.middlebury.edu/newhire/)
Where To Get General Technology Help
The Technology Helpdesk in the Davis Family Library is regularly staffed to provide assistance with your computing needs. Refer to our schedule of current hours as they vary. We are currently not offering in-person assistance due to COVID, but there are still many ways to obtain our help! Staff and faculty can…
- Use the http://go/helpme/ shortcut to submit a request for help online. (See Use GO Shortcuts section.) These requests route automatically to appropriate staff. You can also visit this site to view the status of your requests and add updates.
- Call our Helpdesk at 802.443.2200, send e-mail to email@example.com or connect to us via Zoom using http://go/zoom2help/.
- Use our walk-up station (named "Smarty") in Davis Family Library, rm 202, to join our Zoom room and ask a question.
- Use the http://go/helpdesk/ shortcut to visit the Technology Helpdesk website featuring useful resources and frequently-asked questions (FAQs).
Where To Get Help with Oracle (Finance & Human Resources)
Oracle is supported by the Green Mountain Higher Education Consortium (GMHEC) and issues are handled through a separate ticketing system, currently Service Desk Plus and transitioning to TeamDynamix. To speed your inquiries to the proper team, please email the appropriate group:
- Oracle Login and MFA issues -- email firstname.lastname@example.org
- Accounts Payable questions/issues:
- invoices, expense reports, p-card reconciliations, payments, 1099s, POs, etc. -- email email@example.com
- Human Resources (HCM) questions/issues:
- time entry, time approvals, absence/time off, or unsure -- email firstname.lastname@example.org
- benefits -- email email@example.com
- payroll -- email firstname.lastname@example.org
GO is a utility that provides a fast way to navigate to many common services on the Middlebury website. To use it, type a GO Shortcut (such as http://go/helpdesk/) into your web browser’s Address field, then press Enter (on PCs) or Return (on Macs). You will have immediate access to the pages you want to use. There are hundreds of registered GO shortcuts; visit http://go/gotionary/ to explore or create your own. Try these:
|To view this website||Type this when ON-campus
(or when using VPN)
|Type this when OFF-campus|
|College Directory||http://go/dir/ (or go/dir/)||http://go.middlebury.edu/dir|
|Multi-factor Authentication||http://go/mfafull/ (or go/mfafull/)||[http://go.middlebury.edu/mfafull]|
|Middlebury College Staff Council||http://go/mcsc/ (or go/mcsc/)||http://go.middlebury.edu/mcsc|
|Get Office 365 for Home Use||http://go/office4home/ (or go/office4home/)||http://go.middlebury.edu/office4home|
Your Middlebury Account
In the format of email@example.com, your Middlebury account provides access to authorized services and resources, such as e-mail, the wireless network, cloud storage on Google and OneDrive, printing, software installations, Oracle, Zoom video conferencing, BannerAdmin, and more. You should protect your account with a strong password and keep it safe, so it is known only to you.
Multi-factor authentication (MFA) is required for all Middlebury accounts to protect them and our network from potential compromise.
There are a number of ways staff and faculty may acquire or improve their information technology skills. Opportunities are available for a variety of learning preferences:
- Self-Guided Learning (Be sure to visit http://go/LILinfo/ for fabulous online, video-based training offered by LinkedIn Learning!)
- Instructor-led Workshops (currently via Zoom)
- 1-on-1 Assistance (currently via Zoom)
For complete details about learning options at Middlebury, please visit http://go/learn/.
Computing Tips And Recommendations
- Save all work-related documents in your cloud storage on OneDrive or Google, or in shared departmental folders on the College's Middfiles server. These are secure storage options that are accessible from any networked computer on campus and from off campus using any Internet Service Provider (ISP). Refer to the Store and Retrieve Documents sections to learn more.
- Save your work at least every 5-10 minutes; it is better to lose only a few minutes' work than the entire document. Cloud storage (OneDrive and Google) can provide automatic saving so you should be sure you understand how saving works for each type of storage you use.
- Visit http://go/infosec/ for resources about how to keep your computer safe and secure.
- Protect your computer by keeping it up to date. Install critical operating system and browser updates as soon as they are available.
Public Computing Facilities
If you do not have access to a computer for your job you can use any computing lab on campus. The locations (which are not available during scheduled classes) are listed below; hours vary and are posted on the lab doors and on the web. A wide variety of software is available on our public computers but offerings differ depending on the location. Scanners in selected labs are available for your use.
IMPORTANT NOTE: Lab protection software deletes all non-essential files from the hard drives of the computers in our public labs! If you save your files to the local hard drive in a public lab, be sure to copy them to an appropriate storage location before you finish your computing session.
|Windows Computers||Apple Computers|
Davis Family Library, Room 140 and various study carrels
Axinn Center, Room 105
What You Can Do On The Network
All office and public computers are on the network. On them you can:
All College employees have an Exchange account with e-mail, address book, calendar, and task list features. We support and recommend access to this account using Outlook 365 for both Mac and PC, and WebMail (aka OWA).
All employees may access their mail using a web browser on- or off-campus using the WebMail link located under Quick Links at the bottom right of most Middlebury College web pages. Visit http://go/webmailhelp/ to learn how to use Webmail, access FAQs, and more.
There are a variety of online video-based courses available to help you learn about these e-mail programs; visit http://go/LILinfo/ to learn how to use Middlebury's LinkedIn Learning resource.
Connect To Our Wireless Network
Select the MiddleburyCollege wireless network, then connect with your Middlebury email address and password. Traffic is fast, as well as encrypted for increased security. Visit http://go/wireless/ for detailed connection information.
