https://mediawiki.middlebury.edu/LIS/api.php?action=feedcontributions&user=Petar+Mitrevski&feedformat=atomLibrary & ITS Wiki - User contributions [en]2024-03-28T14:38:24ZUser contributionsMediaWiki 1.35.14https://mediawiki.middlebury.edu/LIS/index.php?title=Microsoft_Office_for_Personal_Computers&diff=39302Microsoft Office for Personal Computers2019-09-09T15:57:07Z<p>Petar Mitrevski: </p>
<hr />
<div><br />
This document describes how to install Microsoft Office on your '''personal computer'''. For installing Microsoft Office on '''a College-owned computer''', see&nbsp;[[Microsoft_Office|Microsoft Office]]__NOTOC__.<br />
<br />
===== Windows =====<br />
<br />
*Do '''not''' use this installer on '''shared use''' College-owned computers! <br />
*'''Windows''' users will be offered Office 365. <br />
*If your computer currently has an older version of MS Office, you should uninstall it (via Control Panel, Programs and Features) before attempting to install Office 365. <br />
<br />
#Go to [http://www.office.com http://www.office.com] <br />
#Click "Sign in" (if prompted, choose "use work or school account") <br />
#Sign in using your Middlebury email address and password <br />
#Click the "Install Office" button in the upper right-hand corner of the screen then choose Office 365 Apps <br />
#Follow the on-screen instructions to complete the installation <br />
<br />
<br/> &nbsp;<br />
<br />
===== Mac =====<br />
<br />
*Do '''not''' use this installer on shared use College-owned computers! <br />
*'''Macs''' running 10.11 (El Capitan) or above will receive Office 365; Macs running 10.10 and below will receive an older version of Office. <br />
<br />
#Go to [http://www.office.com http://www.office.com] <br />
#Click "Sign in" (if prompted, choose "use work or school account") <br />
#Sign in using your Middlebury email address and password <br />
#Click the "Install Office" button in the upper right-hand corner of the screen then choose Office 365 Apps <br />
#Follow the on-screen instructions to complete the installation <br />
<br />
<br/> &nbsp;<br />
<br />
=== Installation FAQS & Resources ===<br />
<br />
==== Q: Who is covered by Middlebury College's Microsoft Office license? ====<br />
<br />
'''A:''' Currently employed Middlebury undergraduate faculty and staff, Midd undergraduate students, currently employed faculty and staff at MIIS, and MIIS students are eligible.<br/> <br/> Our license '''does not''' cover installs for academic programs such as the summer Language Schools, Bread Loaf School of English, or Off-Campus Study. It also '''does not''' cover emeriti, alumni, retirees, and contract hires.<br />
<br />
==== Q: I'm confused. Do I really want Office 365 for business? ====<br />
<br />
'''A:''' Yes! The links above take you to the proper installation pages. Our license is considered business/education.<br />
<br />
==== Q: I received a server/DB error when I tried to log in. What does this mean? ====<br />
<br />
'''A:''' This generic error means your email account is not authorized to use the Microsoft portal. Please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=98 contact the Technology HelpDesk] if you feel this is an error.<br />
<br />
==== Q: I'm having trouble with the installer. Where can I get help? ====<br />
<br />
*[https://support.office.com/en-us/article/Troubleshoot-installing-Office-2016-and-Office-2013-35ff2def-e0b2-4dac-9784-4cf212c1f6c2?ui=en-US&rs=en-US&ad=US Troubleshoot installing Office (PC and Mac)] <br />
<br />
[[Category:Office 365]] [[Category:Microsoft Office]] [[Category:Helpdesk Documentation]] [[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Multi-Factor_Authentication&diff=39143Multi-Factor Authentication2019-07-22T13:40:29Z<p>Petar Mitrevski: </p>
<hr />
<div><br />
=== What is Multi-factor Authentication? ===<br />
<br />
If you are unfamiliar with the concept of multi-factor authentication, please visit our [[Multi-Factor_Authentication_Overview|overview page]] to learn more.<br />
<br />
&nbsp;<br />
<br />
=== What should I do to prepare for MFA? ===<br />
<br />
Check out our [[Multi-Factor_Authentication_Readiness|readiness info page]] for details. You'll learn useful '''tips''' and find details about '''how to sign up''' when you're all set to go.<br />
<br />
&nbsp;<br />
<br />
=== How do I set up MFA? ===<br />
<br />
Upon receipt of your Multi-Factor Authentication sign-up request, ITS will enable MFA on your account, then send you a “Middlebury Multi-Factor Authentication Enrollment” email containing links to Microsoft’s MFA Setup page and our [http://go.middlebury.edu/mfaguide Security Info Quick Setup] guide. Follow the instructions presented to set up authentication methods you wish to use with your account.<br />
<br />
'''Important:'''<br />
<br />
*ITS must first enable MFA on your account '''before '''you proceed with the setup! <br />
*Any device you wish to configure to use MFA must have a working network connection at the time of setup. <br />
*By clicking the "Set it up now" button, you are activating Multi-Factor Authentication and you must complete the setup process or you may be unable to access your account, including your email. <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
=== Which MFA setup method should I choose? ===<br />
<br />
Here are descriptions of the most common scenarios, along with our MFA setup recommendations for each one.&nbsp; Please visit our [[Multi-Factor_Authentication_Verification_Methods|MFA verification wiki page]] for additional details about specific options.<br />
<br />
'''Scenario A:&nbsp; I have a Smartphone -- and I travel internationally and/or travel in areas without cellular coverage.'''<br />
<br />
*<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Choose Microsoft's Authenticator app with a <u>code</u>.</span> <br />
<br />
<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">This method is recommended when you have a device that supports Microsoft's Authenticator app and you will be in areas without consistent network access. When presented with an MFA challenge you will need to input the code displayed by the Authenticator app to complete your login.</span><br />
<br />
<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Network access is <u>NOT</u> required for the MS Authentication app to provide you with a '''code'''.</span><br />
<br />
&nbsp;<br />
<br />
'''Scenario B:&nbsp; I have a Smartphone -- and I ''rarely ''travel in areas without cellular coverage.'''<br />
<br />
*<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Choose Microsoft's Authenticator app with <u>notifications</u>.</span> <br />
<br />
<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">This method is recommended when you have a device that supports Microsoft's Authenticator app and you will be in areas with consistent network access. When presented with an MFA challenge you will need to click '''Approve''' on your device to complete your login. '''Caution! '''Only click Approve when you have signed into a service you anticipate will trigger an authentication challenge.</span><br />
<br />
<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Network access cellular or wifi <u>IS</u> required for the MS Authentication app to provide a '''notification'''.</span><br />
<br />
&nbsp;<br />
<br />
'''Scenario C:&nbsp; I have a Flip or Feature phone.'''<br />
<br />
*<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Choose Phone then specify Call or Text.</span> <br />
<br />
<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">This method is recommended when you have a device that doesn’t support the Microsoft Authenticator app. When presented with an MFA challenge you will have to receive a phone call then press '''#''', or else receive an SMS text message then enter the provided code, in order to complete your login.</span><br />
<br />
<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Travel to areas without cellular coverage is '''not '''supported by this method.</span> &nbsp;<br />
<br />
&nbsp;<br />
<br />
=== How do I use Multi-factor Authentication once I have it set up? ===<br />
<br />
Once you complete your MFA set up, here is what to expect.<br />
<br />
*When you log in to an MFA-protected service from '''within''' the Middlebury or Monterey networks, you will '''not''' be prompted for verification. <br />
<br />
*When you log in to an MFA-protected service (such as Webmail or Google) from '''outside''' our networks, there is one additional step. After correctly entering your Middlebury email address and password at the login screen of the service you wish to access, you will be prompted to verify your login request.&nbsp; This could be in the form of a phone call, text message, or mobile app notification or code, depending on the option you specified during the setup process. <br />
**For example, if you chose the "Notify me through the app" option, you would enter your Middlebury email address and password at the online service’s login screen, then you would receive a notification from the Microsoft Authenticator app on your mobile device prompting you to “Approve" or “Deny” the login request. <br />
<br />
'''Important notes:'''<br />
<br />
*During the login process you can click the checkbox to '''remember my device for 30 days'''. With this setting enabled, you won’t be prompted again for Multi-Factor Authentication from that application on that device for another thirty days. <br />
*'''Caution!&nbsp; Only approve verification requests that you initiate!'''&nbsp; This is relevant to the "Notify me through app" and "Call my authentication phone" verification options. Imagine an online criminal has your password and is trying to access your account. Once Multi-Factor Authentication has been enabled for your account, this access attempt would generate a login verification request. If you approved this verification request, the criminal would be able to access your account!&nbsp;&nbsp; <br />
<br />
&nbsp;<br />
<br />
<br />
<br />
=== How do I set up MFA to access Oracle? ===<br />
<br />
Your Oracle account is provided by GMHEC rather than Middlebury, and it requires a separate MFA setup.&nbsp; If you are off-campus and you already have MFA protection for your Middlebury account, you will be prompted to enroll in GMHEC's multi-factor authentication (MFA) if you haven’t already enrolled.&nbsp; See “[https://drive.google.com/uc?export=view&id=16ADPj7Qt9dF6aushMVTBbvFrvD-_g6FO Enrolling in GMHEC Multi-Factor Authentication]” for information. &nbsp;<br />
<br />
=== How do I adjust my MFA settings if my situation changes? ===<br />
<br />
It's easy to change your multi-factor authentication settings.&nbsp; Here's how:<br />
<br />
#Visit [http://go.middlebury.edu/mfasetup http://go.middlebury.edu/mfasetup].&nbsp; You will receive an MFA challenge. <br />
#From the ''Security Info ''page, you'll find links that allow you to '''change''' or '''delete '''methods you set up previously, including your default method for receiving MFA challenges. <br />
<br />
[[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:MFA]] [[Category:Security]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Multi-Factor_Authentication&diff=39142Multi-Factor Authentication2019-07-22T13:39:24Z<p>Petar Mitrevski: </p>
<hr />
<div><br />
=== What is Multi-factor Authentication? ===<br />
<br />
If you are unfamiliar with the concept of multi-factor authentication, please visit our [[Multi-Factor_Authentication_Overview|overview page]] to learn more.<br />
<br />
&nbsp;<br />
<br />
=== What should I do to prepare for MFA? ===<br />
<br />
Check out our [[Multi-Factor_Authentication_Readiness|readiness info page]] for details. You'll learn useful '''tips''' and find details about '''how to sign up''' when you're all set to go.<br />
<br />
&nbsp;<br />
<br />
=== How do I set up MFA? ===<br />
<br />
Upon receipt of your Multi-Factor Authentication sign-up request, ITS will enable MFA on your account, then send you a “Middlebury Multi-Factor Authentication Enrollment” email containing links to Microsoft’s MFA Setup page and our [http://go.middlebury.edu/mfaguide Security Info Quick Setup] guide. Follow the instructions presented to set up authentication methods you wish to use with your account.<br />
<br />
'''Important:'''<br />
<br />
*ITS must first enable MFA on your account '''before '''you proceed with the setup! <br />
*Any device you wish to configure to use MFA must have a working network connection at the time of setup. <br />
*By clicking the "Set it up now" button, you are activating Multi-Factor Authentication and you must complete the setup process or you may be unable to access your account, including your email. <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
=== Which MFA setup method should I choose? ===<br />
<br />
Here are descriptions of the most common scenarios, along with our MFA setup recommendations for each one.&nbsp; Please visit our [[Multi-Factor_Authentication_Verification_Methods|MFA verification wiki page]] for additional details about specific options.<br />
<br />
'''Scenario A:&nbsp; I have a Smartphone -- and I travel internationally and/or travel in areas without cellular coverage.'''<br />
<br />
*<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Choose Microsoft's Authenticator app with a <u>code</u>.</span> <br />
<br />
<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">This method is recommended when you have a device that supports Microsoft's Authenticator app and you will be in areas without consistent network access. When presented with an MFA challenge you will need to input the code displayed by the Authenticator app to complete your login.</span><br />
<br />
<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Network access is <u>NOT</u> required for the MS Authentication app to provide you with a '''code'''.</span><br />
<br />
&nbsp;<br />
<br />
'''Scenario B:&nbsp; I have a Smartphone -- and I ''rarely ''travel in areas without cellular coverage.'''<br />
<br />
*<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Choose Microsoft's Authenticator app with <u>notifications</u>.</span> <br />
<br />
<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">This method is recommended when you have a device that supports Microsoft's Authenticator app and you will be in areas with consistent network access. When presented with an MFA challenge you will need to click '''Approve''' on your device to complete your login. '''Caution! '''Only click Approve when you have signed into a service you anticipate will trigger an authentication challenge.</span><br />
<br />
<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Network access cellular or wifi <u>IS</u> required for the MS Authentication app to provide a '''notification'''.</span><br />
<br />
&nbsp;<br />
<br />
'''Scenario C:&nbsp; I have a Flip or Feature phone.'''<br />
<br />
*<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Choose Phone then specify Call or Text.</span> <br />
<br />
<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">This method is recommended when you have a device that doesn’t support the Microsoft Authenticator app. When presented with an MFA challenge you will have to receive a phone call then press '''#''', or else receive an SMS text message then enter the provided code, in order to complete your login.</span><br />
<br />
<span style="font-size:11pt; font-family:Arial; color:#000000; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Travel to areas without cellular coverage is '''not '''supported by this method.</span> &nbsp;<br />
<br />
&nbsp;<br />
<br />
=== How do I use Multi-factor Authentication once I have it set up? ===<br />
<br />
Once you complete your MFA set up, here is what to expect.<br />
<br />
*When you log in to an MFA-protected service from '''within''' the Middlebury or Monterey networks, you will '''not''' be prompted for verification. <br />
<br />
*When you log in to an MFA-protected service (such as Webmail or Google) from '''outside''' our networks, there is one additional step. After correctly entering your Middlebury email address and password at the login screen of the service you wish to access, you will be prompted to verify your login request.&nbsp; This could be in the form of a phone call, text message, or mobile app notification or code, depending on the option you specified during the setup process. <br />
**For example, if you chose the "Notify me through the app" option, you would enter your Middlebury email address and password at the online service’s login screen, then you would receive a notification from the Microsoft Authenticator app on your mobile device prompting you to “Approve" or “Deny” the login request. <br />
<br />
'''Important notes:'''<br />
<br />
*During the login process you can click the checkbox to '''remember my device for 30 days'''. With this setting enabled, you won’t be prompted again for Multi-Factor Authentication from that application on that device for another thirty days. <br />
*'''Caution!&nbsp; Only approve verification requests that you initiate!'''&nbsp; This is relevant to the "Notify me through app" and "Call my authentication phone" verification options. Imagine an online criminal has your password and is trying to access your account. Once Multi-Factor Authentication has been enabled for your account, this access attempt would generate a login verification request. If you approved this verification request, the criminal would be able to access your account!&nbsp;&nbsp; <br />
<br />
&nbsp;<br />
<br />
<br />
=== How do I set up MFA to access Oracle? ===<br />
<br />
Your Oracle account is provided by GMHEC rather than Middlebury, and it requires a separate MFA setup.&nbsp; If you are off-campus and you already have MFA protection for your Middlebury account, you will be prompted to enroll in GMHEC's multi-factor authentication (MFA) if you haven’t already enrolled.&nbsp; See “[https://doc-00-c4-docs.googleusercontent.com/docs/securesc/ennt1qed88bdqo4aqosfvt42og9mr8ml/1jt7mnjcnadqr239i55lkiq2qqqhlljv/1563796800000/10592888646059467455/10592888646059467455/16ADPj7Qt9dF6aushMVTBbvFrvD-_g6FO?h=16337920340292753168&e=view Enrolling in GMHEC Multi-Factor Authentication]” for information. &nbsp;<br />
<br />
=== How do I adjust my MFA settings if my situation changes? ===<br />
<br />
It's easy to change your multi-factor authentication settings.&nbsp; Here's how:<br />
<br />
#Visit [http://go.middlebury.edu/mfasetup http://go.middlebury.edu/mfasetup].&nbsp; You will receive an MFA challenge. <br />
#From the ''Security Info ''page, you'll find links that allow you to '''change''' or '''delete '''methods you set up previously, including your default method for receiving MFA challenges. <br />
<br />
[[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:MFA]] [[Category:Security]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Multi-Factor_Authentication_Readiness&diff=39120Multi-Factor Authentication Readiness2019-07-11T13:14:24Z<p>Petar Mitrevski: </p>
<hr />
<div><br />
=== How do I prepare for Multi-Factor Authentication? ===<br />
<br />
The following tips will help ensure that your Multi-Factor Authentication setup goes smoothly.<br />
<br />
====== Tip #1: Install the Microsoft Authenticator app on your smartphone ======<br />
<br />
Visit our [[Microsoft_Authenticator_App|'''Microsoft Authenticator app''']] wiki page for setup instructions.<br/> &nbsp;<br />
<br />
====== Tip #2: Install the Microsoft Outlook app on your mobile device(s) ======<br />
<br />
Consider installing the official Microsoft Outlook app on your smartphone and tablet. The Outlook mobile app includes built-in support for Multi-Factor Authentication. It also provides remote access to Middlebury’s directory, which is particularly handy when you are on the road and need to look up someone’s contact information.<br />
<br />
*[https://itunes.apple.com/us/app/microsoft-outlook-email-calendar/id951937596 Microsoft Outlook on the Apple App Store] <br />
*[https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en Microsoft Outlook on the Google Play store] <br />
<br />
<br/> &nbsp;<br />
<br />
=== Can I use Multi-Factor Authentication without a Smartphone? ===<br />
<br />
'''YES!''' You can still use Multi-Factor Authentication even without a smartphone. If you have a cell phone, you can opt to receive texts (no need to reply - just read the codes). If you cannot receive texts, you can opt to receive a voice call (on your cell phone or landline). If none of these options apply, please contact [mailto:infosec@middlebury.edu?subject=mfa-nophone Middlebury Information Security] for help getting setup.<br/> &nbsp;<br />
<br />
=== How do I sign up for Multi-Factor Authentication? ===<br />
<br />
If you are interested in taking advantage of Multi-Factor Authentication, simply [http://go.middlebury.edu/getmfa submit the request here] to let ITS know that you would like Multi-Factor Authentication enabled for your account. You will receive a followup email containing setup instructions.<br/> &nbsp;<br />
<br />
&nbsp;<br />
<br />
== Email Apps and Multi-Factor Authentication ==<br />
<br />
Please note that not all email apps support multi-factor authentication (MFA).&nbsp; Additionally, the use of '''app passwords''' is no longer supported.<br />
<br />
==== Email Apps that have been '''tested and confirmed to support MFA''' ====<br />
<br />
*Outlook Web App (Webmail) <br />
*Outlook.com (Part of Office 365) <br />
*Outlook for Mac 2016 <br />
*Outlook for Windows 2016 <br />
*Outlook for iOS <br />
*Outlook for Android <br />
*Apple's Mail app (with MacOS Mojave only) <br />
*Apple's Mail app for iOS (iOS 11 or newer) <br />
