https://mediawiki.middlebury.edu/LIS/api.php?action=feedcontributions&user=James+Beauchemin&feedformat=atomLibrary & ITS Wiki - User contributions [en]2024-03-28T14:30:57ZUser contributionsMediaWiki 1.35.14https://mediawiki.middlebury.edu/LIS/index.php?title=Routers_and_Wireless_Access_Points&diff=22362Routers and Wireless Access Points2011-09-13T18:57:01Z<p>James Beauchemin: </p>
<hr />
<div><br><br />
<br />
== Personal Routers (of any type): ==<br />
<br />
Personal routers of any type are prohibited on the Middlebury Campus network. <br />
<br />
<br> <br />
<br />
According to the [http://www.middlebury.edu/about/handbook/lis/network_policies handbook&nbsp;]&nbsp;: <br />
<br />
Home networking devices, such as DSL or cable-modem devices, home routers, wireless routers and wireless access points, etc., can cause serious disruption of campus network services. The default, "out of the box" configurations of many of these are such that, if connected directly into the campus network, they can disable network access for an entire subnet. No such device may be connected to the campus network without prior consultation and approval of LIS network management staff. Discovery of unauthorized devices may result in immediate disconnection of network service. If a device is found to be disrupting network services, it will immediately be disconnected from the network while LIS staff members attempt to contact the owner. <br />
<br />
<br> <br />
<br />
Related pages: <br />
<br />
*[http://mediawiki.middlebury.edu/wiki/LIS/Wireless_Troubleshooting Wireless Troubleshooting] <br><br />
<br />
[[Category:Routers]] [[Category:Mac]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Routers_and_Wireless_Access_Points&diff=22361Routers and Wireless Access Points2011-09-13T18:56:05Z<p>James Beauchemin: </p>
<hr />
<div><br><br />
<br />
== Personal Routers (of any type): ==<br />
<br />
Personal routers of any type are prohibited on the Middlebury Campus network. <br />
<br />
<br> <br />
<br />
According to the [http://www.middlebury.edu/about/handbook/lis/network_policies handbook&nbsp;]&nbsp;: <br />
<br />
Home networking devices, such as DSL or cable-modem devices, home routers, wireless routers and wireless access points, etc., can cause serious disruption of campus network services. The default, "out of the box" configurations of many of these are such that, if connected directly into the campus network, they can disable network access for an entire subnet. No such device may be connected to the campus network without prior consultation and approval of LIS network management staff. Discovery of unauthorized devices may result in immediate disconnection of network service. If a device is found to be disrupting network services, it will immediately be disconnected from the network while LIS staff members attempt to contact the owner. <br />
<br />
<br> <br />
<br />
Related pages: <br />
<br />
* Wireless Troubleshooting <br><br />
<br />
[[Category:Routers]]<br />
[[Category:Mac]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Routers_and_Wireless_Access_Points&diff=22353Routers and Wireless Access Points2011-09-13T14:24:38Z<p>James Beauchemin: </p>
<hr />
<div>== Wireless Routers, WAPs, APs, Airports et al ==<br />
<br />
Common types of wireless routers (aka WAPs, routers, APs): <br />
<br />
Apple: Airport Extreme, Airport Express, Time Capsule. All are configured with the Airport Setup Utility (details below). <br />
<br />
Linksys, Belkin, TrendNet: Recommended to be configured via their web interface (details below).<br />
<br />
== See also ==<br />
<br />
*[[Wireless Troubleshooting]]<br />
<br />
== Personal Routers (of any type): ==<br />
<br />
Personal routers of any type are prohibited on the Middlebury Campus network. <br />
<br />
<br><br />
<br />
According to the [http://www.middlebury.edu/about/handbook/lis/network_policies handbook&nbsp;]&nbsp;: <br />
<br />
Home networking devices, such as DSL or cable-modem devices, home routers, wireless routers and wireless access points, etc., can cause serious disruption of campus network services. The default, "out of the box" configurations of many of these are such that, if connected directly into the campus network, they can disable network access for an entire subnet. No such device may be connected to the campus network without prior consultation and approval of LIS network management staff. Discovery of unauthorized devices may result in immediate disconnection of network service. If a device is found to be disrupting network services, it will immediately be disconnected from the network while LIS staff members attempt to contact the owner. <br />
<br />
<br />
<br />
<br />
<br />
[[Category:Routers]]<br />
<br />
== Instructions on configuring a router as a WAP ==<br />
<br />
Wireless Access Point Configuration Guidelines <br />
<br />
#WAP delivered to helpdesk (w/ documentation, by owner, do not check devices in, configure them with the owner –see below) <br />
##(note that Apple AirPort WAPs should be configure with Apple's AirPort Setup Assistant or AirPort Utility - these can be installed with the CD that came with the WAP or by using the Helpdesk iMac which has them in the /Applications/Utilities folder) <br />
#Connect to WAP w/ HD computer (via Ethernet cable – use switch ports, NOT internet, uplink or WAN port) <br />
#Browse to the WAP – http://ip_address_of_wap (ipconfig from computer will provide default gateway = WAP address ) <br />
##Logging in will depend on make/model of the device, use the documentation or try a Google search to find default username/password <br />
##The IP address of the WAP is usually (but not always) 192.168.1.1 <br />
#Configure WAP: <br />
##Disable DHCP (note that once this happens you will need to RESET the AP to configure it again) <br />
##Set SSID to username <br />
##Enable WEP or WPA (user sets password – can be shared) <br />
##Admin Password for WAP (user sets password – not to be shared) <br />
#Test WAP (connect WAP to network jack, connect a computer wirelessly, confirm 140.233.x.x IP address for computer) <br />
#Tape Label on WAP (SSID=username; IP Address of WAP – from step 3; and tape over WAN/uplink port)<br />
<br />
If for some reason you need to reset the AP, look for a small button labeled "RESET". Note that resetting the AP will usually undo all the steps that were done before, including erasing any passwords that were set. Consult Google or the AP's documentation for more details on how to reset an AP. <br />
<br />
== Configuration for Airport ==<br />
<br />
#Turn on MacBook. Plug airport in via Eth downlink to computer, then plug in power but do NOT plug in WAN uplink. <br />
#Check network settings to ensure that computer is getting connectivity via Eth port, but the address should be 192... or 169..., not 140.233.... That means that the Airport router is working and isn't connected to the wider internet. <br />
#Open utilities -&gt; Airport Setup Utility (CD in Helpdesk if not auto installed). ASU should detect your Airport after some searching. <br />
#Enter "Manual Setup" and configure the Airport accordingly: register according to MAC address, DHCP should be off...<br />
<br />
#Unplug power from the Airport, plug in Eth from WAN network, plug back in. If settings are correct, when the airport reinitializes, it should get a 140.233 address and the computer connected to it should also get a 140.233 address (while connected by wire).<br />
<br />
== Troubleshooting Aruba Wireless Access Points ==<br />
<br />
The College provides wireless network in a large portion of the campus. The wireless coverage depends on the wireles routers that are being installed. The College uses '''Aruba Wireless Access Points'''. They are white in color and have a large gray number on the front, indicating the model. Usually they are set up to obtain electricity, configuration, and network connection, all through the wired ethernet port (so you won't see a power cable). When reporting a problem with an Aruba router, please let the Helpdesk know: <br />
<br />
*where the device is location (building and room) <br />
*what color is it <br />
*what's the model number <br />
*which lights are on, if any, and are any of the lights solid on, or blinking.<br />
<br />
Here are some diagnostic notes: <br />
<br />
*The first (leftmost) LED light is the power indicator (PWR). The second LED&nbsp;light is the ethernet indicator (ENET ). The last (rightmost) LED&nbsp;light is the wireless signal indicator (WLAN). <br />
*If all lights are off, then the router is recieving no power, nor ethernet, and is therefore not broadcasting wireless signal. <br />
*If the PWR light is on, it means the unit is receiveing power. If the PWR&nbsp;light is blinking, there's a power problem (check the power cable, if there is one, else check the ethernet cable -- these units can receive power AND ethernet through the ethernet cable). <br />
*If the ENET light is on or blinking, it means the unit is receiving ethernet signal. If the ENET light is off, there's a problem with the network connection (check the ethernet cable). <br />
*If the WLAN light is on it means that the unit is broadcasting wireless. If the WLAN&nbsp;light is blinking or off, there may be a problem with the network cable (it may be plugged into the wrong port/jack on the wall). Contact the Helpdesk and report this symptom and they will dispatch a technician.<br />
<br />
[[Category:Mac]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Routers_and_Wireless_Access_Points&diff=22352Routers and Wireless Access Points2011-09-13T14:24:20Z<p>James Beauchemin: /* Routers must come to US */</p>
<hr />
<div>== Wireless Routers, WAPs, APs, Airports et al ==<br />
<br />
Common types of wireless routers (aka WAPs, routers, APs): <br />
<br />
Apple: Airport Extreme, Airport Express, Time Capsule. All are configured with the Airport Setup Utility (details below). <br />
<br />
Linksys, Belkin, TrendNet: Recommended to be configured via their web interface (details below).<br />
<br />
== See also ==<br />
<br />
*[[Wireless Troubleshooting]]<br />
<br />
== Personal Routers (of any type): ==<br />
<br />
Personal routers of any type are prohibited on the Middlebury Campus network.<br />
<br />
<br />
<br />
According to the [http://www.middlebury.edu/about/handbook/lis/network_policies handbook&nbsp;] :<br />
<br />
Home networking devices, such as DSL or cable-modem devices, home routers, wireless routers and wireless access points, etc., can cause serious disruption of campus network services. The default, "out of the box" configurations of many of these are such that, if connected directly into the campus network, they can disable network access for an entire subnet. No such device may be connected to the campus network without prior consultation and approval of LIS network management staff. Discovery of unauthorized devices may result in immediate disconnection of network service. If a device is found to be disrupting network services, it will immediately be disconnected from the network while LIS staff members attempt to contact the owner.<br />
<br />
[[Category:Routers]]<br />
<br />
== Instructions on configuring a router as a WAP ==<br />
<br />
Wireless Access Point Configuration Guidelines <br />
<br />
#WAP delivered to helpdesk (w/ documentation, by owner, do not check devices in, configure them with the owner –see below) <br />
##(note that Apple AirPort WAPs should be configure with Apple's AirPort Setup Assistant or AirPort Utility - these can be installed with the CD that came with the WAP or by using the Helpdesk iMac which has them in the /Applications/Utilities folder) <br />
#Connect to WAP w/ HD computer (via Ethernet cable – use switch ports, NOT internet, uplink or WAN port) <br />
#Browse to the WAP – http://ip_address_of_wap (ipconfig from computer will provide default gateway = WAP address ) <br />
##Logging in will depend on make/model of the device, use the documentation or try a Google search to find default username/password <br />
##The IP address of the WAP is usually (but not always) 192.168.1.1 <br />
#Configure WAP: <br />
##Disable DHCP (note that once this happens you will need to RESET the AP to configure it again) <br />
##Set SSID to username <br />
##Enable WEP or WPA (user sets password – can be shared) <br />
##Admin Password for WAP (user sets password – not to be shared) <br />
#Test WAP (connect WAP to network jack, connect a computer wirelessly, confirm 140.233.x.x IP address for computer) <br />
#Tape Label on WAP (SSID=username; IP Address of WAP – from step 3; and tape over WAN/uplink port)<br />
<br />
If for some reason you need to reset the AP, look for a small button labeled "RESET". Note that resetting the AP will usually undo all the steps that were done before, including erasing any passwords that were set. Consult Google or the AP's documentation for more details on how to reset an AP. <br />
