https://mediawiki.middlebury.edu/LIS/api.php?action=feedcontributions&user=Alexa+Gospodinoff&feedformat=atomLibrary & ITS Wiki - User contributions [en]2024-03-28T10:20:07ZUser contributionsMediaWiki 1.35.14https://mediawiki.middlebury.edu/LIS/index.php?title=Connect_to_Wireless&diff=34949Connect to Wireless2016-07-26T20:11:39Z<p>Alexa Gospodinoff: </p>
<hr />
<div>This page contains '''detailed''' instructions on how to connect devices to Middlebury's wireless networks.<br />
<br><br><br />
'''See also:'''<br />
* [[Get Started with Wireless]] if you don't know which network is best for your needs.<br />
* [[Wireless Troubleshooting]] for help with common connection issues.<br />
<br><br />
= Registering Supported Devices =<br />
Most devices can connect to the MiddleburyCollege wireless network. Certain devices may have technical limitations and cannot support modern security protocols. Such devices must be registered before they can be used on our network. The device's [[Finding your MAC address|MAC address]] will be needed to complete the new, [https://cpauth.middlebury.edu/guest/mac_create.php self service registration] process. Once the device is registered, its MAC address will be recognized automatically and you will be able to connect it to the '''MiddleburyGuest''' network for Internet access without a username or password.<br />
<br><br />
<br><br />
An exhaustive list is not possible, but some examples of the devices that need to be registered are: PlayStation 4, Xbox One, Nintendo DS, certain models of Kindle, and Nook. Smart TVs that only require Internet access should also be registered if they do not support username and password authentication. <br />
<br><br />
<br><br />
'''Note that Chromecast, wireless printers, and any other devices that rely on a direct connection over the wireless network cannot be supported at this time due to the nature of our enterprise wireless infrastructure.'''<br />
<br><br />
<br><br />
<br />
= The MiddleburyCollege Wireless Network =<br />
<br> This fast and secure network is available for use by anyone having a Middlebury College user name and password (or a [[Middlebury_Guest_Account|"full feature" Middlebury guest account]]).<br />
== Connect your Windows computer to MiddleburyCollege ==<br />
=== Windows 7 ===<br />
#Click the wireless icon ([[Image:WirelessIcon.jpg]]) located on the far right of the task bar along the bottom of your screen.<br />
#Click '''MiddleburyCollege''' in the list, then click the '''Connect''' button.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
#* If you are NOT prompted for your authentication but connecting still doesn't work, see the [[#Setting Up a Manual Connection|manual instructions]] below.<br />
#When the Windows Security Alert dialogue window appears, click the '''Connect''' button to accept the College's security certificate.<br />
<br />
====Setting Up a Manual Connection====<br />
If you are using a computer that was issued by another institution, it is likely configured to attempt to connect to wireless with the same credentials you used to log in to the computer, which will not work on the Middlebury campus. To fix this, follow the instructions below. <br />
#Cancel or disconnect from any current attempts to connect to MiddleburyCollege.<br />
#Click '''Start''', type '''Network and Sharing Center''', then hit Enter. <br />
#Click '''Set up a new connection or network''', then select '''Manually connect to a wireless network''' from the list and click Next. <br />
#Enter the following settings:<br />
#* Name: MiddleburyCollege<br />
#* Security Type: WPA2-Enterprise<br />
#* Encryption: AES<br />
#When prompted, select '''Change connection settings'''.<br />
#On the '''Security''' tab, find where it says "Microsoft: Protected EAP (PEAP)", and click '''Settings'''. <br />
#Under authentication method, it should say "Secured Password (EAP-MSCHAPv2)"; click the '''Configure''' button.<br />
#'''UNcheck''' the box that says "Automatically use my Windows logon name and password". <br />
#Click '''OK''' on that window to return to the Security tab.<br />
#Click '''Advanced Settings'''. In this window, check the box for "Specify authentication settings" and set it to "User authentication." Click '''OK''' to return to the Wireless Network Properties window. <br />
#Click '''OK''' to close that window, and '''Close''' the network settings window. <br />
#Follow the normal connection instructions above.<br />
<br />
=== Windows 8.1 ===<br />
# Swipe inward from the right of the screen, then tap '''Settings''', OR if using a mouse, point to the lower-right corner, move the mouse pointer up, then click '''Settings'''.<br />
# Tap or click the network icon ([[Image:WirelessIcon.jpg]]).<br />
# Tap or click '''MiddleburyCollege''', then tap or click '''Connect'''.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
<br />
<br><br />
<br />
=== Windows 10 ===<br />
# Click the wireless icon ([[Image:Wirelessicon-win10.jpg]]) located on the far right of the task bar along the bottom of your screen.<br />
# Click '''MiddleburyCollege''', then click '''Connect'''.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
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<br><br />
<br />
== Connect your Mac OS X computer to MiddleburyCollege ==<br />
<br />
#Click on the AirPort icon ([[Image:Airport icon.PNG]]) on the right end of the menu bar at the top of your screen.<br />
#Select '''MiddleburyCollege''' from the list.<br />
#Enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials then click '''JOIN'''.<br />
#After a few seconds you will be prompted to accept the College’s security certificate. Click '''[[Image:Mac continue button.PNG]]'''.<br />
#* You will be asked to supply login credentials having administrator access to the computer. Enter valid credentials, then click '''Update Settings'''.<br />
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<br><br />
<br />
== Connect your iOS device to MiddleburyCollege ==<br />
<br />
#From the '''Home''' screen of your iOS device, select '''Settings'''.<br />
#From the '''Settings''' screen, select '''Wi-Fi'''.<br />
#Make sure that&nbsp;'''Wi-Fi''' is '''ON''', then select '''MiddleburyCollege''' from the '''Choose a Network...'''&nbsp;list.<br />
#At the prompts, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials and then select&nbsp;'''Join'''.<br />
#Click '''Accept''' for the ''securelogin.arubanetworks.com'' certificate.<br />
#Wi-Fi should now reflect your connection to the MiddleburyCollege wireless network.<br />
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<br><br />
<br />
== Connect your Android device to MiddleburyCollege==<br />
These settings are also necessary for Chromebooks and other devices that require you to specify what type of security is in place. <br />
#Find and select '''Settings''' on the screen of your Android device.<br />
#From the '''Settings''' screen, select '''Wi-Fi''' and make sure it is '''ON'''.<br />
#Select '''MiddleburyCollege''' from the list of available networks.<br />
#On the '''pop-up menu''' make sure that the following settings are made. '''Note''' that you may need to scroll down to see all settings:<br />
#*'''Security''' - 802.1x EAP (leave as default)<br />
#*'''EAP method''' - PEAP (leave as default)<br />
#*'''Phase 2 authentication''' - MSCHAPV2<br />
#*'''CA certificate''' - unspecified (leave as default)<br />
#*'''Identity''' - Middlebury username (the part of your email address before the "@middlebury.edu") OR Guest account full email address<br />
#*'''Anonymous identity''' - leave empty<br />
#*'''Password''' - your Middlebury account password OR Middlebury guest account password<br />
#'''Connect''' and you should be on the MiddleburyCollege network!<br />
<br><br />
<br />
= The MiddleburyGuest Wireless Network =<br />
<br><br />
Guests and others visitors who do not have a Middlebury College or eduroam username and password can select the new MiddleburyGuest wireless network, then quickly set up and use a "basic" guest account.<br />
<br><br><br />
Basic guest accounts are '''valid for four days''' and may be used to connect a maximum of '''two''' devices to the wireless network. They are perfect for anyone who simply wants to check email or surf the web.<br />
<br><br />
====[[Create Basic Guest Wireless Account]]====<br />
<br><br />
=====Forgot your password?=====<br />
Simply repeat the account creation steps above to obtain a new one. <br />
<br><br><br />
=====Want to Reconnect or Connect an Additional Device?=====<br />
After you have created a basic guest account you can use that email address and password to log in again on the same device or on one additional device. Here's how: <br />
#Select the '''MiddleburyGuest''' wireless network, click '''Create Basic Guest Account''', then scroll to the bottom of the form. <br />
#Click the '''Sign In''' link beside Already have an account.<br />
#Supply your email address and password, accept the terms of use, then click '''Log In'''.<br />
<br />
= The eduroam Wireless Network =<br />
Eduroam has become very popular at Colleges and Universities in Europe as a way for faculty, staff and students to be able to access the Internet wirelessly while visiting other participating institutions. As a participating member of eduroam, we now offer wireless Internet access in a secure and reliable manner to eduroam-participating school members without having to have them register ahead of time. Likewise, our faculty, staff and students will have wireless Internet access while visiting at other participating institutions.<br />
<br />
You will know you are at a participating institution if you see a network called '''eduroam''' listed. To use eduroam when traveling, you will need to enter your full '''username@middlebury.edu''' and password.<br />
<br />
'''Important note:''' While here on campus, Middlebury faculty, staff, and students do not benefit from use of the eduroam network. It is designed for guests and does not provide the access or speed that you enjoy when using [[Connect_to_Wireless#The_MiddleburyCollege_Wireless_Network|MiddleburyCollege]].<br />
<br><br />
<br />
== Configuring your wireless device for eduroam ==<br />
<br><br />
* Please visit: https://www.eduroam.us/node/26 for configuration information covering a variety of operating systems.<br />
* See https://confluence.terena.org/display/H2eduroam/endusers for additional documentation.<br />
<br><br />
<br />
== Additional eduroam resources ==<br />
* [https://www.eduroam.org/index.php?p=where Where can I use eduroam?]<br />
* http://www.eduroam.org<br />
* http://www.eduroam.us<br />
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[[Category:IOS]]<br />
[[Category:Android]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Wireless]]<br />
[[Category:Guest]]<br />
[[Category:Network]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Using_the_Virtual_Computer_Labs&diff=34882Using the Virtual Computer Labs2016-06-29T13:24:21Z<p>Alexa Gospodinoff: middstandard is no more</p>
<hr />
<div>== Overview<br> ==<br />
<br />
Middlebury College has made available a number of virtual computers that allow students, faculty and staff to access a variety of licensed software, providing comparable functionality to a desktop computer. This pool of virtual computers is known as the ''virtual computer lab''.<br />
<br />
These virtual computers are available via:<br />
* thin-client devices found in various labs and libraries<br />
* remote connections using the ''VMware Horizon Client'' application on personal computers.<br />
<br />
This article will guide you through accessing the virtual environment from Middlebury's wired or secure wireless networks. To access the virtual computer lab from off-campus, you will need to first establish a [[VPN]] connection, then follow the instructions below.<br />
<br><br />
<br />
== Software Availability & General Virtual Lab Access ==<br />
<br />
*The virtual lab computers run '''Windows 7 Pro'''. Refer to the table on [http://go.middlebury.edu/software?public '''go/software?public'''] for the most up-to-date list of installed software.<br />
<br />
* The virtual lab computers are available 24/7, with the exception of Sundays from 3AM - 10AM and the last weekend of the year. During these times ITS may perform scheduled maintenance.<br />
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<br />
== Requirements ==<br />
=== For accessing the virtual lab ===<br />
<br />
Students, faculty, and staff can access the virtual environment from any computer, including personal and student computers, as long as it fulfills these requirements:<br><br />
<br />
*You need '''administrative access''' to the computer you will use so you can run the one-time installation of ''VMware Horizon Client'' software.<br />
*It must run Windows 7 or later OR Mac OS 10.7 or later. (Linux is not officially supported. See [[Using_the_Virtual_Computer_Labs#Accessing_the_Virtual_Lab_-_Linux_Information|Linux Information]].)<br />
*When you are '''on-campus''', you need to use a wired Ethernet connection OR the MiddleburyCollege wireless network.<br />
*For '''off-campus''' access, you will need to first establish a VPN connection. You can find instructions on setting up VPN at [[VPN Setup Instructions]].<br />
<br />
<br><br />
<br />
== Install VMware Horizon Client - on a PC ==<br />
<br />
The virtual lab requires some software to be installed on your computer. '''You only need to run this installation once'''. (Instructions are valid for Windows 7 and 8.1. - updated 10/14/14.)<br />
<br />
*If you have already installed the VMware Horizon Client software, see [[Using_the_Virtual_Computer_Labs#How_to_Use_the_Virtual_Lab_.28on_PCs.29|How to Use the Virtual Lab (on PCs)]].<br />
*If you used the virtual lab last semester, please [[Uninstall the VMware View software|uninstall the VMware View software]].<br />
<br />
#'''One-Time Installation:''' Visit [http://go.middlebury.edu/virtual go.middlebury.edu/virtual] then click the software download link provided.<br />
#* Click '''Go to Downloads''' beside the desired version of ''WMware Horizon Client for Windows'', then click '''Download''' to obtain the installer.<br />
# Double-click to launch the installer then follow the on-screen instructions, accepting defaults unless otherwise instructed here: <br><br />
#* When prompted to enter a ''default server name'', enter '''vdm.middlebury.edu'''<br />
#* From ''Configure Shortcuts'': Choose to install a shortcut on the desktop or the Start menu (or both).<br />
# You should restart your computer when prompted.<br />
<br />
=== How to Use the Virtual Lab (on PCs) ===<br />
<br />
After you have completed the steps above once to install the ''VMware Horizon Client'' software, accessing the virtual computer lab is simple:<br />
<br />
# Launch the '''VMware Horizon Client''' software by double-clicking your desktop icon or by selecting it from All Programs.<br />
# Double-click the '''vdm.middlebury.edu''' icon. If prompted, log in with your Middlebury username and password.<br />
# Double-click to select '''Virtual Computer Classroom'''. This will connect you to an available computer that has the software needed for your course.<br />
#* Connecting to the computer may take a minute; please be patient. <br />
#* Note that '''any files saved to the virtual computer will be deleted when you log off'''. Please remember to save all work to MiddFiles in your Home or Class folder (See: [[Using File Servers - Windows|Using MiddFiles]]).<br />
# When you are done working, choose '''Log Off''' from the Start menu.<br />
<br />
== Install VMware Horizon Client - on a Mac ==<br />
<br />
The virtual lab requires some software to be installed on your computer. '''You only need to run this installation once'''. If you have already installed the VMware Horizon Client software, see [[Using_the_Virtual_Computer_Labs#How_to_Use_the_Virtual_Lab_.28on_Macs.29|How to Use the Virtual Lab (on Macs)]].<br />
<br />
#'''One-Time Installation:''' Visit [http://go.middlebury.edu/virtual go.middlebury.edu/virtual] then click the software download link provided.<br />
#* Click '''Go to Downloads''' beside ''VMware Horizon Client for Mac'', then click '''Download''' to obtain the installer.<br />
# Double-click to launch the installer file, then follow the on-screen instructions:<br />
#* Accept the license agreement.<br />
#* Drag the ''VMware Horizon Client'' icon to the Applications folder as directed, then close the window.<br />
#* Open your Applications folder then drag the ''VMware Horizon Client'' icon to your Dock.<br />
# Click the ''VMware Horizon Client'' icon on your Dock to launch the program.<br />
#* If you receive the message 'VMware Horizon Client.app is an application downloaded from the Internet. Are you sure you want to open it?', click '''Open'''.<br />
#* Click '''Continue''' to Start remote desktop USB and Printing services, then provide your computer's administrator password when prompted. It will take a minute or so before the next window appears; please be patient.<br />
# Click the '''New Server''' icon, type in '''vdm.middlebury.edu''' for the name of the Connection Server, then click '''Connect'''.<br />
#Provide your Middlebury College username and password when prompted, make sure the domain is set to '''MIDD''', then click '''Login'''.<br />
#Double-click on the '''Virtual Computer Classroom''' icon. This will connect you to a computer that has the software for your course.<br />
#* Connecting to the computer may take a minute; please be patient.<br />
#To access the installed software, click the Windows orb ('''Start''') in lower left corner, then click '''All Programs'''.<br>'''<br />
#* Note that '''any files saved to the virtual computer will be deleted when you log off'''. Please remember to save all work to MiddFiles or your Class folder (See: [[Using File Servers - Windows|Using MiddFiles]]). <br><br />
# When you are done using the virtual lab, please click the Windows orb ('''Start''') in lower left corner then click the '''Log Off''' button.<br />
<br><br />
=== How to Use the Virtual Lab (on Macs) ===<br />
<br />
After you have completed the steps above once to install the ''VMware Horizon Client'' software, accessing the virtual computer lab is simple:<br />
<br />
# Click the '''VMware Horizon Client''' software icon on your Dock to launch the program.<br />
# Double-click the '''vdm.middlebury.edu''' icon.<br />
# Provide your Middlebury College username and password when prompted, then click '''Login'''.<br />
# Double-click to select '''Virtual Computer Classroom'''.<br />
# Choose '''Log Off''' from the Start menu when you are done working.<br />
<br />
Note that '''any files saved to the virtual computer will be deleted when you log off'''. Please be sure to [[Using_File_Servers_-_Windows|save all work to MiddFiles]].<br />
<br />
<br><br />
<br />
== Accessing the Virtual Lab - Linux Information ==<br />
<br><br />
'''Linux is not officially supported by Middlebury College.''' If you wish to pursue the possibility of accessing the virtual environment on Linux, refer to [http://www.vmware.com/download/view-linux-howto.html How to get the Horizon (with View) Client for Linux].<br />
<br />
*Once installed, open the ''Horizon (with View) Client'' and use '''vdm.middlebury.edu''' for the server.<br />
<br><br />
<br />
== Getting Assistance and Troubleshooting<br> ==<br />
<br />
Some tips:<br><br />
<br />
*You must have a working internet connection to access the virtual environment.<br><br />
*You can always call, email or visit the [http://go.middlebury.edu/helpdesk Helpdesk].<br />
<br />
=== Common Issues ===<br />
<br />
#You cannot reach&nbsp;[http://go.middlebury.edu/virtual go.middlebury.edu/virtual] (you receive a 404 error or a time out error). '''<br>Solution''': Ensure that you have a working internet connection. If you are off-campus, see [[Using the Virtual Computer Labs Off-Campus]].<br><br />
#You cannot login with your username and password at [http://go.middlebury.edu/virtual go.middlebury.edu/virtual]<br>'''Solution''': Ensure that you are using your Exchange/Email username and password. This is the same username and password that you would use to login to your MIIS/Middlebury email account. For assistance with determining your username and password you should contact the [http://go.middlebury.edu/helpdesk Helpdesk at Middlebury] or the [http://www.miis.edu/offices/it%20www.miis.edu/offices/it Helpdesk at Monterey].<br><br />
#You have Windows 7 and the Vmware View Client doesn't work (gives the error "View Client cannot connect to Connection Server").<br>Solution: Remove the VMware View Client from Add/Remove programs and visit&nbsp;go.middlebury.edu/virtual. This will update your VMware View software.&nbsp;<br />
#You double-click on the Virtual Computer Classroom icon but nothing happens. '''<br>Solution''': Wait a few seconds and try clicking again. The server may be busy processing the request from a classmate.<br><br />
#You don't see the Virtual Computer Classroom as an option or cannot find the applications for your course in the virtual lab computer.<br>'''Solution''': The applications should be accessed by clicking on Start (lower left corner of the screen) =&gt; Programs =&gt; Applications (see [https://mediawiki.middlebury.edu/wikis/LIS/images/6/63/Virtual_computer_classroom_desktop.PNG this picture ]for an example). See [http://go.middlebury.edu/software go/software]&nbsp;to determine if the application you are looking for is meant to be in the Virtual Classroom. If the software page confirms that the application is supposed to be there, but you still cannot find the applications, it is likely that you you are connected to a virtual computer outside the Virtual Computer Classroom. To resolve this, visit &nbsp;go/virtual and ensure you are selecting the Virtual Computer Classroom (there may be other options in the list, please click on the Virtual Computer Classroom). If you cannot see the Virtual Computer Classroom but you see other virtual labs, please contact the Middlebury College Helpdesk via email or phone: [http://go.middlebury.edu/helpdesk go.middlebury.edu/helpdesk] <br><br />
#How do I transfer a file '''from''' the virtual lab '''to''' my computer? <br>'''Solution 1''': You can save it to your [[Using File Servers - Windows|home folder on MiddFiles]] or your [[Using Course Folders on the Classes Server|course folder on MiddFiles]]. Any file saved to your home or course folder is accessible from the web, through [[NetStorage|NetStorage]].<br>'''Solution 2''': You can email the file to yourself.<br><br />
#How do I transfer a file from my computer to the virtual lab?<br>'''Solution 1''': You can save it to your home folder on MiddFiles or your course folder on MiddFiles through [[NetStorage|NetStorage]]. Any file saved to your home or course folder is accessible from the virtual lab, through [[Using File Servers - Windows|MiddFiles]].<br>'''Solution 2:''' You can email the file to yourself.<br><br />
<br />
=== Known Limitations ===<br />
<br />
#No access to the CD/DVD-ROM drive. A CD or DVD that you insert into your computer will not play in the virtual lab. <br>'''Workaround: '''If the contents of the disc are needed for coursework, the files from the CD can be copied into your classes folder.<br />
#No access to external USB devices. A USB device, such as flash drive inserted in your computer will not be visible in the virtual lab.<br>'''Solution for PCs: '''A separate installation program is available that can enable you to share USB devices with the virtual lab. The installation is available at http://go.middlebury.edu/files under Software =&gt; Software-Windows =&gt; Install on your PC =&gt; vmware. Download and run the file named vmware-viewclient-xxxxx.exe. After installation you can connect to the virtual lab from the Start Menu =&gt; Programs =&gt; Vmware =&gt; Vmware View.&nbsp;<br>'''Solution for Macs:&nbsp;'''If the contents of the USB drive are needed for coursework, the files can be copied into your classes folder or home folder.<br />
<br />
[[Category:Virtual]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Email_configuration&diff=34881Email configuration2016-06-28T19:29:23Z<p>Alexa Gospodinoff: broken link</p>
<hr />
<div>== Why use Middlebury's e-mail system? ==<br />
<br />
We recommend that all users connect to Middlebury's Exchange server as directly as possible using our recommended clients. These methods offer superior functionality, organization, and security, keeping your Middlebury e-mail separate from other personal accounts you may have.<br />
<br />
==Recommended Clients==<br />
*My own device or a computer assigned for my regular use:<br />
**Windows computer - Microsoft Outlook with Microsoft Exchange account.<br />
**Macintosh computer - Microsoft Outlook or Mac Mail with Microsoft Exchange account (Mac Mail may not have some Office features.)<br />
**Phone/Tablet/PDA - your device's native mail app with Exchange account (using ActiveSync if applicable).<br />
*On the road -or- in a lab (not my device):<br />
**Outlook Web App (Webmail): [http://mail.middlebury.edu go/webmail]<br />
<br />
Some find that Webmail is the most convenient method of access from their regular computer as well.<br />
<br />
=== Set-up Exchange Accounts in Microsoft Outlook ===<br />
''For additional troubleshooting advice, see [[Microsoft Office]].''<br />
==== Outlook for Windows ====<br />
On Windows computers owned by the college, Outlook should automatically setup your account when you launch it, provided you are logged in using your College credentials. <br><br />
Personally-owned Windows computers require you to add another account as follows:<br />
* [https://support.office.com/en-us/article/Add-or-remove-an-email-account-5a74e3be-7e11-4d9b-99f7-08ec25e9d072#__toc301268940 Outlook 2010]<br />
* [https://support.microsoft.com/en-us/kb/2758902 Outlook 2013/2016]<br />
<br><br />
<br />
==== Outlook 2011 for Mac ====<br />
<br />
*To configure Outlook on your Mac, visit [[How to setup Outlook 2011 to send and receive e-mail|Outlook 2011 Setup]].<br />
<br><br />
=== Accessing email on other applications and devices ===<br />
Generally, if the correct steps are taken, any mail client should be able to access Middlebury email.<br />
<br />
==== iPhone, iPad, iPod Touch (iOS 7 - 9) as of 09/10/2015 ====<br />
<br />
'''Warning''': Unless you are careful to select the option to keep existing information, syncing with an exchange server will DELETE&nbsp;any existing contacts and calendar entries in your iPhone/iPod Touch/iPad.<br />
<br />
# Touch '''Settings'''.<br />
# Touch '''Mail, Contacts, Calendars'''.<br />
# Touch '''Add Account'''.<br />
# Touch '''Exchange'''. (Note: If you don't see the "Exchange" option when adding an account, you may need an update for your iOS. See [http://www.apple.com/ios/ Apple Software Update].)<br />
# Enter your email address, password, and description (e.g., My Middlebury Account, used for identification only and is not shown elsewhere).<br />
#* Depending on your iOS version you may see a field for the domain; if so, enter MIDD.<br />
# Touch '''Next'''.<br />
#* "Verifying Exchange account information" will display at the top of the screen. This process may take a few minutes. Upon successful verification, check marks appear beside all three entries then you are presented with the screen to set up your sync choices (Mail, Contacts, Calendars, Reminders, Notes).<br />
# Touch '''Save'''.<br />
#* "Adding Account" will display at the top of the screen then you will be returned to the Mail, Contacts, Calendars screen.<br />
# Touch '''Settings''' in the upper right corner. This takes you to the main settings screen.<br />
# Press '''Home''' button to return to your device's Home screen.<br />
<br><br />
===== E-Mail Sync Options =====<br />
<br />
By default, with your iDevice configured to synchronize Mail, it will only retrieve e-mail messages up to three days old.<br />
<br />
To synchronize e-mail messages that are more than three days old, do the following:<br />
<br />
# Press the '''Home''' button.<br />
# Press '''Settings''' > '''Mail, Contacts, Calendars'''.<br />
# Under Accounts, select your Exchange account.<br />
# Press '''Mail days to Sync'''.<br />
# Select how far back you would like to synchronize email messages.<br />
#* '''No Limit''' retrieves '''all''' email in your Exchange mailbox. Depending on the volume of e-mail, your iDevice may not have adequate storage.<br />
<br><br />
<br />
==== Android and Other Devices ====<br />
<br />
* Follow the instructions for your particular operating system to set up an Exchange (ActiveSync) account; Microsoft's general instructions for Android are at http://office.microsoft.com/en-us/support/set-up-email-on-an-android-phone-or-tablet-HA102823196.aspx.<br />
** For the Exchange server, please use '''mail.middlebury.edu'''.<br />
** If it asks for your e-mail address, use your regular College e-mail address, e.g. '''jsmith@middlebury.edu'''.<br />
** If it asks for a username in DOMAIN\username format, please use MIDD for the domain, e.g. '''MIDD\jsmith'''.<br />
<br />
== Forwarding Middlebury e-mail ==<br />
<br />
You may forward e-mail sent to your Middlebury account to an off-campus e-mail address you specify using a forwarding utility. For usage instructions and important limitations, refer to [[Mail Forwarding]].<br />
<br><br />
<br />
== Accessing other e-mail accounts from on campus ==<br />
<br />
There is '''only one server''' that is permitted to send mail from inside the Middlebury network. That server is mail.middlebury.edu . '''Any other outgoing servers''' will not work from on campus! This means that people who come to Middlebury with external accounts already configured in their desktop e-mail clients will be able to ''receive'' mail, but not ''send'' mail, while they're here. These accounts should be configured to send mail from the Middlebury SMTP server for the time they are on campus, then afterwards they will need to be set back to the way they were. Using an outside incoming mail server and middlebury's smtp server on the same account can be a difficult and time consuming, if not impossible task, depending on the client. '''Web access is highly recommended for non-Middlebury email accounts.'''<br />
<br />
*There may be some exceptions to the above statement. You may be able to access external SMTP servers, but only if you meet a couple of criteria:<br />
<br />
#You must authenticate to the external SMTP server.<br />
#You must use SSL or TLS to connect to the external SMTP server.<br />
#The external SMTP server must use a port other than 25 as all connections to SMTP servers other than mail.middlebury.edu on port 25 will be blocked.<br />
<br />
*If you wish to use mail.middlebury.edu with an outside incoming mail server, note that you will have to use the outside account's username and password to authenticate to the incoming mail server and your middlebury webmail username and password to authenticate to mail.middlebury.edu. On outlook this is not straightforward, and on other clients it may be impossible. In addition, any email you send will appear to have been sent from your middlebury address rather than your outside address. Depending on the recipient's email client, any replies they send may or may not be sent to the outside address. Instead, replies may be sent to the middlebury address, which could cause confusion. Again, it is recommended to use web access for external accounts while you are on campus.<br />
<br />
== See also ==<br />
<br />
*[[Email Issues]]<br />
*[[POP, IMAP, SMTP Clients]]<br />
<br />
[[Category:E-Mail]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Helpdesk_Draft_Documentation&diff=34880Helpdesk Draft Documentation2016-06-28T19:01:34Z<p>Alexa Gospodinoff: outdated link</p>
<hr />
<div>This is the central location for LIS Helpdesk documentation. Information is updated on a rolling basis and is therefore subject to change. For specific topics, see below. <br />
<br />
== LIS Helpdesk ==<br />
<br />
==== See also ====<br />
<br />
*[http://go.middlebury.edu/help go/help] - The main LIS webpage, with information about a variety of topics.<br />
*[https://mediawiki.middlebury.edu/wiki/hi/Index Helpdesk Internal Wiki] - Handy reference for Helpdesk staff and consultants.<br />
*[[Wiki Editing Protocol]] - Tips and guidelines on how to use and edit this wiki.<br />
<br />
==== General Information ====<br />
<br />
*[[General requests]] - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers<br />
*[[Helpdesk Policy]] - An ''unofficial'' reference and statement of our policies.<br />
*[[Equipment Borrowing]]- information about loaner equipment<br />
*[[Media Services]] - Wilson Media Lab, screenings, videoconferences<br />
*[[Telephone Services]] - general information, BlackBerry setup<br />
*[[Labs and Classrooms]] - lab status, software installed, smart classroom help<br />
*[[Microfilm and Microfiche Machines]]<br />
*[[Printers|Printers and Print Release Stations]]<br />
<br />
== Network, Servers, and Internet ==<br />
<br />
*[[Network Troubleshooting]] - general tips<br />
**[[Network Troubleshooting - Windows]]<br />
**[[Network Troubleshooting - Mac OS X]]<br />
**[[Troubleshooting Internet Explorer|Troubleshooting Internet Explorer]]<br />
*[[Advanced Network Troubleshooting]]<br />
*[[Wireless|Wireless connection instructions ]]<br />
**[[Wireless Troubleshooting]]<br />
**[[Routers and Wireless Access Points]]<br />
<br />
*[[Campus Housing not on Wired Network]]<br />
*[[I can't login to my computer|I can't login to my computer | I can't login to a library loaner |&nbsp;MIDD domain is unavailable | The computer's login screen is not accepting my password]]<br />
*[[Step-by-Step: Finding the IP Address and MAC/Physical Address/Ethernet ID]]<br />
<br />
==== E-Mail ====<br />
<br />
*[[Email configuration]]<br />
*[[Email Issues]]<br />
*[[Exchange 2010 Migration - Updating Entourage|Exchange 2010 Migration - Updating Entourage]]<br />
*[[Default Quotas|Default Quotas]]<br />
*[[Ldap Settings|Ldap Settings]]<br />
*[[Syncing Calendar and Address Book|Syncing Calendar and Address Book]]<br />
*[[Misc E-Mail Notes|Misc E-Mail&nbsp;Notes]]<br />
<br />
==== Accounts ====<br />
<br />
*[[Infrastructure#User_Accounts|Creating Middlebury Accounts]] (How Middlebury Accounts Get&nbsp;Created)<br />
*[[Passwords]]<br />
*[[How long are Middlebury Accounts kept]]<br />
<br />
==== Abuse and risks ====<br />
<br />
*[[Misuse of the College's E-mail System]]<br />
*[[SPAM and Backscatter]]<br />
*[[Phishing and Scam Websites]]<br />
<br />
==== Servers and infrastructure ====<br />
*[[Common_Services#File_Servers|File Servers]]<br />
*[[Editing Lists on Mac]]<br />
*[[Infrastructure]]<br />
*[[Remote Assistance]]<br />
*[[Remote Desktop Connection]]<br />
*[[Off Campus Access]] (VPN, Dial-Up, etc.)<br />
*[[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]]<br />
<br />
*[[Certificate Errors|Certificate Errors]]<br />
*[[Self-Signed or Expired Certificates]]<br />
*[[Getting a Middlebury College Security Certificate]]<br />
<br />
== Applications and OS ==<br />
<br />
==== General ====<br />
<br />
*'''[[Viruses and malware]]'''<br />
*[[Useful Applications]]<br />
*[[Feature/Service/Application Requests]]<br />
*[[How to find my application's version|How to find my application's version]]<br />
*[[Gatekeeper|Application installations blocked on a Mac]]<br />
<br />
==== Operating Systems ====<br />
<br />
*[[Windows 7|Windows 7]]<br />
*[[Windows 10]]<br />
*[[Mac OSX]]<br />
*[[Mac OS X MountainLion]] (10.8.x)<br />
*[[Mac OS X Mavericks]] (10.9.x)<br />
*[[Mac OS X Yosemite]] (10.10)<br />
*[[Ubuntu]]<br />
*[[Bloomberg]]<br />
*[[Mac vs PC|Mac vs PC]]<br />
<br />
==== Recovery and backup ====<br />
<br />
*[[Data Recovery]]<br />
*[[Backing Up Your Data]]<br />
<br />
==== Specific applications ====<br />
<br />
*[https://mediawiki.middlebury.edu/wiki/LIS/Category:Specific_applications List of articles about specific applications]<br />
*[[Microsoft Office]]<br />
*[[Microsoft Office 2011 for Mac - Preliminary Notes|Microsoft Office 2011 for Mac - Preliminary Notes]]<br />
*[[Optimizing Adobe Photoshop]]<br />
*[[Share an Excel File with multiple people and allow simultaneous write access|Share an Excel File with multiple people and allow simultaneous write access]]<br />
<br />
==== Web apps and websites ====<br />
<br />
*[[Hyperion]]<br />
*[[CMS]]<br />
*[[Webmail_Help|Webmail]]<br />
*[[Banner & BannerWeb]] (note that Banner is also known as INB, or Banner INB)<br />
*[[Banner vs BannerWeb vs Hyperion|Banner vs BannerWeb vs Hyperion]]<br />
*[[Creating Your Personal Webpage|Creating Your Personal&nbsp;Webpage]]<br />
*[[ARTstor]]<br />
*[[Classes Web Pages|Web pages served on the Classes folder]]<br />
*[[Alumni Web site]]<br />
*[[Measure (on-line testing)]]<br />
*[[Segue (disambiguation)|Segue]]<br />
<br />
==== Multimedia ====<br />
<br />
*[[Using the Scanners from Public Computer Labs|Using the Scanners from Public Computer Labs]]<br />
*[[Free Screen Capture Software|Free Screen Capture Software]] (to capture your screen to a video)<br />
*[[Optical Character Recognition (OCR) Software|Optical Character Recognition (OCR) Software]]<br />
*Dual-monitor or LCD projector laptop projection: [[PC laptop projection problems|PC_laptop_projection_problems]]<br />
*[[Common Projection Issues|Common_Projection_Issues]]<br />
*[http://support.apple.com/kb/HT3235 Apple Monitor and Display Adapter Table] (useful for finding the correct display adapter/dongle for a Mac)<br />
*[[Converting Image file from one format to another|Converting Image file from one format to another]]<br />
*[[Make a fillable and saveable PDF form|Make a fillable and saveable PDF&nbsp;form]]<br />
*[[Converting Multimedia Files|Converting Multimedia Files ]](including video conversion)<br />
*[[File and Graphic Types]]<br />
<br />
==== Misc ====<br />
<br />
*[[Submitting NIH Grant Forms|Submitting NIH Grant Forms]]<br />
*[[Known Issues]]<br />
*[[Diagnosing Software Problems]]<br />
*[[PDF Files]]<br />
*[[Downloads from the Helpdesk]]<br />
*[[Advanced Topics]]<br />
*[[Specialty Databases]]<br />
<br />
== Using and troubleshooting hardware ==<br />
<br />
==== Troubleshooting Computers ====<br />
<br />
*[[Diagnostics]]<br />
*[[Computer is slow during BIOS startup|Computer is slow during BIOS startup]]<br />
*[[Mac OSX Troubleshooting]]<br />
*[[Troubleshooting Intermittent Issues]]<br />
*[[Troubleshooting with Ubuntu Live CD]]<br />
*[[Troubleshooting public lab computers]]<br />
*[[Links to Service Manuals]]<br />
<br />
*[[Media:QuizMe-3.ppt]] (powerpoint presentation)<br />
<br />
==== Purchase, repair, replacement, &amp; warranties ====<br />
<br />
*[[Computer Models Supported by the Universal Desktop Image (UDI) |Computer Models Supported by the Universal Desktop Image (UDI)&nbsp;]]<br />
*[[Purchasing Replacement Parts]]<br />
*[[How can I get my computer repaired?]]<br />
*[[Self-repair options]]<br />
*[[Purchasing Computer Equipment Locally]]<br />
*[[Recycling Electronics]]<br />
<br />
*[[Checking Warranty]]<br />
*[[How do I find my serial number]]<br />
*[[Ordering Replacement Parts under Warranty]]<br />
*[[Shipping Electronics for Repair]]<br />
*[[Recalls]]<br />
<br />
==== Accessories and External Hardware ====<br />
<br />
*[[Computer Batteries|Batteries]]<br />
*[[Printers#Servicing_and_Repairing_Printers|Printers]]<br />
*[[Monitors]]<br />
*[[CD or DVD ROM]]<br />
*[[External hard disks]]<br />
*[[Flash Drives]]<br />
*[[Routers]] (Wireless Access Points)<br />
*[[Advanced Port Replicator]] (docking stations)<br />
*[[IPod]]<br />
<br />
==== Hardware Maintenance ====<br />
<br />
*[[Simple tips for traveling with computers]]<br />
*[[Cleaning Computers]]<br />
*[[Cooling - Overheating - Heat Issues]]<br />
*[[BIOS and Firmware Updates]]<br />
<br />
== Computer distribution &amp; configuration ==<br />
<br />
==== Distribution ====<br />
<br />
*[[Steps to complete with the customer after a reimage|Steps to complete with the customer after a reimage]]<br />
*[[Distributing Macintosh Computers]]&nbsp;(for Faculty and Staff)<br />
*[[Distributing Macintosh Faculty and Staff Loaners|Distributing Macintosh Faculty and Staff Loaners]] (aka "Circ" fac/staff loaners)<br />
*[[Distributing Macintosh Student Loaners|Distributing Macintosh Student Loaners]] (aka "Circ" student loaners)<br />
*[[Distributing Lab Computers|Distributing Lab Computers]]<br><br />
*Distributing Dell desktops and laptops (for Faculty and Staff only)<br />
<br />
==== Images and software ====<br />
<br />
*[[Known Image Issues]]<br />
*[[Standard Software Bundle]]<br />
*[[Free MSI package creators|Free MSI package creators]]<br />
<br />
==== Configuration ====<br />
<br />
*[[Configuring Mac Loaners]]<br />
*[[Advanced Mac Configuration Topics]]<br />
*[[Advanced PC Config Topics]]<br><br />
*[[Advanced Thin Client Topics|Advanced Thin Client Topics]]<br />
<br />
==== Virtual Computers and Thin Clients<br> ====<br />
<br />
*[[Using Virtual Computer Labs at MIIS|Using Virtual Computer Labs at MIIS]]<br />
*[[Using the Wyse Thin Clients|Using the Wyse Thin Clients]]<br />
*[[Vmware VDM]] (troubleshooting Thin Clients, vdm.middlebury.edu, VDI)<br />
*[[Known Thin Client and VDI Issues|Known_Thin_Client_and_VDI_Issues]]<br><br />
<br />
== Technology Education, Technical Documentation, Computing Terminology ==<br />
<br />
*[[Technology Workshops]]<br />
*[[ASCII Unicode and HTML Tables]]<br />
*[[Computing Terminology]]<br />
*[[Getting Technology Training]]<br />
*[[Common Writing Errors]] (to be used when composing new documentation and articles)<br />
*[[GNU Icons|Free (open-sourced) icons/thumbnails/clipart]]<br />
*[[Mac Training Topics for Helpdesk|Mac Training Topics for Helpdesk]]<br />
<br />
== Misc ==<br />
<br />
''(If you don't know where to put an article link, put it here!)''<br />
<br />
*[[Scripting Reference]]<br />
*[[Mac OS X Server Administration|Mac OS X&nbsp;Server Administration]]<br />
*[[Control Panel Shortcuts|Control Panel Shortcuts]]<br />
*[https://mediawiki.middlebury.edu/wiki/LibCirc/Research_-_How_to_Help Research - How to Help (referral guidelines for people at public service points)]<br />
*[[BlackBox Wireless Presentation|Wireless Presentation - BlackBox device for sharing display output]]<br />
*[[Plainview|Basic Web Kiosk with Plainview]]<br />
<br />
[[Category:Index]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Connect_to_Wireless&diff=34872Connect to Wireless2016-06-28T14:50:20Z<p>Alexa Gospodinoff: </p>
<hr />
<div>This page contains '''detailed''' instructions on how to connect devices to Middlebury's wireless networks.<br />
<br><br><br />
'''See also:'''<br />
* [[Get Started with Wireless]] if you don't know which network is best for your needs.<br />
* [[Wireless Troubleshooting]] for help with common connection issues.<br />
<br><br />
= Registering Supported Devices =<br />
Most devices can connect to the MiddleburyCollege wireless network. Certain devices may have technical limitations and cannot support modern security protocols. Such devices must be registered before they can be used on our network. The device's [[Finding your MAC address|MAC address]] will be needed to complete the new, [https://cpauth.middlebury.edu/guest/mac_create.php self service registration] process. Once the device is registered, its MAC address will be recognized automatically and you will be able to connect it to the '''MiddleburyGuest''' network for Internet access without a username or password.<br />
<br><br />
<br><br />
An exhaustive list is not possible, but some examples of the devices that need to be registered are: PlayStation 4, Xbox One, Nintendo DS, certain models of Kindle, and Nook. Smart TVs that only require Internet access should also be registered if they do not support username and password authentication. <br />
<br><br />
<br><br />
'''Note that Chromecast, wireless printers, and any other devices that rely on a direct connection over the wireless network cannot be supported at this time due to the nature of our enterprise wireless infrastructure.'''<br />
<br><br />
<br><br />
<br />
= The MiddleburyCollege Wireless Network =<br />
<br> This fast and secure network is available for use by anyone having a Middlebury College user name and password (or a [[Middlebury_Guest_Account|"full feature" Middlebury guest account]]).<br />
== Connect your Windows computer to MiddleburyCollege ==<br />
=== Windows 7 ===<br />
#Click the wireless icon ([[Image:WirelessIcon.jpg]]) located on the far right of the task bar along the bottom of your screen.<br />
#Click '''MiddleburyCollege''' in the list, then click the '''Connect''' button.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
#* If you are NOT prompted for your authentication but connecting still doesn't work, see the [[#Setting Up a Manual Connection|manual instructions]] below.<br />
#When the Windows Security Alert dialogue window appears, click the '''Connect''' button to accept the College's security certificate.<br />
<br />
====Setting Up a Manual Connection====<br />
If you are using a computer that was issued by another institution, it is likely configured to attempt to connect to wireless with the same credentials you used to log in to the computer, which will not work on the Middlebury campus. To fix this, follow the instructions below. <br />
#Cancel or disconnect from any current attempts to connect to MiddleburyCollege.<br />
#Click '''Start''', type '''Network and Sharing Center''', then hit Enter. <br />
#Click '''Set up a new connection or network''', then select '''Manually connect to a wireless network''' from the list and click Next. <br />
#Enter the following settings:<br />
#* Name: MiddleburyCollege<br />
#* Security Type: WPA2-Enterprise<br />
#* Encryption: AES<br />
#When prompted, select '''Change connection settings'''.<br />
#On the '''Security''' tab, find where it says "Microsoft: Protected EAP (PEAP)", and click '''Settings'''. <br />
#Under authentication method, it should say "Secured Password (EAP-MSCHAPv2)"; click the '''Configure''' button.<br />
#'''UNcheck''' the box that says "Automatically use my Windows logon name and password". <br />
#Click '''OK''' on that window to return to the Security tab.<br />
#Click '''Advanced Settings'''. In this window, check the box for "Specify authentication settings" and set it to "User authentication." Click '''OK''' to return to the Wireless Network Properties window. <br />
#Click '''OK''' to close that window, and '''Close''' the network settings window. <br />
#Follow the normal connection instructions above.<br />
<br />
=== Windows 8.1 ===<br />
# Swipe inward from the right of the screen, then tap '''Settings''', OR if using a mouse, point to the lower-right corner, move the mouse pointer up, then click '''Settings'''.<br />
# Tap or click the network icon ([[Image:WirelessIcon.jpg]]).<br />
# Tap or click '''MiddleburyCollege''', then tap or click '''Connect'''.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
<br />
<br><br />
<br />
=== Windows 10 ===<br />
