https://mediawiki.middlebury.edu/LIS/api.php?action=feedcontributions&user=Heather+Bell&feedformat=atomLibrary & ITS Wiki - User contributions [en]2024-03-28T15:05:33ZUser contributionsMediaWiki 1.35.14https://mediawiki.middlebury.edu/LIS/index.php?title=Computer_Security&diff=21435Computer Security2011-05-27T19:18:49Z<p>Heather Bell: New page: == Viruses and Malware == *Viruses_and_malware *Penalty_Box</p>
<hr />
<div>== Viruses and Malware ==<br />
<br />
*[[Viruses and malware|Viruses_and_malware]]<br />
*[[Penalty Box|Penalty_Box]]</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Student_Printing_and_Quotas&diff=21434Student Printing and Quotas2011-05-27T19:16:54Z<p>Heather Bell: Added tag: 'Helpdesk Documentation'</p>
<hr />
<div>= Papercut Print Server&nbsp; =<br />
<br />
=== Logging into PaperCut ===<br />
<br />
PaperCut users are granted access to a set of basic web pages providing them with the ability to: <br />
<br />
*View their account balance <br />
*List recent account activity <br />
*Use tools to add value to their account<br><br><br />
<br />
To log in type one of the following into the address field of your browser:<br><br />
<br />
[https://papercut.middlebury.edu/user https://papercut.middlebury.edu/user]&nbsp; <br><br />
<br />
or <br><br />
<br />
[http://Go/Papercut Go/Papercut]<br><br />
<br />
Students must authenticate using your network login credentials<br><br />
<br />
[[Image:PapercutLoginPage.PNG]]<br><br />
<br />
<br><br />
<br />
==== Guest Access ====<br />
<br />
&nbsp;See [https://mediawiki.middlebury.edu/wiki/LIS/Guest_Printing Guest Printing] for more information <br />
<br />
<br><br />
<br />
=== PaperCut User Interface<br> ===<br />
<br />
Once you login PaperCut you are presented with your account summary.<br><br />
<br />
[[Image:WebUserSummary.PNG|600px]]<br><br />
<br />
Specific tasks can be performed by selecting from the menu items on the left. <br />
<br />
<br><br />
<br />
==== Redeem Card<br> ====<br />
<br />
For cash users, allows you to purchase a value card to increase your account funds.&nbsp; Credit card users see [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Add_Credit Add Credit]&nbsp; <br />
<br />
<br><br />
<br />
#Purchase a $5 Print Value Card at: <br />
#*The College Bookstore in Proctor Hall<br><br />
#*Wilson Cafe in the Davis Family Library<br><br />
#*MiddExpress on the first floor of the McCullough Student Center <br><br />
#Open a web browser and navigate to the [https://papercut.middlebury.edu/user PaperCut user login page] or [https://papercut.middlebury.edu/user Go/Papercut] <br />
#Click '''Redeem Card''' on the left side of your screen. <br />
#In the ''Card number'' field enter the string of characters (including any dashes).<br>[[Image:RedeemCard.PNG|600px]]<br><br />
#Click the '''Redeem Card '''button.&nbsp; The value of the card will be added to your account balance.<br><u>'''Please note'''</u>:&nbsp; Unused added funds that remain in account will be rolled-over until the student leaves the college.&nbsp; If the student leaves the college with funds in his/her account there will be no refunds made available.<br />
<br />
<br><br />
<br />
==== Transaction History ====<br />
<br />
[[Image:TransactionHistory.PNG|600px]]<br><br />
<br />
The transaction history page displays a user's balance history in detail. Here a user can see how, when, and why their balance was affected. <br><br />
<br />
<br><br />
<br />
==== Recent Print Jobs ====<br />
<br />
[[Image:RecentPrintJobs2.PNG|800x175px]]<br><br />
<br />
<br><br />
<br />
This is an example of printing history. It allows you to see the cost of your print jobs or to find a particular print job.&nbsp; The filter criteria allows for many different views of printing and can be used to easily drill-down to find the information required. Refunds can be requested through this form by indentifying the job in question and clicking the ''Request Refund'' link in the ''Status ''column.<br><br />
<br />
<br><br />
<br />
==== Jobs Pending Release ====<br />
<br />
[[Image:JobsAwaitingRelease.PNG]]<br><br />
<br />
'''Jobs Pending Release''' allows users to view and cancel individual jobs. You can see the cost of the job before printing.&nbsp; <br><br />
<br />
<br><br />
<br />
==== Web Print ====<br />
<br />
Web Print is a printing solution ideal for printing from your personal computer. This page allows you to upload documents for printing, rather than requiring the print queues to be installed on your system. You will be able to select a printer, choose the number of copies, and select a document to upload. The document will be queued for printing and you can track its status from this page. No client software or driver installation is required. All print jobs processed through Web Print will be duplexed.<br><br />
<br />
To print your document follow these steps: <br />
<br />
<br><br />
<br />
#Select '''Web Print''' from menu options on left side of PaperCut screen. <br>[[Image:WebPrinting.PNG|600px]]<br><br />
#Select the '''Submit a Job''' link <br />
#Select the printer name from the list provided&nbsp; ('''NOTE''': When a printer is out of order it does not appear in the list of available printers).&nbsp; <br />
#Select the button at the bottom of the screen labeled: '''2. Print Options and Account Selection''' <br />
#Enter number of copies your would llike and then select the button labeled: '''3. Upload Document''' <br />
#Using the '''Browse '''button find the document file you wish to print <br />
#Select the '''Upload &amp; Complete''' button, which sends the document to the printer.<br><br />
#Once ''Status ''indicates finished: queued for printing go to your printer's release station. <br />
#At the printer, sign into the print release station with your PaperCut account information, locate you print job, and release it to the printer. <br><br />
<br />
<br>'''Supported Applications and File Formats''' <br />
<br />
Web Print supports the following file formats: <br><br />
<br />
<br><br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; '''Application&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; File Format&nbsp;'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
{| style="width: 495px; height: 108px" border="1" cellspacing="1" cellpadding="1" align="left"<br />
|-<br />
| Adobe Reader 9 <br />
| PDF<br />
|-<br />
| Microsoft Office Excel 2007 <br />
| XLS, XLSX, etc...<br />
|-<br />
| Microsoft Office PowerPoint 2007 <br />
| PPT, PPTX, etc...<br />
|-<br />
| Microsoft Office Word 2007 <br />
| DOC,&nbsp;DOCX. etc...<br />
|-<br />
| Microsoft XPS Viewer <br />
| XPS<br />
|}<br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br><br><br />
<br />
==== Add Credit ====<br />
<br />
The Add Credit page allows you to increase your account balance using a credit card.<br><br />
<br />
[[Image:AddCredit.PNG|600px]]<br><br />
<br />
#From the ''Amount to add''drop-down list select the amount to be added to your account and then click the ''Add Value''button. The form below opens.&nbsp; <br />
#Type the information into the form and then click the ''Pay Now''button to complete your transaction.&nbsp; <br><br />
<br />
<br><br />
<br />