<br />
== Configuration for Airport ==<br />
<br />
#Turn on MacBook. Plug airport in via Eth downlink to computer, then plug in power but do NOT plug in WAN uplink. <br />
#Check network settings to ensure that computer is getting connectivity via Eth port, but the address should be 192... or 169..., not 140.233.... That means that the Airport router is working and isn't connected to the wider internet. <br />
#Open utilities -&gt; Airport Setup Utility (CD in Helpdesk if not auto installed). ASU should detect your Airport after some searching. <br />
#Enter "Manual Setup" and configure the Airport accordingly: register according to MAC address, DHCP should be off...<br />
<br />
#Unplug power from the Airport, plug in Eth from WAN network, plug back in. If settings are correct, when the airport reinitializes, it should get a 140.233 address and the computer connected to it should also get a 140.233 address (while connected by wire).<br />
<br />
== Troubleshooting Aruba Wireless Access Points ==<br />
<br />
The College provides wireless network in a large portion of the campus. The wireless coverage depends on the wireles routers that are being installed. The College uses '''Aruba Wireless Access Points'''. They are white in color and have a large gray number on the front, indicating the model. Usually they are set up to obtain electricity, configuration, and network connection, all through the wired ethernet port (so you won't see a power cable). When reporting a problem with an Aruba router, please let the Helpdesk know: <br />
<br />
*where the device is location (building and room) <br />
*what color is it <br />
*what's the model number <br />
*which lights are on, if any, and are any of the lights solid on, or blinking.<br />
<br />
Here are some diagnostic notes: <br />
<br />
*The first (leftmost) LED light is the power indicator (PWR). The second LED&nbsp;light is the ethernet indicator (ENET ). The last (rightmost) LED&nbsp;light is the wireless signal indicator (WLAN). <br />
*If all lights are off, then the router is recieving no power, nor ethernet, and is therefore not broadcasting wireless signal. <br />
*If the PWR light is on, it means the unit is receiveing power. If the PWR&nbsp;light is blinking, there's a power problem (check the power cable, if there is one, else check the ethernet cable -- these units can receive power AND ethernet through the ethernet cable). <br />
*If the ENET light is on or blinking, it means the unit is receiving ethernet signal. If the ENET light is off, there's a problem with the network connection (check the ethernet cable). <br />
*If the WLAN light is on it means that the unit is broadcasting wireless. If the WLAN&nbsp;light is blinking or off, there may be a problem with the network cable (it may be plugged into the wrong port/jack on the wall). Contact the Helpdesk and report this symptom and they will dispatch a technician.<br />
<br />
[[Category:Mac]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=21322HEAT2011-05-23T15:09:43Z<p>James Beauchemin: </p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br><br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
==== Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). ====<br />
<br />
<br><br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br><br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br><br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup (Answer Wizard available)<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp; <br />
<br />
=== <u>Change Management Process for HEAT 9.5</u>:<br> ===<br />
<br />
<br><br />
<br />
We have implemented an official Change Management Process to handle HEAT 9.5 requests and/or Bug Reports.&nbsp; Please follow these instructions to submit a change request for HEAT. <br />
<br />
<br><br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx'''<br><br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br><br />
<br />
<br><br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results.The location of this spreadsheet is here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx''' <br />
<br />
====== Note:&nbsp; You can copy and paste the UNC paths above in a 'Run' window by selecting 'Start' then 'Run' and pasting link<br> ======<br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information. <br />
#Documentation - looking for a User Guide to help you learn HEAT?&nbsp; Once you install HEAT 9.5.1 on your computer you will notice a HEAT_User_Guide.PDF at:&nbsp; '''Start | Program Files | HEAT.'''<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
== Service Patch Updates: ==<br />
<br />
Visit this [https://mediawiki.middlebury.edu/wiki/LIS/HEAT/Updates '''link'''] for the details of each patch release. <br />
<br />
<br><br />
<br />
9.5.1.33 (Feb 20, 2011) <br />
<br />
9.5.1.34 (March 17, 2011)<br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21179Backing Up Your Data2011-05-06T14:27:19Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''This section describes backing-up your Desktop, Bookmarks, Documents, Signatures and iTunes''' <br />
<br />
<br>'''For computers running Windows XP'''&nbsp; [you will want to copy the following folder(s) to your external storage location]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
&nbsp;&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; '''Firefox 3.x / 4.x''' <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: '''[Show me how''']] <br />
<br />
<br><br />
<br />
==== iTunes - If you use iTunes you will want to visit these two links: ====<br />
<br />
&nbsp;&nbsp; [http://support.apple.com/kb/ht1382 Backup] <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/SaveMyFiles#iTUNES Deauthorize] <br />
<br />
--------------------------------------------------------------------------------------------------------------------------------------<br><br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br />
<br />
For more information and steps to backup various areas on your Apple computer please visit this [http://support.apple.com/kb/ht1553 Apple Support Backup Link].<br />
<br />
<br><br />
<br />
----<br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
Please visit this wiki page [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#Restoring_Saved_Files_To_Your_New_.28or_Newly-Reimaged.29.C2.A0Computer '''link''' ]&nbsp;for information regarding the retore of your data onto a new computer. <br />
<br />
[[Category:Backing-Up|<font color="#000000"></font>Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21178Backing Up Your Data2011-05-06T14:20:56Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''This section describes backing-up your Desktop, Bookmarks, Documents, Signatures and iTunes''' <br />
<br />
<br>'''For computers running Windows XP'''&nbsp; [you will want to copy the following folder(s) to your external storage location]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
&nbsp;&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; '''Firefox 3.x / 4.x''' <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: '''[Show me how''']] <br />
<br />
<br><br />
<br />
==== iTunes - If you use iTunes you will want to visit these two links: ====<br />
<br />
&nbsp;&nbsp; [http://support.apple.com/kb/ht1382 Backup] <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/SaveMyFiles#iTUNES Deauthorize] <br />
<br />
--------------------------------------------------------------------------------------------------------------------------------------<br><br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
----<br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
Please visit this wiki page [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#Restoring_Saved_Files_To_Your_New_.28or_Newly-Reimaged.29.C2.A0Computer '''link''' ]&nbsp;for information regarding the retore of your data onto a new computer. <br />
<br />
[[Category:Backing-Up|<font color="#000000"></font>Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21177Backing Up Your Data2011-05-06T14:20:22Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''This section describes backing-up your Desktop, Bookmarks, Documents, Signatures and iTunes''' <br />
<br />
<br>'''For computers running Windows XP'''&nbsp; [you will want to copy the following folder(s) to your external storage location]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
&nbsp;&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; '''Firefox 3.x / 4.x''' <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: '''[Show me how''']] <br />
<br />
<br><br />
<br />
==== iTunes - If you use iTunes you will want to visit these two links: ====<br />
<br />
&nbsp;&nbsp; [http://support.apple.com/kb/ht1382 Backup] <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/SaveMyFiles#iTUNES Deauthorize] <br />
<br />
<br><br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
----<br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
Please visit this wiki page [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#Restoring_Saved_Files_To_Your_New_.28or_Newly-Reimaged.29.C2.A0Computer '''link''' ]&nbsp;for information regarding the retore of your data onto a new computer. <br />
<br />
[[Category:Backing-Up|<font color="#000000"></font>Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21176Backing Up Your Data2011-05-06T14:19:10Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''This section describes backing-up your Desktop, Bookmarks, Documents, Signatures and iTunes'''<br />
<br />
<br>'''For computers running Windows XP'''&nbsp; [you will want to copy the following folder(s) to your external storage location]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
&nbsp;&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; '''Firefox 3.x / 4.x''' <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: '''[Show me how''']] <br />
<br />
<br><br />
<br />
==== iTunes - If you use iTunes you will want to visit these two links: ====<br />
<br />
&nbsp;&nbsp; [http://support.apple.com/kb/ht1382 Backup] <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/SaveMyFiles#iTUNES Deauthorize] <br />
<br />
<br><br />
<br />
----<br />
<br />
<br><br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
---------------------------------------------------------------------------------------------------------------------------------------------------------------------<br />
<br />
<br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
Please visit this wiki page [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#Restoring_Saved_Files_To_Your_New_.28or_Newly-Reimaged.29.C2.A0Computer '''link''' ]&nbsp;for information regarding the retore of your data onto a new computer. <br />
<br />
[[Category:Backing-Up|<font color="#000000"></font>Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21173Backing Up Your Data2011-05-06T14:16:06Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''For computers running Windows XP'''&nbsp; [you will want to copy the following folder(s) to your external storage location]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
&nbsp;&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; '''Firefox 3.x / 4.x''' <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: '''[Show me how''']] <br />
<br />
<br><br />
<br />
==== iTunes - If you use iTunes you will want to visit these two links: ====<br />
<br />
&nbsp;&nbsp; [http://support.apple.com/kb/ht1382 Backup]<br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/SaveMyFiles#iTUNES Deauthorize]<br />
<br />
<br><br />
<br />
----<br />
<br />
<br><br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
---------------------------------------------------------------------------------------------------------------------------------------------------------------------<br />
<br />
<br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
Please visit this wiki page [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#Restoring_Saved_Files_To_Your_New_.28or_Newly-Reimaged.29.C2.A0Computer '''link''' ]&nbsp;for information regarding the retore of your data onto a new computer. <br />
<br />
[[Category:Backing-Up|<font color="#000000"></font>Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21172Backing Up Your Data2011-05-06T14:11:29Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''For computers running Windows XP'''&nbsp; [you will want to copy the following folder(s) to your external storage location]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]'''<br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
&nbsp;&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; '''Firefox 3.x / 4.x''' <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: '''[Show me how''']] <br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
----<br />
<br />
<br><br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
