https://mediawiki.middlebury.edu/LIS/api.php?action=feedcontributions&user=Christopher+Hunt&feedformat=atomLibrary & ITS Wiki - User contributions [en]2024-03-29T01:16:05ZUser contributionsMediaWiki 1.35.14https://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19223HEAT2011-01-10T13:28:22Z<p>Christopher Hunt: /* Report Wishlist Items Here: */ - WI unacknowledged</p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>What is not functioning as of January 3, 2011</u>: ===<br />
<br />
All automatic ticket generation (i.e. Hyperion) is not currently setup<br>Reporting not setup<br>Inventory (hardware configurations) have not been completed<br>CAUSE pulldown - only preliminary Cause information has been added per Call Type - more to come<br><br />
<br />
I still am not receiving any responces from journals I&nbsp;have sent out. <br><br />
<br />
<br><br />
<br />
=== Report Issues Here: ===<br />
<br />
1.&nbsp; When updating Customer Profile it does not show-up in Subset of current ticket.<br />
<br />
2.&nbsp; <strike>Autotasks are not showing-up on pulldown</strike> '''''(by design -jim 1/5)'''''<br><br />
<br />
3.&nbsp; <strike>When sending emails to customers from Journal, all the fun stuff at the bottom doesn't show up... the thank you and LIS&nbsp;Helpdesk stuff. (In general, the emails are pretty clunky in terms of style and grammar. They're difficult to read.)</strike>&nbsp; '''''(emails cleaned-up and signed by Tracker -jim 1/5)'''''<br><br />
<br />
4. <strike>Computer work order - no spaces for service tag, model, etc. for machines not in inventory system (student computers - useful to capture make, model, s/n) (-Nate 1/3/2011)</strike> '''''(memo field created for Student section, Memo field for additional notes including serial number, etc... provided - jim&nbsp; 1/5)'''''<br><br />
<br />
5. <strike>Pulldown menus do not work in the Windows 7 client application or the web version using IE 8 (-Ian M 1/3/2011)</strike> '''''(was related to user permissions. Jim resolved. 1/6)'''''<br><br />
<br />
6. <strike>If you choose the journal type after you type your message it will delete and you will have to do it over again</strike>.'''''(by design - quick Journal entry functionality - jim 1/5)'''''<br><br />
<br />
7. Work orders do not print from Heat. All it prints is a page that says "Print Work Order here." (-Alex 1/4/2011) &nbsp; '''''(50% compete - jim&nbsp; 1/5)'''''<br><br />
<br />
8. It would be nice if the priority was not required and autofilled to 3 unless we are changing the meaning of priority around here.&nbsp;(-Alex 1/4/2011)<br />
<br />
9. Helpdesk workers will not be able to use the alert monitor effectively until a follow-up queue is created. (-Alex 1/4/2011)<br />
<br />
10. <strike>In the equipment detail screen it is requiring us to enter a Scheduled Date and Time.&nbsp; We can not close the ticket without it and it will not let us enter it.&nbsp; Catch 22.&nbsp; Can we make this not required? (-Lisa 1/5/11)</strike>&nbsp;&nbsp;'''''(fixed - jim&nbsp; 1/5)'''''<br />
<br />
11.&nbsp; The ticket doesn't update when adding customer information like cell phone or alternate e-mail address.&nbsp; They only show in new tickets for the same customer.&nbsp; It would be nice if the ticket would update -&nbsp; even if we have to click a button to make it update. (Linda - 1/6/2011)<br />
<br />
12. Journals should be sent as email messages to the person who acknowledged the current assignment so there is a reminder to look at the ticket when it gets updated by someone else.&nbsp; (Linda - 1/6/2011)<br />
<br />
<br><br><br />
<br />
<br><br />
<br />
=== Report Wishlist Items Here: ===<br />
The older page&nbsp;[[HEAT Changes|HEAT_Changes]]&nbsp;has some wishlist items, as well.<br />
<br />
#<strike>Assignment screen - consider aligning all current assignee info on left, moving acknowledge and resolve info to top right, leave comments at bottom (-Nate 1/3/11)</strike>&nbsp; '''''(done&nbsp; -jim 1/5)'''''<br><br />
#email journal to customer - add sender's name to the signature of the email - or train all of us in how we need format our emails now (-Nate 1/3/11)<br><br />
#"Printing Imaging Form" button for lab/public computing distribution ticket not working (-Nate 1/3/11)<br><br />
#Assignment group for Call Center &gt; 2nd Pass, Follow Up, etc.<br />
#Priority - default to priority 3?&nbsp; do we need/want to have&nbsp;a journal entry record of priority changes? (-Marty &amp; Nate 1/4/2011)<br />
#On-Site - any chance of reinstating check box for this?&nbsp; Or finding similar way to designate issues to be done onsite?&nbsp; And create a call group for these? (-Nate 1/4/11)&nbsp;'''(Done - checkbox on Assignment form now.&nbsp; -jim 1/5)'''<br><br />
#<strike>Re-assigning tickets - one-click reassignment of tickets is very handy.&nbsp; (-Howie's suggestion, as noted by Nate 1/4/11)</strike>&nbsp;'''''(Done - jim&nbsp; 1/5)'''''<br><br />
#Confirmation (time stamp) of journal emailed to customers once HEAT has sent it (Mandy 1/5/11)<br />
#The Call Browse list must have FN and LN fields displayed right after the CallID# field.&nbsp; (Linda, 1/6/11)<br />
#The Alert Monitor list must have FN and LN fields displayed right after the CallID# field. (Linda, 1/6/11)<br />
#Alert Monitor walk-in alert needs an unacknowledged queue.<br />
<br />
==== Wishlist: call types ====<br />
# Need a Category/Call Type for printer use issues with no detail screen.&nbsp; It often doesn't matter which printer is involved.&nbsp; (Linda, 1/6/11)<br />
# Need a '''FireWall Issues '''call type under Network Infrustructure. (Linda, 1/6/11)<br />
# Need a very general Category/Call Type for questions that don't fit anywhere else (like the old Miscellaneous/Request for Information).&nbsp; We could review these regularily for hints on what other Category/Call Types are needed.&nbsp; (Linda, 1/6/11)<br />
# <strike>Cat/call type for SPAM &amp; phishing?</strike>&nbsp; '''''(Done -EMail | Phishing, EMail | SPAM - jim&nbsp; 1/5)'''''<br><br />
# Cat/call type for generic printer use issues (no details page!).<br />
# Cat/call type for using lab &amp; classroom technology (e.g., projectors, DVD players, etc.). '''''(Need more information - jim)'''''<br><br />
<br />
==== Wishlist: causes ====<br />
<br />
#Cause: '''Equipment failure''' for equipment-related tickets. (Topher, 2011-01-07)<br />
#Need a Cause of '''Request''' on many of the Category/Call Types.&nbsp; (Linda, 1/6/11)<br />
<br />
<br />
<br />
<br />
<br />
'''Wishlist: source'''<br />
<br />
'''&nbsp;&nbsp; '''1.&nbsp; Remove Helpdesk Phone as the Source - leave it blank (Marty 1/10/11<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19161HEAT2011-01-07T13:50:09Z<p>Christopher Hunt: /* Report Wishlist Items Here: */ rearranged</p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>What is not functioning as of January 3, 2011</u>: ===<br />
<br />
All automatic ticket generation (i.e. Hyperion) is not currently setup<br>Reporting not setup<br>Inventory (hardware configurations) have not been completed<br>CAUSE pulldown - only preliminary Cause information has been added per Call Type - more to come<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== Report Issues Here: ===<br />
<br />
1.&nbsp; When updating Customer Profile it does not show-up in Subset of current ticket. <br />
<br />
2.&nbsp; <strike>Autotasks are not showing-up on pulldown</strike> '''''(by design -jim 1/5)'''''<br><br />
<br />
3.&nbsp; <strike>When sending emails to customers from Journal, all the fun stuff at the bottom doesn't show up... the thank you and LIS&nbsp;Helpdesk stuff. (In general, the emails are pretty clunky in terms of style and grammar. They're difficult to read.)</strike>&nbsp; '''''(emails cleaned-up and signed by Tracker -jim 1/5)'''''<br><br />
<br />
4. <strike>Computer work order - no spaces for service tag, model, etc. for machines not in inventory system (student computers - useful to capture make, model, s/n) (-Nate 1/3/2011)</strike> '''''(memo field created for Student section, Memo field for additional notes including serial number, etc... provided - jim&nbsp; 1/5)'''''<br><br />
<br />
5. Pulldown menus do not work in the Windows 7 client application or the web version using IE 8 (-Ian M 1/3/2011) <br />
<br />
6. <strike>If you choose the journal type after you type your message it will delete and you will have to do it over again</strike>.'''''(by design - quick Journal entry functionality - jim 1/5)'''''<br><br />
<br />
7. Work orders do not print from Heat. All it prints is a page that says "Print Work Order here." (-Alex 1/4/2011) &nbsp; '''''(50% compete - jim&nbsp; 1/5)'''''<br><br />
<br />
8. It would be nice if the priority was not required and autofilled to 3 unless we are changing the meaning of priority around here.&nbsp;(-Alex 1/4/2011) <br />
<br />
9. Helpdesk workers will not be able to use the alert monitor effectively until a follow-up queue is created. (-Alex 1/4/2011) <br />
<br />
10. <strike>In the equipment detail screen it is requiring us to enter a Scheduled Date and Time.&nbsp; We can not close the ticket without it and it will not let us enter it.&nbsp; Catch 22.&nbsp; Can we make this not required? (-Lisa 1/5/11)</strike>&nbsp;&nbsp;'''''(fixed - jim&nbsp; 1/5)'''''<br />
<br />
11.&nbsp; The ticket doesn't update when adding customer information like cell phone or alternate e-mail address.&nbsp; They only show in new tickets for the same customer.&nbsp; It would be nice if the ticket would update -&nbsp; even if we have to click a button to make it update. (Linda - 1/6/2011)<br />
<br />
12. Journals should be sent as email messages to the person who acknowledged the current assignment so there is a reminder to look at the ticket when it gets updated by someone else.&nbsp; (Linda - 1/6/2011)<br />
<br />
<br><br><br />
<br />
<br><br />
<br />
=== Report Wishlist Items Here: ===<br />
The older page&nbsp;[[HEAT Changes|HEAT_Changes]]&nbsp;has some wishlist items, as well.<br />
<br />
#<strike>Assignment screen - consider aligning all current assignee info on left, moving acknowledge and resolve info to top right, leave comments at bottom (-Nate 1/3/11)</strike>&nbsp; '''''(done&nbsp; -jim 1/5)'''''<br><br />
#email journal to customer - add sender's name to the signature of the email - or train all of us in how we need format our emails now (-Nate 1/3/11)<br><br />
#"Printing Imaging Form" button for lab/public computing distribution ticket not working (-Nate 1/3/11)<br><br />
#Assignment group for Call Center &gt; 2nd Pass, Follow Up, etc.<br />
#Priority - default to priority 3?&nbsp; do we need/want to have&nbsp;a journal entry record of priority changes? (-Marty &amp; Nate 1/4/2011)<br />
#On-Site - any chance of reinstating check box for this?&nbsp; Or finding similar way to designate issues to be done onsite?&nbsp; And create a call group for these? (-Nate 1/4/11)&nbsp;'''(Done - checkbox on Assignment form now.&nbsp; -jim 1/5)'''<br><br />
#<strike>Re-assigning tickets - one-click reassignment of tickets is very handy.&nbsp; (-Howie's suggestion, as noted by Nate 1/4/11)</strike>&nbsp;'''''(Done - jim&nbsp; 1/5)'''''<br><br />
#Confirmation (time stamp) of journal emailed to customers once HEAT has sent it (Mandy 1/5/11)<br />
#The Call Browse list must have FN and LN fields displayed right after the CallID# field.&nbsp; (Linda, 1/6/11)<br />
#The Alert Monitor list must have FN and LN fields displayed right after the CallID# field. (Linda, 1/6/11)<br />
<br />
==== Wishlist: call types ====<br />
# Need a Category/Call Type for printer use issues with no detail screen.&nbsp; It often doesn't matter which printer is involved.&nbsp; (Linda, 1/6/11)<br />
# Need a '''FireWall Issues '''call type under Network Infrustructure. (Linda, 1/6/11)<br />
# Need a very general Category/Call Type for questions that don't fit anywhere else (like the old Miscellaneous/Request for Information).&nbsp; We could review these regularily for hints on what other Category/Call Types are needed.&nbsp; (Linda, 1/6/11)<br />
# <strike>Cat/call type for SPAM &amp; phishing?</strike>&nbsp; '''''(Done -EMail | Phishing, EMail | SPAM - jim&nbsp; 1/5)'''''<br><br />
# Cat/call type for generic printer use issues (no details page!).<br />
# Cat/call type for using lab &amp; classroom technology (e.g., projectors, DVD players, etc.). '''''(Need more information - jim)'''''<br><br />
<br />
==== Wishlist: causes ====<br />
# Cause: '''Equipment failure''' for equipment-related tickets. (Topher, 2011-01-07)<br />
# Need a Cause of '''Request''' on many of the Category/Call Types.&nbsp; (Linda, 1/6/11)<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19104HEAT2011-01-05T14:04:33Z<p>Christopher Hunt: /* Report Wishlist Items Here: */</p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>What is not functioning as of January 3, 2011</u>: ===<br />
<br />
All automatic ticket generation (i.e. Hyperion) is not currently setup<br>Reporting not setup<br>Inventory (hardware configurations) have not been completed<br>CAUSE pulldown - only preliminary Cause information has been added per Call Type - more to come<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== Report Issues Here: ===<br />
<br />
1.&nbsp; When updating Customer Profile it does not show-up in Subset of current ticket. <br />
<br />
2.&nbsp; Autotasks are not showing-up on pulldown <br />
<br />
3.&nbsp; When sending emails to customers from Journal, all the fun stuff at the bottom doesn't show up... the thank you and LIS&nbsp;Helpdesk stuff. (In general, the emails are pretty clunky in terms of style and grammar. They're difficult to read.) <br />
<br />
4. Computer work order - no spaces for service tag, model, etc. for machines not in inventory system (student computers - useful to capture make, model, s/n) (-Nate 1/3/2011)<br><br />
<br />
5. Pulldown menus do not work in the Windows 7 client application or the web version using IE 8 (-Ian M 1/3/2011) <br />
<br />
6. If you choose the journal type after you type your message it will delete and you will have to do it over again. <br />
<br />
7. Work orders do not print from Heat. All it prints is a page that says "Print Work Order here." (-Alex 1/4/2010)<br />
<br />
8. It would be nice if the priority was not required and autofilled to 3 unless we are changing the meaning of priority around here.&nbsp;(-Alex 1/4/2010)<br />
<br />
9. Helpdesk workers will not be able to use the alert monitor effectively until a follow-up queue is created. (-Alex 1/4/2010)<br><br><br />
<br />
<br><br />
<br />
=== Report Wishlist Items Here: ===<br />
<br />
# Assignment screen - consider aligning all current assignee info on left, moving acknowledge and resolve info to top right, leave comments at bottom (-Nate 1/3/11)<br><br />
# email journal to customer - add sender's name to the signature of the email - or train all of us in how we need format our emails now (-Nate 1/3/11)<br><br />
# "Printing Imaging Form" button for lab/public computing distribution ticket not working (-Nate 1/3/11)<br><br />
# Cat/call type for SPAM &amp; phishing?<br />
# Cat/call type for generic printer use issues (no details page!).<br />
# Cat/call type for using lab &amp; classroom technology (e.g., projectors, DVD players, etc.).<br />
# Assignment group for Call Center &gt; 2nd Pass, Follow Up, etc.<br />
# The older page&nbsp;[[HEAT Changes|HEAT_Changes]]&nbsp;has some wishlist items, as well.<br />
# Priority - default to priority 3?&nbsp; do we need/want to have&nbsp;a journal entry record of priority changes? (-Marty &amp; Nate 1/4/2011)<br />
# On-Site - any chance of reinstating check box for this?&nbsp; Or finding similar way to designate issues to be done onsite?&nbsp; And create a call group for these? (-Nate 1/4/11)<br />
# Re-assigning tickets - one-click reassignment of tickets is very handy.&nbsp; (-Howie's suggestion, as noted by Nate 1/4/11)<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19103HEAT2011-01-05T13:54:48Z<p>Christopher Hunt: /* Report Wishlist Items Here: */</p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>What is not functioning as of January 3, 2011</u>: ===<br />
<br />
All automatic ticket generation (i.e. Hyperion) is not currently setup<br>Reporting not setup<br>Inventory (hardware configurations) have not been completed<br>CAUSE pulldown - only preliminary Cause information has been added per Call Type - more to come<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== Report Issues Here: ===<br />
<br />
1.&nbsp; When updating Customer Profile it does not show-up in Subset of current ticket. <br />
<br />
2.&nbsp; Autotasks are not showing-up on pulldown <br />
<br />
3.&nbsp; When sending emails to customers from Journal, all the fun stuff at the bottom doesn't show up... the thank you and LIS&nbsp;Helpdesk stuff. (In general, the emails are pretty clunky in terms of style and grammar. They're difficult to read.) <br />
<br />
4. Computer work order - no spaces for service tag, model, etc. for machines not in inventory system (student computers - useful to capture make, model, s/n) (-Nate 1/3/2011)<br><br />
<br />
5. Pulldown menus do not work in the Windows 7 client application or the web version using IE 8 (-Ian M 1/3/2011) <br />
<br />
6. If you choose the journal type after you type your message it will delete and you will have to do it over again. <br />
<br />
7. Work orders do not print from Heat. All it prints is a page that says "Print Work Order here." (-Alex 1/4/2010)<br />
<br />
8. It would be nice if the priority was not required and autofilled to 3 unless we are changing the meaning of priority around here.&nbsp;(-Alex 1/4/2010)<br />
<br />
9. Helpdesk workers will not be able to use the alert monitor effectively until a follow-up queue is created. (-Alex 1/4/2010)<br><br><br />
<br />
<br><br />
<br />
=== Report Wishlist Items Here: ===<br />
<br />
# Assignment screen - consider aligning all current assignee info on left, moving acknowledge and resolve info to top right, leave comments at bottom (-Nate 1/3/11)<br><br />
# email journal to customer - add sender's name to the signature of the email - or train all of us in how we need format our emails now (-Nate 1/3/11)<br><br />
# "Printing Imaging Form" button for lab/public computing distribution ticket not working (-Nate 1/3/11)<br><br />
# Cat/call type for SPAM &amp; phishing?<br />
# Cat/call type for generic printer use issues (no details page!).<br />
# Cat/call type for using lab &amp; classroom technology (e.g., projectors, DVD players, etc.).<br />
# Assignment group for Call Center &gt; 2nd Pass, Follow Up, etc.<br />
# The older page&nbsp;[[HEAT Changes|HEAT_Changes]]&nbsp;has some wishlist items, as well.<br />
# Priority - default to priority 3?&nbsp; do we need/want to have&nbsp;a journal entry record of priority changes? (-Marty &amp; Nate 1/4/2011)<br />
# On-Site - any chance of reinstating check box for this?&nbsp; Or finding similar way to designate issues to be done onsite?&nbsp; And create a call group for these? (-Nate 1/4/11)<br />
# Re-assigning tickets - one-click reassignment of tickets is very handy.&nbsp; (-Howie's suggestion, as noted by Nate 1/4/11)<br />
# Equipment -> Computer repair details screen could have "OK to reimage" and "Files backed up" checkboxes<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19102HEAT2011-01-05T13:54:30Z<p>Christopher Hunt: /* Report Wishlist Items Here: */ - added req for "OK to reimage"</p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>What is not functioning as of January 3, 2011</u>: ===<br />
<br />
All automatic ticket generation (i.e. Hyperion) is not currently setup<br>Reporting not setup<br>Inventory (hardware configurations) have not been completed<br>CAUSE pulldown - only preliminary Cause information has been added per Call Type - more to come<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== Report Issues Here: ===<br />
<br />
1.&nbsp; When updating Customer Profile it does not show-up in Subset of current ticket. <br />
<br />
2.&nbsp; Autotasks are not showing-up on pulldown <br />
<br />
3.&nbsp; When sending emails to customers from Journal, all the fun stuff at the bottom doesn't show up... the thank you and LIS&nbsp;Helpdesk stuff. (In general, the emails are pretty clunky in terms of style and grammar. They're difficult to read.) <br />
<br />
4. Computer work order - no spaces for service tag, model, etc. for machines not in inventory system (student computers - useful to capture make, model, s/n) (-Nate 1/3/2011)<br><br />
<br />
5. Pulldown menus do not work in the Windows 7 client application or the web version using IE 8 (-Ian M 1/3/2011) <br />
<br />
6. If you choose the journal type after you type your message it will delete and you will have to do it over again. <br />
<br />
7. Work orders do not print from Heat. All it prints is a page that says "Print Work Order here." (-Alex 1/4/2010)<br />
<br />
8. It would be nice if the priority was not required and autofilled to 3 unless we are changing the meaning of priority around here.&nbsp;(-Alex 1/4/2010)<br />
<br />
9. Helpdesk workers will not be able to use the alert monitor effectively until a follow-up queue is created. (-Alex 1/4/2010)<br><br><br />
<br />
<br><br />
<br />
=== Report Wishlist Items Here: ===<br />
<br />
# Assignment screen - consider aligning all current assignee info on left, moving acknowledge and resolve info to top right, leave comments at bottom (-Nate 1/3/11)<br><br />
<br />
# email journal to customer - add sender's name to the signature of the email - or train all of us in how we need format our emails now (-Nate 1/3/11)<br><br />
<br />
# "Printing Imaging Form" button for lab/public computing distribution ticket not working (-Nate 1/3/11)<br><br />
<br />
# Cat/call type for SPAM &amp; phishing?<br />
<br />
# Cat/call type for generic printer use issues (no details page!).<br />
<br />
# Cat/call type for using lab &amp; classroom technology (e.g., projectors, DVD players, etc.).<br />
<br />
# Assignment group for Call Center &gt; 2nd Pass, Follow Up, etc.<br />
<br />
# The older page&nbsp;[[HEAT Changes|HEAT_Changes]]&nbsp;has some wishlist items, as well.<br />
<br />
# Priority - default to priority 3?&nbsp; do we need/want to have&nbsp;a journal entry record of priority changes? (-Marty &amp; Nate 1/4/2011)<br />
<br />
# On-Site - any chance of reinstating check box for this?&nbsp; Or finding similar way to designate issues to be done onsite?&nbsp; And create a call group for these? (-Nate 1/4/11)<br />
<br />
# Re-assigning tickets - one-click reassignment of tickets is very handy.&nbsp; (-Howie's suggestion, as noted by Nate 1/4/11)<br />
<br />
# Equipment -> Computer repair details screen could have "OK to reimage" and "Files backed up" checkboxes<br />
<br />
<br><br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Free_Alternatives_to_Commerical_Software&diff=16655Free Alternatives to Commerical Software2010-06-25T14:27:07Z<p>Christopher Hunt: /* Standard Software - Public Windows PCs */ - added JabRef reference app, edited OpenOffice entry</p>
<hr />
<div>== Standard Software - Public Windows PCs<br> ==<br />
<br />
*ActiveState: Perl and TCL -- already can be freely distributed to Windows and Linux.<br />
*Adobe: Acrobat Reader, Flash Player, Shockwave. -- license to distribute can be obtained from Adobe for both Windows and Linux.<br><br />
*'''''Allele A1 -- Test/Wine.''''' free to distribute, Windows/Mac only. May be able to use Wine on Linux.<br />
*Artemis -- already free to distribute for Linux, Windows.<br><br />
*'''''Artstor -- Test/Wine + Check with vendor re: distribution''''' (cannot distribute freely ATM). Need to check w/ Artstor if we can do that. No version for Linux -- check Wine.<br />
*'''''ATLAS.ti''''' -- Test/Wine. Free trial available. Does not work on Linux. Check Wine. Confirm w/ company if trial can be distributed.<br />
*Audacity -- already free for Mac/Win/Linux.<br />
*Blender -- already free for Mac/Win/Linux.<br />
*'''''Charges 2000 -- Test/Wine.''''' May be able to distribute. Does not work on Linux - check wine.<br />
*'''''ChemBioDraw -- Alternative needed.''''' Windows only with some Mac apps. Commercial. May be able to work with Wine but cannot be distributed freely.<br />
*CMAP Tools -- free. Win/Linux.<br />
*Cn-3D (NCBI) -- free Win/Mac/Linux.<br />
*DAO -- bundled with XP SP3 and above, windows only, but if apps don't run on windows, not needed.<br><br />
*'''''Data Desk -- Alternative needed.''''' Win/Mac. commercial.<br />
*DL Recorder -- Windows only. Alternative: Audacity.<br><br />
*'''''EndNote -- Alternatives exist''''': some are web-based subscriptions, some are open-source programs.<br />
*# RefWorks (we have an institutional subscription; see http://go.middlebury.edu/refworks?midd) -- Windows/Mac only. Cannot distribute freely.<br />
*# EndNoteWeb (Middlebury College students and faculty may use EndNote Web by creating an ISI Web of Knowledge account at [http://go.middlebury.edu/wos ISI Web of Knowledge])<br />
*# Zotero - Firefox plugin for any OS. WARNING: Compatibility problems with EndNote import / export. Described here: http://www.zotero.org/<br />
*# JabRef - Java-based reference database for Win/Mac/Linux. Stores references in the popular and common BibTeX format. Similar layout to EndNote. WARNING: Compatibility problems with Endnote import / export. Learn more here: http://jabref.sourceforge.net/<br />
*'''''EViews -- Alternative needed.<br>'''''<br />
*'''''Express (USA&nbsp;Express) -- Test/Wine.''''' Free. Need to see if it works with Wine.<br />
*'''''FatePC&nbsp;???<br>'''''<br />
*'''''FTS (Financial Trading System) -- Alternative needed.''''' May be able to emulate in DOSBox but cannot distribute freely.<br />
*'''''GenMAPP. Alternative available - evaluate.''''' may be free/open source, though created with visualbasic. May be able to run with Wine. A Java-based alternative is available. Need to evaluate.&nbsp;http://www.genmapp.org/FAQ2.html#mac<br />
*'''''Geometer's Sketchpad -- Alternative needed.''''' Win/Mac. Commercial.<br />
*'''''GeoSim -- Test/Wine.''''' may be free to distribute. Windows only. May be able to run under Wine.<br />
*Gnuplot -- free. Win/Linux.<br />
*Google Earth -- free. Win/Mac/Linux<br />
*GS View -- free. Win/Linux.<br />
*Hyperion Interactive Web Client (plugin) -- not needed for courses, though Linux version exists. May be able to distribute client software, but not really needed ATM.<br><br />
*'''''IGOR Pro -- Alternative needed.''''' Win/Mac. Commercial.<br />
*'''''iTunes and QuickTime -- Test/Wine OR Alternative needed.''''' Win/Mac. Free - may be able to distribute, need to check with vendor.<br />
*Language School Software Pack (see&nbsp;[[#Language_Support_Software|#Language_Support_Software]]&nbsp;below).<br><br />
*'''''Maple -- Alternative needed.''''' Runs on Linux but is commercial.<br />
*'''''Mathematica -- Alternative needed.''''' Runs on Linux but is commercial.<br />
*'''''MathType -- Alternative found.''''' Evaluate. OpenOffice has an equation editor. Scientists tend to use LaTeX.<br />
*'''''MDL Chime -- Test/Wine.''''' Check with vendor re: licensing. Commercial, but may be able to distribute.&nbsp;http://ariadne.mse.uiuc.edu/Info/Chime/chime_linux.html<br />
*'''''MestReC -- Alternative needed.''''' Runs on Linux but is commercial.<br />
*'''''Microsoft Office -- Alternative found.''''' OpenOffice (http://openoffice.org) - robust & stable office suite, most Office features, can load & save MS Office file formats, very similar to Office 2003 in layout & functionality.<br />
** Strengths of OpenOffice over MS Office: better support for style-based formatting, "save to PDF" feature included by default, better auto-recover documents.<br />
** Weaknesses: no new shiny layout, formats .doc files imperfectly, some advanced features missing.<br />
*'''''Mike's Bikes&nbsp;????<br>'''''<br />
*'''''MPEG Streamclip -- Test/Wine.''''' Can distribute freely. Also see alternatives:&nbsp;http://en.wikipedia.org/wiki/List_of_video_editing_software.<br />
*NetLogo -- free and runs on Win/Mac/Linux.<br />
*Nvu -- free and runs on Win/Mac/Linux.<br><br />
*'''''OCR Software&nbsp;'''''-- Alternative found. Evaluate. See&nbsp;http://www.google.com/search?sourceid=chrome&amp;ie=UTF-8&amp;q=linux+ocr &nbsp;AND search tesseract GUI linux.<br />
*OpenBabel. Free. Win/Mac/Linux.<br />
*OpenPerl IDE. Free. Win. For Linux see Eclipse, jEdit.<br><br />
*'''OR Tutor&nbsp;???<br>'''<br />
*'''''PCGets. Need alternative.''''' Commerical. Win/Linux. If it's a must, see Wine for emulation.&nbsp;http://www.doornik.com/products.html<br />
*'''''PC-ORD. Need alternative.''''' Commercial. Win. If it's a must, see Wine for emulation.<br />
*PDF Creator. Can be done via Cups in Linux and PDF creation is supported on Mac out of the box.<br><br />
*'''''PopCycle - Test/Wine.''''' Free. May be able to distribute. Check with the author.&nbsp;http://faculty.washington.edu/herronjc/SoftwareFolder/PopCycle.html<br />
*'''''Protein Explorer - Alternative found.''''' Windows only. See alternative at&nbsp;http://www.umass.edu/microbio/chime/pe_beta/pe/protexpl/<br />
*Putty -- ssh is built-in Linux and Mac, not needed.<br />
*Python -- free Win/Mac/Linux.<br />
*R - Win/Mac/Linux. Free.<br />
*RasMol - Java based. Win/Mac/Linux. Free&nbsp;<br />
*SciFinder Scholar - web based, can distribute.<br><br />
*'''''Second Life. Test/Wine.''''' Win/Mac. Free, but closed-source. Need to check with vendor if we can distribute it.<br />
*'''''SPSS 16. Alternative found.''''' Win/Mac/Linux. Commercial. Need to test alternative: PSPP (http://www.gnu.org/software/pspp/)<br />
*'''''Stata SE. Need alternative.''''' Win/Mac/Linux. Commercial. Can be run via terminal services - consider.<br />
*Stellarium. Win/Mac/Linux. Open Source.<br><br />
*'''''Swiss PDB Viewer - Test/Wine.''''' Win/Mac.&nbsp;http://spdbv.vital-it.ch/wine.html<br />
*'''''TeXnic Center -- Alternative found.''''' Kile and teTeX.&nbsp;http://www.ces.clemson.edu/linux/latex.shtml#kile<br />
*'''''Viewer Lite (Accelersys) -- Alternative needed.''''' One option is jMol. See&nbsp;http://mailman.ic.ac.uk/pipermail/chemweb/2003-May/001402.html<br />
*Vim. Win/Mac/Linix - open source.<br />