[[Image:AddCredit2.PNG|400px]] <br />
<br />
<br><br />
<br />
==== Logout ====<br />
<br />
Click '''Logout''' to protect your account and personal information. <br />
<br />
<br><br />
<br />
<br><br />
<br />
= Printing Policy and Quotas =<br />
<br />
== Printing Policy (summary) ==<br />
<br />
*Pages are deducted from the student's quota each time a print job is completed.&nbsp;<br />
*Release stations hold jobs for up to 2 hours after which they are removed.<br />
*Web Print allows you to print to any public printer from your personal computer or laptop.&nbsp; See [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Web_Print '''Web Print''']<br><br />
*All student accounts will be activated for PaperCut on February 8, 2010.<br><br />
*We are charging 5 cents per black &amp; white single-sided page and 8 cents per black &amp; white double-sided page. See [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Quotas_and_Rates: '''Quotas and Rates''']<br><br />
*Students may add additional amounts to their PaperCut account balance.&nbsp; See [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Redeem_Card '''Redeem Card'''] or '''[https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Add_Credit Add Credit] '''<br><br />
*Students should use public printers only!&nbsp; <br><br />
*Students should submit requests for refunds through the PaperCut interface when printer malfunctions occur and making print output unusable. Requests for a refund will be processed once a week by the LIS Helpdesk during regular business hours.&nbsp; Urgent requests will be considered depending on the situation.&nbsp; Note: refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...)&nbsp; See [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Requesting_a_refund '''Requesting a refund'''] for more information.<br><br />
*Student organizations printing will be charged to that organization's Banner index.&nbsp; Printing should be executed following CCAL's guidelines.&nbsp; The organization's ID and Password must be used when logging in so that charges are applied to the organization rather than the individual student. <br><br />
*When a student works for a department and that work requires printing, they can use a department’s generic account for printing on the department's printers, so pages won’t be charged to their personal quota. Departments can confirm generic account information with the Technology Helpdesk. If the department does not have a generic account, the creation of one can be requested through the Technology Helpdesk. Generic accounts are restricted from using standard size public printers; all printing should be done on the department's printers.<br><br />
*For course printing of posters on a plotter in Armstrong or The Davis Family Library's Wilson Media, once a term at the end of the add/drop period, applicable departments will submit to LIS (at print@middlebury.edu) a list of student names with their ID numbers, the amount to be added to each student's account to cover printing, and the Banner index to be charged for such printing.&nbsp; The students on the list will have their quotas increased by that amount.&nbsp; Faculty should be consulted if a student feels the amount will not cover needs. If faculty determines the original amount inadequate, they will forward a copy of the original e-mail to print@middlebury.edu with a request to add an additional amount to the same students' accounts.<br><br />
<br />
Please see [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Generic_.2F_Service_Accounts Generic / Service account section ]for more information on printing for business use.<br />
<br />
&nbsp;&nbsp; <br><br />
<br />
== Quotas and Rates: ==<br />
<br />
Each semester students are given an account balance within PaperCut as follows:<br />
<br />
<br><br />
<br />
'''Spring &amp; Fall Semester'''<br />
<br />
{| style="width: 589px; height: 93px" border="1" cellspacing="1" cellpadding="1" align="left"<br />
|-<br />
| Non-seniors receive $25 per term<br />
| Equivalent to 500 black &amp; white single-sided pages or 625 black &amp; white double-sided pages<br />
|-<br />
| Seniors receive $50 per term<br />
| Equivalent to 1,000 black &amp; white single-sided pages or 1,250 black &amp; white double-sided pages<br />
|}<br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
'''J-Term'''<br />
<br />
{| style="width: 588px; height: 93px" border="1" cellspacing="1" cellpadding="1" align="left"<br />
|-<br />
| Non-seniors receive $10<br />
| Equivalent to 200 black &amp; white single-sided pages or 250 black &amp; white double-sided pages<br />
|-<br />
| Seniors receive $20<br />
| Equivalent to 400 black &amp; white single-sided pages or 500 black &amp; white double-sided pages<br />
|}<br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><u>Please note</u>:&nbsp; Unused quota amounts will be rolled over each semester within an academic year.&nbsp;Unused additional cash or credit card funds will remain in a student's account until graduation or separation from the college.&nbsp; No refunds will be granted.&nbsp; Credits <u>will</u>, however, roll over for graduating seniors who immediately commence studies&nbsp;at our language schools.<br><br />
<br />
<br><br />
<br />
'''Summer Session''' (Language Schools)<br />
<br />
$25 = 500 single-sided b&amp;w pages for 9 weeks students<br>$19 = 380 single-sided b&amp;w pages for all other (7, 6, and 3 weeks) students<br><br><br />
<br />
'''Student Print Rates:'''<br />
<br />
*5 cents per black &amp; white per side on a single-sided document.<br><br />
*4 cents per black &amp; white per side on a double-sided document (8 cents front &amp; back of sheet is charged).<br />
*Color printer:&nbsp; 25 cents (letter), 50 cents (ledger)<br />
*Color plotter:&nbsp;&nbsp; $1.50 per linear foot<br />
<br />
<br><br />
<br />
'''Semester (Term) Dates'''<br />
<br />
PaperCut Term Dates are:<br />
<br />
*Fall:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; August 21 (start)&nbsp; to&nbsp; December 31 (end)<br />
*Winter:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; January 1 (start)&nbsp; to&nbsp; January 31 (end)<br />
*Spring:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; February 1 (start)&nbsp; to&nbsp; June 4 (end)<br />
*Language Schools: &nbsp; June 5 (start)&nbsp; to&nbsp; August 20 (end)<br />
<br />
<br><br />
<br />
'''Student Copying:'''<br />
<br />
Copying is not part of the PaperCut printing system.&nbsp; Students using the Equitrac card system are charged 10 cents per black &amp; white per side.<br />
<br />
&nbsp;<br />
<br />
= I have a printing problem =<br />
<br />
=== Report It! ===<br />
<br />
It is very important that if a printer issue arises that you report the printing problem immediately to the Technology Help and Support Desk at x2200 or let our Walk-In Help Desk Center know located at LIB 202 on the main floor of the Davis Family Library.&nbsp; This will expedite troubleshooting of the printing problem and speed-up the corrective actions to get the printer back on-line quickly.&nbsp; Reporting the printer problem quickly also allows the Help&nbsp;Desk to de-activate the printer so that other print job do not get lost. <br />