Please visit this wiki page [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#Restoring_Saved_Files_To_Your_New_.28or_Newly-Reimaged.29.C2.A0Computer '''link''' ]&nbsp;for information regarding the retore of your data onto a new computer.<br />
<br />
<br />
<br />
[[Category:Backing-Up|<font color="#000000"></font>Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21171Backing Up Your Data2011-05-06T14:06:38Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''For computers running Windows XP'''&nbsp; [you will want to copy the following folder(s) to your external storage location]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]'''<br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
&nbsp;&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; '''Firefox 3.x / 4.x''' <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: '''[Show me how''']] <br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
----<br />
<br />
<br><br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Saving_And_Restoring_Favorites,_Signature_Files,_And_Other_Files_On_Your_Hard_Drive&diff=21170Saving And Restoring Favorites, Signature Files, And Other Files On Your Hard Drive2011-05-06T14:05:24Z<p>James Beauchemin: </p>
<hr />
<div>You can save and restore your list of Favorites (Bookmarks)&nbsp;from web browsers such as Internet Explorer and Firefox, your signature files in Outlook, and any other personal files saved on your hard drive for use on your new (or newly re-imaged) computer. <br />
<br />
== Saving Your Web Browser Favorites (Bookmarks),&nbsp;Outlook Signature Files and Other Files on Your Hard Drive ==<br />
<br />
*Login to your old computer.<br />
<br />
=== To save your Internet Explorer '''Favorites (Bookmarks)''': ===<br />
<br />
*Start Internet Explorer. <br />
*From the '''File''' menu, select '''Import and Export'''. The '''Import/Export Wizard''' opens. <br />
*Click [[Image:Next button.PNG]]. <br />
*Select '''Export Favorites'''. Click [[Image:Next button.PNG]]. <br />
*Select the '''Favorites''' folder Click [[Image:Next button.PNG]]. <br />
*After the '''Export to a File or Address '''bulleted item, click Browse. The '''Select Bookmark File''' dialog box opens. <br />
*In the '''Save in '''field, use the drop-down triangle to navigate to your server storage space on '''\middfiles'''. <br />
*Change the name of your bookmark file to reflect the browser and date of this save, for example '''IE&nbsp;''''''bookmarks-3-15-2010.htm'''. <br />
*Click Save. The '''Export to a File or Address''' field will reflect your choice of filename and location. <br />
*Click [[Image:Next button.PNG]]. <br />
*Click Finish. <br />
*The message '''Successfully exported favorites '''should appear. Click OK.<br />
<br />
=== To save your&nbsp;Mozilla Firefox&nbsp;Favorites (Bookmarks): ===<br />
<br />
*Start Firefox. <br />
*From the '''Bookmarks '''menu,&nbsp;select '''Organize Bookmarks'''. <br />
*Click the '''Import and Backup '''button then click '''Export HTML'''.&nbsp; The '''Export Bookmarks File '''dialog box opens. <br />
*In the '''Save in '''field, use the drop-down triangle to navigate to your server storage space on '''\middfiles'''. <br />
*Change the name of your bookmark file to reflect the browser and date of this save, for example '''FF bookmarks-5-4-2011.html'''. <br />
*Click '''Save'''.&nbsp; You will not receive any notice confirming your save. <br />
*Close&nbsp;the '''Library '''window.<br />
<br />
=== To save other Files on your Hard Drive: ===<br />
<br />
Work-related data and files should already be stored on in your personal \Middfiles folder or in a shared department folder so it can be available from any networked computer and also be protected by regular server backup.&nbsp; The steps below explain where to look for files on the hard drive that might be lost when you receive a new computer or have to have your old computer re-imaged due to a virus.&nbsp; <br />
<br />
Note:&nbsp;&nbsp;Any non-work-related files (music, photos, etc.) should be copied to a personally-owned CD, DVD, or external hard drive. <br />
<br />
*Right-click Start and select '''Explore '''from the pop-up menu. <br />
*From the '''View '''menu, point to '''Explorer Bar '''and then select '''Folders '''from the submenu (if not already checked). <br />
*In the '''Folders '''list at left, click on '''C:\Documents and Settings''', then click your '''username''', then '''My Documents.&nbsp; '''Any files stored in My Documents will not be available on your new computer; if they are needed you will want to copy them to an appropriate location. <br />
*Use the drag and drop to \Middfiles procedure to save any other work-related files you will need.&nbsp;To do this, slide the left-hand scroll bar down so the appropriate \Middfiles destination&nbsp;is&nbsp;visible in the Folders list at left. <br />
*Click and drag folders/files&nbsp;from the <u>right-hand</u> panel to the desired destination folder on \Middfiles in the Folders list at left. <br />
*For your Desktop items follow the procedure above but replace "My Documents" in bullet 3 with "Desktop"<br />
<br />
=== To save your Outlook Signature folder: <br> ===<br />
<br />
Note: If you only have one or two signatures you may prefer to recreate them using an old sent message once you have your new computer. <br />
<br />
*Right-click Start and select Explore from the pop-up menu. <br />
*From the View menu, point to Explorer Bar and then select Folders from the submenu (if not already checked). <br />
*In the Folders list at left, click on C:\Documents and Settings, then click on your username. <br />
*Continuing in the left pane, click Application Data, then Microsoft. <br />
*Slide the left scroll bar down so your U:\ drive folder on \middfiles is visible in the Folders list at left. <br />
*Click and drag the Signatures folder (if any) in the right panel to your U:\ drive folder on \middfiles in the Folders list.<br />
<br />
=== To Save your Sanity -- Double-check your Work: ===<br />
<br />
*Take a moment to look in your Middfiles '''U:\ '''drive folder (and departmental folder if appropriate) and confirm that you can see the items you backed up using the instructions above.&nbsp;&nbsp;Be sure the file sizes&nbsp;are not 0 KB.&nbsp; This would indicate an unsuccessful save.<br />
<br />
<br><br />
<br />
== Restoring Saved Files To Your New (or Newly-Reimaged)&nbsp;Computer ==<br />
<br />
'''Use the instructions that follow to help you restore these files to your&nbsp;new (or newly-reimaged)&nbsp;computer.''' <br />
<br />
&nbsp; <br />
<br />
*Login to your new computer.<br />
<br />
=== To restore your Internet Explorer '''Favorites''' (Bookmarks): ===<br />
<br />
*Start Internet Explorer. <br />
*Click the '''Favorites '''button. <br />
*Click the drop-down triangle beside '''Add to Favorites'''. <br />
*Select '''Import and Export'''. The '''Import/Export Settings''' dialog box opens. <br />
*Click the radio button&nbsp;beside '''Import from a File '''then click&nbsp;&nbsp;[[Image:Next button.PNG]]. <br />
*Check the box beside '''Favorites'''. Click [[Image:Next button.PNG]]. <br />
*Click '''Browse'''.'''&nbsp; '''The '''Select Bookmark File''' dialog box opens. <br />
*Navigate to your server storage space on '''\middfiles''' using the left-hand pane. <br />
*Select the file you saved from your old computer. <br />
*Click '''Open'''. The '''Type or Browse to a File: '''field will reflect your choice of filename and location. <br />
*Click [[Image:Next button.PNG]]. <br />
*You will be asked where to place the imported favorites. Select the '''Favorites''' folder. <br />
*Click '''Import'''. The message "You have successfully imported these settings"&nbsp;should appear. <br />
*Click Finish. <br />
*Click the '''Favorites '''button at the far left; your favorites/bookmarks should now be available for use.<br />
<br />
=== To restore your Mozilla Firefox Favorites (Bookmarks): ===<br />
<br />
*Start Firefox. <br />
*Click the '''Firefox '''button (top left). <br />
*Click '''Bookmarks'''. <br />
*Click the '''Import and Backup '''button, then click&nbsp;'''Import HTML'''. <br />
*From the Import Wizard dialog box, choose '''From an HTML File '''then click '''Next'''. <br />
*Navigate to your server storage space on \middfiles using the left-hand pane. <br />
*Select the file you saved from your old computer, then click '''Open'''. <br />
*Close the '''Library '''window. <br />
*Click the '''star '''button at the far right ("Display your bookmarks");&nbsp;your favorites/bookmarks should now be available for use.<br />
<br />
=== To restore other files ===<br />
<br />
*<br />
<br />
=== To restore your Outlook Signatures (if needed)&nbsp; ===<br />
<br />
For Windows XP computer you should copy your signature folder to the following location: '''C:\Documents and Settings\''your-username''\Application Data\Microsoft'''.&nbsp; For Windows 7 computers the location should be&nbsp;'''C:\Users\''your-username''\AppData\Roaming\Microsoft\Signatures'''. <br />
<br />
*'''IMPORTANT: '''Close all Outlook windows. <br />
*Right-click the '''Windows Orb '''(Start) then select '''Open Windows Explorer'''from the pop-up menu. <br />
*Navigate to the '''Signatures''' folder in your '''\Middfiles''' folder so the contents are visible in the right panel. <br />
*Press '''Ctrl''' + '''A''' to '''Select All''' files. <br />
*Press '''Ctrl''' + '''C''' to '''Copy''' all files. <br />
*Navigate to '''C:\Documents and Settings\''your-username''\Application Data\Microsoft''' so the contents of the '''Signatures''' folder (if any) are visible in the panel on the right. <br />
*Right-click a blank space in the folder in the pane on the right and select '''Paste '''from the pop-up menu to paste the files into your '''Signatures''' folder. Click '''Yes''' or '''Yes to All''' to confirm replacements.<br />
<br />
== A Final Note ==<br />
<br />
We encourage you to save all documents created with production software, such as Microsoft Word, Excel, or PowerPoint, in your personal or departmental folders on '''\Middfiles'''. Saving data on our file servers offers the following advantages: <br />
<br />
*Your data is stored on robust central computers that offer password protection for your files. <br />
*Your data is accessible from any networked computer on campus or through a browser using NetStorage. <br />
*'''\Middfiles''' is backed up ''by someone else'' so lost files can be recovered. Call the Helpdesk at (802)443-2200 to recover a file. <br />
*The server is periodically scanned for viruses.</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21169Backing Up Your Data2011-05-06T14:03:10Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''For computers running Windows XP'''&nbsp; [you will want to copy the following folder(s) to your external storage location]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp;<br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
&nbsp;&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29: [Show me how]]'''<br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; '''Firefox 3.x / 4.x''' <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== &nbsp;Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: '''[Show me how''']] <br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
----<br />
<br />
<br><br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21168Backing Up Your Data2011-05-06T14:00:47Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''For computers running Windows XP'''&nbsp; [you will want to copy the following folder(s) to your external storage location]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;'''[Show me how'''''']''' <br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;'''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29: [Show me how]''''''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29: ]]<br>'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; '''Firefox 3.x / 4.x''' <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29: [Show me how]]'''<br />
<br />
<br><br />
<br />
==== &nbsp;Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: '''[Show me how''']] <br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
----<br />
<br />
<br><br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21167Backing Up Your Data2011-05-06T13:58:16Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''For computers running Windows XP'''&nbsp; [you will want to copy the following folder(s) to your external storage location]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;'''[Show me how'''''']'''<br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
&nbsp;&nbsp;&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29: &nbsp;'''[Show me how''']'''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29: ]&nbsp;]<br>'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; '''Firefox 3.x / 4.x''' <br />
<br />