*VMD.&nbsp;Win/Mac/Linix - open source.<br />
*WinEdt - just use Kile or teTeX.<br><br />
*'''''WinHaze -- Test/Wine.''''' http://vista.cira.colostate.edu/improve/Tools/win_haze.htm<br />
*WinSCP. Just use FileZilla for Linux.<br><br />
*'''''Write-N-Cite -- Alternative found.''''' Lots of alternatives. See&nbsp;http://en.wikipedia.org/wiki/Comparison_of_reference_management_software<br />
*Xming -- X is at the core of most Linux distros.<br />
<br />
== Standard Software - Public Macintosh Computers ==<br />
<br />
The following software is standard (available) across ALL of our Public Macintosh Computers. The software applications that&nbsp;are most popular are outlined in bold. <br />
<br />
*Adobe: Acrobat Reader, Flash Player, Shockwave&nbsp;(see Windows section). <br />
*Artstor, Audacity&nbsp;(see Windows section). <br />
*Blender&nbsp;(see Windows section). <br />
*Google Earth (see Windows section).<br> <br />
*'''''iMovie -- alternative found. Lots of options.&nbsp;<br>http://fixounet.free.fr/avidemux/, <br>http://www.openshotvideo.com/, <br>http://www.pitivi.org/, <br>http://cinelerra.org/about.php, <br>http://lives.sourceforge.net/,&nbsp;<br>Also see http://en.wikipedia.org/wiki/List_of_video_editing_software,&nbsp;http://www.cyberciti.biz/faq/top5-linux-video-editing-system-software'''''<br> <br />
*'''''iDVD -- alternative found (kinda)&nbsp;http://burn-osx.sourceforge.net/<br>''''' <br />
*iPhoto -- Just use Picasa.<br> <br />
*'''''GarageBand -- alternative found.&nbsp;http://www.ardour.org,&nbsp;http://www.acidplanet.com/downloads/xpress/, http://lmms.sourceforge.net/, http://traverso-daw.org/'''''<br> <br />
*iWeb (see Windows section - Nvu) <br />
*Pages, Keynote, Numbers (see Windows section - OpenOffice) <br />
*iTunes and QuickTime (see Windows section). <br />
*Microsoft Office 2008 (Word, Excel, PowerPoint, Entourage) [http://www.microsoft.com/mac/itpros/default.mspx?clr=99-15-0&srcid=73264c8f-de1a-41c6-b40a-b9376c5aa62f1033&ep=9&target=6474a4a6-9d3e-4bde-a255-fb9286ef5d101033 with Proofing tools for these languages]&nbsp;(see Windows section). <br />
*MPEG Streamclip (see Windows section). <br />
*Second Life (see Windows section).<br />
<br />
== Language Support Software<br> ==<br />
<br />
*All of our public computing facilities offer the ability to type in any of the languages taught at Middlebury and MIIS (http://go.middlebury.edu/ls).<br>http://scs.earlham.edu/changing-the-keyboard-layout-in-ubuntu-8-04 <br />
*Open Office for provides spellcheck and grammar support for any of the languages taught at Middlebury and MIIS (http://go.middlebury.edu/ls).<br> <br />
*Additional language-related apps available on all of our public computing facilities: <br>'''''<br>Nakama -- Alternative needed.'''''<br>'''<br>Atajo -- Alternative needed.'''<br>'''''<br>Mandarin Chinese -- Alternative needed.'''''<br><br>Russian Cyrillic --&nbsp;http://scs.earlham.edu/changing-the-keyboard-layout-in-ubuntu-8-04<br>Hot Potatoes - java based. Free to distribute. Win/Mac/Linux.<br />
<br />
== Standard Computer Classrooms and Labs ==<br />
<br />
The following computer classrooms/labs have only the standard software outlined above: <br />
<br />
*Music Library Carrels <br />
*Main Library&nbsp;Carrels <br />
*RAJ<br />
<br />
== Specialized Computer Classrooms and Labs ==<br />
<br />
In addition to the standard software bundle, the following computer classrooms and labs have specialized software. Locations with&nbsp;Macs are shaded. <br />
<br />
{| cellspacing="1" cellpadding="1" border="1" width="95%"<br />
|-<br />
| Software <br />
| bgcolor="#0099ff" | Alternatives<br />
|-<br />
| Adobe Acrobat Pro 9 <br />
| Combination of cups-pdf, OpenOffice and web-based forms via Drupal or Google Docs. Regarding wine integration:&nbsp;http://appdb.winehq.org/appview.php?appId=847<br />
|-<br />
| Adobe Bridge CS4 <br />
| Digikam, GTKam, F-spot, Rawstudio, Gimp with raw plugins, http://ksvichaar.blogspot.com/2007/06/camera-raw-editors-for-linux.html<br> http://www.linux.com/archive/feed/56128<br />
|-<br />
| Adobe Dreamweaver CS4 <br />
| Nvu<br />
|-<br />
| Adobe Flash Pro CS4 <br />
| None that are equivalent. Some options:&nbsp;Mainly: http://www.openlaszlo.org/ <br />
Others:<br>http://f4l.sourceforge.net/, http://www.ktoon.net/, http://www.pencil-animation.org/, http://www.salasaga.org/ <br />
<br />
See also:<br>http://osflash.org/linux <br />
<br />
Libraries and CLI tools: http://www.m2osw.com/sswf.html, http://swfmill.org/, http://www.swftools.org/, http://www.libming.org/ <br />
<br />
Related notes:<br>http://www.williambrownstreet.net/wordpress/?p=78<br>http://ntt.cc/2008/05/19/using-actionscript-3-to-develop-adobe-flash-content-on-linux.html <br />
<br />
|-<br />
| Adobe Illustrator CS4 <br />
| Primarily&nbsp;http://www.inkscape.org/. Also http://www.xaraxtreme.org/ and http://www.skencil.org/<br />
|-<br />
| Adobe Indesign CS4 <br />
| Primarily http://www.scribus.net/<br><br />
|-<br />
| Adobe Photoshop CS4^ <br />
| http://www.gimp.org/ and http://www.gimpshop.com/<br><span class="Apple-style-span" style="line-height: 19px; ">Use http://www.xnview.com/ for resizing, basic retouching, conversion.<br />
Alternative to MS Paint: gpaint.<br />
<br />
</span><br />
|-<br />
| ArcGIS <br />
| <br><br />
|-<br />
| Brainstorm <br />
| <br><br />
|-<br />
| Cinematize <br />
| &nbsp;<br />
|-<br />
| DataStudio <br />
| <br><br />
|-<br />
| DeltaGraph <br />
| <br><br />
|-<br />
| DVD Studio Pro <br />
| <br><br />
|-<br />
| E-Prime <br />
| <br><br />
|-<br />
| FontLab <br />
| <br><br />
|-<br />
| Final Cut Pro <br />
| <br><br />
|-<br />
| Final Cut Express <br />
| <br><br />
|-<br />
| Google Earth PRO <br />
| &nbsp;<br />
|-<br />
| Graphing Calculator <br />
| &nbsp;<br />
|-<br />
| Kaleida Graph <br />
| <br><br />
|-<br />
| Logic Works <br />
| <br><br />
|-<br />
| Mathcad <br />
| &nbsp;<br />
|-<br />
| Matlab <br />
| <br><br />
|-<br />
| Minitab <br />
| &nbsp;<br />
|-<br />
| Multisim <br />
| <br><br />
|-<br />
| Shazam <br />
| <br><br />
|-<br />
| Soundtrack Pro <br />
| <br><br />
|-<br />
| Spartan 08 <br />
| <br><br />
|-<br />
| StatTransfer <br />
| <br><br />
|-<br />
| Stella <br />
| <br><br />
|}<br />
<br />
<br> <br />
<br />
^ Adobe ImageReady has been discontinued by Adobe. <br />
<br />
== Main Sources for Free Alternatives to Commercial Software ==<br />
<br />
*http://www.linuxalt.com/ <br />
*http://alternativeto.net <br />
*http://www.osalt.com/ <br />
*http://www.opensource.org/ <br />
*http://vinterstille.dk/adobe-creative-suite-oss-alternative-v2<br />
*http://www.opensourcewindows.org/ and&nbsp;http://www.opensourcemac.org/ <br />
*http://freevideosoftware.org/ <br />
*http://en.wikipedia.org/wiki/Category:Lists_of_software <br />
*http://en.wikipedia.org/wiki/List_of_software_products <br />
*http://www.opensitesolutions.com/ <br />
*http://downloadpedia.org/Open_Source_Alternative_to_Commercial_Software <br />
*http://linuxappfinder.com <br />
*http://sourceforge.net/ <br />
*http://www.best-freeware.com/<br />
<br />
[[Category:Public_Lab_Software]] [[Category:Public_Computer_Software]] [[Category:Software]] [[Category:Helpdesk_Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Off_Campus_Access&diff=14968Off Campus Access2010-03-17T12:57:12Z<p>Christopher Hunt: Consolidated VPN info</p>
<hr />
<div>== See Also ==<br />
<br />
*[[VPN Setup on Windows and Mac]] (the official setup instructions)<br />
*[[Troubleshooting VPN]]<br />
*[[Resources Available from Off-campus]]<br />
*[[Testing a new VPN appliance|Testing a new VPN appliance]]<br />
<br />
== VPN ==<br />
<br />
See the [[VPN Setup on Windows and Mac]] article for instructions on how to configure a VPN connection:<br />
* on Windows XP<br />
* on Windows Vista<br />
* on Mac OSX Pather / Tiger / Leopard<br />
* on the Monterey network<br />
<br />
See also [[Troubleshooting VPN]] for exception cases and further help.<br />
<br />
=== iPhone 3G, iPhone v2 and iPod Touch ===<br />
<br />
*Note: do not save your password as it provides additional access to network resources<br />
*Note: If you don't see the "exchange" option, you may need an update for your iPod touch, see [http://www.apple.com/ipodtouch/softwareupdate.html http://www.apple.com/ipodtouch/softwareupdate.html]<br><br />
*[[Instructions to configure VPN on the iPhone|Instructions to configure VPN on the iPhone]]<br />
<br />
=== Split VPN ===<br />
<br />
Why do we want to use VPN? When we are off-campus it lets us access College resources that would be unavailable off-campus without VPN. VPN can also be used to secure a network that is inherently insecure (e.g. wireless at a cafe/airport).<br />
<br />
*However, Mac OS X, by default, only sends traffic destined for the College over VPN. Any other traffic (e.g. Google, Amazon, etc.) is not sent via VPN, even if the VPN is running. This is known as "split VPN", and is turned ON by default on Mac OS X.<br />
*On Windows, doing VPN comes with a certain cost -- the network connection when VPN is running is slower. This is because split VPN is NOT turned on by default in Windows.<br />
<br />
To turn split VPN on or off, visit the [[Split VPN]] page.<br />
<br />
== Dial-up ==<br />
<br />
<u>'''The College's Dial-up service will soon be discontinued!'''</u><br />
<br />
*See our LIS [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/off-campus/dialup/ official instructions for dial-up in Windows XP].<br />
*Please note that '''the number used for dial-up has recently changed''' (Fall 09). Helpdesk staff can view the current dial-in number [https://mediawiki.middlebury.edu/wiki/hi/Off_Campus_Dial_Up_Access at this page].<br />
<br />
=== Vista ===<br />
<br />
Setting up dial-in on Windows Vista is a little different from Windows XP. Here are the instructions:<br />
<br />
#Click on the Windows Logo button or Start button and select Connect To.<br />
#Click on "Setup a connection or network".<br />
#Select "Setup a dial-up connection" and then click next.<br />
#In the box labeled "Phone Number:" type the College's dial-in number (the Helpdesk has this on file, please call or e-mail)<br />
#In the box labeled "User Name:" type your username.<br />
#In the box labeled "Password:" type your password.<br />
#In the box labeled "Connection Name:" type Midd Dialup and click Next.<br />
#Click the Skip button and select the option that says "Setup the connection anyway".<br />
#Click the Close button.<br />
<br />
<br><br />
<br />
=== Other options for Internet service <br> ===<br />
<br />
(for information only, endorsement not implied)<br><br />
<br />
*[http://www.fairpoint.com/northern_ne/residential/internet/dialup/residential_dial_up.jsp Fairpoint]<br><br />
*[http://www.gmavt.net/ Green Mountain Access]<br />
*[http://www.skycasters.com/satellite-internet-coverage/skycasters-coverage-Vermont.html Satellite Internet]<br />
*[http://www.satellitestarinternet.com/hughes-net/vermont/ Hughes Net]<br />
<br />
== Remote Desktop Access ==<br />
<br />
These instructions show you how to access and use a computer that's on-campus, while you are physically off the college campus. For general information on remote desktop connections, see [[Remote Desktop Connection]].<br />
<br />
#Record the name of the computer, since you'll be using this to connect to it. The name can be obtained by right-clicking on "My Computer" and selecting "Properties", then clicking on the "Computer Name" tab.<br />
#Ask the Helpdesk to add you to the list of users on that computer that's allowed to access it remotely. You can do this by calling x2200 or an email.<br />
#Ensure the computer that remains on campus is turned on and is connected to the college's wired network. If the computer is off or not connected to the network at the time when you try to connect to it, you'll just see an error message.<br />
#From an off-campus location, establish a VPN connection.<br />
#Open Microsoft's "Remote Desktop" program (Start =&gt; Programs =&gt; Accessories =&gt; Remote Desktop Connection)<br />
#In the window that appears, enter the name of the computer that's on campus.<br />
#Login with your own credentials. (If there's anyone else logged in, you will be prompted to "log this person off" which kicks them off the computer.)<br />
<br />
[[Category:Off-Campus]]<br />
<br />
[[Category:VPN]]<br />
[[Category:Mac]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=VPN_Setup_Instructions&diff=14967VPN Setup Instructions2010-03-17T12:38:00Z<p>Christopher Hunt: Monterey mention</p>
<hr />
<div>Users trying to connect to the Middlebury network from home must set up a VPN connection. The instructions are below. '''VPN''' stands for Virtual Public Network. See the [http://en.wikipedia.org/wiki/Virtual_private_network VPN Wikipedia article] for more general info.<br />
<br />
See also:<br />
* [[Troubleshooting VPN]]<br />
<br />
== VPN setup on Windows ==<br />
<br />
==== Set up for the native VPN Client on Windows XP ====<br />
<br />
#Click on [[Image:Start button.PNG]].<br />
#Click on '''Control Panel'''. (If you don't see Control Panel, look for it under the '''Settings''' menu.)<br />
#Under Control Panel, find and open '''Network Connections'''.<br />
#From the '''File''' menu, select '''New Connection'''.<br />
#The '''New Connection Wizard''' will open. Click [[Image:Next button.PNG]].<br />
#Choose '''Connect to the network at my workplace''' and click [[Image:Next button.PNG]].<br />
#Select the '''Virtual Private Network connection''' and click [[Image:Next button.PNG]].<br />
#Enter '''MiddVPN''' (for the company or connection name) and click [[Image:Next button.PNG]].<br />
#If asked to automatically dial a connection, choose '''Do not dial the initial connection'''.<br />
#For the Host Name or IP address enter: '''140.233.5.200''' Click [[Image:Next button.PNG]].<br />
#'''Choose not to use a smart card''', if asked by the wizard.<br />
#Select the '''Anyone’s use''' usage option, then click [[Image:Next button.PNG]].<br />
#Check the '''Add a shortcut to my desktop''' box, and click [[Image:Finish button.PNG]].<br />
#If asked, enter your username and password to start the VPN connection.<br />
#'''To connect in the future:''' double click the shortcut named '''MiddVPN''' on the Desktop and enter your username and password.<br>[[Image:XP VPN Icon.PNG]]<br />
<br />
<br><br />
<br />
==== Set up for the native VPN Client on Windows Vista and Windows 7<br> ====<br />
<br />
Note: These steps won't work unless your computer is currently connected to the internet. Please connect to the internet before following these instructions.<br />
<br />
#Click on the '''Start button''', then click on '''Control Panel'''.<br>[[Image:Vista Open Control Panel.PNG]]<br />
#Select the '''Network and Sharing Center ''' (or, if you don't see it, first select '''Network and Internet''').<br />
#In the left navigation area under '''Tasks''', click on '''Set up a connection or network'''.<br />
#Select '''Connect to a workplace''' and click [[Image:Next button.PNG]].<br />
#If prompted to use an existing connection, choose '''No, create a new connection''' and click [[Image:Next button.PNG]].<br />
#Click on '''Use my Internet connection (VPN)'''.<br />
#Enter the IP address '''140.233.5.200''' and a name for the connection as shown below, and click on [[Image:Next button.PNG]].<br>[[Image:Vista VPN graphic 2.PNG|400px]]<br />
#Enter your Middlebury College '''username''', the '''password''' for that account, and '''MIDD''' as the domain. Then click on '''Connect'''.<br />
#A screen displaying the text “You are connected” will appear when the VPN connection has been established.<br />
#*Return to the '''Network and Sharing Center''' to disconnect the VPN connection as needed.<br />
#*Click on '''Manage network connections''' in the same location to establish future VPN connections.<br />
<br />
<br><br />
<br />
== VPN setup on Mac OSX ==<br />
<br />
This article gives the most up-to-date instructions on how to set up a VPN (Virtual Private Network) connection. While Middlebury ''used to ''use the Cisco VPN client, we have noticed that the Cisco client is unreliable and hard to set up in many cases so we don't use it anymore. These instructions use the native VPN client that is installed on your operating system.<br />
<br />
<br><br />
<br />
==== Setup for the native VPN client on Mac OS X 10.4 (Tiger) ====<br />
<br />
#Click on the '''Finder''' icon on your dock. [[Image:Mac Finder button.PNG]]<br />
#Click on the '''Go''' menu that’s located on the top of the screen and select '''Applications'''.<br />
#The '''Applications '''folder will open.<br />
#In the '''Applications''' folder, find and open '''Internet Connect'''.<br />
#When '''Internet Connect '''opens click on the '''VPN''' Icon.<br />
#You will get a message saying: “Your computer needs to be set up to make a VPN Connection”. Select the '''PPTP''' radio button option.<br />
#Click '''Continue'''. If prompted, enter your username and password.<br />
#You will see a VPN configuration window with a dropdown box labeled “Other”. Below that is a space for “Server Address”. Enter '''140.233.5.200 '''in that space.<br />
#The '''Account Name''' is '''MIDD\''yourusername'' '''. Your password goes in the '''Password '''field. Place a checkmark in the box labeled “Show VPN status in the menu bar”.<br> [[Image:Mac VPN graphic 1.PNG]]<br />
#Click '''Connect''' to test the connection. Once connected, please disconnect, as you are not quite done.<br />
#Click on the dropdown box at the top of the window (labeled '''Other''') and choose '''Edit Configurations'''.<br />
#In the descriptions field enter '''MIDD''' and click '''OK'''.<br />
#Close '''Internet Connect''' and save changes when prompted.<br />
#Select '''System Preferences''' from the '''Apple''' menu in the top left corner. <br> [[Image:Mac System Preferences menu.PNG]]<br />
#In '''System Preferences''' click on '''Network'''.<br />
#From the '''Show '''dropdown menu (near the top of the window) and select '''VPN (PPTP)'''. <br> [[Image:Mac VPN PPTP graphic 2.PNG]]<br />
#In the '''Search Domains''' field, enter '''middlebury.edu''' and click '''Apply Now'''<br />
#Exit Network Preferences, saving any changes if prompted.<br><br />
<br />
<br> '''To use VPN now and in the future:''' click the '''VPN icon''' on the menu bar and select '''Connect''', as shown in the picture below. You must enter your username and password the first time.<br />
<br />
:[[Image:Mac VPN Connect graphic 3.PNG]]<br />
<br />
<br><br />
<br />
<br><br />
<br />
==== Setup for the native VPN client on Mac OS X 10.5 (Leopard) and 10.6 (Snow Leopard)<br> ====<br />
<br />
#Click on the '''Apple''' menu and select '''System Preferences'''. <br>[[Image:Mac System Preferences menu.PNG]]<br />
#'''System Preferences''' will open. Select '''Network.'''<br />
#Click on “'''+'''” in bottom left to add a connection.<br />
#Choose '''VPN''' as the '''Interface''' type; '''PPTP''' as the '''VPN Type'''; and enter a '''Service Name'''. <br>[[Image:Mac VPN Configure graphic 4.PNG|300px]]<br />
#Click '''Create'''.<br />
#Enter '''Server Address''' as '''140.233.5.200''', '''Account Name''' as '''MIDD\'''''<b>username</b> ''where'''''username''''' is replaced with '''your account login'''. Also, check '''Show VPN status in menu bar'''.<br>[[Image:Mac VPN Configure graphic 5.PNG]]<br />
#Click on '''Apply''' in the lower right corner of the screen.<br />
<br />
<br><br />
<br />
Now VPN is set up! You can use it to connect to many Middlebury College resources when you have an Internet connection from off campus.&nbsp; To do so:<br />
<br />
#Click on the VPN icon on the menu bar and select the '''Connect''' option for the VPN setup you just completed.<br />
#When prompted for password, enter the same one you use for email. Remember '''MIDD\'''''<b>username</b>'' will have your user name listed in place of '''''username'''''. Click '''OK'''.<br>[[Image:Mac VPN Connect graphic 6.PNG]]<br />
#Once connected, you’ll see the VPN connection status on the menu bar, and may click on the icon there to disconnect or to troubleshoot your connection.<br />
<br />
== Configure VPN on the Monterey Network ==<br />
<br />
For most situations (home, off-campus, etc) we recommend using the native VPN client configuration described above. However these instructions do not work at Monterey. Due to the configuration of the Monterey network, the native VPN clients and the WebVPN client do not work at Monterey. Part of Monterey's network (the admin portion) is automatically connected to Middlebury so '''no VPN is required''' to operate in this part of the Middlebury network.<br />
<br />
Anyone needing to use VPN on the Monterey network (Mac or Windows) would need the Cisco VPN Client with IPSEC over UDP. The classroom/non-admin portion of Monterey's network, including the wireless network at Monterey requires the use of the Cisco VPN client as outlined below. Follow these steps:<br />
<br />
# First follow the "Installing and Using the CISCO VPN Client" instructions on this page: <br>http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/off-campus/vpn/<br />
# Second, open the Cisco VPN client, choose the Middlebury College entry, click the Modify button.<br>[[Image:Cisco vpn client modify button.jpg]]<br />
# Under the "Transport" tab choose IPSEC over UDP.<br>[[Image:Cisco vpn client transport tab.jpg]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=VPN_Setup_Instructions&diff=14966VPN Setup Instructions2010-03-17T12:37:31Z<p>Christopher Hunt: Added Monterey instructions</p>
<hr />
<div>Users trying to connect to the Middlebury network from home must set up a VPN connection. The instructions are below. '''VPN''' stands for Virtual Public Network. See the [http://en.wikipedia.org/wiki/Virtual_private_network VPN Wikipedia article] for more general info.<br />
<br />
See also:<br />
* [[Troubleshooting VPN]]<br />
<br />
<br />
== Different instructions apply for Monterrey ==<br />
<br />
'''The instructions below will NOT work at Monterey.'''<br><br />
<br />
<br />
<br />
<br><br />
<br />
== VPN setup on Windows ==<br />
<br />
==== Set up for the native VPN Client on Windows XP ====<br />
<br />
#Click on [[Image:Start button.PNG]].<br />
#Click on '''Control Panel'''. (If you don't see Control Panel, look for it under the '''Settings''' menu.)<br />
#Under Control Panel, find and open '''Network Connections'''.<br />
#From the '''File''' menu, select '''New Connection'''.<br />
#The '''New Connection Wizard''' will open. Click [[Image:Next button.PNG]].<br />
#Choose '''Connect to the network at my workplace''' and click [[Image:Next button.PNG]].<br />
#Select the '''Virtual Private Network connection''' and click [[Image:Next button.PNG]].<br />
#Enter '''MiddVPN''' (for the company or connection name) and click [[Image:Next button.PNG]].<br />
#If asked to automatically dial a connection, choose '''Do not dial the initial connection'''.<br />
#For the Host Name or IP address enter: '''140.233.5.200''' Click [[Image:Next button.PNG]].<br />
#'''Choose not to use a smart card''', if asked by the wizard.<br />
#Select the '''Anyone’s use''' usage option, then click [[Image:Next button.PNG]].<br />
#Check the '''Add a shortcut to my desktop''' box, and click [[Image:Finish button.PNG]].<br />
#If asked, enter your username and password to start the VPN connection.<br />
#'''To connect in the future:''' double click the shortcut named '''MiddVPN''' on the Desktop and enter your username and password.<br>[[Image:XP VPN Icon.PNG]]<br />
<br />
<br><br />
<br />
==== Set up for the native VPN Client on Windows Vista and Windows 7<br> ====<br />
<br />
Note: These steps won't work unless your computer is currently connected to the internet. Please connect to the internet before following these instructions.<br />
<br />
#Click on the '''Start button''', then click on '''Control Panel'''.<br>[[Image:Vista Open Control Panel.PNG]]<br />
#Select the '''Network and Sharing Center ''' (or, if you don't see it, first select '''Network and Internet''').<br />
#In the left navigation area under '''Tasks''', click on '''Set up a connection or network'''.<br />
#Select '''Connect to a workplace''' and click [[Image:Next button.PNG]].<br />
#If prompted to use an existing connection, choose '''No, create a new connection''' and click [[Image:Next button.PNG]].<br />
#Click on '''Use my Internet connection (VPN)'''.<br />
#Enter the IP address '''140.233.5.200''' and a name for the connection as shown below, and click on [[Image:Next button.PNG]].<br>[[Image:Vista VPN graphic 2.PNG|400px]]<br />
#Enter your Middlebury College '''username''', the '''password''' for that account, and '''MIDD''' as the domain. Then click on '''Connect'''.<br />
#A screen displaying the text “You are connected” will appear when the VPN connection has been established.<br />
#*Return to the '''Network and Sharing Center''' to disconnect the VPN connection as needed.<br />
#*Click on '''Manage network connections''' in the same location to establish future VPN connections.<br />
<br />
<br><br />
<br />
== VPN setup on Mac OSX ==<br />
<br />
This article gives the most up-to-date instructions on how to set up a VPN (Virtual Private Network) connection. While Middlebury ''used to ''use the Cisco VPN client, we have noticed that the Cisco client is unreliable and hard to set up in many cases so we don't use it anymore. These instructions use the native VPN client that is installed on your operating system.<br />
<br />
<br><br />
<br />
==== Setup for the native VPN client on Mac OS X 10.4 (Tiger) ====<br />
<br />
#Click on the '''Finder''' icon on your dock. [[Image:Mac Finder button.PNG]]<br />
#Click on the '''Go''' menu that’s located on the top of the screen and select '''Applications'''.<br />
#The '''Applications '''folder will open.<br />
#In the '''Applications''' folder, find and open '''Internet Connect'''.<br />
#When '''Internet Connect '''opens click on the '''VPN''' Icon.<br />
#You will get a message saying: “Your computer needs to be set up to make a VPN Connection”. Select the '''PPTP''' radio button option.<br />
#Click '''Continue'''. If prompted, enter your username and password.<br />
#You will see a VPN configuration window with a dropdown box labeled “Other”. Below that is a space for “Server Address”. Enter '''140.233.5.200 '''in that space.<br />
#The '''Account Name''' is '''MIDD\''yourusername'' '''. Your password goes in the '''Password '''field. Place a checkmark in the box labeled “Show VPN status in the menu bar”.<br> [[Image:Mac VPN graphic 1.PNG]]<br />
#Click '''Connect''' to test the connection. Once connected, please disconnect, as you are not quite done.<br />
#Click on the dropdown box at the top of the window (labeled '''Other''') and choose '''Edit Configurations'''.<br />
#In the descriptions field enter '''MIDD''' and click '''OK'''.<br />
#Close '''Internet Connect''' and save changes when prompted.<br />
#Select '''System Preferences''' from the '''Apple''' menu in the top left corner. <br> [[Image:Mac System Preferences menu.PNG]]<br />
#In '''System Preferences''' click on '''Network'''.<br />
#From the '''Show '''dropdown menu (near the top of the window) and select '''VPN (PPTP)'''. <br> [[Image:Mac VPN PPTP graphic 2.PNG]]<br />
#In the '''Search Domains''' field, enter '''middlebury.edu''' and click '''Apply Now'''<br />
#Exit Network Preferences, saving any changes if prompted.<br><br />
<br />
<br> '''To use VPN now and in the future:''' click the '''VPN icon''' on the menu bar and select '''Connect''', as shown in the picture below. You must enter your username and password the first time.<br />
<br />
:[[Image:Mac VPN Connect graphic 3.PNG]]<br />
<br />
<br><br />
<br />
<br><br />
<br />
==== Setup for the native VPN client on Mac OS X 10.5 (Leopard) and 10.6 (Snow Leopard)<br> ====<br />
<br />
#Click on the '''Apple''' menu and select '''System Preferences'''. <br>[[Image:Mac System Preferences menu.PNG]]<br />
#'''System Preferences''' will open. Select '''Network.'''<br />
#Click on “'''+'''” in bottom left to add a connection.<br />
#Choose '''VPN''' as the '''Interface''' type; '''PPTP''' as the '''VPN Type'''; and enter a '''Service Name'''. <br>[[Image:Mac VPN Configure graphic 4.PNG|300px]]<br />
#Click '''Create'''.<br />
#Enter '''Server Address''' as '''140.233.5.200''', '''Account Name''' as '''MIDD\'''''<b>username</b> ''where'''''username''''' is replaced with '''your account login'''. Also, check '''Show VPN status in menu bar'''.<br>[[Image:Mac VPN Configure graphic 5.PNG]]<br />
#Click on '''Apply''' in the lower right corner of the screen.<br />
<br />
<br><br />
<br />
Now VPN is set up! You can use it to connect to many Middlebury College resources when you have an Internet connection from off campus.&nbsp; To do so:<br />
<br />
#Click on the VPN icon on the menu bar and select the '''Connect''' option for the VPN setup you just completed.<br />
#When prompted for password, enter the same one you use for email. Remember '''MIDD\'''''<b>username</b>'' will have your user name listed in place of '''''username'''''. Click '''OK'''.<br>[[Image:Mac VPN Connect graphic 6.PNG]]<br />
#Once connected, you’ll see the VPN connection status on the menu bar, and may click on the icon there to disconnect or to troubleshoot your connection.<br />
<br />
== Configure VPN on the Monterey Network ==<br />
<br />
For most situations (home, off-campus, etc) we recommend using the native VPN client configuration described above. However these instructions do not work at Monterey. Due to the configuration of the Monterey network, the native VPN clients and the WebVPN client do not work at Monterey. Part of Monterey's network (the admin portion) is automatically connected to Middlebury so '''no VPN is required''' to operate in this part of the Middlebury network.<br />
<br />
Anyone needing to use VPN on the Monterey network (Mac or Windows) would need the Cisco VPN Client with IPSEC over UDP. The classroom/non-admin portion of Monterey's network, including the wireless network at Monterey requires the use of the Cisco VPN client as outlined below. Follow these steps:<br />
<br />