<br />
<br><br />
<br />
=== Requesting a refund<br> ===<br />
<br />
As stated in the Policy section above, students will be required to submit requests for refunds through the PaperCut [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Recent_Print_Jobs Recent Print Jobs] form when printing errors and problems arise. Requests for a refund will be processed once a week by the Helpdesk during regular business hours. Urgent requests will be considered depending on the situation. <br />
<br />
<br><br />
<br />
<u>'''Note'''</u>''': refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...) '''<br><br />
<br />
<br><br />
<br />
To request a refund follow these steps: <br />
<br />
#Sign into PaperCut and select the '''Recent Print Jobs''' menu option. <br />
#Find the print job that had a problem printing and in the column of that specific print job record you will select the link: '''Request Refund''' <br />
#The '''Refund Request''' displays with details on your print job in question. In the Refund Amountbox select'''Full''' amount or '''Partial''' amount.&nbsp; If selecting Partial amount then enter the partial amount you are requesting as a refund. <br />
#Enter information in the '''Reason for Request '''field and then press the '''''Send''' ''button.<br />
<br />
<br><br />
<br />
Your refund request will be processed within one business week. <br />
<br />
<br><br />
<br />
= Armstrong Library Plotter - printing to plotter instructions[http://blogs.middlebury.edu/circservices/2010/03/12/printing-to-plotter-at-armstrong/ <br>] =<br />
<br />
How to print to the plotter at Armstrong:<br />
<br />
''Please note: Armstrong Library must be open in order for you to retrieve your print job from the plotter.&nbsp; See '''go/hours''' to check.''<br />
<br />
#Log in to a computer in Armstrong 161 lab or BIH 116/117 labs. These computers can connect to the Armstrong plotter. They also have the software you probably used to create your poster (Adobe Illustrator, Adobe Reader, or PowerPoint).<br />
#Open your poster and send it to the plotter (POSTERS-209). Release your poster to the plotter from any print release station. '''Your account will be charged $1.50 per linear foot.'''<br />
#Ask at the Armstrong Circulation Desk to be let into Armstrong 209 (the door is locked).<br />
#You will have to wait several minutes for your print job to be completed. Do not tear the poster from the plotter; wait for the plotter to cut the paper for you. Tearing the poster can cause expensive damage to the plotter.<br />
<br />
Reimbursements for printing to the plotter:<br />
<br />
#Students who are printing a poster for a class: Some departments might cover the cost of printing a poster for a class. These departments will have submitted your name to LIS at the beginning of the semester. LIS will have credited your account as instructed. Contact your department with any questions.<br />
#Students who are printing a poster for the Spring Symposium: The Undergraduate Research Office (URO) will cover the cost of printing a poster for the Spring Symposium. You will receive a username and password from the URO for this. Contact the URO (uro@middlebury.edu) with any questions.<br><br />
<br />
= Generic / Service Accounts =<br />
<br />
<br> All departments who require student workers to print as part of their work should have a generic account and must provide it to student workers to cover their work’s printing.<br> Generic accounts are for various department uses: information sharing, sharing an e-mail account, student’s workers printing without using their personal print quotas…<br> One generic account will be created per department from this point on. Multiple student workers need to share that department’s generic account.<br> There will be no person-specific accounts created. Example: Jane Smith in Sociology &amp; Anthropology students will have to use the Sociology &amp; Anthropology generic account. A JaneSmithResearch account will NOT be created.<br> Departments should ask to have their generic account’s password reset after each term, at the very least, to protect the information within that account. The name of the account will remain the same no matter the user or employer within the department.<br> There are no LIS charges, at this time, affiliated with generic account printing, so departments should not be concerned about LIS charging grants or any other resources specific to that student’s printing. <br> Generic account users may not print to public printers, except the plotter.<br> Generic account users should employ the printers and resources within the department.&nbsp;&nbsp;Departments are responsible for monitoring the use of those printers to insure the generic accounts are being used properly.<br> Bicentennial Hall’s generic accounts users should consult Cathy Ekstrom about usage of and costs for BIH 631C (color printer) and BIH209Plotter.<br> Departments may confirm generic account information with the Technology Helpdesk. If a department does not have a generic account, they need to request one through the Helpdesk.<br> Students may determine whether a generic account exists by asking the department coordinator. Upon employment, they should learn whether printing will be required and, if so, what the generic account is.<br> The Helpdesk may determine whether a generic account exists by asking the department coordinator or checking the list of currently known generic accounts (attached).<br> Student workers who use their personal quota for work-affiliated printing, only to contact the helpdesk for restoration will no longer receive refunds. All departments must have student workers use their generic account from the start. A student may decide to use his or her personal account for work related printing, if they want to use their quota for such purposes. That would be a personal decision. <br />
<br />
<br> <br />
<br />
<br><br />
<br />
[[Category:Printers]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Helpdesk Documentation]]</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Common_Services&diff=21433Common Services2011-05-27T19:16:46Z<p>Heather Bell: New page: == Email == ==== Outlook ==== *Outlook Configuration *Using Outlook *Outlook Calendaring ==== Other email clients ...</p>
<hr />
<div>== Email ==<br />
<br />
==== Outlook ====<br />
<br />
*[[Outlook Configuration|Outlook Configuration]]<br />
*[[Using Outlook|Using Outlook]]<br />
*[[Outlook Calendaring|Outlook Calendaring]]<br />
<br />
==== Other email clients ====<br />
<br />
*[[WebMail|Webmail]]<br />
*[[Entourage|Entourage]]<br />
*[[POP, IMAP, SMTP Clients|POP, IMAP, SMTP Clients]]<br />
*[[Blackberry]]<br />
*[[IOS_Email|iOS Devices (iPad, iPhone, iTouch)]]<br />
<br />
==== Miscellaneous ====<br />
<br />
*[[SPAM|SPAM, Phishing, and Email Security]]<br />
*[[List Manager]] (aka Lyris) and [[Main Outlook Distribution Lists|Main&nbsp;Outlook Distribution Lists]]<br />
*[[Mail Forwarding]]<br />
<br />
== Networking and Internet ==<br />
<br />
*[[Register your computer on the Middlebury network]]<br />
*[[Connecting to the Middlebury network]]<br />
*[[Campus Manager and Quarantine]]<br />
<br />
