Middlebury

Perceptive Content/Troubleshooting

Troubleshooting

Enabling LearnMode for Java

You may see this error message when trying to link a document for the first time:

PerceptiveSaveAsLearnModeError.png

The solution is to close and reopen both the Content client, and Banner INB.

Error 1935

Error 1935. An error occurred during the installation of assembly component...

PerceptiveError1935.png

This behavior is due to a Windows Update concurrently installing an update to the computer. Upon completion of the Windows Update, restart the computer. Confirm the Windows Update process has fully completed and then try the install again.

Error opening installation log file

Error opening installation log file. Verify that the specified location exists and is writable.

Contact the help desk. They may reference ticket 517276 for more information. The vendor has a resolution but, if that doesn’t work, updates could be the problem.

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