*9Folders Nine v4 (Android App) <br />
<br />
==== Email Apps that '''should support MFA''', but have not been tested ====<br />
<br />
*Outlook for Mac 2019 <br />
*Outlook for Windows 2019 <br />
<br />
&nbsp;<br />
<br />
==== Emails Apps that '''do not support MFA''' ====<br />
<br />
*Spark email <br />
*Apple's Mail app (all versions of MacOS 10.13 and earlier) <br />
*Any client that requires the use of the IMAP such as Thunderbird <br />
*Any client that requires the use of POP such as GMail <br />
<br />
The use of '''app passwords''' with these email apps in conjunction with MFA is '''no longer supported'''.<br/> <br/> &nbsp;<br />
<br />
== Common issues and solutions ==<br />
<br />
Email clients on mobile devices and computers may stop receiving incoming mail until MFA enrollment is completed. Should this occur, please visit Middlebury’s&nbsp;[http://go.middlebury.edu/webmail/ Webmail to ]complete your MFA setup and access your Middlebury email. You may need to remove and re-add your account to your email client after completing your MFA setup. For mobile devices, Middlebury ITS recommends that you use the [https://products.office.com/en-us/outlook-mobile-for-android-and-ios Outlook mobile app], particularly on Android OS.<br />
<br />
&nbsp;<br />
<br />
[[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:MFA]] [[Category:Security]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Multi-Factor_Authentication_Readiness&diff=39119Multi-Factor Authentication Readiness2019-07-11T13:13:50Z<p>Petar Mitrevski: </p>
<hr />
<div>=== How do I prepare for Multi-Factor Authentication? ===<br />
The following tips will help ensure that your Multi-Factor Authentication setup goes smoothly.<br />
<br />
====== Tip #1: Install the Microsoft Authenticator app on your smartphone ======<br />
Visit our [[Microsoft_Authenticator_App|'''Microsoft Authenticator app''']] wiki page for setup instructions.<br />
<br><br><br />
====== Tip #2: Install the Microsoft Outlook app on your mobile device(s) ======<br />
Consider installing the official Microsoft Outlook app on your smartphone and tablet. The Outlook mobile app includes built-in support for Multi-Factor Authentication. It also provides remote access to Middlebury’s directory, which is particularly handy when you are on the road and need to look up someone’s contact information.<br />
*[https://itunes.apple.com/us/app/microsoft-outlook-email-calendar/id951937596 Microsoft Outlook on the Apple App Store]<br />
*[https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en Microsoft Outlook on the Google Play store]<br />
<br /><br />
<br /><br />
<br />
=== Can I use Multi-Factor Authentication without a Smartphone? ===<br />
'''YES!''' You can still use Multi-Factor Authentication even without a smartphone. If you have a cell phone, you can opt to receive texts (no need to reply - just read the codes). If you cannot receive texts, you can opt to receive a voice call (on your cell phone or landline). If none of these options apply, please contact [mailto:infosec@middlebury.edu?subject=mfa-nophone Middlebury Information Security] for help getting setup.<br />
<br><br />
<br><br />
<br />
=== How do I sign up for Multi-Factor Authentication? ===<br />
If you are interested in taking advantage of Multi-Factor Authentication, simply [http://go.middlebury.edu/getmfa submit the request here] to let ITS know that you would like Multi-Factor Authentication enabled for your account. You will receive a followup email containing setup instructions.<br />
<br><br><br />
<br />
<br />
<br />
== Email Apps and Multi-Factor Authentication ==<br />
<br />
Please note that not all email apps support multi-factor authentication (MFA).&nbsp; Additionally, the use of '''app passwords''' is no longer supported.<br />
<br />
==== Email Apps that have been '''tested and confirmed to support MFA''' ====<br />
<br />
*Outlook Web App (Webmail) <br />
*Outlook.com (Part of Office 365) <br />
*Outlook for Mac 2016 <br />
*Outlook for Windows 2016 <br />
*Outlook for iOS <br />
*Outlook for Android <br />
*Apple's Mail app (with MacOS Mojave only) <br />
*Apple's Mail app for iOS (iOS 11 or newer) <br />
*9Folders Nine v4 (Android App) <br />
<br />
==== Email Apps that '''should support MFA''', but have not been tested ====<br />
<br />
*Outlook for Mac 2019 <br />
*Outlook for Windows 2019 <br />
<br />
&nbsp;<br />
<br />
==== Emails Apps that '''do not support MFA''' ====<br />
<br />
*Spark email <br />
*Apple's Mail app (all versions of MacOS 10.13 and earlier) <br />
*Any client that requires the use of the IMAP such as Thunderbird <br />
*Any client that requires the use of POP such as GMail <br />
<br />
The use of '''app passwords''' with these email apps in conjunction with MFA is '''no longer supported'''.<br />
<br />
<br />
== &nbsp; ==<br />
<br />
== Common issues and solutions ==<br />
<br />
Email clients on mobile devices and computers may stop receiving incoming mail until MFA enrollment is completed. Should this occur, please visit Middlebury’s&nbsp;[http://go.middlebury.edu/webmail/ Webmail to ]complete your MFA setup and access your Middlebury email. You may need to remove and re-add your account to your email client after completing your MFA setup. For mobile devices, Middlebury ITS recommends that you use the [https://products.office.com/en-us/outlook-mobile-for-android-and-ios Outlook mobile app], particularly on Android OS.<br />
<br />
&nbsp;<br />
<br />
[[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:MFA]] [[Category:Security]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Multi-Factor_Authentication_Readiness&diff=39118Multi-Factor Authentication Readiness2019-07-11T13:13:25Z<p>Petar Mitrevski: </p>
<hr />
<div>=== How do I prepare for Multi-Factor Authentication? ===<br />
The following tips will help ensure that your Multi-Factor Authentication setup goes smoothly.<br />
<br />
====== Tip #1: Install the Microsoft Authenticator app on your smartphone ======<br />
Visit our [[Microsoft_Authenticator_App|'''Microsoft Authenticator app''']] wiki page for setup instructions.<br />
<br><br><br />
====== Tip #2: Install the Microsoft Outlook app on your mobile device(s) ======<br />
Consider installing the official Microsoft Outlook app on your smartphone and tablet. The Outlook mobile app includes built-in support for Multi-Factor Authentication. It also provides remote access to Middlebury’s directory, which is particularly handy when you are on the road and need to look up someone’s contact information.<br />
*[https://itunes.apple.com/us/app/microsoft-outlook-email-calendar/id951937596 Microsoft Outlook on the Apple App Store]<br />
*[https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en Microsoft Outlook on the Google Play store]<br />
<br /><br />
<br /><br />
<br />
=== Can I use Multi-Factor Authentication without a Smartphone? ===<br />
'''YES!''' You can still use Multi-Factor Authentication even without a smartphone. If you have a cell phone, you can opt to receive texts (no need to reply - just read the codes). If you cannot receive texts, you can opt to receive a voice call (on your cell phone or landline). If none of these options apply, please contact [mailto:infosec@middlebury.edu?subject=mfa-nophone Middlebury Information Security] for help getting setup.<br />
<br><br />
<br><br />
<br />
=== How do I sign up for Multi-Factor Authentication? ===<br />
If you are interested in taking advantage of Multi-Factor Authentication, simply [http://go.middlebury.edu/getmfa submit the request here] to let ITS know that you would like Multi-Factor Authentication enabled for your account. You will receive a followup email containing setup instructions.<br />
<br><br><br />
<br />
<br />
<br />
== Email Apps and Multi-Factor Authentication ==<br />
<br />
Please note that not all email apps support multi-factor authentication (MFA).&nbsp; Additionally, the use of '''app passwords''' is no longer supported.<br />
<br />
==== Email Apps that have been '''tested and confirmed to support MFA''' ====<br />
<br />
*Outlook Web App (Webmail) <br />
*Outlook.com (Part of Office 365) <br />
*Outlook for Mac 2016 <br />
*Outlook for Windows 2016 <br />
*Outlook for iOS <br />
*Outlook for Android <br />
*Apple's Mail app (with MacOS Mojave only) <br />
*Apple's Mail app for iOS (iOS 11 or newer) <br />
*9Folders Nine v4 (Android App) <br />
<br />
==== Email Apps that '''should support MFA''', but have not been tested ====<br />
<br />
*Outlook for Mac 2019 <br />
*Outlook for Windows 2019 <br />
<br />
&nbsp;<br />
<br />
==== Emails Apps that '''do not support MFA''' ====<br />
<br />
*Spark email <br />
*Apple's Mail app (all versions of MacOS 10.13 and earlier) <br />
*Any client that requires the use of the IMAP such as Thunderbird <br />
*Any client that requires the use of POP such as GMail <br />
<br />
The use of '''app passwords''' with these email apps in conjunction with MFA is '''no longer supported'''.<br />
<br />
== Common issues and solutions ==<br />
<br />
<meta charset="utf-8"></meta>Email clients on mobile devices and computers may stop receiving incoming mail until MFA enrollment is completed. Should this occur, please visit Middlebury’s[http://go.middlebury.edu/webmail/ Webmail to ]complete your MFA setup and access your Middlebury email. You may need to remove and re-add your account to your email client after completing your MFA setup. For mobile devices, Middlebury ITS recommends that you use the [https://products.office.com/en-us/outlook-mobile-for-android-and-ios Outlook mobile app], particularly on Android OS.<br />
<br />
&nbsp;<br />
<br />
[[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:MFA]] [[Category:Security]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Main_Page_Help_Desk_%26_Desktop_Support&diff=39046Main Page Help Desk & Desktop Support2019-06-13T19:43:01Z<p>Petar Mitrevski: </p>
<hr />
<div><br />
&nbsp;<br />
<br />
{| border="0"<br />
|-<br />
| &nbsp;<br />
|-<br />
| Help Desk Phone: '''(802) 443-2200'''<br/> Contact E-mail: '''[mailto:HelpDesk@middlebury.edu HelpDesk@middlebury.edu]'''<br/> Department:'''ITS'''<br/> Campus Location: '''Davis Family Library'''<br />
|}<br />
<br />
&nbsp;<br />
<br />
{| align="center" border="0"<br />
|-<br />
| <br />
{| style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 200px; height: 40px"<br />
|-<br />
| align="center" | [[Quick_Start|Quick Start]]<br />
|}<br />
<br />
| <br />
{| style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 200px; height: 40px"<br />
|-<br />
| align="center" | [[Technology_and_Learning|Technology and Learning]]<br />
|}<br />
<br />
| <br />
{| style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 200px; height: 40px"<br />
|-<br />
| align="center" | [[Computer_Systems|Computer Systems]]<br />
|}<br />
<br />
|-<br />
| <br />
{| style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 200px; height: 40px"<br />
|-<br />
| align="center" | [[Passwords|Passwords]]<br />
|}<br />
<br />
| <br />
{| style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 200px; height: 40px"<br />
|-<br />
| align="center" | [[Common_Services|Common Services]]<br />
|}<br />
<br />
| <br />
{| style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 200px; height: 40px"<br />
|-<br />
| align="center" | [[BANNER|BANNER]]<br />
|}<br />
<br />
|-<br />
| <br />
{| style="border-collapse: separate; border-spacing: 0; border-width: 1px; border-style: solid; border-color: #7fa2bd; background-color: #dbe5ec; padding: 5; width: 200px; height: 40px"<br />
|-<br />
| align="center" | [[Off_Campus_Access|Off Campus Access]]<br />
|}<br />
<br />
|}<br />
<br />
[[Category:OutOfDate]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Printing_to_Public_Printers&diff=39045Printing to Public Printers2019-06-13T19:36:46Z<p>Petar Mitrevski: </p>
<hr />
<div><br />
We recommend that you save your documents in your OneDrive or Google Drive cloud storage where they can be easily accessed by any networked computer on campus.<br />
<br />
*Choosing the [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Library_Printers '''Library_Printers'''] or [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Non_Library_Printers '''Non_Library_Printers'''] print queues on our Papercut server allows you to go to [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#public_printers any participating print release station] to release your print job(s)! <br />
*'''At Bread Loaf''', the Davison Library has a black & white printer/scanner/copier (BL0004) and the Apple Cellar has a black and white printer/scanner/copier (BL0005) and a color printer/scanner/copier (BL0006). Note that the Bread Loaf printers do not require you to use a print release station. <br />
<br />
&nbsp;<br />
<br />
== Option 1 - Print from your own computer using Mobility Print ==<br />
<br />
'''Mobility Print''' enables you to install print queues on your personally-owned computer through a '''one-time''' process, then print directly from your applications using File/Print thereafter. Unlike with WebPrint, you’ll be able to print in a variety of ways -- specific pages, single- or double-sided, color or black and white -- all without the need to upload your files.<br />
<br />
Visit [http://go.middlebury.edu/mobileprint '''http://go/mobileprint/'''] for instructions on how to set up printers on macOS and Windows computers, then say "goodbye" to Web Print.<br/> <br/> '''Important notes:'''<br />
<br />
*Mobility Print is '''not''' intended for use on college-owned computers as these can already connect easily to networked printers. Refer to [http://go.middlebury.edu/print?win '''http://go/print?win/'''] or [http://go.middlebury.edu/print?mac '''http://go/print?mac/'''] for details. <br />
*ITS does not currently support Mobility Print from iOS, Android, Chrome OS, or Linux. <br />
<br />
&nbsp;<br />
<br />
== Option 2 - Print from a lab or public computer ==<br />
<br />
#Log in to a college computer in the library or any of our public computer labs. Be sure to use your own Middlebury username and password - if someone else was using the computer before you and forgot to logout, log them out first! <br />
#Access and open your document from the cloud, from your USB drive, or from wherever you stored it. <br />
#Print your document. In most programs you can do this by choosing '''File''' -> '''Print''' or by pressing the appropriate shortcut keys. <br />
#*Specify which pages you want to print, then choose [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Library_Printers '''Library_Printers'''] or [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Non_Library_Printers '''Non_Library_Printers'''] from the drop-down list.<br/> (Note: For Windows users, queue names are followed by '''on papercut'''.) <br />
#*Choosing another printer is possible but these two queues give you the greatest flexibility as you can release your print job from any associated release station. <br />
#Proceed to a [http://www.middlebury.edu/offices/technology/help/technology/printing/printrelease '''Print Release Station'''] associated with your printer selection. (After 24 hours have elapsed your print job will be erased from the system.) <br />
#Log into the '''Print Release Station''' on or near the printer using your Middlebury username and password. <br />
#Release your print job by selecting “'''Print'''”. <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
== Option 3 - Print from your own computer using Web Print ==<br />
<br />
The Web Print service '''is''' still available but we recommend you try Mobility Print instead (see option 1).<br />
<br />
Web Print allows you to print from your own computer to our public printers, but it requires that you upload your files. <span style="color:red">'''This method is often slower, especially at busy times when many jobs are submitted,''' </span>and it does not allow you to select any print options such as single-sided printing. '''All print jobs processed through Web Print are duplexed.''' See [[Student_Printing_and_Quotas#.C2.A0Printing_from_Your_Own_Computer:_Web_Print.C2.A0|Web Print]] for instructions.<br/> &nbsp;<br />
<br />
== Where can I release my print jobs? ==<br />
<br />
&nbsp;<br />
<br />
*Locations for jobs sent to [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Library_Printers '''Library_Printers'''] <br />
*Locations for jobs sent to [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Non_Library_Printers '''Non_Library_Printers'''] <br />
*View [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#public_printers '''Complete list'''] of Printer and Release Station Locations <br />
<br />
&nbsp;<br />
<br />
== Please conserve resources! ==<br />
<br />
You can reduce the environmental impact of printing your papers by following some simple recommendations:<br />
<br />
*Use '''Print Preview''' (under the '''File''' menu) to see how your document looks before printing. <br />
*Always print double-sided. This is the default on Middlebury College’s printers. <br />
*Don’t print e-reserve or other web source material unless truly necessary. Instead of printing the entire document, take notes while reading it on the computer to help you remember important points. <br />
*When printing a draft, print multiple pages on one sheet. This can be surprisingly readable at 2-4 pages per sheet. It becomes a tremendous paper-saving technique when combined with double-sided printing! <br />
*Please print only one copy of your documents then use the copy machines to generate additional copies, if needed. <br />
<br />
&nbsp;<br />
<br />
== Additional Resources ==<br />
<br />
*[http://www.middlebury.edu/offices/technology/help/technology/printing/print_cost Printing Cost & Quota Information] <br />
*[http://www.middlebury.edu/offices/technology/help/technology/printing/PaperCut Managing Your Account on Papercut] <br />
<br />
[[Category:Helpdesk Documentation]] [[Category:Printers]] [[Category:Public Search]] [[Category:Printing]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Printing_to_Public_Printers&diff=39044Printing to Public Printers2019-06-13T19:36:21Z<p>Petar Mitrevski: </p>
<hr />
<div><br />
We recommend that you save your documents in your OneDrive or Google Drive cloud storage where they can be easily accessed by any networked computer on campus.<br />
<br />
*Choosing the [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Library_Printers '''Library_Printers'''] or [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Non_Library_Printers '''Non_Library_Printers'''] print queues on our Papercut server allows you to go to [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#public_printers any participating print release station] to release your print job(s)! <br />
*At Bread Loaf, the Davison Library has a black & white printer/scanner/copier (BL0004) and the Apple Cellar has a black and white printer/scanner/copier (BL0005) and a color printer/scanner/copier (BL0006). Note that the Bread Loaf printers do not require you to use a print release station. <br />
<br />
&nbsp;<br />
<br />
== Option 1 - Print from your own computer using Mobility Print ==<br />
<br />
'''Mobility Print''' enables you to install print queues on your personally-owned computer through a '''one-time''' process, then print directly from your applications using File/Print thereafter. Unlike with WebPrint, you’ll be able to print in a variety of ways -- specific pages, single- or double-sided, color or black and white -- all without the need to upload your files.<br />
<br />
Visit [http://go.middlebury.edu/mobileprint '''http://go/mobileprint/'''] for instructions on how to set up printers on macOS and Windows computers, then say "goodbye" to Web Print.<br/> <br/> '''Important notes:'''<br />
<br />
*Mobility Print is '''not''' intended for use on college-owned computers as these can already connect easily to networked printers. Refer to [http://go.middlebury.edu/print?win '''http://go/print?win/'''] or [http://go.middlebury.edu/print?mac '''http://go/print?mac/'''] for details. <br />
*ITS does not currently support Mobility Print from iOS, Android, Chrome OS, or Linux. <br />
<br />
&nbsp;<br />
<br />
== Option 2 - Print from a lab or public computer ==<br />
<br />
#Log in to a college computer in the library or any of our public computer labs. Be sure to use your own Middlebury username and password - if someone else was using the computer before you and forgot to logout, log them out first! <br />
#Access and open your document from the cloud, from your USB drive, or from wherever you stored it. <br />
#Print your document. In most programs you can do this by choosing '''File''' -> '''Print''' or by pressing the appropriate shortcut keys. <br />
#*Specify which pages you want to print, then choose [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Library_Printers '''Library_Printers'''] or [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Non_Library_Printers '''Non_Library_Printers'''] from the drop-down list.<br/> (Note: For Windows users, queue names are followed by '''on papercut'''.) <br />
#*Choosing another printer is possible but these two queues give you the greatest flexibility as you can release your print job from any associated release station. <br />
#Proceed to a [http://www.middlebury.edu/offices/technology/help/technology/printing/printrelease '''Print Release Station'''] associated with your printer selection. (After 24 hours have elapsed your print job will be erased from the system.) <br />
#Log into the '''Print Release Station''' on or near the printer using your Middlebury username and password. <br />