==== Our network on campus ====<br />
<br />
*[[Password Guides]]<br />
*[[Library Information Services]]<br />
*[[Wireless|Wireless]]<br />
*[[Computer Labs]]<br />
*[[Printing to public printers]]<br />
<br />
Links to network resources:<br />
<br />
*The [http://go.middlebury.edu/gotionary GOtionary]<br />
*[http://go.middlebury.edu/bannerweb Bannerweb] (Classes, grades, employment)<br />
*[http://go.middlebury.edu/activate Activate Middlebury Account or Reset Password]<br />
<br />
==== File Servers ====<br />
<br />
*[[NetStorage]] - access your server files anywhere!<br />
*[[Managing Access to Classes Folders]] - Instructors can add permissions to Classes server folders<br />
*[[Using File Servers (Windows)]]<br />
*[[Using File Servers (Macintosh)]]<br />
*[[Using Course Folders on the Classes Server]]<br />
*[[FTP Files To and From Midd-Unix]][[File Servers|<br>]]<br />
<br />
==== Printers (Network) ====<br />
<br />
The following applies to installation of network printers to college-owned computers.&nbsp; Authenticaiton is required for printing, and most college-owned computers are bound to the middlebury.edu domain.&nbsp; This is an important prerequisite.<br />
<br />
*[[Connect To Network Printers - Mac OS X|Connect To Network Printers - Mac OS X]]<br><br />
*[[Connect To Network Printers - Windows|Connect To Network Printers - Windows]]<br><br />
<br />
For your personal computer:<br />
<br />
*[https://mediawiki.middlebury.edu/mediawiki/index.php/LIS/?title=Student_Printing_and_Quotas&action=tag&tag=Helpdesk+Documentation#Web_Print Print to Public Printers with a Personal Computer - WebPrint]<br />
<br />
==== Web ====<br />
<br />
*For help with editing the College's official web site see: [[Drupal|Drupal]]<br />
*For help with Segue, see [https://segue.middlebury.edu/help/browse_help Segue Help]&nbsp;(Note: Segue is slated to be replaced with another solution in the near future)<br />
*For help with Blogs, see: [[Blogs|Blogs]], [[WordPress MU|WordPress - our blogging software]], and [[Wordpress cforms|Forms in WordPress]]<br />
*For help with setting up your personal site or own web page (your homepage), see: [[How do I create my own web page|How do&nbsp;I create my own web page]]?<br />
<br />
==== Off-campus Access ====<br />
<br />
*[[VPN Setup on Windows and Mac]]<br />
*[[WebVPN]] (PC, Mac, Linux)<br />
*[[Resources Available from Off-campus]]<br />
<br />
<br></div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Documentation_Archives&diff=21432Documentation Archives2011-05-27T19:14:23Z<p>Heather Bell: New page: *'''Helpdesk Draft Documentation'''</p>
<hr />
<div>*'''[[Helpdesk Draft Documentation|Helpdesk Draft Documentation]]'''</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=BANNER&diff=21431BANNER2011-05-27T19:12:01Z<p>Heather Bell: New page: == Banner Administration == *Banner Basics *Internet Native Banner - INB *Troubleshooting Banner *[[Assign Proxy for Time Approval in Ban...</p>
<hr />
<div>== Banner Administration ==<br />
<br />
*[[Banner Basics]]<br />
*[[Internet Native Banner - INB]]<br />
*[[Troubleshooting Banner and BannerWeb|Troubleshooting Banner]]<br />
*[[Assign Proxy for Time Approval in Banner]]<br />
*[[Banner Data Standards]]<br />
<br />
==== BannerWeb ====<br />
<br />
*[[BannerWeb]]<br />
*[[Troubleshooting Banner and BannerWeb|Troubleshooting BannerWeb]]<br />
*[[Entering Time in BannerWeb]]<br />
*[[Approving Time in BannerWeb|Approving Time in BannerWeb]]</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computer_Systems&diff=21428Computer Systems2011-05-27T19:07:06Z<p>Heather Bell: </p>
<hr />
<div>== Using and configuring your computer ==<br />
<br />
*[[Purchase a computer through Middlebury College]]<br />
*[[Using and maintaining your computer]]<br />
<br />
== Microsoft Windows<br> ==<br />
<br />
*[[Copying Files To A CD Using Windows XP|Copying Files To A CD Using Windows XP]]<br><br />
*[[Windows 7 - Instructional Videos|Windows 7 - Instructional Videos]]<br />
<br />
<br><br><br />
<br />
== Mac OS X ==<br />
<br />
*[[Working With Fonts in Mac OS X|Working With Fonts in&nbsp;Mac OS X]]<br />
*[[Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server|Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server]]<br><br />
*[[Converting From A Macintosh To A Windows Environment|Converting From A Macintosh To A Windows Environment]]<br><br />
*[http://www.apple.com/support/switch101/ Converting From a PC to a Mac]<br />
<br />
<br />
<br />
== iOS Devices (iPad, iPhone, iTouch) ==<br />
<br />
*[[IOS Wi-Fi|Setup an iOS device to use Middlebury Wi-Fi (midd-secure, midd-standard)]]<br />
<br />
*[[IOS Email|Setup an iOS device to access your Middlebury Email]]<br />
<br />
*[[IOS Calendar|Setup an iOS device to access your Middlebury Calendar]]<br />
<br />
*[[IOS VPN|Setup an iOS device to access Middlebury's VPN]]<br />
<br />
*[[IOS MiddFiles|Setup an iOS device to browse MiddFiles]]<br />
<br />
*[[IOS FindMy|Setup an iOS device for Remote Locate/Lock/Wipe (3G-only)]]<br />
<br />
*[[IOS Projection|Projection using iOS devices]]</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computer_Systems&diff=21427Computer Systems2011-05-27T19:04:18Z<p>Heather Bell: New page: == Using and configuring your computer == *Purchase a computer through Middlebury College *Using and maintaining your computer</p>
<hr />
<div>== Using and configuring your computer ==<br />
<br />
*[[Purchase a computer through Middlebury College]]<br />
*[[Using and maintaining your computer]]</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Technology_and_Learning&diff=21426Technology and Learning2011-05-27T18:59:37Z<p>Heather Bell: New page: == Academic Classroom Facilities and Academic Computer Facilities (Computer Classrooms, Computer Labs, etc)<br> == *Computer Labs on Campus *[[Software available on pub...</p>
<hr />
<div>== Academic Classroom Facilities and Academic Computer Facilities (Computer Classrooms, Computer Labs, etc)<br> ==<br />
<br />
*[[Computer Labs|Computer Labs on Campus]]<br />
*[[Software available on public computers|Software available on public computers]][[Finding Academic Computers, Printers and Wireless Hotspots|<br>]]<br />
*[http://go.middlebury.edu/mls Guide to Academic Facilities with schedule and some equipment details]<br />
*[https://mediawiki.middlebury.edu/wiki/LIS/Tech_Helpdesk_Public_Documentation#Smart_Classrooms_-_Specific_Documentation_and_Guides Guide to Academic Facilities with Multimedia Equipment]&nbsp;(see Media Services section below)&nbsp;<br />
<br />
== Media Services ==<br />
<br />
=== Media Services Available from LIS ===<br />
<br />
*[[Media Services|Media_Services]] (This page provides a list of all the media services provided by LIS)<br />
<br />
=== Media Equipment Available From Media Services ===<br />
<br />
*[[Digital Still Cameras|Digital Still Cameras]]<br />
*[[Video Cameras|Video Cameras]]<br />
*Microphones<br />
*Screens<br />
*Projectors<br />
<br />
=== Smart Classrooms - General Documentation ===<br />
<br />
*[[Projecting from your Laptop Computer]]<br />
*[[Laptop projection problems|Laptop_projection_problems]]<br />
<br />
=== Smart Classrooms - Specific Documentation and Guides ===<br />