&nbsp;&nbsp;&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29: '''&nbsp;''''''[Show me how'''] ]<br><br />
<br />
<br><br />
<br />
==== &nbsp;Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive: [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; [https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: '''[Show me how]''']<br />
<br />
<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
----<br />
<br />
<br><br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21166Backing Up Your Data2011-05-06T13:51:33Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''For computers running Windows XP'''&nbsp; [you will want to copy the following folder(s) to your external storage location]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive '''[Show me how]'''] <br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29.C2.A0links: '''[Show me how''']''']&nbsp;<br>'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; '''Firefox 3.x / 4.x'''<br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;'''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29.C2.A0links: '''[Show me how''']] <br><br />
<br />
<br><br />
<br />
==== &nbsp;Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: [Show me how]]''' <br />
<br />
<br><br />
<br />
<br />
<br />
<br />
<br />
----<br />
<br />
<br><br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21165Backing Up Your Data2011-05-06T13:48:22Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''Windows running XP'''&nbsp; [you will want to copy the following folders to your external source]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp; &nbsp;[Show me how] <br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29.C2.A0links: '''[Show me how''']''']&nbsp;<br>'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; Firefox 3.x / 4.x <br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;'''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29.C2.A0links: '''[Show me how''']] <br><br />
<br />
<br><br />
<br />
==== &nbsp;Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: [Show me how]]''' <br />
<br />
<br><br />
<br />
----<br />
<br />
<br><br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21164Backing Up Your Data2011-05-06T13:47:50Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''Windows running XP'''&nbsp; [you will want to copy the following folders to your external source]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive:&nbsp; '''C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp; &nbsp;[Show me how] <br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
&nbsp;&nbsp; '''Internet Explorer 6,7,8:''' <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive:&nbsp;'''&nbsp;C:\Documents and Settings\&lt;username&gt;\Favorites'''<br />
<br />
===== &nbsp;&nbsp;&nbsp;&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29.C2.A0links: [Show me how]]&nbsp;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; Firefox 3.x / 4.x =====<br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;'''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29.C2.A0links: '''[Show me how''']] <br><br />
<br />
<br />
<br />
==== &nbsp;Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space <br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_other_Files_on_your_Hard_Drive [Show me how]]''' <br />
<br />
<br><br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: [Show me how]]''' <br />
<br />
<br><br />
<br />
------------------------------------------------------------------------------------------------------------------------------------------------------------------<br><br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21163Backing Up Your Data2011-05-06T13:44:51Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''Windows running XP'''&nbsp; [you will want to copy the following folders to your external source]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; '''Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
<br />
&nbsp;&nbsp; &nbsp;[Show me how] <br />
<br />
==== Backup your browser favorites (bookmarks): ====<br />
<br />
===== &nbsp;&nbsp; Internet Explorer 6,7,8: =====<br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; '''Location on your hard drive: <br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
===== &nbsp;&nbsp;&nbsp;&nbsp;[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Internet_Explorer_Favorites_.28Bookmarks.29.C2.A0links: [Show me how]]&nbsp;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp; Firefox 3.x / 4.x =====<br />
<br />
&nbsp;&nbsp;&nbsp;'''&nbsp;'''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your.C2.A0Mozilla_Firefox.C2.A0Favorites_.28Bookmarks.29.C2.A0links: '''[Show me how]''']<br />
<br />
<br />
<br />
==== &nbsp;Backup your your Documents: ====<br />
<br />
&nbsp;&nbsp; <u>'''Note'''</u>:&nbsp; You should already be saving all work-related documents on your MIDDFILES\HOME space<br />
<br />
&nbsp;&nbsp; Location on your hard drive:&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp;&nbsp; '''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
&nbsp;&nbsp; '''[Show me how]'''<br />
<br />
<br />
<br />
==== Backup your Email Signatures: ====<br />
<br />
&nbsp;&nbsp; Location on your hard drive:<br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
&nbsp;&nbsp; '''[https://mediawiki.middlebury.edu/wiki/LIS/Saving_And_Restoring_Favorites%2C_Signature_Files%2C_And_Other_Files_On_Your_Hard_Drive#To_save_your_Outlook_Signature_folder: [Show me how]]'''<br />
<br />
<br />
<br />
<br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=File:ShowMe.png&diff=21159File:ShowMe.png2011-05-06T13:11:03Z<p>James Beauchemin: </p>
<hr />
<div></div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21158Backing Up Your Data2011-05-06T13:06:21Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''Windows running XP'''&nbsp; [you will want to copy the following folders to your external source]: <br />
<br />
==== Backup the Desktop: ====<br />
<br />
'''&nbsp;&nbsp; Location on your hard drive:'''<br />
<br />
'''&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Desktop'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br />
<br />
&nbsp;&nbsp;&nbsp;Show me how<br />
<br />
==== Backup your browser favorites: ====<br />
<br />
&nbsp;&nbsp; Internet Explorer 6,7,8:<br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; Location on your hard drive:'''<br />
<br />
'''&nbsp;&nbsp;&nbsp;&nbsp; C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
<br><br />
<br />
<u>NOTE</u>: '''C:\Documents and Settings\&lt;username&gt;\My Documents''' contains your personal documents, pictures, music and photos. If you have saved objects outside this area you will need to find them and save those objects to your MIDDFILES\Home area. <br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21157Backing Up Your Data2011-05-06T12:52:28Z<p>James Beauchemin: </p>
<hr />
<div>===== '''Purpose of this page''' =====<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''Windows running XP '''you will want to copy the following folders to your external source: <br />
<br />
<br>'''C:\Documents and Settings\&lt;username&gt;\Desktop''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
<br><br />
<br />
<u>NOTE</u>: '''C:\Documents and Settings\&lt;username&gt;\My Documents''' contains your personal documents, pictures, music and photos. If you have saved objects outside this area you will need to find them and save those objects to your MIDDFILES\Home area. <br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21156Backing Up Your Data2011-05-06T12:51:41Z<p>James Beauchemin: </p>
<hr />
<div>= Purpose of this page =<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME. <br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files. <br />
<br />
<br><br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br><br />
<br />
== Backup ==<br />
<br />
<br><br />
<br />
=== Windows computer ===<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''Windows running XP '''you will want to copy the following folders to your external source: <br />
<br />
<br>'''C:\Documents and Settings\&lt;username&gt;\Desktop''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
<br><br />
<br />
<u>NOTE</u>: '''C:\Documents and Settings\&lt;username&gt;\My Documents''' contains your personal documents, pictures, music and photos. If you have saved objects outside this area you will need to find them and save those objects to your MIDDFILES\Home area. <br />
<br />
==== ====<br />
<br />
=== Apple Computer ===<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21155Backing Up Your Data2011-05-06T12:50:00Z<p>James Beauchemin: </p>
<hr />
<div>= Purpose of this page =<br />
<br />
The purpose of this page is to instruct you in the area(s) to back-up your files and the methods used to complete the back-up tasks.&nbsp; This page will explain the steps necessary to save your work-related&nbsp;computer files to an external source. This process is needed to protect and save your&nbsp;work-related data.&nbsp;The primary supported external source to save your files would be your personal allocated space on MIDDFILES\HOME.<br />
<br />
<u>'''Important'''</u>:&nbsp; These procedures below relate to your work files only.&nbsp; Your MIDDFILES\HOME space is limited in available space to save work-related objects/files.&nbsp; If you have personal music, photos, videos and the like to backup then you will need to acquire other storage means (such as an external hard drive or USB storage drive) to save those objects/files.<br />
<br />
<br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br />
<br />
<br />
<br />
= Windows computer =<br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''Windows running XP '''you will want to copy the following folders to your external source: <br />
<br />
<br>'''C:\Documents and Settings\&lt;username&gt;\Desktop''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
<br><br />
<br />
<u>NOTE</u>: '''C:\Documents and Settings\&lt;username&gt;\My Documents''' contains your personal documents, pictures, music and photos. If you have saved objects outside this area you will need to find them and save those objects to your MIDDFILES\Home area. <br />
<br />
==== ====<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
= Apple Computer =<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring your data: ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21154Backing Up Your Data2011-05-06T12:17:01Z<p>James Beauchemin: </p>
<hr />
<div>= Windows =<br />
<br />
Backing-Up/Saving your computer files <br />
<br />
The '''purpose''' of this page is to explain the steps necessary to save your important computer files to an external source. This process is needed to protect and save your important data. <br />
<br />
The primary supported external source to save your files would be your personal allocated space on '''MIDDFILES\HOME'''. <br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
<br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' <br />
<br />
<br>'''Windows running XP '''you will want to copy the following folders to your external source: <br />
<br />
<br>'''C:\Documents and Settings\&lt;username&gt;\Desktop''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
<br><br />
<br />
<u>NOTE</u>: '''C:\Documents and Settings\&lt;username&gt;\My Documents''' contains your personal documents, pictures, music and photos. If you have saved objects outside this area you will need to find them and save those objects to your MIDDFILES\Home area. <br />
<br />
==== ====<br />
<br />
= Apple =<br />
<br />
<br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: <br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring your data: ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]] [[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=21153Backing Up Your Data2011-05-06T12:15:59Z<p>James Beauchemin: </p>
<hr />
<div>= Windows =<br />
<br />
<br />
<br />
<br />
<br />
== Backing-Up/Saving your computer files ==<br />
<br />
The '''purpose''' of this page is to explain the steps necessary to save your important computer files to an external source. This process is needed to protect and save your important data. <br />
<br />
The primary supported external source to save your files would be your personal allocated space on '''MIDDFILES\HOME'''. <br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
=== <br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' ===<br />
<br />
==== <br>'''Windows running XP '''you will want to copy the following folders to your external source: ====<br />
<br />
<br>'''C:\Documents and Settings\&lt;username&gt;\Desktop''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Favorites''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\My Documents''' <br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
<br><br />
<br />