#Release your print job by selecting “'''Print'''”. <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
== Option 3 - Print from your own computer using Web Print ==<br />
<br />
The Web Print service '''is''' still available but we recommend you try Mobility Print instead (see option 1).<br />
<br />
Web Print allows you to print from your own computer to our public printers, but it requires that you upload your files. <span style="color:red">'''This method is often slower, especially at busy times when many jobs are submitted,''' </span>and it does not allow you to select any print options such as single-sided printing. '''All print jobs processed through Web Print are duplexed.''' See [[Student_Printing_and_Quotas#.C2.A0Printing_from_Your_Own_Computer:_Web_Print.C2.A0|Web Print]] for instructions.<br/> &nbsp;<br />
<br />
== Where can I release my print jobs? ==<br />
<br />
&nbsp;<br />
<br />
*Locations for jobs sent to [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Library_Printers '''Library_Printers'''] <br />
*Locations for jobs sent to [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Non_Library_Printers '''Non_Library_Printers'''] <br />
*View [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#public_printers '''Complete list'''] of Printer and Release Station Locations <br />
<br />
&nbsp;<br />
<br />
== Please conserve resources! ==<br />
<br />
You can reduce the environmental impact of printing your papers by following some simple recommendations:<br />
<br />
*Use '''Print Preview''' (under the '''File''' menu) to see how your document looks before printing. <br />
*Always print double-sided. This is the default on Middlebury College’s printers. <br />
*Don’t print e-reserve or other web source material unless truly necessary. Instead of printing the entire document, take notes while reading it on the computer to help you remember important points. <br />
*When printing a draft, print multiple pages on one sheet. This can be surprisingly readable at 2-4 pages per sheet. It becomes a tremendous paper-saving technique when combined with double-sided printing! <br />
*Please print only one copy of your documents then use the copy machines to generate additional copies, if needed. <br />
<br />
&nbsp;<br />
<br />
== Additional Resources ==<br />
<br />
*[http://www.middlebury.edu/offices/technology/help/technology/printing/print_cost Printing Cost & Quota Information] <br />
*[http://www.middlebury.edu/offices/technology/help/technology/printing/PaperCut Managing Your Account on Papercut] <br />
<br />
[[Category:Helpdesk Documentation]] [[Category:Printers]] [[Category:Public Search]] [[Category:Printing]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Printing_to_Public_Printers&diff=39043Printing to Public Printers2019-06-13T19:36:08Z<p>Petar Mitrevski: </p>
<hr />
<div><br />
We recommend that you save your documents in your OneDrive or Google Drive cloud storage where they can be easily accessed by any networked computer on campus.<br />
<br />
*Choosing the [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Library_Printers '''Library_Printers'''] or [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Non_Library_Printers '''Non_Library_Printers'''] print queues on our Papercut server allows you to go to [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#public_printers any participating print release station] to release your print job(s)! <br />
*At Bread Loaf, the Davison Library has a black & white printer/scanner/copier (BL0004) and the Apple Cellar has a black and white printer/scanner/copier (BL0005) and a color printer/scanner/copier (BL0006). Note that the Bread Loaf printers do not require you to use a print release station. <br />
<br />
== Option 1 - Print from your own computer using Mobility Print ==<br />
<br />
'''Mobility Print''' enables you to install print queues on your personally-owned computer through a '''one-time''' process, then print directly from your applications using File/Print thereafter. Unlike with WebPrint, you’ll be able to print in a variety of ways -- specific pages, single- or double-sided, color or black and white -- all without the need to upload your files.<br />
<br />
Visit [http://go.middlebury.edu/mobileprint '''http://go/mobileprint/'''] for instructions on how to set up printers on macOS and Windows computers, then say "goodbye" to Web Print.<br/> <br/> '''Important notes:'''<br />
<br />
*Mobility Print is '''not''' intended for use on college-owned computers as these can already connect easily to networked printers. Refer to [http://go.middlebury.edu/print?win '''http://go/print?win/'''] or [http://go.middlebury.edu/print?mac '''http://go/print?mac/'''] for details. <br />
*ITS does not currently support Mobility Print from iOS, Android, Chrome OS, or Linux. <br />
<br />
&nbsp;<br />
<br />
== Option 2 - Print from a lab or public computer ==<br />
<br />
#Log in to a college computer in the library or any of our public computer labs. Be sure to use your own Middlebury username and password - if someone else was using the computer before you and forgot to logout, log them out first! <br />
#Access and open your document from the cloud, from your USB drive, or from wherever you stored it. <br />
#Print your document. In most programs you can do this by choosing '''File''' -> '''Print''' or by pressing the appropriate shortcut keys. <br />
#*Specify which pages you want to print, then choose [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Library_Printers '''Library_Printers'''] or [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Non_Library_Printers '''Non_Library_Printers'''] from the drop-down list.<br/> (Note: For Windows users, queue names are followed by '''on papercut'''.) <br />
#*Choosing another printer is possible but these two queues give you the greatest flexibility as you can release your print job from any associated release station. <br />
#Proceed to a [http://www.middlebury.edu/offices/technology/help/technology/printing/printrelease '''Print Release Station'''] associated with your printer selection. (After 24 hours have elapsed your print job will be erased from the system.) <br />
#Log into the '''Print Release Station''' on or near the printer using your Middlebury username and password. <br />
#Release your print job by selecting “'''Print'''”. <br />
<br />
&nbsp;<br />
<br />
&nbsp;<br />
<br />
== Option 3 - Print from your own computer using Web Print ==<br />
<br />
The Web Print service '''is''' still available but we recommend you try Mobility Print instead (see option 1).<br />
<br />
Web Print allows you to print from your own computer to our public printers, but it requires that you upload your files. <span style="color:red">'''This method is often slower, especially at busy times when many jobs are submitted,''' </span>and it does not allow you to select any print options such as single-sided printing. '''All print jobs processed through Web Print are duplexed.''' See [[Student_Printing_and_Quotas#.C2.A0Printing_from_Your_Own_Computer:_Web_Print.C2.A0|Web Print]] for instructions.<br/> &nbsp;<br />
<br />
== Where can I release my print jobs? ==<br />
<br />
&nbsp;<br />
<br />
*Locations for jobs sent to [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Library_Printers '''Library_Printers'''] <br />
*Locations for jobs sent to [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Non_Library_Printers '''Non_Library_Printers'''] <br />
*View [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#public_printers '''Complete list'''] of Printer and Release Station Locations <br />
<br />
&nbsp;<br />
<br />
== Please conserve resources! ==<br />
<br />
You can reduce the environmental impact of printing your papers by following some simple recommendations:<br />
<br />
*Use '''Print Preview''' (under the '''File''' menu) to see how your document looks before printing. <br />
*Always print double-sided. This is the default on Middlebury College’s printers. <br />
*Don’t print e-reserve or other web source material unless truly necessary. Instead of printing the entire document, take notes while reading it on the computer to help you remember important points. <br />
*When printing a draft, print multiple pages on one sheet. This can be surprisingly readable at 2-4 pages per sheet. It becomes a tremendous paper-saving technique when combined with double-sided printing! <br />
*Please print only one copy of your documents then use the copy machines to generate additional copies, if needed. <br />
<br />
&nbsp;<br />
<br />
== Additional Resources ==<br />
<br />
*[http://www.middlebury.edu/offices/technology/help/technology/printing/print_cost Printing Cost & Quota Information] <br />
*[http://www.middlebury.edu/offices/technology/help/technology/printing/PaperCut Managing Your Account on Papercut] <br />
<br />
[[Category:Helpdesk Documentation]] [[Category:Printers]] [[Category:Public Search]] [[Category:Printing]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Wireless_Troubleshooting&diff=39026Wireless Troubleshooting2019-06-10T18:05:49Z<p>Petar Mitrevski: </p>
<hr />
<div>If the [[Connect to Wireless|standard configuration instructions]] aren't working for you, check the following items, '''in order''' (depending on your device). Recall that personal [[Routers and Wireless Access Points]] are not allowed on campus; you must use the College wireless to avoid interfering with the network infrastructure. Also, personal devices that rely on direct communication, like Chromecast and personal wireless printers, '''are not supported''' due to the nature of enterprise network infrastructure.<br />
<br />
'''Note: OSX version 10.10 (Yosemite) has problems with enterprise wireless; if you are experiencing persistent issues, we recommend upgrading to 10.11 (El Capitan) or higher.'''<br />
<br />
== Step 1. Check that Wireless is Turned On ==<br />
Many laptops have a switch on the side that disables wireless entirely. This can be useful but causes problems if it is accidentally pressed, often without anyone noticing. If the physical switch is on or you don't see one, make sure Airplane Mode is set to OFF (if applicable) and wireless is enabled (click on the Airport menu in the top right corner of the screen and if Turn On appears, click it).<br />
<br />
== Step 2. Check that the Networks Appear ==<br />
Your device should list available wireless networks including '''MiddleburyCollege''' and '''MiddleburyGuest'''. If neither of these networks appear, double-check that the wireless connection is enabled and try restarting your device. Once the networks appear, move on to the next step.<br />
* If MiddleburyGuest appears, but MiddleburyCollege doesn't, there are three possibilities:<br />
*# You are in an area with unusually weak signal, such that the networks are not detected properly.<br />
*# If your device uses Windows, OSX, Android, iOS, or common Linux flavors, it may not be properly configured to connect to MiddleburyCollege. You may need to update your operating system, wireless drivers, or firmware. Please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contact the Helpdesk].<br />
*# If you have a more unusual device (such as certain gaming systems and older consumer devices), it may not support MiddleburyCollege. Please refer to [[Connect_to_Wireless#Registering_Supported_Devices|Registering Supported Devices]].<br />
<br />
== Step 3. Check to see if the problem is location-specific ==<br />
If you can access wireless normally in some areas, such as the library or classrooms, but there is a particular location where it seems not to work or is unreasonably slow, please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contact the Helpdesk]. We are continually improving our wireless infrastructure across campus and we appreciate your help in identifying areas of concern.<br />
<br />
== Step 4. Check that your account is valid for MiddleburyCollege wireless ==<br />
''Pay particular attention to this step and step 7 if you get a "wrong password" error, or if you keep getting prompted for your password over and over.''<br />
<br />
If you have another device or some other way to get network access, please [http://go.middlebury.edu/login login] to confirm that your Middlebury username and password (or Guest e-mail and password) are correct and active. Note that '''only network accounts''' (faculty, staff, student, or guest) can access the MiddleburyCollege network - local accounts specific to individual computers '''do not have access'''.<br />
<br />
== Step 5. Release and renew your IP address ==<br />
If you seem to be connected to the network, but pages won't load, and especially if you get a warning about "limited connectivity" or a "self-assigned IP address", try to [[Release and Renew IP Address|release and renew your IP address]].<br />
<br />
== Step 6. Repair Wireless with Built-in Tools ==<br />
* In Windows 7, right-click the Network icon in the lower right corner of the screen and click '''Repair'''.<br />
* In macOS, click on the Airport menu (top right corner of the screen) and click Turn Off. Wait a few seconds, click on the Airport menu and click Turn On.<br />
<br />
== Step 7. Check for Stored Password Issues ==<br />
''If you've changed your password recently (or since you were last on campus), you should definitely do the following.''<br />
* On a ''college-owned Windows computer'', make sure you're logged in with your current password by connecting to a wired connection, locking the computer (Win+L), then unlocking it with your new password.<br />
* On a ''personal Windows computer or any mobile device'', you should be able to update the stored password for MiddleburyCollege when prompted by typing in your current College username and password. If this doesn't work, you may need to forget the network (see below). If a Windows computer '''does not ask for your credentials''' when connecting for the first time, you will need to [[Connect_to_Wireless#Setting_Up_a_Manual_Connection|connect manually]].<br />
* On a ''Mac'', updating your wireless password '''does not work''' due to a bug in the operating system. You must forget the network and delete entries in the Login Keychain related to MiddleburyCollege WiFi, as described in step 8 below.<br />
<br />
== Step 8. "Forget" the network and reconnect ==<br />
=== Windows - College Owned ===<br />
Middlebury-managed Windows computers have the MiddleburyCollege network preconfigured with the correct settings and cannot be manually adjusted. However, this assumes that you are logging into the computer as yourself - see [[#Step 4. Check that your account is valid for MiddleburyCollege wireless|Valid accounts]] above.<br />
<br />
=== Windows 7 - Personal ===<br />
Remove or "forget" the network, then reconnect. Microsoft's instructions for forgetting the network are here: https://technet.microsoft.com/en-us/library/gg252588%28v=ws.10%29.aspx<br />
<br />
=== Windows 10 - Personal ===<br />
# Click the Wifi networks icon at the right of the Taskbar. <br />
# The ''Action Center'' pops out; click the link for '''Network & Internet settings'''. <br />
# Click '''Wi-Fi''' in the left-hand navigation pane, then click '''Manage known networks'''.<br />
# A list of all available saved Wi-fi networks appears. Click the entry of the one you want to remove, then click the '''Forget''' button. <br />
# To reconnect to the forgotten network, click the WiFi icon, click the desired network name, then click the '''Connect''' button. Supply your password when prompted.<br />
<br />
<br />
=== macOS ===<br />
<br />
#Go to the Airport icon in the upper-right corner and turn wireless off. <br />
#Click the Airport icon again and click Open Network Preferences, then click Advanced. <br />
#Go to the 802.1X tab and look for any "MiddleburyCollege" profiles. Click the minus symbol to delete them, and then click OK. <br />
#Next go to: Applications -> Utilities ->Keychain Access <br />
#Select the "login" keychain in the upper left corner. <br />
#In the search window(upper right) search for "MiddleburyCollege", secondary click on the record, and delete the records for MiddleburyCollege(name) 802.1X Password(Kind). You will be asked to verify you want to delete this; confirm by clicking delete. <br />
#In the search window(upper right) search for "cpauth" and delete the records for cpauth.middlebury.edu(name) certificate(Kind). You will be asked to verify you want to delete this; confirm by clicking delete. <br />
#*You will be asked for your user password (that you logged into the computer with) to confirm the change to your Certificate Trust Settings. <br />
#Click on the Airport menu again and click Turn On, and re-connect to MiddleburyCollege. <br />
#Additional troubleshooting steps, in extreme cases: create a new Network location; log in as another user - if fixed, check original user's login & Local Items keychains for passwords & certificates potentially related to cpauth, MiddleburyCollege, DigiCert.<br />
<br />
=== Android ===<br />
# Go to Settings -> Wi-Fi.<br />
# Select the MiddleburyCollege network and tap "Forget".<br />
<br />
=== iOS ===<br />
# Go to Settings -> Wi-Fi. <br />
# Next to the MiddleburyCollege network, tap the blue "i" (info).<br />
# Tap Forget This Network, then Forget to confirm.<br />
<br />
== Step 9. Update Drivers ==<br />
On a Mac, iOS device, or Android device, make sure that you have run Software Update and there are no further updates available. In some cases, you may need to upgrade to a newer version of your OS. <br />
* Note: OSX version 10.10 (Yosemite) has problems with enterprise wireless; if you are experiencing persistent issues, we recommend upgrading to 10.11 (El Capitan).<br />
<br />
For Windows computers, check the vendor website for your computer and/or wireless card to see if updated drivers are available, install them, and reboot. If you need assistance with this, please come to the Helpdesk (LIB202).<br />
<br />
== Step 10. Contact the Helpdesk ==<br />
If the above steps don't work, please write down your [[MAC address|Ethernet ID aka MAC address]] and have it ready when [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contacting the Helpdesk]. If the matter is urgent or you cannot use that link, please call us at (802) 443-2200 with your name, contact info, and a description of the problem. For best results, also Option-click the wireless icon and collect the information about your connection that appears when you do so.<br />
<br />
<br />
== Wireless Compatibility ==<br />
<br />
Any device with a wireless network card or adapter should be compatible with Middlebury's wireless networks, as long as it supports the WPA2 or 802.1X protocol. The vast majority of wireless devices in the world support these protocols. Our wireless vendor, Aruba, publishes a [http://www.arubanetworks.com/support-services/aruba-support-program/interoperability/ detailed list of compatible devices] (if the link becomes out of date, search the web for <code>Aruba compatibility</code>).<br />
<br />
== FAQs ==<br />
<br />
<br />
=== What should I do if my device keeps connecting to MIddleburyGuest instead of MiddleburyCollege? ===<br />
<br />
Please "forget" or delete the MiddleburyGuest network from your list of saved networks.<br />
<br />
*[https://support.apple.com/en-mk/HT208941 Forget wireless network on macOS or iOS] <br />
*[https://kb.netgear.com/28440/How-to-remove-wireless-profiles-on-Android-phone-tablets Forget wireless network on Android] <br />
*[https://kb.netgear.com/29889/How-to-delete-a-wireless-network-profile-in-Windows-10 Forget wireless network on Windows 10] <br />
<br />
[[Category:Wireless]] [[Category:Mac]] [[Category:Helpdesk Documentation]] [[Category:Windows]] [[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Wireless_Troubleshooting&diff=39025Wireless Troubleshooting2019-06-10T15:19:50Z<p>Petar Mitrevski: </p>
<hr />
<div>If the [[Connect to Wireless|standard configuration instructions]] aren't working for you, check the following items, '''in order''' (depending on your device). Recall that personal [[Routers and Wireless Access Points]] are not allowed on campus; you must use the College wireless to avoid interfering with the network infrastructure. Also, personal devices that rely on direct communication, like Chromecast and personal wireless printers, '''are not supported''' due to the nature of enterprise network infrastructure.<br />
<br />
'''Note: OSX version 10.10 (Yosemite) has problems with enterprise wireless; if you are experiencing persistent issues, we recommend upgrading to 10.11 (El Capitan) or higher.'''<br />
<br />
== Step 1. Check that Wireless is Turned On ==<br />
Many laptops have a switch on the side that disables wireless entirely. This can be useful but causes problems if it is accidentally pressed, often without anyone noticing. If the physical switch is on or you don't see one, make sure Airplane Mode is set to OFF (if applicable) and wireless is enabled (click on the Airport menu in the top right corner of the screen and if Turn On appears, click it).<br />
<br />
== Step 2. Check that the Networks Appear ==<br />
Your device should list available wireless networks including '''MiddleburyCollege''' and '''MiddleburyGuest'''. If neither of these networks appear, double-check that the wireless connection is enabled and try restarting your device. Once the networks appear, move on to the next step.<br />
* If MiddleburyGuest appears, but MiddleburyCollege doesn't, there are three possibilities:<br />
*# You are in an area with unusually weak signal, such that the networks are not detected properly.<br />