<br />
{| class="FCK__ShowTableBorders"<br />
|-<br />
|<br />
*[[Atwater SMART Classroom Guide|Atwater]]<br />
<br />
|-<br />
|<br />
*[[Axinn SMART Classroom Guide|Axinn]]<br />
<br />
|-<br />
|<br />
*[[CFA Chellis Freeman Gifford SMART Classroom Guide|Center for the Arts, Chellis House, Freeman International Center, Gifford]]<br />
<br />
|-<br />
|<br />
*[[Johnson LaForce LeChateau SMART Classroom Guide|Johnson, La Force Hall, Le Chateau]]<br />
<br />
|-<br />
|<br />
*[[Main Library SMART Classroom Guide|Davis Family Library]]<br />
<br />
|-<br />
|<br />
*[[Kirk Alumni|Kirk Alumni ]]<br />
<br />
|-<br />
|<br />
*[[MBH SMART Classroom Guide|McCardell Bicentennial Hall]]<br />
<br />
|-<br />
|<br />
*[[Munroe SMART Classroom Guide|Munroe]]<br />
<br />
|-<br />
|<br />
*[[Old Chapel SMART Classroom Guide|Old Chapel]]<br />
<br />
|-<br />
|<br />
*[[Pearson RAJ Ross SMART Classroom Guide|Pearson Hall, Robert A Jones, Ross]]<br />
<br />
|-<br />
|<br />
*[[Sunderland SMART Classroom Guide|Sunderland Language Center]]<br />
<br />
|-<br />
|<br />
*[[Twilight SMART Classroom Guide|Twilight Hall]]<br />
<br />
|-<br />
|<br />
*[[Warner Wright SMART Classroom Guide|Warner Hall, Wright Theater]]<br />
<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Quick_Start&diff=21425Quick Start2011-05-27T18:55:50Z<p>Heather Bell: New page: *Getting started at Middlebury College *Connecting to the Middlebury network *Helpdesk Policy *Foreign Language Input and Support</p>
<hr />
<div>*[[Getting started at Middlebury College]]<br />
*[[Connecting to the Middlebury network]]<br />
*[[Helpdesk Policy|Helpdesk Policy]]<br />
*[[Foreign Language Input and Support]]</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21424Main Page Help Desk & Desktop Support2011-05-27T15:06:04Z<p>Heather Bell: </p>
<hr />
<div><br><br />
<br />
{| border="0"<br />
|-<br />
|[[Image:Desktop_header.jpg]]<br />
|-<br />
|Help Desk Phone: '''(802) 443-2200'''<br> Contact E-mail: '''[mailto:HelpDesk@middlebury.edu HelpDesk@middlebury.edu]'''<br> Department: '''Library &amp; Information Services'''<br> Campus Location: '''Davis Family Library'''<br> Area Director: '''Mary Backus'''<br>'''<br />
<br />
|}<br />
<br><br />
<br />
{| border="0" align="center"<br />
|-<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Quick Start]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Technology and Learning]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Popular Software and Tools]]<br />
|}<br />
<br />
|-<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Security]]<br />
|}<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[HEAT]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Common Services]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Documentation Archives]]<br />
|}<br />
|<br />
<br />
|-<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[BANNER]]<br />
|}<br />
<br />
<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21423Main Page Help Desk & Desktop Support2011-05-27T15:00:24Z<p>Heather Bell: </p>
<hr />
<div><br><br />
<br />
{| border="0"<br />
|-<br />
|[[Image:Desktop_header.jpg]]<br />
|-<br />
|Help Desk Phone: '''(802) 443-2200'''<br> Contact E-mail: '''[mailto:HelpDesk@middlebury.edu HelpDesk@middlebury.edu]'''<br> Department: '''Library &amp; Information Services'''<br> Campus Location: '''Davis Family Library'''<br> Area Director: '''Mary Backus'''<br>'''<br />
<br />
|}<br />
<br><br />
<br />
{| border="0" align="center"<br />
|-<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Technology and Learning]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Safety]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Popular Software and Tools]]<br />
|}<br />
<br />
|-<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Banner]]<br />
|}<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
|<br />
<br />
|-<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Banner]]<br />
|}<br />
<br />
<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21422Main Page Help Desk & Desktop Support2011-05-27T14:59:15Z<p>Heather Bell: </p>
<hr />
<div><br><br />
<br />
{| border="0"<br />
|-<br />
|[[Image:Desktop_header.jpg]]<br />
|-<br />
|Help Desk Phone: '''(802) 443-2200'''<br> Contact E-mail: '''[mailto:HelpDesk@middlebury.edu HelpDesk@middlebury.edu]'''<br> Department: '''Library &amp; Information Services'''<br> Campus Location: '''Davis Family Library'''<br> Area Director: '''Mary Backus'''<br>'''<br />
<br />
|}<br />
<br><br />
<br />
{| border="0" align="center"<br />
|-<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Technology and Learning]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Safety]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Popular Software and Tools]]<br />
|}<br />
<br />
|-<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Banner]]<br />
|}<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
|<br />
<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21421Main Page Help Desk & Desktop Support2011-05-27T14:57:43Z<p>Heather Bell: </p>
<hr />
<div><br><br />
<br />
{| border="0"<br />
|-<br />
|[[Image:Desktop_header.jpg]]<br />
|-<br />
|Help Desk Phone: '''(802) 443-2200'''<br> Contact E-mail: '''[mailto:HelpDesk@middlebury.edu HelpDesk@middlebury.edu]'''<br> Department: '''Library &amp; Information Services'''<br> Campus Location: '''Davis Family Library'''<br> Area Director: '''Mary Backus'''<br>'''<br />
<br />
|}<br />
<br><br />
<br />
{| border="0" align="center"<br />
|-<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Technology and Learning]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Safety]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Popular Software and Tools]]<br />
|}<br />
<br />
|-<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Banner]]<br />
|}<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
|<br />
<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21420Main Page Help Desk & Desktop Support2011-05-27T14:53:40Z<p>Heather Bell: </p>
<hr />
<div><br><br />
<br />
{| border="0"<br />
|-<br />
|[[Image:Desktop_header.jpg]]<br />
|-<br />
|Help Desk Phone: '''(802) 443-2200'''<br> Contact E-mail: '''[mailto:HelpDesk@middlebury.edu HelpDesk@middlebury.edu]'''<br> Department: '''Library &amp; Information Services'''<br> Campus Location: '''Davis Family Library'''<br> Area Director: '''Mary Backus'''<br>'''<br />
<br />
|}<br />
<br><br />
<br />
{| border="0" align="center"<br />
|-<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Technology and Learning]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Safety]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Popular Software and Tools]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Common Problems]]<br />
|}<br />
<br />
|-<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Banner]]<br />
|}<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
|<br />
<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21419Main Page Help Desk & Desktop Support2011-05-27T14:21:19Z<p>Heather Bell: </p>
<hr />
<div><br><br />
<br />
{| border="0"<br />
|-<br />
|[[Image:Desktop_header.jpg]]<br />
|-<br />
|Help Desk Phone: '''(802) 443-2200'''<br> Contact E-mail: '''[mailto:HelpDesk@middlebury.edu HelpDesk@middlebury.edu]'''<br> Department: '''Library &amp; Information Services'''<br> Campus Location: '''Davis Family Library'''<br> Area Director: '''Mary Backus'''<br>'''<br />
<br />
|}<br />
<br><br />
<br />
{| border="0" align="center"<br />
|-<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Technology and Learning]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Safety]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Computer Systems]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Popular Software and Tools]]<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Common Problems]]<br />
|}<br />
<br />
|-<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|[[Banner]]<br />
|}<br />
<br />
<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21408Main Page Help Desk & Desktop Support2011-05-26T18:52:02Z<p>Heather Bell: Protected "Main Page Help Desk & Desktop Support" [edit=sysop:move=sysop] [cascading]</p>
<hr />
<div><br><br />
<br />
{| border="0"<br />
|-<br />
|[[Image:Desktop_header.jpg]]<br />
|-<br />
|Help Desk Phone: '''(802) 443-2200'''<br> Contact E-mail: '''[mailto:HelpDesk@middlebury.edu HelpDesk@middlebury.edu]'''<br> Department: '''Library &amp; Information Services'''<br> Campus Location: '''Davis Family Library'''<br> Area Director: '''Mary Backus'''<br>'''<br />
|}<br />
<br><br />
<br />
{| border="0" align="center"<br />
|-<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|Hardware Help<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|Software Help<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|Common Problems<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|Common Problems<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|Common Problems<br />
|}<br />
<br />
|-<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|Common Problems<br />
|}<br />
<br />
<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21407Main Page Help Desk & Desktop Support2011-05-26T18:37:17Z<p>Heather Bell: </p>
<hr />
<div><br><br />
<br />
{| border="0"<br />
|-<br />
|[[Image:Desktop_header.jpg]]<br />
|-<br />
|Help Desk Phone: '''(802) 443-2200'''<br> Contact E-mail: '''[mailto:HelpDesk@middlebury.edu HelpDesk@middlebury.edu]'''<br> Department: '''Library &amp; Information Services'''<br> Campus Location: '''Davis Family Library'''<br> Area Director: '''Mary Backus'''<br>'''<br />
|}<br />
<br><br />
<br />
{| border="0" align="center"<br />
|-<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|Hardware Help<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|Software Help<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|Common Problems<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|Common Problems<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|Common Problems<br />
|}<br />
<br />
|-<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 250px; height: 40px"<br />
|-<br />
|align="center"|Common Problems<br />
|}<br />
<br />
<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21406Main Page Help Desk & Desktop Support2011-05-26T18:34:19Z<p>Heather Bell: </p>
<hr />
<div><br><br />
<br />
{| border="0"<br />
|-<br />
|[[Image:Desktop_header.jpg]]<br />
|-<br />
|Help Desk Phone: '''(802) 443-2200'''<br> Contact E-mail: '''[mailto:HelpDesk@middlebury.edu HelpDesk@middlebury.edu]'''<br> Department: '''Library &amp; Information Services'''<br> Campus Location: '''Davis Family Library'''<br> Area Director: '''Mary Backus'''<br>'''<br />
|}<br />
<br><br />
<br />
{| border="0" align="center"<br />
|-<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 200px"<br />
|-<br />
|align="center"|Hardware Help<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 200px"<br />
|-<br />
|align="center"|Software Help<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 200px"<br />
|-<br />
|align="center"|Common Problems<br />
|}<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 200px"<br />
|-<br />
|align="center"|Common Problems<br />
|}<br />
<br />
|-<br />
<br />
|<br />
<br />
{|style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 200px"<br />
|-<br />
|align="center"|Common Problems<br />
|}<br />
<br />
<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21404Main Page Help Desk & Desktop Support2011-05-26T18:17:45Z<p>Heather Bell: </p>
<hr />
<div><br><br />
<br />
{| border="0"<br />
|-<br />
|[[Image:Desktop_header.jpg]]<br />
|-<br />
|Help Desk Phone: '''(802) 443-2200'''<br> Contact E-mail: '''[mailto:HelpDesk@middlebury.edu HelpDesk@middlebury.edu]'''<br> Department: '''Library &amp; Information Services'''<br> Campus Location: '''Davis Family Library'''<br> Area Director: '''Mary Backus'''<br>'''<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=User:Joseph_Antonioli&diff=21402User:Joseph Antonioli2011-05-26T16:21:12Z<p>Heather Bell: </p>
<hr />
<div>{| cellspacing="0" cellpadding="0" id="CBB" style="border: 2px solid rgb(177, 163, 191); padding: 0px; margin-top: 1em;"<br />
|-<br />
| colspan="2" style="border-bottom: 1px solid rgb(177, 163, 191); padding: 2px; background: rgb(224, 206, 242) none repeat scroll 0% 0%; -moz-background-clip: border; -moz-background-origin: padding; -moz-background-inline-policy: continuous;" |<br />
Campus Phone '''(802) 443 - 3062'''<br> E-Mail '''[mailto:jantonio@middlebury.edu EMAIL]'''<br> Department '''Library &amp; Information Services'''<br> Campus Location '''Library 213'''<br> Spouse/Partner '''Kimberly J. Antonioli'''<br> Title '''Ed Tech Specialist Digital Media'''<br />
<br />
<br> '''[[Image:Ball animation.png|frame]]'''<br />
<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21401Main Page Help Desk & Desktop Support2011-05-26T16:20:28Z<p>Heather Bell: </p>
<hr />
<div>{| cellspacing="0" cellpadding="0" id="CBB" style="border: 2px solid rgb(177, 163, 191); padding: 0px; margin-top: 1em;"<br />
|-<br />
| colspan="2" style="border-bottom: 1px solid rgb(177, 163, 191); padding: 2px; background: rgb(224, 206, 242) none repeat scroll 0% 0%; -moz-background-clip: border; -moz-background-origin: padding; -moz-background-inline-policy: continuous;" |<br />
Help Desk Phone '''(802) 443 - 2200'''<br> E-Mail '''[mailto:Helpdesk@middlebury.edu EMAIL]'''<br> Department '''Library &amp; Information Services'''<br> Campus Location '''Davis Library'''<br> Area Director '''Mary Backus'''<br>'''</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21400Main Page Help Desk & Desktop Support2011-05-26T16:11:08Z<p>Heather Bell: </p>
<hr />
<div>{| cellspacing="0" cellpadding="0" id="CBB" style="border: 2px solid rgb(177, 163, 191); padding: 0px; margin-top: 1em;"<br />
|-<br />
| colspan="2" style="border-bottom: 1px solid rgb(177, 163, 191); padding: 2px; background: rgb(224, 206, 242) none repeat scroll 0% 0%; -moz-background-clip: border; -moz-background-origin: padding; -moz-background-inline-policy: continuous;" |<br />
Help Desk Phone '''(802) 443 - 2200'''<br> E-Mail '''[mailto:Helpdesk@middlebury.edu EMAIL]'''<br> Department '''Library &amp; Information Services'''<br> Campus Location '''Davis Library'''<br> Area Director '''Mary Backus'''<br></div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21399Main Page Help Desk & Desktop Support2011-05-26T15:57:12Z<p>Heather Bell: </p>
