https://mediawiki.middlebury.edu/LIS/api.php?action=feedcontributions&user=Meade+Atkeson&feedformat=atomLibrary & ITS Wiki - User contributions [en]2024-03-29T09:29:51ZUser contributionsMediaWiki 1.35.14https://mediawiki.middlebury.edu/LIS/index.php?title=Saving_a_PowerPoint_presentation_as_a_MOV_video_file_on_a_Mac&diff=25167Saving a PowerPoint presentation as a MOV video file on a Mac2012-08-06T20:51:54Z<p>Meade Atkeson: </p>
<hr />
<div>Steps for saving a PowerPoint presentation as a MOV video file on a Mac.<br />
<br />
http://www.dummies.com/how-to/content/saving-a-powerpoint-for-mac-presentation-as-a-quic.html<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Office]]<br />
[[Category:Media Services]]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Saving_a_PowerPoint_presentation_as_a_WMV_video_file_on_a_PC&diff=25166Saving a PowerPoint presentation as a WMV video file on a PC2012-08-06T20:47:26Z<p>Meade Atkeson: </p>
<hr />
<div>Steps for saving a PowerPoint presentation as a WMV video file on a PC.<br />
<br />
http://office.microsoft.com/en-us/powerpoint-help/turn-your-presentation-into-a-video-HA010336763.aspx#_Toc252973124<br />
<br />
[[Category:Office]]<br />
[[Category:Media Services]]<br />
[[Category:Helpdesk Documentation]]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Saving_a_PowerPoint_presentation_as_a_WMV_video_file_on_a_PC&diff=25165Saving a PowerPoint presentation as a WMV video file on a PC2012-08-06T20:44:44Z<p>Meade Atkeson: </p>
<hr />
<div>Steps for saving a PowerPoint presentation as a WMV video file on a PC.<br />
<br />
http://office.microsoft.com/en-us/powerpoint-help/turn-your-presentation-into-a-video-HA010336763.aspx<br />
<br />
[[Category:Office]]<br />
[[Category:Media Services]]<br />
[[Category:Helpdesk Documentation]]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24794Computing Lab Assistant2012-06-21T20:58:24Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
<br />
*The first step to doing a lab round is finding out whether or not the lab is scheduled. Sometimes this may be necessary, depending on the lab or the hours, but in peak usage times, it helps to check.<br />
<br />
[https://25live.collegenet.com/middlebury/#home_my25live r25 Scheduling]<br />
<br />
*The second step is to find if there are any immediate problem spots by checking "go/findapc", or labstats. findapc will tell you if any computers are disconnected from the network (red), or being used (blue).<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Computer_Labs Find a PC (labstats)]<br />
<br />
*Lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
[http://www.middlebury.edu/offices/technology/help/equipment/lab_report File a Lab Report]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If the printer is a SymQuest printer, you may need to contact a SymQuest technician.<br />
Documentation on paper jams:<br> Dell:[[Media:paper_jams.pdf|Paper Jams]]<br> [http://mediawiki.middlebury.edu/wiki/LIS/Procedure_for_Resolving_Paper_Jams Helpdesk Paper Jams]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br><br />
Solutions to [http://mediawiki.middlebury.edu/wiki/LIS/Troubleshooting_printer_network_connectivity_problems Printer Networking]<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24793Computing Lab Assistant2012-06-21T20:56:45Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
<br />
*The first step to doing a lab round is finding out whether or not the lab is scheduled. Sometimes this may be necessary, depending on the lab or the hours, but in peak usage times, it helps to check.<br />
<br />
[https://25live.collegenet.com/middlebury/#home_my25live r25 Scheduling]<br />
<br />
*The second step is to find if there are any immediate problem spots by checking "go/findapc", or labstats. findapc will tell you if any computers are disconnected from the network (red), or being used (blue).<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Computer_Labs Find a PC (labstats)]<br />
<br />
*Lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
[http://www.middlebury.edu/offices/technology/help/equipment/lab_report File a Lab Report]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If the printer is a SymQuest printer, you may need to contact a SymQuest technician.<br />
Documentation on paper jams:<br> [[Media:paper_jams.pdf|Paper Jams]]<br> [http://mediawiki.middlebury.edu/wiki/LIS/Procedure_for_Resolving_Paper_Jams Helpdesk Paper Jams]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br><br />
Solutions to [http://mediawiki.middlebury.edu/wiki/LIS/Troubleshooting_printer_network_connectivity_problems Printer Networking]<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24792Computing Lab Assistant2012-06-21T20:54:51Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
<br />
*The first step to doing a lab round is finding out whether or not the lab is scheduled. Sometimes this may be necessary, depending on the lab or the hours, but in peak usage times, it helps to check.<br />
<br />
[https://25live.collegenet.com/middlebury/#home_my25live r25 Scheduling]<br />
<br />
*The second step is to find if there are any immediate problem spots by checking "go/findapc", or labstats. findapc will tell you if any computers are disconnected from the network (red), or being used (blue).<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Computer_Labs Find a PC (labstats)]<br />
<br />
*Lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
[http://www.middlebury.edu/offices/technology/help/equipment/lab_report File a Lab Report]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If the printer is a SymQuest printer, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br><br />
[http://mediawiki.middlebury.edu/wiki/LIS/Troubleshooting_printer_network_connectivity_problems PrinterNetworking]<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24791Computing Lab Assistant2012-06-21T20:54:30Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
<br />
*The first step to doing a lab round is finding out whether or not the lab is scheduled. Sometimes this may be necessary, depending on the lab or the hours, but in peak usage times, it helps to check.<br />
<br />
[https://25live.collegenet.com/middlebury/#home_my25live r25 Scheduling]<br />