# Click the wireless icon ([[Image:Wirelessicon-win10.jpg]]) located on the far right of the task bar along the bottom of your screen.<br />
# Click '''MiddleburyCollege''', then click '''Connect'''.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
<br />
<br><br />
<br />
== Connect your Mac OS X computer to MiddleburyCollege ==<br />
<br />
#Click on the AirPort icon ([[Image:Airport icon.PNG]]) on the right end of the menu bar at the top of your screen.<br />
#Select '''MiddleburyCollege''' from the list.<br />
#Enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials then click '''JOIN'''.<br />
#After a few seconds you will be prompted to accept the College’s security certificate. Click '''[[Image:Mac continue button.PNG]]'''.<br />
#* You will be asked to supply login credentials having administrator access to the computer. Enter valid credentials, then click '''Update Settings'''.<br />
<br />
<br><br />
<br />
== Connect your iOS device to MiddleburyCollege ==<br />
<br />
#From the '''Home''' screen of your iOS device, select '''Settings'''.<br />
#From the '''Settings''' screen, select '''Wi-Fi'''.<br />
#Make sure that&nbsp;'''Wi-Fi''' is '''ON''', then select '''MiddleburyCollege''' from the '''Choose a Network...'''&nbsp;list.<br />
#At the prompts, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials and then select&nbsp;'''Join'''.<br />
#Click '''Accept''' for the ''securelogin.arubanetworks.com'' certificate.<br />
#Wi-Fi should now reflect your connection to the MiddleburyCollege wireless network.<br />
<br />
<br><br />
<br />
== Connect your Android device to MiddleburyCollege==<br />
These settings are also necessary for Chromebooks and other devices that require you to specify what type of security is in place. <br />
#Find and select '''Settings''' on the screen of your Android device.<br />
#From the '''Settings''' screen, select '''Wi-Fi''' and make sure it is '''ON'''.<br />
#Select '''MiddleburyCollege''' from the list of available networks.<br />
#On the '''pop-up menu''' make sure that the following settings are made. '''Note''' that you may need to scroll down to see all settings:<br />
#*'''Security''' - 802.1x EAP (leave as default)<br />
#*'''EAP method''' - PEAP (leave as default)<br />
#*'''Phase 2 authentication''' - MSCHAPV2<br />
#*'''CA certificate''' - unspecified (leave as default)<br />
#*'''Identity''' - Middlebury College e-mail address (OR Guest account email address)<br />
#*'''Anonymous identity''' - leave empty<br />
#*'''Password''' - your Middlebury College password (OR Middlebury Guest account password)<br />
#'''Connect''' and you should be on the MiddleburyCollege network!<br />
<br><br />
<br />
= The MiddleburyGuest Wireless Network =<br />
<br><br />
Guests and others visitors who do not have a Middlebury College or eduroam username and password can select the new MiddleburyGuest wireless network, then quickly set up and use a "basic" guest account.<br />
<br><br><br />
Basic guest accounts are '''valid for four days''' and may be used to connect a maximum of '''two''' devices to the wireless network. They are perfect for anyone who simply wants to check email or surf the web.<br />
<br><br />
====[[Create Basic Guest Wireless Account]]====<br />
<br><br />
=====Forgot your password?=====<br />
Simply repeat the account creation steps above to obtain a new one. <br />
<br><br><br />
=====Want to Reconnect or Connect an Additional Device?=====<br />
After you have created a basic guest account you can use that email address and password to log in again on the same device or on one additional device. Here's how: <br />
#Select the '''MiddleburyGuest''' wireless network, click '''Create Basic Guest Account''', then scroll to the bottom of the form. <br />
#Click the '''Sign In''' link beside Already have an account.<br />
#Supply your email address and password, accept the terms of use, then click '''Log In'''.<br />
<br />
= The eduroam Wireless Network =<br />
Eduroam has become very popular at Colleges and Universities in Europe as a way for faculty, staff and students to be able to access the Internet wirelessly while visiting other participating institutions. As a participating member of eduroam, we now offer wireless Internet access in a secure and reliable manner to eduroam-participating school members without having to have them register ahead of time. Likewise, our faculty, staff and students will have wireless Internet access while visiting at other participating institutions.<br />
<br />
You will know you are at a participating institution if you see a network called '''eduroam''' listed. To use eduroam when traveling, you will need to enter your full '''username@middlebury.edu''' and password.<br />
<br />
'''Important note:''' While here on campus, Middlebury faculty, staff, and students do not benefit from use of the eduroam network. It is designed for guests and does not provide the access or speed that you enjoy when using [[Connect_to_Wireless#The_MiddleburyCollege_Wireless_Network|MiddleburyCollege]].<br />
<br><br />
<br />
== Configuring your wireless device for eduroam ==<br />
<br><br />
* Please visit: https://www.eduroam.us/node/26 for configuration information covering a variety of operating systems.<br />
* See https://confluence.terena.org/display/H2eduroam/endusers for additional documentation.<br />
<br><br />
<br />
== Additional eduroam resources ==<br />
* [https://www.eduroam.org/index.php?p=where Where can I use eduroam?]<br />
* http://www.eduroam.org<br />
* http://www.eduroam.us<br />
<br><br />
<br><br />
<br />
[[Category:IOS]]<br />
[[Category:Android]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Wireless]]<br />
[[Category:Guest]]<br />
[[Category:Network]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Connect_to_Wireless&diff=34871Connect to Wireless2016-06-28T14:47:16Z<p>Alexa Gospodinoff: Undo revision 34870 by Alexa Gospodinoff (talk)</p>
<hr />
<div>This page contains '''detailed''' instructions on how to connect devices to Middlebury's wireless networks.<br />
<br><br><br />
'''See also:'''<br />
* [[Get Started with Wireless]] if you don't know which network is best for your needs.<br />
* [[Wireless Troubleshooting]] for help with common connection issues.<br />
<br><br />
= Registering Supported Devices =<br />
Most devices can connect to the MiddleburyCollege wireless network. Certain devices may have technical limitations and cannot support modern security protocols. Such devices must be registered before they can be used on our network. The device's [[Finding your MAC address|MAC address]] will be needed to complete the new, [https://cpauth.middlebury.edu/guest/mac_create.php self service registration] process. Once the device is registered, its MAC address will be recognized automatically and you will be able to connect it to the '''MiddleburyGuest''' network for Internet access without a username or password.<br />
<br><br />
<br><br />
An exhaustive list is not possible, but some examples of the devices that need to be registered are: PlayStation 4, Xbox One, Nintendo DS, certain models of Kindle, and Nook. Smart TVs that only require Internet access should also be registered if they do not support username and password authentication. <br />
<br><br />
<br><br />
'''Note that Chromecast, wireless printers, and any other devices that rely on a direct connection over the wireless network cannot be supported at this time due to the nature of our enterprise wireless infrastructure.'''<br />
<br><br />
<br><br />
<br />
= The MiddleburyCollege Wireless Network =<br />
<br> This fast and secure network is available for use by anyone having a Middlebury College user name and password (or a [[Middlebury_Guest_Account|"full feature" Middlebury guest account]]).<br />
== Connect your Windows computer to MiddleburyCollege ==<br />
=== Windows 7 ===<br />
#Click the wireless icon ([[Image:WirelessIcon.jpg]]) located on the far right of the task bar along the bottom of your screen.<br />
#Click '''MiddleburyCollege''' in the list, then click the '''Connect''' button.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
#* If you are NOT prompted for your authentication but connecting still doesn't work, see the [[#Setting Up a Manual Connection|manual instructions]] below.<br />
#When the Windows Security Alert dialogue window appears, click the '''Connect''' button to accept the College's security certificate.<br />
<br />
====Setting Up a Manual Connection====<br />
If you are using a computer that was issued by another institution, it is likely configured to attempt to connect to wireless with the same credentials you used to log in to the computer, which will not work on the Middlebury campus. To fix this, follow the instructions below. <br />
#Cancel or disconnect from any current attempts to connect to MiddleburyCollege.<br />
#Click '''Start''', type '''Network and Sharing Center''', then hit Enter. <br />
#Click '''Set up a new connection or network''', then select '''Manually connect to a wireless network''' from the list and click Next. <br />
#Enter the following settings:<br />
#* Name: MiddleburyCollege<br />
#* Security Type: WPA2-Enterprise<br />
#* Encryption: AES<br />
#When prompted, select '''Change connection settings'''.<br />
#On the '''Security''' tab, click '''Advanced Settings'''. In this window, check the box for "Specify authentication settings" and set it to "User authentication." Click '''OK''' to return to the Wireless Network Properties window. <br />
#On the '''Security''' tab, find where it says "Microsoft: Protected EAP (PEAP)", and click '''Settings'''. <br />
#Under authentication method, it should say "Secured Password (EAP-MSCHAPv2)"; click the '''Configure''' button.<br />
#'''UNcheck''' the box that says "Automatically use my Windows logon name and password". <br />
#Click '''OK''' on that window and all other open configuration windows, and '''Close''' the network settings window. <br />
#Follow the normal connection instructions above.<br />
<br />
=== Windows 8.1 ===<br />
# Swipe inward from the right of the screen, then tap '''Settings''', OR if using a mouse, point to the lower-right corner, move the mouse pointer up, then click '''Settings'''.<br />
# Tap or click the network icon ([[Image:WirelessIcon.jpg]]).<br />
# Tap or click '''MiddleburyCollege''', then tap or click '''Connect'''.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
<br />
<br><br />
<br />
=== Windows 10 ===<br />
# Click the wireless icon ([[Image:Wirelessicon-win10.jpg]]) located on the far right of the task bar along the bottom of your screen.<br />
# Click '''MiddleburyCollege''', then click '''Connect'''.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
<br />
<br><br />
<br />
== Connect your Mac OS X computer to MiddleburyCollege ==<br />
<br />
#Click on the AirPort icon ([[Image:Airport icon.PNG]]) on the right end of the menu bar at the top of your screen.<br />
#Select '''MiddleburyCollege''' from the list.<br />
#Enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials then click '''JOIN'''.<br />
#After a few seconds you will be prompted to accept the College’s security certificate. Click '''[[Image:Mac continue button.PNG]]'''.<br />
#* You will be asked to supply login credentials having administrator access to the computer. Enter valid credentials, then click '''Update Settings'''.<br />
<br />
<br><br />
<br />
== Connect your iOS device to MiddleburyCollege ==<br />
<br />
#From the '''Home''' screen of your iOS device, select '''Settings'''.<br />
#From the '''Settings''' screen, select '''Wi-Fi'''.<br />
#Make sure that&nbsp;'''Wi-Fi''' is '''ON''', then select '''MiddleburyCollege''' from the '''Choose a Network...'''&nbsp;list.<br />
#At the prompts, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials and then select&nbsp;'''Join'''.<br />
#Click '''Accept''' for the ''securelogin.arubanetworks.com'' certificate.<br />
#Wi-Fi should now reflect your connection to the MiddleburyCollege wireless network.<br />
<br />
<br><br />
<br />
== Connect your Android device to MiddleburyCollege==<br />
These settings are also necessary for Chromebooks and other devices that require you to specify what type of security is in place. <br />
#Find and select '''Settings''' on the screen of your Android device.<br />
#From the '''Settings''' screen, select '''Wi-Fi''' and make sure it is '''ON'''.<br />
#Select '''MiddleburyCollege''' from the list of available networks.<br />
#On the '''pop-up menu''' make sure that the following settings are made. '''Note''' that you may need to scroll down to see all settings:<br />
#*'''Security''' - 802.1x EAP (leave as default)<br />
#*'''EAP method''' - PEAP (leave as default)<br />
#*'''Phase 2 authentication''' - MSCHAPV2<br />
#*'''CA certificate''' - unspecified (leave as default)<br />
#*'''Identity''' - Middlebury College e-mail address (OR Guest account email address)<br />
#*'''Anonymous identity''' - leave empty<br />
#*'''Password''' - your Middlebury College password (OR Middlebury Guest account password)<br />
#'''Connect''' and you should be on the MiddleburyCollege network!<br />
<br><br />
<br />
= The MiddleburyGuest Wireless Network =<br />
<br><br />
Guests and others visitors who do not have a Middlebury College or eduroam username and password can select the new MiddleburyGuest wireless network, then quickly set up and use a "basic" guest account.<br />
<br><br><br />
Basic guest accounts are '''valid for four days''' and may be used to connect a maximum of '''two''' devices to the wireless network. They are perfect for anyone who simply wants to check email or surf the web.<br />
<br><br />
====[[Create Basic Guest Wireless Account]]====<br />
<br><br />
=====Forgot your password?=====<br />
Simply repeat the account creation steps above to obtain a new one. <br />
<br><br><br />
=====Want to Reconnect or Connect an Additional Device?=====<br />
After you have created a basic guest account you can use that email address and password to log in again on the same device or on one additional device. Here's how: <br />
#Select the '''MiddleburyGuest''' wireless network, click '''Create Basic Guest Account''', then scroll to the bottom of the form. <br />
#Click the '''Sign In''' link beside Already have an account.<br />
#Supply your email address and password, accept the terms of use, then click '''Log In'''.<br />
<br />
= The eduroam Wireless Network =<br />
Eduroam has become very popular at Colleges and Universities in Europe as a way for faculty, staff and students to be able to access the Internet wirelessly while visiting other participating institutions. As a participating member of eduroam, we now offer wireless Internet access in a secure and reliable manner to eduroam-participating school members without having to have them register ahead of time. Likewise, our faculty, staff and students will have wireless Internet access while visiting at other participating institutions.<br />
<br />
You will know you are at a participating institution if you see a network called '''eduroam''' listed. To use eduroam when traveling, you will need to enter your full '''username@middlebury.edu''' and password.<br />
<br />
'''Important note:''' While here on campus, Middlebury faculty, staff, and students do not benefit from use of the eduroam network. It is designed for guests and does not provide the access or speed that you enjoy when using [[Connect_to_Wireless#The_MiddleburyCollege_Wireless_Network|MiddleburyCollege]].<br />
<br><br />
<br />
== Configuring your wireless device for eduroam ==<br />
<br><br />
* Please visit: https://www.eduroam.us/node/26 for configuration information covering a variety of operating systems.<br />
* See https://confluence.terena.org/display/H2eduroam/endusers for additional documentation.<br />
<br><br />
<br />
== Additional eduroam resources ==<br />
* [https://www.eduroam.org/index.php?p=where Where can I use eduroam?]<br />
* http://www.eduroam.org<br />
* http://www.eduroam.us<br />
<br><br />
<br><br />
<br />
[[Category:IOS]]<br />
[[Category:Android]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Wireless]]<br />
[[Category:Guest]]<br />
[[Category:Network]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Connect_to_Wireless&diff=34870Connect to Wireless2016-06-28T14:46:14Z<p>Alexa Gospodinoff: Added additional troubleshooting tips</p>
<hr />
<div>This page contains '''detailed''' instructions on how to connect devices to Middlebury's wireless networks.<br />
<br><br><br />
'''See also:'''<br />
* [[Get Started with Wireless]] if you don't know which network is best for your needs.<br />
* [[Wireless Troubleshooting]] for help with common connection issues.<br />
<br><br />
= Registering Supported Devices =<br />
Most devices can connect to the MiddleburyCollege wireless network. Certain devices may have technical limitations and cannot support modern security protocols. Such devices must be registered before they can be used on our network. The device's [[Finding your MAC address|MAC address]] will be needed to complete the new, [https://cpauth.middlebury.edu/guest/mac_create.php self service registration] process. Once the device is registered, its MAC address will be recognized automatically and you will be able to connect it to the '''MiddleburyGuest''' network for Internet access without a username or password.<br />
<br><br />
<br><br />
An exhaustive list is not possible, but some examples of the devices that need to be registered are: PlayStation 4, Xbox One, Nintendo DS, certain models of Kindle, and Nook. Smart TVs that only require Internet access should also be registered if they do not support username and password authentication. <br />
<br><br />
<br><br />
'''Note that Chromecast, wireless printers, and any other devices that rely on a direct connection over the wireless network cannot be supported at this time due to the nature of our enterprise wireless infrastructure.'''<br />
<br><br />
<br><br />
<br />
= The MiddleburyCollege Wireless Network =<br />
<br> This fast and secure network is available for use by anyone having a Middlebury College user name and password (or a [[Middlebury_Guest_Account|"full feature" Middlebury guest account]]).<br />
== Connect your Windows computer to MiddleburyCollege ==<br />
=== Windows 7 ===<br />
#Click the wireless icon ([[Image:WirelessIcon.jpg]]) located on the far right of the task bar along the bottom of your screen.<br />
#Click '''MiddleburyCollege''' in the list, then click the '''Connect''' button.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
#* If you are NOT prompted for your authentication but connecting still doesn't work, see the [[#Setting Up a Manual Connection|manual instructions]] below.<br />
#When the Windows Security Alert dialogue window appears, click the '''Connect''' button to accept the College's security certificate.<br />
<br />
====Setting Up a Manual Connection====<br />
If you are using a computer that was issued by another institution, it is likely configured to attempt to connect to wireless with the same credentials you used to log in to the computer, which will not work on the Middlebury campus. To fix this, follow the instructions below. <br />
#Cancel or disconnect from any current attempts to connect to MiddleburyCollege.<br />
#Click '''Start''', type '''Network and Sharing Center''', then hit Enter. <br />
#Click '''Set up a new connection or network''', then select '''Manually connect to a wireless network''' from the list and click Next. <br />
#Enter the following settings:<br />
#* Name: MiddleburyCollege<br />
#* Security Type: WPA2-Enterprise<br />
#* Encryption: AES<br />
#When prompted, select '''Change connection settings'''.<br />
#On the '''Security''' tab, click '''Advanced Settings'''. In this window, check the box for "Specify authentication settings" and set it to "User authentication." Click '''OK''' to return to the Wireless Network Properties window. <br />
#On the '''Security''' tab, find where it says "Microsoft: Protected EAP (PEAP)", and click '''Settings'''. <br />
#Under authentication method, it should say "Secured Password (EAP-MSCHAPv2)"; click the '''Configure''' button.<br />
#'''UNcheck''' the box that says "Automatically use my Windows logon name and password". <br />
#Click '''OK''' on that window and all other open configuration windows, and '''Close''' the network settings window. <br />
#Follow the normal connection instructions above.<br />
<br />
If that still doesn't work, here are some other things to try, in the '''Security''' tab:<br />
#Uncheck the box that says "Remember my credentials each time I'm logged on".<br />
#Click '''Advanced Settings''' below.<br />
#Check the box that says '''Specify authentication mode''' and select '''User authentication'''.<br />
<br />
=== Windows 8.1 ===<br />
# Swipe inward from the right of the screen, then tap '''Settings''', OR if using a mouse, point to the lower-right corner, move the mouse pointer up, then click '''Settings'''.<br />
# Tap or click the network icon ([[Image:WirelessIcon.jpg]]).<br />
# Tap or click '''MiddleburyCollege''', then tap or click '''Connect'''.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
<br />
<br><br />
<br />
=== Windows 10 ===<br />
# Click the wireless icon ([[Image:Wirelessicon-win10.jpg]]) located on the far right of the task bar along the bottom of your screen.<br />
# Click '''MiddleburyCollege''', then click '''Connect'''.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
<br />
<br><br />
<br />
== Connect your Mac OS X computer to MiddleburyCollege ==<br />
<br />
#Click on the AirPort icon ([[Image:Airport icon.PNG]]) on the right end of the menu bar at the top of your screen.<br />
#Select '''MiddleburyCollege''' from the list.<br />
#Enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials then click '''JOIN'''.<br />
#After a few seconds you will be prompted to accept the College’s security certificate. Click '''[[Image:Mac continue button.PNG]]'''.<br />
#* You will be asked to supply login credentials having administrator access to the computer. Enter valid credentials, then click '''Update Settings'''.<br />
<br />
<br><br />
<br />
== Connect your iOS device to MiddleburyCollege ==<br />
<br />
#From the '''Home''' screen of your iOS device, select '''Settings'''.<br />
#From the '''Settings''' screen, select '''Wi-Fi'''.<br />
#Make sure that&nbsp;'''Wi-Fi''' is '''ON''', then select '''MiddleburyCollege''' from the '''Choose a Network...'''&nbsp;list.<br />
#At the prompts, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials and then select&nbsp;'''Join'''.<br />
#Click '''Accept''' for the ''securelogin.arubanetworks.com'' certificate.<br />
#Wi-Fi should now reflect your connection to the MiddleburyCollege wireless network.<br />
<br />
<br><br />
<br />
== Connect your Android device to MiddleburyCollege==<br />
These settings are also necessary for Chromebooks and other devices that require you to specify what type of security is in place. <br />
#Find and select '''Settings''' on the screen of your Android device.<br />
#From the '''Settings''' screen, select '''Wi-Fi''' and make sure it is '''ON'''.<br />
#Select '''MiddleburyCollege''' from the list of available networks.<br />
#On the '''pop-up menu''' make sure that the following settings are made. '''Note''' that you may need to scroll down to see all settings:<br />
#*'''Security''' - 802.1x EAP (leave as default)<br />
#*'''EAP method''' - PEAP (leave as default)<br />
#*'''Phase 2 authentication''' - MSCHAPV2<br />
#*'''CA certificate''' - unspecified (leave as default)<br />
#*'''Identity''' - Middlebury College e-mail address (OR Guest account email address)<br />
#*'''Anonymous identity''' - leave empty<br />
#*'''Password''' - your Middlebury College password (OR Middlebury Guest account password)<br />
#'''Connect''' and you should be on the MiddleburyCollege network!<br />
<br><br />
<br />
= The MiddleburyGuest Wireless Network =<br />
<br><br />
Guests and others visitors who do not have a Middlebury College or eduroam username and password can select the new MiddleburyGuest wireless network, then quickly set up and use a "basic" guest account.<br />
<br><br><br />
Basic guest accounts are '''valid for four days''' and may be used to connect a maximum of '''two''' devices to the wireless network. They are perfect for anyone who simply wants to check email or surf the web.<br />
<br><br />
====[[Create Basic Guest Wireless Account]]====<br />
<br><br />
=====Forgot your password?=====<br />
Simply repeat the account creation steps above to obtain a new one. <br />
<br><br><br />
=====Want to Reconnect or Connect an Additional Device?=====<br />
After you have created a basic guest account you can use that email address and password to log in again on the same device or on one additional device. Here's how: <br />
#Select the '''MiddleburyGuest''' wireless network, click '''Create Basic Guest Account''', then scroll to the bottom of the form. <br />
#Click the '''Sign In''' link beside Already have an account.<br />
#Supply your email address and password, accept the terms of use, then click '''Log In'''.<br />
<br />
= The eduroam Wireless Network =<br />
Eduroam has become very popular at Colleges and Universities in Europe as a way for faculty, staff and students to be able to access the Internet wirelessly while visiting other participating institutions. As a participating member of eduroam, we now offer wireless Internet access in a secure and reliable manner to eduroam-participating school members without having to have them register ahead of time. Likewise, our faculty, staff and students will have wireless Internet access while visiting at other participating institutions.<br />
<br />
You will know you are at a participating institution if you see a network called '''eduroam''' listed. To use eduroam when traveling, you will need to enter your full '''username@middlebury.edu''' and password.<br />
<br />
'''Important note:''' While here on campus, Middlebury faculty, staff, and students do not benefit from use of the eduroam network. It is designed for guests and does not provide the access or speed that you enjoy when using [[Connect_to_Wireless#The_MiddleburyCollege_Wireless_Network|MiddleburyCollege]].<br />
<br><br />
<br />
== Configuring your wireless device for eduroam ==<br />
<br><br />
* Please visit: https://www.eduroam.us/node/26 for configuration information covering a variety of operating systems.<br />
* See https://confluence.terena.org/display/H2eduroam/endusers for additional documentation.<br />
<br><br />
<br />
== Additional eduroam resources ==<br />
* [https://www.eduroam.org/index.php?p=where Where can I use eduroam?]<br />
* http://www.eduroam.org<br />
* http://www.eduroam.us<br />
<br><br />
<br><br />
<br />
[[Category:IOS]]<br />
[[Category:Android]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Wireless]]<br />
[[Category:Guest]]<br />
[[Category:Network]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Wireless_Troubleshooting&diff=34756Wireless Troubleshooting2016-06-08T14:54:03Z<p>Alexa Gospodinoff: /* Mac OS X */</p>
<hr />
<div>If the [[Connect to Wireless|standard configuration instructions]] aren't working for you, check the following items, '''in order''' (depending on your device). Recall that personal [[Routers and Wireless Access Points]] are not allowed on campus; you must use the College wireless to avoid interfering with the network infrastructure. Also, personal devices that rely on direct communication, like Chromecast and personal wireless printers, '''are not supported''' due to the nature of enterprise network infrastructure.<br />
<br />
'''Note: OSX version 10.10 (Yosemite) has problems with enterprise wireless; if you are experiencing persistent issues, we recommend upgrading to 10.11 (El Capitan).'''<br />
<br />
== Step 1. Check that Wireless is Turned On ==<br />
Many laptops have a switch on the side that disables wireless entirely. This can be useful but causes problems if it is accidentally pressed, often without anyone noticing. If the physical switch is on or you don't see one, make sure Airplane Mode is set to OFF (if applicable) and wireless is enabled (click on the Airport menu in the top right corner of the screen and if Turn On appears, click it).<br />
<br />
== Step 2. Check that the Networks Appear ==<br />
Your device should list available wireless networks including '''MiddleburyCollege''' and '''MiddleburyGuest'''. If neither of these networks appear, double-check that the wireless connection is enabled and try restarting your device. Once the networks appear, move on to the next step.<br />
* If MiddleburyGuest appears, but MiddleburyCollege doesn't, there are three possibilities:<br />
*# You are in an area with unusually weak signal, such that the networks are not detected properly.<br />
*# If your device uses Windows, OSX, Android, iOS, or common Linux flavors, it may not be properly configured to connect to MiddleburyCollege. You may need to update your operating system, wireless drivers, or firmware. Please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contact the Helpdesk].<br />
*# If you have a more unusual device (such as certain gaming systems and older consumer devices), it may not support MiddleburyCollege. Please refer to [[Connect_to_Wireless#Registering_Supported_Devices|Registering Supported Devices]].<br />
<br />
== Step 3. Check to see if the problem is location-specific ==<br />
If you can access wireless normally in some areas, such as the library or classrooms, but there is a particular location where it seems not to work or is unreasonably slow, please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contact the Helpdesk]. We are continually improving our wireless infrastructure across campus and we appreciate your help in identifying areas of concern.<br />
<br />
== Step 4. Check that your account is valid for MiddleburyCollege wireless ==<br />
''Pay particular attention to this step and step 7 if you get a "wrong password" error, or if you keep getting prompted for your password over and over.''<br />
<br />
If you have another device or some other way to get network access, please go to another service like [http://go.middlebury.edu/moodle Moodle] to confirm that your Middlebury username and password (or Guest e-mail and password) are correct and active. Note that '''only network accounts''' (faculty, staff, student, or guest) can access the MiddleburyCollege network - local accounts specific to individual computers '''do not have access'''. <br />
<br />
== Step 5. Release and renew your IP address ==<br />
If you seem to be connected to the network, but pages won't load, and especially if you get a warning about "limited connectivity" or a "self-assigned IP address", try to [[Release and Renew IP Address|release and renew your IP address]].<br />
<br />
== Step 6. Repair Wireless with Built-in Tools ==<br />
* In Windows 7, right-click the Network icon in the lower right corner of the screen and click '''Repair'''.<br />
* In Mac OS X, click on the Airport menu (top right corner of the screen) and click Turn Off. Wait a few seconds, click on the Airport menu and click Turn On.<br />
<br />
== Step 7. Check for Stored Password Issues ==<br />
''If you've changed your password recently (or since you were last on campus), you should definitely do the following.''<br />
* On a ''college-owned Windows computer'', make sure you're logged in with your current password by connecting to a wired connection, locking the computer (Win+L), then unlocking it with your new password.<br />
* On a ''personal Windows computer or any mobile device'', you should be able to update the stored password for MiddleburyCollege when prompted by typing in your current College username and password. If this doesn't work, you may need to forget the network (see below).<br />
* On a ''Mac'', updating your wireless password '''does not work''' due to a bug in the operating system. You must forget the network and delete entries in the Login Keychain related to MiddleburyCollege WiFi, as described in step 8 below.<br />
<br />
== Step 8. "Forget" the network and reconnect ==<br />
=== Windows - College Owned ===<br />
Middlebury-managed Windows computers have the MiddleburyCollege network preconfigured with the correct settings and cannot be manually adjusted. However, this assumes that you are logging into the computer as yourself - see [[#Step 4. Check that your account is valid for MiddleburyCollege wireless|Valid accounts]] above.<br />
<br />
=== Windows 7 - Personal ===<br />
Remove or "forget" the network, then reconnect. Microsoft's instructions for forgetting the network are here: https://technet.microsoft.com/en-us/library/gg252588%28v=ws.10%29.aspx<br />
<br />
=== Windows 10 - Personal ===<br />
# Click on the Wifi networks icon available in the taskbar. <br />
# A window will pop out, click on “Network settings” icon and another separate window will open, that will show settings for your Wifi network. <br />
# In the “Network settings” window you’ll find the the option to manage wifi settings, click on it.<br />
# Under “Manage Wi-Fi Settings” window, scroll to the bottom and you’ll get a list of all available saved Wifi networks, click your desired one and click the “Forget” button. <br />
# To reconnect to that forgotten network, go back to “connections” tab and click on “Wifi” and save password for that forgotten network again.<br />
<br />
=== Mac OS X ===<br />
#Go to the Airport icon in the upper-right corner and turn wireless off.<br />
#Click the Airport icon again and click Open Network Preferences, then click Advanced, then select MiddleburyCollege and click the minus symbol<br />
#Go to the 802.1X tab and look for any "MiddleburyCollege" profiles. Click the minus symbol to delete them, and then click OK.<br />
#Next go to: Applications -> Utilities ->Keychain Access<br />
#Select the "login" keychain in the upper left corner.<br />
#In the search window(upper right) search for "MiddleburyCollege", secondary click on the record, and delete the records for MiddleburyCollege(name) 802.1X Password(Kind). You will be asked to verify you want to delete this; confirm by clicking delete.<br />
#In the search window(upper right) search for "cpauth" and delete the records for cpauth.middlebury.edu(name) certificate(Kind). You will be asked to verify you want to delete this; confirm by clicking delete.<br />
#*You will be asked for your user password (that you logged into the computer with) to confirm the change to your Certificate Trust Settings.<br />
#Click on the Airport menu again and click Turn On, and re-connect to MiddleburyCollege.<br />
<br />
=== Android ===<br />
# Go to Settings -> Wi-Fi.<br />
# Select the MiddleburyCollege network and tap "Forget".<br />
<br />
=== iOS ===<br />
# Go to Settings -> Wi-Fi. <br />
# Next to the MiddleburyCollege network, tap the blue "i" (info).<br />
# Tap Forget This Network, then Forget to confirm.<br />
<br />
== Step 9. Update Drivers ==<br />
On a Mac, iOS device, or Android device, make sure that you have run Software Update and there are no further updates available. In some cases, you may need to upgrade to a newer version of your OS. <br />
* Note: OSX version 10.10 (Yosemite) has problems with enterprise wireless; if you are experiencing persistent issues, we recommend upgrading to 10.11 (El Capitan).<br />
<br />
For Windows computers, check the vendor website for your computer and/or wireless card to see if updated drivers are available, install them, and reboot. If you need assistance with this, please come to the Helpdesk (LIB202).<br />
<br />
== Step 10. Contact the Helpdesk ==<br />
If the above steps don't work, please write down your [[MAC address|Ethernet ID aka MAC address]] and have it ready when [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contacting the Helpdesk]. If the matter is urgent or you cannot use that link, please call us at (802) 443-2200 with your name, contact info, and a description of the problem. For best results, also Option-click the wireless icon and collect the information about your connection that appears when you do so.<br />
<br />
== Wireless Compatibility ==<br />
<br />
Any device with a wireless network card or adapter should be compatible with Middlebury's wireless networks, as long as it supports the WPA2 or 802.1X protocol. The vast majority of wireless devices in the world support these protocols. Our wireless vendor, Aruba, publishes a [http://www.arubanetworks.com/support-services/aruba-support-program/interoperability/ detailed list of compatible devices] (if the link becomes out of date, search the web for <code>Aruba compatibility</code>).<br />
<br />
[[Category:Wireless]]<br />
[[Category:Mac]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Windows]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Linux&diff=30932Linux2014-09-18T14:27:38Z<p>Alexa Gospodinoff: </p>
<hr />
<div>'''Note: much of this information is very out of date, being last updated in 2009.'''<br />
<br />
Linux is a free, open-source operating system. Some College computers use Linux (examples include the lab computers in MBH 632, which run Fedora, and the thin clients, which connect to a Windows 7 OS but themselves use Linux). A few members of the College also elect to use Linux on their personal machines. It can be advantageous to run Linux because it is available for free, it generally does not take up much hard drive space, and it tends to foster a greater knowledge of how computers work.<br />
<br />
However, '''Linux is not officially supported by Middlebury College'''. This page is merely intended to be an overview of the best things to try in order to get Linux to work with Middlebury systems. Feel free to contact the Helpdesk for additional support, but please understand that we do not guarantee that Middlebury systems will work with Linux, and Helpdesk consultants may be unfamiliar with Linux or with your specific distribution and may not be able to help you.<br />
<br />
Lastly, because Linux is such a broad category, with many different distributions and numerous individual configurations, all contributions to this page are much appreciated.<br />
<br />
== Accessing the Middlebury Network ==<br />
<br />
=== Wired Internet ===<br />
<br />
You should be able to use an Ethernet cable to connect to the network without a problem. If you're having trouble and want to troubleshoot, here are a couple pieces of relevant information:<br />
*To find your IP address, go to the terminal and type in '''"ifconfig"''' (not "ipconfig" as on a Windows machine!). There should be a section for each connection. For a wired Ethernet connection, the section you want is probably '''eth0'''. There should be a line beginning with '''"inet addr:"''' and then your IP address. If there isn't, you aren't connected via Ethernet.<br />
*Releasing and renewing one's IP address can solve some connection issues. To do this on Linux, use the command '''"dhclient eth0"'''. You may have to run it as root ("sudo").<br />
<br />
<br><br />
<br />
=== Wireless Networks ===<br />
<br />
You should be able to connect to midd_secure without a problem. Here are the relevant settings:<br />
<br />
*The network name is '''midd_secure'''.<br />
*The method of security is '''WPA2 Enterprise'''.<br />
*The authentication protocol/EAP method is '''PEAP'''.<br />
*The inner authentication method is '''MSCHAPv2'''.<br />
*''Key Type'' and ''Phase2 Type'' should be left to their default values.<br />
*Do not require an authorization certificate.<br />
*Your "credentials" or "identity" or "username" will be your Middlebury username, and the next field should let you enter your password.<br />
*Leave all remaining fields blank or at their default values.<br />
<br />
If this does not work, one thing to try is leaving the password field blank, so that you are prompted for the password after a connection is established. If you still have no luck, try connecting to Midd-standard. You will need to contact the Helpdesk (802.377.2200 or helpdesk@middlebury.edu) for the password.<br />
<br />
General information about our wireless networks can be found [[Wireless | here]].<br />
<br />
=== Registration ===<br />
<br />
'''NOTE: This feature is currently disabled; you can connect to the network without registering. This info is outdated but is being preserved for informational purposes.'''<br />
<br />
<small>Registration with Campus Manager supports Linux by offering a small .sh script for download instead of the RSA.exe file run on Windows. This script must be downloaded and run, requiring that basic compile-related packages be installed (particularly libgcc), so ensure that the necessary packages are installed or available on the default system before trying to register.<br />
<br />
As a side note:&nbsp;you can try asking the helpdesk to manually register your machine if you have trouble with the CSA.sh file. Please try to figure out the .sh file first though and realize that your request may be placed near the bottom of the helpdesk's massive pile of requests or you may simply be directed back to the .sh script.</small><br />
<br />
=== Remote Access ===<br />
<br />
==== VPN ====<br />
<br />
There is no supported method for Linux users to access VPN. If you want to give a try anyway, you might find our [[VPN Setup Instructions]] for Windows and Mac helpful.<br />
<br />
==== Ubuntu Remote Desktop ====<br />
<br />
Ubuntu has a built in remote desktop client. The client uses VNC to more or less transmit a video of your computers screen to the remote machine. To enable, do the following:<br />
<br />
#System menu-&gt;Preferences-&gt;Remote Desktop<br />
#Check Allow other users to view your desktop<br />
#Check Allow other users to control your desktop<br />
#Not required, but highly recommended:&nbsp;check the Require the user to enter this password box and enter a secure password.<br />
#You can find your computer name and IP address in the yellow box that should appear under Sharing when you check the two boxes in step 2 and 3.<br />
#Connect using the VNC viewer of your choice (tightvnc is a good cross platform choice, vinagre works well from other linux boxes)<br />
<br />
Troubleshooting<br />
<br />
*Able to connect successfully but the screen doesn't appear to refresh?<br />
**You need to disable compiz: System-&gt;Preferences-&gt;Appearance-&gt;Visual Effects tab, then check None<br />
*Unable to connect?&nbsp;<br />
**Double check your computer's IP address. If you connect through a router (ie have a 192.168.x.x IP) you may not be able to connect without configuring your router<br />
**Try using your computer's name<br />
<br />
== Working With File Servers ==<br />
<br />
Note that Linux suffers from the same lack of compatability with our new DFS (read middfiles) system that Macs do, only worse. As of 9/4/09, Linux is almost entirely incompatible with DFS.&nbsp;The exception is a terminal based tool that allows only very basic functionality. There is a workaround, but is inelegant, time consuming, and requires the use of (potentially) large numbers of bookmarks to implement. Here we go:''<br>''<br />
<br />
A few terms:<br />
<br />
*''Username'' - This is your Midd username. It is the first part of your Midd email address (i.e. '''username'''''@middlebury.edu'')<br />
*''Distributed File System'' - Middfiles is an implementation of DFS. If you don't know what middfiles is and are still trying to find your tigercat or classes folder, try looking [https://mediawiki.middlebury.edu/wiki/LIS/DFS here] or [http://www.middlebury.edu/academics/lis/about/lis_do_you_know/2009/lis_lecturesevents_633792089828837871.htm here]. <br><br />
*<br />
<br />
=== Finding Middfiles Server Names ===<br />
<br />
The real reason why Linux is incompatible with&nbsp;DFS has to do with what what DFS is. DFS is essentially a set of symbolic links used to connect a bunch of different servers. Linux is incapable at the moment of recognize where these symbolic links point. This means you can connect to one level of middfiles, but as likely or not, when you try to open a new folder, DFS will try to send you on a link to a new server, which Linux can't follow. The solution therefore is to bypass middfiles entirely and connect to the underlying servers directly. The first step then, is to determine the names of the underlying servers:<br><br />
<br />
#Connect to middfiles using your username and password on a Windows System (see below)<br><br />
#Go to the parent of the folder you are trying to access - e.g. if I want to map my home folder (username sjudd) which is located at middfiles/home/S-Z/sjudd, I would instead navigate to middfiles/home/S-Z<br><br />
#Right click on the folder you want to be able to access in Linux and click on Properties<br><br />
#Click on the DFS tab<br><br />
#Under Path you should see a link in the form \\name\parent, where name is typically an animal (MOOSE, HOUND, ALPACA etc.) and parent is the name of the parent folder you opened in step 2. Record this path.<br><br />
#Translate:&nbsp;name is the name of the server you are trying to connect to. parent is the name of the share you want to connect to<br><br />
<br />
As a final note:&nbsp;It is likely these server names will change every once in a while. Just because the name of the server on which my home folder is stored happens to be MOOSE now doesn't mean it won't change to PARASTRATIOSPHECOMYIASTRATIOSPHECOMYIOIDES (ok well maybe not that name...) in the future. This is actually a feature of DFS:&nbsp;the overall structure of the filesystem remains stable even when the underlying server names change around. As a result, if you notice that you can't connect to a server that used to work, it may be because the server where the folder you are trying to access had a name change.<br><br />
<br />
=== Accessing a Windows box from Linux ===<br />
<br />
Neccessary for a number of tasks, including any that require access to exchange but can't be done on webmail (DFS permissions/distribution lists primarily), as well as advanced DFS tools (restore from backups, determining underlying server names).<br />
<br />
Your options for getting access to a windows system from Linux (in order of most to least preferable, although option 3 might be more practical than option 2. Then again this is linux, if you wanted practical you would not be using linux):<br />
<br />
#Connect to Coal (available to all middlebury users on campus, a remote access windows server) - use the command 'rdesktop coal.middlebury.edu' in a terminal. Enter your middlebury credentials to connect. If the command rdesktop doesn't work, you likely need to look up a way to install rdesktop for your particular distro (sudo apt-get install rdesktop for Ubuntu)<br><br />
#Connect using rdesktop or a VNC client to another windows box elsewhere on campus...<br />
#Cheat! Use a public lab computer, a friend's computer, dualboot windows, beg and plead from windows using friends <br><br />
#Consider paying for software like crossover.<br />
<br />
=== Connecting to File Servers ===<br />
<br />
#In the panel: ''Places'' -&gt; ''Connect to Server...''<br><br />
#For ''Service Type'' select '''Windows Share'''<br><br />
#For ''Server'' enter: the name you looked up in windows<br><br />