*# If your device uses Windows, OSX, Android, iOS, or common Linux flavors, it may not be properly configured to connect to MiddleburyCollege. You may need to update your operating system, wireless drivers, or firmware. Please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contact the Helpdesk].<br />
*# If you have a more unusual device (such as certain gaming systems and older consumer devices), it may not support MiddleburyCollege. Please refer to [[Connect_to_Wireless#Registering_Supported_Devices|Registering Supported Devices]].<br />
<br />
== Step 3. Check to see if the problem is location-specific ==<br />
If you can access wireless normally in some areas, such as the library or classrooms, but there is a particular location where it seems not to work or is unreasonably slow, please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contact the Helpdesk]. We are continually improving our wireless infrastructure across campus and we appreciate your help in identifying areas of concern.<br />
<br />
== Step 4. Check that your account is valid for MiddleburyCollege wireless ==<br />
''Pay particular attention to this step and step 7 if you get a "wrong password" error, or if you keep getting prompted for your password over and over.''<br />
<br />
If you have another device or some other way to get network access, please [http://go.middlebury.edu/login login] to confirm that your Middlebury username and password (or Guest e-mail and password) are correct and active. Note that '''only network accounts''' (faculty, staff, student, or guest) can access the MiddleburyCollege network - local accounts specific to individual computers '''do not have access'''.<br />
<br />
== Step 5. Release and renew your IP address ==<br />
If you seem to be connected to the network, but pages won't load, and especially if you get a warning about "limited connectivity" or a "self-assigned IP address", try to [[Release and Renew IP Address|release and renew your IP address]].<br />
<br />
== Step 6. Repair Wireless with Built-in Tools ==<br />
* In Windows 7, right-click the Network icon in the lower right corner of the screen and click '''Repair'''.<br />
* In macOS, click on the Airport menu (top right corner of the screen) and click Turn Off. Wait a few seconds, click on the Airport menu and click Turn On.<br />
<br />
== Step 7. Check for Stored Password Issues ==<br />
''If you've changed your password recently (or since you were last on campus), you should definitely do the following.''<br />
* On a ''college-owned Windows computer'', make sure you're logged in with your current password by connecting to a wired connection, locking the computer (Win+L), then unlocking it with your new password.<br />
* On a ''personal Windows computer or any mobile device'', you should be able to update the stored password for MiddleburyCollege when prompted by typing in your current College username and password. If this doesn't work, you may need to forget the network (see below). If a Windows computer '''does not ask for your credentials''' when connecting for the first time, you will need to [[Connect_to_Wireless#Setting_Up_a_Manual_Connection|connect manually]].<br />
* On a ''Mac'', updating your wireless password '''does not work''' due to a bug in the operating system. You must forget the network and delete entries in the Login Keychain related to MiddleburyCollege WiFi, as described in step 8 below.<br />
<br />
== Step 8. "Forget" the network and reconnect ==<br />
=== Windows - College Owned ===<br />
Middlebury-managed Windows computers have the MiddleburyCollege network preconfigured with the correct settings and cannot be manually adjusted. However, this assumes that you are logging into the computer as yourself - see [[#Step 4. Check that your account is valid for MiddleburyCollege wireless|Valid accounts]] above.<br />
<br />
=== Windows 7 - Personal ===<br />
Remove or "forget" the network, then reconnect. Microsoft's instructions for forgetting the network are here: https://technet.microsoft.com/en-us/library/gg252588%28v=ws.10%29.aspx<br />
<br />
=== Windows 10 - Personal ===<br />
# Click the Wifi networks icon at the right of the Taskbar. <br />
# The ''Action Center'' pops out; click the link for '''Network & Internet settings'''. <br />
# Click '''Wi-Fi''' in the left-hand navigation pane, then click '''Manage known networks'''.<br />
# A list of all available saved Wi-fi networks appears. Click the entry of the one you want to remove, then click the '''Forget''' button. <br />
# To reconnect to the forgotten network, click the WiFi icon, click the desired network name, then click the '''Connect''' button. Supply your password when prompted.<br />
<br />
<br />
=== macOS ===<br />
<br />
#Go to the Airport icon in the upper-right corner and turn wireless off. <br />
#Click the Airport icon again and click Open Network Preferences, then click Advanced. <br />
#Go to the 802.1X tab and look for any "MiddleburyCollege" profiles. Click the minus symbol to delete them, and then click OK. <br />
#Next go to: Applications -> Utilities ->Keychain Access <br />
#Select the "login" keychain in the upper left corner. <br />
#In the search window(upper right) search for "MiddleburyCollege", secondary click on the record, and delete the records for MiddleburyCollege(name) 802.1X Password(Kind). You will be asked to verify you want to delete this; confirm by clicking delete. <br />
#In the search window(upper right) search for "cpauth" and delete the records for cpauth.middlebury.edu(name) certificate(Kind). You will be asked to verify you want to delete this; confirm by clicking delete. <br />
#*You will be asked for your user password (that you logged into the computer with) to confirm the change to your Certificate Trust Settings. <br />
#Click on the Airport menu again and click Turn On, and re-connect to MiddleburyCollege. <br />
#Additional troubleshooting steps, in extreme cases: create a new Network location; log in as another user - if fixed, check original user's login & Local Items keychains for passwords & certificates potentially related to cpauth, MiddleburyCollege, DigiCert.<br />
<br />
=== Android ===<br />
# Go to Settings -> Wi-Fi.<br />
# Select the MiddleburyCollege network and tap "Forget".<br />
<br />
=== iOS ===<br />
# Go to Settings -> Wi-Fi. <br />
# Next to the MiddleburyCollege network, tap the blue "i" (info).<br />
# Tap Forget This Network, then Forget to confirm.<br />
<br />
== Step 9. Update Drivers ==<br />
On a Mac, iOS device, or Android device, make sure that you have run Software Update and there are no further updates available. In some cases, you may need to upgrade to a newer version of your OS. <br />
* Note: OSX version 10.10 (Yosemite) has problems with enterprise wireless; if you are experiencing persistent issues, we recommend upgrading to 10.11 (El Capitan).<br />
<br />
For Windows computers, check the vendor website for your computer and/or wireless card to see if updated drivers are available, install them, and reboot. If you need assistance with this, please come to the Helpdesk (LIB202).<br />
<br />
== Step 10. Contact the Helpdesk ==<br />
If the above steps don't work, please write down your [[MAC address|Ethernet ID aka MAC address]] and have it ready when [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contacting the Helpdesk]. If the matter is urgent or you cannot use that link, please call us at (802) 443-2200 with your name, contact info, and a description of the problem. For best results, also Option-click the wireless icon and collect the information about your connection that appears when you do so.<br />
<br />
<br />
== Wireless Compatibility ==<br />
<br />
Any device with a wireless network card or adapter should be compatible with Middlebury's wireless networks, as long as it supports the WPA2 or 802.1X protocol. The vast majority of wireless devices in the world support these protocols. Our wireless vendor, Aruba, publishes a [http://www.arubanetworks.com/support-services/aruba-support-program/interoperability/ detailed list of compatible devices] (if the link becomes out of date, search the web for <code>Aruba compatibility</code>).<br />
<br />
== FAQs ==<br />
<br />
=== What should I do if my device keeps connecting to MIddleburyGuest instead of MiddleburyCollege? ===<br />
<br />
<br />
Please "forget" or delete the MiddleburyGuest network from your list of saved networks.<br />
<br />
*<br />
[https://support.apple.com/en-mk/HT208941 Forget wireless network on macOS or iOS]<br />
<br />
*[https://kb.netgear.com/28440/How-to-remove-wireless-profiles-on-Android-phone-tablets Forget wireless network on Android] <br />
*[https://kb.netgear.com/29889/How-to-delete-a-wireless-network-profile-in-Windows-10 Forget wireless network on Windows 10] <br />
<br />
[[Category:Wireless]] [[Category:Mac]] [[Category:Helpdesk Documentation]] [[Category:Windows]] [[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Wireless_Troubleshooting&diff=39024Wireless Troubleshooting2019-06-10T15:19:31Z<p>Petar Mitrevski: </p>
<hr />
<div>If the [[Connect to Wireless|standard configuration instructions]] aren't working for you, check the following items, '''in order''' (depending on your device). Recall that personal [[Routers and Wireless Access Points]] are not allowed on campus; you must use the College wireless to avoid interfering with the network infrastructure. Also, personal devices that rely on direct communication, like Chromecast and personal wireless printers, '''are not supported''' due to the nature of enterprise network infrastructure.<br />
<br />
'''Note: OSX version 10.10 (Yosemite) has problems with enterprise wireless; if you are experiencing persistent issues, we recommend upgrading to 10.11 (El Capitan) or higher.'''<br />
<br />
== Step 1. Check that Wireless is Turned On ==<br />
Many laptops have a switch on the side that disables wireless entirely. This can be useful but causes problems if it is accidentally pressed, often without anyone noticing. If the physical switch is on or you don't see one, make sure Airplane Mode is set to OFF (if applicable) and wireless is enabled (click on the Airport menu in the top right corner of the screen and if Turn On appears, click it).<br />
<br />
== Step 2. Check that the Networks Appear ==<br />
Your device should list available wireless networks including '''MiddleburyCollege''' and '''MiddleburyGuest'''. If neither of these networks appear, double-check that the wireless connection is enabled and try restarting your device. Once the networks appear, move on to the next step.<br />
* If MiddleburyGuest appears, but MiddleburyCollege doesn't, there are three possibilities:<br />
*# You are in an area with unusually weak signal, such that the networks are not detected properly.<br />
*# If your device uses Windows, OSX, Android, iOS, or common Linux flavors, it may not be properly configured to connect to MiddleburyCollege. You may need to update your operating system, wireless drivers, or firmware. Please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contact the Helpdesk].<br />
*# If you have a more unusual device (such as certain gaming systems and older consumer devices), it may not support MiddleburyCollege. Please refer to [[Connect_to_Wireless#Registering_Supported_Devices|Registering Supported Devices]].<br />
<br />
== Step 3. Check to see if the problem is location-specific ==<br />
If you can access wireless normally in some areas, such as the library or classrooms, but there is a particular location where it seems not to work or is unreasonably slow, please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contact the Helpdesk]. We are continually improving our wireless infrastructure across campus and we appreciate your help in identifying areas of concern.<br />
<br />
== Step 4. Check that your account is valid for MiddleburyCollege wireless ==<br />
''Pay particular attention to this step and step 7 if you get a "wrong password" error, or if you keep getting prompted for your password over and over.''<br />
<br />
If you have another device or some other way to get network access, please [http://go.middlebury.edu/login login] to confirm that your Middlebury username and password (or Guest e-mail and password) are correct and active. Note that '''only network accounts''' (faculty, staff, student, or guest) can access the MiddleburyCollege network - local accounts specific to individual computers '''do not have access'''.<br />
<br />
== Step 5. Release and renew your IP address ==<br />
If you seem to be connected to the network, but pages won't load, and especially if you get a warning about "limited connectivity" or a "self-assigned IP address", try to [[Release and Renew IP Address|release and renew your IP address]].<br />
<br />
== Step 6. Repair Wireless with Built-in Tools ==<br />
* In Windows 7, right-click the Network icon in the lower right corner of the screen and click '''Repair'''.<br />
* In macOS, click on the Airport menu (top right corner of the screen) and click Turn Off. Wait a few seconds, click on the Airport menu and click Turn On.<br />
<br />
== Step 7. Check for Stored Password Issues ==<br />
''If you've changed your password recently (or since you were last on campus), you should definitely do the following.''<br />
* On a ''college-owned Windows computer'', make sure you're logged in with your current password by connecting to a wired connection, locking the computer (Win+L), then unlocking it with your new password.<br />
* On a ''personal Windows computer or any mobile device'', you should be able to update the stored password for MiddleburyCollege when prompted by typing in your current College username and password. If this doesn't work, you may need to forget the network (see below). If a Windows computer '''does not ask for your credentials''' when connecting for the first time, you will need to [[Connect_to_Wireless#Setting_Up_a_Manual_Connection|connect manually]].<br />
* On a ''Mac'', updating your wireless password '''does not work''' due to a bug in the operating system. You must forget the network and delete entries in the Login Keychain related to MiddleburyCollege WiFi, as described in step 8 below.<br />
<br />
== Step 8. "Forget" the network and reconnect ==<br />
=== Windows - College Owned ===<br />
Middlebury-managed Windows computers have the MiddleburyCollege network preconfigured with the correct settings and cannot be manually adjusted. However, this assumes that you are logging into the computer as yourself - see [[#Step 4. Check that your account is valid for MiddleburyCollege wireless|Valid accounts]] above.<br />
<br />
=== Windows 7 - Personal ===<br />
Remove or "forget" the network, then reconnect. Microsoft's instructions for forgetting the network are here: https://technet.microsoft.com/en-us/library/gg252588%28v=ws.10%29.aspx<br />
<br />
=== Windows 10 - Personal ===<br />
# Click the Wifi networks icon at the right of the Taskbar. <br />
# The ''Action Center'' pops out; click the link for '''Network & Internet settings'''. <br />
# Click '''Wi-Fi''' in the left-hand navigation pane, then click '''Manage known networks'''.<br />
# A list of all available saved Wi-fi networks appears. Click the entry of the one you want to remove, then click the '''Forget''' button. <br />
# To reconnect to the forgotten network, click the WiFi icon, click the desired network name, then click the '''Connect''' button. Supply your password when prompted.<br />
<br />
<br />
=== macOS ===<br />
<br />
#Go to the Airport icon in the upper-right corner and turn wireless off. <br />
#Click the Airport icon again and click Open Network Preferences, then click Advanced. <br />
#Go to the 802.1X tab and look for any "MiddleburyCollege" profiles. Click the minus symbol to delete them, and then click OK. <br />
#Next go to: Applications -> Utilities ->Keychain Access <br />
#Select the "login" keychain in the upper left corner. <br />
#In the search window(upper right) search for "MiddleburyCollege", secondary click on the record, and delete the records for MiddleburyCollege(name) 802.1X Password(Kind). You will be asked to verify you want to delete this; confirm by clicking delete. <br />
#In the search window(upper right) search for "cpauth" and delete the records for cpauth.middlebury.edu(name) certificate(Kind). You will be asked to verify you want to delete this; confirm by clicking delete. <br />
#*You will be asked for your user password (that you logged into the computer with) to confirm the change to your Certificate Trust Settings. <br />
#Click on the Airport menu again and click Turn On, and re-connect to MiddleburyCollege. <br />
#Additional troubleshooting steps, in extreme cases: create a new Network location; log in as another user - if fixed, check original user's login & Local Items keychains for passwords & certificates potentially related to cpauth, MiddleburyCollege, DigiCert.<br />
<br />
=== Android ===<br />
# Go to Settings -> Wi-Fi.<br />
# Select the MiddleburyCollege network and tap "Forget".<br />
<br />
=== iOS ===<br />
# Go to Settings -> Wi-Fi. <br />
# Next to the MiddleburyCollege network, tap the blue "i" (info).<br />
# Tap Forget This Network, then Forget to confirm.<br />
<br />
== Step 9. Update Drivers ==<br />
On a Mac, iOS device, or Android device, make sure that you have run Software Update and there are no further updates available. In some cases, you may need to upgrade to a newer version of your OS. <br />
* Note: OSX version 10.10 (Yosemite) has problems with enterprise wireless; if you are experiencing persistent issues, we recommend upgrading to 10.11 (El Capitan).<br />
<br />
For Windows computers, check the vendor website for your computer and/or wireless card to see if updated drivers are available, install them, and reboot. If you need assistance with this, please come to the Helpdesk (LIB202).<br />
<br />
== Step 10. Contact the Helpdesk ==<br />
If the above steps don't work, please write down your [[MAC address|Ethernet ID aka MAC address]] and have it ready when [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=83 contacting the Helpdesk]. If the matter is urgent or you cannot use that link, please call us at (802) 443-2200 with your name, contact info, and a description of the problem. For best results, also Option-click the wireless icon and collect the information about your connection that appears when you do so.<br />
<br />
<br />
== Wireless Compatibility ==<br />
<br />
Any device with a wireless network card or adapter should be compatible with Middlebury's wireless networks, as long as it supports the WPA2 or 802.1X protocol. The vast majority of wireless devices in the world support these protocols. Our wireless vendor, Aruba, publishes a [http://www.arubanetworks.com/support-services/aruba-support-program/interoperability/ detailed list of compatible devices] (if the link becomes out of date, search the web for <code>Aruba compatibility</code>).<br />
<br />
== FAQs ==<br />
<br />
=== What should I do if my device keeps connecting to MIddleburyGuest instead of MiddleburyCollege? ===<br />
<br />
=== Please "forget" or delete the MiddleburyGuest network from your list of saved networks. ===<br />
<br />
*[https://support.apple.com/en-mk/HT208941 Forget wireless network on macOS or iOS] <br />
*[https://kb.netgear.com/28440/How-to-remove-wireless-profiles-on-Android-phone-tablets Forget wireless network on Android] <br />
*[https://kb.netgear.com/29889/How-to-delete-a-wireless-network-profile-in-Windows-10 Forget wireless network on Windows 10] <br />
<br />
[[Category:Wireless]] [[Category:Mac]] [[Category:Helpdesk Documentation]] [[Category:Windows]] [[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Printing_to_Public_Printers&diff=39008Printing to Public Printers2019-06-05T16:54:51Z<p>Petar Mitrevski: </p>
<hr />
<div>We recommend that you save your documents in your OneDrive or Google Drive cloud storage where they can be easily accessed by any networked computer on campus. <br />
<br />
Choosing the [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Library_Printers '''Library_Printers'''] or [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Non_Library_Printers '''Non_Library_Printers'''] print queues on our Papercut server allows you to go to [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#public_printers any participating print release station] to release your print job(s)!<br />
<br />
== Option 1 - Print from your own computer using Mobility Print ==<br />
<br />
'''Mobility Print''' enables you to install print queues on your personally-owned computer through a '''one-time''' process, then print directly from your applications using File/Print thereafter. Unlike with WebPrint, you’ll be able to print in a variety of ways -- specific pages, single- or double-sided, color or black and white -- all without the need to upload your files.<br />
<br />
Visit [http://go.middlebury.edu/mobileprint '''http://go/mobileprint/'''] for instructions on how to set up printers on macOS and Windows computers, then say "goodbye" to Web Print.<br />
<br><br><br />
'''Important notes:''' <br />
* Mobility Print is '''not''' intended for use on college-owned computers as these can already connect easily to networked printers. Refer to [http://go.middlebury.edu/print?win '''http://go/print?win/'''] or [http://go.middlebury.edu/print?mac '''http://go/print?mac/'''] for details.<br />
* ITS does not currently support Mobility Print from iOS, Android, Chrome OS, or Linux.<br />
<br><br />
== Option 2 - Print from a lab or public computer ==<br />
<br />
#Log in to a college computer in the library or any of our public computer labs. Be sure to use your own Middlebury username and password - if someone else was using the computer before you and forgot to logout, log them out first!<br />
