Troubleshooting Microsoft Outlook (Windows)

See Also

  • Microsoft Office - Troubleshooting general Microsoft Office problems and links to troubleshooting other Microsoft Office applications

Common Problems and Fixes

Exchange Server not Found

There are times, you log onto a computer connected by a wired connection and all that, fire up outlook and after a long wait you get an error message saying that the exchange server cannot be found and it gives you the option to retry or cancel. When it is almost certain that the connection to the network if OK, computer is registered and all that, the problem might be a bad profile. I don't know why it happens, how it happens but I know one possible fix.

  • Click on Start -> settings -> control panel -> mail
  • Select profiles and remove all that are present
  • Close everything and then set up Outlook

How to Share a Distribution List with Outlook

At times you may want to take an entire distribution list and share that list with others. Outlook allows you to do this by sending the entire distribution list as an attachment. The details are described in the Share a Distribution List using Outlook article.

Recovering Deleted Appointments in a Shared Calendar in Outlook

When a user deletes mails from his/her personal mailbox or from a shared office mailbox, the mails will be stored in his/her personal "Trash" folder. The user must log into Outlook, find the mails in Trash, and drag them back into the Inbox or appropriate other folder.

More detailed steps: Recovering Deleted Items in Outlook

Outlook Running Very Slowly

Common complaints about Outlook responsiveness are:

  • It takes several seconds for a message to open.
  • It takes several seconds for a message to disappear once I click Send.

When word is selected as the default e-mail editor - replying and sending is slower. When there are addins installed for Outlook (such as Google Desktop, Plaxo, etc.) opening messages is slow.

Possible solutions:

Error when printing daily Outlook calendar

Error: the messaging interface has returned an unknown error. If the problem persists, restart Outlook Happens when printing Outlook calendar in daily format.

Solution: This is a known issue. An option called "Task Pad" is turned on by default, and if there are no tasks for that calendar, and you try to print it, it creates that error. So the solution is to just turn off the task pad option.

Follow these steps to deselect the TaskPad option when printing the Daily Style: 1. Open the shared calendar 2. On the Outlook File menu, click Print. 3. Under Print Style, click to select Daily Style and click Page Setup 4. Click TaskPad to deselect it. 5. Click OK and OK to close and print.

The sender (of from) column in outlook is missing

Re: names of senders not appearing with Outlook

The senders are usually visible in a column (or field) named "From".

Right-click on the "Subject" column in Outlook and click on "Field Chooser". This will open a new window with the title "Field Chooser". One of the items in this window should be "From" - if you can see this, click and drag the "From" field next to the "Subject" column.

If you can't see the "From" field in the Field Chooser, it could be that the "senders" column somehow got resized so it's very small. In this case you will need to carefully look at the columns in Outlook to see if one of them is very, very narrow and could be hiding the "From" field.

You can use this procedure to bring back any missing column in outlook (such as subject line, date, etc).

Time Zones in Outlook - sending an e-mail with a different time zone

Outlook allows you to send an appointment or an email using a different time zone than the one you are in.


Error when clicking on a link in an e-mail

Problem: When you click a hyperlink in Microsoft Outlook, you may receive the following error message:
This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

(customer had Internet Explorer 7, solution for other versions of IE here:http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q310049)
Start Internet Explorer 7.
On the Tools menu, click Internet Options.
Click the Advanced tab, and then click Reset.
Click the Programs tab, and then click Set programs.
Click Set Default Programs.
Click to select Microsoft Outlook, and then click Set this program as default.
Click OK, and then close the Default Programs dialog box.
In the Internet Options dialog box, click the Programs tab, and then click Make default under Default web browser.
Click OK

See also

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