Store and Retrieve Documents on Cloud Storage (OneDrive and Google)
All staff have file storage available on the cloud through both Microsoft OneDrive and Google Drive, accessed using their Middlebury College email address and password. Both cloud storage options are accessible from off campus without the need for VPN software. Many College departments utilize OneDrive as it is integrated with Microsoft products, including Outlook, Word, Excel, and PowerPoint.
Refer to the following instructions to learn specifics about set up and use:
Store and Retrieve Documents on the Middfiles File Server
The following Middfiles storage folders are of most interest to staff and faculty:
- The orgs folder stores files that are shared by members of a department or group.
- The classes folder stores files for academic coursework.
Connect to Middfiles using a Macintosh:
1. Click on the Go menu in the Finder, then select Connect to Server.
2. In the Server Address field, type the following:
3. Click Connect as needed.
4. Provide your Middlebury username and account password when prompted, then click Connect.
Connect to Middfiles using a PC:
Press the Windows key + E to open File Explorer, or click the folder icon on the Toolbar. Expand This PC if necessary to view mappings (connections) to Middfiles (N:). Click the Middfiles (N:) entry to view its contents. If no such entry appears, refer to http://go/mapadrive/ for instructions on how to set this up on your computer.
Instructions are available explaining how to store and retrieve files on Middlebury servers:
- Visit http://go/fileserverinfo/ for complete details.
- You can access middfiles folders when you are off campus but a VPN connection is needed. Refer to http://go/offcampus/ for more information.
Connect To A Networked Printer
Networked computers in our public computing labs are connected to at least one networked printer. The Print dialog box will display the names of any installed printers that are available for your use.
To install printers on your college-owned computer you will need to obtain their exact network print queue names. Look for a sticker on the printer showing this information, then follow these instructions for your computer's operating system:
Use Oracle HCM to Access Job-Related Information
Visit https://myapps.microsoft.com/gmhec.org (or click Oracle Cloud under Quick Links on the bottom right of the Middlebury home page). Provide your account name (in firstname.lastname@example.org format) and password to log in. Oracle HCM is commonly used by employees to enter time worked and request time off, as well as access other job-related details, such as pay stubs, W-2s, and benefit information.
Connect To The World Wide Web Using A Web Browser
On a Macintosh: The Safari web browser is installed on college-owned computers. Others are available for installation using the Self Service utility.
On a PC: The Edge web browser is installed on college-owned computers. Others are available for installation using the Company Portal.
Middlebury’s web site http://www.middlebury.edu/ and our customizable portal http://m.middlebury.edu provide numerous links to campus information, publications, and events, as well as to library and research resources. You can also:
- Use the GO utility to navigate the Middlebury website.
- Use handy links to Webmail, BannerWeb, and Oracle Cloud, located at the top left of most Middlebury College web pages (when you are using the College network), as well as under Quick Links located on the bottom right.
Use Zoom Video Conferencing
All College employees have access to Zoom for their video-conferencing needs. Visit http://go/zoomhelp/ to learn how to get started with this intuitive yet powerful tool.
Telephones and Voice Mail
For details about Middlebury College's telephone and voice mail system -- both its hardware and software -- visit http://go/phone/.
Quick Reference cards and usage instructions can be found at http://go/phonehelp/.
All employees may make full use of Middlebury library services and collections.
- Your College ID card doubles as your library card.
- Spouses & dependents of benefits-eligible employees can get borrowing privileges too. See http://go/middborrowing/.
- To view the library homepage, visit http://go/library/; for hours, see http://go/hours/.
|Davis Family Library (main library)||110 Storrs Avenue|
|Armstrong Library (science)||McCardell Bicentennial Hall (enter on 2nd floor)|
Materials You Can Borrow
Middlebury College’s libraries provide materials on loan to support the academic, professional, and personal interests of the entire community.
Materials and Equipment
- Books or other printed circulating items (some items are restricted to in-house use only).
- E-books and Audiobooks (See http://go/ebooks/.)
- Videos/DVDs from the Browsing Collection
- Restricted Videos/DVDs (behind the Circulation Desk, in-house use only)
- Recordings (Music CDs)
- Musical Scores (Sheet Music)
- Laptops, iPads, Cameras, Camcorders, Projectors, and much more! (See http://go/equipment/ for a longer list and info on how to book these.)
Where to Get Library Help
For research help from a librarian, call 802.443.5496 or visit http://go/askus/ for other options.
For borrowing help (questions about items you have checked out, etc.), call the Davis Family Library Circulation Desk at 802.443.5494 or e-mail Library_circulation@middlebury.edu.
Have other questions and don't know who to contact?
- If you are faculty, contact the LIS liaison for your department: http://go/liaisons/.
- For anyone, if you aren't sure who to ask or if you have an immediate need and are unable to get hold of someone, call the Davis Family Library Circulation Desk at 802.443.5494, during library hours (http://go/hours/) or the Technology HelpDesk at 802.443.2200.
Interlibrary Loan (ILL)
Use http://go/ill/ when a Middlebury item is checked out, missing, or not in MIDCAT, (the library catalog) http://go/midcat/. It's easy and relatively fast (average turnaround for ILL is currently 1.31 days for articles, and 9 days for loans). You can request books, journal and newspaper articles, musical scores, audio-visual materials, sound recordings, loans of microfilm or microfiche from libraries around the world! Loan periods and renewals are set by the lending library. Save time creating requests by searching http://go/Summon/ and http://go/Worldcat/ which link directly to ILLiad and auto-complete ILL requests forms.
For more info on Interlibrary Loan, see http://go/ill/.
To acquaint yourself with important policies and guidelines, please visit the following: