Middlebury

Printer Offline in Bombay List

If the http://bombay/printers or \\papercut\ list indicates a printer is Offline but the user says the LED indicates it is ready and noone can print to it, then the printer is probably in Registration mode with Campus Manager and needs to be registered.

  • If the printer is connected to a hub and the hub also has a computer connected to it that has an expired registration, this places the entire hub in Campus Manager Registration. The computer can be registered by the user or manually registered by us to get the printer working.
  • The Helpdesk Ticket Tracking System (HEAT) can be used to get the MAC Address of the computer, if necessary.
  • The Service Building is one of the more likely places where you may find hubs connecting several pieces of equipment.

Other cases where the http://bombay/printers or http://papercut/printers indicates a printer is Offline, but the LED indicates it is ready:

  • Printer was moved to a new jack. It's possible that the jack needs to be reconfigured (allowing access to a particular subnet). It's possible that the printer needs to be reconfigured (change gateway address, or change fixed IP).


Powered by MediaWiki