User Services Student Supervision
Overview
This page is designed to help student supervisors in User Services plan, hire, train, and supervise student workers. This page has been set up as part of the User Services goals (see here and here).
Student Employment website
Timeline
August - finalize fall schedules, plan for hiring, post openings, fill out PAFs for returning students
September - interview, hire, train
October - fall break
November - plan for Thanksgiving, exam, and Christmas break schedules. 24/7
December - finalize J-term schedules
January - interview, hire, train. Finalize Spring schedules
February - interview, hire, train
March - 12th: Student job extension from deadline
April - 23rd: Summer student employment contract deadline - interview and hire
May - finalize exam and summer schedules
June - train
July - cruise control, make up stuff for students to do
Number of students
Circulation: AY - 40-50, depending on schedules ; Summer: 7-9
Helpdesk:
Media Services: 15-20 per semester 4 during summer
Job Description
Media Services http://cms.middlebury.edu/administration/seo/job_opportunities/on_campus/job_descriptions/c/lis/900711.htm
Application
Media Services Application is oral
Interview Questions
(NOTE: Can these be combined into one?)
Helpdesk
Media Services
Training Checklists
Helpdesk
Media Services https://segue.middlebury.edu/ui2/editview/site/film_screenings/node/1099607
Customer Service
(NOTE: Feel free to add more, edit, etc.)
- Stop, don't panic, think
- Avoid lengthy personal discussions
- Avoid intense studying
- Don't spread your homework out on work areas
- Leave counter areas free for transacting business
- Project a welcoming and helpful attitude
- Make eye contact
- Smile
- Ask “May I help you?”
- Be attentive
- Notice when someone approaches the desk looking for help
- Refer to a supervisor if you are not sure of the answer or procedure
Other useful information (scheduling notes, training guides, etc.)
Helpdesk
Media Services https://segue.middlebury.edu/ui2/editview/site/film_screenings/node/1099607 Filemaker Pro4.1 as a scheduling tool
HTML sent to screeners
User Services uses the Outlook Calendar scheduling tools
Our advertising and potential hire information collection is done through (green tree, online apps, and word of mouth)
- This page was last edited on 16 October 2022, at 16:02.
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