<hr />
<div>{| cellspacing="0" cellpadding="0" id="CBB" style="border: 2px solid rgb(177, 163, 191); padding: 0px; margin-top: 1em;"<br />
|-<br />
| colspan="2" style="border-bottom: 1px solid rgb(177, 163, 191); padding: 2px; background: rgb(224, 206, 242) none repeat scroll 0% 0%; -moz-background-clip: border; -moz-background-origin: padding; -moz-background-inline-policy: continuous;" |<br />
Help Desk Phone '''(802) 443 - 2200'''<br> E-Mail '''[mailto:Helpdesk@middlebury.edu EMAIL]'''<br> Department '''Library &amp; Information Services'''<br> Campus Location '''Davis Library'''<br> Area Director '''Mary Backus'''<br> '''FIND HELP BY TOPIC BELOW'''<br />
<br />
<br />
|}</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21398Main Page Help Desk & Desktop Support2011-05-26T15:47:00Z<p>Heather Bell: </p>
<hr />
<div><br> '''[[Image:Ball animation.png|frame]]'''</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=21397Main Page Help Desk & Desktop Support2011-05-26T15:26:05Z<p>Heather Bell: New page: Image:desktop_header.jpeg</p>
<hr />
<div>[[Image:desktop_header.jpeg]]</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=File:Desktop_header.jpg&diff=21396File:Desktop header.jpg2011-05-26T15:22:09Z<p>Heather Bell: Desktop Support Header</p>
<hr />
<div>Desktop Support Header</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=MediaWiki:Sidebar&diff=21392MediaWiki:Sidebar2011-05-26T14:40:07Z<p>Heather Bell: </p>
<hr />
<div>*navigation<br />
**mainpage|mainpage<br />
**Main_Page_Faculty/Staff|Faculty & Staff<br />
**Main_Page_Students|Students<br />
**Main_Page_Help Desk & Desktop Support|Help Desk & Desktop Support<br />
**Main_Page_LIS_Staff|LIS Staff<br />
**Main_Page_Visitors_and_Guests|Visitors & Guests<br />
**Special:Mostlinkedcategories|Top Categories<br />
**Special:Categories|All Categories<br />
**recentchanges-url|recentchanges<br />
**helppage|help<br />
**http://mediawiki.middlebury.edu|Middlebury MediaWikis<br />
*sections<br />
**EdTech|EdTech<br />
**Helpdesk|Helpdesk<br />
**LIS Facilities|LIS Facilities<br />
**FMMC_Technology_Support|Film and Media Culture Technology<br />
**Collection Management|Research and Collection Services</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=MediaWiki:Sidebar&diff=21391MediaWiki:Sidebar2011-05-26T14:39:50Z<p>Heather Bell: </p>
<hr />
<div>*navigation<br />
**mainpage|mainpage<br />
**Main_Page_Faculty/Staff|Faculty & Staff<br />
**Main_Page_Students|Students<br />
**Main_Page_Help Desk & Desktop Support|Help Desk and Desktop Support<br />
**Main_Page_LIS_Staff|LIS Staff<br />
**Main_Page_Visitors_and_Guests|Visitors & Guests<br />
**Special:Mostlinkedcategories|Top Categories<br />
**Special:Categories|All Categories<br />
**recentchanges-url|recentchanges<br />
**helppage|help<br />
**http://mediawiki.middlebury.edu|Middlebury MediaWikis<br />
*sections<br />
**EdTech|EdTech<br />
**Helpdesk|Helpdesk<br />
**LIS Facilities|LIS Facilities<br />
**FMMC_Technology_Support|Film and Media Culture Technology<br />
**Collection Management|Research and Collection Services</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=MediaWiki:Sidebar&diff=21386MediaWiki:Sidebar2011-05-26T14:34:07Z<p>Heather Bell: </p>
<hr />
<div>*navigation<br />
**mainpage|mainpage<br />
**Main_Page_Faculty/Staff|Faculty/Staff<br />
**Main_Page_Students|Students<br />
**Main_Page_Help Desk & Desktop Support|Help Desk & Desktop Support<br />
**Main_Page_LIS_Staff|LIS Staff<br />
**Main_Page_Visitors_and_Guests|Visitors and Guests<br />
**Special:Mostlinkedcategories|Top Categories<br />
**Special:Categories|All Categories<br />
**recentchanges-url|recentchanges<br />
**helppage|help<br />
**http://mediawiki.middlebury.edu|Middlebury MediaWikis<br />
*sections<br />
**EdTech|EdTech<br />
**Helpdesk|Helpdesk<br />
**LIS Facilities|LIS Facilities<br />
**FMMC_Technology_Support|Film and Media Culture Technology<br />
**Collection Management|Research and Collection Services</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=MediaWiki:Sidebar&diff=21385MediaWiki:Sidebar2011-05-26T14:33:44Z<p>Heather Bell: </p>
<hr />
<div>*navigation<br />
**mainpage|mainpage<br />
**Main_Page_Faculty/Staff|Faculty/Staff<br />
**Main_Page_Students|Students<br />
**Main_Page_Help Desk & Desktop Support|Help Desk & Desktop Support<br />
**Main_Page_LIS_Staff|LIS Staff<br />
**Main_Page_Visitors_and_Guests|For Visitors and Guests<br />
**Special:Mostlinkedcategories|Top Categories<br />
**Special:Categories|All Categories<br />
**recentchanges-url|recentchanges<br />
**helppage|help<br />
**http://mediawiki.middlebury.edu|Middlebury MediaWikis<br />
*sections<br />
**EdTech|EdTech<br />
**Helpdesk|Helpdesk<br />
**LIS Facilities|LIS Facilities<br />
**FMMC_Technology_Support|Film and Media Culture Technology<br />
**Collection Management|Research and Collection Services</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=MediaWiki:Sidebar&diff=21384MediaWiki:Sidebar2011-05-26T14:31:57Z<p>Heather Bell: </p>
<hr />
<div>*navigation<br />
**mainpage|mainpage<br />
**Main_Page_Faculty/Staff|For Faculty/Staff<br />
**Main_Page_Students|For Students<br />
**Main_Page_Help Desk & Desktop Support|Help Desk & Desktop Support<br />
**Main_Page_LIS_Staff|For LIS Staff<br />
**Main_Page_Visitors_and_Guests|For Visitors and Guests<br />
**Special:Mostlinkedcategories|Top Categories<br />
**Special:Categories|All Categories<br />
**recentchanges-url|recentchanges<br />
**helppage|help<br />
**http://mediawiki.middlebury.edu|Middlebury MediaWikis<br />
*sections<br />
**EdTech|EdTech<br />
**Helpdesk|Helpdesk<br />
**LIS Facilities|LIS Facilities<br />
**FMMC_Technology_Support|Film and Media Culture Technology<br />
**Collection Management|Research and Collection Services</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page&diff=21352Main Page2011-05-25T13:40:07Z<p>Heather Bell: Added tag: 'desktop support'</p>
<hr />
<div>Welcome to the Library and Information Services Wiki. The LIS Wiki contains documentation and project updates from across LIS.<br />
<br />
If you haven’t been to the [http://go.middlebury.edu/lis LIS], [http://go.middlebury.edu/helpdesk Technology Help and Support], and [http://go.middlebury.edu/lib Library] web pages you may wish to begin there instead. You’ll find easy access to LIS Wiki pages and more. Go to the [http://go.middlebury.edu/lis LIS website] or type “go/lis” in the address bar. <br><br />
<br />
== LIS wiki content for you ==<br />
<br />
*'''[[Main Page Faculty/Staff]]''' or use go/liswiki-fs<br />
*'''[[Main Page Students]]''' or use go/liswiki-stu<br />
*'''[[Main Page LIS Staff]]''' or use go/liswiki-lis<br />
*'''[[Main Page Help Desk & Desktop Support]]'''<br />
*'''[[Main Page Visitors and Guests]]''' or use /liswiki-guest<br />
<br />
== Frequently used documentation ==<br />
<br />
*'''[[Helpdesk]]&nbsp;(Tech Helpdesk Public Documentation)'''&nbsp;- Links to all of the Helpdesk's guides and documentation, from connecting to the server to setting up language support in Microsoft Word.<br />
*'''[[Helpdesk Draft Documentation|Helpdesk Draft Documentation]]''' - less formal but very useful documentation<br />