<br />
*The second step is to find if there are any immediate problem spots by checking "go/findapc", or labstats. findapc will tell you if any computers are disconnected from the network (red), or being used (blue).<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Computer_Labs Find a PC (labstats)]<br />
<br />
*Lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
[http://www.middlebury.edu/offices/technology/help/equipment/lab_report File a Lab Report]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If the printer is a SymQuest printer, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br><br />
[http://mediawiki.middlebury.edu/wiki/LIS/Troubleshooting_printer_network_connectivity_problems Printer_Networking]<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24790Computing Lab Assistant2012-06-21T20:53:20Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
<br />
*The first step to doing a lab round is finding out whether or not the lab is scheduled. Sometimes this may be necessary, depending on the lab or the hours, but in peak usage times, it helps to check.<br />
<br />
[https://25live.collegenet.com/middlebury/#home_my25live r25 Scheduling]<br />
<br />
*The second step is to find if there are any immediate problem spots by checking "go/findapc", or labstats. findapc will tell you if any computers are disconnected from the network (red), or being used (blue).<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Computer_Labs Find a PC (labstats)]<br />
<br />
*Lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
[http://www.middlebury.edu/offices/technology/help/equipment/lab_report File a Lab Report]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If the printer is a SymQuest printer, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br><br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Troubleshooting_printer_network_connectivity_problems|Printer Networking]]<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24789Computing Lab Assistant2012-06-21T20:47:21Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
<br />
*The first step to doing a lab round is finding out whether or not the lab is scheduled. Sometimes this may be necessary, depending on the lab or the hours, but in peak usage times, it helps to check.<br />
<br />
[https://25live.collegenet.com/middlebury/#home_my25live r25 Scheduling]<br />
<br />
*The second step is to find if there are any immediate problem spots by checking "go/findapc", or labstats. findapc will tell you if any computers are disconnected from the network (red), or being used (blue).<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Computer_Labs Find a PC (labstats)]<br />
<br />
*Lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
[http://www.middlebury.edu/offices/technology/help/equipment/lab_report File a Lab Report]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If the printer is a SymQuest printer, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24740Computing Lab Assistant2012-06-15T15:02:54Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
<br />
*The first step to doing a lab round is finding out whether or not the lab is scheduled. Sometimes this may be necessary, depending on the lab or the hours, but in peak usage times, it helps to check.<br />
<br />
[https://25live.collegenet.com/middlebury/#home_my25live r25 Scheduling]<br />
<br />
*The second step is to find if there are any immediate problem spots by checking "go/findapc", or labstats. findapc will tell you if any computers are disconnected from the network (red), or being used (blue).<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Computer_Labs Find a PC (labstats)]<br />
<br />
*Lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
[http://www.middlebury.edu/offices/technology/help/equipment/lab_report File a Lab Report]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24737Computing Lab Assistant2012-06-15T14:58:10Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
[https://25live.collegenet.com/middlebury/#home_my25live r25 Scheduling]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Computer_Labs Find a PC (labstats)]<br />
<br />
[http://www.middlebury.edu/offices/technology/help/equipment/lab_report File a Lab Report]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24736Computing Lab Assistant2012-06-15T14:57:49Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
[https://25live.collegenet.com/middlebury/#home_my25live r25 Scheduling]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Computer_Labs Find a PC]<br />
<br />
[http://www.middlebury.edu/offices/technology/help/equipment/lab_report File a Lab Report]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24735Computing Lab Assistant2012-06-15T14:56:40Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
[https://25live.collegenet.com/middlebury/#home_my25live r25 Scheduling]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24734Computing Lab Assistant2012-06-15T14:55:55Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
[https://25live.collegenet.com/middlebury/#home_my25live r25_Scheduling]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24733Computing Lab Assistant2012-06-15T14:55:32Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
[https://25live.collegenet.com/middlebury/#home_my25live[0] r25_Scheduling<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24732Computing Lab Assistant2012-06-15T14:54:38Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24731Computing Lab Assistant2012-06-15T14:54:16Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain | Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software | Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24730Computing Lab Assistant2012-06-15T14:54:02Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain|Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software|Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24729Computing Lab Assistant2012-06-15T14:53:18Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer_Projection Projection]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24728Computing Lab Assistant2012-06-15T14:52:36Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#Computer Projection|Projection]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24727Computing Lab Assistant2012-06-15T14:50:41Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Labs_and_Classrooms#"Computer Projection"]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24722Computing Lab Assistant2012-06-15T14:42:42Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24721Computing Lab Assistant2012-06-15T14:42:16Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24720Computing Lab Assistant2012-06-15T14:41:42Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain|Local User]<br />