# First follow the "Installing and Using the CISCO VPN Client" instructions on this page: <br>http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/off-campus/vpn/<br />
# Second, open the Cisco VPN client, choose the Middlebury College entry, click the Modify button.<br>[[Image:Cisco vpn client modify button.jpg]]<br />
# Under the "Transport" tab choose IPSEC over UDP.<br>[[Image:Cisco vpn client transport tab.jpg]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Off_Campus_Access&diff=14965Off Campus Access2010-03-17T12:31:45Z<p>Christopher Hunt: /* Configuring VPN in Windows and Mac OS X */ - Troubleshooting link</p>
<hr />
<div>== See Also ==<br />
<br />
*[[VPN Setup on Windows and Mac|LIS Official Documentation for Off-Campus Access]] <br />
*[[Resources Available from Off-campus|Resources Available from Off-Campus]] <br />
*[[Testing a new VPN appliance|Testing a new VPN appliance]]<br />
<br />
== VPN ==<br />
<br />
=== Configuring VPN in Windows and Mac OS X ===<br />
<br />
See the [[VPN Setup on Windows and Mac]] article for instructions on how to configure a VPN connection on Windows XP, Windows Vista, Mac OSX Pather / Tiger / Leopard. (See also [[Troubleshooting VPN]].)<br />
<br />
=== Using VPN on the Monterey Network<br> ===<br />
<br />
For most situations (home, off-campus, etc) we recommend using the native VPN client configuration described here: [[VPN Setup on Windows and Mac|VPN Access to the Middlebury Network]], however these instructions do not work ar Monterey. Due to the configuration of the Monterey network, the native VPN clients and the WebVPN client do not work at Monterey. Anyone needing to use VPN on the Monterey network (Mac or Windows) would need the Cisco VPN Client with IPSEC over UDP:<br> <br />
<br />
#First follow the "Installing and Using the CISCO VPN Client" instructions on this page: <br>http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/off-campus/vpn/&nbsp; <br> <br />
#Second, open the Cisco VPN client, choose the Middlebury College entry, click the Modify button.<br> [[Image:Cisco vpn client modify button.jpg]]<br> <br />
#Under the "Transport" tab choose IPSEC over UDP.<br>[[Image:Cisco vpn client transport tab.jpg]]<br><br />
<br />
<br> <br />
<br />
=== iPhone 3G, iPhone v2 and iPod Touch <br> ===<br />
<br />
*Note: do not save your password as it provides additional access to network resources <br />
*Note: If you don't see the "exchange" option, you may need an update for your iPod touch, see [http://www.apple.com/ipodtouch/softwareupdate.html http://www.apple.com/ipodtouch/softwareupdate.html]<br> <br />
*[[Instructions to configure VPN on the iPhone|Instructions to configure VPN on the iPhone]]<br><br />
<br />
=== Troubleshooting VPN Connections ===<br />
<br />
See: [[Troubleshooting VPN]] <br />
<br />
=== Split VPN ===<br />
<br />
Why do we want to use VPN? When we are off-campus it lets us access College resources that would be unavailable off-campus without VPN. VPN can also be used to secure a network that is inherently insecure (e.g. wireless at a cafe/airport). <br />
<br />
*However, Mac OS X, by default, only sends traffic destined for the College over VPN. Any other traffic (e.g. Google, Amazon, etc.) is not sent via VPN, even if the VPN is running. This is known as "split VPN", and is turned ON by default on Mac OS X. <br />
*On Windows, doing VPN comes with a certain cost -- the network connection when VPN is running is slower. This is because split VPN is NOT turned on by default in Windows.<br />
<br />
To turn split VPN on or off, visit the [[Split VPN]] page. <br />
<br />
== Dial-up ==<br />
<br />
<u>'''The College's Dial-up service will soon be discontinued!'''</u> <br />
<br />
*See our LIS [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/off-campus/dialup/ official instructions for dial-up in Windows XP]. <br />
*Please note that '''the number used for dial-up has recently changed''' (Fall 09). Helpdesk staff can view the current dial-in number [https://mediawiki.middlebury.edu/wiki/hi/Off_Campus_Dial_Up_Access at this page].<br />
<br />
=== Vista ===<br />
<br />
Setting up dial-in on Windows Vista is a little different from Windows XP. Here are the instructions: <br />
<br />
#Click on the Windows Logo button or Start button and select Connect To. <br />
#Click on "Setup a connection or network". <br />
#Select "Setup a dial-up connection" and then click next. <br />
#In the box labeled "Phone Number:" type the College's dial-in number (the Helpdesk has this on file, please call or e-mail) <br />
#In the box labeled "User Name:" type your username. <br />
#In the box labeled "Password:" type your password. <br />
#In the box labeled "Connection Name:" type Midd Dialup and click Next. <br />
#Click the Skip button and select the option that says "Setup the connection anyway". <br />
#Click the Close button.<br />
<br />
<br> <br />
<br />
=== Other options for Internet service <br> ===<br />
<br />
(for information only, endorsement not implied)<br> <br />
<br />
*[http://www.fairpoint.com/northern_ne/residential/internet/dialup/residential_dial_up.jsp Fairpoint]<br> <br />
*[http://www.gmavt.net/ Green Mountain Access] <br />
*[http://www.skycasters.com/satellite-internet-coverage/skycasters-coverage-Vermont.html Satellite Internet] <br />
*[http://www.satellitestarinternet.com/hughes-net/vermont/ Hughes Net]<br />
<br />
== Remote Desktop Access ==<br />
<br />
These instructions show you how to access and use a computer that's on-campus, while you are physically off the college campus. For general information on remote desktop connections, see [[Remote Desktop Connection]]. <br />
<br />
#Record the name of the computer, since you'll be using this to connect to it. The name can be obtained by right-clicking on "My Computer" and selecting "Properties", then clicking on the "Computer Name" tab. <br />
#Ask the Helpdesk to add you to the list of users on that computer that's allowed to access it remotely. You can do this by calling x2200 or an email. <br />
#Ensure the computer that remains on campus is turned on and is connected to the college's wired network. If the computer is off or not connected to the network at the time when you try to connect to it, you'll just see an error message. <br />
#From an off-campus location, establish a VPN connection. <br />
#Open Microsoft's "Remote Desktop" program (Start =&gt; Programs =&gt; Accessories =&gt; Remote Desktop Connection) <br />
#In the window that appears, enter the name of the computer that's on campus. <br />
#Login with your own credentials. (If there's anyone else logged in, you will be prompted to "log this person off" which kicks them off the computer.)<br />
<br />
[[Category:Off-Campus]] [[Category:VPN]] [[Category:Mac]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=VPN_Setup_Instructions&diff=14964VPN Setup Instructions2010-03-17T12:27:59Z<p>Christopher Hunt: Consolidated</p>
<hr />
<div>Users trying to connect to the Middlebury network from home must set up a VPN connection. The instructions are below. '''VPN''' stands for Virtual Public Network. See the [http://en.wikipedia.org/wiki/Virtual_private_network VPN Wikipedia article] for more general info.<br />
<br />
See also:<br />
* [[Troubleshooting VPN]]<br />
<br />
<br />
== Different instructions apply for Monterrey ==<br />
<br />
'''The instructions below will NOT work at Monterey.'''<br><br />
<br />
*Part of Monterey's network (the admin portion) is automatically connected to Middlebury so '''no VPN is required'''.<br><br />
*The classroom/non-admin portion of Monterey's network, including the wireless network at Monterey requires the use of the Cisco VPN client as outlined at this page: [[Off_Campus_Access#Using_VPN_on_the_Monterey_Network|Off_Campus_Access#Using_VPN_on_the_Monterey_Network]].<br><br />
<br />
<br><br />
<br />
== VPN setup on Windows ==<br />
<br />
==== Set up for the native VPN Client on Windows XP ====<br />
<br />
#Click on [[Image:Start button.PNG]].<br />
#Click on '''Control Panel'''. (If you don't see Control Panel, look for it under the '''Settings''' menu.)<br />
#Under Control Panel, find and open '''Network Connections'''.<br />
#From the '''File''' menu, select '''New Connection'''.<br />
#The '''New Connection Wizard''' will open. Click [[Image:Next button.PNG]].<br />
#Choose '''Connect to the network at my workplace''' and click [[Image:Next button.PNG]].<br />
#Select the '''Virtual Private Network connection''' and click [[Image:Next button.PNG]].<br />
#Enter '''MiddVPN''' (for the company or connection name) and click [[Image:Next button.PNG]].<br />
#If asked to automatically dial a connection, choose '''Do not dial the initial connection'''.<br />
#For the Host Name or IP address enter: '''140.233.5.200''' Click [[Image:Next button.PNG]].<br />
#'''Choose not to use a smart card''', if asked by the wizard.<br />
#Select the '''Anyone’s use''' usage option, then click [[Image:Next button.PNG]].<br />
#Check the '''Add a shortcut to my desktop''' box, and click [[Image:Finish button.PNG]].<br />
#If asked, enter your username and password to start the VPN connection.<br />
#'''To connect in the future:''' double click the shortcut named '''MiddVPN''' on the Desktop and enter your username and password.<br>[[Image:XP VPN Icon.PNG]]<br />
<br />
<br><br />
<br />
==== Set up for the native VPN Client on Windows Vista and Windows 7<br> ====<br />
<br />
Note: These steps won't work unless your computer is currently connected to the internet. Please connect to the internet before following these instructions.<br />
<br />
#Click on the '''Start button''', then click on '''Control Panel'''.<br>[[Image:Vista Open Control Panel.PNG]]<br />
#Select the '''Network and Sharing Center ''' (or, if you don't see it, first select '''Network and Internet''').<br />
#In the left navigation area under '''Tasks''', click on '''Set up a connection or network'''.<br />
#Select '''Connect to a workplace''' and click [[Image:Next button.PNG]].<br />
#If prompted to use an existing connection, choose '''No, create a new connection''' and click [[Image:Next button.PNG]].<br />
#Click on '''Use my Internet connection (VPN)'''.<br />
#Enter the IP address '''140.233.5.200''' and a name for the connection as shown below, and click on [[Image:Next button.PNG]].<br>[[Image:Vista VPN graphic 2.PNG|400px]]<br />
#Enter your Middlebury College '''username''', the '''password''' for that account, and '''MIDD''' as the domain. Then click on '''Connect'''.<br />
#A screen displaying the text “You are connected” will appear when the VPN connection has been established.<br />
#*Return to the '''Network and Sharing Center''' to disconnect the VPN connection as needed.<br />
#*Click on '''Manage network connections''' in the same location to establish future VPN connections.<br />
<br />
<br><br />
<br />
== VPN setup on Mac OSX ==<br />
<br />
This article gives the most up-to-date instructions on how to set up a VPN (Virtual Private Network) connection. While Middlebury ''used to ''use the Cisco VPN client, we have noticed that the Cisco client is unreliable and hard to set up in many cases so we don't use it anymore. These instructions use the native VPN client that is installed on your operating system.<br />
<br />
<br><br />
<br />
==== Setup for the native VPN client on Mac OS X 10.4 (Tiger) ====<br />
<br />
#Click on the '''Finder''' icon on your dock. [[Image:Mac Finder button.PNG]]<br />
#Click on the '''Go''' menu that’s located on the top of the screen and select '''Applications'''.<br />
#The '''Applications '''folder will open.<br />
#In the '''Applications''' folder, find and open '''Internet Connect'''.<br />
#When '''Internet Connect '''opens click on the '''VPN''' Icon.<br />
#You will get a message saying: “Your computer needs to be set up to make a VPN Connection”. Select the '''PPTP''' radio button option.<br />
#Click '''Continue'''. If prompted, enter your username and password.<br />
#You will see a VPN configuration window with a dropdown box labeled “Other”. Below that is a space for “Server Address”. Enter '''140.233.5.200 '''in that space.<br />
#The '''Account Name''' is '''MIDD\''yourusername'' '''. Your password goes in the '''Password '''field. Place a checkmark in the box labeled “Show VPN status in the menu bar”.<br> [[Image:Mac VPN graphic 1.PNG]]<br />
#Click '''Connect''' to test the connection. Once connected, please disconnect, as you are not quite done.<br />
#Click on the dropdown box at the top of the window (labeled '''Other''') and choose '''Edit Configurations'''.<br />
#In the descriptions field enter '''MIDD''' and click '''OK'''.<br />
#Close '''Internet Connect''' and save changes when prompted.<br />
#Select '''System Preferences''' from the '''Apple''' menu in the top left corner. <br> [[Image:Mac System Preferences menu.PNG]]<br />
#In '''System Preferences''' click on '''Network'''.<br />
#From the '''Show '''dropdown menu (near the top of the window) and select '''VPN (PPTP)'''. <br> [[Image:Mac VPN PPTP graphic 2.PNG]]<br />
#In the '''Search Domains''' field, enter '''middlebury.edu''' and click '''Apply Now'''<br />
#Exit Network Preferences, saving any changes if prompted.<br><br />
<br />
<br> '''To use VPN now and in the future:''' click the '''VPN icon''' on the menu bar and select '''Connect''', as shown in the picture below. You must enter your username and password the first time.<br />
<br />
:[[Image:Mac VPN Connect graphic 3.PNG]]<br />
<br />
<br><br />
<br />
<br><br />
<br />
==== Setup for the native VPN client on Mac OS X 10.5 (Leopard) and 10.6 (Snow Leopard)<br> ====<br />
<br />
#Click on the '''Apple''' menu and select '''System Preferences'''. <br>[[Image:Mac System Preferences menu.PNG]]<br />
#'''System Preferences''' will open. Select '''Network.'''<br />
#Click on “'''+'''” in bottom left to add a connection.<br />
#Choose '''VPN''' as the '''Interface''' type; '''PPTP''' as the '''VPN Type'''; and enter a '''Service Name'''. <br>[[Image:Mac VPN Configure graphic 4.PNG|300px]]<br />
#Click '''Create'''.<br />
#Enter '''Server Address''' as '''140.233.5.200''', '''Account Name''' as '''MIDD\'''''<b>username</b> ''where'''''username''''' is replaced with '''your account login'''. Also, check '''Show VPN status in menu bar'''.<br>[[Image:Mac VPN Configure graphic 5.PNG]]<br />
#Click on '''Apply''' in the lower right corner of the screen.<br />
<br />
<br><br />
<br />
Now VPN is set up! You can use it to connect to many Middlebury College resources when you have an Internet connection from off campus.&nbsp; To do so:<br />
<br />
#Click on the VPN icon on the menu bar and select the '''Connect''' option for the VPN setup you just completed.<br />
#When prompted for password, enter the same one you use for email. Remember '''MIDD\'''''<b>username</b>'' will have your user name listed in place of '''''username'''''. Click '''OK'''.<br>[[Image:Mac VPN Connect graphic 6.PNG]]<br />
#Once connected, you’ll see the VPN connection status on the menu bar, and may click on the icon there to disconnect or to troubleshoot your connection.</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=VPN&diff=14963VPN2010-03-17T12:25:50Z<p>Christopher Hunt: Content moved to VPN Setup on Windows and Mac page</p>
<hr />
<div>#REDIRECT [[VPN Setup on Windows and Mac]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Off_Campus_Access&diff=14962Off Campus Access2010-03-17T12:20:53Z<p>Christopher Hunt: /* Configuring VPN in Windows and Mac OS X */</p>
<hr />
<div>== See Also ==<br />
<br />
*[[VPN Setup on Windows and Mac|LIS Official Documentation for Off-Campus Access]] <br />
*[[Resources Available from Off-campus|Resources Available from Off-Campus]] <br />
*[[Testing a new VPN appliance|Testing a new VPN appliance]]<br />
<br />
== VPN ==<br />
<br />
=== Configuring VPN in Windows and Mac OS X ===<br />
<br />
See the [[VPN Setup on Windows and Mac]] article for instructions on how to configure a VPN connection on Windows XP, Windows Vista, Mac OSX Pather / Tiger / Leopard. (Note that the article also specifies an important workaround for Comcast customers.)<br />
<br />
=== Using VPN on the Monterey Network<br> ===<br />
<br />
For most situations (home, off-campus, etc) we recommend using the native VPN client configuration described here: [[VPN Setup on Windows and Mac|VPN Access to the Middlebury Network]], however these instructions do not work ar Monterey. Due to the configuration of the Monterey network, the native VPN clients and the WebVPN client do not work at Monterey. Anyone needing to use VPN on the Monterey network (Mac or Windows) would need the Cisco VPN Client with IPSEC over UDP:<br> <br />
<br />
#First follow the "Installing and Using the CISCO VPN Client" instructions on this page: <br>http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/off-campus/vpn/&nbsp; <br> <br />
#Second, open the Cisco VPN client, choose the Middlebury College entry, click the Modify button.<br> [[Image:Cisco vpn client modify button.jpg]]<br> <br />
#Under the "Transport" tab choose IPSEC over UDP.<br>[[Image:Cisco vpn client transport tab.jpg]]<br><br />
<br />
<br> <br />
<br />
=== iPhone 3G, iPhone v2 and iPod Touch <br> ===<br />
<br />
*Note: do not save your password as it provides additional access to network resources <br />
*Note: If you don't see the "exchange" option, you may need an update for your iPod touch, see [http://www.apple.com/ipodtouch/softwareupdate.html http://www.apple.com/ipodtouch/softwareupdate.html]<br> <br />
*[[Instructions to configure VPN on the iPhone|Instructions to configure VPN on the iPhone]]<br><br />
<br />
=== Troubleshooting VPN Connections ===<br />
<br />
See: [[Troubleshooting VPN]] <br />
<br />
=== Split VPN ===<br />
<br />
Why do we want to use VPN? When we are off-campus it lets us access College resources that would be unavailable off-campus without VPN. VPN can also be used to secure a network that is inherently insecure (e.g. wireless at a cafe/airport). <br />
<br />
*However, Mac OS X, by default, only sends traffic destined for the College over VPN. Any other traffic (e.g. Google, Amazon, etc.) is not sent via VPN, even if the VPN is running. This is known as "split VPN", and is turned ON by default on Mac OS X. <br />
*On Windows, doing VPN comes with a certain cost -- the network connection when VPN is running is slower. This is because split VPN is NOT turned on by default in Windows.<br />
<br />
To turn split VPN on or off, visit the [[Split VPN]] page. <br />
<br />
== Dial-up ==<br />
<br />
<u>'''The College's Dial-up service will soon be discontinued!'''</u> <br />
<br />
*See our LIS [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/off-campus/dialup/ official instructions for dial-up in Windows XP]. <br />
*Please note that '''the number used for dial-up has recently changed''' (Fall 09). Helpdesk staff can view the current dial-in number [https://mediawiki.middlebury.edu/wiki/hi/Off_Campus_Dial_Up_Access at this page].<br />
<br />
=== Vista ===<br />
<br />
Setting up dial-in on Windows Vista is a little different from Windows XP. Here are the instructions: <br />
<br />
#Click on the Windows Logo button or Start button and select Connect To. <br />
#Click on "Setup a connection or network". <br />
#Select "Setup a dial-up connection" and then click next. <br />
#In the box labeled "Phone Number:" type the College's dial-in number (the Helpdesk has this on file, please call or e-mail) <br />
#In the box labeled "User Name:" type your username. <br />
#In the box labeled "Password:" type your password. <br />
#In the box labeled "Connection Name:" type Midd Dialup and click Next. <br />
#Click the Skip button and select the option that says "Setup the connection anyway". <br />
#Click the Close button.<br />
<br />
<br> <br />
<br />
=== Other options for Internet service <br> ===<br />
<br />
(for information only, endorsement not implied)<br> <br />
<br />
*[http://www.fairpoint.com/northern_ne/residential/internet/dialup/residential_dial_up.jsp Fairpoint]<br> <br />
*[http://www.gmavt.net/ Green Mountain Access] <br />
*[http://www.skycasters.com/satellite-internet-coverage/skycasters-coverage-Vermont.html Satellite Internet] <br />
*[http://www.satellitestarinternet.com/hughes-net/vermont/ Hughes Net]<br />
<br />
== Remote Desktop Access ==<br />
<br />
These instructions show you how to access and use a computer that's on-campus, while you are physically off the college campus. For general information on remote desktop connections, see [[Remote Desktop Connection]]. <br />
<br />
#Record the name of the computer, since you'll be using this to connect to it. The name can be obtained by right-clicking on "My Computer" and selecting "Properties", then clicking on the "Computer Name" tab. <br />
#Ask the Helpdesk to add you to the list of users on that computer that's allowed to access it remotely. You can do this by calling x2200 or an email. <br />
#Ensure the computer that remains on campus is turned on and is connected to the college's wired network. If the computer is off or not connected to the network at the time when you try to connect to it, you'll just see an error message. <br />
#From an off-campus location, establish a VPN connection. <br />
#Open Microsoft's "Remote Desktop" program (Start =&gt; Programs =&gt; Accessories =&gt; Remote Desktop Connection) <br />
#In the window that appears, enter the name of the computer that's on campus. <br />
#Login with your own credentials. (If there's anyone else logged in, you will be prompted to "log this person off" which kicks them off the computer.)<br />
<br />
[[Category:Off-Campus]] [[Category:VPN]] [[Category:Mac]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Off_Campus_Access&diff=14961Off Campus Access2010-03-17T12:20:11Z<p>Christopher Hunt: /* Configuring VPN in Windows and Mac OS X */ - simplified</p>
<hr />
<div>== See Also ==<br />
<br />
*[[VPN Setup on Windows and Mac|LIS Official Documentation for Off-Campus Access]] <br />
*[[Resources Available from Off-campus|Resources Available from Off-Campus]] <br />
*[[Testing a new VPN appliance|Testing a new VPN appliance]]<br />
<br />
== VPN ==<br />
<br />
=== Configuring VPN in Windows and Mac OS X ===<br />
<br />
See the [[VPN setup for Windows and Mac]] article for instructions on how to configure a VPN connection on Windows XP, Windows Vista, Mac OSX Pather / Tiger / Leopard. (Note that the article also specifies an important workaround for Comcast customers.)<br />
<br />
=== Using VPN on the Monterey Network<br> ===<br />
<br />
For most situations (home, off-campus, etc) we recommend using the native VPN client configuration described here: [[VPN Setup on Windows and Mac|VPN Access to the Middlebury Network]], however these instructions do not work ar Monterey. Due to the configuration of the Monterey network, the native VPN clients and the WebVPN client do not work at Monterey. Anyone needing to use VPN on the Monterey network (Mac or Windows) would need the Cisco VPN Client with IPSEC over UDP:<br> <br />
<br />
#First follow the "Installing and Using the CISCO VPN Client" instructions on this page: <br>http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/off-campus/vpn/&nbsp; <br> <br />
#Second, open the Cisco VPN client, choose the Middlebury College entry, click the Modify button.<br> [[Image:Cisco vpn client modify button.jpg]]<br> <br />
#Under the "Transport" tab choose IPSEC over UDP.<br>[[Image:Cisco vpn client transport tab.jpg]]<br><br />
<br />
<br> <br />
<br />
=== iPhone 3G, iPhone v2 and iPod Touch <br> ===<br />
<br />
*Note: do not save your password as it provides additional access to network resources <br />
*Note: If you don't see the "exchange" option, you may need an update for your iPod touch, see [http://www.apple.com/ipodtouch/softwareupdate.html http://www.apple.com/ipodtouch/softwareupdate.html]<br> <br />
*[[Instructions to configure VPN on the iPhone|Instructions to configure VPN on the iPhone]]<br><br />
<br />
=== Troubleshooting VPN Connections ===<br />
<br />
See: [[Troubleshooting VPN]] <br />
<br />
=== Split VPN ===<br />
<br />
Why do we want to use VPN? When we are off-campus it lets us access College resources that would be unavailable off-campus without VPN. VPN can also be used to secure a network that is inherently insecure (e.g. wireless at a cafe/airport). <br />
<br />
*However, Mac OS X, by default, only sends traffic destined for the College over VPN. Any other traffic (e.g. Google, Amazon, etc.) is not sent via VPN, even if the VPN is running. This is known as "split VPN", and is turned ON by default on Mac OS X. <br />
*On Windows, doing VPN comes with a certain cost -- the network connection when VPN is running is slower. This is because split VPN is NOT turned on by default in Windows.<br />
<br />
To turn split VPN on or off, visit the [[Split VPN]] page. <br />
<br />
== Dial-up ==<br />
<br />
<u>'''The College's Dial-up service will soon be discontinued!'''</u> <br />
<br />
*See our LIS [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/off-campus/dialup/ official instructions for dial-up in Windows XP]. <br />
*Please note that '''the number used for dial-up has recently changed''' (Fall 09). Helpdesk staff can view the current dial-in number [https://mediawiki.middlebury.edu/wiki/hi/Off_Campus_Dial_Up_Access at this page].<br />
<br />
=== Vista ===<br />
<br />
Setting up dial-in on Windows Vista is a little different from Windows XP. Here are the instructions: <br />
<br />
#Click on the Windows Logo button or Start button and select Connect To. <br />
#Click on "Setup a connection or network". <br />
#Select "Setup a dial-up connection" and then click next. <br />
#In the box labeled "Phone Number:" type the College's dial-in number (the Helpdesk has this on file, please call or e-mail) <br />
#In the box labeled "User Name:" type your username. <br />
#In the box labeled "Password:" type your password. <br />
#In the box labeled "Connection Name:" type Midd Dialup and click Next. <br />
#Click the Skip button and select the option that says "Setup the connection anyway". <br />
#Click the Close button.<br />
<br />
<br> <br />
<br />
=== Other options for Internet service <br> ===<br />
<br />
(for information only, endorsement not implied)<br> <br />
<br />
*[http://www.fairpoint.com/northern_ne/residential/internet/dialup/residential_dial_up.jsp Fairpoint]<br> <br />
*[http://www.gmavt.net/ Green Mountain Access] <br />
*[http://www.skycasters.com/satellite-internet-coverage/skycasters-coverage-Vermont.html Satellite Internet] <br />
*[http://www.satellitestarinternet.com/hughes-net/vermont/ Hughes Net]<br />
<br />
== Remote Desktop Access ==<br />
<br />
These instructions show you how to access and use a computer that's on-campus, while you are physically off the college campus. For general information on remote desktop connections, see [[Remote Desktop Connection]]. <br />
<br />
#Record the name of the computer, since you'll be using this to connect to it. The name can be obtained by right-clicking on "My Computer" and selecting "Properties", then clicking on the "Computer Name" tab. <br />
#Ask the Helpdesk to add you to the list of users on that computer that's allowed to access it remotely. You can do this by calling x2200 or an email. <br />
#Ensure the computer that remains on campus is turned on and is connected to the college's wired network. If the computer is off or not connected to the network at the time when you try to connect to it, you'll just see an error message. <br />
#From an off-campus location, establish a VPN connection. <br />
#Open Microsoft's "Remote Desktop" program (Start =&gt; Programs =&gt; Accessories =&gt; Remote Desktop Connection) <br />
#In the window that appears, enter the name of the computer that's on campus. <br />
#Login with your own credentials. (If there's anyone else logged in, you will be prompted to "log this person off" which kicks them off the computer.)<br />
<br />
[[Category:Off-Campus]] [[Category:VPN]] [[Category:Mac]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=POP,_IMAP,_SMTP_Clients&diff=14650POP, IMAP, SMTP Clients2010-03-01T15:44:15Z<p>Christopher Hunt: Added Thunderbird instructions</p>
<hr />
<div>== How POP and IMAP work ==<br />
<br />
POP and IMAP are two common ways to access email. Whereas an Exchange connection only works with MS Outlook or Entourage and generally can only connect from on-campus, virtually ''any'' email client (and many handheld devices) can be configured to connect to email using POP or IMAP, and the connection works anywhere in the world as long as you have internet access. However, POP and IMAP do not allow you access to the advanced features of our Exchange email server, such as the Calendar, Contacts, Notes, or Journal folders. These features are only available through Microsoft Outlook on a PC, or (to a lesser extent) Entourage or Webmail.<br />
<br />
POP and IMAP handle email differently. In general, we recommend IMAP over POP. Here are the differences in a nutshell:<br />
* The POP protocol will ''download all mail from the server'' onto the user's computer, and the mails will be deleted from the server unless you specifically tell your email client to not delete them. It only downloads the inbox.<br />
* IMAP, on the other hand, ''keeps all mail on the server'' and accesses it remotely. IMAP also allows you to "subscribe" to folders other than the Inbox, such as a "Personal" or "Classes" folder you might have created.<br />
<br />
== Configuring POP and IMAP email access ==<br />
<br />
To configure POP or IMAP email access, use the generic configuration settings listed below. While most alternate email clients aren't officially supported by the Helpdesk, we can offer some guidance if you're having trouble, so feel free to call us if you're stuck.<br />
<br />
==== Incoming Mail ====<br />
<br />
* Your Incoming mail server should be "mail.middlebury.edu".<br />
* Your Incoming mail DOES require SSL. Due to a security issue, changes have been made that now require ALL users of Middlebury email accounts to use a secure connection when sending or receiving mail. Make sure to change the '''port''' to 995 (for POP) or 993 (for IMAP).<br />
<br />