<u>NOTE</u>: '''C:\Documents and Settings\&lt;username&gt;\My Documents''' contains your personal documents, pictures, music and photos. If you have saved objects outside this area you will need to find them and save those objects to your MIDDFILES\Home area. <br />
<br />
==== ====<br />
<br />
= Apple =<br />
<br />
==== <br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: ====<br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420] <br />
<br />
<br><br />
<br />
== Restoring your data: ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Backing-Up]]<br />
<br />
[[Category:Save Files]]<br />
[[Category:Backup Files]]<br />
[[Category:Saving]]<br />
[[Category:Saving Files]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=20987Backing Up Your Data2011-04-26T20:52:57Z<p>James Beauchemin: </p>
<hr />
<div>== Backing-Up/Saving your computer files ==<br />
<br />
The '''purpose''' of this page is to explain the steps necessary to save your important computer files to an external source. This process is needed to protect and save your important data. <br />
<br />
The primary supported external source to save your files would be your personal allocated space on '''MIDDFILES\HOME'''. <br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
=== <br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' ===<br />
<br />
==== <br>'''Windows running XP '''you will want to copy the following folders to your external source: ====<br />
<br />
<br>'''C:\Documents and Settings\&lt;username&gt;\Desktop'''<br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Favorites'''<br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\My Documents'''<br />
<br />
'''C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable)''' <br />
<br />
<br />
<br />
<u>NOTE</u>: '''C:\Documents and Settings\&lt;username&gt;\My Documents''' contains your personal documents, pictures, music and photos. If you have saved objects outside this area you will need to find them and save those objects to your MIDDFILES\Home area. <br />
<br />
==== <br>'''On an Apple computer running 10.x''' or higher you will want to copy the following container to your external source: ====<br />
<br />
Open Finder, select "'''Macintosh HD'''", then select "'''Users'''", then highlight your '''&lt;username&gt;''' and copy the entire contents inside this folder to your external storage destination. <br />
<br />
<u>NOTE</u>: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since '''MIDDFILES\HOME''' only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; [http://support.apple.com/kb/ht1420 http://support.apple.com/kb/ht1420]<br />
<br />
<br><br />
<br />
== Restoring your data: ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Backing-Up]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=20986Backing Up Your Data2011-04-26T20:47:39Z<p>James Beauchemin: </p>
<hr />
<div>== Backing-Up/Saving your computer files ==<br />
<br />
The '''purpose''' of this page is to explain the steps necessary to save your important computer files to an external source. This process is needed to protect and save your important data. <br />
<br />
The primary supported external source to save your files would be your personal allocated space on '''MIDDFILES\HOME'''. <br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
=== <br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' ===<br />
<br />
==== <br>'''Windows running XP '''you will want to copy the following folders to your externl source: ====<br />
<br />
<br>C:\Documents and Settings\&lt;username&gt;\Desktop C:\Documents and Settings\&lt;username&gt;\Favorites C:\Documents and Settings\&lt;username&gt;\My Documents C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable) <br />
<br />
NOTE: C:\Documents and Settings\&lt;username&gt;\My Documents contains your personal documents, pictures, music and photos. If you have saved objects outside this area you will need to find them and save those objects to your MIDDFILES\Home area. <br />
<br />
==== <br>'''On an Apple computer running 10.x''' you will want to copy the following container to your external source: ====<br />
<br />
Open Finder, select "Macintosh HD", then select "Users", then highlight your &lt;username&gt; and copy the entire contents to your external storage destination. <br />
<br />
NOTE: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since MIDDFILES\HOME only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; http://support.apple.com/kb/ht1420 <br />
<br />
<br><br />
<br />
== Restoring your data: ==<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer: <br />
<br />
[[Category:Save_Files]] [[Category:Backup_Files]] [[Category:Saving]] [[Category:Saving_Files]] [[Category:Backing-Up]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Backing_Up_Your_Data&diff=20985Backing Up Your Data2011-04-26T20:47:16Z<p>James Beauchemin: New page: == Backing-Up/Saving your computer files == The '''purpose''' of this page is to explain the steps necessary to save your important computer files to an external source. This process is ...</p>
<hr />
<div>== Backing-Up/Saving your computer files ==<br />
<br />
The '''purpose''' of this page is to explain the steps necessary to save your important computer files to an external source. This process is needed to protect and save your important data. <br />
<br />
The primary supported external source to save your files would be your personal allocated space on '''MIDDFILES\HOME'''. <br />
<br />
Here are the locations of files you should back-up to an external source for protection; especially if you are receiving a new computer upgrade and must return your old computer to LIS. <br />
<br />
=== <br>'''DOCUMENTS, MUSIC, PHOTOS, FAVORITES, DESKTOP''' ===<br />
<br />
==== <br>'''Windows running XP '''you will want to copy the following folders to your externl source: ====<br />
<br />
<br>C:\Documents and Settings\&lt;username&gt;\Desktop C:\Documents and Settings\&lt;username&gt;\Favorites C:\Documents and Settings\&lt;username&gt;\My Documents C:\Documents and Settings\&lt;username&gt;\Application Data\Microsoft\Signatures (if applicable) <br />
<br />
NOTE: C:\Documents and Settings\&lt;username&gt;\My Documents contains your personal documents, pictures, music and photos. If you have saved objects outside this area you will need to find them and save those objects to your MIDDFILES\Home area. <br />
<br />
==== <br>'''On an Apple computer running 10.x''' you will want to copy the following container to your external source: ====<br />
<br />
Open Finder, select "Macintosh HD", then select "Users", then highlight your &lt;username&gt; and copy the entire contents to your external storage destination. <br />
<br />
NOTE: The "Users" contain stores everything you will care about when wanting to restore data to your [new] computer. Your documents, music, iPhotos, Movies, Pictures and more are stored inside this containiner. Be warned that if you have excessive files you may need to use a personal external storage drive since MIDDFILES\HOME only allows so much storage. <br />
<br />
<br><br />
<br />
=== iTUNES ===<br />
<br />
<br>If your computer is being replaced: <br />
<br />
If you are an Apple iTunes user and store music, photos, etc... on your computer that will soon be replaced by LIS it is very important that you "Deauthorize" your old computer before replacement. This process allows you to release your personal iTunes account (with attached device ID) to apply on a new computer. To "Deauthorize" your iTunes account you will need to follow these instructions here--&gt; http://support.apple.com/kb/ht1420 <br />
<br />
<br><br />
<br />
=== Restoring your data: ===<br />
<br />
To Windows 7 computer <br />
<br />
To Apple 10.6.x computer:<br />
<br />
[[Category:Save Files]]<br />
[[Category:Backup Files]]<br />
[[Category:Saving]]<br />
[[Category:Saving Files]]<br />
[[Category:Backing-Up]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Selective_Backup&diff=20756Selective Backup2011-04-15T18:50:57Z<p>James Beauchemin: </p>
<hr />
<div>{{Stub}} <br />
<br />
''See [[Backup]] for more information about backing up your entire hard drive at once.'' <br />
<br />
We all have important files. This page is designed to help you preserve them when transitioning computers - either because you are being issued an upgrade or because your current computer has a problem and needs to be re-imaged. <br />
<br />
In brief: '''Anything not backed up will disappear''', often permanently. This includes not only Word documents, etc., but e-mail archives (''that you may or may not know you have - see [[#Outlook]], below''), Internet bookmarks, settings in Word, Outlook, or other office programs, and anything else that isn't there when you use someone else's computer. <br />
<br />
<br><br />
<br />
== Apple (Mac) ==<br />
<br />
=== Documents ===<br />
<br />
Personal Word, Excel, PowerPoint, iWork, PDFs, few pictures, should '''all go to personal storage on middfiles\home '''- but don't use&nbsp;this space&nbsp;for storing many large files (see below). If these files need to be shared with colleagues, use your organizational folder on middfiles\orgs. <br />
<br />
=== iPhoto and Pictures ===<br />
<br />
These need to be backed up to a CD, DVD or external hard disk (the FireWire drives from the Library are not meant for backups). See [[Backing up iPhoto]] <br />
<br />
=== iMovie, FinalCut, iDVD and other larger movie files ===<br />
<br />
These need to be backed up to a CD, DVD or external hard disk (the FireWire drives from the Library are not meant for backups). <br />
<br />
=== AddressBook ===<br />
<br />
We recommend migrating to Entourage so that your contacts/address book are automatically backed up to the server.. We do not support AddressBook. There's a drag and drop procedure for importing AddressBook data to Entourage's server-side address list. (''Hint: Using drag-and-drop to import contacts, settings, etc. from one program to another is really useful on a Mac! Actually, sometimes it seems to be the only way to import settings.'') <br />
<br />
=== iCal ===<br />
<br />
We recommend migrating to Entourage so that your calendar is automatically backed up to the server. We do not support iCal. Nevertheless, here's a document outlining how to backup:&nbsp;http://support.apple.com/kb/HT2966 <br />
<br />
=== Firefox and Safari Bookmarks and Favorites<br> ===<br />
<br />
Please see this page to learn how to backup your Firefox or Safari bookmarks/favorites: http://techie-buzz.com/how-to/backup-your-bookmarks-in-firefox-internet-explorer-safari-flock-and-opera.html <br />
<br />
<br><br />
<br />
== PC (Windows) ==<br />
<br />
Most of your data should reside under '''C:\Documents and Settings\'''''<b>yourusername</b>''. <br />
<br />
*For detailed instructions about backing up and restoring favorites and signatures in Internet Explorer and Outlook, see [[Favorites and Signatures]].<br />
<br />
=== Personal data ===<br />
<br />
Your personal data is located by default in the folder labeled: C:\Documents and Settings\'''''username'''''\''My Documents''.&nbsp;Inside this folder should be most of your&nbsp;.doc, .ppt, .xls, etc...&nbsp;&nbsp; You should backup any file you wish to keep. <br />
<br />
=== Desktop data ===<br />
<br />
Your desktop shortcuts, folders, files are located at:&nbsp;C:\Documents and Settings\'''''username'''''\''Desktop'' <br />
<br />
=== Internet Explorer, Firefox and Safari Bookmarks and Favorites ===<br />
<br />
Please see this page for backing up your Internet Explorer, Firefox or Safari Bookmarks and Favorites:&nbsp;http://techie-buzz.com/how-to/backup-your-bookmarks-in-firefox-internet-explorer-safari-flock-and-opera.html <br />
<br />
=== Outlook ===<br />
<br />
Outlook contains a hidden "feature" called AutoArchive, which will save all e-mail older than 6 months to a file on your local hard drive, '''deleting it from our secure servers'''. We do not recommend doing this in most circumstances, but depending on your configuration, it may happen automatically. <br />
<br />
#Go to your Outlook folder in Windows Explorer and highlight all files ending in ".pst". <br />
#Make sure in particular your selection includes "outlook.pst" and "archive.pst". <br />
#If you have Windows Explorer configured not to show file extensions for known formats, look for Microsoft Office Outlook Personal Folders files. <br />
#Select Edit | Copy from the menu to copy the selected files. <br />
#Open the folder where you want to put your backup copies in Windows Explorer (your '''''Home''' ''drive '''U''' should be used). <br />
#Select Edit | Paste from the menu to paste your .pst files to the backup location <br />
#Next write down all the "Mailbox - XXXX" entries in the folder list. These are additional mailboxes that were added to Outlook via Tools =&gt; Options =&gt; E-mail accounts. <br>See if there are any Personal File Folders or Archive Folders -- these are stored on the computer itself, not on the e-mail server. You can use Control Panel =&gt; Mail =&gt; Data Files to open the folder where the pst files are stored, then back them up.<br />