#For ''Share ''enter: the name of the parent folder you navigated to windows<br />
#For ''Folder'' enter:&nbsp;the name of the folder you want to access (note that this isn't actually neccessary, if you want to access multiple folders on a single share or even if you don't feel like filling it in, you can leave this blank. Only a Server and a Share are strictly neccessary).<br />
#For ''User Name'' enter:&nbsp;your middlebury username<br><br />
#For ''Domain Name'' enter:&nbsp;MIDD<br />
#Check Add bookmark if you plan on connecting to this folder repeatedly and name it whatever you would like (best to mention the folder name and the server it is on, but if you want to be a rebel go ahead, it doesn't matter). Note this assumes you are using Nautilus and Ubuntu, may be different for other file managers/distros.<br />
<br />
Troubleshooting:<br />
<br />
*Ensure you are connected to the network using an ethernet cable or via midd_secure<br />
*Spell the server and share names correctly<br />
*Avoid using any kind of smb:// or / or \ in the server or share name. As long as you select Windows Share for the service type, linux will do all this for you<br />
*Double check that the domain is MIDD, your username is correct, and there isn't a chance your password will have expired (generally once every 6 months, when in doubt check by going to go.middlebury.edu/activate)<br />
*Google!<br />
<br />
=== Disconnecting to File Servers ===<br />
<br />
If you saved your server as a bookmark: (again for Nautilus and Ubuntu)<br />
<br />
#Open Nautilus<br />
#Open the Bookmarks menu and select Edit Bookmarks...<br />
#Select the bookmark for the server folder you want to delete and click Remove<br />
#To disconnect the server for your current session, see below<br />
<br />
To disconnect from a server for the current session:<br />
<br />
#Right click on the server folder on your desktop&nbsp;(it will appear when you first connect) and select Unmount Volume<br />
#Open Nautilus and click the disconnect symbol next to the server folder name that appears under Places:<br><br />
<br />
== Applications ==<br />
<br />
==== Web browsing ====<br />
<br />
Mozilla Firefox 3 is the default web browser on Ubuntu.<br />
<br />
==== OpenOffice.org ====<br />
<br />
Stable and full-featured. In many places, OpenOffice is used as a zero-cost alternative to Microsoft Office.<br />
<br />
When setting up anyone with Ubuntu, '''strongly consider setting document file format defaults'''. By default, OpenOffice saves documents as .odt, .ods, OpenDocument format. It's a good format but MS Office doesn't support it. In OpenOffice under Tools -&gt; Options, under the Save/Load category, you can set OOo to automatically save documents in the Microsoft format.<br />
<br />
==== Email client ====<br />
<br />
The default email client that comes with Ubuntu is '''Evolution'''. '''Thunderbird''' is a better-known alternative that you may want to consider. Both are good, sturdy email clients and both can connect via IMAP to Midd servers.<br />
<br />
Evolution has native support for connecting to MS Exchange servers versions 2000 and 2003 but no native support for connecting to 2007. And yes, we did upgrade to MS Exchange Server 2007. One possible solution to keep an eye on is the evolution-mapi plugin. This will kind of allow you to connect using OWA&nbsp;(mail.middlebury.edu)&nbsp;if you use the IP&nbsp;address (why that would matter, I don't know, but it does).&nbsp;It has a tendency to crash when you try to open calendars&nbsp;(which don't work), it doesn't really allow you access to the global address book, notes and tasks etc. appear to be out, and mail is kind of sketchy. Hopefully evolution or the MAPI plugin will be updated in the near future.<br />
<br />
If you need to use exchange, use outlook and windows. See above for suggestions on ways of doing so.<br />
<br />
===== MAPI and Evolution =====<br />
<br />
Configuring the MAPI plugin for Evolution (as of 9/4/09):&nbsp;(remember this is broken, completely broken, but it at least allows you to authenticate, which is more than you can do with the exchange plugin...):<br />
<br />
#In Identity - enter required info, ensure your email address is correct nothing else particularly matters<br />
#In Receiving Email - Sever type is Exchange&nbsp;Mapi, Server is the IP address of panther.middlebury.edu, username is your middlebury username, domain name is MIDD. Enter this info, then click authenticate, enter your middlebury password when prompted.&nbsp;After authenticating you can continue.<br />
#In Receiving Options - Most of this doesn't matter ad.middlebury.edu and puma.middlebury.edu are possibilities for the GAL/active directory, under options make sure to check 'Automatically synchronize account locally'<br />
#In Account Management - enter whatever you like<br />
#In Timezone - same as 4<br />
<br />
Congrats, you now have a broken exchange client! Careful with the calendar though, if you open it too quickly after opening the MAPI exchange account for the first time the program can crash. If you force quit it, it will probably refuse to start until you delete its config file (no reinstalling won't help).<br />
<br />
Since you are using panther.middlebury.edu and ad.middlebury.edu or puma.middlebury.edu, this won't work at all if you go off campus unless you VPN. Of course since it doesn't really work to begin with you might not notice...<br />
<br />
==== For older computers ====<br />
<br />
For older computers, Linux has a host of light-weight programs available as alternatives to the more popular ones. Consider:<br />
<br />
*Epiphany Browser, instead of Firefox<br />
*AbiWord and Gnumeric, lightweight word processor and spreadsheet programs that can replace some of OpenOffice's functionality<br />
<br />
If the system has 128MB RAM or less, consider the alternative distribution Xubuntu. Xubuntu is great for older/slower systems and comes with many such programs pre-installed.<br />
<br />
==== Wine ====<br />
<br />
If you're adventurous, you can get some Windows programs to work great under Linux using Wine Windows Emulator. More details pending...<br />
<br />
== Getting Help ==<br />
<br />
Greatest thing about Ubuntu is that it has a huge support/fan base and chances are whatever you are stuck trying to figure out, someone has a solution out there. Google and conquer.<br />
<br />
There are also a few linux users at the helpdesk and elsewhere on campus. If you have a question or have found a solution to a problem mentioned in this wiki or elsewhere, feel free to share it (at least with me ~Sam).<br />
<br />
Unfortunately, Ubuntu is not an officially supported Operating System by the Helpdesk. The level of support that you will receive from the helpdesk will be limited. However, if you are stumped by an issue, you should not hesitate to place a call (email might be somewhat better, you are likely to get the "Ubuntu is not supported" line either way though) or preferably stop by the Walkin section of the Helpdesk for assistance. The knowledge pool of the consultants is pretty impressive and a solution or answer to your problem is likely to be found.<br />
<br />
[[Category:Linux]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Linux&diff=30931Linux2014-09-18T14:26:44Z<p>Alexa Gospodinoff: </p>
<hr />
<div>'''Note: much of this information is very out of date, being last updated in 2009.'''<br />
<br />
Linux is a free, open-source operating system. Some College computers use Linux (examples include the lab computers in MBH 632, which run Fedora, and the thin clients, which connect to a Windows 7 OS but themselves use Linux). A few members of the College also elect to use Linux on their personal machines. It can be advantageous to run Linux because it is available for free, it generally does not take up much hard drive space, and it tends to foster a greater knowledge of how computers work.<br />
<br />
However, '''Linux is not officially supported by Middlebury College'''. This page is merely intended to be an overview of the best things to try in order to get Linux to work with Middlebury systems. Feel free to contact the Helpdesk for additional support, but please understand that we do not guarantee that Middlebury systems will work with Linux, and Helpdesk consultants may be unfamiliar with Linux or with your specific distribution and may not be able to help you.<br />
<br />
Lastly, because Linux is such a broad category, with many different distributions and numerous individual configurations, all contributions to this page are much appreciated.<br />
<br />
== Accessing the Middlebury Network ==<br />
<br />
=== Wired Internet ===<br />
<br />
You should be able to use an Ethernet cable to connect to the network without a problem. If you're having trouble and want to troubleshoot, here are a couple pieces of relevant information:<br />
*To find your IP address, go to the terminal and type in '''"ifconfig"''' (not "ipconfig" as on a Windows machine!). There should be a section for each connection. For a wired Ethernet connection, the section you want is probably '''eth0'''. There should be a line beginning with '''"inet addr:"''' and then your IP address. If there isn't, you aren't connected via Ethernet.<br />
*Releasing and renewing one's IP address can solve some connection issues. To do this on Linux, use the command '''"dhclient eth0"'''. You may have to run it as root ("sudo").<br />
<br />
<br><br />
<br />
=== Wireless Networks ===<br />
<br />
You should be able to connect to midd_secure without a problem. Here are the relevant settings:<br />
<br />
*The network name is '''midd_secure'''.<br />
*The method of security is '''WPA2 Enterprise'''.<br />
*The authentication protocol/EAP method is '''PEAP'''.<br />
*The inner authentication method is '''MSCHAPv2'''.<br />
*''Key Type'' and ''Phase2 Type'' should be left to their default values.<br />
*Do not require an authorization certificate.<br />
*Your "credentials" or "identity" or "username" will be your Middlebury username, and the next field should let you enter your password.<br />
*Leave all remaining fields blank or at their default values.<br />
<br />
If this does not work, one thing to try is leaving the password field blank, so that you are prompted for the password after a connection is established. If you still have no luck, try connecting to Midd-standard. You will need to contact the Helpdesk (802.377.2200 or helpdesk@middlebury.edu) for the password.<br />
<br />
General information about our wireless networks can be found [[Wireless | here]].<br />
<br />
=== Registration ===<br />
<br />
'''NOTE: This feature is currently disabled; you can connect to the network without registering. This info is outdated but is being preserved for informational purposes.'''<br />
<br />
<small>Registration with Campus Manager supports Linux by offering a small .sh script for download instead of the RSA.exe file run on Windows. This script must be downloaded and run, requiring that basic compile-related packages be installed (particularly libgcc), so ensure that the necessary packages are installed or available on the default system before trying to register.<br />
<br />
As a side note:&nbsp;you can try asking the helpdesk to manually register your machine if you have trouble with the CSA.sh file. Please try to figure out the .sh file first though and realize that your request may be placed near the bottom of the helpdesk's massive pile of requests or you may simply be directed back to the .sh script.</small><br />
<br />
=== Remote Access ===<br />
<br />
==== VPN ====<br />
<br />
There is no supported method for Linux users to access VPN. If you want to make your best go at it, you can reference our [[VPN Setup Instructions]] for Windows and Mac. <br />
<br />
==== Ubuntu Remote Desktop ====<br />
<br />
Ubuntu has a built in remote desktop client. The client uses VNC to more or less transmit a video of your computers screen to the remote machine. To enable, do the following:<br />
<br />
#System menu-&gt;Preferences-&gt;Remote Desktop<br />
#Check Allow other users to view your desktop<br />
#Check Allow other users to control your desktop<br />
#Not required, but highly recommended:&nbsp;check the Require the user to enter this password box and enter a secure password.<br />
#You can find your computer name and IP address in the yellow box that should appear under Sharing when you check the two boxes in step 2 and 3.<br />
#Connect using the VNC viewer of your choice (tightvnc is a good cross platform choice, vinagre works well from other linux boxes)<br />
<br />
Troubleshooting<br />
<br />
*Able to connect successfully but the screen doesn't appear to refresh?<br />
**You need to disable compiz: System-&gt;Preferences-&gt;Appearance-&gt;Visual Effects tab, then check None<br />
*Unable to connect?&nbsp;<br />
**Double check your computer's IP address. If you connect through a router (ie have a 192.168.x.x IP) you may not be able to connect without configuring your router<br />
**Try using your computer's name<br />
<br />
== Working With File Servers ==<br />
<br />
Note that Linux suffers from the same lack of compatability with our new DFS (read middfiles) system that Macs do, only worse. As of 9/4/09, Linux is almost entirely incompatible with DFS.&nbsp;The exception is a terminal based tool that allows only very basic functionality. There is a workaround, but is inelegant, time consuming, and requires the use of (potentially) large numbers of bookmarks to implement. Here we go:''<br>''<br />
<br />
A few terms:<br />
<br />
*''Username'' - This is your Midd username. It is the first part of your Midd email address (i.e. '''username'''''@middlebury.edu'')<br />
*''Distributed File System'' - Middfiles is an implementation of DFS. If you don't know what middfiles is and are still trying to find your tigercat or classes folder, try looking [https://mediawiki.middlebury.edu/wiki/LIS/DFS here] or [http://www.middlebury.edu/academics/lis/about/lis_do_you_know/2009/lis_lecturesevents_633792089828837871.htm here]. <br><br />
*<br />
<br />
=== Finding Middfiles Server Names ===<br />
<br />
The real reason why Linux is incompatible with&nbsp;DFS has to do with what what DFS is. DFS is essentially a set of symbolic links used to connect a bunch of different servers. Linux is incapable at the moment of recognize where these symbolic links point. This means you can connect to one level of middfiles, but as likely or not, when you try to open a new folder, DFS will try to send you on a link to a new server, which Linux can't follow. The solution therefore is to bypass middfiles entirely and connect to the underlying servers directly. The first step then, is to determine the names of the underlying servers:<br><br />
<br />
#Connect to middfiles using your username and password on a Windows System (see below)<br><br />
#Go to the parent of the folder you are trying to access - e.g. if I want to map my home folder (username sjudd) which is located at middfiles/home/S-Z/sjudd, I would instead navigate to middfiles/home/S-Z<br><br />
#Right click on the folder you want to be able to access in Linux and click on Properties<br><br />
#Click on the DFS tab<br><br />
#Under Path you should see a link in the form \\name\parent, where name is typically an animal (MOOSE, HOUND, ALPACA etc.) and parent is the name of the parent folder you opened in step 2. Record this path.<br><br />
#Translate:&nbsp;name is the name of the server you are trying to connect to. parent is the name of the share you want to connect to<br><br />
<br />
As a final note:&nbsp;It is likely these server names will change every once in a while. Just because the name of the server on which my home folder is stored happens to be MOOSE now doesn't mean it won't change to PARASTRATIOSPHECOMYIASTRATIOSPHECOMYIOIDES (ok well maybe not that name...) in the future. This is actually a feature of DFS:&nbsp;the overall structure of the filesystem remains stable even when the underlying server names change around. As a result, if you notice that you can't connect to a server that used to work, it may be because the server where the folder you are trying to access had a name change.<br><br />
<br />
=== Accessing a Windows box from Linux ===<br />
<br />
Neccessary for a number of tasks, including any that require access to exchange but can't be done on webmail (DFS permissions/distribution lists primarily), as well as advanced DFS tools (restore from backups, determining underlying server names).<br />
<br />
Your options for getting access to a windows system from Linux (in order of most to least preferable, although option 3 might be more practical than option 2. Then again this is linux, if you wanted practical you would not be using linux):<br />
<br />
#Connect to Coal (available to all middlebury users on campus, a remote access windows server) - use the command 'rdesktop coal.middlebury.edu' in a terminal. Enter your middlebury credentials to connect. If the command rdesktop doesn't work, you likely need to look up a way to install rdesktop for your particular distro (sudo apt-get install rdesktop for Ubuntu)<br><br />
#Connect using rdesktop or a VNC client to another windows box elsewhere on campus...<br />
#Cheat! Use a public lab computer, a friend's computer, dualboot windows, beg and plead from windows using friends <br><br />
#Consider paying for software like crossover.<br />
<br />
=== Connecting to File Servers ===<br />
<br />
#In the panel: ''Places'' -&gt; ''Connect to Server...''<br><br />
#For ''Service Type'' select '''Windows Share'''<br><br />
#For ''Server'' enter: the name you looked up in windows<br><br />
#For ''Share ''enter: the name of the parent folder you navigated to windows<br />
#For ''Folder'' enter:&nbsp;the name of the folder you want to access (note that this isn't actually neccessary, if you want to access multiple folders on a single share or even if you don't feel like filling it in, you can leave this blank. Only a Server and a Share are strictly neccessary).<br />
#For ''User Name'' enter:&nbsp;your middlebury username<br><br />
#For ''Domain Name'' enter:&nbsp;MIDD<br />
#Check Add bookmark if you plan on connecting to this folder repeatedly and name it whatever you would like (best to mention the folder name and the server it is on, but if you want to be a rebel go ahead, it doesn't matter). Note this assumes you are using Nautilus and Ubuntu, may be different for other file managers/distros.<br />
<br />
Troubleshooting:<br />
<br />
*Ensure you are connected to the network using an ethernet cable or via midd_secure<br />
*Spell the server and share names correctly<br />
*Avoid using any kind of smb:// or / or \ in the server or share name. As long as you select Windows Share for the service type, linux will do all this for you<br />
*Double check that the domain is MIDD, your username is correct, and there isn't a chance your password will have expired (generally once every 6 months, when in doubt check by going to go.middlebury.edu/activate)<br />
*Google!<br />
<br />
=== Disconnecting to File Servers ===<br />
<br />
If you saved your server as a bookmark: (again for Nautilus and Ubuntu)<br />
<br />
#Open Nautilus<br />
#Open the Bookmarks menu and select Edit Bookmarks...<br />
#Select the bookmark for the server folder you want to delete and click Remove<br />
#To disconnect the server for your current session, see below<br />
<br />
To disconnect from a server for the current session:<br />
<br />
#Right click on the server folder on your desktop&nbsp;(it will appear when you first connect) and select Unmount Volume<br />
#Open Nautilus and click the disconnect symbol next to the server folder name that appears under Places:<br><br />
<br />
== Applications ==<br />
<br />
==== Web browsing ====<br />
<br />
Mozilla Firefox 3 is the default web browser on Ubuntu.<br />
<br />
==== OpenOffice.org ====<br />
<br />
Stable and full-featured. In many places, OpenOffice is used as a zero-cost alternative to Microsoft Office.<br />
<br />
When setting up anyone with Ubuntu, '''strongly consider setting document file format defaults'''. By default, OpenOffice saves documents as .odt, .ods, OpenDocument format. It's a good format but MS Office doesn't support it. In OpenOffice under Tools -&gt; Options, under the Save/Load category, you can set OOo to automatically save documents in the Microsoft format.<br />
<br />
==== Email client ====<br />
<br />
The default email client that comes with Ubuntu is '''Evolution'''. '''Thunderbird''' is a better-known alternative that you may want to consider. Both are good, sturdy email clients and both can connect via IMAP to Midd servers.<br />
<br />
Evolution has native support for connecting to MS Exchange servers versions 2000 and 2003 but no native support for connecting to 2007. And yes, we did upgrade to MS Exchange Server 2007. One possible solution to keep an eye on is the evolution-mapi plugin. This will kind of allow you to connect using OWA&nbsp;(mail.middlebury.edu)&nbsp;if you use the IP&nbsp;address (why that would matter, I don't know, but it does).&nbsp;It has a tendency to crash when you try to open calendars&nbsp;(which don't work), it doesn't really allow you access to the global address book, notes and tasks etc. appear to be out, and mail is kind of sketchy. Hopefully evolution or the MAPI plugin will be updated in the near future.<br />
<br />
If you need to use exchange, use outlook and windows. See above for suggestions on ways of doing so.<br />
<br />
===== MAPI and Evolution =====<br />
<br />
Configuring the MAPI plugin for Evolution (as of 9/4/09):&nbsp;(remember this is broken, completely broken, but it at least allows you to authenticate, which is more than you can do with the exchange plugin...):<br />
<br />
#In Identity - enter required info, ensure your email address is correct nothing else particularly matters<br />
#In Receiving Email - Sever type is Exchange&nbsp;Mapi, Server is the IP address of panther.middlebury.edu, username is your middlebury username, domain name is MIDD. Enter this info, then click authenticate, enter your middlebury password when prompted.&nbsp;After authenticating you can continue.<br />
#In Receiving Options - Most of this doesn't matter ad.middlebury.edu and puma.middlebury.edu are possibilities for the GAL/active directory, under options make sure to check 'Automatically synchronize account locally'<br />
#In Account Management - enter whatever you like<br />
#In Timezone - same as 4<br />
<br />
Congrats, you now have a broken exchange client! Careful with the calendar though, if you open it too quickly after opening the MAPI exchange account for the first time the program can crash. If you force quit it, it will probably refuse to start until you delete its config file (no reinstalling won't help).<br />
<br />
Since you are using panther.middlebury.edu and ad.middlebury.edu or puma.middlebury.edu, this won't work at all if you go off campus unless you VPN. Of course since it doesn't really work to begin with you might not notice...<br />
<br />
==== For older computers ====<br />
<br />
For older computers, Linux has a host of light-weight programs available as alternatives to the more popular ones. Consider:<br />
<br />
*Epiphany Browser, instead of Firefox<br />
*AbiWord and Gnumeric, lightweight word processor and spreadsheet programs that can replace some of OpenOffice's functionality<br />
<br />
If the system has 128MB RAM or less, consider the alternative distribution Xubuntu. Xubuntu is great for older/slower systems and comes with many such programs pre-installed.<br />
<br />
==== Wine ====<br />
<br />
If you're adventurous, you can get some Windows programs to work great under Linux using Wine Windows Emulator. More details pending...<br />
<br />
== Getting Help ==<br />
<br />
Greatest thing about Ubuntu is that it has a huge support/fan base and chances are whatever you are stuck trying to figure out, someone has a solution out there. Google and conquer.<br />
<br />
There are also a few linux users at the helpdesk and elsewhere on campus. If you have a question or have found a solution to a problem mentioned in this wiki or elsewhere, feel free to share it (at least with me ~Sam).<br />
<br />
Unfortunately, Ubuntu is not an officially supported Operating System by the Helpdesk. The level of support that you will receive from the helpdesk will be limited. However, if you are stumped by an issue, you should not hesitate to place a call (email might be somewhat better, you are likely to get the "Ubuntu is not supported" line either way though) or preferably stop by the Walkin section of the Helpdesk for assistance. The knowledge pool of the consultants is pretty impressive and a solution or answer to your problem is likely to be found.<br />
<br />
[[Category:Linux]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=WebMail&diff=30797WebMail2014-08-14T22:06:54Z<p>Alexa Gospodinoff: </p>
<hr />
<div>== Webmail Quick Reference (go/webmailqr) ==<br />
<br />
You can access your electronic mail using '''WebMail''', also called "'''Outlook Web Access (OWA)'''", from any networked computer on or off the Middlebury College campus, using any standard web browser.<br />
<br />
==== Webmail: "Light" versus "Full" version ====<br />
<br />
Webmail looks slightly different depending on whether or not you are using the "Full" version or the "Light" version. We will make note of any differences, but here's the difference in a nutshell:<br />
<br />
*The Webmail "Full" version is a little more full-featured and allows things like dragging messages. This is available in Internet Explorer, Firefox, and Chrome. <br />
*If you're using Safari, or you're on a phone or tablet, you may have to use the "Light" version. The "Light" version lacks some features. For example, you can't view Public Folders or create Distribution lists in Webmail on these browsers.<br />
<br />
More information on the differences is available at this page: [[Outlook Premium vs Light]]<br />
<br />
==== Enable Pop-ups if using Internet Explorer ====<br />
<br />
If you are accessing Webmail using Internet Explorer, you will need to enable pop-ups first in order for Webmail to work correctly. Here's how:<br />
<br />
#Launch Internet Explorer.<br />
#From the '''Tools '''menu point to '''Pop-up Blocker '''and select '''Pop-up Blocker Settings '''from the submenu.<br />
#In the '''Address of Web site to allow''' field, type '''mail.middlebury.edu'''.<br />
#Click [[Image:Add button.PNG]].<br />
#Click [[Image:Close button.PNG]].<br />
<br />
==== Log Into And Out Of WebMail ====<br />
<br />
#Click '''WebMail''' at the bottom of almost any Middlebury College web page. The '''WebMail '''login page opens.<br />
#In the '''Enter your E-mail Address''' field, type your Middlebury College username.<br />
#Click [[Image:Continue button.PNG]]. The page changes to request your password.<br />
#Click to bullet the radio button which reflects the location of the computer you are using<br />
#*'''This is a Public or Shared Computer '''should be bulleted when you are using a computer in an academic lab or other shared computer. '''Note: '''With this setting you are disconnected from the mail server after 10 minutes of inactivity to provide security to your mail account. Be aware that you are not interacting with the mail server while you are composing a message. '''You should save your messages often during composition to maintain your connection to the mail server.'''<br />
#*'''This is a Private Computer''' should only be bulleted when you are using a computer in a private office or dorm room and will not be leaving the computer unattended. This option allows you to leave your WebMail session inactive for a longer time period.<br />
#In the '''Password '''field enter your password.<br />
#Click '''Logon to Webmail'''. You will be logged into WebMail with your '''Inbox '''displayed.<br />
<br />
'''CRITICAL: Click “Log Off” to end your WebMail session.'''<br />
<br />
==== A Brief Guide To WebMail Use ====<br />
<br />
*Note that WebMail has built-in documentation. You can access it by clicking on the [[Image:Webmail Help icon.PNG]]'''Help icon''' located in the top right corner of any WebMail window.<br />
*Use the '''search bar''' to search your Contacts file or search for e-mail messages.<br />
*Click '''Options''' (located in the top right corner of the WebMail window) to see the expanded capabilities available to you.<br />
*Click '''Log Off''' to end your WebMail session.<br />
<br />
In Internet Explorer, there are 2 extra main parts of the screen:<br />
<br />
*Click the '''reading pane button''' to show/hide the reading pane or select its location.<br />
*Click the '''display toggle button''' to toggle between single-line and multiple-line displays of your messages. Note that you need to toggle this to single-line in order to see the size of a message in addition to other details.<br />
<br />
==== Using the Navigation Bar ====<br />
<br />
On a Windows computer, use the buttons on the navigation bar on the left to switch between views:<br />
<br />
*The '''drag bar''' [[Image:Webmail drag bar.PNG]] reduces and expands the navigation buttons.<br />
*The [[Image:Mail button.PNG]] '''Mail icon''' opens your '''Inbox''' and allows you to navigate between folders using a list in the left pane.<br />
*The [[Image:Calendar button.PNG]] '''Calendar icon''' opens your '''Calendar'''.<br />
*The [[Image:Contacts button.PNG]] button opens your '''Contacts''' folder.<br />
*(''Internet Explorer only'') The '''Tasks button''' opens your '''Tasks''' schedule.<br />
*(''Internet Explorer only'') The [[Image:Folder List 2 button.PNG]] '''Public Folders button '''opens the '''Rules''' dialog box.<br />
<br />
Unfortunately it is not possible to access your '''Tasks''' or '''Public Folders''' with Firefox and Safari or when using the “Light” version of WebMail. These features are only available on the Microsoft products Internet Explorer or Outlook.<br />
<br />
==== Accessing and Managing Folders ====<br />
<br />
*By default, the navigation bar on the left displays the following folders: “Deleted Items”, “Drafts”, “Inbox”, “Junk E-mail” and “Sent Items”.<br />
*If you want to access folders and subfolders other than these, click on '''Click to view all folders'''. Then select the folder you’d like to open and click the '''green next arrow'''. When you open a folder using this procedure, WebMail will add this folder to an easily accessible list on the left side.<br />
*If you’d like to create, rename, move or delete a folder, click '''Manage Folders''' on the left.<br />
<br />
==== Reading Messages ====<br />
<br />
*Unread messages appear in the '''Inbox '''in bold print. Double-click a message to open it.<br />
*Use the arrows ([[Image:Webmail Arrows.PNG]]) on the bottom-right to access other pages of messages.<br />
*Click the '''Refresh button''' (Check for new messages) to refresh your '''Inbox''' and display new messages.<br />
*(''Internet Explorer only'') When new messages arrive, a yellow “'''New Mail'''” indicator will appear near the Help [[Image:Webmail Help icon.PNG]] button.<br />
<br />
==== Sending Messages ====<br />
<br />
There are several ways to send messages in WebMail:<br />
<br />
*Click '''New Message''' while in a Mail folder.<br />
*Click '''Reply''' while in a Mail folder.<br />
*Click the '''drop-down arrow''' next to '''New''' when in your Calendar or Contacts and select '''Message''' from the drop-down list.<br />
*With a selected or opened message, click '''Reply''' to reply to the selected message.<br />
*With a selected or opened message, click '''Reply to All''' to reply to everyone who received the selected message.<br />
*With a selected or opened message, click '''Forward''' to forward the opened message to one or more people.<br />
<br />
When composing a message:<br />
<br />
*You can look-up addresses in your contacts file or in the global address book by using the '''To''', '''CC''', or '''BCC''' buttons.<br />
*You can save it as a draft by clicking '''Save'''. We recommend that you save your drafts often if you’re composing a long message, or if you need to do some other task outside of WebMail.<br />
<br />
==== Adding Attachments ====<br />
<br />
#In a new mail message click on the [[Image:Webmail Attach icon.PNG]] '''Attach button'''. The '''Attach Files '''dialog box open.<br />
#Click [[Image:Browse button.PNG]]. The '''Choose File '''dialog box opens.<br />
#Navigate to the desired file and select it, then click [[Image:Open button.PNG]]. The path to the file appears in the field next to [[Image:Browse button.PNG]].<br />
#Click '''Attach'''.<br />
#If you’d like to attach more files, follow the same steps.<br />
#When done adding attachments, click '''Done'''. The name of each attachment will appear above the message editing area.<br />
<br />
*Note that clicking '''Remove''' removes an attachment.<br />
<br />
==== Opening Attachments ====<br />
<br />
A mail message with an attachment shows the [[Image:Webmail Attach icon.PNG]] '''Attach icon''' next to it in the message list window. The '''attachment name''' is shown above the text of an open message. Open the attachment in one of the following ways:<br />
<br />
*Click the filename link to either save the document to disk or open it with the application that created it (in this case Microsoft Word).<br />
*Click the '''Open as Web Page''' link to open it in a browser window.<br />
<br />
==== Managing Messages ====<br />
<br />
''For Internet Explorer:''<br />
<br />
*Click '''MANAGING-MESSAGES-ICON''' and then select '''Move to Folder''' from the drop-down list to move the selected message to another folder, or create a new folder.<br />
*Click the [[Image:Webmail X Delete icon.PNG]] to move the selected message to the '''Deleted Items '''folder.<br />
*Right-click '''Deleted Items''' in the folder list and select '''Empty Deleted Items''' from the drop-down list to permanently delete its contents.<br />
<br />
''For Firefox, Safari, and other browsers:''<br />
<br />
*To “select” a message for moving or deleting, click on the rectangular box of that message: [[Image:]]<br />
*After selecting a message to take an action on, click '''Move''' to move the selected message to another folder (you will be given a list of folders to choose from). Note that this “move” button is also available when you’re reading a message.<br />
*Click the '''X button''' to move the selected message to the '''Deleted Items '''folder. This button is also available when you are reading a message.<br />
*Deleted items stay in the “trash” for a few weeks by default. To permanently delete all items that are currently in the trash, click '''Deleted Items''' in the folder list on the left and click on the '''trash can button''' from the menu bar.<br />
<br />
'''To display more messages in each folder''':<br />
<br />
#Click on '''Options''' (top right corner of the window).<br />
#In the '''Messaging''' options section find "Number of items to display per page" and select the number desired (5-100)<br />
#Click on '''Save and Close'''.<br />
<br />
==== Recovering Deleted Messages ====<br />
<br />
#Right-click on your '''Deleted Items''' folder in the left-hand navigation pane, then choose '''Recover Deleted Items'''.<br />
#Select all messages you would like to recover. You may use standard bulk selection methods using the Shift or CTRL keys.<br />
#Click the '''Recover Selected Items''' icon located above the message list.<br />
#Select the folder where the recovered messages should be placed.<br />
#Click '''Recover'''. The messages should now be restored to the desired folder.<br />
<br />
==== Using the Calendar ====<br />
<br />
''For Internet Explorer:''<br />
<br />
*Click on the [[Image:Calendar button.PNG]]'''Calendar icon '''to open your Calendar.<br />
*To create a new calendar entry do one of the following:<br />
**Double-click a blank area in the time grid.<br />
**Click '''New''' while viewing your calendar.<br />
**Click the '''drop-down arrow''' next to '''New''' and select '''Appointment''' or '''Meeting Request''' from the drop-down list.<br />
*Use the '''Today''', '''Day''', '''Work Week''', '''Week''', and '''Month''' buttons to change the calendar display.<br />
*Select a calendar entry and then click [[Image:Webmail X Delete icon.PNG]] to delete the entry.<br />
<br />
''For Firefox, Safari, and other browsers:''<br />
<br />
*Click the [[Image:Calendar button.PNG]]'''Calendar icon''' to open your '''Calendar'''.<br />
*To create a new calendar entry click on '''New Appointment''' or '''New Meeting Request'''<br />
*Unfortunately, in the Webmail "Light" version of the calendar, you can only view one day at a time. By default, the current day’s calendar entries are displayed. Use the mini-calendar on the left to select different days.<br />
*Click on the title of a calendar entry and then click the [[Image:Webmail X Delete icon.PNG]] to delete the entry.<br />
<br />
==== Using Your Contacts List ====<br />
<br />
''For Internet Explorer:''<br />
<br />
*Click on the '''Contacts Toggle button''' to toggle between single-line and multiple-line displays of your Contact entries.<br />
*Click the '''All''', '''People''', or '''Distribution Lists''' radio button to narrow the category of items to view.<br />
<br />
To create a new contact listing do one of the following:<br />
<br />
*Click '''New''' while viewing your Contacts list.<br />
*Click the '''drop-down arrow''' next to '''New''' and select '''Contact''' from the drop-down list.<br />
*To modify a contact select it then click '''Edit'''.<br />
<br />
See below for directions on creating and editing '''distribution lists''' (Internet Explorer only).<br />
<br />
''For Firefox, Safari, and other browsers:''<br />
<br />
*The [[Image:Contacts button.PNG]] button opens your '''Contacts''' folder.<br />
*To create a new contact listing, go into the Contacts folder and then click '''New Contact'''.<br />
*To modify a contact, open it (by double-clicking it) and then click '''Edit'''.<br />
*Click on the title of a contact and then click [[Image:Webmail X Delete icon.PNG]] to delete the entry.<br />
<br />
<br><br />
<br />
== Managing Distribution Lists in Webmail ==<br />
<br />
You must be logged into the account that owns a distribution list (your personal account, a departmental account, or organizational account) to manage the list using WebMail. Personal distribution lists are stored in the Contacts file.<br />
<br />
You can only manage distribution lists using Webmail in Internet Explorer (on a PC). In Safari or Firefox these steps will not work.<br />
<br />
==== Creating a New Distribution List ====<br />
<br />
#Log into Webmail using the username / password which will own the distribution list.<br />
#Click '''New''' and then select '''Distribution List '''from the drop-down list. The '''Untitled Distribution List '''page opens.<br />
#In the '''List Name '''field type a name for the distribution list.<br />
#Click '''Members...'''. The '''Address Book '''page opens.<br />
#In the left pane, select the address book desired.<br />
#*Click '''Global Address List''' to use the Middlebury College address book.<br />
#*Click [[Image:Contacts button.PNG]] to use your personal Contacts list.<br />
#In the search field to the right type part of the name of the person to add to the list and then click on the '''magnifying glass'''.<br />
#Add the entry desired to the distribution list using one of the following methods:<br />
#*Double-click the correct entry.<br />
#*Select the correct entry and then click '''Members -&gt;'''. <br>The entry is added to the '''Member selections '''list.<br />
#Repeat steps 5, 6, and 7 for each member to be added (switching from Global Address List to Contacts as necessary).<br />
#When the list is complete click '''OK '''. The addresses will appear in the '''Members''' field.<br />
#Click '''Add to List'''. The added members appear in the larger field below.<br>[[Image:Webmail List Manager Dialogue.PNG|500px|Webmail List Manager Dialogue.PNG]]<br />
#Click '''Save and Close''' to complete the list and save it to the '''Contacts''' list.<br />
<br />
==== Editing a Distribution List ====<br />
<br />
#Log into the account that owns the distribution list.<br />
#Click '''Contacts''' in the pane on the left. The pane changes from '''Mail '''to '''Contacts'''.<br />
#Click the '''Distribution Lists '''radio button to see only the distribution lists in your Contacts file.<br />
#Double-click the distribution list you want to edit to open it.<br />
#To delete a distribution list member do the following:<br />
##Select the member from the list.<br />
##Click '''Remove from List'''.<br />
#To add a distribution list member do the following:<br />
<br />
#Click '''Members'''. The '''Address Book '''page opens.<br />
#In the left pane, select the address book desired.<br />
<br />
*<br />
**<br />
***Click '''Global Address List''' to use the Middlebury College address book.<br />
***Click '''Contacts''' to use your personal Contacts list.<br />
***#In the search field to the right type part of the name of the person to add to the list and then click on the '''magnifying glass icon''' [[Image:]] (INSERT THIS).<br />
***#Add the entry desired to the distribution list using one of the following methods:<br />
<br />
#<br />
#*Double-click the correct entry.<br />
#*Select the correct entry and then click '''Members -&gt;'''.<br />
<br />
The entry is added to the '''Member selections '''list.<br />
<br />
*<br />
**<br />
***<br />
***#Repeat steps b, c and d above for each member you want to add.<br />
***#Click '''OK'''. The addresses will appear in the '''Members '''field.<br />
***#Click '''Add to List'''.<br />
***#Click '''Save and Close''' to complete the list and save it to the '''Contacts''' list.<br />
<br />
==== Deleting a Distribution List ====<br />
<br />
#While logged into the account that owns the distribution list, click '''Contacts''' in the pane on the left. The pane changes from '''Mail '''to '''Contacts'''.<br />
#Click the '''Distribution Lists '''radio button to see only the distribution lists in your Contacts file.<br />
#Select the distribution list you want to delete and then click '''the X'''.<br />
<br />
[[Category:E-Mail]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Webmail]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Linux&diff=30773Linux2014-08-13T15:38:48Z<p>Alexa Gospodinoff: </p>
<hr />
<div>'''Note: much of this information is very out of date, being last updated in 2009.'''<br />
<br />
Linux is a free, open-source operating system. Some College computers use Linux (examples include the lab computers in MBH 632, which run Fedora, and the thin clients, which connect to a Windows 7 OS but themselves use Linux). A few members of the College also elect to use Linux on their personal machines. It can be advantageous to run Linux because it is available for free, it generally does not take up much hard drive space, and it tends to foster a greater knowledge of how computers work. <br />
<br />
However, '''Linux is not officially supported by Middlebury College'''. This page is merely intended to be an overview of the best things to try in order to get Linux to work with Middlebury systems. Feel free to contact the Helpdesk for additional support, but please understand that we do not guarantee that Middlebury systems will work with Linux, and Helpdesk consultants may be unfamiliar with Linux or with your specific distribution and may not be able to help you. <br />
<br />
Lastly, because Linux is such a broad category, with many different distributions and numerous individual configurations, all contributions to this page are much appreciated. <br />
<br />
== Accessing the Middlebury Network ==<br />
<br />
=== Wired Internet ===<br />
<br />
You should be able to use an Ethernet cable to connect to the network without a problem. If you're having trouble and want to troubleshoot, here are a couple pieces of relevant information:<br />
*To find your IP address, go to the terminal and type in '''"ifconfig"''' (not "ipconfig" as on a Windows machine!). There should be a section for each connection. For a wired Ethernet connection, the section you want is probably '''eth0'''. There should be a line beginning with '''"inet addr:"''' and then your IP address. If there isn't, you aren't connected via Ethernet.<br />
*Releasing and renewing one's IP address can solve some connection issues. To do this on Linux, use the command '''"dhclient eth0"'''. You may have to run it as root ("sudo").<br />
<br />
<br><br />
<br />
=== Wireless Networks ===<br />
<br />
You should be able to connect to midd_secure without a problem. Here are the relevant settings:<br />
<br />
*The network name is '''midd_secure'''.<br />
*The method of security is '''WPA2 Enterprise'''.<br />
*The authentication protocol/EAP method is '''PEAP'''.<br />
*The inner authentication method is '''MSCHAPv2'''.<br />
*''Key Type'' and ''Phase2 Type'' should be left to their default values.<br />
*Do not require an authorization certificate. <br />
*Your "credentials" or "identity" or "username" will be your Middlebury username, and the next field should let you enter your password. <br />
*Leave all remaining fields blank or at their default values.<br />
<br />
If this does not work, one thing to try is leaving the password field blank, so that you are prompted for the password after a connection is established. If you still have no luck, try connecting to Midd-standard. You will need to contact the Helpdesk (802.377.2200 or helpdesk@middlebury.edu) for the password.<br />
<br />
General information about our wireless networks can be found [[Wireless | here]].<br />
<br />
=== Registration ===<br />
<br />
'''NOTE: This feature is currently disabled; you can connect to the network without registering. This info is outdated but is being preserved for informational purposes.'''<br />
<br />
<small>Registration with Campus Manager supports Linux by offering a small .sh script for download instead of the RSA.exe file run on Windows. This script must be downloaded and run, requiring that basic compile-related packages be installed (particularly libgcc), so ensure that the necessary packages are installed or available on the default system before trying to register.<br />
<br />
As a side note:&nbsp;you can try asking the helpdesk to manually register your machine if you have trouble with the CSA.sh file. Please try to figure out the .sh file first though and realize that your request may be placed near the bottom of the helpdesk's massive pile of requests or you may simply be directed back to the .sh script.</small><br />
<br />
=== Remote Access ===<br />
<br />
==== VPN ====<br />
<br />
See&nbsp;[[VPN|VPN]]<br />
<br />
==== Ubuntu Remote Desktop ====<br />
<br />
Ubuntu has a built in remote desktop client. The client uses VNC to more or less transmit a video of your computers screen to the remote machine. To enable, do the following:<br />
<br />
#System menu-&gt;Preferences-&gt;Remote Desktop<br />
#Check Allow other users to view your desktop<br />
#Check Allow other users to control your desktop<br />
#Not required, but highly recommended:&nbsp;check the Require the user to enter this password box and enter a secure password.<br />