==== Incoming Mail: Advanced port settings ====<br />
<br />
If the basic configuration doesn't seem to work for you, try some of these port setting adjustments.<br />
<br />
* TLS can't be enabled for incoming mail using POP in outlook, but when using IMAP, TLS can be enabled and allows a connection to mail.middlebury.edu over the default port 143.<br />
* SSL can be enabled for incoming mail at mail.middlebury.edu, however it requires manually setting the port to 995 instead of 110 for POP, or the port to 993 instead of 143 for IMAP. At least gmail and outlook, and likely other clients allow the port to be set manually.<br />
* SSL cannot be used to connect to ssmtp.middlebury.edu over port 25 in Outlook. The error message in outlook is: "Send test e-mail message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance."<br />
* SSL does appear to work to connect to ssmtp.middlebury.edu over port 25 using Macmail.<br />
<br />
Our incoming mail server ''does'' requires authentication, which means that you need enter your middlebury username and password to receive mail. Your mail program will give you an option to save this username and password so you don't have to enter it every time you want to receive mail. We recommend that you do not choose this option, as you are required to change your Middlebury password every six months.<br />
<br />
==== Outgoing Mail (SMTP) ====<br />
<br />
* Your Outgoing mail server should be "ssmtp.middlebury.edu"<br />
* Your Outgoing mail does require SSL (or TLS if available - use '''port 25''' for this).<br />
* Your Outgoing mail server DOES require authentication, using the same credentials as the incoming server.<br />
* Do NOT use secure password authentication.<br />
<br />
== Instructions for specific email programs ==<br />
<br />
==== Thunderbird ====<br />
[http://www.mozillamessaging.com/en-US/thunderbird/ Mozilla Thunderbird] is a free, lightweight, fast, secure email client brought to you by the creators of Firefox.<br />
<br />
When you first install Thunderbird or choose to add a new account, a small configuration window appears.<br />
# Enter your Middlebury email address and password. <br />
# The wizard will try to connect directly to the server, guessing at the connection settings, and offer you some initial configuration options. Modify these options by clicking the '''Edit''' button on the right.<br />
# For the outgoing server: address is "ssmtp.middlebury.edu", port is 25, connect using UN / PW (enter email address), DO NOT use secure authentication, and use '''STARTTLS''' connection security.<br />
# For the incoming mail, decide whether you want to use POP or IMAP and try the default settings.<br />
<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Blackberry&diff=14648Blackberry2010-03-01T15:04:55Z<p>Christopher Hunt: /* Set up a Blackberry on campus */ - thorough instructions</p>
<hr />
<div>== General usage ==<br />
* Main Mail view shows a combined/unified view of sent and received. There's an option to turn this off... It also stuffs other e-mail accounts in the unified view, so if you have Gmail account, you'll see that too.<br />
<br />
== Set up a Blackberry on campus ==<br />
Blackberry policy recently changed on campus: whereas before the college would purchase a blackberry for some faculty, now the college requires individuals to purchase the blackberry themselves. We might be getting a lot of requests for help moving settings over to a new Blackberry.<br />
<br />
The advantage of joining to the server is that email, contacts, and calendar is pushed down from the server. Instructions for staff / faculty who want to get a blackberry for use with our Enterprise Server:<br />
<br />
# Contact Telephone Services to inform that you'll be buying a Blackberry.<br />
#* They'll create an account on the Blackberry server for you and set a password.<br />
#* They'll also give you instructions that you should take to the store for set-up.<br />
#* You'll receive a short, one-time authorization code that you need to activate your account on the server. (This is not related to your Middlebury password.)<br />
# Buy a Blackberry with an '''Unlimited Data Plan for a Blackberry Enterprise Server'''. If the blackberry doesn't have the unlimited data plan, it won't be able to connect to our server.<br />
#* Ask them to set the device up for you at the store - this will make the rest of the set-up process much quicker. This should download your e-mails, calendars, tasks, contacts, etc. to the Blackberry.<br />
# Open the Blackberry Setup Wizard => Email Setup, and choose the option "I want to use a work email account with a '''BlackBerry Enterprise Server'''". Here are the configuration settings:<br />
#* For '''email address''', enter your normal Middlebury address.<br />
#* Enter the '''activation password''' that TelServ has given (default is '''asd''').<br />
#* If the email setup wizard asks for a server address, leave it blank.<br />
# After entering the email setup information, choose '''Activate''' from the menu. After a few moments you should see connection arrows spinning. The whole activation process can take between 5 minutes and an hour depending on how many files you have.<br />
#* Eventually the wizard will say "Blackberry account activated!" - the process is not done; a file transfer and activation process will begin shortly.<br />
<br />
If the activation doesn't work,<br />
* Verify that you chose the Blackberry Enterprise Server email set-up option, from within the Set-up Wizard application.<br />
* Ensure that you are on the Unlimited Data Plan for a Blackberry Enterprise Server. Other data plans won't allow you to connect to our server.<br />
<br />
== Blackberry troubleshooting ==<br />
<br />
* Great troubleshooting step: Take the battery out, put it back in.<br />
* A blackberry can be reset to factory defaults! Try not to reset it unless absolutely necessary, as this requires telephone services to regenerate a password. It also wipes all 3rd party apps.<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Blackberry&diff=14647Blackberry2010-03-01T14:26:36Z<p>Christopher Hunt: /* Set up a Blackberry on campus */</p>
<hr />
<div>== General usage ==<br />
* Main Mail view shows a combined/unified view of sent and received. There's an option to turn this off... It also stuffs other e-mail accounts in the unified view, so if you have Gmail account, you'll see that too.<br />
<br />
== Set up a Blackberry on campus ==<br />
Blackberry policy recently changed on campus: whereas before the college would purchase a blackberry for some faculty, now the college requires individuals to purchase the blackberry themselves. We might be getting a lot of requests for help moving settings over to a new Blackberry.<br />
<br />
The advantage of joining to the server is that email, contacts, and calendar is pushed down from the server. Instructions for staff / faculty who want to get a blackberry for use with our Enterprise Server:<br />
<br />
# Contact Telephone Services to inform that you'll be buying a Blackberry.<br />
#* They'll create an account on the Blackberry server for you and set a password.<br />
#* They'll also give you instructions that you should take to the store for set-up.<br />
#* You'll receive a short, one-time authorization code that you need to activate your account on the server. (This is not related to your Middlebury password.)<br />
# Buy a Blackberry with an '''Unlimited Data Plan for a Blackberry Enterprise Server'''. If the blackberry doesn't have the unlimited data plan, it won't be able to connect to our server.<br />
# Open the Blackberry Setup Wizard => Email Setup, and choose the Blackberry Enterprise Server option. Here are the configuration settings:<br />
#* For '''email address''', enter your normal Middlebury address.<br />
#* Enter the '''activation password''' that TelServ has given.<br />
#* If the email setup wizard asks for a server address, leave it blank.<br />
# After entering the email setup information, choose '''Activate''' from the menu.<br />
<br />
If the activation doesn't work,<br />
* Verify that you chose the Blackberry Enterprise Server email set-up option, from within the Set-up Wizard application.<br />
* Ensure that you are on the Unlimited Data Plan for a Blackberry Enterprise Server. Other data plans won't allow you to connect to our server.<br />
<br />
== Blackberry troubleshooting ==<br />
<br />
* Great troubleshooting step: Take the battery out, put it back in.<br />
* A blackberry can be reset to factory defaults! Try not to reset it unless absolutely necessary, as this requires telephone services to regenerate a password. It also wipes all 3rd party apps.<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Category:Banner&diff=14643Category:Banner2010-02-26T20:36:45Z<p>Christopher Hunt: </p>
<hr />
<div>Articles on Banner INB (Internet Native Banner).</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Special_Collections_%26_College_Archives&diff=14447Special Collections & College Archives2010-02-15T21:10:14Z<p>Christopher Hunt: Added direct link to SC homepage</p>
<hr />
<div>This is a page for Special Collections & College Archives. <br><br />
<br />
See also:<br />
* [[Special Collections MiddHistory]]<br />
* [[Library hours]] for hours when Special Collections is open.<br />
* [http://www.middlebury.edu/academics/lib/libcollections/collections/special Special Collections homepage]<br />
<br />
<br />
__TOC__<br />
<br />
= College Archives Arrangement =<br />
<br />
=== A1 TRUSTEES ===<br />
<br />
#Charter, Constitution, By-laws, Seal<br />
#Minutes<br />
#Reports<br><blockquote>Accreditation<br>HEGIS<br>IPEDS</blockquote><br />
#Committees<br />
#Commencement<br><blockquote>Programs<br>Senior Awards<br>Honorary Degree Recipients Pamphlet Files</blockquote><br />
#College Anniversaries<br>Trustee Pamphlet Files<br />
#Real Estate<br />
<br />
=== A2 PRESIDENT ===<br />
<br />
#Presidential Pamphlet Files<br><blockquote>Correspondence / Papers</blockquote><br />
#Inaugural Addresses<br />
#Committee Reports<br />
#Annual Reports<br />
#Opening Addresses / Convocation<br><blockquote>Miscellaneous</blockquote><br />
<br />
=== A3 DEVELOPMENT 1956-1994 ===<br />
<br />
'''EXTERNAL AFFAIRS 1994-2001'''<br />
<blockquote></blockquote><br />
'''INSTITUTIONAL ADVANCEMENT 2001-2002'''<br />
<br />
'''COLLEGE ADVANCEMENT 2002-'''<br />
<blockquote></blockquote><br />
#Fundraising<br />
<blockquote>Closed Programs (chronological) Open Programs (alphabetical) </blockquote><br />
#Director's Correspondence<br />
#Office Correspondence<br />
#Public Affairs (1974)<br />
<blockquote>Parent Programs </blockquote><blockquote>Alumni Relations </blockquote><br />
#Gifts and endowments<br />
#Scholarships<br />
<br />
Miscellaneous Friends of the Library - See: A11 Special Collections<br />
<br />
=== A4 EXECUTIVE OFFICES ===<br />
<br />
#Academic Affairs<br><blockquote>Vice President for Academic Affairs / Provost<br>Dean of the Faculty<br>Dean of Curriculum<br>Dean for Faculty Development and Research<br>Faculty Lecture Series<br>Coordinator for Academic Support<br>Publications</blockquote><br />
#Dean of the College / Secretary of the College<br><blockquote>Annual reports<br>Correspondence<br>Office of Student Fellowships and Scholarships and Health Professions<br>Commons:<br>Cook, Atwater, Wonnacott, Brainerd, Ross<br>Dean of Advising<br>Dean of Institutional Diversity<br>Office of Student Fellowships, Scholarships and Health Professions</blockquote><br />
#Vice President for Administration / Treasurer<br><blockquote>Financial Reports<br>Banner (See: [[Special_Collections_%26_College_Archives#A11_LIBRARY|A11 Library]])</blockquote><br />
<br />
=== A5 SUPPORT OFFICES ===<br />
<br />
Human Resources<br>Student Employment<br>Comptroller/Controller<br><blockquote>Financial Statements<br>Scholarships<br>Financial Aid<br>Accounting Office</blockquote><br>Reprographics<br>Maintenance<br>Dining Services<br>Mail Service<br>Recycling<br>College Store<br>Facilities/Physical Plant<br>Chaplain's Office<br>Health Center<br>CC&P<br>Security<br>Sexual Harassment Policy<br>Registrar (See: [[Special_Collections_%26_College_Archives#A8_ADMISSIONS|A8 Admissions]])<br />
<br />
=== A6 ----- ===<br />
<br />
=== A7 DEAN OF WOMEN, DEAN OF MEN / DEAN OF STUDENTS / DEAN OF STUDENT AFFAIRS (2000) ===<br />
<br />
#Correspondence<br />
#Records<br><blockquote>Annual Reports<br>Scheduling<br>Financial</blockquote><br />
#Programs<br><blockquote>Freshmen Orientation<br>Freshmen Week<br>CCAL<br>Senior Week<br>Memorials</blockquote><br />
<br />
===A8 ADMISSIONS ===<br />
<br />
Director of Admissions<br>Registrar<br><blockquote>Reports</blockquote>Prospectuses<br>Applications<br>Programs<br><blockquote>DeWitt-Clinton<br>Alumni Admissions</blockquote>Promotional materials<br />
<br />
===A9 ALUMNI ===<br />
<br />
Directories<br>Alumni Associations/Groups<br>Homecoming<br>Reunion Publications and Promotional Material<br>Pamphlet Files<br />
<br />
=== A10 COLLEGE PUBLICATIONS ===<br />
<br />
Handbooks<br>Directories<br>Catalogs<br>College Newsletter/Magazine<br>Calendars<br>Guides<br />
<br />
=== A11 LIBRARY ===<br />
<br />
#Departmental Records<br><blockquote>Charter<br>Budget<br>Accession Records<br>Circulations Records<br>Gifts</blockquote><br />
#Annual Reports<br />
#College Librarian (Closed 2001)<br><blockquote>Papers/Correspondence</blockquote><br />
#Dean of LIS (2001)<br><blockquote>Papers/Correspondence</blockquote><br />
#Special Collections<br><blockquote>Abernethy<br><blockquote>Records (Accession books)<br>Annual Reports<br>Correspondence</blockquote>Archives<br>Flanders<br>Manuscripts<br>Rare Books<br>Vermont Collection<br>Government Documents<br>Exhibits/Programming<br>Friends of the Library</blockquote><br />
#Branch Libraries:<br><blockquote>Science/Armstrong<br>Davison<br>Music</blockquote><br />
#Banner<br />
#A.I.S.<br><blockquote>Catalogs/Brochures (Publications)<br>Miscellaneous</blockquote><br />
<br />
=== A12 BUILDINGS AND GROUNDS ===<br />
<br />
#Files on individual Buildings<br />
#Art in Public Places<br />
#Publications, Pictorials<br />
#Proposed plans<br />
<br />
=== A13 HISTORICAL STUDIES OF MIDDLEBURY COLLEGE ===<br />
<br />
=== A14 ---- ===<br />
<br />
=== A15 STAFF ===<br />
<br />
Middlebury College Staff Council<br>Pamphlet Files<br />
<br />
=== A16 JOHNSON GALLERY ===<br />
<br />
#Annual Reports<br />
#Records, Correspondence<br />
#Exhibit Catalogs and associated material<br />
#Friends of Art<br>Gallery publications Exhibit<br />
<br />
=== A17 COMPUTER TECHNOLOGY (CLOSES 2001) ===<br />
<br />
'''(SEE: [[Special_Collections_%26_College_Archives#A11_LIBRARY|A11 Library]], Dean of LIS (2001))'''<br>Minerva<br>Correspondence<br>History of computing at Middlebury<br>Newsletters / publications<br />
<br />
=== A18 CENTER FOR FINE ARTS ===<br />
<br />
=== A19 NORTHERN STUDIES ===<br />
<br />
The Northern Raven<br>Catalogs<br>Programs<br />
<br />
=== A20 CONFERENCES, LECTURE SERIES ===<br />
<br />
#Symposiums/Conferences<br />
#Lecture Series<br />
#Lectures Individual<br />
<br />
=== A21 GEONOMICS / ROHATYN CNTR FOR INTRN'L AFFAIRS ===<br />
<br />
=== A22 AMERCIAN COLLEGIATE CONSORTIUM ===<br />
<br />
=== A23 ---- ===<br />
<br />
=== A24 MIDDLEBURY COLLEGE MUSEUM OF FINE ART ===<br />
<br />
#Annual reports<br />
#Records, Correspondence<br />
#Exhibit Catalogs and associated material<br />
#Educational programs<br />
#Friends of Art<br />
#Visitors List<br>Museum publications<br />
<br />
=== A25 CENTER FOR EDUCATIONAL TECHNOLOGY ===<br />
<br />
=== A26 ---- ===<br />
<br />
=== A27 ---- ===<br />
<br />
=== A28 DIRECTOR OF ATHLETICS ===<br />
<br />
Individual sports files including programs<br>News Releases<br>Calendars<br />
<br />
=== F1 FACULTY COUNCIL ===<br />
<br />
Faculty Meeting Minutes<br>Annual Reports<br />
<br />
=== F2 FACULTY COMMITTEES ===<br />
<br />
=== F3 ACADEMIC DEANS ===<br />
<br />
Dean of Arts and Humanities<br>Dean of Sciences<br />
<br />
=== F4 ACADEMIC DEPARTMENTS ===<br />
<br />
(Filed alphabetically)<br>Includes: Center for Teaching, Learning and Research (CTLR),<br />
subseries First-Year Seminar; and Winter Term<br>'''MILITARY SCIENCE AND SERVICE (end)'''<br>SATC<br>Army Air Cadets<br>V-12<br>R.O.T.C.<br><br />
<br />
=== F5 STUDY ABROAD ===<br />
<br />
=== F6 SUMMER PROGRAMS ===<br />
<br />
(For Bread Loaf School of English, see: [[Special_Collections_%26_College_Archives#F7_BREADLOAF_SCHOOL_OF_ENGLISH|F7]])<br><br />
(For Bread Loaf Writers' Conference, see: [[Special_Collections_%26_College_Archives#F8_BREAD_LOAF_WRITERS.27_CONFERENCE|F8]])<br><br />
#Summer Session (x-ref Pres. Papers)<br />
#Office of the Director of the Summer Language Programs<br><blockquote>Correspondence<br>Records<blockquote>Financial<br>Academic (curriculum, grading, scheduling)</blockquote>Publications (handbooks, bulletins)<br />
#Summer Language Schools<br><blockquote>Arranged by founding date, then, within each school:<br>Correspondence<br>Records<blockquote>Financial<br>Academic (curriculum, grading, scheduling)</blockquote>Publications<br>Student work<br>DML (See: [[Special_Collections_%26_College_Archives#S13_DML_THESES|S13]])<br />
#SL Commencement<br />
#SL Scrapbooks (See: Archives Oversize - Scrapbooks)<br />
#SL Photographs (See: [[Special_Collections_%26_College_Archives#F6_SUMMER_PROGRAMS|F6]] Photo file)<br />
#SL Audio/Video (See: [[Special_Collections_%26_College_Archives#F6_SUMMER_PROGRAMS|F6]] Audio file and [[Special_Collections_%26_College_Archives#F6_SUMMER_PROGRAMS|F6]] Video file)<br />
<br />
=== F7 BREADLOAF SCHOOL OF ENGLISH ===<br />
<br />
=== F8 BREAD LOAF WRITERS' CONFERENCE ===<br />
<br />
Administrative Papers<br>Interviews, Readings, Lectures of writers<br>Academic materials<blockquote>Coursework, Workshops<blockquote>Publications</blockquote>The Crumb<br>Bulletins<br>Promotional Materials</blockquote>'''FACULTY PAMPHLET FILES'''<br />
<br />
=== S1 Literary Societies ===<br />
<br />
=== S2 Student clubs and Organizations ===<br />
<br />
=== S3 Greek Societies ===<br />
<br />
=== S4 STUDENT GOVERNMENT ===<br />
<br />
Student Forum<br>MCAB<br />
<br />
=== S5 class activities ===<br />
<br />
=== S6 STUDENT SOCIAL LIFE ===<br />
<br />
=== S7 ACADEMIC ACTIVITIES ===<br />
<br />
Papers and publications generated by students within courses<br>Student notebooks<br>Phi Beta Kappa<br>Awards<br />
<br />
=== S8 ---- ===<br />
<br />
=== S9 STUDENT PUBLICATIONS ===<br />
<br />
#Newspaper (Undergraduate to Campus)<br />
#Yearbook (Laurea and Kaleidoscope)<br />
#Miscellaneous Publications<blockquote>Filed Alphabetically</blockquote><br />
<br />
=== S10 UNDERGRADUATE HONORS THESES ===<br />
<br />
1800-1999 filed separately from current theses<br>2000- filed by discipline - year- name<br />
<br />
=== S11 MASTERS THESES ===<br />
<br />
=== S12 ---- ===<br />
<br />
=== S13 DML THESES ===<br />
<br />
1800-1995 filed in storage</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Special_Collections_%26_College_Archives&diff=14432Special Collections & College Archives2010-02-15T14:54:19Z<p>Christopher Hunt: "See also" section</p>
<hr />
<div>This is a page for Special Collections & College Archives. <br><br />
<br />
See also:<br />
* [[Special Collections MiddHistory]]<br />
* [[Library hours]] for hours when Special Collections is open.<br />
<br />
<br />
__TOC__<br />
<br />
= College Archives Arrangement =<br />
<br />
=== A1 TRUSTEES ===<br />
<br />
#Charter, Constitution, By-laws, Seal<br />
#Minutes<br />
#Reports<br><blockquote>Accreditation<br>HEGIS<br>IPEDS</blockquote><br />
#Committees<br />
#Commencement<br><blockquote>Programs<br>Senior Awards<br>Honorary Degree Recipients Pamphlet Files</blockquote><br />
#College Anniversaries<br>Trustee Pamphlet Files<br />
#Real Estate<br />
<br />
=== A2 PRESIDENT ===<br />
<br />
#Presidential Pamphlet Files<br><blockquote>Correspondence / Papers</blockquote><br />
#Inaugural Addresses<br />
#Committee Reports<br />
#Annual Reports<br />
#Opening Addresses / Convocation<br><blockquote>Miscellaneous</blockquote><br />
<br />
=== A3 DEVELOPMENT 1956-1994 ===<br />
<br />
'''EXTERNAL AFFAIRS 1994-2001'''<br />
<blockquote></blockquote><br />
'''INSTITUTIONAL ADVANCEMENT 2001-2002'''<br />
<br />
'''COLLEGE ADVANCEMENT 2002-'''<br />
<blockquote></blockquote><br />
#Fundraising<br />
<blockquote>Closed Programs (chronological) Open Programs (alphabetical) </blockquote><br />
#Director's Correspondence<br />
#Office Correspondence<br />
#Public Affairs (1974)<br />
<blockquote>Parent Programs </blockquote><blockquote>Alumni Relations </blockquote><br />
#Gifts and endowments<br />
#Scholarships<br />
<br />
Miscellaneous Friends of the Library - See: A11 Special Collections<br />
<br />
=== A4 EXECUTIVE OFFICES ===<br />
<br />
#Academic Affairs<br><blockquote>Vice President for Academic Affairs / Provost<br>Dean of the Faculty<br>Dean of Curriculum<br>Dean for Faculty Development and Research<br>Faculty Lecture Series<br>Coordinator for Academic Support<br>Publications</blockquote><br />
#Dean of the College / Secretary of the College<br><blockquote>Annual reports<br>Correspondence<br>Office of Student Fellowships and Scholarships and Health Professions<br>Commons:<br>Cook, Atwater, Wonnacott, Brainerd, Ross<br>Dean of Advising<br>Dean of Institutional Diversity<br>Office of Student Fellowships, Scholarships and Health Professions</blockquote><br />
#Vice President for Administration / Treasurer<br><blockquote>Financial Reports<br>Banner (See: [[Special_Collections_%26_College_Archives#A11_LIBRARY|A11 Library]])</blockquote><br />
<br />
=== A5 SUPPORT OFFICES ===<br />
<br />
Human Resources<br>Student Employment<br>Comptroller/Controller<br><blockquote>Financial Statements<br>Scholarships<br>Financial Aid<br>Accounting Office</blockquote><br>Reprographics<br>Maintenance<br>Dining Services<br>Mail Service<br>Recycling<br>College Store<br>Facilities/Physical Plant<br>Chaplain's Office<br>Health Center<br>CC&P<br>Security<br>Sexual Harassment Policy<br>Registrar (See: [[Special_Collections_%26_College_Archives#A8_ADMISSIONS|A8 Admissions]])<br />
<br />
=== A6 ----- ===<br />
<br />
=== A7 DEAN OF WOMEN, DEAN OF MEN / DEAN OF STUDENTS / DEAN OF STUDENT AFFAIRS (2000) ===<br />
<br />
#Correspondence<br />
#Records<br><blockquote>Annual Reports<br>Scheduling<br>Financial</blockquote><br />
#Programs<br><blockquote>Freshmen Orientation<br>Freshmen Week<br>CCAL<br>Senior Week<br>Memorials</blockquote><br />
<br />
===A8 ADMISSIONS ===<br />
<br />
Director of Admissions<br>Registrar<br><blockquote>Reports</blockquote>Prospectuses<br>Applications<br>Programs<br><blockquote>DeWitt-Clinton<br>Alumni Admissions</blockquote>Promotional materials<br />
<br />
===A9 ALUMNI ===<br />
<br />
Directories<br>Alumni Associations/Groups<br>Homecoming<br>Reunion Publications and Promotional Material<br>Pamphlet Files<br />
<br />
=== A10 COLLEGE PUBLICATIONS ===<br />
<br />
Handbooks<br>Directories<br>Catalogs<br>College Newsletter/Magazine<br>Calendars<br>Guides<br />
<br />
=== A11 LIBRARY ===<br />
<br />
#Departmental Records<br><blockquote>Charter<br>Budget<br>Accession Records<br>Circulations Records<br>Gifts</blockquote><br />
#Annual Reports<br />
#College Librarian (Closed 2001)<br><blockquote>Papers/Correspondence</blockquote><br />
#Dean of LIS (2001)<br><blockquote>Papers/Correspondence</blockquote><br />
#Special Collections<br><blockquote>Abernethy<br><blockquote>Records (Accession books)<br>Annual Reports<br>Correspondence</blockquote>Archives<br>Flanders<br>Manuscripts<br>Rare Books<br>Vermont Collection<br>Government Documents<br>Exhibits/Programming<br>Friends of the Library</blockquote><br />
#Branch Libraries:<br><blockquote>Science/Armstrong<br>Davison<br>Music</blockquote><br />
#Banner<br />
#A.I.S.<br><blockquote>Catalogs/Brochures (Publications)<br>Miscellaneous</blockquote><br />
<br />
=== A12 BUILDINGS AND GROUNDS ===<br />
<br />
#Files on individual Buildings<br />
#Art in Public Places<br />
#Publications, Pictorials<br />
#Proposed plans<br />
<br />
=== A13 HISTORICAL STUDIES OF MIDDLEBURY COLLEGE ===<br />
<br />
=== A14 ---- ===<br />
<br />
=== A15 STAFF ===<br />
<br />
Middlebury College Staff Council<br>Pamphlet Files<br />
<br />
=== A16 JOHNSON GALLERY ===<br />
<br />
#Annual Reports<br />
#Records, Correspondence<br />
#Exhibit Catalogs and associated material<br />
#Friends of Art<br>Gallery publications Exhibit<br />
<br />
=== A17 COMPUTER TECHNOLOGY (CLOSES 2001) ===<br />
<br />
'''(SEE: [[Special_Collections_%26_College_Archives#A11_LIBRARY|A11 Library]], Dean of LIS (2001))'''<br>Minerva<br>Correspondence<br>History of computing at Middlebury<br>Newsletters / publications<br />
<br />
=== A18 CENTER FOR FINE ARTS ===<br />
<br />
=== A19 NORTHERN STUDIES ===<br />
<br />
The Northern Raven<br>Catalogs<br>Programs<br />
<br />
=== A20 CONFERENCES, LECTURE SERIES ===<br />
<br />
#Symposiums/Conferences<br />
#Lecture Series<br />
#Lectures Individual<br />
<br />
=== A21 GEONOMICS / ROHATYN CNTR FOR INTRN'L AFFAIRS ===<br />
<br />
=== A22 AMERCIAN COLLEGIATE CONSORTIUM ===<br />
<br />
=== A23 ---- ===<br />
<br />
=== A24 MIDDLEBURY COLLEGE MUSEUM OF FINE ART ===<br />
<br />
#Annual reports<br />
#Records, Correspondence<br />
#Exhibit Catalogs and associated material<br />
#Educational programs<br />
#Friends of Art<br />
#Visitors List<br>Museum publications<br />
<br />
=== A25 CENTER FOR EDUCATIONAL TECHNOLOGY ===<br />
<br />
=== A26 ---- ===<br />
<br />
=== A27 ---- ===<br />
<br />
=== A28 DIRECTOR OF ATHLETICS ===<br />
<br />
Individual sports files including programs<br>News Releases<br>Calendars<br />
<br />
=== F1 FACULTY COUNCIL ===<br />
<br />
Faculty Meeting Minutes<br>Annual Reports<br />
<br />
=== F2 FACULTY COMMITTEES ===<br />
<br />
=== F3 ACADEMIC DEANS ===<br />
<br />
Dean of Arts and Humanities<br>Dean of Sciences<br />
<br />
=== F4 ACADEMIC DEPARTMENTS ===<br />
<br />
(Filed alphabetically)<br>Includes: Center for Teaching, Learning and Research (CTLR),<br />
subseries First-Year Seminar; and Winter Term<br>'''MILITARY SCIENCE AND SERVICE (end)'''<br>SATC<br>Army Air Cadets<br>V-12<br>R.O.T.C.<br><br />
<br />
=== F5 STUDY ABROAD ===<br />
<br />
=== F6 SUMMER PROGRAMS ===<br />
<br />
(For Bread Loaf School of English, see: [[Special_Collections_%26_College_Archives#F7_BREADLOAF_SCHOOL_OF_ENGLISH|F7]])<br><br />
(For Bread Loaf Writers' Conference, see: [[Special_Collections_%26_College_Archives#F8_BREAD_LOAF_WRITERS.27_CONFERENCE|F8]])<br><br />
#Summer Session (x-ref Pres. Papers)<br />
#Office of the Director of the Summer Language Programs<br><blockquote>Correspondence<br>Records<blockquote>Financial<br>Academic (curriculum, grading, scheduling)</blockquote>Publications (handbooks, bulletins)<br />
#Summer Language Schools<br><blockquote>Arranged by founding date, then, within each school:<br>Correspondence<br>Records<blockquote>Financial<br>Academic (curriculum, grading, scheduling)</blockquote>Publications<br>Student work<br>DML (See: [[Special_Collections_%26_College_Archives#S13_DML_THESES|S13]])<br />
#SL Commencement<br />
#SL Scrapbooks (See: Archives Oversize - Scrapbooks)<br />
#SL Photographs (See: [[Special_Collections_%26_College_Archives#F6_SUMMER_PROGRAMS|F6]] Photo file)<br />
#SL Audio/Video (See: [[Special_Collections_%26_College_Archives#F6_SUMMER_PROGRAMS|F6]] Audio file and [[Special_Collections_%26_College_Archives#F6_SUMMER_PROGRAMS|F6]] Video file)<br />
<br />
=== F7 BREADLOAF SCHOOL OF ENGLISH ===<br />
<br />
=== F8 BREAD LOAF WRITERS' CONFERENCE ===<br />
<br />
Administrative Papers<br>Interviews, Readings, Lectures of writers<br>Academic materials<blockquote>Coursework, Workshops<blockquote>Publications</blockquote>The Crumb<br>Bulletins<br>Promotional Materials</blockquote>'''FACULTY PAMPHLET FILES'''<br />
<br />
=== S1 Literary Societies ===<br />
<br />
=== S2 Student clubs and Organizations ===<br />
<br />
=== S3 Greek Societies ===<br />
<br />
=== S4 STUDENT GOVERNMENT ===<br />
<br />
Student Forum<br>MCAB<br />
<br />
=== S5 class activities ===<br />
<br />
=== S6 STUDENT SOCIAL LIFE ===<br />
<br />
=== S7 ACADEMIC ACTIVITIES ===<br />
<br />
Papers and publications generated by students within courses<br>Student notebooks<br>Phi Beta Kappa<br>Awards<br />
<br />
=== S8 ---- ===<br />
<br />
=== S9 STUDENT PUBLICATIONS ===<br />
<br />
#Newspaper (Undergraduate to Campus)<br />
#Yearbook (Laurea and Kaleidoscope)<br />
#Miscellaneous Publications<blockquote>Filed Alphabetically</blockquote><br />
<br />
=== S10 UNDERGRADUATE HONORS THESES ===<br />
<br />
1800-1999 filed separately from current theses<br>2000- filed by discipline - year- name<br />
<br />
=== S11 MASTERS THESES ===<br />
<br />
=== S12 ---- ===<br />
<br />
=== S13 DML THESES ===<br />
<br />
1800-1995 filed in storage</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Blackberry&diff=14430Blackberry2010-02-15T13:25:27Z<p>Christopher Hunt: Added tag: 'Helpdesk Documentation'</p>
<hr />
<div>== General usage ==<br />
* Main Mail view shows a combined/unified view of sent and received. There's an option to turn this off... It also stuffs other e-mail accounts in the unified view, so if you have Gmail account, you'll see that too.<br />
<br />
== Set up a Blackberry on campus ==<br />
Blackberry policy recently changed on campus: whereas before the college would purchase a blackberry for some faculty, now the college requires individuals to purchase the blackberry themselves. We might be getting a lot of requests for help moving settings over to a new Blackberry.<br />
<br />
Staff/Faculty with a Blackberry can join the blackberry server, as long as they have an '''unlimited data plan''' (for a Blackberry server). The advantage of joining to the server is that email, contacts, and calendar is pushed down from the server.<br />
<br />
Connecting a Blackberry to our campus requires an '''authorization code''' from Telephone Services. User should contact telserv to get that code before continuing with setup. This is a one-time configuration code and has nothing to do with AD.<br />
<br />
* Use the Blackberry's setup wizard => Blackberry enterprise server option, and enter the password that TelServ has given.<br />