<br />
<br><br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Backup]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Wiki_Purpose_and_Content&diff=20707Wiki Purpose and Content2011-04-13T18:17:25Z<p>James Beauchemin: </p>
<hr />
<div>= LIS Wiki Purpose and Content: =<br />
<br />
=== General discussion page to promote dialoge on the LIS Wiki Purpose and its Content ===<br />
<br />
==== Q. What is the purpose of the LIS Wiki? ====<br />
<br />
A. From Wiki: “The LIS Wiki contains documentation and project updates from across LIS”. The purpose is to have a single depository for publicly accessible LIS documentation. Users only have to become familiar with one platform for finding answers. In addition, the Wiki can provide space for internal (private) documentation, which is more easily searchable by LIS staff than a proliferation of documents in scattered folders on servers. <br />
<br />
From the original LIS Website team [https://mediawiki.middlebury.edu/wiki/LIS/LIS_Website_Recommendations Recommendations] (pre-web redo): A wiki that holds the technical and procedural documentation maintained by LIS staff, chiefly the Helpdesk and Telephone Services documentation. <br />
<br />
==== Q. What goes in the LIS Wiki? ====<br />
<br />
A. <br />
<br />
*Documentation for users about how to use the systems and services we support <br />
*Local/internal documentation on procedures and policies <br />
*User information that would take up too much real-estate on a Drupal page (e.g., Borrowing, Helpdesk)<br><br />
<br />
==== Guidelines for consistency: ====<br />
<br />
*Keep pages short <br />
*Create TOC (if page is NOT short) by making section headings (4 or more = TOC)<br><br />
<br />
==== Problems that can point to above: ====<br />
<br />
*poor relevancy of search results <br />
*duplication of content <br />
*lack of consistent tags/categories <br />
*lack of guidelines for creation and maintenance of content<br><br />
<br />
==== Advanced training — beyond the basics: ====<br />
<br />
*layout <br />
*linking <br />
*images <br />
*color, fonts, etc.<br><br />
<br />
[[Category:Wiki]] [[Category:Wiki_Purpose]] [[Category:Wiki_Content]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Wiki_Purpose_and_Content&diff=20706Wiki Purpose and Content2011-04-13T18:13:31Z<p>James Beauchemin: </p>
<hr />
<div>= LIS Wiki Purpose and Content: =<br />
<br />
=== General discussion page to promote dialoge on the LIS Wiki Purpose and its Content ===<br />
<br />
==== Q. What is the purpose of the LIS Wiki? ====<br />
<br />
A. From Wiki: “The LIS Wiki contains documentation and project updates from across LIS”. The purpose is to have a single depository for publicly accessible LIS documentation. Users only have to become familiar with one platform for finding answers. In addition, the Wiki can provide space for internal (private) documentation, which is more easily searchable by LIS staff than a proliferation of documents in scattered folders on servers. <br />
<br />
From the original LIS Website team [https://mediawiki.middlebury.edu/wiki/LIS/LIS_Website_Recommendations Recommendations] (pre-web redo): A wiki that holds the technical and procedural documentation maintained by LIS staff, chiefly the Helpdesk and Telephone Services documentation. <br />
<br />
==== Q. What goes in the LIS Wiki? ====<br />
<br />
A. <br />
<br />
*Documentation for users about how to use the systems and services we support<br />
*Local/internal documentation on procedures and policies<br />
*User information that would take up too much real-estate on a Drupal page (e.g., Borrowing, Helpdesk)<br><br />
<br />
==== Guidelines for consistency: ====<br />
<br />
*Keep pages short<br />
*Create TOC (if page is NOT short) by making section headings (4 or more = TOC)<br><br />
<br />
==== Problems that can point to above: ====<br />
<br />
*poor relevancy of search results<br />
*duplication of content<br />
*lack of consistent tags/categories<br />
*lack of guidelines for creation and maintenance of content<br><br />
<br />
==== Advanced training — beyond the basics: [I’m not sure if this is pertinent to our charge] ====<br />
<br />
*layout<br />
*linking<br />
*images<br />
*color, fonts, etc.<br><br />
<br />
<br />
<br />
[[Category:Wiki]] [[Category:Wiki_Purpose]] [[Category:Wiki_Content]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Wiki_Purpose_and_Content&diff=20705Wiki Purpose and Content2011-04-13T18:12:17Z<p>James Beauchemin: </p>
<hr />
<div>= LIS Wiki Purpose and Content: =<br />
<br />
=== General discussion page to promote dialoge on the LIS Wiki Purpose and its Content ===<br />
<br />
==== Q. What is the purpose of the LIS Wiki? ====<br />
<br />
A. From Wiki: “The LIS Wiki contains documentation and project updates from across LIS”. The purpose is to have a single depository for publicly accessible LIS documentation. Users only have to become familiar with one platform for finding answers. In addition, the Wiki can provide space for internal (private) documentation, which is more easily searchable by LIS staff than a proliferation of documents in scattered folders on servers. <br />
<br />
From the original LIS Website team [https://mediawiki.middlebury.edu/wiki/LIS/LIS_Website_Recommendations Recommendations] (pre-web redo): A wiki that holds the technical and procedural documentation maintained by LIS staff, chiefly the Helpdesk and Telephone Services documentation. <br />
<br />
==== Q. What goes in the LIS Wiki? ====<br />
<br />
A.<br />
<br />
* Documentation for users about how to use the systems and services we support<br>* Local/internal documentation on procedures and policies<br>* User information that would take up too much real-estate on a Drupal page (e.g., Borrowing, Helpdesk)<br><br />
<br />
==== Guidelines for consistency: ====<br />
<br />
* Keep pages short<br>* Create TOC (if page is NOT short) by making section headings (4 or more = TOC)<br><br />
<br />
==== Problems that can point to above: ====<br />
<br />
* poor relevancy of search results<br>* duplication of content<br>* lack of consistent tags/categories<br>* lack of guidelines for creation and maintenance of content<br><br />
<br />
==== Advanced training — beyond the basics: [I’m not sure if this is pertinent to our charge] ====<br />
<br />
* layout<br>* linking<br>* images<br>* color, fonts, etc.<br><br />
<br />
[[Category:Wiki]] [[Category:Wiki_Purpose]] [[Category:Wiki_Content]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Wiki_Purpose_and_Content&diff=20704Wiki Purpose and Content2011-04-13T18:10:27Z<p>James Beauchemin: </p>
<hr />
<div>= LIS Wiki Purpose and Content: =<br />
<br />
=== General discussion page to promote dialoge on the LIS Wiki Purpose and its Content ===<br />
<br />
Q. What is the purpose of the LIS Wiki? <br />
<br />
A. From Wiki: “The LIS Wiki contains documentation and project updates from across LIS”. The purpose is to have a single depository for publicly accessible LIS documentation. Users only have to become familiar with one platform for finding answers. In addition, the Wiki can provide space for internal (private) documentation, which is more easily searchable by LIS staff than a proliferation of documents in scattered folders on servers. <br />
<br />
From the original LIS Website team [https://mediawiki.middlebury.edu/wiki/LIS/LIS_Website_Recommendations Recommendations] (pre-web redo): A wiki that holds the technical and procedural documentation maintained by LIS staff, chiefly the Helpdesk and Telephone Services documentation. <br />
<br />
Q. What goes in the LIS Wiki? <br />
<br />
A. <br />
<br />
* Documentation for users about how to use the systems and services we support<br />
* Local/internal documentation on procedures and policies<br />
* User information that would take up too much real-estate on a Drupal page (e.g., Borrowing, Helpdesk)<br />
<br />
Guidelines for consistency: <br />
<br />
* Keep pages short<br />
* Create TOC (if page is NOT short) by making section headings (4 or more = TOC)<br />
<br />
Problems that can point to above: <br />
<br />
* poor relevancy of search results<br />
* duplication of content<br />
* lack of consistent tags/categories<br />
* lack of guidelines for creation and maintenance of content<br />
<br />
Advanced training — beyond the basics: [I’m not sure if this is pertinent to our charge] <br />
<br />
* layout<br />
* linking<br />
* images<br />
* color, fonts, etc.<br />
<br />
[[Category:Wiki]] [[Category:Wiki_Purpose]] [[Category:Wiki_Content]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Wiki_Purpose_and_Content&diff=20703Wiki Purpose and Content2011-04-13T18:09:17Z<p>James Beauchemin: New page: = LIS Wiki Purpose and Content: = === General discussion page to promote dialoge on the LIS Wiki Purpose and its Content === Q. What is the purpose of the LIS Wiki? A. From Wiki: ...</p>
<hr />
<div>= LIS Wiki Purpose and Content: =<br />
<br />
=== General discussion page to promote dialoge on the LIS Wiki Purpose and its Content ===<br />
<br />
<br />
<br />
Q. What is the purpose of the LIS Wiki? <br />
<br />
A. From Wiki: “The LIS Wiki contains documentation and project updates from across LIS”. The purpose is to have a single depository for publicly accessible LIS documentation. Users only have to become familiar with one platform for finding answers. In addition, the Wiki can provide space for internal (private) documentation, which is more easily searchable by LIS staff than a proliferation of documents in scattered folders on servers. <br />
<br />
From the original LIS Website team Recommendations (pre-web redo): A wiki that holds the technical and procedural documentation maintained by LIS staff, chiefly the Helpdesk and Telephone Services documentation. <br />
<br />
Q. What goes in the LIS Wiki? <br />
<br />
A. <br />
<br />
* Documentation for users about how to use the systems and services we support<br />
* Local/internal documentation on procedures and policies<br />
* User information that would take up too much real-estate on a Drupal page (e.g., Borrowing, Helpdesk)<br />
<br />
Guidelines for consistency: <br />
<br />
* Keep pages short<br />
* Create TOC (if page is NOT short) by making section headings (4 or more = TOC)<br />
<br />
Problems that can point to above: <br />
<br />
* poor relevancy of search results<br />
* duplication of content<br />
* lack of consistent tags/categories<br />
* lack of guidelines for creation and maintenance of content<br />
<br />
Advanced training — beyond the basics: [I’m not sure if this is pertinent to our charge] <br />
<br />
* layout<br />
* linking<br />
* images<br />
* color, fonts, etc.<br />
<br />
[[Category:Wiki]]<br />
[[Category:Wiki Purpose]]<br />
[[Category:Wiki Content]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=Windows_7&diff=20580Windows 72011-04-06T12:42:24Z<p>James Beauchemin: </p>
<hr />
<div>== TODO ==<br />
<br />
*update documentation below for VPN - new Juniper server?<br> <br />
*Test connecting to an old ethernet/network switch like the one in Walkin <br />
*Test Campus Manager registration- should be fixed as of mid-August, 2010<br> <br />
*KMS&nbsp;Server (check with S&amp;N group)<br />
<br />
== General&nbsp;Network Troubleshooting Notes ==<br />
<br />
*Much like Vista, Windows 7 tries to determine whether you are using an unknown or a known wired or wireless network. Sometimes it fails to recognize that you are using a previously used (a known) network. Disconnecting from the wired or wireless network and reconnecting seems to fix this. <br />
*When connecting to midd_secure don't use MIDD\username (just the username is enough) <br />
*Wireless sometimes displays wireless network names that were nearby before the computer went to sleep. Wait a minute or enable/disable the wireless adapter and this wil clear<br><br />
<br />
== Administrative Systems<br> ==<br />
<br />
INB, Hyperion - MIIS reports good to go, so long as Admin privileges set for Hyperion issue<br> <br />
<br />
== AntiVirus ==<br />
<br />
*Symantec Antivirus works fine if installed from go/antivirus, but need to get latest liveupdate via http://service1.symantec.com/Support/sharedtech.nsf/docid/2006032013262013?Open&amp;docid=1999051911110813&amp;nsf=sharedtech.nsf&amp;view=docid&amp;pid=1999051911110813&amp;pkb=sharedtech<br />
<br />
== Microsoft Office 2003 and 2007 ==<br />
<br />
The installation works just like in Vista and XP and they are fully compatible. <br />
<br />
== Imaging ==<br />
<br />
[[Windows 7 Imaging|Windows 7 Imaging]] <br />
<br />
== Misc. Notes ==<br />
<br />
*Control Panel does not have a classic mode<br />
<br />
== Wired Ethernet ==<br />
<br />
*Seems to work fine, but see TODO list on top.<br />