#You can find your computer name and IP address in the yellow box that should appear under Sharing when you check the two boxes in step 2 and 3.<br />
#Connect using the VNC viewer of your choice (tightvnc is a good cross platform choice, vinagre works well from other linux boxes)<br />
<br />
Troubleshooting<br />
<br />
*Able to connect successfully but the screen doesn't appear to refresh?<br />
**You need to disable compiz: System-&gt;Preferences-&gt;Appearance-&gt;Visual Effects tab, then check None<br />
*Unable to connect?&nbsp;<br />
**Double check your computer's IP address. If you connect through a router (ie have a 192.168.x.x IP) you may not be able to connect without configuring your router<br />
**Try using your computer's name<br />
<br />
== Working With File Servers ==<br />
<br />
Note that Linux suffers from the same lack of compatability with our new DFS (read middfiles) system that Macs do, only worse. As of 9/4/09, Linux is almost entirely incompatible with DFS.&nbsp;The exception is a terminal based tool that allows only very basic functionality. There is a workaround, but is inelegant, time consuming, and requires the use of (potentially) large numbers of bookmarks to implement. Here we go:''<br>''<br />
<br />
A few terms:<br />
<br />
*''Username'' - This is your Midd username. It is the first part of your Midd email address (i.e. '''username'''''@middlebury.edu'')<br />
*''Distributed File System'' - Middfiles is an implementation of DFS. If you don't know what middfiles is and are still trying to find your tigercat or classes folder, try looking [https://mediawiki.middlebury.edu/wiki/LIS/DFS here] or [http://www.middlebury.edu/academics/lis/about/lis_do_you_know/2009/lis_lecturesevents_633792089828837871.htm here]. <br><br />
*<br />
<br />
=== Finding Middfiles Server Names ===<br />
<br />
The real reason why Linux is incompatible with&nbsp;DFS has to do with what what DFS is. DFS is essentially a set of symbolic links used to connect a bunch of different servers. Linux is incapable at the moment of recognize where these symbolic links point. This means you can connect to one level of middfiles, but as likely or not, when you try to open a new folder, DFS will try to send you on a link to a new server, which Linux can't follow. The solution therefore is to bypass middfiles entirely and connect to the underlying servers directly. The first step then, is to determine the names of the underlying servers:<br><br />
<br />
#Connect to middfiles using your username and password on a Windows System (see below)<br><br />
#Go to the parent of the folder you are trying to access - e.g. if I want to map my home folder (username sjudd) which is located at middfiles/home/S-Z/sjudd, I would instead navigate to middfiles/home/S-Z<br><br />
#Right click on the folder you want to be able to access in Linux and click on Properties<br><br />
#Click on the DFS tab<br><br />
#Under Path you should see a link in the form \\name\parent, where name is typically an animal (MOOSE, HOUND, ALPACA etc.) and parent is the name of the parent folder you opened in step 2. Record this path.<br><br />
#Translate:&nbsp;name is the name of the server you are trying to connect to. parent is the name of the share you want to connect to<br><br />
<br />
As a final note:&nbsp;It is likely these server names will change every once in a while. Just because the name of the server on which my home folder is stored happens to be MOOSE now doesn't mean it won't change to PARASTRATIOSPHECOMYIASTRATIOSPHECOMYIOIDES (ok well maybe not that name...) in the future. This is actually a feature of DFS:&nbsp;the overall structure of the filesystem remains stable even when the underlying server names change around. As a result, if you notice that you can't connect to a server that used to work, it may be because the server where the folder you are trying to access had a name change.<br><br />
<br />
=== Accessing a Windows box from Linux ===<br />
<br />
Neccessary for a number of tasks, including any that require access to exchange but can't be done on webmail (DFS permissions/distribution lists primarily), as well as advanced DFS tools (restore from backups, determining underlying server names).<br />
<br />
Your options for getting access to a windows system from Linux (in order of most to least preferable, although option 3 might be more practical than option 2. Then again this is linux, if you wanted practical you would not be using linux):<br />
<br />
#Connect to Coal (available to all middlebury users on campus, a remote access windows server) - use the command 'rdesktop coal.middlebury.edu' in a terminal. Enter your middlebury credentials to connect. If the command rdesktop doesn't work, you likely need to look up a way to install rdesktop for your particular distro (sudo apt-get install rdesktop for Ubuntu)<br><br />
#Connect using rdesktop or a VNC client to another windows box elsewhere on campus...<br />
#Cheat! Use a public lab computer, a friend's computer, dualboot windows, beg and plead from windows using friends <br><br />
#Consider paying for software like crossover.<br />
<br />
=== Connecting to File Servers ===<br />
<br />
#In the panel: ''Places'' -&gt; ''Connect to Server...''<br><br />
#For ''Service Type'' select '''Windows Share'''<br><br />
#For ''Server'' enter: the name you looked up in windows<br><br />
#For ''Share ''enter: the name of the parent folder you navigated to windows<br />
#For ''Folder'' enter:&nbsp;the name of the folder you want to access (note that this isn't actually neccessary, if you want to access multiple folders on a single share or even if you don't feel like filling it in, you can leave this blank. Only a Server and a Share are strictly neccessary).<br />
#For ''User Name'' enter:&nbsp;your middlebury username<br><br />
#For ''Domain Name'' enter:&nbsp;MIDD<br />
#Check Add bookmark if you plan on connecting to this folder repeatedly and name it whatever you would like (best to mention the folder name and the server it is on, but if you want to be a rebel go ahead, it doesn't matter). Note this assumes you are using Nautilus and Ubuntu, may be different for other file managers/distros.<br />
<br />
Troubleshooting:<br />
<br />
*Ensure you are connected to the network using an ethernet cable or via midd_secure<br />
*Spell the server and share names correctly<br />
*Avoid using any kind of smb:// or / or \ in the server or share name. As long as you select Windows Share for the service type, linux will do all this for you<br />
*Double check that the domain is MIDD, your username is correct, and there isn't a chance your password will have expired (generally once every 6 months, when in doubt check by going to go.middlebury.edu/activate)<br />
*Google!<br />
<br />
=== Disconnecting to File Servers ===<br />
<br />
If you saved your server as a bookmark: (again for Nautilus and Ubuntu)<br />
<br />
#Open Nautilus<br />
#Open the Bookmarks menu and select Edit Bookmarks...<br />
#Select the bookmark for the server folder you want to delete and click Remove<br />
#To disconnect the server for your current session, see below<br />
<br />
To disconnect from a server for the current session:<br />
<br />
#Right click on the server folder on your desktop&nbsp;(it will appear when you first connect) and select Unmount Volume<br />
#Open Nautilus and click the disconnect symbol next to the server folder name that appears under Places:<br><br />
<br />
== Applications ==<br />
<br />
==== Web browsing ====<br />
<br />
Mozilla Firefox 3 is the default web browser on Ubuntu.<br />
<br />
==== OpenOffice.org ====<br />
<br />
Stable and full-featured. In many places, OpenOffice is used as a zero-cost alternative to Microsoft Office.<br />
<br />
When setting up anyone with Ubuntu, '''strongly consider setting document file format defaults'''. By default, OpenOffice saves documents as .odt, .ods, OpenDocument format. It's a good format but MS Office doesn't support it. In OpenOffice under Tools -&gt; Options, under the Save/Load category, you can set OOo to automatically save documents in the Microsoft format.<br />
<br />
==== Email client ====<br />
<br />
The default email client that comes with Ubuntu is '''Evolution'''. '''Thunderbird''' is a better-known alternative that you may want to consider. Both are good, sturdy email clients and both can connect via IMAP to Midd servers.<br />
<br />
Evolution has native support for connecting to MS Exchange servers versions 2000 and 2003 but no native support for connecting to 2007. And yes, we did upgrade to MS Exchange Server 2007. One possible solution to keep an eye on is the evolution-mapi plugin. This will kind of allow you to connect using OWA&nbsp;(mail.middlebury.edu)&nbsp;if you use the IP&nbsp;address (why that would matter, I don't know, but it does).&nbsp;It has a tendency to crash when you try to open calendars&nbsp;(which don't work), it doesn't really allow you access to the global address book, notes and tasks etc. appear to be out, and mail is kind of sketchy. Hopefully evolution or the MAPI plugin will be updated in the near future.<br />
<br />
If you need to use exchange, use outlook and windows. See above for suggestions on ways of doing so.<br />
<br />
===== MAPI and Evolution =====<br />
<br />
Configuring the MAPI plugin for Evolution (as of 9/4/09):&nbsp;(remember this is broken, completely broken, but it at least allows you to authenticate, which is more than you can do with the exchange plugin...):<br />
<br />
#In Identity - enter required info, ensure your email address is correct nothing else particularly matters<br />
#In Receiving Email - Sever type is Exchange&nbsp;Mapi, Server is the IP address of panther.middlebury.edu, username is your middlebury username, domain name is MIDD. Enter this info, then click authenticate, enter your middlebury password when prompted.&nbsp;After authenticating you can continue.<br />
#In Receiving Options - Most of this doesn't matter ad.middlebury.edu and puma.middlebury.edu are possibilities for the GAL/active directory, under options make sure to check 'Automatically synchronize account locally'<br />
#In Account Management - enter whatever you like<br />
#In Timezone - same as 4<br />
<br />
Congrats, you now have a broken exchange client! Careful with the calendar though, if you open it too quickly after opening the MAPI exchange account for the first time the program can crash. If you force quit it, it will probably refuse to start until you delete its config file (no reinstalling won't help).<br />
<br />
Since you are using panther.middlebury.edu and ad.middlebury.edu or puma.middlebury.edu, this won't work at all if you go off campus unless you VPN. Of course since it doesn't really work to begin with you might not notice...<br />
<br />
==== For older computers ====<br />
<br />
For older computers, Linux has a host of light-weight programs available as alternatives to the more popular ones. Consider:<br />
<br />
*Epiphany Browser, instead of Firefox<br />
*AbiWord and Gnumeric, lightweight word processor and spreadsheet programs that can replace some of OpenOffice's functionality<br />
<br />
If the system has 128MB RAM or less, consider the alternative distribution Xubuntu. Xubuntu is great for older/slower systems and comes with many such programs pre-installed.<br />
<br />
==== Wine ====<br />
<br />
If you're adventurous, you can get some Windows programs to work great under Linux using Wine Windows Emulator. More details pending...<br />
<br />
== Getting Help ==<br />
<br />
Greatest thing about Ubuntu is that it has a huge support/fan base and chances are whatever you are stuck trying to figure out, someone has a solution out there. Google and conquer.<br />
<br />
There are also a few linux users at the helpdesk and elsewhere on campus. If you have a question or have found a solution to a problem mentioned in this wiki or elsewhere, feel free to share it (at least with me ~Sam).<br />
<br />
Unfortunately, Ubuntu is not an officially supported Operating System by the Helpdesk. The level of support that you will receive from the helpdesk will be limited. However, if you are stumped by an issue, you should not hesitate to place a call (email might be somewhat better, you are likely to get the "Ubuntu is not supported" line either way though) or preferably stop by the Walkin section of the Helpdesk for assistance. The knowledge pool of the consultants is pretty impressive and a solution or answer to your problem is likely to be found.<br />
<br />
[[Category:Linux]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=File_Servers&diff=30772File Servers2014-08-13T13:28:30Z<p>Alexa Gospodinoff: </p>
<hr />
<div>== Using File Servers ==<br />
<br />
=== Differences between the servers ===<br />
<br />
Each&nbsp;folder space&nbsp;has different characteristics and is suitable for different uses.<br />
<br />
*'''MIDDFILES:'''<br />
See [[Middfiles - Contents and Structure]].<br />
<br />
*'''Muskrat''': High quota, space allotted for each class that has media storage needs, with a private personal folder inside each class folder. Useful for storing large media files for movie and audio projects related to media classes. If students need to store large files on the network but they don't have access to Muskrat storage for that class, they can request it from the Helpdesk.<br />
*'''[[MiddMedia]] - ''' Storage and online hosting for videos and other media.<br />
*'''Midd-Unix''': Personal web pages (no longer being used.) See&nbsp;[[Creating Web Pages]]&nbsp;for details.<br />
<br />
=== End user guides ===<br />
<br />
*[https://mediawiki.middlebury.edu/wiki/LIS/Using_Course_Folders_on_the_Classes_Server Using your Course folder]<br />
*[https://mediawiki.middlebury.edu/wiki/LIS/Using_File_Servers_(Windows) Connecting to File Servers &amp; Saving Files Using A PC]<br />
*[https://mediawiki.middlebury.edu/wiki/LIS/VPN_Setup_on_Windows_and_Mac VPN Setup on Windows and Mac]<br />
*[https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides Password Guides][http://kb/display/2n/kb/article.asp?aid=1337 <br>]<br />
<br />
=== Default Server Quotas - Email, MiddFiles, and Midd-Unix ===<br />
<br />
See: [[Default Quotas|Default_Quotas]]<br />
<br />
== Connecting to File Servers ==<br />
The best way to connect to '''middfiles''' and manage your files is by "mapping" or "mounting" a network drive. The instructions depend on your operating system:<br />
*[[Using File Servers (Windows)|Using File Servers - Windows]]<br />
*[[Using File Servers (Macintosh)|Using File Servers - Macintosh]]<br />
<br />
If you're off-campus or using someone else's computer, you may wish to use [[WebDAV]] or [[NetStorage]] instead, but these options are slower and not recommended for everyday use. See [[Off-campus Access]] for more details.<br />
<br />
<br />
==== Troubleshooting steps ====<br />
<br />
*If you get an error, double-check the server address to ensure that you spelled it correctly; also make sure that you types in your username with '''midd\''' before it.<br />
<br />
*The network address cannot be found or the network is not available: Ensure that the "TCP/IP NetBios Helper" service is running. ## Go to the Start menu -&gt; Run ## type in "services.msc" and click OK ## In the Services Management Console look for "TCP/IP NetBios Helper", right-click it, select "Properties". ## In the Properties window that appears, use the drop-down menu in the middle to ensure that the "Startup Type" is set as "Automatic" and click apply ## click the button named "Start" inside the properties window.<br />
<br />
*Your computer needs to have a unique name to connect to the network. ## Right-click "My Computer" and choose Properties ## Choose "Computer Name" tab and click the "Change" button ## Enter in a new name. Consider using your username and a one-word descriptor so that the name is unique, such as "pmitrevs-XP". The name can't be longer than around 11 characters. ## Click OK to close the dialogs and restart the computer immediately.<br />
<br />
*Try downloading and running WinsockXP Fix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml After running Winsock Fix, restart computer.<br />
<br />
== Other Problems &amp; Questions ==<br />
<br />
=== Recovering a File Deleted from a Server (Mac or PC) ===<br />
<br />
It is possible to recover a file that has been deleted from '''middfiles'''. PC users can right-click on the folder that contains the missing file (or the folder that contains the missing folder) and select Properties from the pop-up menu. &nbsp;Then click on the "Previous Versions" tab.<br />
<br />
Alternatively, long term backups are made of '''middfiles''' on the following schedule:<br />
<br />
Full backups are done once per week and incrementals during the rest of the week. The weekly full backups are retained for 60 days. The first full backup of each month is retained for one year. The first full backup of each year is retained for two years. <br><br />
<br />
=== Troubleshooting Classes and Dropbox folder issues ===<br />
<br />
See: [[Troubleshooting Classes and Dropbox Folder Issues|Troubleshooting_Classes_and_Dropbox_Folder_Issues]]<br />
<br />
=== Student's Documents Don't Appear in the Dropbox on Classes ===<br />
<br />
==== Issue Description ====<br />
<br />
Professor cannot see a student's documents when he puts them in the Dropbox of the Classes folder (SPAN0220F). The last time his student submitted something that didn't show up, he told him to e-mail him the document, and he would manually place it in the folder. When he did so, it said there was all ready something there; however, it's not visible. It's only for one of his students.<br />
<br />
==== Solution ====<br />
<br />
Students may need to drag files from their computer to the Dropbox.&nbsp; Since they can't read files that are in the Dropbox, they will not be able to save properly from a program such as Microsoft Word.<br><br />
<br />
=== Mac OS X&nbsp;10.5 (leopard) can't see any files inside a folder stored on a server (such as the classes server)<br> ===<br />
<br />
Problem: Mac OS X 10.5 (leopard) can't see any files inside a folder stored on '''middfiles'''. PC/Windows computers or 10.4 (tiger) can see the files.<br />
<br />
Solution: On a PC, using netstorage, or on a Mac with 10.4, check for files with non-roman characters (accented, symbols) - replace these characters with roman characters.<br />
<br />
Second solution: On a PC, using netstorage, or on a Mac with 10.4, check if the parent folder, or the folder affected, end with a space in the file name. Remove the space, disconnect from the server, then reconnect.<br><br />
<br />
Note: this issue should not persist with files and folders placed on '''middfiles''' on or after January 31, 2011, as stricter naming conventions are now in place.<br />
<br />
=== Mac OS X freezes for a brief period after disconnecting from the network ===<br />
<br />
This commonly occurs when the computer is connected to a file server and loses network connection (the network cable is unplugged, or the computer goes to sleep, or the server/network is temporarily unavailable).<br />
<br />
The solution is to disconnect from any connected file servers before closing the lid, putting the computer to sleep, disconnecting the cable or any other action that may terminate the network connection.<br />
<br />
To disconnect from a connected server, open the Finder and click on the eject button next to the server name in the Finder's side bar (located on the left). Another way to disconnect from a server is to view your Desktop and find the server's icon on the desktop. Click on the icon once and from the "File" menu in the top left corner of the screen, select "Eject".<br />
<br />
=== Sending Large Files ===<br />
<br />
There are several free services that let you send large files:<br />
<br />
www.YouSendIt.com - 100 MB maximum<br />
<br />
www.send6.com - No size limit - 6 files maximum<br />
<br />
www.datataxi.com - 500 MB maximum<br />
<br />
However we do not and cannot guarantee the quality or security of the above-mentioned services.<br />
<br />
Faculty, staff and students are allocated 50 MB of personal space on Middlebury's community web-server. [https://mediawiki.middlebury.edu/wiki/LIS/File_Servers#Connecting_to_Midd-Unix Here] are instructions on how to place a file on this web server.&nbsp; After a file is placed on the server, it can be access using any web browser on the following link: http://community.middlebury.edu/~username/file-name.ext where the word "username" is the username of the person who uploaded the file, and the word "file-name.ext" is the name and extension of the file. You can then send the link to the person needing the uploaded file and the person can easily download it. *note: midd-unix account creation is not automatic.&nbsp; If no web page exists at your community site (per above link, without "file-name.ext" at the end), you may request the creation of such an account via the [mailto:helpdesk@middlebury.edu Helpdesk].<br><br />
<br />
For faculty working on projects with collegues from other institutions, it might be possible to create an FTP account where the files can be uploaded and the login username and password can be shared. The network administrators at Middlebury or the other institution should be able to help with this.<br />
<br />
<br><br />
<br />
=== Storage Services ===<br />
<br />
You can also upload your files to an online free storage provider, which in turn will provide you with a link your files. You can send this link to other people to view and download your files.<br />
<br />
One of these services is: www.4shared.com (5.00 GB free Space, 100 Mb maximum per file)<br />
<br />
However we do not and cannot guarantee the quality or security of the above-mentioned services. Tracking details: Author: Isaac Sadaqah Date: 10/12/2008<br />
<br />
=== Cannot connect to midd-unix aka community ===<br />
<br />
Note that midd-unix account are no longer generated automatically, as most customers are using segue.middlebury.edu, blogs.middlebury.edu or mediawiki.middlebury.edu<br />
<br />
You can still request a midd-unix account, please contact the helpdesk.<br />
<br />
=== Connecting to the RHINO server with a Mac ===<br />
<br />
Before connecting to the server called RHINO using a Mac, you should follow Apple's instructions here: http://support.apple.com/kb/TS1564<br />
<br />
=== Middfiles does not prompt username and password ===<br />
<br />
==== Description of Problem ====<br />
<br />
When connecting to middfiles it does not prompt to enter the username and password and give an error directly saying that username or password are incorrect.<br />
<br />
==== Possible Causes ====<br />
<br />
#computer is connected through midd_unplugged; use midd_secure or using ethernet.<br />
#if connected using ethernet and still gives this error message, then make sure that the computer is registered.<br />
<br />
Tracking details: Author: Isaac Sadaqah Date: 08/28/2009<br />
<br />
{{stub}}<br />
<br />
== Files on a server are not visible <br> ==<br />
<br />
*Problem: Files on a server are not visible when connected using a Mapped Network Drive, but were visible when using a Mac. Most likely, all the files are there, but the Windows Explorer cannot see them because of an illegal file name.<br />
*Cause: Incompatible characters in the name of a file or multiple files. Windows Explorer may be unable to read files that have accented letters in their name, or have one or more of these characters: <pre>\ /&nbsp;: *&nbsp;? " &lt; &gt; |</pre><br />
*Solutions:<br />
<br />
#Access the folder in question from a Mac and remove any illegal characters from the filenames. One invalid file name could make an entire folder to appear blank.<br />
#Try accessing the folder using NetStorage http://go.middlebury.edu/files - you might be able to remove the invalid characters.<br><br />
<br />
*List of invalid/illegal characters in file names:<br />
<pre>\ /&nbsp;: *&nbsp;? " &lt; &gt; |<br />
Accented characters of certain encoding.<br />
</pre><br />
== Recovering Files From a MiddFiles Using Windows Explorer on a PC<br> ==<br />
<br />
*TODO<br><br />
<br />
== Classes Folders, Segue Sites, and Distribution Lists<br> ==<br />
<br />
==== Overview<br> ====<br />
<br />
Permissions for classes folders on middfiles and access to class websites on segue are managed by distribution lists in our global address book. There are four different distribution lists created for each class. The set of distirbution lists is distinct for each semester. For example, a biology 140a class that is taught in the fall and in the spring of 2009 will have two seperate sets of distribution lists for each class. For the fall class, the distribution lists will begin with biol0140A-f09. For the Spring class, the distribution lists will begin with biol0140A-s09. The four lists created for each class each semester are:<br><br />
<br />
#classname-semester<br><br />
#classname-semester-audits<br><br />
#classname-semester-instructors<br><br />
#classname-semester-students<br />
<br />
Note that all of these lists will also act as email lists in addition to granting permissions. It is perfectly possible to send an email to classname-semester-instructors which will reach everyone who is a member of that group. If you wish to send an email to everyone involved in the class, use classname-semester. For more information see the Membership section.<br />
<br />
==== Membership<br> ====<br />
<br />
As a general note, the audits, instructors and students lists are all sublists of the classname-semester list. Anyone who is made a member of audits, instructors, or students will be automatically added to the classname-semester group. For information on specific lists:<br />
<br />
2. classname-semester-audits is empty (has no members)&nbsp;by default and is owned by the classname-semester-instructors list.<br />
<br />
3. The initial members of classname-semester-instructors is determined by banner. The official instructor(s)&nbsp;in banner will be the initial members of classname-semester-instructors and the list will be owned by itself.<br />
<br />
2 and 3. Since classname-semester-audits and classname-semester-instructors are owned by a group, they can be manually edited by anyone who is a member of classname-semester-instructors (yes the instructors group manages itself).<br />
<br />
1 and 4. The other two lists, classname-semester and classname-semester-students are generated automatically from data in banner and cannot be manually modified by anyone, including LIS. The ownership of these lists will be important for managing permissions for individuals to both segue and class folders on middfiles. For exact instructions on how to add or remove individuals from a distribution list see [https://mediawiki.middlebury.edu/wiki/LIS/DFS_Servers#Changing_Folder_Permissions_on_DFS_Servers below].<br />
<br />
==== Permissions<br> ====<br />
<br />
1. classname-semester<br><br />
<br />
This group controls permissions to the class segue website. Anyone who is a member of this group will have permission to view the site after they login on segue. Anyone who is both a member of either the All Faculty or the All Staff group AND a member of this when the site is INITIALLY created will be set as an owner for the site. Typically this is ONLY&nbsp;the primary teacher for the class. Anyone staff or faculty member added to this group AFTER the website is created will not be set as an owner. If anyone else wants to edit the segue site, they will have to be given appropriate permissions by the owner of the site using the "roles"&nbsp;interface. For more info on how to do so, see [https://segue.middlebury.edu/view/html/site/segue/node/1131435 this link]<br />
<br />
2. classname-semester-audits<br />
<br />
This group grants student level permissions to the class folders on middfiles. Anyone who is a member of this group should have exactly the same access to the folders as classname-semester-students.<br />
<br />
3. classname-semester-instructors<br />
<br />
This group grants teacher/instructor level permissions to the class folders on middfiles. Anyone who is a member of this group should have the same instructor level access to the class folders on middfiles that instructors had on the old pre-DFS classes server.<br />
<br />
4. classname-semester-students<br />
<br />
This group grants student level permissions to the class folders on middfiles. Anyone who is a member of this group shuold have the same student level access to the class folders on middfiles that students had on the old pre-DFS&nbsp;classes server.<br />
<br />
== Changing Folder Permissions on MiddFiles ==<br />
<br />
[https://mediawiki.middlebury.edu/wiki/LIS/Managing_Access_to_Classes_Folders <span style="font-weight: bold;">redirect to '''Managing Access to Classes Folders'''</span>]<br />
<br />
[[Category:File servers]]<br />
[[Category:Mac]]<br />
[[Category:PC]]<br />
[[Category:Windows]]<br />
[[Category:Mapping Network Drives]]<br />
[[Category:Permissions]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Ubuntu&diff=30771Ubuntu2014-08-13T12:38:27Z<p>Alexa Gospodinoff: moved Ubuntu to Linux: Already enough of this information is applicable to Linux in general that the name change is warranted; I plan to make it more so.</p>
<hr />
<div>#REDIRECT [[Linux]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Linux&diff=30770Linux2014-08-13T12:38:27Z<p>Alexa Gospodinoff: moved Ubuntu to Linux: Already enough of this information is applicable to Linux in general that the name change is warranted; I plan to make it more so.</p>
<hr />
<div>Updated for Ubuntu 9.04. Last done as of 9/4/2009<br />
<br />
Ubuntu features:<br />
* Installs quickly, boots quickly, runs very light on modern systems.<br />
* Out-of-the-box full support for majority of common hardware.<br />
* Virtually immune to viruses, doesn't need AV software.<br />
* Very stable.<br />
* Includes OpenOffice suite, Firefox, universal IM client, and other standard apps installed by default.<br />
* "App store" offering thousands of free applications giving functionality from video editing to palm pilot sync.<br />
* WINE Windows Emulator allows Ubuntu to run a limited repertoire of Windows software and games if you aren't afraid of the terminal. (Contact Topher Hunt for help if needed)<br />
* Easy to install alongside Windows as dual-boot. Reads and writes to NTFS (Windows) drives.<br />
<br />
== Hardware ==<br />
<br />
Dell D630 is perfectly functional with 9.04 out of the box. No additional drivers or software are neccessary to get any of the major components to work, including everything from the wireless card down to the volume and screen brightness buttons.<br />
<br />
Nvidia graphics cards can run off of the default drivers, although you will be prompted to install proprietary drivers if you wish when you first log on. Some other specialized hardware also requires secondary drivers which are generally available from the manufacturer. Or from a random online enthusiast. Or not at all...&nbsp;:(<br><br />
<br />
== Configuring for the Middlebury network ==<br />
<br />
=== Registration ===<br />
<br />
'''NOTE: This feature is currently disabled; you can connect to the network without registering. This info is outdated but is being preserved for informational purposes.'''<br />
<br />
<small>Registration with Campus Manager supports Linux by offering a small .sh script for download instead of the RSA.exe file run on Windows. This script must be downloaded and run, requiring that basic compile-related packages be installed (particularly libgcc), so ensure that the necessary packages are installed or available on the default system before trying to register.<br />
<br />
As a side note:&nbsp;you can try asking the helpdesk to manually register your machine if you have trouble with the CSA.sh file. Please try to figure out the .sh file first though and realize that your request may be placed near the bottom of the helpdesk's massive pile of requests or you may simply be directed back to the .sh script.</small><br />
<br />
=== midd_secure ===<br />
<br />
midd_secure is a WPA2 Enterprise network that uses PEAP/MSCHAPv2.<br />
<br />
*Click on the wireless icon on the Ubuntu panel (looks a lot like cell-phone reception bars)<br />
*Select ''Connect to Other Wireless Network...''<br />
*For ''Network Name'' type '''midd_secure'''<br />
*Choose '''WPA2 Enterprise''' for ''Wireless Security''<br />
*Choose '''PEAP''' for ''EAP Method''<br />
*Leave ''Key Type'' and ''Phase2 Type'' to their default values<br />
*For ''Identity'' type your midd username and your password in the password field<br />
*Leave all the remaining fields blank and click ''connect''<br />
<br />
<br><br />
<br />
If this does not work:<br />
<br />
*Repeat the steps to make sure you have the correct username and password.<br />
*Try leaving the password field blank and hitting connect so that you are prompted for the password after a connection is established.<br />
*Make sure that you are in an area covered by the Middlebury wireless network. (Go [http://mediawiki.middlebury.edu/wiki/LIS/Wireless#Locations_of_Wireless_Networks here] for a information about wireless locations on campus.)<br />
*If you still have no luck, try connecting to Midd-standard. Similar settings should apply, but you will need to contact the Helpdesk (802.377.2200 or helpdesk@middlebury.edu) for the password.<br />
<br />
=== Remote Access ===<br />
<br />
==== VPN ====<br />
<br />
See&nbsp;[[VPN|VPN]]<br />
<br />
==== Ubuntu Remote Desktop ====<br />
<br />
Ubuntu has a built in remote desktop client. The client uses VNC to more or less transmit a video of your computers screen to the remote machine. To enable, do the following:<br />
<br />
#System menu-&gt;Preferences-&gt;Remote Desktop<br />
#Check Allow other users to view your desktop<br />
#Check Allow other users to control your desktop<br />
#Not required, but highly recommended:&nbsp;check the Require the user to enter this password box and enter a secure password.<br />
#You can find your computer name and IP address in the yellow box that should appear under Sharing when you check the two boxes in step 2 and 3.<br />
#Connect using the VNC viewer of your choice (tightvnc is a good cross platform choice, vinagre works well from other linux boxes)<br />
<br />
Troubleshooting<br />
<br />
*Able to connect successfully but the screen doesn't appear to refresh?<br />
**You need to disable compiz: System-&gt;Preferences-&gt;Appearance-&gt;Visual Effects tab, then check None<br />
*Unable to connect?&nbsp;<br />
**Double check your computer's IP address. If you connect through a router (ie have a 192.168.x.x IP) you may not be able to connect without configuring your router<br />
**Try using your computer's name<br />
<br />
== Working With File Servers ==<br />
<br />
Note that Linux suffers from the same lack of compatability with our new DFS (read middfiles) system that Macs do, only worse. As of 9/4/09, Linux is almost entirely incompatible with DFS.&nbsp;The exception is a terminal based tool that allows only very basic functionality. There is a workaround, but is inelegant, time consuming, and requires the use of (potentially) large numbers of bookmarks to implement. Here we go:''<br>''<br />
<br />
A few terms:<br />
<br />
*''Username'' - This is your Midd username. It is the first part of your Midd email address (i.e. '''username'''''@middlebury.edu'')<br />
*''Distributed File System'' - Middfiles is an implementation of DFS. If you don't know what middfiles is and are still trying to find your tigercat or classes folder, try looking [https://mediawiki.middlebury.edu/wiki/LIS/DFS here] or [http://www.middlebury.edu/academics/lis/about/lis_do_you_know/2009/lis_lecturesevents_633792089828837871.htm here]. <br><br />
*<br />
<br />
=== Finding Middfiles Server Names ===<br />
<br />
The real reason why Linux is incompatible with&nbsp;DFS has to do with what what DFS is. DFS is essentially a set of symbolic links used to connect a bunch of different servers. Linux is incapable at the moment of recognize where these symbolic links point. This means you can connect to one level of middfiles, but as likely or not, when you try to open a new folder, DFS will try to send you on a link to a new server, which Linux can't follow. The solution therefore is to bypass middfiles entirely and connect to the underlying servers directly. The first step then, is to determine the names of the underlying servers:<br><br />
<br />
#Connect to middfiles using your username and password on a Windows System (see below)<br><br />
#Go to the parent of the folder you are trying to access - e.g. if I want to map my home folder (username sjudd) which is located at middfiles/home/S-Z/sjudd, I would instead navigate to middfiles/home/S-Z<br><br />
#Right click on the folder you want to be able to access in Linux and click on Properties<br><br />
#Click on the DFS tab<br><br />
#Under Path you should see a link in the form \\name\parent, where name is typically an animal (MOOSE, HOUND, ALPACA etc.) and parent is the name of the parent folder you opened in step 2. Record this path.<br><br />
#Translate:&nbsp;name is the name of the server you are trying to connect to. parent is the name of the share you want to connect to<br><br />
<br />
As a final note:&nbsp;It is likely these server names will change every once in a while. Just because the name of the server on which my home folder is stored happens to be MOOSE now doesn't mean it won't change to PARASTRATIOSPHECOMYIASTRATIOSPHECOMYIOIDES (ok well maybe not that name...) in the future. This is actually a feature of DFS:&nbsp;the overall structure of the filesystem remains stable even when the underlying server names change around. As a result, if you notice that you can't connect to a server that used to work, it may be because the server where the folder you are trying to access had a name change.<br><br />
<br />
=== Accessing a Windows box from Linux ===<br />
<br />
Neccessary for a number of tasks, including any that require access to exchange but can't be done on webmail (DFS permissions/distribution lists primarily), as well as advanced DFS tools (restore from backups, determining underlying server names).<br />
<br />
Your options for getting access to a windows system from Linux (in order of most to least preferable, although option 3 might be more practical than option 2. Then again this is linux, if you wanted practical you would not be using linux):<br />
<br />
#Connect to Coal (available to all middlebury users on campus, a remote access windows server) - use the command 'rdesktop coal.middlebury.edu' in a terminal. Enter your middlebury credentials to connect. If the command rdesktop doesn't work, you likely need to look up a way to install rdesktop for your particular distro (sudo apt-get install rdesktop for Ubuntu)<br><br />
#Connect using rdesktop or a VNC client to another windows box elsewhere on campus...<br />
#Cheat! Use a public lab computer, a friend's computer, dualboot windows, beg and plead from windows using friends <br><br />
#Consider paying for software like crossover.<br />
<br />
=== Connecting to File Servers ===<br />
<br />
#In the panel: ''Places'' -&gt; ''Connect to Server...''<br><br />
#For ''Service Type'' select '''Windows Share'''<br><br />
#For ''Server'' enter: the name you looked up in windows<br><br />
#For ''Share ''enter: the name of the parent folder you navigated to windows<br />
#For ''Folder'' enter:&nbsp;the name of the folder you want to access (note that this isn't actually neccessary, if you want to access multiple folders on a single share or even if you don't feel like filling it in, you can leave this blank. Only a Server and a Share are strictly neccessary).<br />
#For ''User Name'' enter:&nbsp;your middlebury username<br><br />
#For ''Domain Name'' enter:&nbsp;MIDD<br />
#Check Add bookmark if you plan on connecting to this folder repeatedly and name it whatever you would like (best to mention the folder name and the server it is on, but if you want to be a rebel go ahead, it doesn't matter). Note this assumes you are using Nautilus and Ubuntu, may be different for other file managers/distros.<br />
<br />
Troubleshooting:<br />
<br />
*Ensure you are connected to the network using an ethernet cable or via midd_secure<br />
*Spell the server and share names correctly<br />
*Avoid using any kind of smb:// or / or \ in the server or share name. As long as you select Windows Share for the service type, linux will do all this for you<br />
*Double check that the domain is MIDD, your username is correct, and there isn't a chance your password will have expired (generally once every 6 months, when in doubt check by going to go.middlebury.edu/activate)<br />
*Google!<br />
<br />
=== Disconnecting to File Servers ===<br />
<br />
If you saved your server as a bookmark: (again for Nautilus and Ubuntu)<br />
<br />
#Open Nautilus<br />
#Open the Bookmarks menu and select Edit Bookmarks...<br />
#Select the bookmark for the server folder you want to delete and click Remove<br />
#To disconnect the server for your current session, see below<br />
<br />
To disconnect from a server for the current session:<br />
<br />
#Right click on the server folder on your desktop&nbsp;(it will appear when you first connect) and select Unmount Volume<br />
#Open Nautilus and click the disconnect symbol next to the server folder name that appears under Places:<br><br />
<br />
== Applications ==<br />
<br />
==== Web browsing ====<br />
<br />
Mozilla Firefox 3 is the default web browser on Ubuntu.<br />
<br />
==== OpenOffice.org ====<br />
<br />
Stable and full-featured. In many places, OpenOffice is used as a zero-cost alternative to Microsoft Office.<br />
<br />
When setting up anyone with Ubuntu, '''strongly consider setting document file format defaults'''. By default, OpenOffice saves documents as .odt, .ods, OpenDocument format. It's a good format but MS Office doesn't support it. In OpenOffice under Tools -&gt; Options, under the Save/Load category, you can set OOo to automatically save documents in the Microsoft format.<br />
<br />
==== Email client ====<br />
<br />
The default email client that comes with Ubuntu is '''Evolution'''. '''Thunderbird''' is a better-known alternative that you may want to consider. Both are good, sturdy email clients and both can connect via IMAP to Midd servers.<br />
<br />
Evolution has native support for connecting to MS Exchange servers versions 2000 and 2003 but no native support for connecting to 2007. And yes, we did upgrade to MS Exchange Server 2007. One possible solution to keep an eye on is the evolution-mapi plugin. This will kind of allow you to connect using OWA&nbsp;(mail.middlebury.edu)&nbsp;if you use the IP&nbsp;address (why that would matter, I don't know, but it does).&nbsp;It has a tendency to crash when you try to open calendars&nbsp;(which don't work), it doesn't really allow you access to the global address book, notes and tasks etc. appear to be out, and mail is kind of sketchy. Hopefully evolution or the MAPI plugin will be updated in the near future.<br />
<br />
If you need to use exchange, use outlook and windows. See above for suggestions on ways of doing so.<br />
<br />
===== MAPI and Evolution =====<br />
<br />
Configuring the MAPI plugin for Evolution (as of 9/4/09):&nbsp;(remember this is broken, completely broken, but it at least allows you to authenticate, which is more than you can do with the exchange plugin...):<br />
<br />
#In Identity - enter required info, ensure your email address is correct nothing else particularly matters<br />
#In Receiving Email - Sever type is Exchange&nbsp;Mapi, Server is the IP address of panther.middlebury.edu, username is your middlebury username, domain name is MIDD. Enter this info, then click authenticate, enter your middlebury password when prompted.&nbsp;After authenticating you can continue.<br />
#In Receiving Options - Most of this doesn't matter ad.middlebury.edu and puma.middlebury.edu are possibilities for the GAL/active directory, under options make sure to check 'Automatically synchronize account locally'<br />
#In Account Management - enter whatever you like<br />
#In Timezone - same as 4<br />
<br />
Congrats, you now have a broken exchange client! Careful with the calendar though, if you open it too quickly after opening the MAPI exchange account for the first time the program can crash. If you force quit it, it will probably refuse to start until you delete its config file (no reinstalling won't help).<br />
<br />
Since you are using panther.middlebury.edu and ad.middlebury.edu or puma.middlebury.edu, this won't work at all if you go off campus unless you VPN. Of course since it doesn't really work to begin with you might not notice...<br />
<br />
==== For older computers ====<br />
<br />
For older computers, Linux has a host of light-weight programs available as alternatives to the more popular ones. Consider:<br />
<br />
*Epiphany Browser, instead of Firefox<br />
*AbiWord and Gnumeric, lightweight word processor and spreadsheet programs that can replace some of OpenOffice's functionality<br />
<br />
If the system has 128MB RAM or less, consider the alternative distribution Xubuntu. Xubuntu is great for older/slower systems and comes with many such programs pre-installed.<br />
<br />
==== Wine ====<br />
<br />
If you're adventurous, you can get some Windows programs to work great under Linux using Wine Windows Emulator. More details pending...<br />
<br />
== Getting Help ==<br />
<br />
Greatest thing about Ubuntu is that it has a huge support/fan base and chances are whatever you are stuck trying to figure out, someone has a solution out there. Google and conquer.<br />
<br />
There are also a few linux users at the helpdesk and elsewhere on campus. If you have a question or have found a solution to a problem mentioned in this wiki or elsewhere, feel free to share it (at least with me ~Sam).<br />
<br />
Unfortunately, Ubuntu is not an officially supported Operating System by the Helpdesk. The level of support that you will receive from the helpdesk will be limited. However, if you are stumped by an issue, you should not hesitate to place a call (email might be somewhat better, you are likely to get the "Ubuntu is not supported" line either way though) or preferably stop by the Walkin section of the Helpdesk for assistance. The knowledge pool of the consultants is pretty impressive and a solution or answer to your problem is likely to be found.<br />
<br />
[[Category:Linux]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Linux&diff=30753Linux2014-08-07T16:37:16Z<p>Alexa Gospodinoff: This page is going to take some effort but it would be nice to have one page for Linux methods of accessing Midd systems</p>
<hr />
<div>Updated for Ubuntu 9.04. Last done as of 9/4/2009<br />
<br />
Ubuntu features:<br />
* Installs quickly, boots quickly, runs very light on modern systems.<br />
* Out-of-the-box full support for majority of common hardware.<br />
* Virtually immune to viruses, doesn't need AV software.<br />
* Very stable.<br />