#Access and open your document from the cloud, from your USB drive, or from wherever you stored it.<br />
#Print your document. In most programs you can do this by choosing '''File''' -&gt; '''Print''' or by pressing the appropriate shortcut keys.<br />
#*Specify which pages you want to print, then choose [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Library_Printers '''Library_Printers'''] or [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Non_Library_Printers '''Non_Library_Printers'''] from the drop-down list. <br>(Note: For Windows users, queue names are followed by '''on papercut'''.)<br />
#*Choosing another printer is possible but these two queues give you the greatest flexibility as you can release your print job from any associated release station.<br />
#Proceed to a [http://www.middlebury.edu/offices/technology/help/technology/printing/printrelease '''Print Release Station'''] associated with your printer selection. (After 24 hours have elapsed your print job will be erased from the system.)<br />
#Log into the '''Print Release Station''' on or near the printer using your Middlebury username and password.<br />
#Release your print job by selecting “'''Print'''”.<br />
<br><br />
<br />
<br />
== Option 3 - Print from your own computer using Web Print ==<br />
<br />
The Web Print service '''is''' still available but we recommend you try Mobility Print instead (see option 1).<br />
<br />
Web Print allows you to print from your own computer to our public printers, but it requires that you upload your files. <span style="color:red">'''This method is often slower, especially at busy times when many jobs are submitted,''' </span>and it does not allow you to select any print options such as single-sided printing. '''All print jobs processed through Web Print are duplexed.''' See [[Student_Printing_and_Quotas#.C2.A0Printing_from_Your_Own_Computer:_Web_Print.C2.A0|Web Print]] for instructions.<br/> &nbsp;<br />
<br />
== Where can I release my print jobs? ==<br />
<br><br />
* Locations for jobs sent to [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Library_Printers '''Library_Printers''']<br />
* Locations for jobs sent to [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#Non_Library_Printers '''Non_Library_Printers''']<br />
* View [http://www.middlebury.edu/offices/technology/help/technology/printing/locations#public_printers '''Complete list'''] of Printer and Release Station Locations<br />
<br><br />
<br />
== Please conserve resources! ==<br />
<br />
You can reduce the environmental impact of printing your papers by following some simple recommendations:<br />
<br />
*Use '''Print Preview''' (under the '''File''' menu) to see how your document looks before printing.<br />
*Always print double-sided. This is the default on Middlebury College’s printers.<br />
*Don’t print e-reserve or other web source material unless truly necessary. Instead of printing the entire document, take notes while reading it on the computer to help you remember important points.<br />
*When printing a draft, print multiple pages on one sheet. This can be surprisingly readable at 2-4 pages per sheet. It becomes a tremendous paper-saving technique when combined with double-sided printing!<br />
*Please print only one copy of your documents then use the copy machines to generate additional copies, if needed.<br />
<br><br />
<br />
== Additional Resources ==<br />
<br />
* [http://www.middlebury.edu/offices/technology/help/technology/printing/print_cost Printing Cost & Quota Information]<br />
* [http://www.middlebury.edu/offices/technology/help/technology/printing/PaperCut Managing Your Account on Papercut]<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Printers]]<br />
[[Category:Public Search]]<br />
[[Category:Printing]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Category:Top_10&diff=38918Category:Top 102019-05-10T19:50:50Z<p>Petar Mitrevski: Created page with "The top 10 technology pages that are relevant to the broader Middlebury institution."</p>
<hr />
<div>The top 10 technology pages that are relevant to the broader Middlebury institution.</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Category:MFA&diff=38917Category:MFA2019-05-10T19:50:02Z<p>Petar Mitrevski: Created page with "All MFA related pages."</p>
<hr />
<div>All MFA related pages.</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Multi-Factor_Authentication_Overview&diff=38916Multi-Factor Authentication Overview2019-05-10T19:49:49Z<p>Petar Mitrevski: </p>
<hr />
<div><br />
=== What is Multi-Factor Authentication? ===<br />
<br />
Multi-Factor Authentication is a security technology that helps protect your Middlebury and GMHEC accounts from potential compromise by requiring the use of more than just a username and password to prove your identity during login.<br />
<br />
=== Why do I need Multi-Factor Authentication? ===<br />
<br />
Multi-Factor Authentication helps safeguard your Middlebury and GMHEC accounts from online criminals who would steal your credentials and use them to launch cyber attacks from our technology services and/or steal sensitive and confidential information.<br />
<br />
=== What are the benefits of Multi-Factor Authentication ===<br />
<br />
Use of MFA will bring the following benefits:<br />
<br />
*Enhanced security for your account and your personal information <br />
*Better protection for the systems and data you access <br />
*Removal of the external sender warning on e-mail <br />
*A more secure way to recover a lost Middlebury password <br />
*Coming soon... Passwords that never expire! <br />
<br />
=== How does Multi-Factor Authentication work? ===<br />
<br />
Middlebury's implementation of Multi-Factor Authentication has been designed so that you can easily protect your account. Here is how it works...<br />
<br />
*If you are logging in to a Multi-Factor Authentication protected service from '''within''' the Middlebury or Monterey networks, you will '''not''' be prompted for verification. All account compromises that have occurred in the last year have been from outside our networks. <br />
*If you are logging in to a Multi-Factor Authentication protected service from '''outside''' our networks, there is one additional step. After correctly entering your Middlebury email address and password at the login screen of the service you wish to access, you will then be prompted to verify that it is actually you trying to log in. This verification can come to you in the form of a phone call, text message, or mobile app notification or code. <br />
<br />
:<br />
::'''Important note:''' During the login process you can click the checkbox to '''remember my device for 30 days'''. With this setting enabled, you won’t be prompted again for Multi-Factor Authentication from that application on that device for another thirty days. <br />
<br />
=== Related Pages ===<br />
<br />
*[[Multi-Factor_Authentication|MFA main page]] <br />
<br />
[[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:MFA]]<br />
<br />
[[Category:Top 10]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Multi-Factor_Authentication_Overview&diff=38886Multi-Factor Authentication Overview2019-04-24T02:03:08Z<p>Petar Mitrevski: /* What are the benefits of Multi-Factor Authentication */</p>
<hr />
<div>=== What is Multi-Factor Authentication? ===<br />
Multi-Factor Authentication is a security technology that helps protect your Middlebury and GMHEC accounts from potential compromise by requiring the use of more than just a username and password to prove your identity during login.<br />
<br />
=== Why do I need Multi-Factor Authentication? ===<br />
Multi-Factor Authentication helps safeguard your Middlebury and GMHEC accounts from online criminals who would steal your credentials and use them to launch cyber attacks from our technology services and/or steal sensitive and confidential information.<br />
<br />
=== What are the benefits of Multi-Factor Authentication ===<br />
Signing up for MFA will bring the following benefits:<br />
* Removes the external sender warning on e-mail.<br />
* Enhances security for your account and the systems and data you have access to.<br />
* Provides a more secure way to recover a lost Middlebury password.<br />
<br />
=== How does Multi-Factor Authentication work? ===<br />
Middlebury's implementation of Multi-Factor Authentication has been designed so that you can easily protect your account. Here is how it works...<br />
<br />
* If you are logging in to a Multi-Factor Authentication protected service from '''within''' the Middlebury or Monterey networks, you will '''not''' be prompted for verification. All account compromises that have occurred in the last year have been from outside our networks.<br />
* If you are logging in to a Multi-Factor Authentication protected service from '''outside''' our networks, there is one additional step. After correctly entering your Middlebury email address and password at the login screen of the service you wish to access, you will then be prompted to verify that it is actually you trying to log in. This verification can come to you in the form of a phone call, text message, or mobile app notification or code. <br><br />
::'''Important note:''' During the login process you can click the checkbox to '''remember my device for 30 days'''. With this setting enabled, you won’t be prompted again for Multi-Factor Authentication from that application on that device for another thirty days.<br />
<br />
=== Related Pages ===<br />
* [[Multi-Factor Authentication|MFA main page]]<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:MFA]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Multi-Factor_Authentication_Overview&diff=38885Multi-Factor Authentication Overview2019-04-24T02:00:53Z<p>Petar Mitrevski: </p>
<hr />
<div>=== What is Multi-Factor Authentication? ===<br />
Multi-Factor Authentication is a security technology that helps protect your Middlebury and GMHEC accounts from potential compromise by requiring the use of more than just a username and password to prove your identity during login.<br />
<br />
=== Why do I need Multi-Factor Authentication? ===<br />
Multi-Factor Authentication helps safeguard your Middlebury and GMHEC accounts from online criminals who would steal your credentials and use them to launch cyber attacks from our technology services and/or steal sensitive and confidential information.<br />
<br />
=== What are the benefits of Multi-Factor Authentication ===<br />
Signing up for MFA will bring the following benefits:<br />
* Removes the external sender warning on e-mail.<br />
* Enhances security for your account and the systems and data you have access to.<br />
* Provides a more secure way to recover a lost Middlebury password.<br />
* Coming soon - Passwords never expire! <br />
<br />
Over 1,100 people on campus are already registered for MFA, including more than 150 faculty members. <br />
<br />
=== How does Multi-Factor Authentication work? ===<br />
Middlebury's implementation of Multi-Factor Authentication has been designed so that you can easily protect your account. Here is how it works...<br />
<br />
* If you are logging in to a Multi-Factor Authentication protected service from '''within''' the Middlebury or Monterey networks, you will '''not''' be prompted for verification. All account compromises that have occurred in the last year have been from outside our networks.<br />
* If you are logging in to a Multi-Factor Authentication protected service from '''outside''' our networks, there is one additional step. After correctly entering your Middlebury email address and password at the login screen of the service you wish to access, you will then be prompted to verify that it is actually you trying to log in. This verification can come to you in the form of a phone call, text message, or mobile app notification or code. <br><br />
::'''Important note:''' During the login process you can click the checkbox to '''remember my device for 30 days'''. With this setting enabled, you won’t be prompted again for Multi-Factor Authentication from that application on that device for another thirty days.<br />
<br />
=== Related Pages ===<br />
* [[Multi-Factor Authentication|MFA main page]]<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:MFA]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Home_Computers&diff=38869Home Computers2019-04-17T18:29:24Z<p>Petar Mitrevski: /* College-Licensed Free Software */</p>
<hr />
<div>== Software & Discounts for Home / Personal Use ==<br />
<br />
<br><br />
<br />
=== College-Licensed Free Software ===<br />
<br />
:The following software can be downloaded by students, faculty, and staff for home or personally-owned computers: <br />
<br><br />
::*[http://go.middlebury.edu/getoffice Microsoft Office] (go/office4home) -- Free for students, staff, and faculty.<br />
<br><br />
Specialty software for mathematics, science, and design is also available. Visit [http://go.middlebury.edu/software4me Software for Personally-Owned Computers] for full details.<br />
<br />
<br><br />
<br><br />
<br />
=== Other Discounted Software (Educational Discounts) ===<br />
<br />
:Many software publishers offer '''educational discounts''' for college '''students and employees''' (faculty and staff) for their personally-owned computers. Look for educational discount links on the software's website or use the website's contact us options to inquire if you can't find such a link. You may need to use your Middlebury email address if prompted.<br />
<br />
<br><br />
== Purchasing Computers for Home / Personal Use ==<br />
<br />
:Not sure what to buy? See ITS [[Computer_purchase_guidelines|Computer Purchase Guidelines]] (aimed at students but helpful for employees too)<br />
<br />
:Some manufacturers offer '''educational discounts''' for college students and employees for their personally-owned computers.<br />
<br />
<br />
::'''Apple''' - see the [http://bookstore.middlebury.edu/MerchList.aspx?ID=15616 Apple Campus Store]<br />
<br />
::'''Dell''' - use the Middlebury Page http://dell.com/middlebury or the member purchase program link / employee discount link found at the bottom of most pages.<br />
<br />
<br />
:'''Other computers''': As with software, look for educational discount links on the software's website or use the website's contact us options to inquire if you can't find such a link. You may need to use your Middlebury email address if prompted.<br />
<br><br />
=== Buying Computers and Accessories on Campus ===<br />
<br />
: ''Note: Middlebury College does not sell or give away its used computers.''<br />
<br />
:The [http://bookstore.middlebury.edu/home.aspx Middlebury College Bookstore] (443-5334) has an [http://bookstore.middlebury.edu/MerchList.aspx?ID=15616 Apple Campus Store]. Prices reflect the educational discount, when available. The employee discount cannot be used for Apple products. Additional accessories such as printer ink cartridges, cables, etc. are also sold at the bookstore. If you want to know what is eligible for a discount, just ask.<br />
<br><br />
<br />
== Learning to Use Your Computer and Software ==<br />
<br />
As a current student or college employee, you have access to '''[http://go.middlebury.edu/lynda Lynda.com]''', which provides video tutorials for learning to use operating systems (Windows, OS X, Android, etc.) and software, along with other technology or business-focused topics.<br />
<br />
* Learn the basics, tips and tricks, or more advanced skills.<br />
* Learn computer and internet safety, and more.<br />
<br />
Just login with your Middlebury username and password.<br />
<br />
[[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=New_Employee&diff=38867New Employee2019-04-17T18:28:36Z<p>Petar Mitrevski: /* Use GO Shortcuts For Easy Website Navigation */</p>
<hr />
<div>= Library & Information Technology Services (ITS) Guide for New Staff and Faculty =<br />
<br> Last revised 8/30/2018 ('''http://go.middlebury.edu/newhire/''')<br />
<br />
== Where To Get Technology Help ==<br />
<br />
<br>The [http://go.middlebury.edu/helpdesk Technology Helpdesk] in the Davis Family Library is regularly staffed to provide assistance with your computing needs. Staff and faculty can…<br />
<br />
*Use the '''[http://go.middlebury.edu/helpme http://go/helpme/]''' shortcut to submit a request for help online. These requests route automatically to appropriate staff. You can also visit this site to view the status of your requests and add updates. ''See instructions for using the GO utility below.''<br />
<br />
*Call our Helpdesk at 802.443.2200 or send e-mail to helpdesk@middlebury.edu.<br />
<br />
*Drop by the walk-in Technology Helpdesk located in Suite 202 on the main level of the Davis Family Library during scheduled [http://www.middlebury.edu/offices/technology/help/technology/hours hours].<br />
<br />
*Use the '''[http://go.middlebury.edu/helpdesk http://go/helpdesk/]''' shortcut to visit the Technology Helpdesk website featuring frequently-asked questions (FAQs), printing and file storage information, and our on-line computing “How-to” guides.<br />
<br />
*Use the '''[http://go.middlebury.edu/help http://go/help/]''' shortcut to view the Library & Information Technology Services (ITS) Help & Support website offering help with services provided by both departments, including learning opportunities.<br />
<br><br />
<br />
== Use GO Shortcuts For Easy Website Navigation ==<br />
<br />
'''GO''' is a utility that provides a fast way to navigate to many common services on the Middlebury website. To use it, type a '''GO Shortcut''' (such as '''http://go/helpdesk/''') into your web browser’s Address field, then press Enter (on PCs) or Return (on Macs). You will have immediate access to the pages you want to use. There are hundreds of registered '''GO''' shortcuts; visit '''http://go/gotionary/''' to explore or create your own. Try these:<br />
{| class="wikitable"<br />
|-<br />
! '''To view this website''' !! '''Type this when ON-campus''' !! '''Type this when OFF-campus'''<br />
|-<br />
| College Directory|| http://go/dir/ (or '''go/dir/''')|| http://go.middlebury.edu/dir<br />
|-<br />
| Fitness Center Hours || http://go/fitnessctr/ (or '''go/fitnessctr/''') || http://go.middlebury.edu/finessctr<br />
|-<br />
| Middlebury College Staff Council || http://go/mcsc/ (or '''go/mcsc/''') || http://go.middlebury.edu/mcsc<br />
|-<br />
| Get Office 365 for Home Use|| http://go/office4home / (or '''go/office4home /''')|| http://go.middlebury.edu/office4home <br />
|-<br />
|}<br />
<br><br />
<br />
== Learning Opportunities ==<br />
There are a number of ways staff and faculty may acquire or improve their library and information technology skills. Opportunities are available for a variety of learning preferences:<br><br />
<br />
* Self-Guided Learning (Be sure to visit [http://go.middlebury.edu/lyndainfo '''http://go/lyndainfo/'''] for fabulous online video-based training!)<br />
* In Person Workshops<br />
* 1-on-1 Assistance <br><br />
For complete details about learning options at Middlebury, please visit [http://go.middlebury.edu/learn '''http://go/learn/'''].<br />
<br />
<br><br />
<br />
== Computing Tips And Recommendations ==<br />
<br />
*Sign up for [http://go.middlebury.edu/mfa multi-factor authentication] to add an important extra layer of protection to your Middlebury account. Visit '''[http://go.middlebury.edu/mfa http://go/mfa/]''' to learn more.<br />
*Save all work-related documents in your cloud storage on OneDrive or Google, or in shared departmental folders on the College's Middfiles server. These are secure storage options that are accessible from any networked computer on campus and from off campus using any Internet Service Provider (ISP). Refer to the ''Store and Retrieve Documents'' sections to learn more. <br />
*Save your work at least every 5-10 minutes; it is better to lose only a few minutes of work than the entire document.&nbsp;&nbsp; Cloud storage (OneDrive and Google) can provide automatic saving so you should be sure you understand how saving works for each type of storage you use.<br />
*Visit '''[http://go.middlebury.edu/infosec http://go/infosec/]''' for resources about how to keep your computer safe and secure, including training videos available at [http://go.middlebury.edu/infoseced '''http://go/infoseced/'''].<br />
*Protect your computer by keeping it up to date. Install critical operating system and browser updates as soon as they are available.<br />
<br />
<br><br />
<br />
== Public Computing Facilities ==<br />
<br />
If you do not have access to a computer for your job you can use any computing lab on campus. The locations (which are not available during scheduled classes) are listed below; hours vary and are posted on the lab doors and on the web.&nbsp; A wide variety of software is available on our public computers but offerings differ depending on the location. Scanners in selected labs are available for your use.&nbsp; Visit '''[http://go.middlebury.edu/labs http://go/labs/]''' to help you determine which location meets your needs.<br><br />
<br />
IMPORTANT&nbsp;NOTE:&nbsp;&nbsp;Lab protection software deletes <u>all </u>non-essential files from the hard drives of the computers in our public labs!&nbsp; If you save your files to the local hard drive in a public lab, be sure to copy them to an appropriate storage location before you finish your computing session.<br />
<br />
{| width="650" cellspacing="1" cellpadding="1" border="1"<br />
|-<br />
| '''Windows Computers'''<br />
| '''Apple Computers'''<br />
|-<br />
|<br />