<br />
== Blackberry troubleshooting ==<br />
<br />
* Great troubleshooting step: Take the battery out, put it back in.<br />
* A blackberry can be reset to factory defaults! Try not to reset it unless absolutely necessary, as this requires telephone services to regenerate a password. It also wipes all 3rd party apps.<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Tech_Helpdesk_Public_Documentation&diff=14429Tech Helpdesk Public Documentation2010-02-15T13:25:08Z<p>Christopher Hunt: /* Other email clients */ - added Blackberry</p>
<hr />
<div>== Quick Start ==<br />
<br />
*[[Getting started at Middlebury College]] <br />
*[[Connecting to the Middlebury network]]<br />
<br />
== Using and configuring your computer ==<br />
<br />
*[[Purchase a computer through Middlebury College]] <br />
*[[Using and maintaining your computer]] <br />
*[[Foreign Language Input and Support]]<br />
<br />
== Email ==<br />
<br />
==== Outlook ====<br />
<br />
*[[Outlook Configuration|Outlook Configuration]] <br />
*[[Using Outlook|Using Outlook]] <br />
*[[Outlook Calendaring|Outlook Calendaring]]<br />
<br />
==== Other email clients ====<br />
<br />
*[[WebMail|Webmail]]<br />
*[[Entourage|Entourage]]<br />
*[[POP, IMAP, SMTP Clients|POP, IMAP, SMTP Clients]]<br />
*[[Blackberry]]<br />
<br />
==== Miscellaneous ====<br />
<br />
*[[SPAM|SPAM, Phishing, and Email Security]] <br />
*[[List Manager]] <br />
*[[Mail Forwarding]]<br />
<br />
== Networking and Internet ==<br />
<br />
*[[Register your computer on the Middlebury network]] <br />
*[[Connecting to the Middlebury network]] <br />
*[[Campus Manager and Quarantine]]<br />
<br />
==== Our network on campus ====<br />
<br />
*[[Password Guides]] <br />
*[[Library Information Services]] <br />
*[[Wireless|Wireless]] <br />
*[[Computer Labs]] <br />
*[[Printing to public printers]]<br />
<br />
Links to network resources: <br />
<br />
*The [http://go.middlebury.edu/gotionary GOtionary] <br />
*[http://go.middlebury.edu/bannerweb Bannerweb] (Classes, grades, employment) <br />
*[http://go.middlebury.edu/activate Activate Middlebury Account or Reset Password]<br />
<br />
==== File Servers ====<br />
<br />
*[[NetStorage]] - access your server files anywhere! <br />
*[[Using File Servers (Windows)]] <br />
*[[Using File Servers (Macintosh)]] <br />
*[[Using Course Folders on the Classes Server]] <br />
*[[FTP Files To and From Midd-Unix]]<br />
<br />
==== Printers (Network) ====<br />
<br />
The following applies to installation of network printers to college-owned computers.&nbsp; Authenticaiton is required for printing, and most college-owned computers are bound to the middlebury.edu domain.&nbsp; This is an important prerequisite. <br />
<br />
*[[Connect To Network Printers - Mac OS X Tiger (10.4)|Connect To Network Printers - Mac OS X]]<br> <br />
*[[Connect To Network Printers - Windows|Connect To Network Printers - Windows]]<br><br />
<br />
For your personal computer: <br />
<br />
*[https://mediawiki.middlebury.edu/mediawiki/index.php/LIS/?title=Student_Printing_and_Quotas&action=tag&tag=Helpdesk+Documentation#Web_Print Print to Public Printers with a Personal Computer - WebPrint]<br />
<br />
==== Off-campus Access ====<br />
<br />
*[[VPN Setup on Windows and Mac]] <br />
*[[WebVPN]] (PC only) <br />
*[[Resources Available from Off-campus]]<br />
<br />
<br><br />
<br />
== Office and Productivity ==<br />
<br />
==== Microsoft Office ====<br />
<br />
*[[Microsoft Word 2003 Basic Usage]] <br />
*[[Microsoft Word 2007 Configuration]] <br />
*[[Microsoft Word 2007 Basic Usage]] <br />
*[[Microsoft Word OSX 2004 & 2008 Basic Usage]] <br />
*[[Microsoft Word Advanced Topics]] <br />
*[[Microsoft Excel Basic Usage]] <br />
*[[Microsoft Powerpoint Basic Usage]] <br />
*[[Scanning a Document with Microsoft Office Document Scanning|Scanning a Document with Microsoft Office Document Scanning]]<br />
*[[Create A PDF File Using Acrobat Writer]]<br />
<br />
==== InDesign ====<br />
<br />
*[[Introduction to Indesign CS|Introduction to Indesign CS]] (for Publication and Layout)<br />
<br />
==== Photoshop ====<br />
<br />
*[[Reducing File Sizes Using Photoshop|Reducing File Sizes Using Photoshop]]<br />
<br />
==== FileMaker Pro ====<br />
<br />
*[[Exporting FileMaker Pro Data to an Excel Spreadsheet|Exporting FileMaker Pro Data to an Excel Spreadsheet]]<br />
<br />
==== Scanning and OCR ====<br />
<br />
== Microsoft Windows<br> ==<br />
<br />
*[[Copying Files To A CD Using Windows XP|Copying Files To A CD Using Windows XP]]<br><br />
<br />
== Mac OS X ==<br />
<br />
*[[Working With Fonts in Mac OS X|Working With Fonts in&nbsp;Mac OS X]] <br />
*[[Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server|Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server]]<br> <br />
*[[Converting From A Macintosh To A Windows Environment|Converting From A Macintosh To A Windows Environment]]<br> <br />
*[http://www.apple.com/support/switch101/ Converting From a PC to a Mac]<br />
<br />
== Banner Administration ==<br />
<br />
*[[Banner Basics]] <br />
*[[Internet Native Banner - INB]] <br />
*[[Assign Proxy for Time Approval in Banner]] <br />
*[[Banner Data Standards]]<br />
<br />
==== BannerWeb ====<br />
<br />
*[[BannerWeb]] <br />
*[[Entering Time in BannerWeb]] <br />
*[[Approving Time in BannerWeb|Approving Time in BannerWeb]]<br />
<br />
==== Hyperion, FAMIS, and Resource25 ====<br />
<br />
*[[Hyperion]] - '''TO REVISE for public consumption''' <br />
*[[FAMIS]] <br />
*[[Resource25]] <br />
*[[25Live|25Live]] (new version of Resource25)<br />
<br />
== Public Computer Facilities (Computer Classrooms, Computer Labs, etc)<br> ==<br />
<br />
*[[Computer_Labs|Computer Labs on Campus]]<br />
*[[Software available on public computers|Software available on public computers]][[Finding Academic Computers, Printers and Wireless Hotspots|<br>]] <br />
*[http://cat.middlebury.edu/events/facilities/ Guide to Academic Facilities] (will be replaced by a GO link, soon)<br />
<br />
== Smart Classrooms ==<br />
<br />
*[[Projecting from your Laptop Computer]]<br />
<br />
Smart classroom locations: <br />
<br />
{|<br />
|-<br />
| [[Atwater_SMART_Classroom_Guide|Atwater]]<br />
|-<br />
| [[Axinn_SMART_Classroom_Guide|Axinn]]<br />
|-<br />
| [[CFA_Chellis_Freeman_Gifford_SMART_Classroom_Guide|Center for the Arts, Freeman International Center, Gifford]]<br />
|-<br />
| [[Johnson_LaForce_LeChateau_SMART_Classroom_Guide|Johnson, La Force Hall, Le Chateau]]<br />
|-<br />
| [[Main_Library_SMART_Classroom_Guide|Main Library]]<br />
|-<br />
| [[MBH_SMART_Classroom_Guide|McCardell Bicentennial Hall]]<br />
|-<br />
| [[Munroe_SMART_Classroom_Guide|Munroe]]<br />
|-<br />
| [[Old_Chapel_SMART_Classroom_Guide|Old Chapel]]<br />
|-<br />
| [[Pearson_RAJ_Ross_SMART_Classroom_Guide|Pearson Hall, Robert A Jones, Ross]]<br />
|-<br />
| [[Sunderland_SMART_Classroom_Guide|Sunderland Language Center]]<br />
|-<br />
| [[Twilight_SMART_Classroom_Guide|Twilight Hall]]<br />
|-<br />
| [[Warner_Wright_SMART_Classroom_Guide|Warner Hall, Wright Theater]]<br />
|}</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Blackberry&diff=14428Blackberry2010-02-15T13:24:04Z<p>Christopher Hunt: Reorganized info</p>
<hr />
<div>== General usage ==<br />
* Main Mail view shows a combined/unified view of sent and received. There's an option to turn this off... It also stuffs other e-mail accounts in the unified view, so if you have Gmail account, you'll see that too.<br />
<br />
== Set up a Blackberry on campus ==<br />
Blackberry policy recently changed on campus: whereas before the college would purchase a blackberry for some faculty, now the college requires individuals to purchase the blackberry themselves. We might be getting a lot of requests for help moving settings over to a new Blackberry.<br />
<br />
Staff/Faculty with a Blackberry can join the blackberry server, as long as they have an '''unlimited data plan''' (for a Blackberry server). The advantage of joining to the server is that email, contacts, and calendar is pushed down from the server.<br />
<br />
Connecting a Blackberry to our campus requires an '''authorization code''' from Telephone Services. User should contact telserv to get that code before continuing with setup. This is a one-time configuration code and has nothing to do with AD.<br />
<br />
* Use the Blackberry's setup wizard => Blackberry enterprise server option, and enter the password that TelServ has given.<br />
<br />
== Blackberry troubleshooting ==<br />
<br />
* Great troubleshooting step: Take the battery out, put it back in.<br />
* A blackberry can be reset to factory defaults! Try not to reset it unless absolutely necessary, as this requires telephone services to regenerate a password. It also wipes all 3rd party apps.</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Connect_To_Network_Printers_-_Mac_OS_X&diff=14380Connect To Network Printers - Mac OS X2010-02-10T23:02:26Z<p>Christopher Hunt: /* Printing Double Sided */ - organization</p>
<hr />
<div>== Connect To Network Printers Using A Macintosh Running OS X Tiger (v10.4)<br> ==<br />
<br />
# Click on the [[Image:Mac_apple_menu.PNG]] menu and go to '''System Preferences'''.<br />
# Click [[Image:Print_and_fax_mac.jpg]] (Print &amp; Fax) under the Hardware section.<br />
# Click the plus icon (+) to open the Printer Browser.<br />
# In the configuration window, enter in the following settings:<br>[[Image:Printer_browser_tiger.gif]]<br />
#* In the Protocol drop-down list, select '''Line Printer Daemon - LPD'''.<br />
#* In the Address field, type '''bombay.middlebury.edu'''.<br />
#* In the Queue field, type the '''network name''' of the printer (ie, LIB142).<br />
#* In the Name field, type a '''name''' for the printer (anything you'd like).<br />
#* In the Location field, type the '''location''' of the printer (to help you keep your printers straight).<br />
#* In the Print Using section, you'll need to '''choose the printer model''' manually. Use the drop-down menus to select the most appropriate driver for that printer brand and model (ie HP LaserJet 4050 Series).<br />
# Click '''Add'''. Your printer will appear in the Print &amp; Fax dialog box.<br />
# If additional configuration option dialogs come up, it's OK to leave them at the default settings.<br />
# To change the default printer, select the desired printer in the Selected Printer in Print Dialog drop-down list in the Print &amp; Fax dialog box.<br>[[Image:Print_and_fax_preference_pane_tiger.gif]]<br />
# Close the Print &amp; Fax dialog box.<br />
<br />
== Connect To Network Printers Using A Macintosh Running OS X Leopard and Snowleopard (v10.5 and v10.6) ==<br />
<br />
# Click on the [[Image:Mac Apple Menu icon.PNG]] menu and choose '''System Preferences'''.<br />
# Under the '''Hardware''' section, click [[Image:Print and fax mac.jpg]] (Print &amp; Fax).<br />
# Click the plus icon (+) to open the Printer Browser.<br />
# In the printer configuration dialog box, enter the following settings:<br>[[Image:Printer browser leopard.jpg]]<br />
#* In the Protocol drop-down list, select '''Line Printer Daemon - LPD'''.<br />
#* In the Address field, type '''bombay.middlebury.edu''' .<br />
#* In the Queue field, type the printer's '''network name''' (ie, LIB142 or JHN405).<br />
#* In the Name field, type a '''name''' for the printer. (Whatever will help you remember it.)<br />
#* In the Location field, type the '''location''' of the printer. (Optional)<br />
#* In the Print Using drop-down list, choose '''Select a driver to use'''. Then use the search field to find and select the closest printer model (ie "HP Laserjet 4050 Series"). See [http://bombay/printers Bombay's online directory] if you don't know what model the printer is.<br />
# Click '''Add'''. Your printer will appear in the Print &amp; Fax dialog box.<br />
# If additional configuration dialogs come up, you may want to check the Duplex or Duplex Unit checkbox (if you plan to use double-sided printing). You can safely leave the other options at the default settings.<br />
# To change the default printer, select the desired printer in the Selected Printer in Print Dialog drop-down list on the Print &amp; Fax dialog box. <br> [[Image:Print and fax preference pane tiger.gif]]<br />
# Close the Print &amp; Fax dialog box.<br />
<br />
== Printing Double Sided ==<br />
<br />
You can print double-sided (or duplex) with a given printer, if:<br />
* The printer supports double-sided printing. To determine this, visit http://bombay/printers, look for the printer you'd like to use, and see if the Comments column mentions Duplex. If it does not, then it is likely the printer is not capable of double-sided printing.<br />
* This option was enabled when the printer was installed on your computer.<br />
<br />
Start out with these steps to check if your printer has been configured to print duplex:<br />
# Open the application that you will be using to print (e.g. Microsoft Word).<br />
# Click on the File menu and click '''Print'''. The Print dialog window appears.<br />
# Click on '''Presets''' drop-down list. If there is an option titled "Double-Sided" or "Duplex", continue with these steps. Otherwise, skip to the instructions under "Create a preset setting" below, then come back to these steps once you're done.<br />
# Click '''Print''' to print the document double-sided.<br />
# When you want to print double-sided in the future, select the Double Sided option under the Presets menu. When you want to print single-sided, use the Standard option under the Presets menu. These settings are saved across all applications.<br />
<br />
==== Create a Duplex preset setting ====<br />
Follow these steps after reaching the Print dialog box in any application (see the above steps).<br />
# From the '''Copies and Pages''' drop-down list, select '''Layout'''. <br>Note: If you do not see the Copies and Pages option, click on the arrow next to the printer's name. The Copies and Pages option should become visible.<br />
# Choose the '''Long-edge binding''' option under the Two-Sided heading.<br>Note: If the Two-Sided option is grayed out, the printer is not capable of double-sided printing or you need to reinstall the printer using the correct driver (follow the steps at the beginning of this document).<br />
# Save the duplex setting:<br />
#* From Presets drop-down list select '''Save As'''. The Save Preset dialog box opens.<br />
#* In the Save Preset As field, type '''Double Sided'''.<br />
#* Click '''Add'''.</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Connect_To_Network_Printers_-_Mac_OS_X&diff=14379Connect To Network Printers - Mac OS X2010-02-10T22:52:02Z<p>Christopher Hunt: /* Connect To Network Printers Using A Macintosh Running OS X Leopard and Snowleopard (v10.5 and v10.6) */ - formatting</p>
<hr />
<div>== Connect To Network Printers Using A Macintosh Running OS X Tiger (v10.4)<br> ==<br />
<br />
# Click on the [[Image:Mac_apple_menu.PNG]] menu and go to '''System Preferences'''.<br />
# Click [[Image:Print_and_fax_mac.jpg]] (Print &amp; Fax) under the Hardware section.<br />
# Click the plus icon (+) to open the Printer Browser.<br />
# In the configuration window, enter in the following settings:<br>[[Image:Printer_browser_tiger.gif]]<br />
#* In the Protocol drop-down list, select '''Line Printer Daemon - LPD'''.<br />
#* In the Address field, type '''bombay.middlebury.edu'''.<br />
#* In the Queue field, type the '''network name''' of the printer (ie, LIB142).<br />
#* In the Name field, type a '''name''' for the printer (anything you'd like).<br />
#* In the Location field, type the '''location''' of the printer (to help you keep your printers straight).<br />
#* In the Print Using section, you'll need to '''choose the printer model''' manually. Use the drop-down menus to select the most appropriate driver for that printer brand and model (ie HP LaserJet 4050 Series).<br />
# Click '''Add'''. Your printer will appear in the Print &amp; Fax dialog box.<br />
# If additional configuration option dialogs come up, it's OK to leave them at the default settings.<br />
# To change the default printer, select the desired printer in the Selected Printer in Print Dialog drop-down list in the Print &amp; Fax dialog box.<br>[[Image:Print_and_fax_preference_pane_tiger.gif]]<br />
# Close the Print &amp; Fax dialog box.<br />
<br />
== Connect To Network Printers Using A Macintosh Running OS X Leopard and Snowleopard (v10.5 and v10.6) ==<br />
<br />
# Click on the [[Image:Mac Apple Menu icon.PNG]] menu and choose '''System Preferences'''.<br />
# Under the '''Hardware''' section, click [[Image:Print and fax mac.jpg]] (Print &amp; Fax).<br />
# Click the plus icon (+) to open the Printer Browser.<br />
# In the printer configuration dialog box, enter the following settings:<br>[[Image:Printer browser leopard.jpg]]<br />
#* In the Protocol drop-down list, select '''Line Printer Daemon - LPD'''.<br />
#* In the Address field, type '''bombay.middlebury.edu''' .<br />
#* In the Queue field, type the printer's '''network name''' (ie, LIB142 or JHN405).<br />
#* In the Name field, type a '''name''' for the printer. (Whatever will help you remember it.)<br />
#* In the Location field, type the '''location''' of the printer. (Optional)<br />
#* In the Print Using drop-down list, choose '''Select a driver to use'''. Then use the search field to find and select the closest printer model (ie "HP Laserjet 4050 Series"). See [http://bombay/printers Bombay's online directory] if you don't know what model the printer is.<br />
# Click '''Add'''. Your printer will appear in the Print &amp; Fax dialog box.<br />
# If additional configuration dialogs come up, you may want to check the Duplex or Duplex Unit checkbox (if you plan to use double-sided printing). You can safely leave the other options at the default settings.<br />
# To change the default printer, select the desired printer in the Selected Printer in Print Dialog drop-down list on the Print &amp; Fax dialog box. <br> [[Image:Print and fax preference pane tiger.gif]]<br />
# Close the Print &amp; Fax dialog box.<br />
<br />
== Printing Double Sided<br> ==<br />
<br />
You can print double-sided (or duplex), if both of these conditions are met:<br>a) The printer supports double-sided printing. To determine this, visit http://bombay/printers, look for the printer you'd like to use, and see if the Comments column mentions Duplex. If it does not, then it is likely the printer is not capable of double-sided printing<br>b) This option was enabled when the printer was installed on your computer.<br><br />
<br />
If both conditions are met, use the following one-time procedure to setup double-sided printing:<br>1. Open the application that you will be using to print (e.g. Word). <br>2. Click on the File menu and click Print. The Print dialog window appears.<br> <br />
<br />
3. From Presets drop-down list select Double Sided or Duplex and then skip to step 7. If no Double Sided or Duplex option exists, follow the steps below. <br>Note: If you follow these steps your computer will remember the double-sided option for all applications - see step 8 if you'd like to change that.<br>4. From the Copies and Pages drop-down list select Layout. <br>Note: If you do not see the Copies and Pages option, click on the arrow next to the printer's name. The Copies and Pages option should become visible. <br>5. Click the Long-edge binding radio button under the Two-Sided heading to bullet it.<br>Note: If the Two-Sided option is grayed out, the printer is not capable of double-sided printing or you need to reinstall the printer using the correct driver (follow the steps at the beginning of this document).<br>6. Save the setting.<br>a. From Presets drop-down list select Save As. The Save Preset dialog box opens.<br>b. In the Save Preset As field type Double Sided,<br>c. Click Add.<br>7. Click print to print the document double-sided.<br>8. When you want to print double-sided in the future, select the Double Sided option under the Presets menu. When you want to print single-sided, use the Standard option under the Presets menu. These settings are saved across all applications.<br><br><br />
[[Category:Mac]]<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Connect_To_Network_Printers_-_Mac_OS_X&diff=14378Connect To Network Printers - Mac OS X2010-02-10T22:43:53Z<p>Christopher Hunt: /* Connect To Network Printers Using A Macintosh Running OS X Tiger (v10.4) */</p>
<hr />
<div>== Connect To Network Printers Using A Macintosh Running OS X Tiger (v10.4)<br> ==<br />
<br />
# Click on the [[Image:Mac_apple_menu.PNG]] menu and go to '''System Preferences'''.<br />
# Click [[Image:Print_and_fax_mac.jpg]] (Print &amp; Fax) under the Hardware section.<br />
# Click the plus icon (+) to open the Printer Browser.<br />
# In the configuration window, enter in the following settings:<br>[[Image:Printer_browser_tiger.gif]]<br />
#* In the Protocol drop-down list, select '''Line Printer Daemon - LPD'''.<br />
#* In the Address field, type '''bombay.middlebury.edu'''.<br />
#* In the Queue field, type the '''network name''' of the printer (ie, LIB142).<br />
#* In the Name field, type a '''name''' for the printer (anything you'd like).<br />
#* In the Location field, type the '''location''' of the printer (to help you keep your printers straight).<br />
#* In the Print Using section, you'll need to '''choose the printer model''' manually. Use the drop-down menus to select the most appropriate driver for that printer brand and model (ie HP LaserJet 4050 Series).<br />
# Click '''Add'''. Your printer will appear in the Print &amp; Fax dialog box.<br />
# If additional configuration option dialogs come up, it's OK to leave them at the default settings.<br />
# To change the default printer, select the desired printer in the Selected Printer in Print Dialog drop-down list in the Print &amp; Fax dialog box.<br>[[Image:Print_and_fax_preference_pane_tiger.gif]]<br />
# Close the Print &amp; Fax dialog box.<br />
<br />
== Connect To Network Printers Using A Macintosh Running OS X Leopard and Snowleopard (v10.5 and v10.6)<br> ==<br />
<br />
1. Click [[Image:System-preferences.PNG|48x48px]](System Preferences) or select System Preferences from the Apple menu ( [[Image:Mac Apple Menu icon.PNG]] ).<br>2. Click [[Image:Print and fax mac.jpg]] (Print &amp; Fax) under the Hardware section.<br>3. Click the plus icon (+) to open the Printer Browser. The following dialog box displays:<br>[[Image:Printer browser leopard.jpg]]<br>4. From the Protocol drop-down list, select Line Printer Daemon - LPD.<br>5. In the Address field, type bombay.middlebury.edu<br>6. In the Queue field, type the printer name exactly as it appears on http://bombay/printers (use all caps, for example LIB142).<br>7. In the Name field, type a name for the printer. You can use the same text that you entered in the Queue field, or you can type in a different name. <br>8. In the Location field, type the location of the printer. <br>Note: These last two fields do not affect printer installation but they provide easy identification if you have more than one printer installed. <br>9. In the Print Using drop-down list, type in the printer's model, then select the correct model from the search results. E.g. If your printer is a HP LaserJet 4100, type in "HP Laserjet 4100". You can obtain the printer's model from http://bombay/printers<br> <br />
<br />
10. Click Add, your printer will appear in the Print &amp; Fax dialog box. If additional configuration dialogs come up, you may want to check the Duplex or Duplex Unit checkbox (if you plan to use double-sided printing). You can safely leave the other options at the default settings. <br>11. To change the default printer, select the desired printer in the Selected Printer in Print Dialog drop-down list on the Print &amp; Fax dialog box. <br> [[Image:Print and fax preference pane tiger.gif]]<br>12. Close the Print &amp; Fax dialog box.<br><br><br />
<br />
== Printing Double Sided<br> ==<br />
<br />
You can print double-sided (or duplex), if both of these conditions are met:<br>a) The printer supports double-sided printing. To determine this, visit http://bombay/printers, look for the printer you'd like to use, and see if the Comments column mentions Duplex. If it does not, then it is likely the printer is not capable of double-sided printing<br>b) This option was enabled when the printer was installed on your computer.<br><br />
<br />
If both conditions are met, use the following one-time procedure to setup double-sided printing:<br>1. Open the application that you will be using to print (e.g. Word). <br>2. Click on the File menu and click Print. The Print dialog window appears.<br> <br />
<br />
3. From Presets drop-down list select Double Sided or Duplex and then skip to step 7. If no Double Sided or Duplex option exists, follow the steps below. <br>Note: If you follow these steps your computer will remember the double-sided option for all applications - see step 8 if you'd like to change that.<br>4. From the Copies and Pages drop-down list select Layout. <br>Note: If you do not see the Copies and Pages option, click on the arrow next to the printer's name. The Copies and Pages option should become visible. <br>5. Click the Long-edge binding radio button under the Two-Sided heading to bullet it.<br>Note: If the Two-Sided option is grayed out, the printer is not capable of double-sided printing or you need to reinstall the printer using the correct driver (follow the steps at the beginning of this document).<br>6. Save the setting.<br>a. From Presets drop-down list select Save As. The Save Preset dialog box opens.<br>b. In the Save Preset As field type Double Sided,<br>c. Click Add.<br>7. Click print to print the document double-sided.<br>8. When you want to print double-sided in the future, select the Double Sided option under the Presets menu. When you want to print single-sided, use the Standard option under the Presets menu. These settings are saved across all applications.<br><br><br />
[[Category:Mac]]<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Connect_To_Network_Printers_-_Mac_OS_X&diff=14377Connect To Network Printers - Mac OS X2010-02-10T22:43:14Z<p>Christopher Hunt: /* Connect To Network Printers Using A Macintosh Running OS X Tiger (v10.4) */ - saner formatting</p>
<hr />
<div>== Connect To Network Printers Using A Macintosh Running OS X Tiger (v10.4)<br> ==<br />
<br />
# Click on the [[Image:Mac_apple_menu.PNG]] menu and go to '''System Preferences'''.<br />
# Click [[Image:Print_and_fax_mac.jpg]] (Print &amp; Fax) under the Hardware section.<br />
# Click the plus icon (+) to open the Printer Browser.<br />
# In the configuration window, enter in the following settings:<br>[[Image:Printer_browser_tiger.gif]]<br />
#* In the Protocol drop-down list, select '''Line Printer Daemon - LPD'''.<br />
#* In the Address field, type '''bombay.middlebury.edu'''.<br />
#* In the Queue field, type the '''network name''' of the printer (ie, LIB142).<br />
#* In the Name field, type a '''name''' for the printer (anything you'd like).<br />
#* In the Location field, type the '''location''' of the printer (to help you keep your printers straight).<br />
#* In the Drivers or Print Using section, you'll need to '''choose the printer model''' manually. Use the drop-down menus or type in the search field to select the most appropriate driver for that printer brand and model (ie HP LaserJet 4050 Series).<br />
# Click '''Add'''. Your printer will appear in the Print &amp; Fax dialog box.<br />
# If additional configuration option dialogs come up, it's OK to leave them at the default settings.<br />
# To change the default printer, select the desired printer in the Selected Printer in Print Dialog drop-down list in the Print &amp; Fax dialog box.<br>[[Image:Print_and_fax_preference_pane_tiger.gif]]<br />
# Close the Print &amp; Fax dialog box.<br />
<br />
== Connect To Network Printers Using A Macintosh Running OS X Leopard and Snowleopard (v10.5 and v10.6)<br> ==<br />
<br />
1. Click [[Image:System-preferences.PNG|48x48px]](System Preferences) or select System Preferences from the Apple menu ( [[Image:Mac Apple Menu icon.PNG]] ).<br>2. Click [[Image:Print and fax mac.jpg]] (Print &amp; Fax) under the Hardware section.<br>3. Click the plus icon (+) to open the Printer Browser. The following dialog box displays:<br>[[Image:Printer browser leopard.jpg]]<br>4. From the Protocol drop-down list, select Line Printer Daemon - LPD.<br>5. In the Address field, type bombay.middlebury.edu<br>6. In the Queue field, type the printer name exactly as it appears on http://bombay/printers (use all caps, for example LIB142).<br>7. In the Name field, type a name for the printer. You can use the same text that you entered in the Queue field, or you can type in a different name. <br>8. In the Location field, type the location of the printer. <br>Note: These last two fields do not affect printer installation but they provide easy identification if you have more than one printer installed. <br>9. In the Print Using drop-down list, type in the printer's model, then select the correct model from the search results. E.g. If your printer is a HP LaserJet 4100, type in "HP Laserjet 4100". You can obtain the printer's model from http://bombay/printers<br> <br />
<br />
10. Click Add, your printer will appear in the Print &amp; Fax dialog box. If additional configuration dialogs come up, you may want to check the Duplex or Duplex Unit checkbox (if you plan to use double-sided printing). You can safely leave the other options at the default settings. <br>11. To change the default printer, select the desired printer in the Selected Printer in Print Dialog drop-down list on the Print &amp; Fax dialog box. <br> [[Image:Print and fax preference pane tiger.gif]]<br>12. Close the Print &amp; Fax dialog box.<br><br><br />
<br />
== Printing Double Sided<br> ==<br />
<br />
You can print double-sided (or duplex), if both of these conditions are met:<br>a) The printer supports double-sided printing. To determine this, visit http://bombay/printers, look for the printer you'd like to use, and see if the Comments column mentions Duplex. If it does not, then it is likely the printer is not capable of double-sided printing<br>b) This option was enabled when the printer was installed on your computer.<br><br />