<br />
== Wireless ==<br />
<br />
*midd_unplugged just works, select it from the wireless network menu and you're all set<br />
<br />
*midd_secure requires manual configuration (but it may be possible to script the setup)<br />
<br />
*[[Image:Win7 wireless 1.png]] <br />
*[[Image:Win7 wireless 2.png]] <br />
*[[Image:Win7 wireless 3.png]] <br />
*[[Image:Win7 wireless 4.png]] <br />
*[[Image:Win7 wireless 5.png]] <br />
*[[Image:Win7 wireless 6.png]] <br />
*[[Image:Win7 wireless 7.png]] <br />
*[[Image:Win7 wireless 8.png]] <br />
*[[Image:Win7 wireless 9.png]] <br />
*[[Image:Win7 wireless 10.png]] <br />
*[[Image:Win7 wireless 11.png]]<br />
<br />
== VPN ==<br />
<br />
See&nbsp;[[VPN|VPN]]<br />
<br />
[[Category:Windows7]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=20427HEAT2011-03-17T15:06:36Z<p>James Beauchemin: </p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br><br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
==== Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). ====<br />
<br />
<br><br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br><br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br><br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup (Answer Wizard available)<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp;<br />
<br />
=== <u>Change Management Process for HEAT 9.5</u>:<br> ===<br />
<br />
<br><br />
<br />
We have implemented an official Change Management Process to handle HEAT 9.5 requests and/or Bug Reports.&nbsp; Please follow these instructions to submit a change request for HEAT. <br />
<br />
<br><br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx'''<br><br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br><br />
<br />
<br><br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results.The location of this spreadsheet is here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx''' <br />
<br />
====== Note:&nbsp; You can copy and paste the UNC paths above in a 'Run' window by selecting 'Start' then 'Run' and pasting link<br> ======<br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information.<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
== Service Patch Updates: ==<br />
<br />
Visit this [https://mediawiki.middlebury.edu/wiki/LIS/HEAT/Updates '''link'''] for the details of each patch release. <br />
<br />
<br><br />
<br />
9.5.1.33 (Feb 20, 2011) <br />
<br />
9.5.1.34 (March 17, 2011) <br />
<br />
[[Category:HEAT]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=20426HEAT2011-03-17T15:05:14Z<p>James Beauchemin: </p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br><br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
==== Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). ====<br />
<br />
<br><br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br><br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br><br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup (Answer Wizard available)<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp;<br />
<br />
=== <u>Change Management Process for HEAT 9.5</u>:<br> ===<br />
<br />
<br><br />
<br />
We have implemented an official Change Management Process to handle HEAT 9.5 requests and/or Bug Reports.&nbsp; Please follow these instructions to submit a change request for HEAT. <br />
<br />
<br><br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx'''<br><br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br><br />
<br />
<br><br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results.The location of this spreadsheet is here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx''' <br />
<br />
====== Note:&nbsp; You can copy and paste the UNC paths above in a 'Run' window by selecting 'Start' then 'Run' and pasting link<br> ======<br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information.<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
== Service Patch Updates: ==<br />
<br />
Visit this link for the details of each patch release. <br />
<br />
<br><br />
<br />
9.5.1.33 (Feb 20, 2011) <br />
<br />
9.5.1.34 (March 17, 2011) <br />
<br />
[[Category:HEAT]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=20425HEAT2011-03-17T15:04:42Z<p>James Beauchemin: </p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br><br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
==== Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). ====<br />
<br />
<br><br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br><br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br><br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup (Answer Wizard available)<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp;<br />
<br />
=== <u>Change Management Process for HEAT 9.5</u>:<br> ===<br />
<br />
<br><br />
<br />
We have implemented an official Change Management Process to handle HEAT 9.5 requests and/or Bug Reports.&nbsp; Please follow these instructions to submit a change request for HEAT. <br />
<br />
<br><br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx'''<br><br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br><br />
<br />
<br><br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results.The location of this spreadsheet is here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx''' <br />
<br />
====== Note:&nbsp; You can copy and paste the UNC paths above in a 'Run' window by selecting 'Start' then 'Run' and pasting link<br> ======<br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information.<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
== Service Patch Updates: ==<br />
<br />
Visit this link for the details of each patch release.<br />
<br />
<br />
<br />
<span id="fck_dom_range_temp_1300374252607_956" />9.5.1.33 (Feb 20, 2011) <br />
<br />
9.5.1.34 (March 17, 2011) <br />
<br />
[[Category:HEAT]] [[Category:Helpdesk_Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT/Updates&diff=20424HEAT/Updates2011-03-17T15:01:36Z<p>James Beauchemin: New page: == 9.5.1.33 (Feb, 2011) == RM 102282 – Force Call Re-Open set to ‘No’ will not allow users to add Journals. RM 120524 – Include all Email header information when using the Create...</p>
<hr />
<div>== 9.5.1.33 (Feb, 2011) ==<br />
<br />
RM 102282 – Force Call Re-Open set to ‘No’ will not allow users to add Journals.<br />
<br />
RM 120524 – Include all Email header information when using the Create Journal option when using the Send Message AutoTask Action.<br />
<br />
RM 123523 – HSS-Unified Login requires user to click the ‘Login’ button to actually Login.<br />
<br />
RM 125215 – HSS-Users are not able to add Journal entries without having Edit Journal rights.<br />
<br />
RM 125225 – MAPI listener fails on emails when processing emails with accented characters.<br />
<br />
RM 133489 – Upgrade crashes if HEATSecG record has been created with the Web Config tool.<br />
<br />
RM 133572 – Un-checking Unique Key flag on a field crashes the Administrator tool.<br />
<br />
RM 134211 – HMC Web Listener interprets carriage returns as a square.<br />
<br />
RM 134668 – HEAT cannot drop a table during the committing of an edit set when the Detail field is marked Unique.<br />
<br />
RM 135164 – Inserted Date field format not editable on HTML Email action.<br />
<br />
RM 135309 – Using the ‘Insert All Journals’ option shows HTML code in the outgoing Email.<br />
<br />
RM 135704 – HMC-MAPI Listener hangs when accessing specific emails.<br />
<br />
RM 135829 – Call Logging – Date Adjust is calculation is inconsistent when using Days, Hours, Minutes, and Help Desk Hours.<br />
<br />
RM 135940 – Create Record from Call History populates Subset record with incorrect data.<br />
<br />
RM 136385 – Switching Call Groups in Call Logging causes Call Logging to re-query the group.<br />
<br />
RM 136387 – Switching calls inside a Call Group re-queries the Call Group.<br />
<br />
RM 137195 – Setting the Customer Type filter causes HEATErr log entires.<br />
<br />
RM 137964 – Users can’t execute a Simple Search if they populate the search value by using the Browse option.<br />
<br />
RM 137965 – Incorrect Error happens when attempt to Acknowledge an Assignment.<br />
<br />
RM 137972 – HMC-Using the Do Not Update Destination field flag in action definition cause the Email to bypass filters.<br />
<br />
RM 137978 – Flashing on Call Log screen causes Call Logging to be in operable<br><br />
<br />
<br />
<br />
<br />
<br />
== 9.5.1.34 ==<br />
<br />
The following patch includes 2 fixes for HEAT Self Service and Web Based Call Logging . The following issues have been addressed with this release:<br />
<br />
RM 96452 – Validating First or Last Name on the Subset while in Web Based Call Logging is not auto filling the rest of the fields like it does in the rich client.<br />
<br />
RM 123258 – The Session Timeout feature for Web Based Call Logging and HEAT Self Service does not work consistently.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:HEAT Updates]]<br />
[[Category:Helpdesk]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=20423HEAT2011-03-17T14:59:17Z<p>James Beauchemin: </p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br><br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
==== Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). ====<br />
<br />
<br><br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br><br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br><br />
<br />
<br><br />
<br />
<br><br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br><br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup (Answer Wizard available)<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp;<br />
<br />
=== <u>Change Management Process for HEAT 9.5</u>:<br> ===<br />
<br />
<br><br />
<br />
We have implemented an official Change Management Process to handle HEAT 9.5 requests and/or Bug Reports.&nbsp; Please follow these instructions to submit a change request for HEAT. <br />
<br />
<br><br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx'''<br><br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br><br />
<br />
<br><br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results.The location of this spreadsheet is here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx''' <br />
<br />
====== Note:&nbsp; You can copy and paste the UNC paths above in a 'Run' window by selecting 'Start' then 'Run' and pasting link<br> ======<br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information.<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
== Service Patch Updates: ==<br />
<br />
9.5.1.33 (Feb 20, 2011)<br />
<br />
9.5.1.34 (March 17, 2011)<br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19918HEAT2011-02-17T02:09:04Z<p>James Beauchemin: </p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
=== <u>Change Management Process for HEAT 9.5</u>:<br> ===<br />
<br />
<br> <br />
<br />
We have implemented an official Change Management Process to handle HEAT 9.5 requests and/or Bug Reports.&nbsp; Please follow these instructions to submit a change request for HEAT. <br />
<br />
<br> <br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx'''<br> <br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br> <br />
<br />
<br> <br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results.The location of this spreadsheet is here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx'''<br />
<br />
====== Note:&nbsp; You can copy and paste the UNC paths above in a 'Run' window by selecting 'Start' then 'Run' and pasting link ======<br />
<br />
<br><br> <br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information.<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19917HEAT2011-02-17T02:07:15Z<p>James Beauchemin: </p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
=== <u>Change Management Process for HEAT 9.5</u>:<br> ===<br />
<br />
<br> <br />
<br />
We have implemented an official Change Management Process to handle HEAT 9.5 requests and/or Bug Reports.&nbsp; Please follow these instructions to submit a change request for HEAT. <br />
<br />
<br> <br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx'''<br> <br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br> <br />
<br />
<br> <br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results.The location of this spreadsheet is here:&nbsp; \\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx <br />
<br />
<br><br> <br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information.<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19916HEAT2011-02-17T02:06:46Z<p>James Beauchemin: /* Change Management Process for HEAT 9.5: */</p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
=== <u>Change Management Process for HEAT 9.5</u>:<br> ===<br />
<br />
<br> <br />
<br />
We have implemented an official Change Management Process to handle HEAT 9.5 requests and/or Bug Reports.&nbsp; Please follow these instructions to submit a change request for HEAT. <br />