'''McCardell Bicentennial Hall''', Rooms 116, 117 and 161 and various public computers<br>'''Davis Family Library''', Room 140 and various study carrels<br>'''Munroe Hall''', Room 214<br>'''Sunderland Language Center''', Rooms 122 and 202<br />
<br />
|<br />
'''Davis Family Library''', Room 220 (Wilson Media Lab) and various study carrels<br>'''Axinn Center''', Room 105<br> '''Johnson Memorial Building''', Room 206<br />
<br />
|}<br />
<br />
== What You Can Do On The Network ==<br />
<br />
<br>All office and public computers are on the network. On them you can:<br />
<br />
=== Set Your BannerWeb PIN ===<br />
<br />
Visit '''[http://go.middlebury.edu/bw http://go/bw/]''' and provide your 8-digit College ID number and your birthdate in MMDDYY format to log in the first time. You will be required to set a new 6-digit BannerWeb PIN and set up your Security Question. BannerWeb is the only product on campus that requires a numeric code to identify legitimate users. BannerWeb is most commonly used by employees to enter time worked and access other job-related details, such as pay stubs, W-2s, and benefit information.<br><br />
<br />
=== Find Your Middlebury College Username And Set Your Passwords ===<br />
<br />
Visit '''[http://go.middlebury.edu/activate http://go/activate/]''' then provide your 8-digit College ID number and your BannerWeb PIN to identify yourself.&nbsp; Follow the on-screen instructions to learn your username and set a password used to access these Middlebury services: your e-mail account, our wireless network (MiddleburyCollege), and file storage on OneDrive, Google, and the College's Middfiles server. Your e-mail address is in the format '''username@middlebury.edu'''.<br />
<br><br />
<br><br />
=== Store and Retrieve Documents on Cloud Storage (OneDrive and Google) ===<br />
All staff have file storage available on the cloud through both Microsoft OneDrive and Google Drive, accessed using their Middlebury College email account and password. Both cloud storage options are accessible from off campus without the need for VPN software. Many College departments utilize OneDrive as it is integrated with Microsoft products, including Outlook, Word, Excel, and PowerPoint.<br />
<br><br><br />
Refer to the following instructions to learn specifics about set up and use:<br />
<br><br />
==== [http://go.middlebury.edu/onedrivehelp Using Microsoft's OneDrive] (http://go/onedrivehelp/)====<br />
==== [http://go.middlebury.edu/gdrivehelp Using Google Drive] (http://go/gdrivehelp/) ====<br />
<br><br />
<br><br />
<br />
=== Store and Retrieve Documents on the Middfiles File Server ===<br />
<br />
The following Middfiles storage folders are of most interest to staff and faculty:<br />
*The '''orgs''' folder stores files that are shared by members of a department or group.<br />
*The '''classes''' folder stores files for academic coursework.<br />
<br />
<br><br />
==== Connect to Middfiles using a Macintosh: ====<br />
<br />
1. Click on the '''Go '''menu in the Finder, then select '''Connect to Server'''.<br><br />
2. In the Server Address field, type the following: <br><br />
'''cifs://middcloud.middlebury.edu/middfiles'''<br />
3. Click '''Connect'''. Provide your username and the password you set using the Activate utility to connect.<br />
<br />
==== Connect to Middfiles using a PC: ====<br />
<br />
Double-click the '''Computer '''(or '''My&nbsp;Computer''') desktop icon. If these icons are not present, press the Windows key + E to open Windows Explorer.&nbsp; Look in the ''This PC'' section for mappings (connections) to '''middfiles''' in the window that opens. <br><br />
<br />
==== Middfiles Use ====<br />
<br />
Instructions are available explaining how to store and retrieve files on Middlebury servers:<br />
<br />
*Visit '''[http://go.middlebury.edu/fileserverinfo http://go/fileserverinfo/]''' for complete details.<br />
*You can access middfiles folders when you are off campus but a VPN connection is needed. Refer to '''[http://go.middlebury.edu/offcampus http://go/offcampus/]''' for more information.<br />
<br><br />
<br />
=== Connect To A Networked Printer ===<br />
<br />
Networked computers in our '''public computing labs''' are connected to at least one networked printer.&nbsp; The Print dialog box will display the names of any installed printers that are available for your use.<br />
<br />
To install printers on your '''college-owned computer''' you will need to obtain their exact network print queue names. Look for a sticker on the printer showing this information, then follow these instructions for your computer's operating system:<br />
* [[Connect To Network Printers - Mac OS X|'''Mac OS (http://go/print?mac/)''']]<br />
* [[Connect To Network Printers - Windows|'''Windows (http://go/print?win/)''']]<br />
<br />
<br><br />
<br />
=== Connect To The World Wide Web Using A Web Browser ===<br />
<br />
'''On a Macintosh:&nbsp;'''The Safari and Firefox web browsers are installed on college-owned computers.<br><br>'''On a PC:'''&nbsp;The Firefox, Edge, and Internet Explorer 11 web browsers are installed on college-owned computers.<br />
<br />
Middlebury’s web site [http://www.middlebury.edu '''http://www.middlebury.edu/'''] and our customizable portal [http://m.middlebury.edu '''http://m.middlebury.edu'''] provide numerous links to campus information, publications, and events, as well as to library and research resources. You can also:<br />
<br />
*Use the [http://go.middlebury.edu/usego '''GO'''] utility to navigate the Middlebury website. &nbsp;&nbsp; <br><br />
*Use handy links to Webmail, BannerWeb, and the Portal located at top left of most Middlebury College web pages, as well as the '''Quick Links '''located on the bottom edge.<br><br />
<br><br />
<br />
=== Connect To Our Wireless Network ===<br />
Select the '''MiddleburyCollege''' wireless network, then connect with the username & password you set via the [http://go.middlebury.edu/activate/ Activate utility]. Traffic is fast, as well as encrypted for increased security. Visit [http://go.middlebury.edu/wireless '''http://go/wireless/'''] for detailed connection information.<br />
<br />
<br><br />
<br />
=== Use E-mail ===<br />
<br />
All College employees have an Exchange account with e-mail, address book, calendar, and task list features. We support and recommend access to this account using Outlook 2016 for both Mac and PC, and WebMail (aka OWA). <br><br />
'''We strongly encourage you to sign up for [http://go.middlebury.edu/mfa multi-factor authentication]''' which adds an important extra layer of protection to your Middlebury account. Visit '''[http://go.middlebury.edu/mfa http://go/mfa/]''' to learn more. <br><br />
<br />
All employees may access their mail using a web browser on- or off-campus using the WebMail link located at the top left of most Middlebury College web pages.&nbsp; Visit [http://go.middlebury.edu/webmailqr '''http://go/webmailhelp/'''] to learn how to use Webmail, access FAQs, and more.<br><br />
<br />
There are a variety of online video-based courses available to help you learn about these e-mail programs; visit '''[http://go.middlebury.edu/lyndainfo http://go/lyndainfo/]''' to learn how to use Middlebury's lynda.com membership.<br><br><br />
<br />
=== Use Zoom Video Conferencing ===<br />
All College employees have access to Zoom for their video-conferencing needs. Visit [http://go.middlebury.edu/zoomhelp '''http://go/zoomhelp/'''] to learn how to create your account and get started with this intuitive yet powerful tool.<br />
<br />
<br><br />
==Telephones and Voice Mail ==<br />
For details about Middlebury College's telephone and voice mail system -- both its hardware and software -- visit [http://go.middlebury.edu/phone '''http://go/phone/'''].<br><br />
<br />
Quick Reference cards and usage instructions can be found at [http://go.middlebury.edu/phonehelp '''http://go/phonehelp/'''].<br />
<br />
== Library Services ==<br />
<br />
All employees may make full use of Middlebury library services and collections.<br />
*'''Your College ID card doubles as your library card'''.<br />
*Spouses & dependents of benefits-eligible employees can get borrowing privileges too. See [http://go.middlebury.edu/middborrowing '''http://go/middborrowing/'''].<br />
*To view the library homepage, visit [http://go.middlebury.edu/library '''http://go/library/''']; for hours, see [http://go.middlebury.edu/hours '''http://go/hours/'''].<br><br />
&nbsp;<br />
<br />
== Library Branches: ==<br />
<br />
{| cellspacing="1" cellpadding="1" border="1" style="width: 586px; height: 86px;"<br />
|-<br />
| '''Davis Family Library '''(main library)<br />
| 110 Storrs Avenue<br />
|-<br />
| '''Armstrong Library''' (science)<br />
| McCardell Bicentennial Hall (enter on 2nd floor)<br />
|}<br />
<br><br />
<br />
== Materials You Can Borrow ==<br />
<br />
Middlebury College’s libraries provide materials on loan to support the academic, professional, and personal interests of the entire community.<br />
<br />
'''Materials and Equipment'''<br />
<br />
* Books or other printed circulating items (some items are restricted to in-house use only).<br />
<br />
* E-books and Audiobooks (See '''[http://go.middlebury.edu/ebooks http://go/ebooks/]'''.)<br />
<br />
* Videos/DVDs from the Browsing Collection<br />
<br />
* Restricted Videos/DVDs (behind the Circulation Desk, in-house use only)<br />
<br />
* Recordings (Music CDs)<br />
<br />
* Musical Scores (Sheet Music)<br />
<br />
* Laptops, iPads, Cameras, Camcorders, Projectors, and much more! (See [http://go.middlebury.edu/equipment '''http://go/equipment/'''] for a longer list and info on how to book these.)<br />
<br><br />
'''To look up these materials''', '''check MIDCAT''' (the library catalog) from the library homepage or use [http://go.middlebury.edu/midcat '''http://go/midcat/'''].<br />
<br><br><br />
'''For loan periods''', see [http://go.middlebury.edu/loanperiods '''http://go/loanperiods/''']. <br><br />
<br />
== Where to Get Library Help ==<br />
<br />
For '''research '''help from a librarian, call 802.443.5496 or visit [http://go.middlebury.edu/askus '''http://go/askus/'''] for other options.<br />
<br />
For '''borrowing''' help (questions about items you have checked out, etc.), call the Davis Family Library Circulation Desk at 802.443.5494 or e-mail [http://mailto:Library_circulation@middlebury.edu Library_circulation@middlebury.edu].<br />
<br />
For questions about '''other services''', see our [http://www.middlebury.edu/offices/technology/help/lisoffices Find Who Can Help You] page for contact information for our various departments and services, or visit '''[http://go.middlebury.edu/lisoffices http://go/lisoffices/]'''.<br />
<br />
'''Have other questions and don't know who to contact?'''&nbsp;<br />
<br />
*If you are faculty, contact the LIS liaison for your department:&nbsp; [http://go.middlebury.edu/liaisons '''http://go/liaisons/'''].<br><br />
<br />
*For anyone, if you aren't sure who to ask or if you have an immediate need and are unable to get hold of someone, call the Davis Family Library Circulation Desk at 802.443.5494, during library hours [http://go.middlebury.edu/hours ('''http://go/hours/''')] or the Technology HelpDesk at 802.443.2200.<br />
<br />
== Interlibrary Loan (ILL) ==<br />
<br />
Use [http://go.middlebury.edu/ill '''http://go/ill/'''] when a Middlebury item is checked out, missing, or not in MIDCAT, (the library catalog) [http://go.middlebury.edu/midcat '''http://go/midcat/''']. It's easy and relatively fast (average turnaround for ILL is currently 1.31 days for articles, and 9 days for loans).<br />
You can request books, journal and newspaper articles, musical scores, audio-visual materials, sound recordings, loans of microfilm or microfiche from libraries around the world! Loan periods and renewals are set by the lending library. Save time creating requests by searching [http://go.middlebury.edu/Summon '''http://go/Summon/'''] and [http://go.middlebury.edu/worldcat '''http://go/Worldcat/'''] which link directly to ILLiad and auto-complete ILL requests forms.<br />
<br />
For more info on '''Interlibrary Loan''', see [http://go.middlebury.edu/ill '''http://go/ill/'''].<br />
<br />
== Policies ==<br />
To acquaint yourself with important policies and guidelines, please visit the following:<br />
* Information Technology Services (ITS) -- [http://go.middlebury.edu/policy-computing/ '''http://go/policy-computing/''']<br />
* Library -- [http://go.middlebury.edu/handbook?lib '''http://go/handbook?lib/''']<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Guides]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Microsoft_Office&diff=38865Microsoft Office2019-04-17T18:24:16Z<p>Petar Mitrevski: /* Personally-Owned Computers */</p>
<hr />
<div>'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
Information Technology Services (ITS) began installing Microsoft Office 365 on computers provided during the staff upgrade process in spring 2019.<br />
<br />
=== Installation Details ===<br />
<br><br />
===== College-Owned Computers =====<br />
Microsoft Office 365 is available for self service installation on both Mac and Windows '''college-owned''' computers. <br><br><br />
<br />
Refer to the appropriate link below for installation instructions:<br />
* '''Windows:''' Install "Microsoft Office 365 ProPlus" via [[KACE_FAQ#How_do_I_use_KACE_Self_Service_to_install_software_on_my_Windows_computer_myself.3F|KACE Self Service]].<br />
* '''Mac:''' Install "Microsoft Office 365 for Mac" via [[JAMF_Pro_Self_Service_FAQ#How_do_I_use_Self_Service_to_install_software_on_my_Mac.3F|JAMF Pro's Self Service]] -- requires OS 10.12 (Sierra) or higher; OS upgrades are also available via the Self Service utility.<br />
<br><br />
<br />
===== Personally-Owned Computers =====<br />
[http://go.middlebury.edu/o365 Office 365] is available for installation on personally-owned computers. Visit '''[[Microsoft Office for Personal Computers]]''' for details.<br />
<br><br><br />
<br />
=== How to Learn More about Office 365 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [https://www.lynda.com/Office-365-tutorials/Office-365-New-Features/743154-2.html Office 365 New Features]<br />
<br />
<br><br />
<br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office Quick Start Guides]- both online AND downloadable guides<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office Quick Start Guides for Macs] - downloadable guides<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Training]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Office_365&diff=38862Office 3652019-04-17T18:10:10Z<p>Petar Mitrevski: </p>
<hr />
<div>:''For Google's set of similar online applications, see [[Google Apps]].''<br />
==Introduction==<br />
'''Office 365''' is Microsoft's cloud-based productivity suite. It includes the following elements:<br />
* '''Microsoft Office Applications for Macs and PCs''' (Word, Excel, PowerPoint, Outlook) - see [[Microsoft Office]].<br />
* '''E-mail''', including Exchange (the system that hosts all Middlebury e-mail) and Outlook Web Access (aka [http://go.middlebury.edu/webmail go/webmail]), a web-based mail client. <br />
* '''OneDrive''', a file storage utility that allows you to either manage your files through a Web browser or sync them locally with a client application that you download to your computer or mobile device. (If you've heard of Dropbox, it's similar, but more secure.)<br />
* '''Office Online''', a set of online software (including Word, Powerpoint, and Excel) that lets you create and edit Microsoft documents from within a Web browser and store them in OneDrive. (Some features are unavailable; for full-featured editing use Office 2016, which can save directly to OneDrive.)<br />
* '''Groups''', a single collaboration solution for teams/groups that want a place to share discussions, files, calendars and notes in a unified way that is easy to find. Office 365 Groups is the new solution for email distribution lists here at Middlebury, replacing the Lyris solution previously available. Visit the [[Office 365 Groups]] wiki page to learn more.<br />
<br />
==Frequently Asked Questions==<br />
<br />
===Where do I get the OneDrive client for my computer and how do I use it?===<br />
<br />
* '''MAC:''' [https://support.office.com/en-gb/article/Get-started-with-the-new-OneDrive-sync-client-on-Mac-OS-X-d11b9f29-00bb-4172-be39-997da46f913f Get started with the OneDrive client for MAC] <br />
::Be sure to specify these invaluable settings (explained in the linked instructions above):<br />
::# Set up OneDrive to '''open at login''' so your files will sync automatically.<br />
::# Turn on '''Finder integration''' to enable you to see the sync status of your files (available in OS 10.10 and above). <br><br />
* '''PC:'''[https://support.office.com/en-us/article/Get-started-with-the-new-OneDrive-sync-client-in-Windows-615391c4-2bd3-4aae-a42a-858262e42a49 Get started with the OneDrive client for PC] <br />
<br />
*For more training, including videos, please see the [[#Additional Resources]] section below.<br />
<br />
===How do I decide what files and folders to sync locally?===<br />
In general, of the data stored on the server, it's best to only sync what you need down to your local machine, to avoid taking up unnecessary disk space. Sensitive data in particular should not be stored locally without extra security measures; please contact ITS if you have a need to store sensitive data on your hard drive. <br />
Of the data on your local hard drive, '''you should keep anything important to your work at the College in your OneDrive folder.''' Otherwise, it is vulnerable - viruses, ransomware, accidents, hardware failure, etc. can and do destroy your data with no way to get it back unless it is synced to OneDrive.<br />
====Specify what files and folders to sync locally - PC====<br />
To select which folders to sync to your computer, right-click in your "OneDrive - Middlebury College" folder and select '''Choose OneDrive folders to sync''' from the menu. Any folders you choose '''not''' to sync will remain on the cloud but will not be downloaded to your local computer, and will be deleted from your local computer if they are already there.<br />
<br />
====Choose what files and folders to sync locally - Mac====<br />
* Click the sync app icon in the menu bar on top, and click Settings.<br />
* On the Choose folders tab, check the box of the folders you want to sync.<br />
Any folders you choose not to sync will be backed up to the cloud but not downloaded to your local computer, and deleted from your local computer if they are already there.<br />
<br />
=== Why doesn't my Mac show the sync status of my OneDrive files? ===<br />
If the Finder window does not display the sync status of your OneDrive - Middlebury College contents with green check marks, etc., you need to turn on Finder integration. This feature is available for OS 10.10 and above. To do this, click the Finder’s Apple logo (top left) then select '''System Preferences''', then '''Extensions'''. Under the entry for OneDrive, check the box beside '''Finder'''.<br />
<br />
===How do I upload and download files to OneDrive through the Web interface?===<br />
#Go to [http://go.middlebury.edu/onedrive go/onedrive] and login.<br />
#* To add files, drag and drop them into the window, or click the Upload button. For a demonstration, see [https://support.office.com/en-us/article/Upload-files-and-folders-in-OneDrive-ac4a9b7d-e36a-44af-bcf7-45e60cc303dc How to upload files to OneDrive (Microsoft video)].<br />
#** Folders cannot be directly uploaded in most browsers. Instead, create the folder in OneDrive in the web interface, then upload the contents. '''For this reason, if you have many folders and subfolders currently in Middfiles, we recommend using the desktop client to make the transition.'''<br />
#* To download a file, select it and click the Download button.<br />
<br />
===What is the quota or limit for file storage?===<br />
5TB (5,000 GB).<br />
<br />
===Are my files safe?===<br />
Files stored in the cloud are secure and are encrypted while in transit. If you wish to add an additional layer of security, consider turning on [http://go.middlebury.edu/mfa multi-factor authentication] so that even if someone gets your password, they still won't have access to your OneDrive.<br />
* Note that if you have a need to store '''restricted data''' as defined in our [http://go.middlebury.edu/dcp Data Classification Policy], like SSNs, additional precautions are required. Please contact [mailto:infosec@middlebury.edu Information Security] for assistance.<br />
<br />
===Who can use Office 365 at Middlebury?===<br />
Middlebury's license covers current faculty, staff, and students at Middlebury College in Vermont, the Middlebury Institute of International Studies at Monterey, the Middlebury Language Schools, and the Middlebury School of the Environment.<br />
* Note that the ability to '''download''' Microsoft Office for use on a personally-owned device is available but further restricted; see [http://go.middlebury.edu/getoffice go/getoffice] for details.<br />
<br />
===What about off-campus access?===<br />
The beauty of cloud services is that you have the same access from anywhere, no VPN required. If you have an Internet connection, you can use either the Web interface ([http://go.middlebury.edu/onedrive go.middlebury.edu/onedrive]) or the client normally. If you're going somewhere without reliable Internet access, you can use the client to sync files and folders to your computer, and they'll automatically sync your changes back up to the cloud once you're back online.<br />
<br />
===Migrating Files from Middfiles using OneDrive===<br />