<br />
*Installing Lab Software: [http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software|Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24719Computing Lab Assistant2012-06-15T14:41:14Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer<br />
<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain|Local User]]<br />
<br />
*Installing Lab Software<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software|Lab Software]]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24717Computing Lab Assistant2012-06-15T14:40:21Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# [http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents]<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24716Computing Lab Assistant2012-06-15T14:39:42Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# [[http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents]]<br />
# [http://www.mediawiki.org/wiki/Help:Contents]<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]<br />
<br />
*Installing Lab Software<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24715Computing Lab Assistant2012-06-15T14:38:57Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
<br />
*Creating a local user on a domain computer<br />
<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]]<br />
<br />
*Installing Lab Software<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24714Computing Lab Assistant2012-06-15T14:38:06Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
*Creating a local user on a domain computer: <br />
<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain|Local User]]<br />
<br />
*Installing Lab Software:<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software|Lab Software]]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24713Computing Lab Assistant2012-06-15T14:37:37Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges <br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
*Creating a local user on a domain computer: [[http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain|Local User]] <br><br />
*Installing Lab Software:<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software|Lab Software]]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24711Computing Lab Assistant2012-06-15T14:36:50Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
*Creating a local user on a domain computer: <br>[[http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain|Local User]] <br><br />
*Installing Lab Software:<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software|Lab Software]]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24709Computing Lab Assistant2012-06-15T14:35:11Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
*Creating a local user on a domain computer: [[http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]] <br><br />
*Installing Lab Software:<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software Lab Software]]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24708Computing Lab Assistant2012-06-15T14:34:20Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
*Creating a local user on a domain computer: [[http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]] <br><br />
*Installing Lab Software:<br />
[[http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software]]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24707Computing Lab Assistant2012-06-15T14:33:43Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User] <br><br />
*Installing Lab Software:<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Install_and_Config_Lab_Software]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24706Computing Lab Assistant2012-06-15T14:32:24Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
*Creating a local user on a domain computer: [http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24705Computing Lab Assistant2012-06-15T14:31:46Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
<br />
Advanced Configuration Options<br><br />
*Creating a local user on a domain computer: [[http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24704Computing Lab Assistant2012-06-15T14:31:25Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.<br />
<br />
Advanced Configuration Options<br><br />
*Creating a local user on a domain computer: [[http://mediawiki.middlebury.edu/wiki/LIS/Creating_a_local_user_on_a_Windows_computer_that%27s_joined_to_a_domain Local User]]</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24693Computing Lab Assistant2012-06-14T20:57:59Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. A flashing amber power light can be an issue with the power supply that requires new parts, in this is the case, and the computer is under warranty, Dell should be contacted. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24692Computing Lab Assistant2012-06-14T20:56:23Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24690Computing Lab Assistant2012-06-14T20:50:17Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from Dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper as firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24689Computing Lab Assistant2012-06-14T20:49:53Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|Windows Booting]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Booting]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper as firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24688Computing Lab Assistant2012-06-14T20:49:03Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|No Boot]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Boot]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]] <br><br />