<br />
If both conditions are met, use the following one-time procedure to setup double-sided printing:<br>1. Open the application that you will be using to print (e.g. Word). <br>2. Click on the File menu and click Print. The Print dialog window appears.<br> <br />
<br />
3. From Presets drop-down list select Double Sided or Duplex and then skip to step 7. If no Double Sided or Duplex option exists, follow the steps below. <br>Note: If you follow these steps your computer will remember the double-sided option for all applications - see step 8 if you'd like to change that.<br>4. From the Copies and Pages drop-down list select Layout. <br>Note: If you do not see the Copies and Pages option, click on the arrow next to the printer's name. The Copies and Pages option should become visible. <br>5. Click the Long-edge binding radio button under the Two-Sided heading to bullet it.<br>Note: If the Two-Sided option is grayed out, the printer is not capable of double-sided printing or you need to reinstall the printer using the correct driver (follow the steps at the beginning of this document).<br>6. Save the setting.<br>a. From Presets drop-down list select Save As. The Save Preset dialog box opens.<br>b. In the Save Preset As field type Double Sided,<br>c. Click Add.<br>7. Click print to print the document double-sided.<br>8. When you want to print double-sided in the future, select the Double Sided option under the Presets menu. When you want to print single-sided, use the Standard option under the Presets menu. These settings are saved across all applications.<br><br><br />
[[Category:Mac]]<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Viruses_and_malware&diff=14169Viruses and malware2010-02-06T14:48:26Z<p>Christopher Hunt: /* Help!&nbsp; Please fix my computer. */ - Formatting</p>
<hr />
<div>== Introduction ==<br />
<br />
==== Types of computer infection ====<br />
<br />
There are many types of computer infection with varying levels of threat to your computer and personal data.&nbsp; Here is a brief breakdown:<br />
* '''Malware '''— a combination of the terms "malicious" and "software" — is a catchall word used to describe threats such as viruses, worms, Trojan horses, spyware, adware, and software installed by hackers.<br />
* '''Viruses''' and '''worms''' (a type of self-replicating virus) usually spread very quickly and can cause a number of problems, including repeated computer crashes or the deletion of important files. Unlike traditional viruses, '''Trojan horses''' cannot spread on their own, but they are just as dangerous, tricking users into installing them by masquerading as a legitimate or useful program. Once it has infected your computer, a Trojan horse can even allow hackers to access your computer or force it to attack other networks.<br />
* '''Adware''' will merely annoy you by occasionally (or frequently) subjecting you to pop-up ads. However, malignant forms of spyware can have more serious consequences. For example, a nasty piece of spyware could redirect your home page against your will or hog so much memory that your computer slows to a crawl. The worst spyware variants can even steal your personal data by installing a keylogger, a component that records every keystroke you make and sends a log back to a cyber-thief.<br />
<br />
==== Symptoms of infection ====<br />
<br />
Not all complaints mean that a computer is infected. Here are some common symptoms of infection:<br />
<br />
*'''Pop-up ads''': Particularly watch out for popups from an unfamiliar program warning you that your computer is infected with viruses; the popup is fake and malicious.<br><br />
*'''Error messages''' mentioning filenames that look fake or suspicious.<br><br />
*'''Bluescreening''', '''freezing''', '''slowness''', or '''crashes''' can be the result of hardware problems just as easily as viruses. Do some Hardware Diagnostics to determine whether your computer has a hardware problem.<br><br />
*Mouse moves on its own: someone has infected and '''hijacked''' the computer. Ensure it's disconnected from the network before taking any other steps; then either do a very thorough clean, or just wipe the system.<br><br />
*'''Computer is slow''': When is it slow? Slowness can result from too many autostarted programs, old hardware, or even Windows updates. If a virus infection is causing slowness, it is severe enough that you will see other clear symptoms of an infection as well.<br><br><br />
<br />
= Help!&nbsp; Please fix my computer. =<br />
<br />
Computer infections occur predominently while you are connected to a network or more likely to the Internet.&nbsp; Depending on where you navigate to or how protected your computer is based on virus protection infections can and do happen.&nbsp; Since this is a situation that occurs on a regular basis across campus the Technology Help and Support desk is inundated daily with requests to clean-up computer infections.&nbsp; <u>Because of the frequency of these type of requests the Technology Helpdesk requires the user to perform several steps prior to being notified for assistance</u>.<br><br />
<br />
=== Helpdesk position on computer infection clean-up and support: ===<br />
<br />
The Technology Help and Support Desk will provide guidance and support to users complaining about computer virus infections and will present tools and steps to hopefully eliminate the infection issues (see below).&nbsp; After all "user" steps to resolve infections are complete and the infection issues persist, then the Technology Help and Support Desk will perform a complete re-image of the computer in question with a turn-around time of 5 business days. The end user is expected to perform Steps 1-3 below before contacting the Technology Helpdesk.&nbsp; <u>All "user" data will be backed-up and saved to MiddFiles by user prior to the re-imaging process</u>.<br><br />
<br />
==== Faculty and Staff computers ====<br />
<br />
All Middlbury faculty, staff and public computers will be supported by the Technology Help and Support Desk.<br />
<br />
==== Student owned computers ====<br />
<br />
Student owned computers purchased through Middlebury College will be supported by the Technology Help and Support Desk.&nbsp;For liability reasons the student owner of the computer will be required to sign a [https://mediawiki.middlebury.edu/wiki/LIS/Viruses_and_malware_StudentWaiver '''waiver'''] document before the Technology Help and Support Desk&nbsp;begins any work to resolve the issue(s).<br><br />
<br />
Personal computers <u>not purchased through Middlebury College</u> will '''NOT '''be supported under this type of situation. The Technology Help and Support Desk may give guidance toward a possible resolution of the issues at hand but will not perform any corrective action. In this situation it is recommended that the user seek out retail/commercial support resources.<br />
<br />
=== Resolution Steps ( to be performed by "User" ) ===<br />
<br />
Restart your computer in Safe Mode. While restarting the computer, press '''F8''' once every second to load the Windows "emergency startup" menu. Select Safe Mode with Networking and press your '''Enter''' or '''Return''' key&nbsp;to load a bare-bones version of Windows. When Windows has started up, you can use programs and access the internet as normal - but non-essential programs (including any viruses) will not start up, meaning that you can do more diagnostics here.<br />
<br />
==== STEP 1 - Run a virus scan with Symantec Antivirus ====<br />
<br />
To scan your computer for viruses '''(option 1)''':<br />
<br />
# Double-click the Symantec AntiVirus icon in the system tray (this is a yellow icon, shaped like a shield, in the lower right corner of your screen).<br />
# After a brief pause the Symantec Antivirus window will appear.<br />
# Click on "Full Scan" and then click "Scan"<br />
# The scan will commence, and it may take a few hours.<br />
# Any viruses found will be reported in the scan window. If no viruses were found, the window will be blank.<br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (or try '''Option 2 '''below)<br />
<br />
# Click on the Start menu, click on Programs or All programs, click on "Symantec Client Security" and click on "Symantec Antivirus"<br />
# After a brief pause the Symantec Antivirus window will appear.<br />
# Click on "Full Scan" and then click "Scan"<br />
# The scan will commence, and it may take several hours.<br />
# Any viruses found will be reported in the scan window. If no viruses were found, the window will be blank.<br />
<br />
==== Notes ====<br />
* If your Symantec Anti-Virus software detects any viruses and states it cannot "delete" or "quarantine" the infection then contact the Technology Helpdesk at x2200.<br />
* If you need to install an Anti-Virus program then visit this [http://go/sav link].<br />
* If problems persist, try step 2 (below).<br />
<br />
==== STEP 2 - Run Malware removal Tool ====<br />
<br />
Malwarebytes' Anti-Malware can detect and remove most Malware for free. Here's how to use it:<br />
# Download [http://www.malwarebytes.org/mbam-download.php Malwarebytes' Anti-Malware] to your desktop.<br />
# Double-click mbam-setup.exe and follow the prompts to install the program.<br />
# At the end of installation, be sure a checkmark is placed next to the following items, then click '''Finish'''.<br />
#* Update Malwarebytes' Anti-Malware<br />
#* Launch Malwarebytes' Anti-Malware<br />
# If an update is found, it will download and install the latest version.<br />
# Once the program has loaded, select Perform quick scan, then click Scan.<br />
# When the scan is complete, click '''OK''', then click '''Show Results'''.<br />
# You'll see a list of all the malware risks found. Be sure that everything is checked, and click '''Remove selected'''.<br />
# The program may ask you to restart your computer to remove locked files.<br />
* If Malwarebytes doesn't work or doesn't seem to get rid of all viruses, contact the Helpdesk as described below.<br />
<br />
==== STEP 3 - Technology Help and Support Desk ====<br />
<br />
You have arrived at this step because you have completed the prior two steps without a resolution to your infection issues.&nbsp; At this point the Technology Help and Support Desk will assume ownership of the issue.&nbsp;<br />
<br />
'''Before contacting the Technology Helpdesk''', please make sure:<br />
<br />
* You are aware that the Technology Helpdesk does NOT offer cleaning support for personal computers that weren't purchased through the College (see above).<br />
* You have performed Steps 1 &amp; 2 without resolution<br />
* You have backed-up ALL of your data from the computer and placed it in a safe place (e.g. MiddFiles home directory).<br />
* You fully understand that the next steps performed by the Technology Help and Support Desk will be to wipe all information from the computer and re-install the Microsoft XP operating system. At this point the Technology Help and Support Desk will not be responsible for any personal data so it will be very important for you to backup everything you will expect to restore on the newly imaged computer. If this is a student's personal computer purchased through the college then a work [https://mediawiki.middlebury.edu/wiki/LIS/Viruses_and_malware_StudentWaiver '''waiver'''] must be signed before work begins.<br />
<br />
'''The Technology Helpdesk has a turn-around time of 5 business days''' so you will need to plan to check-out a loaner laptop from the Circulation Desk on the main floor of the Main Library. You should check availability of a loaner laptop asap.<br />
<br />
If you meet the requirements above, you may contact the Technology Helpdesk at x2200. If you have a laptop that is infected then we ask you to please drop it off at our Walk-In Helpdesk Center located on the main floor of the Main Library LIB202. After you drop off your laptop you can walk across the lobby to the Circulation Desk to check-out a loaner laptop while your laptop is being processed. If you have a desktop or tower computer then please contact the Technology Helpdesk at x2200 and ask for the unit to be picked up.<br />
<br />
== Computer Security Checklist ==<br />
<br />
A cross-platform, comprehensive checklist that should help you stay protected proactively, as well as provide some guidance if an infection/attack is suspected. For details see: [[Computer Security Checklist|Computer Security Checklist]]<br />
<br />
== <br>More resources to help you with protecting yourself and computer ==<br />
<br />
Visit "[http://www.symantec.com/norton/security_response/index.jsp Viruses and Risks]" page at Symantec.Com<br />
<br />
Visit "[http://www.symantec.com/norton/security_response/threatexplorer/index.jsp Threat Explorer]" Page at Symantec.Com</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Viruses_and_malware&diff=14168Viruses and malware2010-02-06T14:31:18Z<p>Christopher Hunt: /* Introduction */ - formatting</p>
<hr />
<div>== Introduction ==<br />
<br />
==== Types of computer infection ====<br />
<br />
There are many types of computer infection with varying levels of threat to your computer and personal data.&nbsp; Here is a brief breakdown:<br />
* '''Malware '''— a combination of the terms "malicious" and "software" — is a catchall word used to describe threats such as viruses, worms, Trojan horses, spyware, adware, and software installed by hackers.<br />
* '''Viruses''' and '''worms''' (a type of self-replicating virus) usually spread very quickly and can cause a number of problems, including repeated computer crashes or the deletion of important files. Unlike traditional viruses, '''Trojan horses''' cannot spread on their own, but they are just as dangerous, tricking users into installing them by masquerading as a legitimate or useful program. Once it has infected your computer, a Trojan horse can even allow hackers to access your computer or force it to attack other networks.<br />
* '''Adware''' will merely annoy you by occasionally (or frequently) subjecting you to pop-up ads. However, malignant forms of spyware can have more serious consequences. For example, a nasty piece of spyware could redirect your home page against your will or hog so much memory that your computer slows to a crawl. The worst spyware variants can even steal your personal data by installing a keylogger, a component that records every keystroke you make and sends a log back to a cyber-thief.<br />
<br />
==== Symptoms of infection ====<br />
<br />
Not all complaints mean that a computer is infected. Here are some common symptoms of infection:<br />
<br />
*'''Pop-up ads''': Particularly watch out for popups from an unfamiliar program warning you that your computer is infected with viruses; the popup is fake and malicious.<br><br />
*'''Error messages''' mentioning filenames that look fake or suspicious.<br><br />
*'''Bluescreening''', '''freezing''', '''slowness''', or '''crashes''' can be the result of hardware problems just as easily as viruses. Do some Hardware Diagnostics to determine whether your computer has a hardware problem.<br><br />
*Mouse moves on its own: someone has infected and '''hijacked''' the computer. Ensure it's disconnected from the network before taking any other steps; then either do a very thorough clean, or just wipe the system.<br><br />
*'''Computer is slow''': When is it slow? Slowness can result from too many autostarted programs, old hardware, or even Windows updates. If a virus infection is causing slowness, it is severe enough that you will see other clear symptoms of an infection as well.<br><br><br />
<br />
= Help!&nbsp; Please fix my computer. =<br />
<br />
Computer infections occur predominently while you are connected to a network or more likely to the Internet.&nbsp; Depending on where you navigate to or how protected your computer is based on virus protection infections can and do happen.&nbsp; Since this is a situation that occurs on a regular basis across campus the Technology Help and Support desk is inundated daily with requests to clean-up computer infections.&nbsp; <u>Because of the frequency of these type of requests the Technology Helpdesk requires the user to perform several steps prior to being notified for assistance</u>.<br><br />
<br />
=== Helpdesk position on computer infection clean-up and support: ===<br />
<br />
The Technology Help and Support Desk will provide guidance and support to users complaining about computer virus infections and will present tools and steps to hopefully eliminate the infection issues (see below).&nbsp; After all "user" steps to resolve infections are complete and the infection issues persist, then the Technology Help and Support Desk will perform a complete re-image of the computer in question with a turn-around time of 5 business days. The end user is expected to perform Steps 1-3 below before contacting the Technology Helpdesk.&nbsp; <u>All "user" data will be backed-up and saved to MiddFiles by user prior to the re-imaging process</u>.<br><br />
<br />
<br><br />
<br />
==== Faculty and Staff computers ====<br />
<br />
All Middlbury faculty, staff and public computers will be supported by the Technology Help and Support Desk. <br />
<br />
==== Student owned computers ====<br />
<br />
Student owned computers purchased through Middlebury College will be supported by the Technology Help and Support Desk.&nbsp;For liability reasons the student owner of the computer will be required to sign a [https://mediawiki.middlebury.edu/wiki/LIS/Viruses_and_malware_StudentWaiver '''waiver'''] document before the Technology Help and Support Desk&nbsp;begins any work to resolve the issue(s).<br><br />
<br />
Personal computers <u>not purchased through Middlebury College</u> will '''NOT '''be supported under this type of situation.&nbsp; The Technology Help and Support Desk may give guidance toward a possible resolution of the issues at hand but will not perform any corrective action.&nbsp; In this situation it is recommended that the user seek out retail/commercial support resources. <br />
<br />
<br><br />
<br />
=== Resolution Steps ( to be performed by "User" )<br> ===<br />
<br />
<br><br />
<br />
Restart your computer in Safe Mode. While restarting the computer, press '''F8''' once every second to load the Windows "emergency startup" menu. Select Safe Mode with Networking and press your '''Enter''' or '''Return''' key&nbsp;to load a bare-bones version of Windows. When Windows has started up, you can use programs and access the internet as normal - but non-essential programs (including any viruses) will not start up, meaning that you can do more diagnostics here. <br />
<br />
<br><br />
<br />
==== STEP 1 - Run a virus scan with Symantec Antivirus ====<br />
<br />
To scan your computer for viruses '''(option 1)''': <br />
<br />
*Double-click the Symantec AntiVirus icon in the system tray (this is a yellow icon, shaped like a shield, in the lower right corner of your screen). <br />
*After a brief pause the Symantec Antivirus window will appear. <br />
*Click on "Full Scan" and then click "Scan" <br />
*The scan will commence, and it may take several hours. <br />
*Any viruses found will be reported in the scan window. If no viruses were found, the window will be blank.<br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (or try '''Option 2 '''below)<br><br />
<br />
*Click on the Start menu, click on Programs or All programs, click on "Symantec Client Security" and click on "Symantec Antivirus" <br />
*After a brief pause the Symantec Antivirus window will appear. <br />
*Click on "Full Scan" and then click "Scan" <br />
*The scan will commence, and it may take several hours. <br />
*Any viruses found will be reported in the scan window. If no viruses were found, the window will be blank.<br />
<br />
<br><br />
<br />
<u>NOTE1</u>:&nbsp; If your Symantec Anti-Virus software detects any viruses and states it cannot "delete" or "quarantine" the infection then contact the Technology Helpdesk at x2200. <br />
<br />
<u>NOTE2</u>:&nbsp; If you need to install an Anti-Virus program then visit this [http://go/sav link]. <br />
<br />
&gt;&gt; Problems persist?&nbsp; Try Step 2 &lt;&lt; <br />
<br />
<br><br />
<br />
==== STEP 2 - Run Malware removal Tool<br> ====<br />
<br />
Malwarebytes' Anti-Malware can detect and remove most Malware with no further actions required for free.<br>1.&nbsp; Please download [http://www.malwarebytes.org/mbam-download.php Malwarebytes' Anti-Malware] to your desktop. <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp; Double-click mbam-setup.exe and follow the prompts to install the program.<br>&nbsp;&nbsp;&nbsp;&nbsp; At the end, be sure a checkmark is placed next to the following: <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Update Malwarebytes' Anti-Malware<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Launch Malwarebytes' Anti-Malware<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Then click Finish.<br><br />
<br />
2.&nbsp; If an update is found, it will download and install the latest version.<br>&nbsp;&nbsp;&nbsp;&nbsp; Once the program has loaded, select Perform quick scan, then click Scan.<br>&nbsp;&nbsp;&nbsp;&nbsp; When the scan is complete, click OK, then Show Results to view the results.<br>&nbsp;&nbsp;&nbsp; <br><br />
<br />
3.&nbsp; Be sure that everything is checked, and click '''Remove Selected'''.<br>&nbsp;&nbsp;&nbsp;&nbsp; When completed, a log will open in Notepad and if required the program will ask you to reboot to remove locked files.<br><br><br />
<br />
&gt;&gt; Problems persist?&nbsp;Goto Step 3 &lt;&lt; <br><br />
<br />
==== STEP 3 - Technology Help and Support Desk ====<br />
<br />
You have arrived at this step because you have completed the prior two steps without a resolution to your infection issues.&nbsp; At this point the Technology Help and Support Desk will assume ownership of the issue.&nbsp; <br />
<br />
<u>'''Before contacting the Technology Helpdesk'''</u>: <br />
<br />
1. You are aware of the Technology Help and Support Desk's postion&nbsp;on personal computers <u>NOT</u> purchased through Middlebury College (see above).&nbsp;<br />
<br />
2. You have performed Steps 1 &amp; 2&nbsp;without resolution <br />
<br />
3.&nbsp;You have backed-up ALL of your data from the computer and placed it in a safe place (e.g. MiddFiles home directory). <br />
<br />
4. You fully understand that the next steps performed by the Technology Help and Support Desk will be to wipe all information from the computer and re-install the Microsoft XP operating system. At this point the Technology Help and Support Desk will not be responsible for any personal data so it will be very important for you to backup everything you will expect to restore on the newly imaged computer. If this is a student's personal computer purchased through the college then a work [https://mediawiki.middlebury.edu/wiki/LIS/Viruses_and_malware_StudentWaiver '''waiver'''] must be signed before work begins.&nbsp; '''<u>The Technology Helpdesk has a turn-around time of 5 business days</u>''' so you will need to plan to check-out a loaner laptop from the Circulation Desk on the main floor of the Main Library. You should check availability of a loaner laptop asap. <br />
<br />
<br><br />
<br />
==== Contacting the Technology Helpdesk: ====<br />
<br />
After performing Steps 1-3 and after reading the section above titled "Before contacting the Technology Helpdesk" you may contact the Technology Helpdesk at x2200.&nbsp; If you have a laptop that is infected then we ask you to please drop it off at our Walk-In Helpdesk Center located on the main floor of the Main Library LIB202. After you drop-off your laptop you can walk across the lobby to the Circulation Desk to check-out a loaner laptop; while your laptop is being processed.&nbsp; If you have a desktop or tower computer then please contact the Technology Helpdesk at x2200 and ask for the unit to be picked-up. <br />
<br />
<br><br />
<br />
== <br>Computer Security Checklist ==<br />
<br />
A cross-platform, comprehensive checklist that should help you stay protected proactively, as well as provide some guidance if an infection/attack is suspected. For details see: [[Computer Security Checklist|Computer Security Checklist]] <br />
<br />
== <br>More resources to help you with protecting yourself and computer ==<br />
<br />
Visit "[http://www.symantec.com/norton/security_response/index.jsp Viruses and Risks]" page at Symantec.Com <br />
<br />
Visit "[http://www.symantec.com/norton/security_response/threatexplorer/index.jsp Threat Explorer]" Page at Symantec.Com<br />
<br />
[[Category:Helpdesk]]<br />
[[Category:Virus]]<br />
[[Category:Malware]]<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Dell_Student_Image&diff=14167Dell Student Image2010-02-06T14:27:58Z<p>Christopher Hunt: Removed empty sections</p>
<hr />
<div><br />
==Features of the Dell Student Image==<br />
<br />
TODO<br />
<br />
== Reimaging with the Dell Student Image ==<br />
<br />
'''Note:&nbsp;For SR&nbsp;only. Do NOT try to reimage any computers, student or faculty, in the walk-in regardless of these instructions unless told to do so by an SRP.'''<br />
<br />
==== Reimaging&nbsp; ====<br />
<br />
#Boot in to BART, select the FAC/STAFF&nbsp;Laptop UDI and Image.<br />
#Reboot when prompted.<br />
#Cancel out of the UDI&nbsp;Inventory program without entering anything, and allow machine to reboot.<br />
#Reboot when the desktop comes back up.<br />
#Once the desktop appears, Control Panel-&gt;Administrative Tools-&gt;Computer Management, then click the Local Users and Groups section. Select Users.<br />
#Right click on Administrator and click 'Set Password...' Set it to blank (ie no characters, not the word blank). Click ok through the warning message.<br />
#Right click on Administrator and click properties. Uncheck 'Password never expires', check 'User must change password at next logon'.<br />
#Right click on Profile, and delete it.<br />
#Right click in the blank space, and click 'New User...' Enter the user's Middlebury username for 'Username', Their full name for 'Full Name', leave the password blank, and check 'User must change password at next logon'. Click Create, then click Close.<br />
#Right click on the user you just created (student's username), click properties. Open the 'Member Of' tab. Click Add. Enter Administrators, and click ok.<br />
#Navigate to C:\, delete the lisdeploy folder.<br />
#Control Panel-&gt;System-&gt;Advanced Tab, click Settings under User Profiles. Delete the Account Unknown profile.<br />
#Install any windows updates.<br />
#Restart the computer,&nbsp;do so repeatedly until it stops autologging in as the administrator. Once you've changed the password, if it tries to autologin, you will see an error message, but you can ignore it and continue restarting. After a couple restarts (2 or 3) it will stop trying to autologin.&nbsp;<br />
#When the user comes to pickup the computer, make sure they try to login and that they change the password for both the Administrator account as well as the one in their name when they do so, also make sure it can connect to the internet (ie is registered).<br />
<br />
==== Post Install Configuration ====<br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp; To do before customer leaves walk-in:<br />
<br />
#On the windows XP&nbsp;login page, press Ctrl+Alt+Del twice in quick succession.<br />
#Enter 'Administrator' as the username, leave the password blank. Click ok.<br />
#For Old password, leave it blank, have user enter whatever password they would like where it says New Password.<br />
#Log out of the Administrator account<br />
#Have the user login as the account under their name (password is blank). They will be required to create a new password before they logon. Leave the Old password section blank, have the user enter whatever they wish where it says New Password.<br />
#Test to make sure user is able to login to his/her account, make sure computer is registered and can connect to the network.<br />
#Setup midd_secure (not done in the image process described above)<br />
<br />
'''Note:'''&nbsp;Though their username will be identical to their Middlebury username, the computer is not bound to the domain and therefore the user's account on this computer is not linked with their domain account. They can choose whatever password they would like without affecting their Middlebury password.<br />
<br />
[[Category:Computer Distribution]]<br />
[[Category:Imaging and Reimaging]]<br />
[[Category:Dell]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Hyperion&diff=13688Hyperion2010-01-29T21:00:11Z<p>Christopher Hunt: /* Hyperion troubleshooting & common problems */ - instructions on fixing Hyperion always-reinstall</p>
<hr />
<div>Hyperion can be found and installed on the Hyperion server: http://go.middlebury.edu/hyperion?prod<br />
<br />
See the [[Media:Hyperion9installation.pdf]] article for details on installing the new Hyperion.<br />
<br />
== Install the Interactive Reporting Web Client ==<br />
<br />
In order to run Hyperion Reports you will need to install the latest Interactive Reporting Web Client. It can be found on Hottub server at <code>//hottub/installirwc/install.bat hottub/installirwc/</code>.<br />
<br />
NOTE: If you are accessing Hyperion from anywhere other than ON CAMPUS, you MUST use a VPN client (Virtual Private Network) to create a secure connection. If you do not have a VPN client on your computer, contact the Helpdesk at x2200.<br />
<br />
== Re-Install the Interactive Reporting Web Client: ==<br />
<br />
# Open Control Panel -&gt; Add or Remove Programs<br />
# Uninstall the entry for “Hyperion Interactive Reporting Web Client”<br />
# Once completed select No to restart the machine<br />
# Delete the following files from the C:\WINDOWS directory:<br />
#* Bqformat.ini<br />
#* Bqformat_ev.ini<br />
# Next remove any and all folders with Hyperion associated files.<br> ('''Note:''' If desktop client tools or any other products are installed, such as the IR Studio, '''skip this step.''' You can check GAL to see whether you are a member of "LIS Hyperion Explorer".)<br />
#* Check for a Hyperion folder under C:\Documents and Settings\*userprofile*\<br />