* Includes OpenOffice suite, Firefox, universal IM client, and other standard apps installed by default.<br />
* "App store" offering thousands of free applications giving functionality from video editing to palm pilot sync.<br />
* WINE Windows Emulator allows Ubuntu to run a limited repertoire of Windows software and games if you aren't afraid of the terminal. (Contact Topher Hunt for help if needed)<br />
* Easy to install alongside Windows as dual-boot. Reads and writes to NTFS (Windows) drives.<br />
<br />
== Hardware ==<br />
<br />
Dell D630 is perfectly functional with 9.04 out of the box. No additional drivers or software are neccessary to get any of the major components to work, including everything from the wireless card down to the volume and screen brightness buttons.<br />
<br />
Nvidia graphics cards can run off of the default drivers, although you will be prompted to install proprietary drivers if you wish when you first log on. Some other specialized hardware also requires secondary drivers which are generally available from the manufacturer. Or from a random online enthusiast. Or not at all...&nbsp;:(<br><br />
<br />
== Configuring for the Middlebury network ==<br />
<br />
=== Registration ===<br />
<br />
'''NOTE: This feature is currently disabled; you can connect to the network without registering. This info is outdated but is being preserved for informational purposes.'''<br />
<br />
<small>Registration with Campus Manager supports Linux by offering a small .sh script for download instead of the RSA.exe file run on Windows. This script must be downloaded and run, requiring that basic compile-related packages be installed (particularly libgcc), so ensure that the necessary packages are installed or available on the default system before trying to register.<br />
<br />
As a side note:&nbsp;you can try asking the helpdesk to manually register your machine if you have trouble with the CSA.sh file. Please try to figure out the .sh file first though and realize that your request may be placed near the bottom of the helpdesk's massive pile of requests or you may simply be directed back to the .sh script.</small><br />
<br />
=== midd_secure ===<br />
<br />
midd_secure is a WPA2 Enterprise network that uses PEAP/MSCHAPv2.<br />
<br />
*Click on the wireless icon on the Ubuntu panel (looks a lot like cell-phone reception bars)<br />
*Select ''Connect to Other Wireless Network...''<br />
*For ''Network Name'' type '''midd_secure'''<br />
*Choose '''WPA2 Enterprise''' for ''Wireless Security''<br />
*Choose '''PEAP''' for ''EAP Method''<br />
*Leave ''Key Type'' and ''Phase2 Type'' to their default values<br />
*For ''Identity'' type your midd username and your password in the password field<br />
*Leave all the remaining fields blank and click ''connect''<br />
<br />
<br><br />
<br />
If this does not work:<br />
<br />
*Repeat the steps to make sure you have the correct username and password.<br />
*Try leaving the password field blank and hitting connect so that you are prompted for the password after a connection is established.<br />
*Make sure that you are in an area covered by the Middlebury wireless network. (Go [http://mediawiki.middlebury.edu/wiki/LIS/Wireless#Locations_of_Wireless_Networks here] for a information about wireless locations on campus.)<br />
*If you still have no luck, try connecting to Midd-standard. Similar settings should apply, but you will need to contact the Helpdesk (802.377.2200 or helpdesk@middlebury.edu) for the password.<br />
<br />
=== Remote Access ===<br />
<br />
==== VPN ====<br />
<br />
See&nbsp;[[VPN|VPN]]<br />
<br />
==== Ubuntu Remote Desktop ====<br />
<br />
Ubuntu has a built in remote desktop client. The client uses VNC to more or less transmit a video of your computers screen to the remote machine. To enable, do the following:<br />
<br />
#System menu-&gt;Preferences-&gt;Remote Desktop<br />
#Check Allow other users to view your desktop<br />
#Check Allow other users to control your desktop<br />
#Not required, but highly recommended:&nbsp;check the Require the user to enter this password box and enter a secure password.<br />
#You can find your computer name and IP address in the yellow box that should appear under Sharing when you check the two boxes in step 2 and 3.<br />
#Connect using the VNC viewer of your choice (tightvnc is a good cross platform choice, vinagre works well from other linux boxes)<br />
<br />
Troubleshooting<br />
<br />
*Able to connect successfully but the screen doesn't appear to refresh?<br />
**You need to disable compiz: System-&gt;Preferences-&gt;Appearance-&gt;Visual Effects tab, then check None<br />
*Unable to connect?&nbsp;<br />
**Double check your computer's IP address. If you connect through a router (ie have a 192.168.x.x IP) you may not be able to connect without configuring your router<br />
**Try using your computer's name<br />
<br />
== Working With File Servers ==<br />
<br />
Note that Linux suffers from the same lack of compatability with our new DFS (read middfiles) system that Macs do, only worse. As of 9/4/09, Linux is almost entirely incompatible with DFS.&nbsp;The exception is a terminal based tool that allows only very basic functionality. There is a workaround, but is inelegant, time consuming, and requires the use of (potentially) large numbers of bookmarks to implement. Here we go:''<br>''<br />
<br />
A few terms:<br />
<br />
*''Username'' - This is your Midd username. It is the first part of your Midd email address (i.e. '''username'''''@middlebury.edu'')<br />
*''Distributed File System'' - Middfiles is an implementation of DFS. If you don't know what middfiles is and are still trying to find your tigercat or classes folder, try looking [https://mediawiki.middlebury.edu/wiki/LIS/DFS here] or [http://www.middlebury.edu/academics/lis/about/lis_do_you_know/2009/lis_lecturesevents_633792089828837871.htm here]. <br><br />
*<br />
<br />
=== Finding Middfiles Server Names ===<br />
<br />
The real reason why Linux is incompatible with&nbsp;DFS has to do with what what DFS is. DFS is essentially a set of symbolic links used to connect a bunch of different servers. Linux is incapable at the moment of recognize where these symbolic links point. This means you can connect to one level of middfiles, but as likely or not, when you try to open a new folder, DFS will try to send you on a link to a new server, which Linux can't follow. The solution therefore is to bypass middfiles entirely and connect to the underlying servers directly. The first step then, is to determine the names of the underlying servers:<br><br />
<br />
#Connect to middfiles using your username and password on a Windows System (see below)<br><br />
#Go to the parent of the folder you are trying to access - e.g. if I want to map my home folder (username sjudd) which is located at middfiles/home/S-Z/sjudd, I would instead navigate to middfiles/home/S-Z<br><br />
#Right click on the folder you want to be able to access in Linux and click on Properties<br><br />
#Click on the DFS tab<br><br />
#Under Path you should see a link in the form \\name\parent, where name is typically an animal (MOOSE, HOUND, ALPACA etc.) and parent is the name of the parent folder you opened in step 2. Record this path.<br><br />
#Translate:&nbsp;name is the name of the server you are trying to connect to. parent is the name of the share you want to connect to<br><br />
<br />
As a final note:&nbsp;It is likely these server names will change every once in a while. Just because the name of the server on which my home folder is stored happens to be MOOSE now doesn't mean it won't change to PARASTRATIOSPHECOMYIASTRATIOSPHECOMYIOIDES (ok well maybe not that name...) in the future. This is actually a feature of DFS:&nbsp;the overall structure of the filesystem remains stable even when the underlying server names change around. As a result, if you notice that you can't connect to a server that used to work, it may be because the server where the folder you are trying to access had a name change.<br><br />
<br />
=== Accessing a Windows box from Linux ===<br />
<br />
Neccessary for a number of tasks, including any that require access to exchange but can't be done on webmail (DFS permissions/distribution lists primarily), as well as advanced DFS tools (restore from backups, determining underlying server names).<br />
<br />
Your options for getting access to a windows system from Linux (in order of most to least preferable, although option 3 might be more practical than option 2. Then again this is linux, if you wanted practical you would not be using linux):<br />
<br />
#Connect to Coal (available to all middlebury users on campus, a remote access windows server) - use the command 'rdesktop coal.middlebury.edu' in a terminal. Enter your middlebury credentials to connect. If the command rdesktop doesn't work, you likely need to look up a way to install rdesktop for your particular distro (sudo apt-get install rdesktop for Ubuntu)<br><br />
#Connect using rdesktop or a VNC client to another windows box elsewhere on campus...<br />
#Cheat! Use a public lab computer, a friend's computer, dualboot windows, beg and plead from windows using friends <br><br />
#Consider paying for software like crossover.<br />
<br />
=== Connecting to File Servers ===<br />
<br />
#In the panel: ''Places'' -&gt; ''Connect to Server...''<br><br />
#For ''Service Type'' select '''Windows Share'''<br><br />
#For ''Server'' enter: the name you looked up in windows<br><br />
#For ''Share ''enter: the name of the parent folder you navigated to windows<br />
#For ''Folder'' enter:&nbsp;the name of the folder you want to access (note that this isn't actually neccessary, if you want to access multiple folders on a single share or even if you don't feel like filling it in, you can leave this blank. Only a Server and a Share are strictly neccessary).<br />
#For ''User Name'' enter:&nbsp;your middlebury username<br><br />
#For ''Domain Name'' enter:&nbsp;MIDD<br />
#Check Add bookmark if you plan on connecting to this folder repeatedly and name it whatever you would like (best to mention the folder name and the server it is on, but if you want to be a rebel go ahead, it doesn't matter). Note this assumes you are using Nautilus and Ubuntu, may be different for other file managers/distros.<br />
<br />
Troubleshooting:<br />
<br />
*Ensure you are connected to the network using an ethernet cable or via midd_secure<br />
*Spell the server and share names correctly<br />
*Avoid using any kind of smb:// or / or \ in the server or share name. As long as you select Windows Share for the service type, linux will do all this for you<br />
*Double check that the domain is MIDD, your username is correct, and there isn't a chance your password will have expired (generally once every 6 months, when in doubt check by going to go.middlebury.edu/activate)<br />
*Google!<br />
<br />
=== Disconnecting to File Servers ===<br />
<br />
If you saved your server as a bookmark: (again for Nautilus and Ubuntu)<br />
<br />
#Open Nautilus<br />
#Open the Bookmarks menu and select Edit Bookmarks...<br />
#Select the bookmark for the server folder you want to delete and click Remove<br />
#To disconnect the server for your current session, see below<br />
<br />
To disconnect from a server for the current session:<br />
<br />
#Right click on the server folder on your desktop&nbsp;(it will appear when you first connect) and select Unmount Volume<br />
#Open Nautilus and click the disconnect symbol next to the server folder name that appears under Places:<br><br />
<br />
== Applications ==<br />
<br />
==== Web browsing ====<br />
<br />
Mozilla Firefox 3 is the default web browser on Ubuntu.<br />
<br />
==== OpenOffice.org ====<br />
<br />
Stable and full-featured. In many places, OpenOffice is used as a zero-cost alternative to Microsoft Office.<br />
<br />
When setting up anyone with Ubuntu, '''strongly consider setting document file format defaults'''. By default, OpenOffice saves documents as .odt, .ods, OpenDocument format. It's a good format but MS Office doesn't support it. In OpenOffice under Tools -&gt; Options, under the Save/Load category, you can set OOo to automatically save documents in the Microsoft format.<br />
<br />
==== Email client ====<br />
<br />
The default email client that comes with Ubuntu is '''Evolution'''. '''Thunderbird''' is a better-known alternative that you may want to consider. Both are good, sturdy email clients and both can connect via IMAP to Midd servers.<br />
<br />
Evolution has native support for connecting to MS Exchange servers versions 2000 and 2003 but no native support for connecting to 2007. And yes, we did upgrade to MS Exchange Server 2007. One possible solution to keep an eye on is the evolution-mapi plugin. This will kind of allow you to connect using OWA&nbsp;(mail.middlebury.edu)&nbsp;if you use the IP&nbsp;address (why that would matter, I don't know, but it does).&nbsp;It has a tendency to crash when you try to open calendars&nbsp;(which don't work), it doesn't really allow you access to the global address book, notes and tasks etc. appear to be out, and mail is kind of sketchy. Hopefully evolution or the MAPI plugin will be updated in the near future.<br />
<br />
If you need to use exchange, use outlook and windows. See above for suggestions on ways of doing so.<br />
<br />
===== MAPI and Evolution =====<br />
<br />
Configuring the MAPI plugin for Evolution (as of 9/4/09):&nbsp;(remember this is broken, completely broken, but it at least allows you to authenticate, which is more than you can do with the exchange plugin...):<br />
<br />
#In Identity - enter required info, ensure your email address is correct nothing else particularly matters<br />
#In Receiving Email - Sever type is Exchange&nbsp;Mapi, Server is the IP address of panther.middlebury.edu, username is your middlebury username, domain name is MIDD. Enter this info, then click authenticate, enter your middlebury password when prompted.&nbsp;After authenticating you can continue.<br />
#In Receiving Options - Most of this doesn't matter ad.middlebury.edu and puma.middlebury.edu are possibilities for the GAL/active directory, under options make sure to check 'Automatically synchronize account locally'<br />
#In Account Management - enter whatever you like<br />
#In Timezone - same as 4<br />
<br />
Congrats, you now have a broken exchange client! Careful with the calendar though, if you open it too quickly after opening the MAPI exchange account for the first time the program can crash. If you force quit it, it will probably refuse to start until you delete its config file (no reinstalling won't help).<br />
<br />
Since you are using panther.middlebury.edu and ad.middlebury.edu or puma.middlebury.edu, this won't work at all if you go off campus unless you VPN. Of course since it doesn't really work to begin with you might not notice...<br />
<br />
==== For older computers ====<br />
<br />
For older computers, Linux has a host of light-weight programs available as alternatives to the more popular ones. Consider:<br />
<br />
*Epiphany Browser, instead of Firefox<br />
*AbiWord and Gnumeric, lightweight word processor and spreadsheet programs that can replace some of OpenOffice's functionality<br />
<br />
If the system has 128MB RAM or less, consider the alternative distribution Xubuntu. Xubuntu is great for older/slower systems and comes with many such programs pre-installed.<br />
<br />
==== Wine ====<br />
<br />
If you're adventurous, you can get some Windows programs to work great under Linux using Wine Windows Emulator. More details pending...<br />
<br />
== Getting Help ==<br />
<br />
Greatest thing about Ubuntu is that it has a huge support/fan base and chances are whatever you are stuck trying to figure out, someone has a solution out there. Google and conquer.<br />
<br />
There are also a few linux users at the helpdesk and elsewhere on campus. If you have a question or have found a solution to a problem mentioned in this wiki or elsewhere, feel free to share it (at least with me ~Sam).<br />
<br />
Unfortunately, Ubuntu is not an officially supported Operating System by the Helpdesk. The level of support that you will receive from the helpdesk will be limited. However, if you are stumped by an issue, you should not hesitate to place a call (email might be somewhat better, you are likely to get the "Ubuntu is not supported" line either way though) or preferably stop by the Walkin section of the Helpdesk for assistance. The knowledge pool of the consultants is pretty impressive and a solution or answer to your problem is likely to be found.<br />
<br />
[[Category:Linux]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computer_purchase_guidelines&diff=30733Computer purchase guidelines2014-08-07T13:03:11Z<p>Alexa Gospodinoff: </p>
<hr />
<div>== Deciding on a computer purchase ==<br />
<br />
==== Do I have to buy a computer? Are computers and printers available for public use?====<br />
<br />
Middlebury has more than 400 PCs and Macs in public computer laboratories, classrooms, and the library. Laser printing is readily available in public labs, several public spaces (Mahaney Center for the Arts, MiddExpress, and the Chateau), and the libraries. Students are not required to have a computer but most find it extremely helpful to have their own. Some students opt to bring their own printers as well.<br />
<br />
====What type of computer should I buy? What computers do most students use?====<br />
<br />
*Students typically prefer '''having a laptop to having a desktop'''. Laptops are more expensive than desktops of similar-quality hardware, but students generally value the portability that laptops provide. The libraries and other common spaces are equipped with outlets, network jacks, and wireless access so that students can easily use their laptops in multiple locations.<br />
*'''PC or Mac''': Both are well-supported on the Middlebury campus. Macs are more commonly used by students than PCs. PCs tend to be cheaper than Macs. Typically, Mac computers require slightly less support and maintenance than PCs do. <br>''Please note that Linux is ''not officially supported'' by the Middlebury infrastructure, however most Middlebury resources work well with Ubuntu Linux.''<br />
*'''More expensive doesn't necessarily mean more functional'''. Students use their computers primarily for word processing, email, music, and internet browsing; any popular computer model will meet all of these needs.<br />
**Advanced statistical analysis, video / graphics editing, or gaming will require a higher-end computer.<br />
**Netbooks, or low-end mini laptops, are extremely cheap and are capable of word processing, web browsing, email, music, and so forth. Perhaps their biggest limitation is that the tiny screens and tiny keyboards can be uncomfortable to use.<br />
**Portable devices like iPhones, iPads, Android tablets, and Chromebooks are convenient for quick Web searches and e-mail access, but they have limited capabilities and typically cannot run the specialized educational software required for some classes. For this reason most students also use either public lab computers or their own laptop or desktop computers.<br />
<br />
==== Where should I buy my computer? ====<br />
We do not recommend any particular vendor over another. It pays to shop around and ask questions as many vendors offer some form of educational discount.<br />
<br />
If you wish to explore local options, the College Store is an authorized Apple retailer. See the computer accessories section below for additional business contact information.<br />
<br />
== Software and accessories ==<br />
<br />
====What software is available to Middlebury College Students?====<br />
<br />
*'''Sophos AntiVirus''': Middlebury College has licensing for all regular year Middlebury College students. It is available for download, free of charge, at [http://go.middlebury.edu/sav go/sav] once students are on campus. It is not available for download for people who are off campus.<br />
*'''Microsoft Office''': Middlebury College has a contract for Microsoft Office that applies to all regular year Middlebury College students. It is available for download, for a fee of $9.95, at [http://go.middlebury.edu/getoffice go/getoffice] once students are on campus.<br />
<br />
====How do I purchase other computer accessories?====<br />
<br />
The College Store located in Proctor Hall offers a variety of tech-related accessories, such as ethernet cables, blank CD's, and surge protectors and is an authorized Apple Store. Other accessories can often be purchased online for reasonable prices. Here are two good resources in finding reasonable prices on accessories:<br />
<br />
*PriceWatch.com-- an index for pricing individual computing products from ethernet cards to external CD-burners. Companies sign up to be listed and you may query Pricewatch's database of prices.<br />
*C-net.com-- an index for prices along with a resource for reviews of equipment. Product range is similar to PriceWatch.com.<br />
<br />
Local resources include:<br />
*Computer Specialists Inc., 1590 Rte 7 S, Suite 3, Middlebury, 802-388-1444<br />
*Main Street Stationery, 40 Main St, Middlebury, 802-388-6787<br />
*Martin's Hardware (RadioShack), 859 Rte 7 S, Middlebury, 802-388-9500<br />
<br />
== Computer Support ==<br />
====Where can I get help with my computer?====<br />
<br />
Help documents are available and assistance can be requested from the HelpDesk website. If you need personalized assistance, you can contact the HelpDesk via email to helpdesk@middlebury.edu or by calling (802) 443-2200. In some cases, we are available to assist with hardware troubleshooting and diagnosis, but we remind you that you may want to contact the manufacturer of your computer for assistance. Additionally, there are a variety of Internet-based help resources and manufacturer's help available. Local vendors are available to perform many out-of-warranty computer equipment repairs.<br />
<br />
== Security and protection ==<br />
<br />
====Is theft a problem with laptop computers?====<br />
<br />
Laptop theft at Middlebury College is not common, but is a real concern nonetheless. Statistics on crime at Middlebury are available from Public Safety. Some computers have been stolen when students left them unattended in public areas such as dining halls, libraries, or lounges. Most thefts can be prevented by keeping rooms locked and / or using locking kits. Homeowner insurance policies can often be extended to cover a student's computer while at College; we recommend this when possible. Check with your insurance company for details.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Hardware]]<br />
[[Category:Mac]]<br />
[[Category:Windows]]<br />
[[Category:Equipment]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computer_purchase_guidelines&diff=30732Computer purchase guidelines2014-08-07T13:02:22Z<p>Alexa Gospodinoff: whoops outdated information</p>
<hr />
<div>== Deciding on a computer purchase ==<br />
<br />
==== Do I have to buy a computer? Are computers and printers available for public use?====<br />
<br />
Middlebury has more than 400 PCs and Macs in public computer laboratories, classrooms, and the library. Laser printing is readily available in public labs, several public spaces (Mahaney Center for the Arts, MiddExpress, and the Chateau), and the libraries. Students are not required to have a computer but most find it extremely helpful to have their own. Some students opt to bring their own printers as well.<br />
<br />
====What type of computer should I buy? What computers do most students use?====<br />
<br />
*Students typically prefer '''having a laptop to having a desktop'''. Laptops are more expensive than desktops of similar-quality hardware, but students generally value the portability that laptops provide. The libraries and other common spaces are equipped with outlets, network jacks, and wireless access so that students can easily use their laptops in multiple locations.<br />
*'''PC or Mac''': Both are well-supported on the Middlebury campus. Macs are more commonly used by students than PCs. PCs tend to be cheaper than Macs. Typically, Mac computers require slightly less support and maintenance than PCs do. <br>''Please note that Linux is ''not officially supported'' by the Middlebury infrastructure, however most Middlebury resources work well with Ubuntu Linux.''<br />
*'''More expensive doesn't necessarily mean more functional'''. Students use their computers primarily for word processing, email, music, and internet browsing; any popular computer model will meet all of these needs.<br />
**Advanced statistical analysis, video / graphics editing, or gaming will require a higher-end computer.<br />
**Netbooks, or low-end mini laptops, are extremely cheap and are capable of word processing, web browsing, email, music, and so forth. Perhaps their biggest limitation is that the tiny screens and tiny keyboards can be uncomfortable to use.<br />
**Portable devices like iPhones, iPads, Android tablets, and Chromebooks are convenient for quick Web searches and e-mail access, but they have limited capabilities and typically cannot run the specialized educational software required for some classes. For this reason most students also use either public lab computers or their own laptop or desktop computers.<br />
<br />
==== Where should I buy my computer? ====<br />
We do not recommend any particular vendor over another. It pays to shop around and ask questions as many vendors offer some form of educational discount.<br />
<br />
If you wish to explore local options, the College Store is an authorized Apple retailer. See the computer accessories section below for additional business contact information.<br />
<br />
== Software and accessories ==<br />
<br />
====What software is available to Middlebury College Students?====<br />
<br />
*'''Sophos AntiVirus''': Middlebury College has licensing for all regular year Middlebury College students. It is available for download, free of charge, at [http://go.middlebury.edu/sav go/sav] once students are on campus. It is not available for download for people who are off campus.<br />
*'''Microsoft Office''': Middlebury College has a contract for Microsoft Office that applies to all regular year Middlebury College students. It is available for download, for a fee of $9.95, at [http://go.middlebury.edu/getoffice go/getoffice] once students are on campus.<br />
<br />
====How do I purchase other computer accessories?====<br />
<br />
The College Store located in Proctor Hall offers a variety of tech-related accessories, such as ethernet cables, blank CD's, and surge protectors and is an authorized Apple Store. Other accessories can often be purchased online for reasonable prices. Here are two good resources in finding reasonable prices on accessories:<br />
<br />
*PriceWatch.com-- an index for pricing individual computing products from ethernet cards to external CD-burners. Companies sign up to be listed and you may query Pricewatch's database of prices.<br />
*C-net.com-- an index for prices along with a resource for reviews of equipment. Product range is similar to PriceWatch.com.<br />
<br />
Local resources include:<br />
*Computer Specialists Inc., 1590 Rte 7 S, Suite 3, Middlebury, 802-388-1444<br />
*Main Street Stationery, 40 Main St, Middlebury, 802-388-6787<br />
*Martin's Hardware (RadioShack), 859 Rte 7 S, Middlebury, 802-388-9500<br />
<br />
== Computer Support ==<br />
====Where can I get help with my computer?====<br />
<br />
Help documents are available and assistance can be requested from the HelpDesk website. If you need personalized assistance, you can contact the HelpDesk via email to helpdesk@middlebury.edu or by calling (802) 443-2200. In some cases, we are available to assist with hardware troubleshooting and diagnosis, but we remind you that you may want to contact the manufacturer of your computer for assistance. Additionally, there are a variety of Internet-based help resources and manufacturer's help available. Local vendors are available to perform many out-of-warranty computer equipment repairs.<br />
<br />
== Security and protection ==<br />
<br />
====Is theft a problem with laptop computers?====<br />
<br />
Laptop theft at Middlebury College is not common, but is a real concern nonetheless. Statistics on crime at Middlebury are available from Public Safety. Some computers have been stolen when students left them unattended in public areas such as dining halls, libraries, or lounges. Most thefts can be prevented by keeping rooms locked and / or using locking kits. Homeowner insurance policies can often be extended to cover a student's computer while at College; we recommend this when possible. Check with your insurance company for details.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Hardware]]<br />
[[Category:Mac]]<br />
[[Category:PC]]<br />
[[Category:Equipment]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Using_the_Virtual_Computer_Labs&diff=30727Using the Virtual Computer Labs2014-08-06T19:27:43Z<p>Alexa Gospodinoff: </p>
<hr />
<div>== Summary<br> ==<br />
<br />
Middlebury College has made available a number of virtual computers that allow students, faculty and staff to access a variety of licensed software from personal or college owned computers. The virtual computers are available via the thin-cilent devices found in various labs & libraries, as well as through remote connections (RDP & VMware View Client application) on personal computers.<br />
<br />
This article will guide you through accessing the virtual environment from Middlebury's wired network, or from Middlebury's secure wireless networks. To access the virtual classroom from off-campus, you will need to first establish a [[VPN]] connection, then follow the instructions below.<br><br />
<br />
<br />
== Availability and Scheduling ==<br />
<br />
*The '''virtual computer lab''' (ie.'virtual classroom') computers are accessible to individual students & faculty via ''remote desktop'' or the ''vmware-view-client'' application.<br />
<br />
*The 'virtual classroom' is also the pool of virtual computers that the Middlebury College campus thin-clients access to provide comparable functionality to a desktop computer.<br />
<br />
*The virtual lab computers are available 24/7, with the exception of any Sunday 3AM-10AM and the last weekend of the year. During these times LIS may perform scheduled maintenance on the virtual lab.<br />
<br />
<br />
== Software Available on the Virtual Computer Lab ==<br />
<br />
The virtual lab computers run Windows 7 Pro. Almost any software that the College is licensed for can be made available in the virtual lab. The [http://go.middlebury.edu/software?public following page (go/software?public)]&nbsp;outlines all the software that the College has licensed for course work. The list of software available on the virtual lab changes every semester, depending on course needs. The [http://go.middlebury.edu/software?public go/software?public]&nbsp;page always has the most up-to-date list of software installed on the virtual lab.<br />
<br />
== Requirements ==<br />
<br />
'''For teaching a course with the virtual lab'''<br />
<br />
*A classroom with wired or wireless networking.&nbsp;<br />
*Students should bring their laptops to class – there is a one-time quick installation described below. Students can perform the installation in any location that has a network connection: at home, in the dorm, in the Library, at the helpdesk, during the first class... If a student does not have a laptop the Helpdesk can secure a computer in the classroom for that purpose for that semester.&nbsp;<br><br />
<br />
'''For accessing the virtual lab'''<br />
<br />
Students, faculty, and staff can access the virtual environment from any computer, including personal and student computers, as long as it fulfills these requirements:<br><br />
<br />
*The first time you access the virtual lab, you'll need '''administrative access''' to the computer you will be using.<br />
*Windows XP or later, '''with Internet Explorer.''' [[Image:IE icon.jpg|32x32px|IE icon.jpg]] or Mac OS X&nbsp;10.5 (Leopard) or later, '''with Safari.''' [[Image:Safari icon.jpg|32x32px|Safari icon.jpg]]<br />
*Linux is not supported officially, but you can take a look at the section [[#Accessing_the_Virtual_Lab_-_Instructions_for_Linux|Accessing the Virtual Lab - Instructions for Linux]].<br />
*'''On-Campus you should use a wired Ethernet connection OR one of these wireless networks: midd_secure, Midd_standard'''.<br />
*For off-campus access, you will need to first establish a VPN connection. You can find instructions on setting up VPN at [[VPN Setup Instructions]].<br />
<br />
Older operating systems and other browsers (such as Firefox, Chrome, Opera, etc.) are not supported at this time.<br><br />
<br />
== Accessing the Virtual Lab - Instructions for Windows PCs ==<br />
<br />
The virtual lab requires some software to be installed on your computer. '''You only need to run this installation once''' (see step 1 below).<br />
<br />
#If you used the virtual lab last semester, please [[Uninstall the VMware View software|uninstall the VMware View software]].<br />
#'''[One-Time Installation. Please use Internet Explorer]'''. Click this link: [http://go.middlebury.edu/virtual go.middlebury.edu/virtual] and follow the on-screen instructions. <br>A few steps into the installation, you will be prompted to enter a server name, enter '''vdm.middlebury.edu <br>'''During the installation, choose to install a shortcut on the desktop or the start menu (or both)'''<br>'''You should restart your computer if prompted.<br />
#After the installation, visit [http://go.middlebury.edu/virtual go.middlebury.edu/virtual]<br />
#Type in your ''College username/password'''<ref name="password" /> and click Login. A list of options will appear.<br><br />
#Click on the '''Virtual Computer Classroom''' option. This will connect you to an available computer that has the software needed for your course. Connecting to the computer may take a minute or two, please be patient. If the Virtual Computer Classroom does not open, try clicking on it again.<br><br />
#After a brief delay you will be connected to a virtual computer. To access the installed software click Start =&gt; Programs.<br>'''- After following these instructions once, accessing the virtual lab is much easier! (see below)'''<br>- Note that '''any files saved to the virtual computer will be deleted when you log off'''. Please remember to save all work to MiddFiles or your Class folder (See: [[Using File Servers - Windows|Using MiddFiles]]). <br>- When you are done using the virtual lab, please choose the Log Off option from the Start menu. '''<br><br>'''<br />
<br />
=== To use the virtual lab in the future ===<br />
<br />
After you have completed the steps above at least once, accessing the virtual lab is simple:<br />
<br />
#Visit&nbsp;[http://go.middlebury.edu/virtual go.middlebury.edu/virtual] with Internet Explorer [[Image:IE icon.jpg|32x32px|IE icon.jpg]], enter your College username/password and click the '''Virtual ''''''Computer Classroom''' option in the list.<br />
<br />
<br><br />
== Accessing the Virtual Lab - Instructions for Macs<br> ==<br />
<br />
The virtual lab requires some software to be installed on your computer<ref name="software" />. '''You only need to run this installation once''' (see step 1 below).<br />
<br />
#'''[One-Time Installation. Please use Safari [[Image:Safari icon.jpg|32x32px|Safari icon.jpg]]'''].&nbsp;Visit:&nbsp;[http://go.middlebury.edu/virtual go.middlebury.edu/virtual]&nbsp;with Safari. If prompted about the site's certificate, click '''Continue'''. <br>Click on the link for the View client =&gt; Wait for the download to finish =&gt; Accept the license agreement =&gt; A window will appear with the title "VMware View Client" =&gt; Drag the VMware View Client icon to your Applications folder. Close the VMware View Client window. Open your Applications folder and drag the VMware View Client icon to your Dock.<br>&nbsp;<br />
#Click on the VMware View Client icon on your Dock.<br />
#In the window that appears type in '''''v'''''<b>''dm.middlebury.edu&nbsp;''</b>in the address field (leave the rest at the default settings).<br />
#Click Continue and type in your '''College username/password'''<ref name="password" /> and click Login. A list of options will appear. <br>&nbsp;<br />
#Click on the '''Virtual Computer Classroom''' option. This will connect you to a computer that has the software for your course. Connecting to the computer may take a minute or two, please be patient. '''If the Virtual Computer Classroom does not open, try clicking on it again.'''<br>&nbsp;<br />
#After a brief delay you will be connected to an available computer. To access licensed software click Start =&gt; Programs.<br>'''- After following these instructions once, accessing the virtual lab is much easier! (see below) '''<br>- Note that '''any files saved to the virtual computer will be deleted when you log off'''. Please remember to save all work to MiddFiles or your Class folder (See: [[Using File Servers - Windows|Using MiddFiles]]). <br>- When you are done using the virtual computer, please Log Off. <br>'''<br>'''<br />
<br />
=== To use the virtual environment in the future ===<br />
<br />
After you have completed the steps above at least once, accessing the virtual environment is simple:<br />
<br />
#Click the VMware View icon on your dock, enter your College username/password and click the '''''Virtual Computer Classroom'''''&nbsp;option in the list.<br />
<br />
== Accessing the Virtual Lab - Instructions for Linux ==<br />
<br />
'''Linux is not supported officially by the VMware software that makes the virtual lab possible. In addition, Linux is not officially supported by Middlebury College. Please do not contact us with questions about using the Virtual Lab on Linux.'''<br />
<br />
Nevertheless, it is theoretically possible to access the virtual environment on Linux: <br><br />
<br />
#Download and install the VMware View Client for Linux: https://my.vmware.com/web/vmware/info/slug/desktop_end_user_computing/vmware_horizon_view_clients/2_0<br><br />
#Once installed, open the VMware View Client and you should be able to connect to the server vdm.middlebury.edu<br />
<br />
<br><br />
== Getting Assistance and Troubleshooting<br> ==<br />
<br />
Some tips:<br><br />
<br />
*You must have a working internet connection to access the virtual environment.<br><br />
*You can always call, email or visit the [http://go.middlebury.edu/helpdesk Helpdesk] and if we can't help you immediately, we are more than happy to schedule a one-on-one meeting!<br />
<br />
=== Frequent Issues ===<br />
<br />
#You cannot reach&nbsp;[http://go.middlebury.edu/virtual go.middlebury.edu/virtual] (you receive a 404 error or a time out error). '''<br>Solution''': Ensure that you have a working internet connection. If you are off-campus, see [[Using the Virtual Computer Labs Off-Campus]].<br><br />
#You cannot login with your username and password at [http://go.middlebury.edu/virtual go.middlebury.edu/virtual]<br>'''Solution''': Ensure that you are using your Exchange/Email username and password. This is the same username and password that you would use to login to your MIIS/Middlebury email account. For assistance with determining your username and password you should contact the Helpdesk at Middlebury [http://go.middlebury.edu/helpdesk] or the Helpdesk at Monterey: [http://www.miis.edu/offices/it www.miis.edu/offices/it ]<br><br />
#You have Windows 7 and the Vmware View Client doesn't work (gives the error "View Client cannot connect to Connection Server").<br>Solution: Remove the VMware View Client from Add/Remove programs and visit&nbsp;go.middlebury.edu/virtual. This will update your VMware View software.&nbsp;<br />
#You click on the Virtual Computer Classroom icon but nothing happens. '''<br>Solution''': Wait a few seconds and try clicking again. The server may be busy processing the request from a classmate.<br><br />
#You don't see the Virtual Computer Classroom as an option or cannot find the applications for your course in the virtual lab computer.<br>'''Solution''': The applications should be accessed by clicking on Start (lower left corner of the screen) =&gt; Programs =&gt; Applications (see [https://mediawiki.middlebury.edu/wikis/LIS/images/6/63/Virtual_computer_classroom_desktop.PNG this picture ]for an example). See [http://go.middlebury.edu/software go/software]&nbsp;to determine if the application you are looking for is meant to be in the Virtual Classroom. If the software page confirms that the application is supposed to be there, but you still cannot find the applications, it is likely that you you are connected to a virtual computer outside the Virtual Computer Classroom. To resolve this, visit &nbsp;go/virtual and ensure you are selecting the Virtual Computer Classroom (there may be other options in the list, please click on the Virtual Computer Classroom). If you cannot see the Virtual Computer Classroom but you see other virtual labs, please contact the Middlebury College Helpdesk via email or phone: [http://go.middlebury.edu/helpdesk go.middlebury.edu/helpdesk] <br><br />
#How do I transfer a file '''from''' the virtual lab '''to''' my computer? <br>'''Solution 1''': You can save it to your [[Using File Servers - Windows|home folder on MiddFiles]] or your [[Using Course Folders on the Classes Server|course folder on MiddFiles]]. Any file saved to your home or course folder is accessible from the web, through [[NetStorage|NetStorage]].<br>'''Solution 2''': You can email the file to yourself.<br><br />
#How do I transfer a file from my computer to the virtual lab?<br>'''Solution 1''': You can save it to your home folder on MiddFiles or your course folder on MiddFiles through [[NetStorage|NetStorage]]. Any file saved to your home or course folder is accessible from the virtual lab, through [[Using File Servers - Windows|MiddFiles]].<br>'''Solution 2:''' You can email the file to yourself.<br><br />
<br />
=== Known Limitations ===<br />
<br />
#No access to the CD/DVD-ROM drive. A CD or DVD that you insert into your computer will not play in the virtual lab. <br>'''Workaround: '''If the contents of the disc are needed for coursework, the files from the CD can be copied into your classes folder.<br />
#No access to external USB devices. A USB device, such as flash drive inserted in your computer will not be visible in the virtual lab.<br>'''Solution for PCs: '''A separate installation program is available that can enable you to share USB devices with the virtual lab. The installation is available at http://go.middlebury.edu/files under Software =&gt; Software-Windows =&gt; Install on your PC =&gt; vmware. Download and run the file named vmware-viewclient-xxxxx.exe. After installation you can connect to the virtual lab from the Start Menu =&gt; Programs =&gt; Vmware =&gt; Vmware View.&nbsp;<br>'''Solution for Macs:&nbsp;'''If the contents of the USB drive are needed for coursework, the files can be copied into your classes folder or home folder.<br />
#Some 64bit versions of Windows 7 may have an issue during the first time they access the virtual lab - the required software fails to install.&nbsp;<br>'''Solution 1:''' Run Internet Explorer in 32-bit mode when you need to use the virtual lab: Click Start, in the search box paste this line and press enter:&nbsp;"C:\Program Files (x86)\Internet Explorer\iexplore.exe"<br>'''Solution 2:''' You can try connecting to the virtual lab using a standalone program (i.e. not from the go/virtual webpage). The installation for the standalone program is available at http://go.middlebury.edu/files under Software =&gt; Software =&gt; Public =&gt; vmware. Download and run the file named VMware-viewclient-'''x86_64'''-xxxxx.exe. After installation you can connect to the virtual lab from the Start Menu =&gt; Programs =&gt; Vmware =&gt; Vmware View.<br />
<br />
== Notes ==<br />
<br />
#<div id="divpassword">These are the same username and password that you use for accessing your Middlebury/MIIS email</div><br />
#<div id="divvpnnote">[[VPN]] is required unless you are physically at Middlebury College in Vermont.</div><br />
<br />
[[Category:Virtual]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Resources_Requiring_VPN_For_Off_Campus_Access&diff=30726Resources Requiring VPN For Off Campus Access2014-08-06T19:00:30Z<p>Alexa Gospodinoff: </p>
<hr />
<div>If you plan to work with any of the following resources from off campus, you '''must''' first establish a VPN connection:<br />
<br />
* '''Internet Native Banner''' (aka Banner INB)<br />
** Note: BannerWeb, commonly used for time entry and approvals, does '''not''' require VPN.<br />
* '''Nolij''' document management system<br />
* '''Hyperion''' reporting<br />
* '''FAMIS''' maintenance work order system<br />
* '''Remote Desktop Connection''', used to connect to another computer so you see the remote computer's desktop as if you were sitting right in front of it.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:VPN]]<br />
[[Category:Remote Access]]<br />
[[Category:Banner]]<br />
[[Category:Banner INB]]<br />
[[Category:Nolij]]<br />
[[Category:Hyperion]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Resources_Available_from_Off-campus&diff=30725Resources Available from Off-campus2014-08-06T19:00:14Z<p>Alexa Gospodinoff: </p>
<hr />
<div>''See also:''&nbsp; [[Off Campus Access|'''Off-Campus Access''']]<br />
<br />
Many computing and library resources and services are available to members of the College community when off-campus. This listing samples many of those most frequently used:<br />
<br />
*'''Middfiles and other networked drives:''' For best results, use [[Off_Campus_Access#VPN|VPN]].<br />
*'''Email:''' Log in to [http://go.middlebury.edu/mail http://go.middlebury.edu/mail]<br>''note: access to Middlebury email via the web looks most like Outlook if you use Internet Explorer.<br>For details, see the article on [[WebMail]].'' <br><br />
* '''Lynda''' online learning: To access thousands of video-based courses and movies, visit http://go.middlebury.edu/lynda then log in with your Middlebury username and password.<br />
* '''Internet Native Banner''' (INB), '''Hyperion''' reporting, '''Nolij''', and '''FAMIS''': [http://go.middlebury.edu/vpn VPN] use is required for these services.<br />
*'''Campus Directory:''' To view entries in the campus directory, select the directory from Midd's web site (bottom right corner) or [http://go.middlebury.edu/directory http://go.middlebury.edu/directory]. When not logged in, some information in the directory may be hidden to the general public. To see more information as if you’re on campus, click “Log On” at the bottom of the page, and enter your Midd username and password.<br />
*'''Research databases and indexes (e.g., ''JSTOR''):''' Use the links at [http://go.middlebury.edu/indexes http://go.middlebury.edu/indexes] and enter your Midd username and password when prompted. Once you’ve logged in for one database, your login will remain active for other databases you access during that session.<br />