More Windows support from dell: [[Media:windows_errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper as firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24687Computing Lab Assistant2012-06-14T20:48:05Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|No Boot]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Boot]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]]<br />
More Windows support from dell: [[Media:errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper as firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24686Computing Lab Assistant2012-06-14T20:47:46Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|No Boot]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Boot]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]]<br />
More Windows support from dell: [[Media:Errors.pdf|Errors]]<br />
<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper as firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=File:Windows_errors.pdf&diff=24684File:Windows errors.pdf2012-06-14T20:46:47Z<p>Meade Atkeson: </p>
<hr />
<div></div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24682Computing Lab Assistant2012-06-14T20:36:47Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|No Boot]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]] <br><br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Boot]] <br><br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]]<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper as firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
# [http://www.lynda.com/Mac-OS-X-10-7-tutorials/Mac-OS-X-Lion-Essential-Training/85081-2.html Mac OS X Training]<br />
# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24681Computing Lab Assistant2012-06-14T20:36:31Z<p>Meade Atkeson: </p>
<hr />
<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|No Boot]]<br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]]<br />
For trouble booting with a Mac: [[Media:mac_boot.pdf|Mac Boot]]<br />
Resetting the System Manegment Control (SMC) for a Mac: [[Media:smc.pdf|SMC]] <br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
<br />
*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]]<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper as firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
<br />
* lynda.com Videos<br />
# [http://www.lynda.com/Windows-7-tutorials/Tips-and-Tricks/79413-2.html Windows 7 Tips and Tricks]<br />
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* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.</div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=File:Smc.pdf&diff=24680File:Smc.pdf2012-06-14T20:34:25Z<p>Meade Atkeson: </p>
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<div></div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=File:Mac_boot.pdf&diff=24679File:Mac boot.pdf2012-06-14T20:34:05Z<p>Meade Atkeson: </p>
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<div></div>Meade Atkesonhttps://mediawiki.middlebury.edu/LIS/index.php?title=Computing_Lab_Assistant&diff=24678Computing Lab Assistant2012-06-14T20:06:24Z<p>Meade Atkeson: </p>
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<div>PAGE UNDER CONSTRUCTION<br />
<br />
This page is here for reference as to how to be the best Computing Lab Assistant possible.<br />
<br />
Lab Rounds <br><br />
*A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.<br />
<br />
What to do when a computer won't start: [[Media:No_Boot.pdf|No Boot]] <br><br />
If the problem persists, refer to these instructions: [[Media:No_Windows.pdf|No Windows]]<br />
<br />
*The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When in doubt, restart.<br />
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*When the problem appears more serious, such as a blue screen error, you may need to open it up and check to make sure all the hardware components, such as the RAM and Hard drive, are properly ad securely in place. For help navigating the interior of desktop computers, see [[#Opening Dell Computers|below]]. Refer to the following document for more solutions to serious startup issues.<br />
<br />
Dell support on blue screen errors: [[Media:Crashes.pdf|Crashes]]<br />
<br />
Printer Errors<br />
* Paper Jams<br><br />
:In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper as firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, you may need to contact a SymQuest technician.<br />
More help with paper jams: [[Media:paper_jams.pdf|Paper Jams]]<br />
<br />
* Ink/Toner Cartridges<br><br />
:Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can be located on one of the sides. Be very aware that there will be ink on the old cartridge. Be careful when removing, the ink ruins clothes. Securely seal the old cartridge in the bag and have it recycled.<br />
<br />
* Networking Issues<br />
:If the error appears to be on the network end, double check by printing from different computers. If the problem persists, report the issue to LPC (Lab and Public Computing) and helpdesk@middlebury.edu.<br />
<br />
<br />
Hardware Tips<br><br />
*Installing memory into Macintosh computers:<br />
:[[media:Memory_Mac.pdf|Mac Memory]]<br />
* <div id="Opening Dell Computers">Opening Dell Computers</div><br />
:Some newer models (such as the Optiplex 790) can be opened by a clearly visible lever on the side, other older models (such as the 755) have a tab with a lock symbol that must be pulled. This will allow the side cover to be removed. Once the machine is open, the various blue tabs will guide you as to how to remove and re-insert various hardware components.<br />
*CD's stuck in the optical drive (Mac):<br />
:[[media:cd_drive.pdf|CD Drives]]<br />
<br />
<br />
<br />
Tips:<br />
* Need help editing the wiki? <br><br />
# http://mediawiki.middlebury.edu/wiki/LIS/Help:Contents<br />
# http://www.mediawiki.org/wiki/Help:Contents<br />
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# [http://www.lynda.com/Mac-OS-X-10-6-tutorials/Unix-for-Mac-OS-X-Users/78546-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3Aunix%0Apage%3A1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2 Unix (bash) Tutorials for Mac] <br><br />
* For making calls outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.</div>Meade Atkeson