#* Check for Hyperion or Brio folders on the root of C:\ or in C:\Program Files<br />
# Once all files and folders have been removed restart the machine<br />
# Run the installer from the Hyperion menu Tools -&gt; Install -&gt; Interactive Reporting Web Client<br />
<br />
== Hyperion browser compatibility ==<br />
<br />
==== Firefox and Hyperion ====<br />
<br />
Firefox versions 2.0 - 3.3 will work with Hyperion. Officially, only version 2.0 is supported but it will run on 3.3.<br />
<br />
==== Enable pop-ups in Internet Explorer to ensure Hyperion compatibility ====<br />
<br />
Hyperion needs to open certain screens in a pop-up window, so you need to configure your browser to allow pop-ups for Hyperion. In brief:<br />
* add *.middlebury.edu to the trusted sites<br />
* add *.middlebury.edu to the list of allowed pop-ups<br />
<br />
See [[Making Internet Explorer more compatible with Hyperion]] for details.<br />
<br />
==== Hyperion will not run with Internet Explorer 8 ====<br />
<br />
Oracle does not support running Hyperion on IE 8 yet.<br />
<br />
If you installed the IE8 update via Automatic Updates, you can roll back to IE7. If you need assistance with these steps, please contact the helpdesk. <br />
<br />
To Uninstall IE8 and revert to the previous version:<br />
# Go to Start> Control Panel<br />
# Add or Remove Programs<br />
# Select to remove Windows Internet Explorer 8<br />
# Reboot your computer<br />
# Open Internet Explorer 7<br />
# Go to Tools > Internet Options > Security > Reset all zones to default level<br />
# Go to Tools > Internet Options > Advanced > Restore advanced settings > Reset<br />
# Restart IE<br />
<br />
You may still get prompted to install the update via Automatic Updates.<br />
<br />
Stop Automatic Updates from reinstalling IE8<br />
# Select Custom Install<br />
# Uncheck Internet Explorer 8 for Windows XP<br />
# Check Don’t notify me about these updates again if you do not want to be prompted again to install IE8.<br />
<br />
[[Category:Hyperion]]<br />
<br />
== Hyperion troubleshooting & common problems ==<br />
<br />
Most problems with Hyperion can be resolved by uninstalling and reinstalling the Hyperion Client.<br />
<br />
To uninstall:<br />
# Control Panel -&gt; Add/Remove Programs<br />
# uninstall the Hyperion Intelligence Client<br />
<br />
To reinstall:<br />
# Go to the Hyperion server: http://go.middlebury.edu/hyperion?prod<br />
# navigate to a report (will have a BQY extension)<br />
# you will be prompted to install the client.<br />
# If you have a pop-up blocker on your web browser, it will block the client installation.<br />
<br />
Step-by-step reinstall instructions are available at [[Hyperion Reinstall Steps]].<br />
<br />
==== Hyperion client re-installs every time I log in ====<br />
<br />
In some cases, Internet Explorer won't "remember" the Interactive Web Reporting Client. As soon as you close Internet Explorer, the install will be erased and you'll have to wait a minute while the client re-installs next time you open Hyperion. While this is just an annoyance, the time involved can add up. To solve this problem:<br />
<br />
# Close any Internet Explorer windows you have open right now.<br />
# Open Internet Explorer and log on to Hyperion. '''Don't run a report yet.'''<br />
# In the Hyperion menu bar, go to '''Tools''' -> '''Install''' -> Interactive Web Reporting Client.<br />
# The Hyperion client installer should appear in a small pop-up window. Ignore it for the moment.<br />
# Look carefully in the Internet Explorer window behind it, at the top, for a yellow bar that says something like "Internet Explorer has blocked an ActiveX control...". Click on this bar, then click on '''Run ActiveX control'''.<br />
# IE will ask you if you are sure you want to run the installer. Click '''Run'''. <br />
# Follow through with any other open dialog boxes, then you should be redirected back to the Hyperion login page. <br />
# Log in again, and try running a report. If all works correctly, the installer won't appear and you'll be good to go.<br />
<br />
==== Hyperion does not install under non-admin accounts ====<br />
<br />
During the install process, Hyperion does not ask for admin rights; there's no indication that it needs them, the installer page just stays on "checking status". Temporarily granting admin privileges to the account resolves the problem. I had to install Hyperion under the account in question, while I could install it from our usual admin account, the account in question would not see the installation.<br />
<br />
==== Hyperion Client refuses to install: problem with certificate ====<br />
<br />
You can work around the certificate error by ensuring that Internet Explorer's settings are configured correctly:<br />
# Open internet explorer, click Tools - Internet Options.<br />
# Click the Security tab - Custom Level button.<br />
# Under ActiveX options, ensure the following settings are set as follows:<br />
#* Run ActiveX and plug-ins - '''Enabled'''<br />
#* Download Signed ActiveX Control - '''Enabled'''<br />
#* Script ActiveX controls marked as safe for scripting - '''Enabled'''<br />
#* Download unsigned ActiveX Control - '''Prompt'''<br />
#* Initialize and script ActiveX controls not mark as safe - '''Prompt'''<br />
# Click '''OK''', then '''Apply''', then '''OK'''.<br />
# Close and restart the browser. You should now be able to install Hyperion from the website (go/hyperion).<br />
<br />
For Helpdesk staff, there are instructions for [https://mediawiki.middlebury.edu/wiki/hi/Installing_Hyperion_from_a_file_server installing from a direct server folder] (''for SRPs only'').<br />
<br />
==== Other troubleshooting tips ====<br />
<br />
If Hyperion still won't work, here are some things to try.<br />
<br />
* Clear the SSL cache in Internet Explorer (Internet Explorer => Tools => Internet Options => click on the Content tab, then click "Clear SSL state").<br />
* Check the date on the computer. If the date is incorrect, the computer may think that the certificate has expired. Correct the date and try again.<br />
* Visit http://update.microsoft.com and review the optional updates. There may be a "root certificates" update that has not been installed. Reboot after installing that and try again.<br />
* Clear temp files (Internet Explorer => Tools => Internet Options => on the main/general tab click "Delete Files" or "Delete" (when prompted put a checkmark next to "all files").<br />
<br />
==== Hyperion Runs But Reports Open in a Blank Grey Screen ====<br />
<br />
If Hyperion was just installed, close the web browser and restart. If this does not resolve the issue then proceed to the following.<br />
<br />
Cause: Most likely Internet Explorer 7 and Hyperion 9 are conflicting in some way.<br />
<br />
Solution:<br />
<br />
#Uninstall hyperion from Add/Remove programs.<br />
#Still in Add/Remove programs scroll down to Windows Internet Explorer 7 and REMOVE / Uninstall Internet Explorer 7.<br />
#Reboot.<br />
#Install&nbsp;Hyperion.<br />
<br />
== Hyperion Tech Notes ==<br />
<br />
* [[Scheduled Distribution of Hyperion Reports with NO Output]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=User_talk:Elizabeth_Whitaker-Freitas&diff=13262User talk:Elizabeth Whitaker-Freitas2010-01-27T19:40:36Z<p>Christopher Hunt: Resp. on moving LIS Public Documentation page</p>
<hr />
<div>Hi Elizabeth,<br />
<br />
Just out of curiosity - what was your rationale for moving the LIS Public Documentation page? I generally don't hesitate to move pages if doing so increases overall clarity, but I felt that the page title was relatively descriptive and accurate as it was.<br />
<br />
The plan on our end was to have the "LIS Public Documentation" page become the new "go/docs" and "go/documentation" links; thus any info previously available under that go link should now be umbrella'd under this wiki page. For example, I would think that [[Library Information Services|intros to the resources available through LIS]], [[Software available on public computers]], and [[Getting started at Middlebury College]] articles can't be bundled as "Helpdesk topics" as much as they can be bundled as "LIS topics".<br />
<br />
Just my two cents. If you had thoughts about creating a more general documentation resource page, it would probably make sense to link the two pages, and hash out what content belongs to each sooner rather than later, to ensure that the wiki is as well-structured for student/faculty consumption as possible by uptime next week.<br />
<br />
- [[User:Christopher Hunt|Topher Hunt]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Foreign_Language_Input_and_Support&diff=12968Foreign Language Input and Support2010-01-22T22:56:36Z<p>Christopher Hunt: Added tag: 'Helpdesk Documentation'</p>
<hr />
<div>== Typing foreign characters in Microsoft Word ==<br />
<br />
You can type some foreign characters in MS Word without any special configuration. There are certain key combinations that signal your computer to use a character that isn't found on an English keyboard. These characters are actually pretty easy to enter in, once you learn the basic rule.<br />
<br />
If you don't want to or don't know how to configure your keyboard to type in foreign characters directly, you can use this trick to enter in the characters in MS Word, and then copy and paste them into another program if needed.<br />
<br />
==== The basic rule ====<br />
<br />
On a PC running Windows, MS Word's foreign character shortcuts usually involve first pressing [[Image:Key Ctrl.PNG]] and some other character, and then pressing the letter key that you want to add an accent to.<br />
<br />
For example:<br />
* to create a '''é''' character, press [[Image:Key Ctrl.PNG]] + [[Image:Key Quote.PNG]]; then release, and press [[Image:Key E.PNG]]. <br>''(The '''é''' is like an E with a ' on top of it.)''<br />
* to create a '''ñ''' character, press [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Tilde.PNG]]; then release, and press [[Image:Key N.PNG]]. <br>''(The '''ñ''' is like an N with a ~ on top of it; notice that just as you have to hold SHIFT to type a ~ character normally, you have to hold [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] in order to create a "tildefied" special character.)''<br />
<br />
Many of these shortcuts work exactly the same on a '''Mac''' as on a PC; simply use the '''OPTION''' key instead of '''CTRL'''. The Mac shortcuts are slightly different; see [http://ml.hss.cmu.edu/mlrc/links/keyboardhelp.html this table from Carnegie Mellon] or [http://www.forlang.wsu.edu/help/keyboards2.asp this table from WA State] for the full Mac keystrokes list.<br />
<br />
==== The full chart of key shortcuts: ====<br />
<br />
{| Border="1"<br />
| ''To produce...''<br />
| ''First press...''<br />
| ''Then press...''<br />
|-<br />
| á, é, í, ó, ú<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Quote.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| à, è, ì, ò, ù<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Tilde.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| ä, ë, ï, ö, ü<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Colon.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| â, ê, î, ô, û<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''^''' key<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| ñ, ã, õ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Tilde.PNG]]<br />
| [[Image:Key N.PNG]] etc.<br />
|-<br />
| ç<br />
| [[Image:Key Ctrl.PNG]] + '''<''' key<br />
| [[Image:Key C.PNG]]<br />
|-<br />
| æ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key A.PNG]]<br />
|-<br />
| œ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key O.PNG]]<br />
|-<br />
| ø<br />
| [[Image:Key Ctrl.PNG]] + '''?''' key<br />
| [[Image:Key O.PNG]]<br />
|-<br />
| ß<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key S.PNG]]<br />
|-<br />
| å<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''@''' key<br />
| [[Image:Key A.PNG]]<br />
|}<br />
<br />
{| Border="1"<br />
| ¡&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key Shift.PNG]] + '''!''' key<br />
|-<br />
| ¿<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key Shift.PNG]] + '''?''' key<br />
|-<br />
| €<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key E.PNG]]<br />
|}<br />
<br />
== Using and configuring foreign language support in Windows XP ==<br />
<br />
==== Using The Language Bar in Windows XP ====<br />
<br />
[[Image:Windows language bar.JPG|right]]<br />
Microsoft Windows XP offers support for virtually any language including Chinese, Japanese, Arabic and Russian. You can type in any of these languages using Microsoft Word and Input Method Editors (IME) available from Windows Text Services (see section below on how to configure language input on your computer). In many Middlebury College computer labs there is additional software installed that provides more text formatting options for some languages.<br />
<br />
# Start Microsoft Word (or any other application you want to use).<br />
# Select the language you want to type in from the Language Bar on the taskbar (see Configuring Your PC For Multilingual Support):<br />
# Click the icon in the lower right corner of your screen. A pop-up menu will appear.<br />
# Select your language from the pop-up menu. (some language options require you to right-click on the language icon (e.g. CH) and chose Adjust the Language band position.<br />
* If you accidentally close the Language Bar, you can reopen it by right-clicking on an unused area on the taskbar and choosing '''Toolbars''' -&gt; '''Language Bar'''.<br />
<br />
==== Use the On-Screen Keyboard to find your way ====<br />
<br />
[[Image:OSK.PNG|right|400px]] An '''On-Screen Keyboard''' can be useful for some languages such as Russian and Arabic. To run the on-screen keyboard, go to [[Image:Start button.PNG]] -&gt; '''Programs''' -&gt; '''Accessories''' -&gt; '''Accessibility''' -&gt; '''On-Screen Keyboard'''.<br />
<br />
==== Configuring Your PC For Multilingual Language Support ====<br />
<br />
If your version of Windows has been installed with language support, you should be able to simply select the languages you want to use to make keyboards and/or input method editors (IME) become available to you. This can be done as follows:<br />
# Navigate to [[Image:Start button.PNG]] -&gt; '''Settings''' -&gt; '''Control Panel''' -&gt; '''Regional and Language Options'''.<br />
# From the Regional and Language Options window, click the '''Languages''' tab.<br />
# Click [[Image:Details button.PNG]]. The Text Services and Input Language dialog box opens.<br />
# In the '''Installed services''' section, click [[Image:Add button.PNG]].<br />
# On the '''Add Input Language''' dialog box, select the desired language from the Input language drop-down list. The '''Keyboard layout/IME''' drop-down list also changes. From the Keyboard layout/IME drop-down list, chose an appropriate keyboard/IME (Input Method Editors - see below).<br />
# Click [[Image:OK button.PNG]]. This returns you to the Text Services and Input Languages dialog, where the language you selected is added to the Installed Services list.<br />
# In the '''Preferences''' section, click on '''Language Bar'''. The Language Bar Settings dialog box opens.<br />
# Click the checkbox next to '''Show the Language Bar on the desktop''', and set any other options you find useful.<br />
# Click [[Image:OK button.PNG]]. The Language Bar Settings window closes.<br />
# Click [[Image:OK button.PNG]] on the Text Services and Input Languages dialog box.<br />
# Click [[Image:Apply button.PNG]]. '''The Language Bar''' will appear on the right side of your taskbar, displaying the English language icon ('''EN''').<br />
# Click [[Image:OK button.PNG]]. The Text Services and Input Languages window closes.<br />
<br />
==== Windows XP Input Method Editors (IME) ====<br />
<br />
<br>Typing in many non-Latin-based languages requires learning how these characters are transliterated into English characters. Consult the instructors in your Language School for more detailed information. Here is a list of recommended keyboard layout/IME for Windows XP: <br><br><br />
<br />
{| cellspacing="1" cellpadding="1" border="1" width="600"<br />
|-<br />
| Language <br><br />
| Input Language<br><br />
| Keyboard layout/IME<br><br />
|-<br />
| Chinese <br><br />
| Chinese (PRC)<br><br />
| Chinese (Simplified) - Microsoft Pinyin IME 3.0<br><br />
|-<br />
| Arabic <br><br />
| Arabic (Saudi Arabia)<br><br />
| Arabic (101)<br><br />
|-<br />
| Russian <br><br />
| Russian <br><br />
| Russian with install of transliterated keyboard see:<br>http://www.amherst.edu/it/software/languages/cyrillic/keyboard2000.html<br><br />
|-<br />
| Japanese&nbsp; <br><br />
| Japanese<br><br />
| Microsoft IME Standard 2002<br>Microsoft Natural Input 2002<br><br><br />
|}<br />
<br />
==== Microsoft Office Proofing Tools ====<br />
<br />
Proofing Tools can be purchased for Microsoft Office that provide additional text input and formatting options for many languages such as Spelling and Grammar Checkers, Translation Dictionaries, Thesauri and Hyphenation Tools. Proofing Tools for Chinese also have options for converting Chinese text to Simplified or Traditional characters. Proofing Tools are installed in most computer labs at Middlebury and can be purchased from Microsoft for individual computers.<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Foreign_Language_Input_and_Support&diff=12967Foreign Language Input and Support2010-01-22T22:56:17Z<p>Christopher Hunt: /* Using and configuring foreign language support in Windows XP */ - OSK</p>
<hr />
<div>== Typing foreign characters in Microsoft Word ==<br />
<br />
You can type some foreign characters in MS Word without any special configuration. There are certain key combinations that signal your computer to use a character that isn't found on an English keyboard. These characters are actually pretty easy to enter in, once you learn the basic rule.<br />
<br />
If you don't want to or don't know how to configure your keyboard to type in foreign characters directly, you can use this trick to enter in the characters in MS Word, and then copy and paste them into another program if needed.<br />
<br />
==== The basic rule ====<br />
<br />
On a PC running Windows, MS Word's foreign character shortcuts usually involve first pressing [[Image:Key Ctrl.PNG]] and some other character, and then pressing the letter key that you want to add an accent to.<br />
<br />
For example:<br />
* to create a '''é''' character, press [[Image:Key Ctrl.PNG]] + [[Image:Key Quote.PNG]]; then release, and press [[Image:Key E.PNG]]. <br>''(The '''é''' is like an E with a ' on top of it.)''<br />
* to create a '''ñ''' character, press [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Tilde.PNG]]; then release, and press [[Image:Key N.PNG]]. <br>''(The '''ñ''' is like an N with a ~ on top of it; notice that just as you have to hold SHIFT to type a ~ character normally, you have to hold [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] in order to create a "tildefied" special character.)''<br />
<br />
Many of these shortcuts work exactly the same on a '''Mac''' as on a PC; simply use the '''OPTION''' key instead of '''CTRL'''. The Mac shortcuts are slightly different; see [http://ml.hss.cmu.edu/mlrc/links/keyboardhelp.html this table from Carnegie Mellon] or [http://www.forlang.wsu.edu/help/keyboards2.asp this table from WA State] for the full Mac keystrokes list.<br />
<br />
==== The full chart of key shortcuts: ====<br />
<br />
{| Border="1"<br />
| ''To produce...''<br />
| ''First press...''<br />
| ''Then press...''<br />
|-<br />
| á, é, í, ó, ú<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Quote.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| à, è, ì, ò, ù<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Tilde.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| ä, ë, ï, ö, ü<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Colon.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| â, ê, î, ô, û<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''^''' key<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| ñ, ã, õ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Tilde.PNG]]<br />
| [[Image:Key N.PNG]] etc.<br />
|-<br />
| ç<br />
| [[Image:Key Ctrl.PNG]] + '''<''' key<br />
| [[Image:Key C.PNG]]<br />
|-<br />
| æ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key A.PNG]]<br />
|-<br />
| œ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key O.PNG]]<br />
|-<br />
| ø<br />
| [[Image:Key Ctrl.PNG]] + '''?''' key<br />
| [[Image:Key O.PNG]]<br />
|-<br />
| ß<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key S.PNG]]<br />
|-<br />
| å<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''@''' key<br />
| [[Image:Key A.PNG]]<br />
|}<br />
<br />
{| Border="1"<br />
| ¡&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key Shift.PNG]] + '''!''' key<br />
|-<br />
| ¿<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key Shift.PNG]] + '''?''' key<br />
|-<br />
| €<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key E.PNG]]<br />
|}<br />
<br />
== Using and configuring foreign language support in Windows XP ==<br />
<br />
==== Using The Language Bar in Windows XP ====<br />
<br />
[[Image:Windows language bar.JPG|right]]<br />
Microsoft Windows XP offers support for virtually any language including Chinese, Japanese, Arabic and Russian. You can type in any of these languages using Microsoft Word and Input Method Editors (IME) available from Windows Text Services (see section below on how to configure language input on your computer). In many Middlebury College computer labs there is additional software installed that provides more text formatting options for some languages.<br />
<br />
# Start Microsoft Word (or any other application you want to use).<br />
# Select the language you want to type in from the Language Bar on the taskbar (see Configuring Your PC For Multilingual Support):<br />
# Click the icon in the lower right corner of your screen. A pop-up menu will appear.<br />
# Select your language from the pop-up menu. (some language options require you to right-click on the language icon (e.g. CH) and chose Adjust the Language band position.<br />
* If you accidentally close the Language Bar, you can reopen it by right-clicking on an unused area on the taskbar and choosing '''Toolbars''' -&gt; '''Language Bar'''.<br />
<br />
==== Use the On-Screen Keyboard to find your way ====<br />
<br />
[[Image:OSK.PNG|right|400px]] An '''On-Screen Keyboard''' can be useful for some languages such as Russian and Arabic. To run the on-screen keyboard, go to [[Image:Start button.PNG]] -&gt; '''Programs''' -&gt; '''Accessories''' -&gt; '''Accessibility''' -&gt; '''On-Screen Keyboard'''.<br />
<br />
==== Configuring Your PC For Multilingual Language Support ====<br />
<br />
If your version of Windows has been installed with language support, you should be able to simply select the languages you want to use to make keyboards and/or input method editors (IME) become available to you. This can be done as follows:<br />
# Navigate to [[Image:Start button.PNG]] -&gt; '''Settings''' -&gt; '''Control Panel''' -&gt; '''Regional and Language Options'''.<br />
# From the Regional and Language Options window, click the '''Languages''' tab.<br />
# Click [[Image:Details button.PNG]]. The Text Services and Input Language dialog box opens.<br />
# In the '''Installed services''' section, click [[Image:Add button.PNG]].<br />
# On the '''Add Input Language''' dialog box, select the desired language from the Input language drop-down list. The '''Keyboard layout/IME''' drop-down list also changes. From the Keyboard layout/IME drop-down list, chose an appropriate keyboard/IME (Input Method Editors - see below).<br />
# Click [[Image:OK button.PNG]]. This returns you to the Text Services and Input Languages dialog, where the language you selected is added to the Installed Services list.<br />
# In the '''Preferences''' section, click on '''Language Bar'''. The Language Bar Settings dialog box opens.<br />
# Click the checkbox next to '''Show the Language Bar on the desktop''', and set any other options you find useful.<br />
# Click [[Image:OK button.PNG]]. The Language Bar Settings window closes.<br />
# Click [[Image:OK button.PNG]] on the Text Services and Input Languages dialog box.<br />
# Click [[Image:Apply button.PNG]]. '''The Language Bar''' will appear on the right side of your taskbar, displaying the English language icon ('''EN''').<br />
# Click [[Image:OK button.PNG]]. The Text Services and Input Languages window closes.<br />
<br />
==== Windows XP Input Method Editors (IME) ====<br />
<br />
<br>Typing in many non-Latin-based languages requires learning how these characters are transliterated into English characters. Consult the instructors in your Language School for more detailed information. Here is a list of recommended keyboard layout/IME for Windows XP: <br><br><br />
<br />
{| cellspacing="1" cellpadding="1" border="1" width="600"<br />
|-<br />
| Language <br><br />
| Input Language<br><br />
| Keyboard layout/IME<br><br />
|-<br />
| Chinese <br><br />
| Chinese (PRC)<br><br />
| Chinese (Simplified) - Microsoft Pinyin IME 3.0<br><br />
|-<br />
| Arabic <br><br />
| Arabic (Saudi Arabia)<br><br />
| Arabic (101)<br><br />
|-<br />
| Russian <br><br />
| Russian <br><br />
| Russian with install of transliterated keyboard see:<br>http://www.amherst.edu/it/software/languages/cyrillic/keyboard2000.html<br><br />
|-<br />
| Japanese&nbsp; <br><br />
| Japanese<br><br />
| Microsoft IME Standard 2002<br>Microsoft Natural Input 2002<br><br><br />
|}<br />
<br />
==== Microsoft Office Proofing Tools ====<br />
<br />
Proofing Tools can be purchased for Microsoft Office that provide additional text input and formatting options for many languages such as Spelling and Grammar Checkers, Translation Dictionaries, Thesauri and Hyphenation Tools. Proofing Tools for Chinese also have options for converting Chinese text to Simplified or Traditional characters. Proofing Tools are installed in most computer labs at Middlebury and can be purchased from Microsoft for individual computers.</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=File:OSK.PNG&diff=12966File:OSK.PNG2010-01-22T22:53:42Z<p>Christopher Hunt: </p>
<hr />
<div></div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Microsoft_Word_Advanced_Topics&diff=12964Microsoft Word Advanced Topics2010-01-22T22:45:16Z<p>Christopher Hunt: Added tag: 'Helpdesk Documentation'</p>
<hr />
<div>*[[Spelling and Grammar Checking with Office 2003 in English and Foreign Languages]]<br />
<br />
== Automated tasks ==<br />
*[[Auto-entries in Word 2003]]<br />
*[[Recording And Running Macros In Word 2003]]<br />
<br />
== Files and compatibility ==<br />
*[[Opening Office 2007 documents on a Mac|Opening Office 2007 (.docx) documents on a Mac]]<br />
<br />
== Mailing and Mail Merge ==<br />
*[[Creating Envelopes Using The Mail Merge Helper In MS Word 2003]]<br />
*[[Creating Mailing Labels Using The Mail Merge Helper In MS Word 2003]]<br />
*[[Sending Letters Via Email Using The Mail Merge Helper In MS Word 2003]]<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Tech_Helpdesk_Public_Documentation&diff=12963Tech Helpdesk Public Documentation2010-01-22T22:44:57Z<p>Christopher Hunt: /* Microsoft Office */ - updated links</p>
<hr />
<div>== Quick Start ==<br />
<br />
*[[Getting started at Middlebury College]]<br />
*[[Connecting to the Middlebury network]]<br />
<br />
== Using and configuring your computer ==<br />
<br />
*[[Purchase a computer through Middlebury College]]<br />
*[[Using and maintaining your computer]]<br />
*[[Foreign Language Input and Support]]<br />
<br />
== Email ==<br />
<br />
==== Outlook ====<br />
<br />
*[[Outlook Configuration|Outlook Configuration]]<br />
*[[Using Outlook|Using Outlook]]<br />
*[[Outlook Calendaring|Outlook Calendaring]]<br />
<br />
==== Other email clients ====<br />
<br />
*[[WebMail|Webmail]]<br />
*[[Entourage|Entourage]]<br />
*[[POP, IMAP, SMTP Clients|POP, IMAP, SMTP Clients]]<br />
<br />
==== Miscellaneous ====<br />
<br />
*[[SPAM|SPAM, Phishing, and Email Security]]<br />
*[[List Manager]]<br />
*[[Mail Forwarding]]<br />
<br />
== Networking and Internet ==<br />
<br />
*[[Register your computer on the Middlebury network]]<br />
*[[Connecting to the Middlebury network]]<br />
*[[Campus Manager and Quarantine]]<br />
<br />
==== Our network on campus ====<br />
<br />
* [[Password Guides]]<br />
* [[Library Information Services]]<br />
* [[Wireless|Wireless]]<br />
* [[Computer Labs]]<br />
* [[Printing to public printers]]<br />
<br />
Links to network resources:<br />
<br />
* The [http://go.middlebury.edu/gotionary GOtionary]<br />
* [http://go.middlebury.edu/bannerweb Bannerweb] (Classes, grades, employment)<br />
* [http://go.middlebury.edu/activate Activate Middlebury Account or Reset Password]<br />
<br />
==== File Servers ====<br />
<br />
* [[NetStorage]] - access your server files anywhere!<br />
* [[Using File Servers (Windows)]]<br />
* [[Using File Servers (Macintosh)]]<br />
* [[Using Course Folders on the Classes Server]]<br />
* [[FTP Files To and From Midd-Unix]]<br />
<br />
==== Off-campus Access ====<br />
<br />
* [[VPN Setup on Windows and Mac]]<br />
* [[WebVPN]] (PC only)<br />
* [[Resources Available from Off-campus]]<br />
<br />
== Office and Productivity ==<br />
<br />
==== Microsoft Office ====<br />
<br />
*[[Microsoft Word 2003 Basic Usage]]<br />
*[[Microsoft Word 2007 Configuration]]<br />
*[[Microsoft Word 2007 Basic Usage]]<br />
*[[Microsoft Word OSX 2004 & 2008 Basic Usage]]<br />
*[[Microsoft Word Advanced Topics]]<br />
*[[Microsoft Excel Basic Usage]]<br />
*[[Microsoft Powerpoint Basic Usage]]<br />
*[[Create A PDF File Using Acrobat Writer]]<br />
<br />
==== InDesign ====<br />
<br />
==== Photoshop ====<br />
<br />
==== Scanning and OCR ====<br />
<br />
== Banner Administration ==<br />
<br />