We've created step-by-step instructions for migrating files from MiddFiles/MiddCloud to OneDrive, with troubleshooting steps to cover the most common potential issues. Please see the page [[Migrating Files from Middfiles using OneDrive]].<br />
<br />
===Can I edit documents directly from the cloud?===<br />
Microsoft offers online collaboration with Office Online. However, '''this only applies to Microsoft Office filetypes''' such as .docx, .xlsx, and .pptx. Other files will need to be downloaded to your computer before they can be edited. Also note that Office Online offers limited features; for full functionality, you must open the files in the desktop version of Office (currently Office 2016). <br />
<br />
===How do I share files with colleagues?===<br />
You can right-click on any file and select either "Share" or "More OneDrive Sharing Options" depending on the context. '''However, there are several important caveats to consider.'''<br />
<br />
====Limited support====<br />
Office 365 and OneDrive sharing is new to the community. At this time, we can offer suggestions and links to further information, but collaboration features are '''not fully supported''' at this time and therefore not recommended for mission-critical tasks, as we cannot guarantee speedy resolution of issues or questions. Our currently supported solution for sharing work documents is the Orgs folder on [[Middfiles]]. <br />
<br />
====Microsoft Account Required====<br />
If you need to share your work with others in a different organization (either outside Middlebury, or a department that you do not have an Orgs folder in common with), you can still do that with OneDrive. You will need to share the files in question with a particular email address. If it's a middlebury.edu address there is no problem - all Middlebury faculty, staff, and students have access to Office 365. However, colleagues at other institutions may not, and may therefore need to create a (free) Microsoft account associated with the email address you created before they can authenticate to access the files you have shared. <br />
<br />
====How do I sync a folder shared with me to my computer?====<br />
Only folders can be synced, not individual files. Therefore, whoever originally created the file will need to put the file in a folder and "Share" the folder with others. Then, whoever they're sharing it with will need to do the following: <br />
<br />
# Open the OneDrive web interface (go/onedrive). [[File:sync_shared_folders.png|400px|right]]<br />
# Click Shared with Me on the left.<br />
# Click on the folder in question to open it.<br />
# At the top of the screen, click Sync and follow the instructions.<br />
<br />
==Additional Learning Resources==<br />
=== Microsoft's Resources ===<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office Quick Start Guides]- both online AND downloadable guides<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office Quick Start Guides for Macs] - downloadable guides<br />
<br><br />
=== Lynda Online Learning ===<br />
*[https://www.lynda.com/OneDrive-Business-tutorials/OneDrive-Business-Essential-Training/490092-2.html?org=middlebury.edu OneDrive for Business Essential Training] (54 mins total)<br />
*[https://www.lynda.com/OneDrive-tutorials/Up-Running-OneDrive/383246-2.html?org=middlebury.edu Up and Running with OneDrive] - includes how to install the Mac client (not covered in the above video). (53 mins total)<br />
<br><br />
<br />
=== Microsoft Office Support ===<br />
*[https://support.office.com/en-us/article/What-is-OneDrive-for-Business-b30da4eb-ddd2-44b6-943b-e6fbfc6b8dde?ui=en-US&rs=en-US&ad=US What is OneDrive for Business?] [2 min video]<br />
*[https://support.office.com/en-us/article/Upload-files-and-folders-in-OneDrive-ac4a9b7d-e36a-44af-bcf7-45e60cc303dc How to upload files to OneDrive] [1 min video]<br />
*[https://support.office.com/en-us/article/Video-Share-documents-in-Office-365-1438f676-ee5c-40cb-a1f3-f814e649d2ea Sharing Files in OneDrive] [2 min video]<br />
*[https://support.office.com/en-us/article/Can-I-use-Track-Changes-in-Word-Online-9016b7f8-b864-458f-ba45-183049f90bd8| How To Track Changes in Word Online]<br />
**Please note that these changes will be saved, but not displayed until you use the desktop version of word. Check out Microsoft's documentation on [https://support.office.com/en-us/article/Track-changes-in-Word-197ba630-0f5f-4a8e-9a77-3712475e806a how to track changes in desktop Word] for more help.<br />
**If you are using track changes to help with group work, check out Microsoft's documentation on [https://support.office.com/en-us/article/Work-together-on-Office-documents-in-OneDrive-ea3807bc-2b73-406f-a8c9-a493de18258b working together with their online suite!]<br />
<br />
[[Category:OneDrive]]<br />
[[Category:Office 365]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
<br />
[[Category:OneDrive]]<br />
[[Category:Office 365]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Office_2016&diff=38861Office 20162019-04-17T18:07:17Z<p>Petar Mitrevski: </p>
<hr />
<div>'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
<br />
=== Installation Details ===<br />
<br><br />
<center><br />
{| class="wikitable"<br />
|-<br />
| <big>'''NOTE: You should install the latest version of [[Microsoft Office]] using the instructions on the [[Microsoft Office|Microsoft Office page]]. Only install Office 2016 if your computer is too old to run the latest version of office.'''</big><br />
<br />
|}<br />
</center><br />
<br />
===== College-Owned Computers =====<br />
You should install the latest version of [[Microsoft Office]] using the instructions on the [[Microsoft Office|Microsoft Office page]]. Only install Office 2016 if your computer is too old to run the latest version of office.<br />
<br />
Please note: '''Office 2016 applications are no longer grouped together inside a Microsoft folder.''' Instead, you will find the individual programs listed separately on the ''All Programs'' menu (on a PC) or located directly inside the Applications folder (on a Mac).<br />
<br />
Refer to the appropriate link below for installation instructions:<br />
* '''Windows:''' Install "Microsoft Office Professional Plus 2016" via [[KACE_FAQ#How_do_I_use_KACE_Self_Service_to_install_software_on_my_Windows_computer_myself.3F|KACE Self Service]].<br />
* '''Mac:''' Install "Office 2016 for Mac" via [[JAMF_Pro_Self_Service_FAQ#How_do_I_use_Self_Service_to_install_software_on_my_Mac.3F|JAMF Pro's Self Service]] -- requires OS 10.10 (Yosemite) or higher; OS upgrades are also available via the Self Service utility.<br />
<br />
<br><br />
<br />
===== Personally-Owned Computers =====<br />
Visit '''[http://go.middlebury.edu/getoffice go/getoffice]''' for installation details.<br />
<br><br><br><br><br />
<br />
=== How to Learn More about Office 2016 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [http://www.lynda.com/Office-tutorials/Office-2016-Office-365-New-Features/378455-2.html?org=middlebury.edu Office 2016 and Office 365 New Features] (only 45 min.)<br />
::* [https://www.lynda.com/Office-tutorials/Office-2013-New-Features/84528-2.html?org=middlebury.edu Office 2013 New Features] (2 hrs 31min) Although Office 2013 was never widely in use on campus, this release includes some handy new features. You don't need to go through the entire course -- just watch the videos for the programs you use. For example, in about 15 minutes you can review Excel's new features.<br />
<br />
* For '''Macs''': [http://www.lynda.com/Office-tutorials/Office-Mac-2016-New-Features/382574-2.html?org=middlebury.edu Office for Mac 2016 New Features] (1.5 hrs)<br />
<br><br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* What's [https://support.office.com/en-us/article/What-s-New-and-Improved-in-Office-2016-for-Office-365-95c8d81d-08ba-42c1-914f-bca4603e1426?ui=en-US&rs=en-US&ad=US New & Improved] in Office 2016?<br />
* What's [https://support.office.com/en-US/article/What-s-New-and-Improved-in-Office-2016-for-Mac-44d5a464-3051-41b0-b44e-c6cee569f545 New & Improved] in Office 2016 for Macs?<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office 2016 Quick Start Guides]<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office 2016 Quick Start Guides for Macs]<br />
<br />
* [https://support.office.com/en-us/article/Office-2016-training-8e50dbf2-8993-44d0-9e29-076b60fe93e6 Office 2016 training by individual products], e.g. Outlook, Word, Excel, PowerPoint...)<br />
* [https://support.office.com/ Microsoft Office Help & Support Site - Main site]<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Training]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Software]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Office_2016&diff=38860Office 20162019-04-17T18:07:02Z<p>Petar Mitrevski: </p>
<hr />
<div>'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
<br />
=== Installation Details ===<br />
<br><br />
<center><br />
{| class="wikitable"<br />
|-<br />
| <big>'''NOTE: You should install the latest version of [[Microsoft Office]] using the instructions on the [[Microsoft Office|Microsoft Office page]]. Only install Office 2615 if your computer is too old to run the latest version of office.'''</big><br />
<br />
|}<br />
</center><br />
<br />
===== College-Owned Computers =====<br />
You should install the latest version of [[Microsoft Office]] using the instructions on the [[Microsoft Office|Microsoft Office page]]. Only install Office 2615 if your computer is too old to run the latest version of office.<br />
<br />
Please note: '''Office 2016 applications are no longer grouped together inside a Microsoft folder.''' Instead, you will find the individual programs listed separately on the ''All Programs'' menu (on a PC) or located directly inside the Applications folder (on a Mac).<br />
<br />
Refer to the appropriate link below for installation instructions:<br />
* '''Windows:''' Install "Microsoft Office Professional Plus 2016" via [[KACE_FAQ#How_do_I_use_KACE_Self_Service_to_install_software_on_my_Windows_computer_myself.3F|KACE Self Service]].<br />
* '''Mac:''' Install "Office 2016 for Mac" via [[JAMF_Pro_Self_Service_FAQ#How_do_I_use_Self_Service_to_install_software_on_my_Mac.3F|JAMF Pro's Self Service]] -- requires OS 10.10 (Yosemite) or higher; OS upgrades are also available via the Self Service utility.<br />
<br />
<br><br />
<br />
===== Personally-Owned Computers =====<br />
Visit '''[http://go.middlebury.edu/getoffice go/getoffice]''' for installation details.<br />
<br><br><br><br><br />
<br />
=== How to Learn More about Office 2016 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [http://www.lynda.com/Office-tutorials/Office-2016-Office-365-New-Features/378455-2.html?org=middlebury.edu Office 2016 and Office 365 New Features] (only 45 min.)<br />
::* [https://www.lynda.com/Office-tutorials/Office-2013-New-Features/84528-2.html?org=middlebury.edu Office 2013 New Features] (2 hrs 31min) Although Office 2013 was never widely in use on campus, this release includes some handy new features. You don't need to go through the entire course -- just watch the videos for the programs you use. For example, in about 15 minutes you can review Excel's new features.<br />
<br />
* For '''Macs''': [http://www.lynda.com/Office-tutorials/Office-Mac-2016-New-Features/382574-2.html?org=middlebury.edu Office for Mac 2016 New Features] (1.5 hrs)<br />
<br><br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* What's [https://support.office.com/en-us/article/What-s-New-and-Improved-in-Office-2016-for-Office-365-95c8d81d-08ba-42c1-914f-bca4603e1426?ui=en-US&rs=en-US&ad=US New & Improved] in Office 2016?<br />
* What's [https://support.office.com/en-US/article/What-s-New-and-Improved-in-Office-2016-for-Mac-44d5a464-3051-41b0-b44e-c6cee569f545 New & Improved] in Office 2016 for Macs?<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office 2016 Quick Start Guides]<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office 2016 Quick Start Guides for Macs]<br />
<br />
* [https://support.office.com/en-us/article/Office-2016-training-8e50dbf2-8993-44d0-9e29-076b60fe93e6 Office 2016 training by individual products], e.g. Outlook, Word, Excel, PowerPoint...)<br />
* [https://support.office.com/ Microsoft Office Help & Support Site - Main site]<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Training]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Software]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Office_2016&diff=38859Office 20162019-04-17T18:06:27Z<p>Petar Mitrevski: </p>
<hr />
<div>'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
<br />
=== Installation Details ===<br />
<br><br />
<center><br />
{| class="wikitable"<br />
|-<br />
| <big>'''NOTE: You should install the latest version of [[Microsoft Office]] using the instructions on the [[Microsoft Office|Microsoft Office page]]. Only install Office 2615 if your computer is too old to run the latest version of office.'''</big><br />
<br />
|}<br />
</center><br />
<br />
===== College-Owned Computers =====<br />
Effective March 2016, Microsoft Office 2016 is available for self service installation on both Mac and Windows '''college-owned''' computers. <br><br><br />
Please note: '''Office 2016 applications are no longer grouped together inside a Microsoft folder.''' Instead, you will find the individual programs listed separately on the ''All Programs'' menu (on a PC) or located directly inside the Applications folder (on a Mac).<br />
<br />
Refer to the appropriate link below for installation instructions:<br />
* '''Windows:''' Install "Microsoft Office Professional Plus 2016" via [[KACE_FAQ#How_do_I_use_KACE_Self_Service_to_install_software_on_my_Windows_computer_myself.3F|KACE Self Service]].<br />
* '''Mac:''' Install "Office 2016 for Mac" via [[JAMF_Pro_Self_Service_FAQ#How_do_I_use_Self_Service_to_install_software_on_my_Mac.3F|JAMF Pro's Self Service]] -- requires OS 10.10 (Yosemite) or higher; OS upgrades are also available via the Self Service utility.<br />
<br />
<br><br />
<br />
===== Personally-Owned Computers =====<br />
Visit '''[http://go.middlebury.edu/getoffice go/getoffice]''' for installation details.<br />
<br><br><br><br><br />
<br />
=== How to Learn More about Office 2016 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [http://www.lynda.com/Office-tutorials/Office-2016-Office-365-New-Features/378455-2.html?org=middlebury.edu Office 2016 and Office 365 New Features] (only 45 min.)<br />
::* [https://www.lynda.com/Office-tutorials/Office-2013-New-Features/84528-2.html?org=middlebury.edu Office 2013 New Features] (2 hrs 31min) Although Office 2013 was never widely in use on campus, this release includes some handy new features. You don't need to go through the entire course -- just watch the videos for the programs you use. For example, in about 15 minutes you can review Excel's new features.<br />
<br />
* For '''Macs''': [http://www.lynda.com/Office-tutorials/Office-Mac-2016-New-Features/382574-2.html?org=middlebury.edu Office for Mac 2016 New Features] (1.5 hrs)<br />
<br><br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* What's [https://support.office.com/en-us/article/What-s-New-and-Improved-in-Office-2016-for-Office-365-95c8d81d-08ba-42c1-914f-bca4603e1426?ui=en-US&rs=en-US&ad=US New & Improved] in Office 2016?<br />
* What's [https://support.office.com/en-US/article/What-s-New-and-Improved-in-Office-2016-for-Mac-44d5a464-3051-41b0-b44e-c6cee569f545 New & Improved] in Office 2016 for Macs?<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office 2016 Quick Start Guides]<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office 2016 Quick Start Guides for Macs]<br />
<br />
* [https://support.office.com/en-us/article/Office-2016-training-8e50dbf2-8993-44d0-9e29-076b60fe93e6 Office 2016 training by individual products], e.g. Outlook, Word, Excel, PowerPoint...)<br />
* [https://support.office.com/ Microsoft Office Help & Support Site - Main site]<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Training]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Software]]<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Training]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Software]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Office_2016&diff=38858Office 20162019-04-17T18:05:33Z<p>Petar Mitrevski: </p>
<hr />
<div>'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
<br />
=== Installation Details ===<br />
<br><br />
{| class="wikitable"<br />
|-<br />
| <big>'''NOTE: You should install the latest version of [[Microsoft Office]] using the instructions on the Microsoft Office page. Only install Office 2615 if your computer is too old to run the latest version of office.'''</big><br />
<br />
|}<br />
<br />
===== College-Owned Computers =====<br />
Effective March 2016, Microsoft Office 2016 is available for self service installation on both Mac and Windows '''college-owned''' computers. <br><br><br />
Please note: '''Office 2016 applications are no longer grouped together inside a Microsoft folder.''' Instead, you will find the individual programs listed separately on the ''All Programs'' menu (on a PC) or located directly inside the Applications folder (on a Mac).<br />
<br />
Refer to the appropriate link below for installation instructions:<br />
* '''Windows:''' Install "Microsoft Office Professional Plus 2016" via [[KACE_FAQ#How_do_I_use_KACE_Self_Service_to_install_software_on_my_Windows_computer_myself.3F|KACE Self Service]].<br />
* '''Mac:''' Install "Office 2016 for Mac" via [[JAMF_Pro_Self_Service_FAQ#How_do_I_use_Self_Service_to_install_software_on_my_Mac.3F|JAMF Pro's Self Service]] -- requires OS 10.10 (Yosemite) or higher; OS upgrades are also available via the Self Service utility.<br />
<br />
<br><br />
<br />
===== Personally-Owned Computers =====<br />
Visit '''[http://go.middlebury.edu/getoffice go/getoffice]''' for installation details.<br />
<br><br><br><br><br />
<br />
=== How to Learn More about Office 2016 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [http://www.lynda.com/Office-tutorials/Office-2016-Office-365-New-Features/378455-2.html?org=middlebury.edu Office 2016 and Office 365 New Features] (only 45 min.)<br />
::* [https://www.lynda.com/Office-tutorials/Office-2013-New-Features/84528-2.html?org=middlebury.edu Office 2013 New Features] (2 hrs 31min) Although Office 2013 was never widely in use on campus, this release includes some handy new features. You don't need to go through the entire course -- just watch the videos for the programs you use. For example, in about 15 minutes you can review Excel's new features.<br />
<br />
* For '''Macs''': [http://www.lynda.com/Office-tutorials/Office-Mac-2016-New-Features/382574-2.html?org=middlebury.edu Office for Mac 2016 New Features] (1.5 hrs)<br />
<br><br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* What's [https://support.office.com/en-us/article/What-s-New-and-Improved-in-Office-2016-for-Office-365-95c8d81d-08ba-42c1-914f-bca4603e1426?ui=en-US&rs=en-US&ad=US New & Improved] in Office 2016?<br />
* What's [https://support.office.com/en-US/article/What-s-New-and-Improved-in-Office-2016-for-Mac-44d5a464-3051-41b0-b44e-c6cee569f545 New & Improved] in Office 2016 for Macs?<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office 2016 Quick Start Guides]<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office 2016 Quick Start Guides for Macs]<br />
<br />
* [https://support.office.com/en-us/article/Office-2016-training-8e50dbf2-8993-44d0-9e29-076b60fe93e6 Office 2016 training by individual products], e.g. Outlook, Word, Excel, PowerPoint...)<br />
* [https://support.office.com/ Microsoft Office Help & Support Site - Main site]<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Training]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Software]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Office_2019&diff=38857Office 20192019-04-17T18:03:24Z<p>Petar Mitrevski: </p>
<hr />
<div><span style="color:red">'''DRAFT - Work in Progress''' </span><br />
<br><br><br />
<br />
'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
Information Technology Services (ITS) began installing Microsoft Office 2019 on shared computers provided during the upgrade process in spring 2019.<br />
<br />
=== Installation Details ===<br />
<br><br />
===== College-Owned Computers =====<br />
* For College-owned computers assigned to you specifically (not shared with others), please install Office using the instructions on the [[Microsoft Office]] page.<br />
* For shared computers, effective February 2019, ITS will install Microsoft Office 2019 for '''shared''' Mac and Windows '''college-owned''' computers. Contact us at [http://go.middlebury.edu/helpme go/helpme] to ask us to install the correct version of Office on shared computers <br><br><br />
===== Personally-Owned Computers =====<br />
[http://go.middlebury.edu/o365 Office 365] is available for installation on personally-owned computers rather than 2019. Visit '''[http://go.middlebury.edu/getoffice go/getoffice]''' for details.<br />
<br><br><br />
<br />
=== How to Learn More about Office 2019 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [https://www.lynda.com/Microsoft-Office-tutorials/Office-2019-New-Features/737760-2.html?org=middlebury.edu Office 2019 New Features] (only 45 min.)<br />
<br />
<br><br />
<br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office Quick Start Guides]- both online AND downloadable guides<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office Quick Start Guides for Macs] - downloadable guides<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Training]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Microsoft_Office&diff=38856Microsoft Office2019-04-17T18:03:22Z<p>Petar Mitrevski: </p>