*'''Electronic journals (e.g., ''Science''):''' Use the links at [http://go.middlebury.edu/journals http://go.middlebury.edu/journals] and enter your Midd username and password when prompted. Once you’ve logged in for one journal, your login will remain active for other journals you access during that session.<br />
*'''Ebooks''': You can find all of our ebooks (from EBL, EBSCO, Hathi Trust and other providers) in [http://go.middlebury.edu/summon Summon] and&nbsp;[http://go.middlebury.edu/midcat MIDCAT]; enter your Midd username and password if prompted.&nbsp;<br />
*'''RefWorks:''' For the access code which will allow you to use RefWorks from off-campus, log in to [http://www.middlebury.edu/academics/lib/research/groupcode Group Code (off-campus access to RefWorks)].<br />
*'''Book renewals:''' Go to My MIDCAT ([http://go.middlebury.edu/mymidcat http://go.middlebury.edu/mymidcat]). View the items checked out to you and select those which you'd like to renew. Please contact Library Circulation (below) with any questions about renewing, returning or borrowing.<br />
*'''Interlibrary Loan -- articles: '''If you’re away from campus in a study abroad program or on sabbatical, you may request electronic delivery of articles. Requests can be placed from many of our research databases, and articles will be sent to your ILLiad account. You also may go directly to ILLiad ([http://go.middlebury.edu/ill http://go.middlebury.edu/ill])&nbsp; to place an article request. (Please do not request books when you will not be available to pick them up in Middlebury.) For more information see: [http://mediawiki.middlebury.edu/wiki/LIS/Borrowing#Information_for_Off-Campus_Patrons_and_Students_in_Middlebury.27s_Schools_Abroad Information for Off-Campus ILL&nbsp;Patrons]<br><br />
*'''NExpress direct borrowing (and returning):''' If you're visiting any of our partner libraries, just bring your MiddCard and you'll be able to check their books out. You can return the books to a NExpress library too. Search all NExpress libraries at [http://go.middlebury.edu/nexpress http://go.middlebury.edu/nexpress], or search individual library catalogs here:<br>[http://www.bates.edu/ Bates College ]: [http://abacus.bates.edu/Library/ Library ]: [http://ladd.bates.edu/ Catalog ]<br>[http://www.bowdoin.edu/ Bowdoin College ]: [http://library.bowdoin.edu/ Library ]: [http://library.bowdoin.edu/opac Catalog ]<br>[http://www.colby.edu/ Colby College ]: [http://library.colby.edu/ Library and Catalog ]<br>[http://www.middlebury.edu/ Middlebury College ]: [http://www.middlebury.edu/lis/lib Library ]: [http://biblio.middlebury.edu/search~S2 Catalog ]<br>[http://www.northeastern.edu/ Northeastern University ]: [http://www.lib.neu.edu/ Library ]: [http://nucat.lib.neu.edu/ Catalog ]<br>[http://www.wellesley.edu/ Wellesley College ]: [http://www.wellesley.edu/Library/ Library and Catalog ]<br>[http://www.williams.edu/ Williams College ]: [http://www.williams.edu/library/ Library ]: [http://francis.williams.edu/ Catalog ]&nbsp;<br />
<br />
[[Category:Remote Access]]<br />
[[Category:Journals]]<br />
[[Category:Electronic resources]]<br />
[[Category:NExpress]]<br />
[[Category:ILL]]<br />
[[Category:Interlibrary Loan]]<br />
[[Category:RefWorks]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=FTP_Files_To_and_From_Midd-Unix&diff=30724FTP Files To and From Midd-Unix2014-08-06T18:59:51Z<p>Alexa Gospodinoff: </p>
<hr />
<div><u>'''NOTE: Midd-Unix accounts are no longer being created automatically!'''</u> See this page for details: [[How do I create my own web page#Community_Pages_aka_Midd-unix|How_do_I_create_my_own_web_page#Community_Pages_aka_Midd-unix]]<br />
<br />
In addition, we've switched to a more secure version of FTP called SFTP (or Secure FTP) and you will need to use an SFTP program to connect to midd-unix. Below, we list some SFTP&nbsp;programs that are available for free to the Middlebury College community.<br />
<br />
http://en.wikipedia.org/wiki/Comparison_of_FTP_client_software<br />
<br />
You can move your files to and from the Midd-Unix cluster using your favorite SFTP client.<br />
<br />
<br>Your Midd-Unix space has three folders setup for you by default: '''private''', '''public''', and '''public_html'''. Permissions allow only you to access files in your '''private''' folder, while anyone can read (but not make changes) to files in your '''public''' and '''public_html''' folders. The '''public_html''' is a special folder you can create a web page.<br />
<br />
<br>These instructions are very general in an attempt to accommodate various SFTP clients.<br />
<br />
#Launch your SFTP application.<br />
#Connect to the host '''midd-unix.middlebury.edu'''<br><br />
#*Use your Middlebury username and password.<br />
#*If your SFTP client has a field for '''Directory '''or '''Folder '''leave it blank to force SFTP to use your folder on Midd-Unix.<br><br />
#After the connection is made, navigate to the folder from or to which you want to copy files.<br />
#*With text-based SFTP client, use the command '''cd foldername '''(type '''dir '''to view the folder contents).<br />
#*With a window based SFTP client, select your location by clicking upon the folder icons to move around.<br />
#To copy files from your computer to Midd-Unix.<br />
#*With text-based SFTP client use the command '''put filename''' for individual files, or '''mput *.*''' to copy all files.<br />
#*With a window-based SFTP client, select files and click the transfer arrow to copy the file(s).<br />
#To copy files from Midd-Unix to your computer.<br />
#*With a text based SFTP, use the command '''get filename''' for individual files, '''mget *.*''' to copy all files.<br />
#*With a window based SFTP, select files by clicking on them and click the arrow to copy the file(s).<br />
#Close the connection to Midd-Unix.<br />
#*With text-based SFTP client, type '''exit'''.<br />
#*With a window-based SFTP client, click on '''Close''' or '''Close Connection'''.<br />
<br />
<br><br />
<br />
[[Category:Midd-unix]]<br />
[[Category:FTP]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=VPN_Setup_Instructions&diff=30723VPN Setup Instructions2014-08-06T18:59:29Z<p>Alexa Gospodinoff: </p>
<hr />
<div>== What is VPN? ==<br />
'''VPN''' stands for Virtual Private Network; see the [http://en.wikipedia.org/wiki/Virtual_private_network Wikipedia article on VPN] for more general info. Active faculty, staff and students can use VPN to access resources on the Middlebury network that are [[Resources_Requiring_VPN_For_Off_Campus_Access|normally unavailable from off campus]], such as Banner INB or fast connections to Middfiles. [[Off_Campus_Access#Off-campus_Access_via_EZproxy|(Access to library subscription e-resources is the '''major exception'''. That requires EZproxy and is described here.)]]<br />
<br />
We have a new VPN client called Junos Pulse for Windows, OSX, Android, and iOS. The client installer files for Mac and Windows can be found in Middfiles under '''[https://middfiles.middlebury.edu/software/public/Junos%20Pulse/ Software\Public\Junos Pulse]'''.<br />
[[File:JunosPulse.png|none||Junos Pulse Logo]]<br />
<br />
== Windows Instructions ==<br />
<br />
# Verify your version of Windows.<br />
#*'''Windows 8''' users should update to version 8.1, and need to use the [http://technet.microsoft.com/en-us/library/jj613767.aspx built-in VPN client]. Go to Settings > Network > Add VPN client. Choose Juniper Networks Junos Pulse as your VPN Provider, but Do NOT install the Pulse client on Windows 8! Use vpn.middlebury.edu as the server name.<br />
#*'''Windows 7''' users should check to see if they have the 64-bit edition (see [http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit How to tell if your version of Windows is 32-bit or 64-bit]).<br />
# Windows 7 users download the installer from [https://middfiles.middlebury.edu/software/public/Junos%20Pulse/ Software\Public\Junos Pulse]; you want the file named: j-pulse-win-*-64bitinstaller.msi (or -32bitinstaller.msi for 32-bit Windows.)<br />
# Install the software. You don't need to select any special options during the install. The default checkbox at the end will launch Junos Pulse at the end of the install.<br />
# Look for the new gray 6-petaled icon down in the tray in the lower-right (it's so small it might just look like a hexagon). If it's not appearing, try clicking on the white up-arrow to show the rest of your tray icons.<br />
# Click on it and choose "Open Pulse"<br />
# On the box (your list of "connections", which is currently blank), click the [+] button next to "Connections" to add a new connection.<br />
## For name, call it whatever you want. (Example: "Middlebury College VPN")<br />
## For server URL, use: '''https://vpn.middlebury.edu'''<br />
# Click either the [Connect] button (which will add it to your saved connections and connect immediately), or [Add] (to save it and connect later)<br />
# Once added, your new connection will appear in the list beneath "Connections". Click on the [Connect] button next to it to connect.<br />
# You will be prompted for your username (just use your network username. Don't prefix it with the domain or anything) and password, along with an optional checkbox to Save settings. For security reasons, we recommend NOT saving your password.<br />
# Once connected, the box will say as much and then vanish after a few moments. The Junos Pulse icon in the tray will go from gray to colored (blue with an orange top petal)<br />
# To disconnect, click on the flower icon, then the VPN name, and then "Disconnect"<br />
<br />
Once you have a saved connection, in the future you can just click on the Junos Pulse icon in the tray and select it from the pop-up.<br />
<br />
== Mac Instructions ==<br />
<br />
# Download the installer from [https://middfiles.middlebury.edu/software/public/Junos%20Pulse/ Software/Public/Junos Pulse]; you want the file named: j-pulse-mac-*-installer.dmg. Double-click to open it.<br />
# When the disk image mounts and opens, '''right-click''' on the file JunosPulse.mpkg and select Open.<br />
# Just step through the install. There is no need to select or change anything.<br />
# Once installed, you'll find the Junos Pulse client under Applications (you may want to drag and drop it to the desktop or dock to create an alias for easier access). Launch this.<br />
# On the box that appears (your list of "connections", which is currently blank), click on the [+] button in the lower-left to add a new connection.<br />
## For name, call it whatever you want. (Example: "Middlebury College VPN")<br />
## For server URL, use: '''https://vpn.middlebury.edu'''<br />
# Click either the [Connect] button (which will add it to your saved connections and connect immediately), or [Add] (to save it and connect later)<br />
# Once added, your new connection will appear in the list beneath "Connections". Click on the [Connect] button next to it to connect.<br />
# You will be prompted for your username (just use your network username. Don't prefix it with the domain or anything) and password, along with an optional checkbox to Save settings. For security reasons, we recommend NOT saving your password.<br />
# You should now see a six-petaled icon in your top menu bar. On the Mac, it seems backwards from Windows: colored (blue with 1 orange petal) means you're NOT connected to the VPN. Gray with a green checkmark means you're connected to the VPN<br />
# Once connected, you can close the Junos Pulse window. The icon in the menu bar represents the running Junos Pulse client.<br />
# To disconnect, click on the flower icon, then the VPN name, and then "Disconnect"<br />
<br />
Once you have a saved connection, in the future you can just click on the Junos Pulse flower icon in the top menu bar and select it from the pop-up.<br />
<br />
== Android Instructions ==<br />
<br />
# Install the app from https://play.google.com/store/apps/details?id=net.juniper.junos.pulse.android or search on the Google Play Store<br />
# Launch the app and click on the [Add Connection] button<br />
# For the Connection name, call it whatever you want. (Example: "Middlebury College VPN")<br />
# For URL, use: '''https://vpn.middlebury.edu'''<br />
# For Username, just use your network username. Don't prefix it with the domain or anything.<br />
# "Uses certificate" is left unchecked and "Realm" and "Role" can be left blank<br />
# Click the [Create Connection] button at the bottom (scroll down if you don't see it)<br />
# You'll be taken back to the main screen. Now just click on the [Connect] button.<br />
# You'll get prompted for your username and password. Username should already be filled in from before, so enter in your network password then click the green [Sign in] button at the bottom.<br />
# You will get a warning box for "Attention: Junos Pulse attempts to create a VPN connection", etc. Check the box for "I trust this application" then the [OK] button.<br />
# Once it has finished connecting, you should have a key icon in your notification area (either the top or bottom of your screen, depending on model). Show notifications (swipe down or tap) then select the item for "VPN is activated by Junos Pulse" to check the status or disconnect.<br />
<br />
== iOS Devices (iPhone, iPad, etc.) ==<br />
# Launch '''App Store''' on your iOS device. Locate and install the app '''Junos Pulse'''<br />
# Launch the app. The '''Configuration''' dialog box will appear.<br />
# Touch '''Add New Configuration'''. The '''Add''' dialog box will appear.<br />
#* For '''Name''': Call it whatever you want. (Example: "Middlebury College VPN")<br />
#* For '''URL''': Use '''https://vpn.middlebury.edu'''<br />
#* For '''Username''': Use your network username. Don't prefix it with the domain or anything.<br />
#* For '''Authentication''': Use the default '''Password'''<br />
#* '''Realm''' and '''Role''' can be left blank.<br />
# Touch the '''Save''' button at the top right of the dialog box<br />
# You will be taken back to the main screen. Touch the '''Connect''' button.<br />
# You will be prompted for your username and password. Username should already be filled in. Enter your network password then touch the green '''Sign In''' button.<br />
# You will see messages about Authenticating then Connecting to VPN.<br />
# You will be taken back to the main screen. The '''Connect''' button should now read '''Disconnect''' and you will have a '''Status''' icon to the right of that button. You can touch the '''Status''' button to get information about the connection.<br />
# To end the session, touch the '''Disconnect''' button. You will see the message "Stopping VPN" and be taken back to the main screen.<br />
<br />
= Troubleshooting VPN =<br />
<br />
Please see the&nbsp;[[Troubleshooting_VPN|Troubleshooting VPN]]&nbsp;page.<br />
<br />
[[Category:VPN]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:New VPN instructions for Juniper SSL VPN]]<br />
[[Category:Remote Access]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Off_Campus_Access&diff=30722Off Campus Access2014-08-06T18:58:08Z<p>Alexa Gospodinoff: </p>
<hr />
<div>Many resources and services are [[Resources_Available_from_Off-campus|available from off-campus]].<br />
<br />
There are several different methods for accessing these resources; look through the options below and choose the one that is right for you.<br />
<br />
== VPN ==<br />
<br />
VPN (Virtual Private Network) is a way to simulate being on-campus, with full access to most campus resources, except library online subscription resources (use the library website links and EZ Proxy method). Most computers can use the instructions below:<br />
*[[VPN Setup Instructions]]<br />
*[[Resources Requiring VPN For Off Campus Access|When do I need to use VPN?]]<br />
<br><br />
<br />
== Off-campus Access via EZproxy ==<br />
<br />
Many of the library databases and other electronic resources to which we subscribe limit access to users who sign in from ('''non-VPN''') Middlebury-based computers. EZproxy allows '''College users''' ('''current''' Middlebury College students, faculty, staff, and emeritus faculty only) to connect to Web-based resources as if they were on campus. To access a particular resource&nbsp;from off campus (i.e., one of the subscription indexes and databases at [http://go.middlebury.edu/databases http://go.middlebury.edu/databases]), simply click on its link from somewhere on the Midd Website. You will then encounter the login screen as in the example screen below .<br />
<br />
[https://ezproxy.middlebury.edu/login '''''EZproxy login screen''''']<br><br />
<br />
<br />
[[Image:Ezproxylogin.jpg]]<br />
<br />
''&nbsp;''<br><br />
<br />
This service is called EZproxy. It is all you need. Once logged in, you will have access to all our electronic resources. You will not need to log in again unless you close your Web browser (Safari, Firefox, Chrome, Internet Explorer).<br><br />
<br />
'''Indexes and Databases'''<br />
<br />
*[http://go.middlebury.edu/indexes by Title]<br />
*[http://go.middlebury.edu/subjectguides by Subject]<br />
<br />
<br><br />
<br />
If you have any questions or problems, please email the Reference Desk [mailto:refdesk@middlebury.edu refdesk@middlebury.edu].<br />
<br />
&nbsp; '''*'''(For remote access to subscription resources, a "College user" is a current Middlebury student, faculty, or staff member as defined by Banner.&nbsp; This is strictly controlled by license agreements with database vendors.&nbsp; Such agreements are standard across higher education institutions.)<br />
<br><br />
<br><br />
<br />
== Access File Servers using WebDav ==<br />
<br><br />
This powerful connection method allows both PC and Mac users to work with Middfiles from off-campus without requiring cumbersome up/downloading of documents. File drag and drop is supported as well as the ability to save directly to the server, without need of a VPN connection, whether on- or off-campus. However, it is slower than using a VPN connection, so frequent travelers should use VPN instead.<br />
<br />
:[[WebDav|WebDav Instructions for Windows and Mac]]<br />
<br />
<br><br />
<br><br />
<br />
== Access File Servers using a Web Browser (NetStorage) ==<br />
<br><br />
Access your server files using just a web browser -- no need for a VPN connection. This method requires you to download files before editing them. When you have finished editing you need to upload the revised file. '''NOTE:''' Netstorage is rather cumbersome and easily overloaded, so other methods of accessing Middfiles are preferred when available.<br />
<br />
:[[NetStorage|Instructions for Netstorage Use]]<br />
<br />
<br><br />
<br><br />
<br />
== Remote Desktop Access ==<br />
<br />
'''Note: This is only available for PCs with Microsoft Windows XP or higher.'''<br />
<br />
Remote Desktop Access is used to gain access to your computer on campus, and should be used only when your office computer is in a secure location.<br />
<br />
These instructions show you how to access and use a computer that's on-campus, while you are physically off the college campus. For general information on remote desktop connections, see [[Remote Desktop Connection]].<br />
<br />
#Record the name of the computer, since you'll be using this to connect to it. The name can be obtained by right-clicking on "My Computer" and selecting "Properties", then clicking on the "Computer Name" tab.<br />
#Ask the Helpdesk to add you to the list of users on that computer that's allowed to access it remotely. You can do this by calling x2200 or an email.<br />
#Ensure the computer that remains on campus is turned on and is connected to the college's wired network. If the computer is off or not connected to the network at the time when you try to connect to it, you'll just see an error message.<br />
#From an off-campus location, establish a VPN connection<br />
#Open Microsoft's "Remote Desktop" program (Start =&gt; Programs =&gt; Accessories =&gt; Remote Desktop Connection<br />
#In the window that appears, enter the name of the computer that's on campus<br />
#Login with your own credentials. (If there's anyone else logged in, you will be prompted to "log this person off" which kicks them off the computer.)<br />
<br />
<br><br />
<br />
<br><br />
<br />
== See also ==<br />
<br />
*[[VPN Setup Instructions]]<br />
*[[Troubleshooting VPN]]<br />
*[[Resources Available from Off-campus]]<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Remote Access]]<br />
[[Category:EZproxy]]<br />
[[Category:WebDav]]<br />
[[Category:VPN]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Off_Campus_Access&diff=30721Off Campus Access2014-08-06T18:56:34Z<p>Alexa Gospodinoff: </p>
<hr />
<div>Many resources and services are [[Resources_Available_from_Off-campus|available from off-campus]].<br />
<br />
There are several different methods for accessing these resources; look through the options below and choose the one that is right for you.<br />
<br />
== VPN ==<br />
<br />
VPN (Virtual Private Network) is a way to simulate being on-campus, with full access to most campus resources, except library online subscription resources (use the library website links and EZ Proxy method). Most computers can use the instructions below:<br />
*[[VPN Setup Instructions]]<br />
*[[Resources Requiring VPN For Off Campus Access|When do I need to use VPN?]]<br />
<br><br />
<br />
== Off-campus Access via EZproxy ==<br />
<br />
Many of the library databases and other electronic resources to which we subscribe limit access to users who sign in from ('''non-VPN''') Middlebury-based computers. EZproxy allows '''College users''' ('''current''' Middlebury College students, faculty, staff, and emeritus faculty only) to connect to Web-based resources as if they were on campus. To access a particular resource&nbsp;from off campus (i.e., one of the subscription indexes and databases at [http://go.middlebury.edu/databases http://go.middlebury.edu/databases]), simply click on its link from somewhere on the Midd Website. You will then encounter the login screen as in the example screen below .<br />
<br />
[https://ezproxy.middlebury.edu/login '''''EZproxy login screen''''']<br><br />
<br />
<br />
[[Image:Ezproxylogin.jpg]]<br />
<br />
''&nbsp;''<br><br />
<br />
This service is called EZproxy. It is all you need. Once logged in, you will have access to all our electronic resources. You will not need to log in again unless you close your Web browser (Safari, Firefox, Chrome, Internet Explorer).<br><br />
<br />
'''Indexes and Databases'''<br />
<br />
*[http://go.middlebury.edu/indexes by Title]<br />
*[http://go.middlebury.edu/subjectguides by Subject]<br />
<br />
<br><br />
<br />
If you have any questions or problems, please email the Reference Desk [mailto:refdesk@middlebury.edu refdesk@middlebury.edu].<br />
<br />
&nbsp; '''*'''(For remote access to subscription resources, a "College user" is a current Middlebury student, faculty, or staff member as defined by Banner.&nbsp; This is strictly controlled by license agreements with database vendors.&nbsp; Such agreements are standard across higher education institutions.)<br />
<br><br />
<br><br />
<br />
== Access File Servers using WebDav ==<br />
<br><br />
This powerful connection method allows both PC and Mac users to work with Middfiles from off-campus without requiring cumbersome up/downloading of documents. File drag and drop is supported as well as the ability to save directly to the server, without need of a VPN connection, whether on- or off-campus. However, it is slower than using a VPN connection, so frequent travelers should use VPN instead.<br />
<br />
:[[WebDav|WebDav Instructions for Windows and Mac]]<br />
<br />
<br><br />
<br><br />
<br />
== Access File Servers using a Web Browser (NetStorage) ==<br />
<br><br />
Access your server files using just a web browser -- no need for a VPN connection. This method requires you to download files before editing them. When you have finished editing you need to upload the revised file. '''NOTE:''' Netstorage is rather cumbersome and easily overloaded, so other methods of accessing Middfiles are preferred when available.<br />
<br />
:[[NetStorage|Instructions for Netstorage Use]]<br />
<br />
<br><br />
<br><br />
<br />
== Remote Desktop Access ==<br />
<br />
'''Note: This is only available for PCs with Microsoft Windows XP or higher.'''<br />
<br />
Remote Desktop Access is used to gain access to your computer on campus, and should be used only when your office computer is in a secure location.<br />
<br />
These instructions show you how to access and use a computer that's on-campus, while you are physically off the college campus. For general information on remote desktop connections, see [[Remote Desktop Connection]].<br />
<br />
#Record the name of the computer, since you'll be using this to connect to it. The name can be obtained by right-clicking on "My Computer" and selecting "Properties", then clicking on the "Computer Name" tab.<br />
#Ask the Helpdesk to add you to the list of users on that computer that's allowed to access it remotely. You can do this by calling x2200 or an email.<br />
#Ensure the computer that remains on campus is turned on and is connected to the college's wired network. If the computer is off or not connected to the network at the time when you try to connect to it, you'll just see an error message.<br />
#From an off-campus location, establish a VPN connection<br />
#Open Microsoft's "Remote Desktop" program (Start =&gt; Programs =&gt; Accessories =&gt; Remote Desktop Connection<br />
#In the window that appears, enter the name of the computer that's on campus<br />
#Login with your own credentials. (If there's anyone else logged in, you will be prompted to "log this person off" which kicks them off the computer.)<br />
<br />
<br><br />
<br />
<br><br />
<br />
== See also ==<br />
<br />
*[[Installing and Using VPN on Windows, Mac or Linux]] (the official setup instructions)<br />
*[[Troubleshooting VPN]]<br />
*[[Resources Available from Off-campus]]<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Remote Access]]<br />
[[Category:EZproxy]]<br />
[[Category:WebDav]]<br />
[[Category:VPN]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Configure_the_Windows_Vista_Native_VPN_Client&diff=30720Configure the Windows Vista Native VPN Client2014-08-06T18:51:51Z<p>Alexa Gospodinoff: </p>
<hr />
<div>#REDIRECT [[VPN Setup Instructions]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Configure_the_Mac_Leopard_VPN_Client&diff=30719Configure the Mac Leopard VPN Client2014-08-06T18:51:28Z<p>Alexa Gospodinoff: </p>
<hr />
<div>#REDIRECT [[VPN Setup Instructions]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=NetStorage&diff=30717NetStorage2014-08-06T18:46:05Z<p>Alexa Gospodinoff: </p>
<hr />
<div>NetStorage is a utility that presents a web-based interface to our Middfiles servers. If you need quick access to a file from off-campus or a different computer than you normally use, this is the way to go. However, it is quite limited and slow, so for everyday use, it's best to use one of the other methods on the main [[Middfiles]] page.<br />
<br />
=== Advantages ===<br />
* NetStorage works on any type of computer and with all standard browsers, so you can use it to access your files even if you are having technical problems connecting to Middfiles.<br />
* NetStorage works the same on- and off-campus, with no extra steps.<br />
<br />
=== Disadvantages ===<br />
* The interface is cumbersome &mdash; you have to wait for pages to load to navigate through your folders, and you can only upload or download a single file at a time. You can't work on files directly on the network, drag and drop files and folders, or open files that depend on other files (like web pages and software installers).<br />
* The speed of file transfers is limited compared to VPN access.<br />
* There is a maximum size limit on file transfers.<br />
<br />
== To Open NetStorage ==<br />
<br />
#Open your favorite internet browser.<br />
#In the '''address bar''', type in '''[http://go.middlebury.edu/netstorage go.middlebury.edu/netstorage]'''. (If you're on campus, you can shorten this to just [http://go.middlebury.edu/netstorage go/netstorage].) Press '''enter''' to load the webpage.<br />
#A login window will appear asking for your '''username''' and '''password'''. Enter these in the same way as if you were entering them in to access Webmail.<br />
#*(''Note that your username does NOT include the "@middlebury.edu" part of your email address.'')<br />
#Click [[Image:OK button.PNG]].<br />
#The '''NetStorage''' window will open. By default it looks something like this: <br>[[Image:NetStorage graphic 1.PNG|400px]]<br />
<br />
<br><br />
<br />
== Using NetStorage ==<br />
<br />
*Use the '''+''' signs and folder names in the left pane to jump to different folders that you have access to.<br />
*'''Double-click''' on any folder in the right pane to '''go inside''' that folder.<br />
*Use the&nbsp;'''Download/Upload&nbsp;'''menu to download a file to your computer&nbsp;&nbsp;<br />
*'''Single-click''' on any folder or file to '''select''' it then use the '''Download/Upload '''menu to download a file to your computer.<br />
*You can use the mini menu bar ''inside the Netstorage screen'' (not your browser menu bar!) to rename, delete, copy, or cut and paste anything that you currently have selected.<br />
*Use the '''Download/Upload''' menu to upload files into the folder displayed in the right-hand pane.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:File Servers]]<br />
[[Category:Middfiles]]<br />
[[Category:NetStorage]]<br />
[[Category:DFS]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=WebDav&diff=30716WebDav2014-08-06T18:45:45Z<p>Alexa Gospodinoff: </p>
<hr />
<div>WebDAV provides a new way to remotely access files stored on the Middlebury servers. It is supported by recent versions of OSX and Windows, and may work on some versions of Linux as well.<br />
<br />
== Long-Term Connections ==<br />
=== WebDav for Mac users ===<br />
# Open the '''Finder''' by clicking on the desktop.<br />
# From the '''Go''' menu select '''Connect to Server'''.<br />
# In the '''Server Address''' field type this URL: <pre> https://middfiles.middlebury.edu </pre><br />
# Click the '''+''' button to save this address as a favorite.<br />
# Click '''Connect'''.<br />
# Supply your username & password when prompted. A Finder window will open showing the Middfiles folder structure. You may now work with your server files directly or by using drag-and-drop to transfer them to and from your computer.<br />
# When you have finished working, you can right-click the desktop '''Middfiles.middlebury.edu''' icon then choose "'''Eject'''" -- or simply drag the icon to the Trash.<br />
<br />
=== WebDav for Win 7 users ===<br />
# Right-click the '''Computer''' icon on your desktop (if this icon is not present, click the Start Orb -- you'll see listed at right) then select '''Map Network Drive''' from the pop-up menu. The Map Network Drive window opens.<br />
# In the '''Drive''' drop-down list, select an unused drive letter.<br />
# In the '''Folder''' field type this URL: <pre> https://middfiles.middlebury.edu </pre>.<br />
# Click '''Finish'''.<br />
# Supply your username & password when prompted. Windows Explorer will show the Middfiles folder structure. You may now work with your server files directly or by using drag-and-drop to transfer them to and from your computer.<br />
<br />
:::'''Note for frequent users:''' If you request the "reconnect at login" option because you plan to be a frequent WebDav user, you will receive a pop-up message in the lower-right when you turn on your computer: "Could not reconnect all network drives." This is normal and no cause for concern; it reflects the fact that the WebDav drive is not yet available as it requires you to log in first. Open Windows Explorer then double-click the appropriate drive to log in and access your files.<br />
<br />
=== WebDav for Win 8 users ===<br />
# Follow the instructions found [http://windows.microsoft.com/en-us/windows-8/create-shortcut-to-map-network-drive here] to map a drive to this URL: <pre> https://middfiles.middlebury.edu </pre><br />
# Supply your username & password when prompted. Windows Explorer will show the Middfiles folder structure. You may now work with your server files directly or by using drag-and-drop to transfer them to and from your computer.<br />
<br />
:::'''Note for frequent users:''' If you request the "reconnect at login" option because you plan to be a frequent WebDav user, you will receive a pop-up message in the lower-right: "Could not reconnect all network drives." This is normal and no cause for concern; it reflects the fact that the WebDav drive is not yet available as it requires you to log in first. Open File Explorer then double-click the appropriate drive to log in and access your files.<br />
<br />
== Web-browser access and links ==<br />
<br />
You may notice that the WebDAV URL for MiddFiles, <code>[https://middfiles.middlebury.edu https://middfiles.middlebury.edu]</code>, looks just like a normal website URL; that's because it is! While you can't upload or move files through your browser, you can navigate to <code>[https://middfiles.middlebury.edu https://middfiles.middlebury.edu]</code> in your browser and download your files from anywhere. This is especially useful for mobile devices that may not have support for drive mapping.<br />
<br />
=== Using WebDAV to link to files ===<br />
<br />
You can use the WebDAV URL of files and folders in MiddFiles to provide password-protected access to these files from WordPress, Drupal, or other web sites. Only users with access to the folder or file will be able to access the folder/file.<br />
<br />
For example, here is a link to the [https://middfiles.middlebury.edu/Software/Public/Printer%20Drivers/ Print Drivers] folder and here is a link to the Skype for Windows installer: [https://middfiles.middlebury.edu/Software/Public/Skype/SkypeSetupFull.exe SkypeSetupFull.exe].<br />
<br />
Here are the steps:<br />
<br />
# Go to [https://middfiles.middlebury.edu https://middfiles.middlebury.edu] in your browser, you will be prompted to log in if you aren't already.<br />
# Navigate to the folder or file of interest. Copy the URL of the folder or file.<br />
# Make a link in your website, blog, or email to that URL. Others will be able to click on it to download the file or browse the folder in their web browser.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:WebDav]]<br />
[[Category:Remote Access]]<br />
[[Category:File Servers]]<br />
[[Category:Middfiles]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Using_File_Servers_-_Macintosh&diff=30715Using File Servers - Macintosh2014-08-06T18:44:50Z<p>Alexa Gospodinoff: </p>
<hr />
<div>{{Note|This page has specific instructions for connecting to and using file servers in the Macintosh OSX operating system. You may be looking for [[Using File Servers - Windows|Windows]] instructions, or our description of [[Middfiles]].}}<br />
== Connecting to a File Server Using a Mac ==<br />
#Connect to the campus network on the fastest network available (preferably an Ethernet jack, or at least [[Wireless|secure wireless]].) '''If you are off-campus''', you will have to connect to [[VPN]] before continuing.<br />
#Open the '''Finder''' by clicking on the desktop.<br />
#From the '''Go '''menu select '''Connect to Server'''. The Connect to Server dialog box will appear.<br />
#In the Server Address field type the following: '''cifs://middcloud.middlebury.edu/middfiles'''<br />
#Click the '''+''' button to add the address to your "Favorite Servers" list.<br />
#Click '''Connect'''.<br />
#You may be asked to provide your login credentials. If so:<br />
#*In the '''Name '''field type your username.<br />
#*In the '''Password '''field type your password.<br />
#*Click '''OK'''.<br />
# A Finder window will open, displaying all the folders available on Middfiles and a new volume will appear on your desktop. (If the volume does not appear, choose '''Finder''', then '''Preferences'''. Click the '''General''' tab, then check the box to display '''Connected Servers'''.)<br />
#*For faster access, you may choose to [[#Create_an_Alias_for_Quick_Access_to_your_Server_Folder|drag your most important folders to your Dock]].&nbsp; Doing this does not copy them to your computer, but only makes an alias that takes you directly to the server.<br />
<br />
* '''Note''': Usually you would only need to connect to the Middfiles server at the address above. For some specialized cases (large media files, departmental research) we support additional servers. To connect to a file server&nbsp;other than middfiles you will need to modify the steps slightly. In the instructions above, replace the "middcloud" with the name of the file server you'd like to connect to, and replace "middfiles" with the name of the shared folder on that file server. For example, if you wanted to connect to the "projects" folder on muskrat, you'd need to use the following format:<br />
cifs://muskrat.middlebury.edu/projects<br />
<br />
== Move a File to your Storage Folder ==<br />
<br />
# Connect to the server using the instructions above.<br />
# Using the Finder window, navigate to the Middfiles folder where you want to copy your file.<br />
# Open an additional Finder window by clicking '''File''', then '''New Finder Window'''.<br />
# In the new Finder window, navigate to the file you wish to copy.<br />
# Right-click the file icon then select '''Copy''' (the filename will be displayed).<br />
# Return to the Middfiles Finder window, right-click anywhere in the window, then select '''Paste Item'''. Your file should now appear in the window.<br />
<br><br />
<br />
== Save a File to your Storage Folder from an Application ==<br />
<br />
# Connect to the server using the instructions above.<br />
# Pull down the&nbsp;'''File''' menu of your application then select '''Save As'''. A dialog box will open.<br />
# Navigate to the Middfiles folder in which you want to save your file.<br />
# Provide a file name in the '''Save As''' field.<br />
# Click '''Save'''.<br />
<br />
<br><br />
<br />
== Create an Alias for Quick Access to your Server Folder ==<br />
<br />
You can speed up the process of connecting to a server by making an alias to the server. Please note that the alias will only work when you are connected to the College network.<br />
<br />
To create an alias:<br />
<br />
*Drag icons to the '''Favorites''' section of the Sidebar (left navigation pane normally visible in Finder when you open a New Finder Window from the File menu) to provide easy open/save-as access from your applications.<br />
<br />
*Drag the icon of the server to your Dock, next to the Trash icon.&nbsp;<br />
<br />
To connect to the server, click the icon on your Dock or Sidebar.<br />
<br><br />
<br />
== Remove an Outdated Alias from the Dock or Sidebar ==<br />
<br />
If an alias stops working, it may be necessary to recreate it. First, remove the old alias:<br />
<br />
* by dragging it to the Trash.<br />
* by right-clicking it, then choosing '''Remove from Sidebar''' or '''Remove from Dock'''.<br />
<br />
Follow the steps above to connect to a file server then create a new alias.<br />
<br />
[[Category:DFS]]<br />
[[Category:File Servers]]<br />
[[Category:Middfiles]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Mac]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Using_File_Servers_-_Windows&diff=30714Using File Servers - Windows2014-08-06T18:44:38Z<p>Alexa Gospodinoff: </p>
<hr />
<div>{{Note|This page has specific instructions for connecting to and using file servers in the Windows operating system. You may be looking for [[Using File Servers - Macintosh|Macintosh]] instructions, or our description of [[Middfiles]].}}<br />
<br />
== Connecting to a File Server Using a Windows Computer ==<br />
<br />
'''Note:''' Lab or office computers at Middlebury connect '''automatically''' when you log-in - check the section on&nbsp;[[#Using_a_Mapped_Network_Drive|usage]]&nbsp;below first. For your personal computer, or if your network drives disappear, follow these instructions:<br />
<br />
#Connect to the campus network on the fastest network available (preferably an Ethernet jack, or at least [[Wireless|secure wireless]].) '''If you are off-campus''', you will have to connect to [[VPN]] before continuing.<br />
#Right-click the "My Computer" or "Computer" &nbsp;icon on your desktop or Start Menu.<br />
#Select '''Map Network Drive''' from the pop-up menu. The "Map Network Drive" window opens.<br />
#In the "Drive" drop-down list, select an unused drive letter.<br />
#In the "Folder" field type&nbsp;'''\\middcloud.middlebury.edu\middfiles'''<br />
#To reconnect to the server each time you start your computer, click to check "Reconnect at login". This is helpful if you will use the file server on a regular basis.<br />
#You can elect to connect using a different username than your own. '''If you are using a personally owned computer, you must do the following.''' This is also useful for persons who maintain files for a department or organization.<br />
##Click "Connect using different credentials" (or "Different user name" for XP). The "Connect As" dialog box opens.<br />
##In the "User name" field, type your College username in '''midd\''username''''' format.<br />
##In the "Password" field, type the password for the alternate account.<br />
##Click '''OK'''. The "Connect As" dialog box closes.<br />
#Click '''Finish'''.<br />
<br />
Mapping a network drive creates a connection between your computer and the file server. Then you can move files back and forth to the network just like you would with a USB flash drive or other storage media.<br />
<br />
* '''Note''': Usually you would only need to connect to the Middfiles server at the address above. For some specialized cases (large media files, departmental research) we support additional servers. To connect to a file server&nbsp;other than middfiles you will need to modify the steps slightly. In the instructions above, replace '''middcloud''' with the name of the file server you'd like to connect to, and replace '''middfiles''' with the name of the shared folder on that file server. For example, if you wanted to connect to the "projects" folder on muskrat, you'd need to use the following format:<br />
\\muskrat.middlebury.edu\projects<br />
<br />
<br />
==== The Contents of Middfiles ====<br />
<br />
When you open the '''Computer ''' window and double-click on '''middfiles (\\middcloud.middlebury.edu)''' you will see a list of folders like this one:<br />
<br />
::[[Image:Middfiles folders.PNG]]<br />
<br />
The most widely-used folders are the following:<br />
<br />
:*'''classes '''is used by faculty and students for sharing files (handouts, paper submissions, collaborative writing projects, etc.)<br />
:*'''home ''' contains subfolders that provide personal storage space for all faculty, students and staff. To create a direct connection to one’s personal storage folder jjones would type '''\\middcloud.middlebury.edu\middfiles\home\jjones ''' in the '''Folder '''field of the '''Map Network Drive '''dialog box (step 4 of the previous section).<br><br />
:*'''orgs '''contains departmental folders.<br />
<br />
==== Using a Mapped Network Drive ====<br />
<br />
To save time, create a shortcut to the file server space.<br />
<br />
#Double-click the '''My Computer (on XP) or Computer (Windows 7)&nbsp;''' icon on your desktop or Start Menu.<br />
#Right-click the desired file server space, and select '''Create Shortcut''' from the pop-up menu.<br />
#The '''Shortcut''' window displays the message '''Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead?''' Click '''Yes''', the shortcut appears on the desktop.<br />
#To connect to a file server after your computer has been restarted, simply double-click the shortcut to it on your desktop.<br />
<br />
Once a drive is mapped you can save files to your storage space by using a drag-and-drop method or by saving files directly to it from an application.<br />
<br />
==== Disconnect a Mapped Network Drive ====<br />
<br />
It shouldn't be necessary to disconnect a mapped network drive unless you will be working off-campus without VPN. In this situation (off-campus + no VPN) disconnecting a network drive may speed-up your computer.<br />
<br />
#Double-click the '''My Computer '''icon on your desktop.<br />
#Right-click on the icon for the drive, then select '''Disconnect''' from the pop-up menu. The icon for the drive disappears from the '''My Computer''' window.<br />
<br />
<br><br />
<br />
== Saving a File to a File Server Folder Using a Windows Computer ==<br />
<br />
Networked file servers are provided at Middlebury College to give everyone a personal folder for data storage and to facilitate file sharing for coursework and by administrative departments. To save a file in these storage spaces you must be connected to the server then move the file to the storage folder or save the file from an application.<br><br />
<br />
The most widely-used file server folders are located on the '''middfiles''' file server.<br />
<br />
#Double-click the '''Computer''' icon on the desktop (on Windows 7, this icon is on the Start menu).<br><br />
#Double-click '''middfiles (\\middcloud.middlebury.edu) (N:)'''.<br />
#*'''classes '''is used by faculty and students for file sharing. Folders for classes are grouped under folders by semester, such as '''Spring13'''.<br />
#*'''home''' is where you will find your personal storage folder.<br />
#*'''orgs '''is used for departmental file sharing and storage.<br><br />
<br />
==== Copy a File to a File Server Folder ====<br />
<br />
#Right-click the file you'd like to copy then select '''Copy'''.<br />
#Open the file server folder where you'd like to copy the file to (see instructions above).<br />
#Right-click an empty area of the folder then select '''Paste'''.<br><br />
<br />
==== Save a File to a File Server Folder From an Application ====<br />
<br />
#In your application (Word, Excel, PowerPoint, etc.) click the&nbsp;'''File''' tab, then select the '''Save As''' option. A navigation window opens.<br />
#To select the location to save the file, follow one of these paths:<br />
#*To save a file in your personal folder, navigate the following spaces: '''Computer / middfiles (\\middcloud.middlebury.edu) / ''your-username''''' (replacing '''''your-username''''' with your Middlebury College username).<br />
#*To save a file in the '''Share''' folder for your course, navigate the following spaces: '''Computer / middfiles (\\middcloud.middlebury.edu) / Classes / ''semester'' / ''course ''/ Share''' (replacing '''''semester''''' and '''''course''' ''with the appropriate semester and course)<br><br />
::'''Important note: '''You must use the copy method described above to save a file in the '''Dropbox''' folder.<br />
#In the '''File name''' field, type a name for the file.<br />
#Click '''Save.'''<br />
<br />
==== Create Shortcuts to Frequently Used Folders ====<br />
<br />
You may want to create shortcuts to file server folders that you use regularly.<br />
<br />
#Navigate to the '''Computer''' window until you can see the destination folder you desire.<br />