<br />
<br> <br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; '''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx'''<br> <br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br> <br />
<br />
<br> <br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results.The location of this spreadsheet is here:&nbsp; [[\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx|\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx]] <br />
<br />
<br><br> <br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information.<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19915HEAT2011-02-17T02:02:12Z<p>James Beauchemin: /* Change Management Process for HEAT 9.5: */</p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
=== <u>Change Management Process for HEAT 9.5</u>:<br> ===<br />
<br />
<br> <br />
<br />
We have implemented an official Change Management Process to handle HEAT 9.5 requests and/or Bug Reports.&nbsp; Please follow these instructions to submit a change request for HEAT. <br />
<br />
<br> <br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; [[\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx|'''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx''']]<br> <br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br> <br />
<br />
<br> <br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results.The location of this spreadsheet is here:&nbsp; [[\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx|\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx]] <br />
<br />
<br><br> <br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information.<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19914HEAT2011-02-17T01:42:43Z<p>James Beauchemin: </p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
=== <u>Change Management Process for HEAT 9.5</u>:<br> ===<br />
<br />
<br> <br />
<br />
We have implemented an official Change Management Process to handle HEAT 9.5 requests and/or Bug Reports.&nbsp; Please follow these instructions to submit a change request for HEAT.<br />
<br />
<br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; [[\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\|'''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx''']]<br> <br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br> <br />
<br />
<br> <br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results.The location of this spreadsheet is here:&nbsp; [[\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx|\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx]] <br />
<br />
<br><br> <br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information.<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19913HEAT2011-02-17T01:41:20Z<p>James Beauchemin: </p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
=== <u>Change Management Process for HEAT 9.5</u>:<br> ===<br />
<br />
<br> <br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; [[\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\|'''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx''']]<br> <br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br> <br />
<br />
<br> <br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results.The location of this spreadsheet is here:&nbsp; [[\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx|\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\Change Log 2011.xlsx]]<br />
<br />
<br><br><br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information.<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19912HEAT2011-02-17T01:33:16Z<p>James Beauchemin: </p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
=== <u>Change Management Process for HEAT 9.5</u>:<br> ===<br />
<br />
<br> <br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; [[\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\|'''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx''']]<br> <br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br> <br />
<br />
<br> <br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results. <br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information.<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>James Beaucheminhttps://mediawiki.middlebury.edu/LIS/index.php?title=HEAT&diff=19911HEAT2011-02-17T01:32:56Z<p>James Beauchemin: </p>
<hr />
<div>== HEAT 9.5.1 - Information and Updates Page ==<br />
<br />
'''HEAT 9.5.1 went LIVE on Thursday December 23, 2010.''' <br />
<br />
<br> <br />
<br />
=== <u>Important Setup Information for HEAT 9.5 Client</u>: ===<br />
<br />
1. Sending Email - You will need to select EDIT | User Preferences under HEAT 9 client menu and deselect the MAPI 'disable' checkbox - Press OK to save change. <br />
<br />
2. Windows 7 Users - this version of Windows comes with many new security features which protects your computer against malicious attacks.&nbsp; This layer of protection requires the user to take additional actions when running the HEAT 9.5.1 Client on their desktop.&nbsp; It is recommended that you go into Call Logging Properties (right-click on Call Logging executable) and select the Compatibility tab.&nbsp; On this tab you should select "Run this program as Administrator" under the Priviledge Level section.&nbsp; This will allow a new HEAT 9.5 Catalog to be updated on your computer when changes occur in maintenance cycles (which will be frequent in the coming weeks). <br />
<br />
<br> <br />
<br />
=== <u>Alert Monitor</u>:<br> ===<br />
<br />
- All global Alerts have been uploaded to: \\Heat9-Test\HEAT Alert Definitions<br> <br />
<br />
We have our alert monitor "definitions" ready!&nbsp;&nbsp; The definitions are what makes the alert monitor pop-up and display new/updated tickets. To have the new alert definitions open automatically when you launch the alert monitor: <br />
<br />
Open the Alert Monitor (from the Start menu), enter your password, if prompted check "automatically use this ODBC", and then click Options (next to File in the top left corner) =&gt; User Preferences =&gt; Browse =&gt; type \\heat9-test then press enter, go into heat alert definitions and double-click the file for your area. Put a checkmark next to Automatically Start Polling and click OK. You'll need to close and re-open the alert monitor to ensure it's working.<br> <br />
<br />
<br> <br />
<br />
<br> <br />
<br />
=== <u>Working modules/functionality</u>: ===<br />
<br />
Call Logging<br>Web Client (go/heat9)<br>LDAP<br>BPAM - SR/WI Journal Updates, Customer Email from Journal<br>Core Alert Monitors have been created - location is:&nbsp; \\heat9-test\HEAT Alert Definitions <br />
<br />
<br> <br />
<br />
=== <u>Core&nbsp;functions pending&nbsp;as of February 15, 2011</u>: ===<br />
<br />
1.&nbsp; All automatic ticket generation (i.e. Hyperion) is not currently setup<br>2.&nbsp; Custom Reporting not setup<br>3.&nbsp; Inventory (hardware configurations) have not been integrated from existing inventory system <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
=== Change Management Process for HEAT 9.5:<br> ===<br />
<br />
<br> <br />
<br />
You must fill-out a Change Management Request Form located here:&nbsp; [[\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\|'''\\middfiles\middfiles\orgs\ITS\helpdesk\HEAT9 Upgrade Project 2010-2011\Change Requests\HEAT 9.5.1 Change Request List.docx''']]<br> <br />
<br />
You can copy the template form to your computer, fill-out the form and then submit it to the same location but place it inside the 'Requests or Bug Report 2011' folder.&nbsp; This folder will be reviewed each month and a communication will be sent to the HEAT Users List with the outcome of this review.&nbsp; Implementation of any change will also be communicated well in advance of the change.<br> <br />
<br />
<br> <br />
<br />
There will also be a master Excel spreadsheet located in the root of this location with the reviewed request or bug report results. <br />
<br />
<br><br />
<br />
== FAQs about Heat ==<br />
<br />
#The icons used for navigating journal entries are missing.<br>Solution:&nbsp;It appears that some combination of resolution and font size (DPI setting) in Windows makes certain icons in Heat "invisible" (the buttons are clickable but the icon is invisible).<br>Lowering the DPI to Normal makes the icon reappear (restarting the computer is required). Here's how to adjust the DPI setting in Windows:<br>http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/display_use_large_or_small_fonts.mspx?mfr=true <br />
#How do I update the customer's information such as an alternate phone #?<br>Most information about customers is updated automatically from active directory. One exception is the alternate phone number (e.g. Cell Phone) which you can update manually. If you create a Call and during that call you change the Customer Profile information you can now update the existing Subset by pressing the update button (looks like a yellow pad &amp; pencil) on the main Heat call log window, next to the customer information.<br />
<br />
== Notes from the Heat 9 Training Session ==<br />
<br />
'''Password required''' <br />
<br />
*Password authentication is required for accessing Heat. <br />
*Your password is NOT related to your regular College password — the password is the same as your username.<br />
<br />
'''Web interface''' <br />
<br />
*Heat 9.5 comes with a web interface available at http://go.middlebury.edu/heat9 <br />
*It's a little clunky but better than iHeat. <br />
*Firefox works better than Internet Explorer (Firefox must be used on Mac) <br />
*No Favorites, No Table Maintenance. You have to enter an ID number to have the system enter the rest of the customer's details. No alert monitor via the web.<br />
<br />
'''Installing the new Heat – Mac''' <br />
<br />
*Use the web interface (see above)<br />
<br />
'''Installing the new Heat - PC''' <br />
<br />
*There is no need to remove the old version of Heat - the installation package will take care of that automatically. <br />
*Map a drive to \\labserver\heat9 (or click on the start menu =&gt; run =&gt; \\labserver\heat9 ) <br />
*Double-click heat9.exe The installation package will automatically configure all that you need to run Heat. <br />
*When the installation is complete the install window will disappear. <br />
*You can open Heat, the Alert Monitor and the Heat User Guide through shortcuts on the Start menu =&gt; Programs (or All Programs) =&gt; HEAT.<br />
<br />
Note: If you're using Heat on Windows 7, the first time (and just the first time) when you open it you need to run it with elevated permissions (shift+right click on the icon and run it as administrator). <br />
<br />
'''Using the new Heat (Mac or PC)''' <br />
<br />
*The users guide is available on the Start Menu under Programs (or All Programs) =&gt; HEAT. <br />
*A video of the training session is available here [http://middmedia.middlebury.edu/media/DigitalLectureArchive-MIDD-web_data-middlebury-edu/HEAT%20Training.mp4 Heat 9 Training - Dec 2010]<br />
<br />
'''What's new in Heat 9.5''' <br />
<br />
*Password authentication and web interface (see above) <br />
*Two "customer" types — regular user and location. The "location" customer is useful for creating tickets for issues/requests relating to shared spaces (e.g. A computer lab) or shared resources (e.g. Printers). <br />
*Many Detail Screens are not available yet. <br />
*Feature request for Heat changes will go through a change management process. <br />
*Short description field: Will be used as the Subject line in any emails sent through Heat. <br />
*Close description field: should be used only for detailing the final resolution of the ticket. <br />
*Customers will eventually be able to see this through a web based self service. <br />
*Cause field: The options you see here are driven by the Call Type. <br />
*Related ticket field: You can type in a ticket # that's related to the current one. <br />
*Favorites feature: In the left-hand side bar of heat you can configure your own "favorites" which can be web links or heat tasks.&nbsp;See user guide for details. <br />
*Misc notes: You can right-click in the Assignment, Journal and Attachment tabs and add a new entry for each.<br />
<br />
'''Pending or Incomplete Features; Known Bugs''' <br />
<br />
*Messaging center is currently not enabled. Emailing users/customers through Heat is not possible at this stage but we plan to have this feature on soon! Please use outlook to send emails to customers and remember to reference the ticket number and paste emails into a journal. <br />
*We have not ensured spell checking works. <br />
*We have not ensured that emails are sent with a custom template: Dear &lt;customer&gt; [followed by the journal entry] [ending with helpdesk email signature] <br />
*Alert monitor definitions are not ready yet.<br><br />
<br />
[[Category:HEAT]]<br />
[[Category:Helpdesk Documentation]]</div>James Beauchemin