*[[Banner Basics]]<br />
*[[Internet Native Banner - INB]]<br />
*[[Assign Proxy for Time Approval in Banner]]<br />
*[[Banner Data Standards]]<br />
<br />
==== BannerWeb ====<br />
<br />
*[[BannerWeb]]<br />
*[[Entering Time in BannerWeb]]<br />
*[[Approving Time in BannerWeb|Approving Time in BannerWeb]]<br />
<br />
==== Hyperion, FAMIS, and Resource25 ====<br />
<br />
*[[Hyperion]] - '''TO REVISE for public consumption'''<br />
*[[FAMIS]]<br />
*[[Resource25]]<br />
*[[25Live|25Live]] (new version of Resource25)<br />
<br />
== Smart Classrooms ==<br />
<br />
*[[Projecting from your Laptop Computer]]<br />
<br />
Smart classroom locations: <br />
<br />
{|<br />
|-<br />
| [[Atwater]] <br />
|-<br />
| [[Axinn]] <br />
|-<br />
| [[Center for the Arts]] <br />
|-<br />
| [[Chellis]] <br />
|-<br />
| [[Freeman International Center]] <br />
|-<br />
|[[Gifford]]<br />
|-<br />
| [[Johnson]] <br />
|-<br />
| [[La Force Hall - Room 121]] <br />
|-<br />
| [[Le Chateau]] <br />
|-<br />
| [[Main Library]] <br />
|-<br />
| [[McCardell Bicentennial Hall]] <br />
|-<br />
| [[Munroe Hall]] <br />
|-<br />
| [[Old Chapel]] <br />
|-<br />
| [[Pearson Hall - Max Kade Room]] <br />
|-<br />
| [[Robert A. Jones House (Seminar Room)]] <br />
|-<br />
| [[Ross - Room 001]] <br />
|-<br />
| [[Sunderland Language Center]] <br />
|-<br />
| [[Twilight Hall]] <br />
|-<br />
| [[Warner Hall]] <br />
|-<br />
| [[Wright Theatre (Seminar Room]]<br />
|}</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Microsoft_Word_Advanced_Topics&diff=12962Microsoft Word Advanced Topics2010-01-22T22:43:55Z<p>Christopher Hunt: Organized sections</p>
<hr />
<div>*[[Spelling and Grammar Checking with Office 2003 in English and Foreign Languages]]<br />
<br />
== Automated tasks ==<br />
*[[Auto-entries in Word 2003]]<br />
*[[Recording And Running Macros In Word 2003]]<br />
<br />
== Files and compatibility ==<br />
*[[Opening Office 2007 documents on a Mac|Opening Office 2007 (.docx) documents on a Mac]]<br />
<br />
== Mailing and Mail Merge ==<br />
*[[Creating Envelopes Using The Mail Merge Helper In MS Word 2003]]<br />
*[[Creating Mailing Labels Using The Mail Merge Helper In MS Word 2003]]<br />
*[[Sending Letters Via Email Using The Mail Merge Helper In MS Word 2003]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Talk:Tech_Helpdesk_Public_Documentation&diff=12961Talk:Tech Helpdesk Public Documentation2010-01-22T22:39:51Z<p>Christopher Hunt: DONE! YEAHHH!</p>
<hr />
<div></div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Foreign_Language_Input_and_Support&diff=12960Foreign Language Input and Support2010-01-22T22:36:08Z<p>Christopher Hunt: /* Typing foreign characters in Microsoft Word */ - Mac details</p>
<hr />
<div>== Typing foreign characters in Microsoft Word ==<br />
<br />
You can type some foreign characters in MS Word without any special configuration. There are certain key combinations that signal your computer to use a character that isn't found on an English keyboard. These characters are actually pretty easy to enter in, once you learn the basic rule.<br />
<br />
If you don't want to or don't know how to configure your keyboard to type in foreign characters directly, you can use this trick to enter in the characters in MS Word, and then copy and paste them into another program if needed.<br />
<br />
==== The basic rule ====<br />
<br />
On a PC running Windows, MS Word's foreign character shortcuts usually involve first pressing [[Image:Key Ctrl.PNG]] and some other character, and then pressing the letter key that you want to add an accent to.<br />
<br />
For example:<br />
* to create a '''é''' character, press [[Image:Key Ctrl.PNG]] + [[Image:Key Quote.PNG]]; then release, and press [[Image:Key E.PNG]]. <br>''(The '''é''' is like an E with a ' on top of it.)''<br />
* to create a '''ñ''' character, press [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Tilde.PNG]]; then release, and press [[Image:Key N.PNG]]. <br>''(The '''ñ''' is like an N with a ~ on top of it; notice that just as you have to hold SHIFT to type a ~ character normally, you have to hold [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] in order to create a "tildefied" special character.)''<br />
<br />
Many of these shortcuts work exactly the same on a '''Mac''' as on a PC; simply use the '''OPTION''' key instead of '''CTRL'''. The Mac shortcuts are slightly different; see [http://ml.hss.cmu.edu/mlrc/links/keyboardhelp.html this table from Carnegie Mellon] or [http://www.forlang.wsu.edu/help/keyboards2.asp this table from WA State] for the full Mac keystrokes list.<br />
<br />
==== The full chart of key shortcuts: ====<br />
<br />
{| Border="1"<br />
| ''To produce...''<br />
| ''First press...''<br />
| ''Then press...''<br />
|-<br />
| á, é, í, ó, ú<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Quote.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| à, è, ì, ò, ù<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Tilde.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| ä, ë, ï, ö, ü<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Colon.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| â, ê, î, ô, û<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''^''' key<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| ñ, ã, õ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Tilde.PNG]]<br />
| [[Image:Key N.PNG]] etc.<br />
|-<br />
| ç<br />
| [[Image:Key Ctrl.PNG]] + '''<''' key<br />
| [[Image:Key C.PNG]]<br />
|-<br />
| æ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key A.PNG]]<br />
|-<br />
| œ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key O.PNG]]<br />
|-<br />
| ø<br />
| [[Image:Key Ctrl.PNG]] + '''?''' key<br />
| [[Image:Key O.PNG]]<br />
|-<br />
| ß<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key S.PNG]]<br />
|-<br />
| å<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''@''' key<br />
| [[Image:Key A.PNG]]<br />
|}<br />
<br />
{| Border="1"<br />
| ¡&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key Shift.PNG]] + '''!''' key<br />
|-<br />
| ¿<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key Shift.PNG]] + '''?''' key<br />
|-<br />
| €<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key E.PNG]]<br />
|}<br />
<br />
== Using and configuring foreign language support in Windows XP ==<br />
<br />
==== Using The Language Bar in Windows XP ====<br />
<br />
[[Image:Windows language bar.JPG|right]]<br />
Microsoft Windows XP offers support for virtually any language including Chinese, Japanese, Arabic and Russian. You can type in any of these languages using Microsoft Word and Input Method Editors (IME) available from Windows Text Services (see section below on how to configure language input on your computer). In many Middlebury College computer labs there is additional software installed that provides more text formatting options for some languages.<br />
<br />
# Start Microsoft Word (or any other application you want to use).<br />
# Select the language you want to type in from the Language Bar on the taskbar (see Configuring Your PC For Multilingual Support):<br />
# Click the icon in the lower right corner of your screen. A pop-up menu will appear.<br />
# Select your language from the pop-up menu. (some language options require you to right-click on the language icon (e.g. CH) and chose Adjust the Language band position.<br />
<br />
Notes:<br />
* An On-Screen Keyboard can be useful for some languages such as Russian and Arabic. To run the on-screen keyboard, go to [[Image:Start button.PNG]] =&gt; '''Programs''' =&gt; '''Accessories''' =&gt; '''Accessibility''' =&gt; '''On-Screen Keyboard'''.<br />
* If you accidentally close the Language Bar, you can reopen it by right-clicking on an unused area on the taskbar and choosing '''Toolbars''' =&gt; '''Language Bar'''.<br />
<br />
==== Configuring Your PC For Multilingual Language Support ====<br />
<br />
If your version of Windows has been installed with language support, you should be able to simply select the languages you want to use to make keyboards and/or input method editors (IME) become available to you. This can be done as follows:<br />
# Navigate to [[Image:Start button.PNG]] =&gt; '''Settings''' =&gt; '''Control Panel''' =&gt; '''Regional and Language Options'''.<br />
# From the Regional and Language Options window, click the '''Languages''' tab.<br />
# Click [[Image:Details button.PNG]]. The Text Services and Input Language dialog box opens.<br />
# In the '''Installed services''' section, click [[Image:Add button.PNG]].<br />
# On the '''Add Input Language''' dialog box, select the desired language from the Input language drop-down list. The '''Keyboard layout/IME''' drop-down list also changes. From the Keyboard layout/IME drop-down list, chose an appropriate keyboard/IME (Input Method Editors - see below).<br />
# Click [[Image:OK button.PNG]]. This returns you to the Text Services and Input Languages dialog, where the language you selected is added to the Installed Services list.<br />
# In the '''Preferences''' section, click on '''Language Bar'''. The Language Bar Settings dialog box opens.<br />
# Click the checkbox next to '''Show the Language Bar on the desktop''', and set any other options you find useful.<br />
# Click [[Image:OK button.PNG]]. The Language Bar Settings window closes.<br />
# Click [[Image:OK button.PNG]] on the Text Services and Input Languages dialog box.<br />
# Click [[Image:Apply button.PNG]]. '''The Language Bar''' will appear on the right side of your taskbar, displaying the English language icon ('''EN''').<br />
# Click [[Image:OK button.PNG]]. The Text Services and Input Languages window closes.<br />
<br />
==== Windows XP Input Method Editors (IME) ====<br />
<br />
<br>Typing in many non-Latin-based languages requires learning how these characters are transliterated into English characters. Consult the instructors in your Language School for more detailed information. Here is a list of recommended keyboard layout/IME for Windows XP: <br><br><br />
<br />
{| cellspacing="1" cellpadding="1" border="1" width="600"<br />
|-<br />
| Language <br><br />
| Input Language<br><br />
| Keyboard layout/IME<br><br />
|-<br />
| Chinese <br><br />
| Chinese (PRC)<br><br />
| Chinese (Simplified) - Microsoft Pinyin IME 3.0<br><br />
|-<br />
| Arabic <br><br />
| Arabic (Saudi Arabia)<br><br />
| Arabic (101)<br><br />
|-<br />
| Russian <br><br />
| Russian <br><br />
| Russian with install of transliterated keyboard see:<br>http://www.amherst.edu/it/software/languages/cyrillic/keyboard2000.html<br><br />
|-<br />
| Japanese&nbsp; <br><br />
| Japanese<br><br />
| Microsoft IME Standard 2002<br>Microsoft Natural Input 2002<br><br><br />
|}<br />
<br />
==== Microsoft Office Proofing Tools ====<br />
<br />
Proofing Tools can be purchased for Microsoft Office that provide additional text input and formatting options for many languages such as Spelling and Grammar Checkers, Translation Dictionaries, Thesauri and Hyphenation Tools. Proofing Tools for Chinese also have options for converting Chinese text to Simplified or Traditional characters. Proofing Tools are installed in most computer labs at Middlebury and can be purchased from Microsoft for individual computers.<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Foreign_Language_Input_and_Support&diff=12959Foreign Language Input and Support2010-01-22T22:30:57Z<p>Christopher Hunt: /* Typing foreign characters in Microsoft Word */ - Mac keystrokes</p>
<hr />
<div>== Typing foreign characters in Microsoft Word ==<br />
<br />
You can type some foreign characters in MS Word without any special configuration. There are certain key combinations that signal your computer to use a character that isn't found on an English keyboard. These characters are actually pretty easy to enter in, once you learn the basic rule.<br />
<br />
If you don't want to or don't know how to configure your keyboard to type in foreign characters directly, you can use this trick to enter in the characters in MS Word, and then copy and paste them into another program if needed.<br />
<br />
The following table is for MS Word on Windows. If you're using a Mac, use the '''OPTION''' key instead of [[Image:Key Ctrl.PNG]]. The Mac shortcuts are slightly different; see [http://ml.hss.cmu.edu/mlrc/links/keyboardhelp.html this table] for the full Mac keystrokes list.<br />
<br />
==== The basic rule ====<br />
<br />
MS Word's foreign character shortcuts usually involve first pressing [[Image:Key Ctrl.PNG]] and some other character, and then pressing the letter key that you want to add an accent to.<br />
<br />
For example:<br />
* to create a '''é''' character, press [[Image:Key Ctrl.PNG]] + [[Image:Key Quote.PNG]]; then release, and press [[Image:Key E.PNG]]. <br>''(The '''é''' is like an E with a ' on top of it.)''<br />
* to create a '''ñ''' character, press [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Tilde.PNG]]; then release, and press [[Image:Key N.PNG]]. <br>''(The '''ñ''' is like an N with a ~ on top of it; notice that just as you have to hold SHIFT to type a ~ character normally, you have to hold [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] in order to create a "tildefied" special character.)''<br />
<br />
==== The full chart of key shortcuts: ====<br />
<br />
{| Border="1"<br />
| ''To produce...''<br />
| ''First press...''<br />
| ''Then press...''<br />
|-<br />
| á, é, í, ó, ú<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Quote.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| à, è, ì, ò, ù<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Tilde.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| ä, ë, ï, ö, ü<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Colon.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| â, ê, î, ô, û<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''^''' key<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| ñ, ã, õ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Tilde.PNG]]<br />
| [[Image:Key N.PNG]] etc.<br />
|-<br />
| ç<br />
| [[Image:Key Ctrl.PNG]] + '''<''' key<br />
| [[Image:Key C.PNG]]<br />
|-<br />
| æ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key A.PNG]]<br />
|-<br />
| œ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key O.PNG]]<br />
|-<br />
| ø<br />
| [[Image:Key Ctrl.PNG]] + '''?''' key<br />
| [[Image:Key O.PNG]]<br />
|-<br />
| ß<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key S.PNG]]<br />
|-<br />
| å<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''@''' key<br />
| [[Image:Key A.PNG]]<br />
|}<br />
<br />
{| Border="1"<br />
| ¡&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key Shift.PNG]] + '''!''' key<br />
|-<br />
| ¿<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key Shift.PNG]] + '''?''' key<br />
|-<br />
| €<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key E.PNG]]<br />
|}<br />
<br />
== Using and configuring foreign language support in Windows XP ==<br />
<br />
==== Using The Language Bar in Windows XP ====<br />
<br />
[[Image:Windows language bar.JPG|right]]<br />
Microsoft Windows XP offers support for virtually any language including Chinese, Japanese, Arabic and Russian. You can type in any of these languages using Microsoft Word and Input Method Editors (IME) available from Windows Text Services (see section below on how to configure language input on your computer). In many Middlebury College computer labs there is additional software installed that provides more text formatting options for some languages.<br />
<br />
# Start Microsoft Word (or any other application you want to use).<br />
# Select the language you want to type in from the Language Bar on the taskbar (see Configuring Your PC For Multilingual Support):<br />
# Click the icon in the lower right corner of your screen. A pop-up menu will appear.<br />
# Select your language from the pop-up menu. (some language options require you to right-click on the language icon (e.g. CH) and chose Adjust the Language band position.<br />
<br />
Notes:<br />
* An On-Screen Keyboard can be useful for some languages such as Russian and Arabic. To run the on-screen keyboard, go to [[Image:Start button.PNG]] =&gt; '''Programs''' =&gt; '''Accessories''' =&gt; '''Accessibility''' =&gt; '''On-Screen Keyboard'''.<br />
* If you accidentally close the Language Bar, you can reopen it by right-clicking on an unused area on the taskbar and choosing '''Toolbars''' =&gt; '''Language Bar'''.<br />
<br />
==== Configuring Your PC For Multilingual Language Support ====<br />
<br />
If your version of Windows has been installed with language support, you should be able to simply select the languages you want to use to make keyboards and/or input method editors (IME) become available to you. This can be done as follows:<br />
# Navigate to [[Image:Start button.PNG]] =&gt; '''Settings''' =&gt; '''Control Panel''' =&gt; '''Regional and Language Options'''.<br />
# From the Regional and Language Options window, click the '''Languages''' tab.<br />
# Click [[Image:Details button.PNG]]. The Text Services and Input Language dialog box opens.<br />
# In the '''Installed services''' section, click [[Image:Add button.PNG]].<br />
# On the '''Add Input Language''' dialog box, select the desired language from the Input language drop-down list. The '''Keyboard layout/IME''' drop-down list also changes. From the Keyboard layout/IME drop-down list, chose an appropriate keyboard/IME (Input Method Editors - see below).<br />
# Click [[Image:OK button.PNG]]. This returns you to the Text Services and Input Languages dialog, where the language you selected is added to the Installed Services list.<br />
# In the '''Preferences''' section, click on '''Language Bar'''. The Language Bar Settings dialog box opens.<br />
# Click the checkbox next to '''Show the Language Bar on the desktop''', and set any other options you find useful.<br />
# Click [[Image:OK button.PNG]]. The Language Bar Settings window closes.<br />
# Click [[Image:OK button.PNG]] on the Text Services and Input Languages dialog box.<br />
# Click [[Image:Apply button.PNG]]. '''The Language Bar''' will appear on the right side of your taskbar, displaying the English language icon ('''EN''').<br />
# Click [[Image:OK button.PNG]]. The Text Services and Input Languages window closes.<br />
<br />
==== Windows XP Input Method Editors (IME) ====<br />
<br />
<br>Typing in many non-Latin-based languages requires learning how these characters are transliterated into English characters. Consult the instructors in your Language School for more detailed information. Here is a list of recommended keyboard layout/IME for Windows XP: <br><br><br />
<br />
{| cellspacing="1" cellpadding="1" border="1" width="600"<br />
|-<br />
| Language <br><br />
| Input Language<br><br />
| Keyboard layout/IME<br><br />
|-<br />
| Chinese <br><br />
| Chinese (PRC)<br><br />
| Chinese (Simplified) - Microsoft Pinyin IME 3.0<br><br />
|-<br />
| Arabic <br><br />
| Arabic (Saudi Arabia)<br><br />
| Arabic (101)<br><br />
|-<br />
| Russian <br><br />
| Russian <br><br />
| Russian with install of transliterated keyboard see:<br>http://www.amherst.edu/it/software/languages/cyrillic/keyboard2000.html<br><br />
|-<br />
| Japanese&nbsp; <br><br />
| Japanese<br><br />
| Microsoft IME Standard 2002<br>Microsoft Natural Input 2002<br><br><br />
|}<br />
<br />
==== Microsoft Office Proofing Tools ====<br />
<br />
Proofing Tools can be purchased for Microsoft Office that provide additional text input and formatting options for many languages such as Spelling and Grammar Checkers, Translation Dictionaries, Thesauri and Hyphenation Tools. Proofing Tools for Chinese also have options for converting Chinese text to Simplified or Traditional characters. Proofing Tools are installed in most computer labs at Middlebury and can be purchased from Microsoft for individual computers.<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=Foreign_Language_Input_and_Support&diff=12958Foreign Language Input and Support2010-01-22T22:19:47Z<p>Christopher Hunt: /* Typing foreign characters in Microsoft Word */ - added key shortcuts</p>
<hr />
<div>== Typing foreign characters in Microsoft Word ==<br />
<br />
You can type some foreign characters in MS Word without any special configuration. There are certain key combinations that signal your computer to use a character that isn't found on an English keyboard. These characters are actually pretty easy to enter in, once you learn the basic rule.<br />
<br />
If you don't want to or don't know how to configure your keyboard to type in foreign characters directly, you can use this trick to enter in the characters in MS Word, and then copy and paste them into another program if needed.<br />
<br />
==== The basic rule ====<br />
<br />
MS Word's foreign character shortcuts usually involve first pressing [[Image:Key Ctrl.PNG]] and some other character, and then pressing the letter key that you want to add an accent to. On a Mac computer, use the '''OPTION''' key in place of CTRL.<br />
<br />
For example:<br />
* to create a '''é''' character, press [[Image:Key Ctrl.PNG]] + [[Image:Key Quote.PNG]]; then release, and press [[Image:Key E.PNG]]. <br>''(The '''é''' is like an E with a ' on top of it.)''<br />
* to create a '''ñ''' character, press [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Tilde.PNG]]; then release, and press [[Image:Key N.PNG]]. <br>''(The '''ñ''' is like an N with a ~ on top of it; notice that just as you have to hold SHIFT to type a ~ character normally, you have to hold [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] in order to create a "tildefied" special character.)''<br />
<br />
==== The full chart of key shortcuts: ====<br />
<br />
{| Border="1"<br />
| ''To produce...''<br />
| ''First press...''<br />
| ''Then press...''<br />
|-<br />
| á, é, í, ó, ú<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Quote.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| à, è, ì, ò, ù<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Tilde.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| ä, ë, ï, ö, ü<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Colon.PNG]]<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| â, ê, î, ô, û<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''^''' key<br />
| [[Image:Key A.PNG]] etc.<br />
|-<br />
| ñ, ã, õ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + [[Image:Key Tilde.PNG]]<br />
| [[Image:Key N.PNG]] etc.<br />
|-<br />
| ç<br />
| [[Image:Key Ctrl.PNG]] + '''<''' key<br />
| [[Image:Key C.PNG]]<br />
|-<br />
| æ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key A.PNG]]<br />
|-<br />
| œ<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key O.PNG]]<br />
|-<br />
| ø<br />
| [[Image:Key Ctrl.PNG]] + '''?''' key<br />
| [[Image:Key O.PNG]]<br />
|-<br />
| ß<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''&''' key<br />
| [[Image:Key S.PNG]]<br />
|-<br />
| å<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Shift.PNG]] + '''@''' key<br />
| [[Image:Key A.PNG]]<br />
|}<br />
<br />
{| Border="1"<br />
| ¡&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key Shift.PNG]] + '''!''' key<br />
|-<br />
| ¿<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key Shift.PNG]] + '''?''' key<br />
|-<br />
| €<br />
| [[Image:Key Ctrl.PNG]] + [[Image:Key Alt.PNG]] + [[Image:Key E.PNG]]<br />
|}<br />
<br />
== Using and configuring foreign language support in Windows XP ==<br />
<br />
==== Using The Language Bar in Windows XP ====<br />
<br />
[[Image:Windows language bar.JPG|right]]<br />
Microsoft Windows XP offers support for virtually any language including Chinese, Japanese, Arabic and Russian. You can type in any of these languages using Microsoft Word and Input Method Editors (IME) available from Windows Text Services (see section below on how to configure language input on your computer). In many Middlebury College computer labs there is additional software installed that provides more text formatting options for some languages.<br />
<br />
# Start Microsoft Word (or any other application you want to use).<br />
# Select the language you want to type in from the Language Bar on the taskbar (see Configuring Your PC For Multilingual Support):<br />
# Click the icon in the lower right corner of your screen. A pop-up menu will appear.<br />
# Select your language from the pop-up menu. (some language options require you to right-click on the language icon (e.g. CH) and chose Adjust the Language band position.<br />
<br />
Notes:<br />
* An On-Screen Keyboard can be useful for some languages such as Russian and Arabic. To run the on-screen keyboard, go to [[Image:Start button.PNG]] =&gt; '''Programs''' =&gt; '''Accessories''' =&gt; '''Accessibility''' =&gt; '''On-Screen Keyboard'''.<br />
* If you accidentally close the Language Bar, you can reopen it by right-clicking on an unused area on the taskbar and choosing '''Toolbars''' =&gt; '''Language Bar'''.<br />
<br />
==== Configuring Your PC For Multilingual Language Support ====<br />
<br />
If your version of Windows has been installed with language support, you should be able to simply select the languages you want to use to make keyboards and/or input method editors (IME) become available to you. This can be done as follows:<br />
# Navigate to [[Image:Start button.PNG]] =&gt; '''Settings''' =&gt; '''Control Panel''' =&gt; '''Regional and Language Options'''.<br />
# From the Regional and Language Options window, click the '''Languages''' tab.<br />
# Click [[Image:Details button.PNG]]. The Text Services and Input Language dialog box opens.<br />
# In the '''Installed services''' section, click [[Image:Add button.PNG]].<br />
# On the '''Add Input Language''' dialog box, select the desired language from the Input language drop-down list. The '''Keyboard layout/IME''' drop-down list also changes. From the Keyboard layout/IME drop-down list, chose an appropriate keyboard/IME (Input Method Editors - see below).<br />
# Click [[Image:OK button.PNG]]. This returns you to the Text Services and Input Languages dialog, where the language you selected is added to the Installed Services list.<br />
# In the '''Preferences''' section, click on '''Language Bar'''. The Language Bar Settings dialog box opens.<br />
# Click the checkbox next to '''Show the Language Bar on the desktop''', and set any other options you find useful.<br />
# Click [[Image:OK button.PNG]]. The Language Bar Settings window closes.<br />
# Click [[Image:OK button.PNG]] on the Text Services and Input Languages dialog box.<br />
# Click [[Image:Apply button.PNG]]. '''The Language Bar''' will appear on the right side of your taskbar, displaying the English language icon ('''EN''').<br />
# Click [[Image:OK button.PNG]]. The Text Services and Input Languages window closes.<br />
<br />
==== Windows XP Input Method Editors (IME) ====<br />
<br />
<br>Typing in many non-Latin-based languages requires learning how these characters are transliterated into English characters. Consult the instructors in your Language School for more detailed information. Here is a list of recommended keyboard layout/IME for Windows XP: <br><br><br />
<br />
{| cellspacing="1" cellpadding="1" border="1" width="600"<br />
|-<br />
| Language <br><br />
| Input Language<br><br />
| Keyboard layout/IME<br><br />
|-<br />
| Chinese <br><br />
| Chinese (PRC)<br><br />
| Chinese (Simplified) - Microsoft Pinyin IME 3.0<br><br />
|-<br />
| Arabic <br><br />
| Arabic (Saudi Arabia)<br><br />
| Arabic (101)<br><br />
|-<br />
| Russian <br><br />
| Russian <br><br />
| Russian with install of transliterated keyboard see:<br>http://www.amherst.edu/it/software/languages/cyrillic/keyboard2000.html<br><br />
|-<br />
| Japanese&nbsp; <br><br />
| Japanese<br><br />
| Microsoft IME Standard 2002<br>Microsoft Natural Input 2002<br><br><br />
|}<br />
<br />
==== Microsoft Office Proofing Tools ====<br />
<br />
Proofing Tools can be purchased for Microsoft Office that provide additional text input and formatting options for many languages such as Spelling and Grammar Checkers, Translation Dictionaries, Thesauri and Hyphenation Tools. Proofing Tools for Chinese also have options for converting Chinese text to Simplified or Traditional characters. Proofing Tools are installed in most computer labs at Middlebury and can be purchased from Microsoft for individual computers.<br />
[[Category:Helpdesk Documentation]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=File:Key_Colon.PNG&diff=12956File:Key Colon.PNG2010-01-22T22:03:41Z<p>Christopher Hunt: Added tag: 'Helpdesk Documentation Buttons'</p>
<hr />
<div><br />
[[Category:Helpdesk Documentation Buttons]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=File:Key_Colon.PNG&diff=12955File:Key Colon.PNG2010-01-22T22:03:31Z<p>Christopher Hunt: </p>
<hr />
<div></div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=File:Key_S.PNG&diff=12948File:Key S.PNG2010-01-22T21:43:40Z<p>Christopher Hunt: Added tag: 'Helpdesk Documentation Buttons'</p>
<hr />
<div><br />
[[Category:Helpdesk Documentation Buttons]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=File:Key_S.PNG&diff=12947File:Key S.PNG2010-01-22T21:43:31Z<p>Christopher Hunt: </p>
<hr />
<div></div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=File:Key_E.PNG&diff=12946File:Key E.PNG2010-01-22T21:43:24Z<p>Christopher Hunt: Added tag: 'Helpdesk Documentation Buttons'</p>
<hr />
<div><br />
[[Category:Helpdesk Documentation Buttons]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=File:Key_E.PNG&diff=12945File:Key E.PNG2010-01-22T21:43:19Z<p>Christopher Hunt: </p>
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<div></div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=File:Key_Quote.PNG&diff=12944File:Key Quote.PNG2010-01-22T21:43:11Z<p>Christopher Hunt: Added tag: 'Helpdesk Documentation Buttons'</p>
<hr />
<div><br />
[[Category:Helpdesk Documentation Buttons]]</div>Christopher Hunthttps://mediawiki.middlebury.edu/LIS/index.php?title=File:Key_Quote.PNG&diff=12943File:Key Quote.PNG2010-01-22T21:43:04Z<p>Christopher Hunt: </p>
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<div></div>Christopher Hunt