#Right-click the folder then select '''Create Shortcut''' from the pop-up menu.<br />
#A message may display saying '''Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead?''' Click '''Yes'''.<br />
<br />
Double-click the shortcut icon when you want to open the folder.<br />
<br />
<br><br />
<br />
== Recovering a File Deleted From a Server ==<br />
<br />
Have you ever deleted or over-written a file stored on a file server and wished you hadn’t? Did you know that you can get deleted or previous versions of files back without calling the Helpdesk to request a file recovery?<br />
<br />
Here’s how:<br />
<br />
#Double-click '''Computer'''.<br />
#Navigate to the folder '''''above''''' the one that contained the deleted file.<br />
<br />
For instance, if the path to the file you want to recover was '''middfiles\orgs\its\helpdesk\''filename'' '''you would open the '''middfiles\orgs\its\''' folder so you could see the '''Helpdesk '''folder.<br />
<br />
#Right-click on the folder in which the file resided before deletion. In the example above, you would right-click on '''Helpdesk'''.<br />
#From the pop-up menu, select '''Properties'''. The '''Properties '''dialog box will open.<br />
#Click the '''Previous Versions '''tab. The Properties dialog box will look like the one below. It points to snapshots of the folder contents taken six times a day for the previous 12 days.<br>[[Image:Helpdesk properties.PNG|300px]]<br />
#You can recover a previous version of one or more files -- or an entire folder -- in one of the following ways:<br />
#*Select the snapshot of the folder that you want to recover in the '''Folder versions ''' list and then click '''Restore'''. A message appears warning that restoring the folder will roll the folder back to the state it was in at the date and time selected. If that is what you want click '''Yes'''.<br />
#*Select the '''Folder version ''' desired, then click '''Open'''. The folder contents appear. Double-click the file you want to recover and then use the '''File/Save As''' command to save it to a different location or filename.<br />
#*Select the '''Folder version ''' desired, then click '''Copy'''. The '''Copy Items''' dialog box opens. Select a location to copy the folder to and then click '''Copy'''.<br />
<br />
== Troubleshooting Miscellaneous Issues with MiddFiles and other File Servers ==<br />
<br />
*[[My Network Folders are Not Connecting Automatically|My network folders are not connecting automatically / My middfiles are not automatically mapped]]<br />
<br />
[[Category:DFS]]<br />
[[Category:File Servers]]<br />
[[Category:Middfiles]]<br />
[[Category:Windows]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Category:Middfiles&diff=30713Category:Middfiles2014-08-06T18:44:10Z<p>Alexa Gospodinoff: Created page with "Pages with documentation on how to access Middfiles in various ways."</p>
<hr />
<div>Pages with documentation on how to access Middfiles in various ways.</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Middfiles&diff=30712Middfiles2014-08-06T18:43:24Z<p>Alexa Gospodinoff: </p>
<hr />
<div>:'''''Go/middfiles''' now redirects here. ''<br />
:''Click the "Windows" or "Macintosh" links below for a faster, better way to connect to Middfiles. If you need one-time access to your files through [[NetStorage]], try [http://go.middlebury.edu/netstorage go/netstorage], or for faster downloads, check out [[WebDav#Web-browser_access_and_links|WebDAV]]. For more info, see [http://go.middlebury.edu/middfileschange go/middfileschange].''<br />
<br />
'''Middfiles''' is the college's primary file server. This is where you should save all your important files, because the servers are backed up regularly. Using Middfiles can save you from disaster if your computer crashes or freezes; even if you accidentally delete a file, you can usually [[Data_Recovery#Recovering_Files_in_Middfiles|restore your data]]. Also, any files saved on Middfiles are easily accessible from any public computer on campus, so you can [http://go.middlebury.edu/betterprinting print more conveniently].<br />
<br />
All students, faculty, and staff are allocated personal space on the server and can have their [http://mediawiki.middlebury.edu/wiki/LIS/Default_Quotas quota] increased on request. Middfiles also is the home of [[Using Course Folders on the Classes Server|"classes" folders]], where students and faculty can share files with each other. More info is available about the [[Middfiles - Contents and Structure|contents and structure of Middfiles]].<br />
<br />
To connect to Middfiles from the Middlebury campus, follow the instructions appropriate to your operating system:<br />
* [[Using File Servers - Windows|Windows Instructions]]<br />
* [[Using File Servers - Macintosh|Macintosh Instructions]]<br />
<br />
If you're off-campus, you'll need to use one of our [[Off Campus Access|options for off-campus access]]. (Note that '''midd_unplugged counts as off-campus'''; [[Wireless|use a secure network]] instead.)<br />
<br />
[[Category:File Servers]]<br />
[[Category:Middfiles]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Middfiles_on_Mobile_Devices&diff=30711Middfiles on Mobile Devices2014-08-06T18:42:36Z<p>Alexa Gospodinoff: </p>
<hr />
<div>== Access Middfiles on a mobile device through NetStorage ==<br />
<br />
You can access Middfiles via [[NetStorage]] from any web device, including an iOS device. Point your browser to https://middfiles.middlebury.edu and you will be prompted for an authentication. Using your MIDD credentials, you will have access to all the folders you normally would on all of the Middfiles servers.<br />
<br />
== Access Middfiles on a mobile device with an app ==<br />
<br />
You can also access Middfiles via [[WebDav]]. To do this, you must first download a WebDav client for your phone. The server url for Middfiles is "https://middfiles.middlebury.edu".<br />
<br />
[[Category:IOS]]<br />
[[Category:IPad]]<br />
[[Category:IPhone]]<br />
[[Category:ITouch]]<br />
[[Category:Middfiles]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Middfiles_on_Mobile_Devices&diff=30710Middfiles on Mobile Devices2014-08-06T18:42:12Z<p>Alexa Gospodinoff: </p>
<hr />
<div>=== Access Middfiles on a mobile device through NetStorage ===<br />
<br />
You can access Middfiles via [[NetStorage]] from any web device, including an iOS device. Point your browser to https://middfiles.middlebury.edu and you will be prompted for an authentication. Using your MIDD credentials, you will have access to all the folders you normally would on all of the Middfiles servers.<br />
<br />
=== Access Middfiles on a mobile device with an app ===<br />
<br />
You can also access Middfiles via [[WebDav]]. To do this, you must first download a WebDav client for your phone. The server url for Middfiles is "https://middfiles.middlebury.edu".<br />
<br />
[[Category:IOS]]<br />
[[Category:IPad]]<br />
[[Category:IPhone]]<br />
[[Category:ITouch]]<br />
[[Category:Middfiles]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Middfiles_on_Mobile_Devices&diff=30709Middfiles on Mobile Devices2014-08-06T18:41:48Z<p>Alexa Gospodinoff: </p>
<hr />
<div>=== Access Middfiles on a mobile device through NetStorage ===<br />
<br />
You can access Middfiles via [[NetStorage]] from any web device, including an iOS device. Point your browser to [https://middfiles.middlebury.edu] and you will be prompted for an authentication. Using your MIDD credentials, you will have access to all the folders you normally would on all of the Middfiles servers.<br />
<br />
=== Access Middfiles on a mobile device with an app ===<br />
<br />
You can also access Middfiles via [[WebDav]]. To do this, you must first download a WebDav client for your phone. The server url for Middfiles is "https://middfiles.middlebury.edu".<br />
<br />
[[Category:IOS]]<br />
[[Category:IPad]]<br />
[[Category:IPhone]]<br />
[[Category:ITouch]]<br />
[[Category:Middfiles]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Middfiles_on_Mobile_Devices&diff=30708Middfiles on Mobile Devices2014-08-06T18:41:11Z<p>Alexa Gospodinoff: </p>
<hr />
<div>THIS PAGE HAS OUTDATED INFORMATION<br />
AFP is no longer supported for middfiles.<br />
WebDAV is the preferred protocol for middfiles.<br />
see http://mediawiki.middlebury.edu/wiki/LIS/WebDav for updated information<br />
<br />
=== Access Middfiles on a mobile device through NetStorage ===<br />
<br />
You can access Middfiles via NetStorage from any web device, including an iOS device. Point your browser to [https://middfiles.middlebury.edu] and you will be prompted for an authentication. Using your MIDD credentials, you will have access to all the folders you normally would on all of the Middfiles servers.<br />
<br />
=== Access Middfiles on a mobile device with an app ===<br />
<br />
You can also access Middfiles via WebDav. To do this, you must first download a WebDav client for your phone. The server url for Middfiles is "https://middfiles.middlebury.edu".<br />
<br />
[[Category:IOS]]<br />
[[Category:IPad]]<br />
[[Category:IPhone]]<br />
[[Category:ITouch]]<br />
[[Category:Middfiles]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=WebDav&diff=30707WebDav2014-08-06T18:39:50Z<p>Alexa Gospodinoff: </p>
<hr />
<div>WebDAV provides a new way to remotely access files stored on the Middlebury servers. It is supported by recent versions of OSX and Windows, and may work on some versions of Linux as well.<br />
<br />
== Long-Term Connections ==<br />
=== WebDav for Mac users ===<br />
# Open the '''Finder''' by clicking on the desktop.<br />
# From the '''Go''' menu select '''Connect to Server'''.<br />
# In the '''Server Address''' field type this URL: <pre> https://middfiles.middlebury.edu </pre><br />
# Click the '''+''' button to save this address as a favorite.<br />
# Click '''Connect'''.<br />
# Supply your username & password when prompted. A Finder window will open showing the Middfiles folder structure. You may now work with your server files directly or by using drag-and-drop to transfer them to and from your computer.<br />
# When you have finished working, you can right-click the desktop '''Middfiles.middlebury.edu''' icon then choose "'''Eject'''" -- or simply drag the icon to the Trash.<br />
<br />
=== WebDav for Win 7 users ===<br />
# Right-click the '''Computer''' icon on your desktop (if this icon is not present, click the Start Orb -- you'll see listed at right) then select '''Map Network Drive''' from the pop-up menu. The Map Network Drive window opens.<br />
# In the '''Drive''' drop-down list, select an unused drive letter.<br />
# In the '''Folder''' field type this URL: <pre> https://middfiles.middlebury.edu </pre>.<br />
# Click '''Finish'''.<br />
# Supply your username & password when prompted. Windows Explorer will show the Middfiles folder structure. You may now work with your server files directly or by using drag-and-drop to transfer them to and from your computer.<br />
<br />
:::'''Note for frequent users:''' If you request the "reconnect at login" option because you plan to be a frequent WebDav user, you will receive a pop-up message in the lower-right when you turn on your computer: "Could not reconnect all network drives." This is normal and no cause for concern; it reflects the fact that the WebDav drive is not yet available as it requires you to log in first. Open Windows Explorer then double-click the appropriate drive to log in and access your files.<br />
<br />
=== WebDav for Win 8 users ===<br />
# Follow the instructions found [http://windows.microsoft.com/en-us/windows-8/create-shortcut-to-map-network-drive here] to map a drive to this URL: <pre> https://middfiles.middlebury.edu </pre><br />
# Supply your username & password when prompted. Windows Explorer will show the Middfiles folder structure. You may now work with your server files directly or by using drag-and-drop to transfer them to and from your computer.<br />
<br />
:::'''Note for frequent users:''' If you request the "reconnect at login" option because you plan to be a frequent WebDav user, you will receive a pop-up message in the lower-right: "Could not reconnect all network drives." This is normal and no cause for concern; it reflects the fact that the WebDav drive is not yet available as it requires you to log in first. Open File Explorer then double-click the appropriate drive to log in and access your files.<br />
<br />
== Web-browser access and links ==<br />
<br />
You may notice that the WebDAV URL for MiddFiles, <code>[https://middfiles.middlebury.edu https://middfiles.middlebury.edu]</code>, looks just like a normal website URL; that's because it is! While you can't upload or move files through your browser, you can navigate to <code>[https://middfiles.middlebury.edu https://middfiles.middlebury.edu]</code> in your browser and download your files from anywhere. This is especially useful for mobile devices that may not have support for drive mapping.<br />
<br />
=== Using WebDAV to link to files ===<br />
<br />
You can use the WebDAV URL of files and folders in MiddFiles to provide password-protected access to these files from WordPress, Drupal, or other web sites. Only users with access to the folder or file will be able to access the folder/file.<br />
<br />
For example, here is a link to the [https://middfiles.middlebury.edu/Software/Public/Printer%20Drivers/ Print Drivers] folder and here is a link to the Skype for Windows installer: [https://middfiles.middlebury.edu/Software/Public/Skype/SkypeSetupFull.exe SkypeSetupFull.exe].<br />
<br />
Here are the steps:<br />
<br />
# Go to [https://middfiles.middlebury.edu https://middfiles.middlebury.edu] in your browser, you will be prompted to log in if you aren't already.<br />
# Navigate to the folder or file of interest. Copy the URL of the folder or file.<br />
# Make a link in your website, blog, or email to that URL. Others will be able to click on it to download the file or browse the folder in their web browser.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:WebDav]]<br />
[[Category:Remote Access]]<br />
[[Category:File Servers]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=IOS_MiddFiles&diff=30706IOS MiddFiles2014-08-06T18:24:23Z<p>Alexa Gospodinoff: moved IOS MiddFiles to Middfiles on Mobile Devices: All the information that would be specific to IOS is incorrect and out of date, so I am removing it and replacing it with generic mobile device information.</p>
<hr />
<div>#REDIRECT [[Middfiles on Mobile Devices]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Middfiles_on_Mobile_Devices&diff=30705Middfiles on Mobile Devices2014-08-06T18:24:23Z<p>Alexa Gospodinoff: moved IOS MiddFiles to Middfiles on Mobile Devices: All the information that would be specific to IOS is incorrect and out of date, so I am removing it and replacing it with generic mobile device information.</p>
<hr />
<div>THIS PAGE HAS OUTDATED INFORMATION<br />
AFP is no longer supported for middfiles.<br />
WebDAV is the preferred protocol for middfiles.<br />
see http://mediawiki.middlebury.edu/wiki/LIS/WebDav for updated information<br />
<br />
=== Access MiddFiles on an iOS device for free ===<br />
<br />
You can access Middfiles for free from any web device, including an iOS device. Simply point your browser to https://middfiles.middlebury.edu and you will be prompted for an authentication. Using your MIDD credentials, you will have access to all the folders you normally would on all of the Middfiles servers.<br />
<br />
Access Middfiles through the web allows you to see or [[Convert CD to MP3|listen]] to your files, without the need to sync.<br />
<br />
=== Access MiddFiles on an iOS device with a paid app ===<br />
==== [[Image:Ios_folder_icon.jpg]]&nbsp;Setup an iOS device to browse MiddFiles ====<br />
<br />
In order to browse MiddFiles from an iOS device, an AFP-capable file browser app must be downloaded and installed. One such app is called ezSharePro, available in the App Store.<br />
<br />
==== [[Image:Ios ezsharepro icon.jpg]]&nbsp;ezSharePro ====<br />
<br />
#From the '''Home''' screen of your iOS device, select '''ezSharePro'''.<br />
#From the '''File Servers''' screen, select the '''+ sign''' button to create an AFP profile for MiddFiles. (Hostname = middfiles.middlebury.edu)<br>[[Image:Ios middfiles afp.jpg]]<br />
#Verify that you are connected to Middlebury's network through '''Wi-Fi''' or '''VPN'''.<br />
#'''Browse MiddFiles'''.<br />
<br />
[[Category:IOS]]<br />
[[Category:IPad]]<br />
[[Category:IPhone]]<br />
[[Category:ITouch]]<br />
[[Category:Middfiles]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Helpdesk_Policy&diff=30704Helpdesk Policy2014-08-06T15:08:55Z<p>Alexa Gospodinoff: </p>
<hr />
<div>= <br />Technology Helpdesk Policies =<br />
<br />
*Official College policy resides in the College Handbook: http://go.middlebury.edu/handbook<br />
<br />
<br><br />
<br />
== Language schools ==<br />
<br />
At the Helpdesk we speak English. Elsewhere, we have the responsibility to respect the language pledge and the right of the LS students to not hear any more English than necessary. It's the quality of the immersion experience that lets Middlebury offer such a great summer language program.<br />
<br />
Language schools are fast and intense and it's a really serious problem if, say, a teacher goes a week without a laptop. Hence we offer laptop loaners and a number of computer labs, as backup solutions. Each school also has a pool of computers that faculty can use (check with coordinator). For students and faculty who are not at Middlebury during the normal school year, we will offer advice, guidance, and moral support as wanted but we generally do not check in their computers for extensive repair or part replacement.<br />
<br />
<br><br />
<br />
== Software &amp; licensing ==<br />
<br />
We have limited licenses available for end users for various programs. When can we install a program for someone, when not?<br />
<br />
*'''Windows installation discs''': When there is a need to reinstall the Windows operating system, the Technology Help and Support Desk is able to re-image a Windows-based computer if it is a Middlebury owned computer (Staff/Faculty), or if it is a Student's personal computer purchased through Middlebury College. Personal computers that fall outside this category will not be reimaged.<br />
*'''Reimaging:''' Reimaging a computer erases ALL data! It is the responsibility of the end user to backup all personal data before a new image is placed on the computer. [[Middfiles]] is the preferred storage area to backup your personal data.<br />
*'''MS Office:''' Office can be installed on any college-owned computer through [[Casper]] or [[KACE]]. For ''personal'' computers, Middlebury College has a contract with Microsoft which allows some users to install Office for home use. Generally, faculty, staff, and students who are part of the regular undergraduate program at Middlebury have access to MS Office. MIIS faculty and staff, but not students, are also included. The language schools, Breadloaf, and schools abroad are not covered under our contract.<br />
<br />
<br><br />
<br />
== Computers and Monitors ==<br />
<br />
All Middlebury staff and faculty are allowed one primary computer (see note 1) and one primary monitor (see note 2).&nbsp; Any additional equipment request must be approved by the requesting department.&nbsp; The Technology Help and Support Desk will assist the requestor in the ordering and installation process of any additional piece of equipment, but it will be the department's responsibility to provide its Banner Index to the Help Desk prior to ordering the equipment and for service to begin.&nbsp;<br />
<br />
Requests for additional peripherals (e.g. trackball, mouse, card reader, etc...) will need to be justified and paid for by the department making the request. The Technology Help and Support Desk will assist in the ordering process and installation if needed. A weekly review of these type of requests will be conducted with a 7 business day turn-around time for response to request.<br><br />
<br />
<u>Note 1</u> - One primary computer consists of: a desktop or laptop, monitor, keyboard, and mouse. If it is a laptop, a docking station, power adapter, and laptop carry bag are also included. (Older laptops may not have docking stations and/or monitors included.) Apple does not produce docking stations for Mac laptops, but a stand may be purchased. We recommend the [http://www.smalldog.com/product/77028/griffin-elevator-laptop-stand Griffin Elevator].<br />
<br />
<u>Note 2</u> - Each user is provided one monitor through LIS. If additional monitors are needed, the Helpdesk can assist with their purchase, but they must be paid for with department funds.<br />
<br />
<br><br />
<br />
Related link: [http://midd2.middlebury.edu/about/handbook/lis/computing_facstaff LIS Faculty/Staff Statement on computing at Middlebury College]<br />
<br />
<br><br />
<br />
== Returning Computing Equipment to LIS ==<br />
<br />
Our long-standing policy is that all computing equipment and printers used by exiting employees (staff and faculty) <u>must</u> be returned to LIS for redeployment, donation, or recycling. If a position is approved for rehire, call or e-mail the Helpdesk and we will supply a refreshed computer that is problem-free and ready for the new employee’s own customizations, rather than subjecting them to inherited issues on potentially outdated equipment.<br />
<br />
Equipment can be returned to us in a variety of ways:<br>• You can drop it off at the walk-in area at the Davis Family library.<br>• Call the Technology and Support Help Desk at x2200 to schedule a time for us to retrieve it.<br>• You can also request equipment pickup/delivery from Facilities Services by completing the appropriate form [http://www.middlebury.edu/offices/business/facilities/forms/ here].<br />
<br />
'''Note: ALL equipment must be returned to the Technology Help and Support Desk when employees of the college retire, resign or are terminated - there are no exceptions!'''<br />
<br />
<br><br />
<br />
== Printers ==<br />
<br />
Local printers - There is a new policy to start removing local printers from the Middlebury campus and to start leveraging the public network printers instead. Any failing local printer requiring troubleshooting will be removed from service and the user will be directed to the public printing resources in that area.&nbsp; Request for replacement and/or servicing of local printers will be denied.&nbsp; Requests for new network printing will be reviewed case by case but will be discouraged.<br />
<br />
<br><br />
<br />
== Estimated Time for Service ==<br />
<br />
As long as the computer has not been shipped out for repair, you can take the computer away from the Helpdesk anytime during our business hours, even if we have not been able to repair it yet or provide a solution yet. Once the diagnostic work is complete and repair/resolution has started on your computer the expectation is that the Helpdesk will complete the work prior to pick-up.<br />
<br />
=== Non-hardware related issues ===<br />
<br />
*We try to provide a solution for non-hardware related issues within 1 business day. Problems that are intermittent or harder to reproduce may take longer.<br />
<br />
=== Hardware related issues ===<br />
<br />
*College-owned machines:<br />
**Apple: '''About 1 week''' (this involves reporting the issue to Apple, shipping the computer (or requesting on-site repair), Apple repairs the computer, and computer is shipped back).<br />
**Dell: '''3-5 business days (3 business days on average) '''this involves reporting the issue to Dell, requesting parts or on-site repair, repairing the computer. Dell computers are rarely shipped back to Dell.<br />
*Student-owned machines (<u>not purchased through Middlebury College</u>): These are entirely dependent on the manufacturer. The Helpdesk does not provide hardware service for student, staff or faculty personal computers at this time.&nbsp; The Walk-In Center Help Desk can provide guidance and best-effort suggestions to resolving the issue at hand.&nbsp; In the end it is the responsibility of the end user to follow-through with the Vendor's support and warranty repair services.&nbsp; Student owned computers <u>purchased through Middlebury College</u> will receive additional assistance in resolving hardware related issues or software configuration problems.<br />
<br />
<br><br />
<br />
== Passwords and private information ==<br />
<br />
The Technology Help and Support Desk has a responsibility to use our skills wisely and honestly, in a way that ensures the trust of our users and optimizes the health of the college.<br />
<br />
*'''We never ask for passwords, period.'''<br />
*We do not give out personal contact information. In some circumstances we may directly contact a person on behalf of a client.<br />
*We do not give out students' PINs or passwords to parents. We certainly cannot reset a student's PIN without the student's consent. A student's personal information, including grades, is confidential, and we respect that.<br />
*This also goes for information we may have access to through WebHelpDesk. We do not give out ID numbers or other personal information to anyone but that person. To find a person's contact information or other information they have made available, use the directory at [http://go.middlebury.edu/dir go/dir].<br />
<br />
<br><br />
<br />
== Retention Policy for Deleted E-mails ==<br />
<br />
'''What is Middlebury's deleted email retention policy?'''<br />
<br />
*'''Best place to find this information is the College Handbook ([http://go.middlebury.edu/handbook http://go.middlebury.edu/handbook]).'''<br />
*'''Here's the current direct link: [http://www.middlebury.edu/about/handbook/lis/email http://www.middlebury.edu/about/handbook/lis/email]'''<br />
*In brief, here's the general idea:<br />
<br />
Deleted messages that are 60 days old or newer, on your Middlebury email account are backed-up every night and can be restored upon request, even if you've emptied your "Deleted Items" folder.<br />
<br />
NOTE: If your email program is configured to use POP, you may be removing messages from the email server before they can be backed up. Please configure your email program to use the IMAP protocol instead.<br />
<br />
<br><br />
<br />
== Account Deletion for Graduating Seniors ==<br />
<br />
Your campus accounts (email, file server, personal webpages) are '''deleted 6 months after graduation'''. You will receive email warnings about one month prior to account deletion. To ensure that you don't lose any important data:<br />
<br />
*File backup from server: Visit [[NetStorage]] to find out how to back up files from file servers.<br />
*You may export your email to various email clients. If you do not already have a program configured, you may set up an email connection by following our [[POP, IMAP, SMTP Clients|email configuration instructions]].<br />
*Forwarding email: you may forward your Middlebury College email account to another account of your choosing by visiting [http://go.middlebury.edu/forward go/forward] BUT THIS FORWARDING WILL CEASE TO WORK when your account is deleted after graduation.<br />
*Lifelong email: the alumni office offers a Lifelong E-mail forwarding account to all Middlebury alumni. Find out more at [http://www.middlebury.edu/alumni/faqs our alumni faq page]<br />
*Technical support for computers purchased through Middlebury College ends when you graduate. In the event of technical problems after graduation, we encourage you to contact the manufacturer directly:<br />
**Dell Technical Support: http://www.dell.com/support or 800-822-8965<br />
**Apple Technical Support: http://www.apple.com/support or 800-800-2775.<br />
<br />
<br><br />
<br />
== Guest Access to College Equipment ==<br />
<br />
Middlebury College student, faculty, and staff access to Library workstations is given precedence over all other use. Non-College community members and researchers may use library computer workstations for research needs and online information access only. A special guest login for these users is required; the password to this account changes daily, and can be obtained in person in various locations. See the [[Guest Access to College Equipment]] article for details.<br />
<br />
<br><br />
<br />
== Our position on Malware and Virus infected computers ==<br />
<br />
See our [https://mediawiki.middlebury.edu/wiki/LIS/Viruses_and_malware Malware and Virus wiki page]<br />
<br />
[[Category:Helpdesk]]<br />
[[Category:Policy]]<br />
[[Category:Mac]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Helpdesk_Policy&diff=30703Helpdesk Policy2014-08-06T15:07:20Z<p>Alexa Gospodinoff: </p>
<hr />
<div>= <br />Technology Helpdesk Policies =<br />
<br />
*Official College policy resides in the College Handbook: http://go.middlebury.edu/handbook<br />
<br />
<br><br />
<br />
== Language schools ==<br />
<br />
At the Helpdesk we speak English. Elsewhere, we have the responsibility to respect the language pledge and the right of the LS students to not hear any more English than necessary. It's the quality of the immersion experience that lets Middlebury offer such a great summer language program.<br />
<br />
Language schools are fast and intense and it's a really serious problem if, say, a teacher goes a week without a laptop. Hence we offer laptop loaners and a number of computer labs, as backup solutions. Each school also has a pool of computers that faculty can use (check with coordinator). For students and faculty who are not at Middlebury during the normal school year, we will offer advice, guidance, and moral support as wanted but we generally do not check in their computers for extensive repair or part replacement.<br />
<br />
<br><br />
<br />
== Software &amp; licensing ==<br />
<br />
We have limited licenses available for end users for various programs. When can we install a program for someone, when not?<br />
<br />
*'''Windows installation discs''': When there is a need to reinstall the Windows operating system, the Technology Help and Support Desk is able to re-image a Windows-based computer if it is a Middlebury owned computer (Staff/Faculty), or if it is a Student's personal computer purchased through Middlebury College. Personal computers that fall outside this category will not be reimaged.<br />
*'''Reimaging:''' Reimaging a computer erases ALL data! It is the responsibility of the end user to backup all personal data before a new image is placed on the computer. [[Middfiles]] is the preferred storage area to backup your personal data.<br />
*'''MS Office:''' Office can be installed on any college-owned computer through [[Casper]] or [[KACE]]. For ''personal'' computers, Middlebury College has a contract with Microsoft which allows some users to install Office for home use. Generally, faculty, staff, and students who are part of the regular undergraduate program at Middlebury have access to MS Office. MIIS faculty and staff, but not students, are also included. The language schools, Breadloaf, and schools abroad are not covered under our contract. <br />
<br />
<br><br />
<br />
== Computers and Monitors ==<br />
<br />
All Middlebury staff and faculty are allowed one primary computer (see note 1) and one primary monitor (see note 2).&nbsp; Any additional equipment request must be approved by the requesting department.&nbsp; The Technology Help and Support Desk will assist the requestor in the ordering and installation process of any additional piece of equipment, but it will be the department's responsibility to provide its Banner Index to the Help Desk prior to ordering the equipment and for service to begin.&nbsp;<br />
<br />
Requests for additional peripherals (e.g. trackball, mouse, card reader, etc...) will need to be justified and paid for by the department making the request. The Technology Help and Support Desk will assist in the ordering process and installation if needed. A weekly review of these type of requests will be conducted with a 7 business day turn-around time for response to request.<br><br />
<br />
<u>Note 1</u> - One primary computer consists of: a desktop or laptop, monitor, keyboard, and mouse. If it is a laptop, a docking station, power adapter, and laptop carry bag are also included. (Older laptops may not have docking stations and/or monitors included.) Apple does not produce docking stations for Mac laptops, but a stand may be purchased. We recommend the [http://www.smalldog.com/product/77028/griffin-elevator-laptop-stand Griffin Elevator].<br />
<br />
<u>Note 2</u> - Each user is provided one monitor through LIS. If additional monitors are needed, the Helpdesk can assist with their purchase, but they must be paid for with department funds.<br />
<br />
<br><br />
<br />
Related link: [http://midd2.middlebury.edu/about/handbook/lis/computing_facstaff LIS Faculty/Staff Statement on computing at Middlebury College]<br />
<br />
<br><br />
<br />
<br><br />
<br />
== Returning Computing Equipment to LIS ==<br />
<br />
Our long-standing policy is that all computing equipment and printers used by exiting employees (staff and faculty) <u>must</u> be returned to LIS for redeployment, donation, or recycling. If a position is approved for rehire, call or e-mail the Helpdesk and we will supply a refreshed computer that is problem-free and ready for the new employee’s own customizations, rather than subjecting them to inherited issues on potentially outdated equipment.<br />
<br />
Equipment can be returned to us in a variety of ways:<br>• You can drop it off at the walk-in area at the Davis Family library.<br>• Call the Technology and Support Help Desk at x2200 to schedule a time for us to retrieve it.<br>• You can also request equipment pickup/delivery from Facilities Services by completing the appropriate form [http://www.middlebury.edu/offices/business/facilities/forms/ here].<br />
<br />
'''Note: ALL equipment must be returned to the Technology Help and Support Desk when employees of the college retire, resign or are terminated - there are no exceptions!'''<br><br />
<br />
== Printers ==<br />
<br />
Local printers - There is a new policy to start removing local printers from the Middlebury campus and to start leveraging the public network printers instead. Any failing local printer requiring troubleshooting will be removed from service and the user will be directed to the public printing resources in that area.&nbsp; Request for replacement and/or servicing of local printers will be denied.&nbsp; Requests for new network printing will be reviewed case by case but will be discouraged.<br />
<br />
== Estimated Time for Service ==<br />
<br />
As long as the computer has not been shipped out for repair, you can take the computer away from the Helpdesk anytime during our business hours, even if we have not been able to repair it yet or provide a solution yet. Once the diagnostic work is complete and repair/resolution has started on your computer the expectation is that the Helpdesk will complete the work prior to pick-up.<br />
<br />
<br><br />
<br />
=== Non-hardware related issues ===<br />
<br />
*We try to provide a solution for non-hardware related issues within 1 business day. Problems that are intermittent or harder to reproduce may take longer.<br />
<br />
=== Hardware related issues ===<br />
<br />
*College-owned machines:<br />
**Apple: '''About 1 week''' (this involves reporting the issue to Apple, shipping the computer (or requesting on-site repair), Apple repairs the computer, and computer is shipped back).<br />
**Dell: '''3-5 business days (3 business days on average) '''this involves reporting the issue to Dell, requesting parts or on-site repair, repairing the computer. Dell computers are rarely shipped back to Dell.<br />
*Student-owned machines (<u>not purchased through Middlebury College</u>): These are entirely dependent on the manufacturer. The Helpdesk does not provide hardware service for student, staff or faculty personal computers at this time.&nbsp; The Walk-In Center Help Desk can provide guidance and best-effort suggestions to resolving the issue at hand.&nbsp; In the end it is the responsibility of the end user to follow-through with the Vendor's support and warranty repair services.&nbsp; Student owned computers <u>purchased through Middlebury College</u> will receive additional assistance in resolving hardware related issues or software configuration problems.<br />
<br />
<br><br />
<br />
== Passwords and private information ==<br />
<br />
The Technology Help and Support Desk has a responsibility to use our skills wisely and honestly, in a way that ensures the trust of our users and optimizes the health of the college.<br />
<br />
*'''We never ask for passwords, period.'''<br />
*We do not give out personal contact information. In some circumstances we may directly contact a person on behalf of a client. <br />
*We do not give out students' PINs or passwords to parents. We certainly cannot reset a student's PIN without the student's consent. A student's personal information, including grades, is confidential, and we respect that.<br />
*This also goes for information we may have access to through WebHelpDesk. We do not give out ID numbers or other personal information to anyone but that person. To find a person's contact information or other information they have made available, use the directory at [http://go.middlebury.edu/dir go/dir].<br />
<br />
<br><br />
<br />
== Retention Policy for Deleted E-mails ==<br />
<br />
'''What is Middlebury's deleted email retention policy?'''<br />
<br />
*'''Best place to find this information is the College Handbook ([http://go.middlebury.edu/handbook http://go.middlebury.edu/handbook]).'''<br />
*'''Here's the current direct link: [http://www.middlebury.edu/about/handbook/lis/email http://www.middlebury.edu/about/handbook/lis/email]'''<br />
*In brief, here's the general idea:<br />
<br />
Deleted messages that are 60 days old or newer, on your Middlebury email account are backed-up every night and can be restored upon request, even if you've emptied your "Deleted Items" folder.<br />
<br />
NOTE: If your email program is configured to use POP, you may be removing messages from the email server before they can be backed up. Please configure your email program to use the IMAP protocol instead.<br />
<br />
<br><br />
<br />
== Account Deletion for Graduating Seniors ==<br />
<br />
Your campus accounts (email, file server, personal webpages) are '''deleted 6 months after graduation'''. You will receive email warnings about one month prior to account deletion. To ensure that you don't lose any important data:<br />
<br />
*File backup from server: Visit [[NetStorage]] to find out how to back up files from file servers.<br />
*You may export your email to various email clients. If you do not already have a program configured, you may set up an email connection by following our [[POP, IMAP, SMTP Clients|email configuration instructions]].<br />
*Forwarding email: you may forward your Middlebury College email account to another account of your choosing by visiting [http://go.middlebury.edu/forward go/forward] BUT THIS FORWARDING WILL CEASE TO WORK when your account is deleted after graduation.<br />
*Lifelong email: the alumni office offers a Lifelong E-mail forwarding account to all Middlebury alumni. Find out more at [http://www.middlebury.edu/alumni/faqs our alumni faq page]<br />
*Technical support for computers purchased through Middlebury College ends when you graduate. In the event of technical problems after graduation, we encourage you to contact the manufacturer directly:<br />
**Dell Technical Support: http://www.dell.com/support or 800-822-8965<br />
**Apple Technical Support: http://www.apple.com/support or 800-800-2775.<br />
<br />
<br><br />
<br />
== Guest Access to College Equipment ==<br />
<br />
Middlebury College student, faculty, and staff access to Library workstations is given precedence over all other use. Non-College community members and researchers may use library computer workstations for research needs and online information access only. A special guest login for these users is required; the password to this account changes daily, and can be obtained in person in various locations. See the [[Guest Access to College Equipment]] article for details.<br />
<br />
<br><br />
<br />
== Our position on Malware and Virus infected computers ==<br />
<br />
See our [https://mediawiki.middlebury.edu/wiki/LIS/Viruses_and_malware Malware and Virus wiki page]<br />
<br />
[[Category:Helpdesk]]<br />
[[Category:Policy]]<br />
[[Category:Mac]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Helpdesk_Policy&diff=30702Helpdesk Policy2014-08-06T14:25:01Z<p>Alexa Gospodinoff: </p>
<hr />
<div>= <br>Technology Help and Support Desk Policies =<br />
<br />
*Official College policy resides in the College Handbook: http://go.middlebury.edu/handbook<br />
<br />
<br><br />
<br />
== Language schools ==<br />
<br />
At the Helpdesk we speak English. Elsewhere, we have the responsibility to respect the language pledge and the right of the LS students to not hear any more English than necessary. It's the quality of the immersion experience that lets Middlebury offer such a great summer language program.<br />
<br />
Language schools are fast and intense and it's a really serious problem if, say, a teacher goes a week without a laptop. Hence we offer laptop loaners and a number of computer labs, as backup solutions. Each school also has a pool of computers that faculty can use (check with coordinator). For students and faculty who are not at Middlebury during the normal school year, we will offer advice, guidance, and moral support as wanted but we generally do not check in their computers for extensive repair or part replacement.<br />
<br />
<br><br />
<br />
== Software &amp; licensing ==<br />
<br />
We have limited licenses available for end users for various programs. When can we install a program for someone, when not?<br />
<br />
*'''Windows installation discs''': When there is a need to reinstall the Windows operating system the Technology Help and Support Desk is able to re-image a Windows-based computer if:&nbsp; it is a Middlebury owned computer (Staff/Faculty) or it is a Student's personal computer purchased through Middlebury College.&nbsp; Personal computers that fall outside this requirement will not be reimaged.&nbsp;<br />
*'''Reimaging:''' Reimaging a computer erases ALL data!&nbsp; It is the responsibility of the end user to backup all personal data before a new image is placed on the computer.&nbsp; [[Middfiles]] is the preferred storage area to backup your personal data.<br />
*'''MS Office:''' We can install Office 2007/2008 on college owned computers. For ''personal'' laptops, users can check out an MS Office disk from circulation and do the install themselves. A reminder that licensed software does not circulate to LS and BLSE (Bread Loaf School of English) borrowers. Our software license does not extend to summer borrowers - only regular academic year borrowers.<br />
<br />
<br><br />
<br />
== Computers and Monitors ==<br />
<br />
All Middlebury staff and faculty are allowed one primary computer (see note 1) and one primary monitor (see note 2).&nbsp; Any additional equipment request must be approved by the requesting department.&nbsp; The Technology Help and Support Desk will assist the requestor in the ordering and installation process of any additional piece of equipment, but it will be the department's responsibility to provide its Banner Index to the Help Desk prior to ordering the equipment and for service to begin.&nbsp;<br />
<br />
Requests for additional peripherals (e.g. trackball, mouse, card reader, etc...) will need to be justified and paid for by the department making the request.&nbsp; The Technology Help and Support Desk will assist in the ordering process and installation if needed.&nbsp; A weekly review of these type of requests will be conducted with a 7 business day turn-around time for response to request.<br><br />
<br />
<br><br />
<br />
<u>Note 1</u> - One primary computer consists of: a desktop or laptop, monitor, keyboard, and mouse. If it is a laptop, a docking station, power adapter, and laptop carry bag are also included. (Older laptops may not have docking stations and/or monitors included.) Apple does not produce docking stations for Mac laptops, but a stand may be purchased. We recommend the [http://www.smalldog.com/product/77028/griffin-elevator-laptop-stand Griffin Elevator].<br />
<br />
<u>Note 2</u> - Each user is provided one 17" monitor.&nbsp; Any request for additional monitors will be denied by the Technology Help and Support Desk due to resource constraints.<br />
<br />
<br><br />
<br />
Related link: [http://midd2.middlebury.edu/about/handbook/lis/computing_facstaff LIS Faculty/Staff Statement on computing at Middlebury College]<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
== Returning Computing Equipment to LIS ==<br />
<br />
<br>Our long-standing policy is that all computing equipment and printers used by exiting employees (staff and faculty) <u>must</u> be returned to LIS for redeployment, donation, or recycling. If a position is approved for rehire, call or e-mail the Helpdesk and we will supply a refreshed computer that is problem-free and ready for the new employee’s own customizations, rather than subjecting them to inherited issues on potentially outdated equipment.&nbsp;<br />
<br />
Equipment can be returned to us in a variety of ways:<br>• You can drop it off at the walk-in area at the Davis Family library.<br>• Call the Technology and Support Help Desk at x2200 to schedule a time for us to retrieve it.<br>• You can also request equipment pickup/delivery from Facilities Services by completing their online form: [http://blogs.middlebury.edu/facilities/online-forms/service-request/ http://blogs.middlebury.edu/facilities/online-forms/service-request/]<br />
<br />
<br><br />
<br />
'''Note:&nbsp; ALL equipment must be returned to the Technology Help and Support Desk when employees of the college retire, resign or are terminated - there are no exceptions!'''<br><br />
<br />
== Printers ==<br />
<br />
Local printers - There is a new policy to start removing local printers from the Middlebury campus and to start leveraging the public network printers instead.&nbsp; Any failing local printer requiring troubleshooting will be removed from service and the user will be directed to the public printing resources in that area.&nbsp; Request for replacement and/or servicing of local printers will be denied.&nbsp; Requests for new network printing will be reviewed case by case but will be discouraged.&nbsp;<br />
<br />
<br><br />
<br />
== Estimated Time for Service ==<br />
<br />
As long as the computer has not been shipped out for repair, you can take the computer away from the Helpdesk anytime during our business hours, even if we have not been able to repair it yet or provide a solution yet. Once the diagnostic work is complete and repair/resolution has started on your computer the expectation is that the Helpdesk will complete the work prior to pick-up.<br />
<br />
=== Non-hardware related issues ===<br />
<br />