*'''[[EdTech|Curricular Technology]]''' - Information on using digital technologies on campus, with examples of use.<br />
*'''[[Media Services]]''' - Digital media, screenings, video conferencing and more.<br />
*'''[[:Category:Borrowing|Borrowing]]''' - Borrowing guidelines for students, faculty, staff, and guest borrowers.<br />
*'''[[Telephone and Voice Mail Services]]''' - Instructions, installations, moves, repairs, and other voice services.<br />
*'''[[Reporting & Business Intelligence]]''' - Hyperion and other reporting related tools.<br />
*'''[[Banner]]''' - Banner Documentation.<br />
<br />
<br><br />
[[Category:Help Desk, helpdesk, user services, information technology, help, support]]<br />
[[Category:library information services]]<br />
[[Category:desktop support]]</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page&diff=21351Main Page2011-05-25T13:36:47Z<p>Heather Bell: Added tag: 'library information services'</p>
<hr />
<div>Welcome to the Library and Information Services Wiki. The LIS Wiki contains documentation and project updates from across LIS.<br />
<br />
If you haven’t been to the [http://go.middlebury.edu/lis LIS], [http://go.middlebury.edu/helpdesk Technology Help and Support], and [http://go.middlebury.edu/lib Library] web pages you may wish to begin there instead. You’ll find easy access to LIS Wiki pages and more. Go to the [http://go.middlebury.edu/lis LIS website] or type “go/lis” in the address bar. <br><br />
<br />
== LIS wiki content for you ==<br />
<br />
*'''[[Main Page Faculty/Staff]]''' or use go/liswiki-fs<br />
*'''[[Main Page Students]]''' or use go/liswiki-stu<br />
*'''[[Main Page LIS Staff]]''' or use go/liswiki-lis<br />
*'''[[Main Page Help Desk & Desktop Support]]'''<br />
*'''[[Main Page Visitors and Guests]]''' or use /liswiki-guest<br />
<br />
== Frequently used documentation ==<br />
<br />
*'''[[Helpdesk]]&nbsp;(Tech Helpdesk Public Documentation)'''&nbsp;- Links to all of the Helpdesk's guides and documentation, from connecting to the server to setting up language support in Microsoft Word.<br />
*'''[[Helpdesk Draft Documentation|Helpdesk Draft Documentation]]''' - less formal but very useful documentation<br />
*'''[[EdTech|Curricular Technology]]''' - Information on using digital technologies on campus, with examples of use.<br />
*'''[[Media Services]]''' - Digital media, screenings, video conferencing and more.<br />
*'''[[:Category:Borrowing|Borrowing]]''' - Borrowing guidelines for students, faculty, staff, and guest borrowers.<br />
*'''[[Telephone and Voice Mail Services]]''' - Instructions, installations, moves, repairs, and other voice services.<br />
*'''[[Reporting & Business Intelligence]]''' - Hyperion and other reporting related tools.<br />
*'''[[Banner]]''' - Banner Documentation.<br />
<br />
<br><br />
[[Category:Help Desk, helpdesk, user services, information technology, help, support]]<br />
[[Category:library information services]]</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page&diff=21350Main Page2011-05-25T13:29:49Z<p>Heather Bell: Added tag: 'Help Desk, helpdesk, user services, information technology, help, support'</p>
<hr />
<div>Welcome to the Library and Information Services Wiki. The LIS Wiki contains documentation and project updates from across LIS.<br />
<br />
If you haven’t been to the [http://go.middlebury.edu/lis LIS], [http://go.middlebury.edu/helpdesk Technology Help and Support], and [http://go.middlebury.edu/lib Library] web pages you may wish to begin there instead. You’ll find easy access to LIS Wiki pages and more. Go to the [http://go.middlebury.edu/lis LIS website] or type “go/lis” in the address bar. <br><br />
<br />
== LIS wiki content for you ==<br />
<br />
*'''[[Main Page Faculty/Staff]]''' or use go/liswiki-fs<br />
*'''[[Main Page Students]]''' or use go/liswiki-stu<br />
*'''[[Main Page LIS Staff]]''' or use go/liswiki-lis<br />
*'''[[Main Page Help Desk & Desktop Support]]'''<br />
*'''[[Main Page Visitors and Guests]]''' or use /liswiki-guest<br />
<br />
== Frequently used documentation ==<br />
<br />
*'''[[Helpdesk]]&nbsp;(Tech Helpdesk Public Documentation)'''&nbsp;- Links to all of the Helpdesk's guides and documentation, from connecting to the server to setting up language support in Microsoft Word.<br />
*'''[[Helpdesk Draft Documentation|Helpdesk Draft Documentation]]''' - less formal but very useful documentation<br />
*'''[[EdTech|Curricular Technology]]''' - Information on using digital technologies on campus, with examples of use.<br />
*'''[[Media Services]]''' - Digital media, screenings, video conferencing and more.<br />
*'''[[:Category:Borrowing|Borrowing]]''' - Borrowing guidelines for students, faculty, staff, and guest borrowers.<br />
*'''[[Telephone and Voice Mail Services]]''' - Instructions, installations, moves, repairs, and other voice services.<br />
*'''[[Reporting & Business Intelligence]]''' - Hyperion and other reporting related tools.<br />
*'''[[Banner]]''' - Banner Documentation.<br />
<br />
<br><br />
[[Category:Help Desk, helpdesk, user services, information technology, help, support]]</div>Heather Bellhttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page&diff=21343Main Page2011-05-24T16:18:25Z<p>Heather Bell: </p>
<hr />
<div>Welcome to the Library and Information Services Wiki. The LIS Wiki contains documentation and project updates from across LIS.<br />
<br />
If you haven’t been to the [http://go.middlebury.edu/lis LIS], [http://go.middlebury.edu/helpdesk Technology Help and Support], and [http://go.middlebury.edu/lib Library] web pages you may wish to begin there instead. You’ll find easy access to LIS Wiki pages and more. Go to the [http://go.middlebury.edu/lis LIS website] or type “go/lis” in the address bar. <br><br />
<br />
== LIS wiki content for you ==<br />
<br />
*'''[[Main Page Faculty/Staff]]''' or use go/liswiki-fs<br />
*'''[[Main Page Students]]''' or use go/liswiki-stu<br />
*'''[[Main Page LIS Staff]]''' or use go/liswiki-lis<br />
*'''[[Main Page Help Desk & Desktop Support]]'''<br />
*'''[[Main Page Visitors and Guests]]''' or use /liswiki-guest<br />
<br />
== Frequently used documentation ==<br />
<br />
*'''[[Helpdesk]]&nbsp;(Tech Helpdesk Public Documentation)'''&nbsp;- Links to all of the Helpdesk's guides and documentation, from connecting to the server to setting up language support in Microsoft Word.<br />
*'''[[Helpdesk Draft Documentation|Helpdesk Draft Documentation]]''' - less formal but very useful documentation<br />
*'''[[EdTech|Curricular Technology]]''' - Information on using digital technologies on campus, with examples of use.<br />
*'''[[Media Services]]''' - Digital media, screenings, video conferencing and more.<br />
*'''[[:Category:Borrowing|Borrowing]]''' - Borrowing guidelines for students, faculty, staff, and guest borrowers.<br />
*'''[[Telephone and Voice Mail Services]]''' - Instructions, installations, moves, repairs, and other voice services.<br />
*'''[[Reporting & Business Intelligence]]''' - Hyperion and other reporting related tools.<br />
*'''[[Banner]]''' - Banner Documentation.<br />
<br />
<br></div>Heather Bell