Middlebury

Reports and statistics

 Reports and Stats collected by CIRC

"I never guess. It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts."
-Sir Arthur Conan Doyle

Monthly reports:


• A list of all items from the previous month with a status of missing, billed, claims returned, or in transit. This list is searched and any found items are checked in to clear status.
• A list of all Middlebury patrons added to the system in the last month. These are checked for accuracy and the “manually added patron” note is removed.
• Every three months, a list of items with missing, claims returned, in-transit, or lost and paid status. This list is run for the period beginning 6 months ago and ending 3 months ago (e.g. In July, the list is run for Jan 01-March 31). In October, this list is everything before June 30th, because of the fiscal rollover changing the last updated date. After being searched, unfound items are either replaced or withdrawn.

Statistics:


Monthly
o Circulation stats for all four branches
o Renewal stats for all four branches
o Reserve circulation stats for all four branches
o Number of web requests by branch
o Number of missing, billed, in-transit, and claims returned items from the monthly report
o Gate count at the three branches (halve counts at Davis Family and Armstrong)
o Media and equipment circulation by item type by branch location
o Desktop reference statistics for each branch

Semester

o Number of materials placed on reserve at the four branches
o Number of media placed on reserve at Davis Family
o ERES? Number of faculty users, restored pages, and total course pages

Annually – collected on or around June 30th

o Total number of borrowers
o Number of guest borrowers
o Borrowers with transactions
o Circs by patron type
o Interlibrary loan circulations – both lending and borrowing (count borrowing by item type; lending by ptype)
o Armstrong maps to Gov Docs?
o Armstrong withdrawn to cataloging at Davis Family?

Desktop "non'circ" type stats


Guidelines for Front Desk Stats at Davis Family, Armstrong, and Music
Button Definitions
Directional – includes general campus and building specific questions about where
something is located, including lost & found questions
Equipment – all questions related to equipment at the Circ Desks (e.g. laptops, cameras,
camcorders, headphones, etc.) and to building equipment (printers, copiers,
microfilm readers, etc.)
Software Help – all questions related to Microsoft Office or other software kept at the
Circ Desks, and also any requests for help with specific software packages
Quick Reference – any reference question that requires a simple answer and takes less
than 2 minutes to deal effectively with.
Extended Reference – complex or multi-part reference questions that take more than 2
minutes to answer effectively
Building Interest – questions that deal with the building (Davis Family Lib, Bi Hall, CFA) that
are informational but not directional in nature, including library hours
InterLibrary Loan – any ILL question
Screening – any screenings-related question
Guest Password – any time a guest password is requested
Telephone – used any time any of the above inquires happens by telephone. The button
defining the type of question should also be clicked.
“Referred to:” buttons are self-explanatory.

Best Practices
1. Whoever is the last person to speak with a customer should click on the appropriate button(s). So, if a student calls a supervisor over, the supervisor should be logging the interaction on the desktop stats, not the student.
2. “Referred to” buttons should only be used based on the content of the customer’s request. In other words, someone asking where the Helpdesk is would merit a “directional” click, not a “referred to Helpdesk” click. Whereas the question “Who could help me with a computer problem?” would merit a “referred to Helpdesk” click and not a “directional” click.
3. Use your best judgment on in-between questions. If a question fits in two categories, click both buttons. If it fits only one, just click one. Common sense is your best guide.

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