*We try to provide a solution for non-hardware related issues within 1 business day. Problems that are intermittent or harder to reproduce may take longer.<br />
<br />
=== Hardware related issues ===<br />
<br />
*College-owned machines:<br />
**Apple: '''About 1 week''' (this involves reporting the issue to Apple, shipping the computer (or requesting on-site repair), Apple repairs the computer, and computer is shipped back).<br />
**Dell: '''3-5 business days (3 business days on average) '''this involves reporting the issue to Dell, requesting parts or on-site repair, repairing the computer. Dell computers are rarely shipped back to Dell.<br />
*Student-owned machines (<u>not purchased through Middlebury College</u>): These are entirely dependent on the manufacturer. The Helpdesk does not provide hardware service for student, staff or faculty personal computers at this time.&nbsp; The Walk-In Center Help Desk can provide guidance and best effort suggestions to resolving the issue at hand.&nbsp; In the end it is the responsibility of the end user to follow-through with the Vendor's support and warrantee repair services.&nbsp; Student owned computers <u>purchased through Middlebury College</u> will receive additional assistance in resolving hardware related issues or software configuration problems.<br />
<br />
<br><br />
<br />
== Passwords and private information ==<br />
<br />
The Technology Help and Support Desk has a responsibility to use our skills wisely and honestly, in a way that ensures the trust of our users and optimizes the health of the college.<br />
<br />
*'''We never ask for&nbsp;passwords, period.'''<br />
*We don't give out personal contact information. We can contact the person directly if it's important.<br />
*We cannot give parents ID or PIN information about their student once the student is here, and we can certainly not help a parent to reset a student's PIN without the student's consent. Grades and such information are all confidential and it is important for us to respect that.<br />
*Same goes for any information we have in our HEAT incident tracking system. We cannot give out ID or other personal information to anyone but that person, in person. go/dir is there if they need it.<br />
<br />
<br><br />
<br />
== Retention Policy for Deleted E-mails ==<br />
<br />
'''What is Middlebury's deleted email retention policy?'''<br />
<br />
*'''Best place to find this information is the College Handbook ([http://go.middlebury.edu/handbook http://go.middlebury.edu/handbook]).'''<br />
*'''Here's the current direct link: [http://www.middlebury.edu/about/handbook/lis/email http://www.middlebury.edu/about/handbook/lis/email]'''<br />
*In brief, here's the general idea:<br />
<br />
Deleted messages that are 60 days old or newer, on your Middlebury email account are backed-up every night and can be restored upon request, even if you've emptied your "Deleted Items" folder.<br />
<br />
NOTE: If your email program is configured to use POP, you may be removing messages from the email server before they can be backed up. Please configure your email program to use the IMAP protocol instead.<br />
<br />
== Account Deletion for Graduating Seniors ==<br />
<br />
Your campus accounts (email, file server, personal webpages) are '''deleted 6 months after graduation'''. You will receive email warnings about one month prior to account deletion. To ensure that you don't lose any important data:<br />
<br />
*File backup from server: Visit&nbsp;[[NetStorage|NetStorage]] to find out how to back up files from file servers.<br />
*You may export your email to various email clients. If you do not already have a program configured, you may set up an email connection by following our [[POP, IMAP, SMTP Clients|email configuration instructions]].<br />
*Forwarding email: you may forward your Middlebury College email account to another account of your choosing by visiting [http://go.middlebury.edu/forward go/forward] BUT THIS FORWARDING WILL CEASE TO WORK when your account is deleted after graduation.<br />
*Lifelong email: the alumni office offers a Lifelong E-mail forwarding account to all Middlebury alumni. Find out more at [http://www.middlebury.edu/alumni/faqs our alumni faq page]<br />
*Technical support for computers purchased through Middlebury College ends when you graduate. In the event of technical problems after graduation, we encourage you to contact the manufacturer directly:<br />
**Dell Technical Support: http://www.dell.com/support or 800-822-8965<br />
**Apple Technical Support: http://www.apple.com/support or 800-800-2775.<br />
<br />
== Guest Access to College Equipment ==<br />
<br />
Middlebury College student, faculty, and staff access to Library workstations is given precedence over all other use. Non-College community members and researchers may use library computer workstations for research needs and online information access only. A special guest login for these users is required; the password to this account changes daily, and can be obtained in person in various locations. See the [[Guest Access to College Equipment]] article for details.<br />
<br />
<br><br />
<br />
== Our position on Malware and Virus infected computers ==<br />
<br />
See our [https://mediawiki.middlebury.edu/wiki/LIS/Viruses_and_malware Malware and Virus wiki page]<br />
<br />
[[Category:Helpdesk]]<br />
[[Category:Policy]]<br />
[[Category:Mac]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Connecting_to_the_Middlebury_network&diff=30701Connecting to the Middlebury network2014-08-06T14:09:53Z<p>Alexa Gospodinoff: </p>
<hr />
<div>== Get on the network ==<br />
<br />
To connect to our network, your computer / device must have either an Ethernet port (NIC), or a wireless network card. This hardware is standard for any computer purchased in this millennium. Most laptops have both an Ethernet port and a wireless card.<br />
<br />
Very old operating systems, such as Mac OS 9 and Windows 98, are not supported on the Middlebury network.<br />
<br />
Students may NOT:<br />
* Set up personal computers as servers that might interfere with or "confuse" our network.<br />
* Use personal wireless routers. Sorry, but these cause us lots of headaches.<br />
* Connect using dial-up.<br />
<br />
==== Connect to the Wired Network ====<br />
<br />
A standard double room has two network outlets in it, usually on opposite sides of the room. (If you can't find your outlet, look under your desk or behind your bed.) Each outlet has 2 jacks in it. Generally the red jack connects you to the harsh truth of reality, while the blue jack leaves you in blissful ignorance. If the red jack doesn't seem to work, try the blue one next.<br />
<br />
'''Caution:''' In the Ross dorms Kelly, Lang, Milliken, and Hadley, the two jacks are labelled "DATA" and "VOICE". ''Do not plug into the "VOICE" jack'', as this carries an information current that could potentially confuse and/or damage the Ethernet hardware on your computer!<br />
<br />
==== Connect to the Wireless Network ====<br />
<br />
Middlebury has&nbsp;3 wireless networks that exist side-by-side:<br />
<br />
*'''midd_secure''' is our recommended wireless network for students. '''It has a high bandwidth and it's fast.''' It is secured, meaning that it would be hard for your web information to be spied on / stolen while using it. While on midd_secure, you can connect directly to file servers, our email server, and other campus resources, just as if you were plugged in with the wired network. However it takes a little effort to set up and it requires you to sign in using your Middlebury username and password.<br />
**You can find detailed midd_secure setup instrutions at our [[Wireless]] page.<br />
*'''Midd-standard '''is a second secure wireless network that has one password (contact the Helpdesk at x2200 to get this password) for easy access.&nbsp; '''Midd-standard's '''key may change from time to time requiring you to re-authenticate to the network.<br />
*'''midd_unplugged''' is our "guest" network. '''It has a very low bandwidth, and is slower.''' It is unsecured, meaning that it adds no protection to your online transactions beyond that already offered to you by the websites you connect to. From midd_unplugged you cannot access our servers et al. directly; you must use the web interface [[NetStorage]] for file servers, or [[WebMail]] for email. Midd_unplugged takes no special set-up or sign-in; you can just connect and go.<br />
<br />
'''Not all buildings on campus''' have access to our wireless network. We try to ensure that all public spaces and classrooms have wireless access; dorms are a lower priority for us (however, every dorm room should have access to our wired network, which is faster in any case).<br />
<br />
You can use your computer's default wireless network browser to view midd_unplugged and midd_secure and see how strong of a connection there is from where you are. You can then select either of these networks to connect to. (As noted, midd_secure takes extra effort to set up. See our [[Wireless]] help for instructions on connecting to midd_secure.)<br />
<br />
== Connection troubleshooting ==<br />
<br />
* Make sure you are using an Ethernet cable. This is slightly wider than a standard phone / modem cable and carries eight wires instead of just four. Make sure the cable is firmly plugged into the jack.<br />
* Try the other jack ''unless'' you live in Ross; ''do not'' connect your computer to the "Voice" jack.<br />
* Try plugging your computer into a friend's (working) network jack. Try borrowing a friend's Ethernet cable. Try to determine whether the computer, the cable, or the jack is causing the problem.<br />
* If you aren't getting a connection or you want help, feel free to call the Helpdesk. It's possible that the wall jack is broken, in which case we'll send out a request to get it fixed.<br />
<br />
More technical steps:<br />
* If your computer is connected to our wired network, its IP address should begin with 140.233. An IP address beginning with 169 indicates that your computer isn't sensing the network.<br />
* Ensure that your computer is configured for DHCP network connections (ie, make sure your computer is not trying to insist on a static IP address).<br />
** In '''Windows''', open [[Image:Start button.PNG]] -> Settings -> Control Panel -> '''Network Connections'''. Right click on '''Local Area Connection''' -> Properties. Select '''Internet Protocol''' -> Properties. Ensure that '''Obtain IP address automatically''' is selected.<br />
** In '''Mac OSX''', find this setting under [[Image:Mac Apple Menu icon.PNG]] -> System Preferences -> Network -> Built-In Ethernet -> '''Configure IPv4'''. Ensure that this setting is '''Using DHCP'''.<br />
<br />
== Register your computer ==<br />
<br />
'''NOTE: This feature is currently disabled; you can connect to the network without registering. This info is preserved for informational purposes.'''<br />
<br />
<small>The first time you connect your computer to our network, it is treated as a stranger and must be "registered" to gain full access to our network and to the outside world. Here are the steps, in a nutshell. The full instructions are available at [[Register your computer on the Middlebury network]].<br />
<br />
# Connect your computer to our wired network using an Ethernet cable.<br />
# When you open up a web browser, you should be automatically directed to our Registration page. (If not, you can go there manually at this address: [http://go.middlebury.edu/netreg go/netreg].)<br />
# Click on "Faculty, Staff, and Students" (NOT the "Guests" link), and follow the subsequent "Continue" links after reading the information.<br />
# Enter in your Middlebury '''username''' and '''password''', choose your device type, and click "Submit".<br />
# You will be asked to download a small program named Bradford. Download and run it, and it will register your computer for you.<br />
<br />
The registration process encourages you to install all system updates on your computer and also to make sure some antivirus program is installed. You can do these later; see the "Setting up your computer" section below for more help. Also, see [[Register your computer on the Middlebury network|Registration Help]] for troubleshooting help and more information on what registration does / why it's useful.<br />
<br />
X-boxes, Playstations, Wiis, and Netbooks are fine to use on our network. However you might have trouble registering these devices without our help. Call us at the Helpdesk (see our contact info above) and tell us the device's MAC address, and we can register it for you.<br />
</small><br />
<br />
== Connect to the Middlebury file servers ==<br />
<br />
All Middlebury users have access to relevant spaces in our file servers, including a personal storage space that only you can access. It's pretty easy to connect your computer to the servers (see the links below) but for now, you can test this access using NetStorage, our online file access client. Go to [http://go.middlebury.edu/netstorage go/netstorage] and enter in your Middlebury username and password.<br />
<br />
See our full instructions for Windows and Mac OSX at:<br />
* [[Using File Servers (Windows)]]<br />
* [[Using File Servers (Macintosh)]]<br />
* ''Linux cannot connect directly to our Windows-centric file servers. Use the online client [http://go.middlebury.edu/netstorage go/netstorage] instead.''<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Network Access]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Getting_started_at_Middlebury_College&diff=30700Getting started at Middlebury College2014-08-06T13:48:00Z<p>Alexa Gospodinoff: </p>
<hr />
<div>Welcome to Middlebury! This article overviews what you'll need to do to '''get started on the computer network''' at Middlebury College.<br />
<br />
== Before you arrive ==<br />
<br />
#Set your '''BannerWeb PIN'''.<br />
#*This is a 6-digit number which you use (along with your 8-digit ID number) to access BannerWeb, where you can register for classes, see your schedule, update your personal information, view your employee pay stub, and more.<br />
#*A few months before you walk up to our ivory gates, you should receive an informational packet that gives you instructions on how to set your PIN. You'll need your PIN to register online for your first classes at that time.<br />
#Set your '''account password'''. This is the password which you use along with your Middlebury username to access Middlebury email, file servers, and other resources.<br />
#*Your password is a little complicated and consists of letters ''and'' numbers ''and'' punctuation marks. Think of a very short sentence or phrase. See [[Password Guides]] for more help on choosing a password and an explanation on how they work.<br />
#*You need your user ID and PIN in order to set or change your account password. Generally, students set their password well before coming to Middlebury, so that they can check their email online.<br />
<br />
==== Student Accessory Checklist ====<br />
<br />
Here are a few items that will come in very handy when dealing with the technology at Middlebury.<br />
<br />
*'''Ethernet cable'''. Wireless access is available in many parts of campus, but it can be weak (especially during peak usage hours) and is much slower than a wired connection in any case. If you don't have an ethernet cable, you can get one at the Middlebury bookstore for $10.<br />
*'''USB thumb drive'''. Many students learn the hard way that they should always save their documents in more than one place. Thumb drives are cheap, accessible, compatible with most computers, and very compact. They are on sale at the Middlebury bookstore if you don't have one.<br />
*'''Operating system installation CDs'''. If your Windows or Mac OSX computer crashes and you need to reinstall your operating system, we can't help you unless you have the original CDs that came with the computer. Students have had their computer out of commission for weeks because they can't reinstall the operating system.<br />
<br />
== Upon arrival ==<br />
<br />
#In your room, '''connect your computer to the wired network''' using an Ethernet cable. Ethernet is generally the fastest way to access the Middlebury network.<br />
#Write down the address to our documentation website: [http://go.middlebury.edu/docs go/docs]. That's the online address for all our technology help and documentation, and we hope it will be a good resource for you.<br />
<br />
== Middlebury's network resources ==<br />
<br />
Here we'll briefly introduce the network resources that you'll be making use of on campus. We'll also provide links so you can learn more about these topics at your leisure. All of this information is on our documentation website, which you can reach at any time by going to [http://go.middlebury.edu/docs go/docs] in your web browser.<br />
<br />
==== GO shortcuts ====<br />
<br />
GO shortcuts are used by lots of people on campus, so it's useful to know how to use them.<br />
<br />
You can reach many Middlebury webpages by simply typing in [http://go.middlebury.edu/docs go.middlebury.edu/(Website)] in your browser's address bar. When you are on campus, you don't even need to enter the ".middlebury.edu" part; you can simply type in [http://go.middlebury.edu/docs go/(Website)]. For example, to access your email account online, type in [http://go.middlebury.edu/webmail go/webmail]. To look up library resources, type in [http://go.middlebury.edu/lib go/lib]. Having trouble using GO? See the [http://sites.middlebury.edu/lis/2013/09/24/using-go-2013/ Using Go] blog post for more explanation and tips.<br />
<br />
You can also create your own shortcuts. Think of a GO shortcut that you would like to use and type it in the address bar. If that shortcut doesn't exist yet, the "GOtionary" will invite you to create your own link.<br />
<br />
==== E-mail ====<br />
<br />
Middlebury College students, faculty, and staff are given a '''personal e-mail account''' for college-related communication. You are expected to be familiar with how to access and use your e-mail account, as other Middlebury community members will send you important information by e-mail.<br />
<br />
E-mail is considered an official method for communicating with students at Middlebury College. Official e-mail communications are intended to meet the academic and administrative needs of the campus community. The College expects that such communications, many of which are time-critical, will be received and read in a timely fashion. Students who choose to forward e-mail from their College e-mail account to another account, are responsible for any information that might be lost through this process.<br />
<br />
To activate your e-mail account:<br />
<br />
#Find out your '''user ID''' (an 8-digit number on your ID card) and your '''PIN''' (a 6-digit numeric password that is originally set as your birthdate, MMDDYY), as you'll need these numbers any time you want to activate or change your e-mail password.<br />
#Go to [http://go.middlebury.edu/activate go/activate] and enter in your user ID and PIN to log in.<br />
#Enter in a password that meets the requirements listed. Also make note of your username, written in red at the top of the page.<br />
<br />
You can access your e-mail online from any location by going to [http://go.middlebury.edu/webmail go/webmail] (see [[WebMail|Webmail Help]] for more information). You can also configure [[Outlook Configuration|Microsoft Outlook]], [[Entourage]], or [[POP, IMAP, SMTP Clients|other e-mail clients]] to access your e-mail.<br />
<br />
==== Servers on Middfiles ====<br />
<br />
Middlebury uses an integrated server network called '''Middfiles'''. Space is reserved on the server for classes, departments, organizations, student media projects, and personal files. Every Middlebury user has some personal space available on the server. You can save personal and school-related files here.<br />
<br />
We highly recommend that you use this space to keep copies of your class papers and other files; many students lose important work that was only saved on their computer. Not only is Middfiles free to use and accessible from any location; it is also password-protected and regularly backed up.<br />
<br />
To access your personal space, please use the instructions below. You will need your Middlebury username and password - the same ones you would use for e-mail.<br />
<br />
*[[Using File Servers (Windows)]]<br />
*[[Using File Servers (Macintosh)]]<br />
*''Linux computers can usually connect to our file servers using variations on the Macintosh instructions. If this does not work, you may need to use the online client [http://go.middlebury.edu/files go/netstorage] instead.''<br />
<br />
==== Computer labs ====<br />
<br />
LIS maintains around 17 computer labs accessible across campus. These labs:<br />
<br />
*All are connected to the network and to a nearby printer<br />
*All allow you to log on using your Middlebury username and password<br />
*All have the Microsoft Office suite installed (Word, Excel, PowerPoint, etc.) as well as other standard applications<br />
*Most are PCs with Windows XP<br />
*Some are Mac computers<br />
*May have Adobe Photoshop, Illustrator, etc. installed<br />
<br />
See also:<br />
<br />
*[http://go.middlebury.edu/findapc go/findapc] for a list of all public computer labs on campus<br />
*[http://go.middlebury.edu/software go/software] for a list of what programs are installed in what labs<br />
*[[Labs and Classrooms]] for more links and information on Middlebury computer labs<br />
<br />
==== Printing<br> ====<br />
<br />
Students are provided with an allotment of free prints each semester. Once that allotment is exceeded, you will be charged for your prints.&nbsp; Details about the printing system, including how you can print from your own computer and how to add money to your account, can be found at [[Student Printing and Quotas|Student Printing and Quotas]].<br><br />
<br />
==== [[Wireless|Wireless]] ====<br />
<br />
Complete information about connecting to Middlebury's wireless networks can be found [[Wireless|'''here''']].&nbsp; LIS recommends you use the [[Wireless#The_midd_secure_Wireless_Network|'''midd_secure''']] or [[Wireless#The_Midd-standard_Wireless_Network|'''Midd-standard''']] wireless networks, rather than the substantially slower midd_unplugged.<br><br />
<br />
== If you need help... ==<br />
<br />
Stop by the Helpdesk! That's why we're called the Helpdesk. We're in the Davis Family Library, main floor, room 202 and we love visitors. You can also call us at extension '''2200''' (802.443.2200) or email us at '''helpdesk@middlebury.edu'''.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Quickguides]]<br />
[[Category:Network]]<br />
[[Category:Network Access]]<br />
[[Category:E-Mail]]<br />
[[Category:Printing]]<br />
[[Category:Wireless]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Getting_started_at_Middlebury_College&diff=30699Getting started at Middlebury College2014-08-06T13:47:26Z<p>Alexa Gospodinoff: </p>
<hr />
<div>Welcome to Middlebury! This article overviews what you'll need to do to '''get started on the computer network''' at Middlebury College.<br />
<br />
== Before you arrive ==<br />
<br />
#Set your '''BannerWeb PIN'''.<br />
#*This is a 6-digit number which you use (along with your 8-digit ID number) to access BannerWeb, where you can register for classes, see your schedule, update your personal information, view your employee pay stub, and more.<br />
#*A few months before you walk up to our ivory gates, you should receive an informational packet that gives you instructions on how to set your PIN. You'll need your PIN to register online for your first classes at that time.<br />
#Set your '''account password'''. This is the password which you use along with your Middlebury username to access Middlebury email, file servers, and other resources.<br />
#*Your password is a little complicated and consists of letters ''and'' numbers ''and'' punctuation marks. Think of a very short sentence or phrase. See [[Password Guides]] for more help on choosing a password and an explanation on how they work.<br />
#*You need your user ID and PIN in order to set or change your account password. Generally, students set their password well before coming to Middlebury, so that they can check their email online.<br />
<br />
==== Student Accessory Checklist ====<br />
<br />
Here are a few items that will come in very handy when dealing with the technology at Middlebury.<br />
<br />
*'''Ethernet cable'''. Wireless access is available in many parts of campus, but it can be weak (especially during peak usage hours) and is much slower than a wired connection in any case. If you don't have an ethernet cable, you can get one at the Middlebury bookstore for $10.<br />
*'''USB thumb drive'''. Many students learn the hard way that they should always save their documents in more than one place. Thumb drives are cheap, accessible, compatible with most computers, and very compact. They are on sale at the Middlebury bookstore if you don't have one.<br />
*'''Operating system install CDs'''. If your Windows or Mac OSX computer crashes and you need to reinstall your operating system, we can't help you unless you have the original CDs that came with the computer. Students have had their computer out of commission for weeks because they can't reinstall the operating system.<br />
<br />
== Upon arrival ==<br />
<br />
#In your room, '''connect your computer to the wired network''' using an Ethernet cable. Ethernet is generally the fastest way to access the Middlebury network. <br />
#Write down the address to our documentation website: [http://go.middlebury.edu/docs go/docs]. That's the online address for all our technology help and documentation, and we hope it will be a good resource for you.<br />
<br />
== Middlebury's network resources ==<br />
<br />
Here we'll briefly introduce the network resources that you'll be making use of on campus. We'll also provide links so you can learn more about these topics at your leisure. All of this information is on our documentation website, which you can reach at any time by going to [http://go.middlebury.edu/docs go/docs] in your web browser.<br />
<br />
==== GO shortcuts ====<br />
<br />
GO shortcuts are used by lots of people on campus, so it's useful to know how to use them.<br />
<br />
You can reach many Middlebury webpages by simply typing in [http://go.middlebury.edu/docs go.middlebury.edu/(Website)] in your browser's address bar. When you are on campus, you don't even need to enter the ".middlebury.edu" part; you can simply type in [http://go.middlebury.edu/docs go/(Website)]. For example, to access your email account online, type in [http://go.middlebury.edu/webmail go/webmail]. To look up library resources, type in [http://go.middlebury.edu/lib go/lib]. Having trouble using GO? See the [http://sites.middlebury.edu/lis/2013/09/24/using-go-2013/ Using Go] blog post for more explanation and tips.<br />
<br />
You can also create your own shortcuts. Think of a GO shortcut that you would like to use and type it in the address bar. If that shortcut doesn't exist yet, the "GOtionary" will invite you to create your own link.<br />
<br />
==== E-mail ====<br />
<br />
Middlebury College students, faculty, and staff are given a '''personal e-mail account''' for college-related communication. You are expected to be familiar with how to access and use your e-mail account, as other Middlebury community members will send you important information by e-mail.<br />
<br />
E-mail is considered an official method for communicating with students at Middlebury College. Official e-mail communications are intended to meet the academic and administrative needs of the campus community. The College expects that such communications, many of which are time-critical, will be received and read in a timely fashion. Students who choose to forward e-mail from their College e-mail account to another account, are responsible for any information that might be lost through this process.<br />
<br />
To activate your e-mail account:<br />
<br />
#Find out your '''user ID''' (an 8-digit number on your ID card) and your '''PIN''' (a 6-digit numeric password that is originally set as your birthdate, MMDDYY), as you'll need these numbers any time you want to activate or change your e-mail password.<br />
#Go to [http://go.middlebury.edu/activate go/activate] and enter in your user ID and PIN to log in.<br />
#Enter in a password that meets the requirements listed. Also make note of your username, written in red at the top of the page.<br />
<br />
You can access your e-mail online from any location by going to [http://go.middlebury.edu/webmail go/webmail] (see [[WebMail|Webmail Help]] for more information). You can also configure [[Outlook Configuration|Microsoft Outlook]], [[Entourage]], or [[POP, IMAP, SMTP Clients|other e-mail clients]] to access your e-mail.<br />
<br />
==== Servers on Middfiles ====<br />
<br />
Middlebury uses an integrated server network called '''Middfiles'''. Space is reserved on the server for classes, departments, organizations, student media projects, and personal files. Every Middlebury user has some personal space available on the server. You can save personal and school-related files here.<br />
<br />
We highly recommend that you use this space to keep copies of your class papers and other files; many students lose important work that was only saved on their computer. Not only is Middfiles free to use and accessible from any location; it is also password-protected and regularly backed up.<br />
<br />
To access your personal space, please use the instructions below. You will need your Middlebury username and password - the same ones you would use for e-mail.<br />
<br />
*[[Using File Servers (Windows)]]<br />
*[[Using File Servers (Macintosh)]]<br />
*''Linux computers can usually connect to our file servers using variations on the Macintosh instructions. If this does not work, you may need to use the online client [http://go.middlebury.edu/files go/netstorage] instead.''<br />
<br />
==== Computer labs ====<br />
<br />
LIS maintains around 17 computer labs accessible across campus. These labs:<br />
<br />
*All are connected to the network and to a nearby printer<br />
*All allow you to log on using your Middlebury username and password<br />
*All have the Microsoft Office suite installed (Word, Excel, PowerPoint, etc.) as well as other standard applications<br />
*Most are PCs with Windows XP<br />
*Some are Mac computers<br />
*May have Adobe Photoshop, Illustrator, etc. installed<br />
<br />
See also:<br />
<br />
*[http://go.middlebury.edu/findapc go/findapc] for a list of all public computer labs on campus<br />
*[http://go.middlebury.edu/software go/software] for a list of what programs are installed in what labs<br />
*[[Labs and Classrooms]] for more links and information on Middlebury computer labs<br />
<br />
==== Printing<br> ====<br />
<br />
Students are provided with an allotment of free prints each semester. Once that allotment is exceeded, you will be charged for your prints.&nbsp; Details about the printing system, including how you can print from your own computer and how to add money to your account, can be found at [[Student Printing and Quotas|Student Printing and Quotas]].<br><br />
<br />
==== [[Wireless|Wireless]] ====<br />
<br />
Complete information about connecting to Middlebury's wireless networks can be found [[Wireless|'''here''']].&nbsp; LIS recommends you use the [[Wireless#The_midd_secure_Wireless_Network|'''midd_secure''']] or [[Wireless#The_Midd-standard_Wireless_Network|'''Midd-standard''']] wireless networks, rather than the substantially slower midd_unplugged.<br><br />
<br />
== If you need help... ==<br />
<br />
Stop by the Helpdesk! That's why we're called the Helpdesk. We're in the Davis Family Library, main floor, room 202 and we love visitors. You can also call us at extension '''2200''' (802.443.2200) or email us at '''helpdesk@middlebury.edu'''.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Quickguides]]<br />
[[Category:Network]]<br />
[[Category:Network Access]]<br />
[[Category:E-Mail]]<br />
[[Category:Printing]]<br />
[[Category:Wireless]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Getting_started_at_Middlebury_College&diff=30698Getting started at Middlebury College2014-08-06T13:45:59Z<p>Alexa Gospodinoff: Removed reference to registering one's computer on the network</p>
<hr />
<div>Welcome to Middlebury! This article overviews what you'll need to do to '''get started on the computer network''' at Middlebury College.<br />
<br />
== Before you arrive ==<br />
<br />
#Set your '''BannerWeb PIN'''.<br />
#*This is a 6-digit number which you use (along with your 8-digit ID number) to access BannerWeb, where you can register for classes, see your schedule, update your personal information, view your employee pay stub, and more.<br />
#*A few months before you walk up to our ivory gates, you should receive an informational packet that gives you instructions on how to set your PIN. You'll need your PIN to register online for your first classes at that time. <br />
#Set your '''account password'''. This is the password which you use along with your Middlebury username to access Middlebury email, file servers, and other resources.<br />
#*Your password is a little complicated and consists of letters ''and'' numbers ''and'' punctuation marks. Think of a very short sentence or phrase. See [[Password Guides]] for more help on choosing a password and an explanation on how they work.<br />
#*You need your user ID and PIN in order to set or change your account password. Generally, students set their password well before coming to Middlebury, so that they can check their email online.<br />
<br />
==== Student Accessory Checklist ====<br />
<br />
Here are a few items that will come in very handy when dealing with the technology at Middlebury.<br />
<br />
*'''Ethernet cable'''. Wireless access is available in many parts of campus, but it can be weak (especially during peak usage hours) and is much slower than a wired connection in any case. If you don't have an ethernet cable, you can get one at the Middlebury bookstore for $10.<br />
*'''USB thumb drive'''. Many students learn the hard way that they should always save their documents in more than one place. Thumb drives are cheap, accessible, compatible with most computers, and very compact. They are on sale at the Middlebury bookstore if you don't have one.<br />
*'''Operating system install CDs'''. If your Windows or Mac OSX computer crashes and you need to reinstall your operating system, we can't help you unless you have the original CDs that came with the computer. Students have had their computer out of commission for weeks because they can't reinstall the operating system.<br />
<br />
== Upon arrival ==<br />
<br />
#In your room, '''connect your computer to the wired network''' using an Ethernet cable. If your computer reaches the network correctly, when you try to go to any website you should be redirected to our Network Registration page.<br />
#Write down the address to our documentation website: [http://go.middlebury.edu/docs go/docs]. That's the online address for all our technology help and documentation, and we hope it will be a good resource for you.<br />
<br />
== Middlebury's network resources ==<br />
<br />
Here we'll briefly introduce the network resources that you'll be making use of on campus. We'll also provide links so you can learn more about these topics at your leisure. All of this information is on our documentation website, which you can reach at any time by going to [http://go.middlebury.edu/docs go/docs] in your web browser.<br />
<br />
==== GO shortcuts ====<br />
<br />
GO shortcuts are used by lots of people on campus, so it's useful to know how to use them.<br />
<br />
You can reach many Middlebury webpages by simply typing in [http://go.middlebury.edu/docs go.middlebury.edu/(Website)] in your browser's address bar. When you are on campus, you don't even need to enter the ".middlebury.edu" part; you can simply type in [http://go.middlebury.edu/docs go/(Website)]. For example, to access your email account online, type in [http://go.middlebury.edu/webmail go/webmail]. To look up library resources, type in [http://go.middlebury.edu/lib go/lib]. Having trouble using GO? See the [http://sites.middlebury.edu/lis/2013/09/24/using-go-2013/ Using Go] blog post for more explanation and tips.<br />
<br />
You can also create your own shortcuts. Think of a GO shortcut that you would like to use and type it in the address bar. If that shortcut doesn't exist yet, the "GOtionary" will invite you to create your own link.<br />
<br />
==== E-mail ====<br />
<br />
Middlebury College students, faculty, and staff are given a '''personal e-mail account''' for college-related communication. You are expected to be familiar with how to access and use your e-mail account, as other Middlebury community members will send you important information by e-mail.<br />
<br />
E-mail is considered an official method for communicating with students at Middlebury College. Official e-mail communications are intended to meet the academic and administrative needs of the campus community. The College expects that such communications, many of which are time-critical, will be received and read in a timely fashion. Students who choose to forward e-mail from their College e-mail account to another account, are responsible for any information that might be lost through this process.<br />
<br />
To activate your e-mail account:<br />
<br />
#Find out your '''user ID''' (an 8-digit number on your ID card) and your '''PIN''' (a 6-digit numeric password that is originally set as your birthdate, MMDDYY), as you'll need these numbers any time you want to activate or change your e-mail password.<br />
#Go to [http://go.middlebury.edu/activate go/activate] and enter in your user ID and PIN to log in.<br />
#Enter in a password that meets the requirements listed. Also make note of your username, written in red at the top of the page.<br />
<br />
You can access your e-mail online from any location by going to [http://go.middlebury.edu/webmail go/webmail] (see [[WebMail|Webmail Help]] for more information). You can also configure [[Outlook Configuration|Microsoft Outlook]], [[Entourage]], or [[POP, IMAP, SMTP Clients|other e-mail clients]] to access your e-mail.<br />
<br />
==== Servers on Middfiles ====<br />
<br />
Middlebury uses an integrated server network called '''Middfiles'''. Space is reserved on the server for classes, departments, organizations, student media projects, and personal files. Every Middlebury user has some personal space available on the server. You can save personal and school-related files here.<br />
<br />
We highly recommend that you use this space to keep copies of your class papers and other files; many students lose important work that was only saved on their computer. Not only is Middfiles free to use and accessible from any location; it is also password-protected and regularly backed up.<br />
<br />
To access your personal space, please use the instructions below. You will need your Middlebury username and password - the same ones you would use for e-mail.<br />
<br />
*[[Using File Servers (Windows)]]<br />
*[[Using File Servers (Macintosh)]]<br />
*''Linux computers can usually connect to our file servers using variations on the Macintosh instructions. If this does not work, you may need to use the online client [http://go.middlebury.edu/files go/netstorage] instead.''<br />
<br />
==== Computer labs ====<br />
<br />
LIS maintains around 17 computer labs accessible across campus. These labs:<br />
<br />
*All are connected to the network and to a nearby printer<br />
*All allow you to log on using your Middlebury username and password<br />
*All have the Microsoft Office suite installed (Word, Excel, PowerPoint, etc.) as well as other standard applications<br />
*Most are PCs with Windows XP<br />
*Some are Mac computers<br />
*May have Adobe Photoshop, Illustrator, etc. installed<br />
<br />
See also:<br />
<br />
*[http://go.middlebury.edu/findapc go/findapc] for a list of all public computer labs on campus<br />
*[http://go.middlebury.edu/software go/software] for a list of what programs are installed in what labs<br />
*[[Labs and Classrooms]] for more links and information on Middlebury computer labs<br />
<br />
==== Printing<br> ====<br />
<br />
Students are provided with an allotment of free prints each semester. Once that allotment is exceeded, you will be charged for your prints.&nbsp; Details about the printing system, including how you can print from your own computer and how to add money to your account, can be found at [[Student Printing and Quotas|Student Printing and Quotas]].<br><br />
<br />
==== [[Wireless|Wireless]] ====<br />
<br />
Complete information about connecting to Middlebury's wireless networks can be found [[Wireless|'''here''']].&nbsp; LIS recommends you use the [[Wireless#The_midd_secure_Wireless_Network|'''midd_secure''']] or [[Wireless#The_Midd-standard_Wireless_Network|'''Midd-standard''']] wireless networks, rather than the substantially slower midd_unplugged.<br><br />
<br />
== If you need help... ==<br />
<br />
Stop by the Helpdesk! That's why we're called the Helpdesk. We're in the Davis Family Library, main floor, room 202 and we love visitors. You can also call us at extension '''2200''' (802.443.2200) or email us at '''helpdesk@middlebury.edu'''.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Quickguides]]<br />
[[Category:Network]]<br />
[[Category:Network Access]]<br />
[[Category:E-Mail]]<br />
[[Category:Printing]]<br />
[[Category:Wireless]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=Network_Troubleshooting_-_Windows&diff=30471Network Troubleshooting - Windows2014-06-03T14:09:11Z<p>Alexa Gospodinoff: </p>
<hr />
<div><br><br />
<br />
{| border="1" align="center" style="background: rgb(255, 222, 173) none repeat scroll 0% 0%; -moz-background-clip: border; -moz-background-origin: padding; -moz-background-inline-policy: continuous;"<br />
|+ '''= &gt;&gt; Information that we must have in a ticket &lt;&lt;= '''<br />
|-<br />
|<br />
*'''Name and location (building, room #)'''. Make sure we have their '''extension or cell #'''.<br />
*'''Jack ID''' (it’s on a silver or white tag around or ON the jack, e.g. "A-0-12").<br />
*'''IP address''','''''<i>MAC address'''and'''</i>'''the result of running the "arp -a" command'''.<br />
<br />
|}<br />
<br />
<br><br />
<br />
== midd_secure ==<br />
<br />
If user can't connect to midd_secure:<br />
<br />
*Does the connection repeatedly ask for the user's credentials? Check whether user can get onto webmail. If not, might be using wrong PW/UN or account could be locked out. <br><br />
<br />
*See the [[Wireless]] article's information on how to connect.<br />
<br />
== Common error messages ==<br />
<br />
*'''"Trust relationship with server could not be established."''' The computer likely needs to be re-added to the domain or needs its name checked. Get any information you can think of (Is it just one computer, or all in a specific area? MIDD numbers? Does it go away on restarting?) and assign to SR.<br />
<br />
== General network troubleshooting steps ==<br />
<br />
*Run ipconfig then look for the message under “Media State” (if there is one) and check IP addresses<ref name="ftn1">Make sure they’re looking at the “Ethernet Adapter Local Area Connection” (i.e. the WIRED Ethernet card, NOT the wireless)</ref>.<br />
<br />
#Message: “'''Media is disconnected'''” – NIC<ref name="ftn2">NIC = Network card</ref> thinks it’s unplugged. Possible solutions:<br />
##Loose cable (“ensure that both ends of the cable are firmly connected”)<br />
##Wrong jack (red jack or “Data” jack = GOOD; blue jack is turned OFF, usually)<br />
##'''Bad cable''' (try a different cable), '''bad jack''' (try another jack or connect another computer to the original jack), '''bad network card''' (invite customer to LIB202)<br />
#See [[Network Troubleshooting]] for what some IPs may indicate. In ANY case, here are some generic steps to try:<br />
##'''<nowiki>[ ipconfig /release </nowiki> '''followed by '''ipconfig /flushdns '''and '''ipconfig /renew ] <ref name="ftn3">'''In Vista and Windows 7, run those commands with admin privileges (click the Start button, type cmd in search box, right-click "cmd" in search results). '''</ref>'''<br />
##Disable the connection in Control Panel, wait 5 seconds, re-enable it.<br />
##Unplug jack, wait 5 seconds, plug back in. Doesn’t help? - '''Reboot'''.<br />
##'''Try disabling 3<sup>rd</sup> party firewall software '''(e.g. Norton, McAfee, etc. may interfere with our network). Also, check to see if the browser has a '''proxy server''' configured.<br />
<br />
If you still can't resolve the issue after these steps, get some information from the customer:<br />
<br />
*'''Name and location (building, room #). Make sure we have their extension or cell #.'''<br />
*'''Jack ID''' (it’s on a silver or white tag around or ON the jack, e.g. “A-0-12”).<br />
*The customer then should run&nbsp;'''ipconfig /all '''and tell you the message under “Media State” (if there is one), the&nbsp;'''IP address, Physical (aka MAC) address '''and the&nbsp;'''DHCP server address''' (if there is a DHCP address listed).<br />
*If there is a DHCP address, customer should '''ping''' the DHCP server address, run '''arp -a''' and tell you the output of arp.<br />
*Record '''all of the above''' and create a ticket '''for SR'''.<br />
<br />
== Computer has a valid IP, but cannot open webpages ==<br />
<br />
*Disable Proxy server settings.<br />
*Disable 3rd party Firewall (Norton, McAfee, Trend Micro)<br />
*Reset IP and Winsock: Start =&gt; Run =&gt; CMD <ref name="ftn3">&amp;amp;amp;amp;lt;sup&amp;amp;amp;amp;gt;'''In Vista, run those commands with admin privileges (Start -&amp;amp;amp;amp;gt; type “cmd” in search box -&amp;amp;amp;amp;gt; right-click “cmd” in search results). '''&amp;amp;amp;amp;lt;/sup&amp;amp;amp;amp;gt;</ref><br />
<pre>netsh winsock reset<br />
netsh int ip reset c:\reset.log<br />
</pre><br />
*See [[Resetting Winsock Catalog]] for more details.<br />
*Reboot<br />
<br />
== Troubleshooting Network Issues with Vista ==<br />
<br />
Please see above. If you want to delve deeper here are some [[Advanced Network Troubleshooting|Advanced_Network_Troubleshooting]] topics.<br />
<br />
== References ==<br />
<br />
----<br />
<br />
<references /><br />
<br />
[[Category:Helpdesk]]<br />
[[Category:Network]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Windows]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=User:Alexa_Gospodinoff&diff=30376User:Alexa Gospodinoff2014-05-21T18:10:00Z<p>Alexa Gospodinoff: Blanked the page</p>
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<div></div>Alexa Gospodinoffhttps://mediawiki.middlebury.edu/LIS/index.php?title=User:Alexa_Gospodinoff&diff=30374User:Alexa Gospodinoff2014-05-21T18:09:48Z<p>Alexa Gospodinoff: </p>
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<div>~alexa gospodinoff~<br />
#<br />
<nowiki>#</nowiki> hashtag adding 'hashtag' to something that already has a hashtag</div>Alexa Gospodinoff