<hr />
<div>'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
Information Technology Services (ITS) began installing Microsoft Office 365 on computers provided during the staff upgrade process in spring 2019.<br />
<br />
=== Installation Details ===<br />
<br><br />
===== College-Owned Computers =====<br />
Effective February 2019, Microsoft Office 365 is available for self service installation on both Mac and Windows '''college-owned''' computers. <br><br><br />
<br />
Refer to the appropriate link below for installation instructions:<br />
* '''Windows:''' Install "Microsoft Office 365 ProPlus" via [[KACE_FAQ#How_do_I_use_KACE_Self_Service_to_install_software_on_my_Windows_computer_myself.3F|KACE Self Service]].<br />
* '''Mac:''' Install "Microsoft Office 365 (or 2019) for Mac" via [[JAMF_Pro_Self_Service_FAQ#How_do_I_use_Self_Service_to_install_software_on_my_Mac.3F|JAMF Pro's Self Service]] -- requires OS 10.12 (Sierra) or higher; OS upgrades are also available via the Self Service utility.<br />
<br><br />
===== Personally-Owned Computers =====<br />
[http://go.middlebury.edu/o365 Office 365] is available for installation on personally-owned computers. Visit '''[http://go.middlebury.edu/getoffice go/getoffice]''' for details.<br />
<br><br><br />
<br />
=== How to Learn More about Office 365 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [https://www.lynda.com/Office-365-tutorials/Office-365-New-Features/743154-2.html Office 365 New Features]<br />
<br />
<br><br />
<br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office Quick Start Guides]- both online AND downloadable guides<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office Quick Start Guides for Macs] - downloadable guides<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Training]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Office_2019&diff=38855Office 20192019-04-17T18:03:01Z<p>Petar Mitrevski: </p>
<hr />
<div><span style="color:red">'''DRAFT - Work in Progress''' </span><br />
<br><br><br />
<br />
'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
Information Technology Services (ITS) began installing Microsoft Office 2019 on shared computers provided during the upgrade process in spring 2019.<br />
<br />
=== Installation Details ===<br />
<br><br />
===== College-Owned Computers =====<br />
* For College-owned computers assigned to you specifically (not shared with others), please install Office using the instructions on the [[Microsoft Office]] page.<br />
* For shared computers, effective February 2019, ITS will install Microsoft Office 2019 for '''shared''' Mac and Windows '''college-owned''' computers. Contact us at [http://go.middlebury.edu/helpme go/helpme] to ask us to install the correct version of Office on shared computers <br><br><br />
===== Personally-Owned Computers =====<br />
[http://go.middlebury.edu/o365 Office 365] is available for installation on personally-owned computers rather than 2019. Visit '''[http://go.middlebury.edu/getoffice go/getoffice]''' for details.<br />
<br><br><br />
<br />
=== How to Learn More about Office 2019 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [https://www.lynda.com/Microsoft-Office-tutorials/Office-2019-New-Features/737760-2.html?org=middlebury.edu Office 2019 New Features] (only 45 min.)<br />
<br />
<br><br />
<br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office Quick Start Guides]- both online AND downloadable guides<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office Quick Start Guides for Macs] - downloadable guides<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Training]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Training]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Training]]<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Training]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Microsoft_Office&diff=38854Microsoft Office2019-04-17T17:59:38Z<p>Petar Mitrevski: /* Personally-Owned Computers */</p>
<hr />
<div>'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
Information Technology Services (ITS) began installing Microsoft Office 365 on computers provided during the staff upgrade process in spring 2019.<br />
<br />
=== Installation Details ===<br />
<br><br />
===== College-Owned Computers =====<br />
Effective February 2019, Microsoft Office 365 is available for self service installation on both Mac and Windows '''college-owned''' computers. <br><br><br />
<br />
Refer to the appropriate link below for installation instructions:<br />
* '''Windows:''' Install "Microsoft Office 365 ProPlus" via [[KACE_FAQ#How_do_I_use_KACE_Self_Service_to_install_software_on_my_Windows_computer_myself.3F|KACE Self Service]].<br />
* '''Mac:''' Install "Microsoft Office 365 (or 2019) for Mac" via [[JAMF_Pro_Self_Service_FAQ#How_do_I_use_Self_Service_to_install_software_on_my_Mac.3F|JAMF Pro's Self Service]] -- requires OS 10.12 (Sierra) or higher; OS upgrades are also available via the Self Service utility.<br />
<br><br />
===== Personally-Owned Computers =====<br />
[http://go.middlebury.edu/o365 Office 365] is available for installation on personally-owned computers. Visit '''[http://go.middlebury.edu/getoffice go/getoffice]''' for details.<br />
<br><br><br />
<br />
=== How to Learn More about Office 365 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [https://www.lynda.com/Office-365-tutorials/Office-365-New-Features/743154-2.html Office 365 New Features]<br />
<br />
<br><br />
<br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office Quick Start Guides]- both online AND downloadable guides<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office Quick Start Guides for Macs] - downloadable guides<br />
<br />
[[Category:Specific applications]]<br />
[[Category:Mac]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Microsoft_Office&diff=38853Microsoft Office2019-04-17T17:59:17Z<p>Petar Mitrevski: </p>
<hr />
<div>'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
Information Technology Services (ITS) began installing Microsoft Office 365 on computers provided during the staff upgrade process in spring 2019.<br />
<br />
=== Installation Details ===<br />
<br><br />
===== College-Owned Computers =====<br />
Effective February 2019, Microsoft Office 365 is available for self service installation on both Mac and Windows '''college-owned''' computers. <br><br><br />
<br />
Refer to the appropriate link below for installation instructions:<br />
* '''Windows:''' Install "Microsoft Office 365 ProPlus" via [[KACE_FAQ#How_do_I_use_KACE_Self_Service_to_install_software_on_my_Windows_computer_myself.3F|KACE Self Service]].<br />
* '''Mac:''' Install "Microsoft Office 365 (or 2019) for Mac" via [[JAMF_Pro_Self_Service_FAQ#How_do_I_use_Self_Service_to_install_software_on_my_Mac.3F|JAMF Pro's Self Service]] -- requires OS 10.12 (Sierra) or higher; OS upgrades are also available via the Self Service utility.<br />
<br><br />
===== Personally-Owned Computers =====<br />
[http://go.middlebury.edu/o365 Office 365] is available for installation on personally-owned computers rather than 2019. Visit '''[http://go.middlebury.edu/getoffice go/getoffice]''' for details.<br />
<br><br><br />
<br />
=== How to Learn More about Office 365 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [https://www.lynda.com/Office-365-tutorials/Office-365-New-Features/743154-2.html Office 365 New Features]<br />
<br />
<br><br />
<br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office Quick Start Guides]- both online AND downloadable guides<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office Quick Start Guides for Macs] - downloadable guides<br />
<br />
[[Category:Specific applications]]<br />
[[Category:Mac]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Microsoft_Office&diff=38852Microsoft Office2019-04-17T17:58:58Z<p>Petar Mitrevski: </p>
<hr />
<div>'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
Information Technology Services (ITS) began installing Microsoft Office 2019 on computers provided during the staff upgrade process in spring 2019.<br />
<br />
=== Installation Details ===<br />
<br><br />
===== College-Owned Computers =====<br />
Effective February 2019, Microsoft Office 365 is available for self service installation on both Mac and Windows '''college-owned''' computers. <br><br><br />
<br />
Refer to the appropriate link below for installation instructions:<br />
* '''Windows:''' Install "Microsoft Office 365 ProPlus" via [[KACE_FAQ#How_do_I_use_KACE_Self_Service_to_install_software_on_my_Windows_computer_myself.3F|KACE Self Service]].<br />
* '''Mac:''' Install "Microsoft Office 365 (or 2019) for Mac" via [[JAMF_Pro_Self_Service_FAQ#How_do_I_use_Self_Service_to_install_software_on_my_Mac.3F|JAMF Pro's Self Service]] -- requires OS 10.12 (Sierra) or higher; OS upgrades are also available via the Self Service utility.<br />
<br><br />
===== Personally-Owned Computers =====<br />
[http://go.middlebury.edu/o365 Office 365] is available for installation on personally-owned computers rather than 2019. Visit '''[http://go.middlebury.edu/getoffice go/getoffice]''' for details.<br />
<br><br><br />
<br />
=== How to Learn More about Office 365 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [https://www.lynda.com/Office-365-tutorials/Office-365-New-Features/743154-2.html Office 365 New Features]<br />
<br />
<br><br />
<br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office Quick Start Guides]- both online AND downloadable guides<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office Quick Start Guides for Macs] - downloadable guides<br />
<br />
[[Category:Specific applications]]<br />
[[Category:Mac]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Microsoft_Office&diff=38851Microsoft Office2019-04-17T17:57:05Z<p>Petar Mitrevski: </p>
<hr />
<div>'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
Information Technology Services (ITS) began installing Microsoft Office 2019 on computers provided during the staff upgrade process in spring 2019.<br />
<br />
=== Installation Details ===<br />
<br><br />
===== College-Owned Computers =====<br />
Effective February 2019, Microsoft Office 365 is available for self service installation on both Mac and Windows '''college-owned''' computers. <br><br><br />
<br />
Refer to the appropriate link below for installation instructions:<br />
* '''Windows:''' Install "Microsoft Office 365 ProPlus" via [[KACE_FAQ#How_do_I_use_KACE_Self_Service_to_install_software_on_my_Windows_computer_myself.3F|KACE Self Service]].<br />
* '''Mac:''' Install "Microsoft Office 365 (or 2019) for Mac" via [[JAMF_Pro_Self_Service_FAQ#How_do_I_use_Self_Service_to_install_software_on_my_Mac.3F|JAMF Pro's Self Service]] -- requires OS 10.12 (Sierra) or higher; OS upgrades are also available via the Self Service utility.<br />
<br><br />
===== Personally-Owned Computers =====<br />
[http://go.middlebury.edu/o365 Office 365] is available for installation on personally-owned computers rather than 2019. Visit '''[http://go.middlebury.edu/getoffice go/getoffice]''' for details.<br />
<br><br><br />
<br />
=== How to Learn More about Office 365 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [https://www.lynda.com/Microsoft-Office-tutorials/Office-2019-New-Features/737760-2.html?org=middlebury.edu Office 2019 New Features] (only 45 min.)<br />
<br />
<br><br />
<br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office Quick Start Guides]- both online AND downloadable guides<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office Quick Start Guides for Macs] - downloadable guides<br />
<br />
[[Category:Specific applications]]<br />
[[Category:Mac]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Microsoft_Office&diff=38850Microsoft Office2019-04-17T17:56:08Z<p>Petar Mitrevski: </p>
<hr />
<div>'''Related link:''' [[Find_Microsoft_Office_Version_Information|How do I find my MS Office Version?]] <br><br><br />
Information Technology Services (ITS) began installing Microsoft Office 2019 on computers provided during the staff upgrade process in spring 2019.<br />
<br />
=== Installation Details ===<br />
<br><br />
===== College-Owned Computers =====<br />
Effective February 2019, Microsoft Office 365 is available for self service installation on both Mac and Windows '''college-owned''' computers. <br><br><br />
<br />
Refer to the appropriate link below for installation instructions:<br />
* '''Windows:''' Install "Microsoft Office 365 ProPlus" via [[KACE_FAQ#How_do_I_use_KACE_Self_Service_to_install_software_on_my_Windows_computer_myself.3F|KACE Self Service]].<br />
* '''Mac:''' Install "Microsoft Office 365 for Mac" via [[JAMF_Pro_Self_Service_FAQ#How_do_I_use_Self_Service_to_install_software_on_my_Mac.3F|JAMF Pro's Self Service]] -- requires OS 10.12 (Sierra) or higher; OS upgrades are also available via the Self Service utility.<br />
<br><br />
===== Personally-Owned Computers =====<br />
[http://go.middlebury.edu/o365 Office 365] is available for installation on personally-owned computers rather than 2019. Visit '''[http://go.middlebury.edu/getoffice go/getoffice]''' for details.<br />
<br><br><br />
<br />
=== How to Learn More about Office 365 ===<br />
<br><br />
===== Take a Short Course using Lynda =====<br />
* For '''Windows''' (PC): [https://www.lynda.com/Microsoft-Office-tutorials/Office-2019-New-Features/737760-2.html?org=middlebury.edu Office 2019 New Features] (only 45 min.)<br />
<br />
<br><br />
<br />
===== Use Microsoft's Resources =====<br />
* [https://support.office.com/en-us/article/Office-Training-Center-b8f02f81-ec85-4493-a39b-4c48e6bc4bfb?ui=en-US&rs=en-US&ad=US Office Training Center]<br />
* [https://support.office.com/en-us/article/Office-2016-Quick-Start-Guides-25f909da-3e76-443d-94f4-6cdf7dedc51e Office Quick Start Guides]- both online AND downloadable guides<br />
* [https://support.office.com/en-us/article/Office-2016-for-Mac-Quick-Start-Guides-5bccb480-0e5b-4b51-b072-66d3793ccad8?ui=en-US&rs=en-US&ad=US Office Quick Start Guides for Macs] - downloadable guides<br />
<br />
[[Category:Specific applications]]<br />
[[Category:Mac]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Microsoft_Office_for_Personal_Computers&diff=38849Microsoft Office for Personal Computers2019-04-17T16:05:06Z<p>Petar Mitrevski: </p>
<hr />
<div>__NOTOC__<br />
<br />
===== Windows =====<br />
* Do '''not''' use this installer on '''shared use''' College-owned computers!<br />
* '''Windows''' users will be offered Office 365.<br />
* If your computer currently has an older version of MS Office, you should uninstall it (via Control Panel, Programs and Features) before attempting to install Office 365.<br />
# Go to [http://www.office.com http://www.office.com]<br />
# Click "Sign in" (if prompted, choose "use work or school account")<br />
# Sign in using your Middlebury email address and password<br />
# Click the "Install Office" button in the upper right-hand corner of the screen then choose Office 365 Apps<br />
# Follow the on-screen instructions to complete the installation<br />
<br><br />
<br><br />
<br />
===== Mac=====<br />
* Do '''not''' use this installer on shared use College-owned computers!<br />
* '''Macs''' running 10.11 (El Capitan) or above will receive Office 365; Macs running 10.10 and below will receive an older version of Office.<br />
# Go to [http://www.office.com http://www.office.com]<br />
# Click "Sign in" (if prompted, choose "use work or school account")<br />
# Sign in using your Middlebury email address and password<br />
# Click the "Install Office" button in the upper right-hand corner of the screen then choose Office 365 Apps<br />
# Follow the on-screen instructions to complete the installation<br />
<br><br />
<br><br />
<br />
=== Installation FAQS & Resources ===<br />
==== Q: Who is covered by Middlebury College's Microsoft Office license?====<br />
'''A:''' Currently employed Middlebury undergraduate faculty and staff, Midd undergraduate students, currently employed faculty and staff at MIIS, and MIIS students are eligible. <br><br>Our license '''does not''' cover installs for academic programs such as the summer Language Schools, Bread Loaf School of English, or Off-Campus Study. It also '''does not''' cover emeriti, alumni, retirees, and contract hires.<br />
<br />
====Q: I'm confused. Do I really want Office 365 for business?====<br />
'''A:''' Yes! The links above take you to the proper installation pages. Our license is considered business/education.<br />
<br />
====Q: I received a server/DB error when I tried to log in. What does this mean?====<br />
'''A:''' This generic error means your email account is not authorized to use the Microsoft portal. Please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=98 contact the Technology HelpDesk] if you feel this is an error.<br />
<br />
====Q: I'm having trouble with the installer. Where can I get help?====<br />
* [https://support.office.com/en-us/article/Troubleshoot-installing-Office-2016-and-Office-2013-35ff2def-e0b2-4dac-9784-4cf212c1f6c2?ui=en-US&rs=en-US&ad=US Troubleshoot installing Office (PC and Mac)]<br />
<br />
[[Category:Office 365]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Connect_to_Wireless&diff=38827Connect to Wireless2019-04-10T18:29:46Z<p>Petar Mitrevski: /* The MiddleburyCollege Wireless Network */</p>
<hr />
<div>This page contains '''detailed''' instructions on how to connect devices to Middlebury's wireless networks.<br />
<br><br><br />
'''See also:'''<br />
* [[Get Started with Wireless]] if you don't know which network is best for your needs.<br />
* [[Wireless Troubleshooting]] for help with common connection issues.<br />
<br><br />
= Registering Supported Devices =<br />
Most devices can connect to the MiddleburyCollege wireless network. Certain devices may have technical limitations and cannot support modern security protocols. Such devices must be registered before they can be used on our network. The device's [[Finding your MAC address|MAC address]] will be needed to complete the new, [https://cpauth.middlebury.edu/guest/mac_create.php self service registration] process. Once the device is registered, its MAC address will be recognized automatically and you will be able to connect it to the '''MiddleburyGuest''' network for Internet access without a username or password.<br />
<br><br />
<br><br />
An exhaustive list is not possible, but some examples of the devices that need to be registered are: PlayStation 4, Xbox One, Nintendo DS, certain models of Kindle, and Nook. Smart TVs that only require Internet access should also be registered if they do not support username and password authentication. <br />
<br><br />
<br><br />
'''Note that Chromecast, wireless printers, "smart home" items (e.g., smart plugs and light bulbs), and any other devices that rely on being controlled by another device, cannot be supported at this time. These devices require broadcast traffic that is not compatible with the requirements of our enterprise wireless infrastructure.'''<br />
<br><br />
<br><br />
<br />
= The MiddleburyCollege Wireless Network =<br />
This fast and secure network is available for use by anyone having a Middlebury College user name and password (or a [[Middlebury_Guest_Account|"full feature" Middlebury guest account]]).<br />
<br>'''If you've mistakenly connected to the Guest wireless network, please delete it from your device to avoid automatically connecting to it.'''<br />
== Connect your Windows computer to MiddleburyCollege ==<br />
=== Windows 7 ===<br />
#Click the wireless icon ([[Image:WirelessIcon.jpg]]) located on the far right of the task bar along the bottom of your screen.<br />
#Click '''MiddleburyCollege''' in the list, then click the '''Connect''' button.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
#* If you are NOT prompted for your authentication but connecting still doesn't work, see the [[#Setting Up a Manual Connection|manual instructions]] below.<br />
#When the Windows Security Alert dialogue window appears, click the '''Connect''' button to accept the College's security certificate.<br />
<br />
====Setting Up a Manual Connection====<br />
If you are using a computer that was issued by another institution, it is likely configured to attempt to connect to wireless with the same credentials you used to log in to the computer, which will not work on the Middlebury campus. To fix this, follow the instructions below. <br />
#Cancel or disconnect from any current attempts to connect to MiddleburyCollege.<br />
#Click '''Start''', type '''Network and Sharing Center''', then hit Enter. <br />
#Click '''Set up a new connection or network''', then select '''Manually connect to a wireless network''' from the list and click Next. <br />
#Enter the following settings:<br />
#* Name: MiddleburyCollege<br />
#* Security Type: WPA2-Enterprise<br />
#* Encryption: AES<br />
#When prompted, select '''Change connection settings'''.<br />
#On the '''Security''' tab, find where it says "Microsoft: Protected EAP (PEAP)", and click '''Settings'''. <br />
#Under authentication method, it should say "Secured Password (EAP-MSCHAPv2)"; click the '''Configure''' button.<br />
#'''UNcheck''' the box that says "Automatically use my Windows logon name and password". <br />
#Click '''OK''' on that window to return to the Security tab.<br />
#Click '''Advanced Settings'''. In this window, check the box for "Specify authentication settings" and set it to "User authentication." Click '''OK''' to return to the Wireless Network Properties window. <br />
#Click '''OK''' to close that window, and '''Close''' the network settings window. <br />
#Follow the normal connection instructions above.<br />
<br><br />
<br />
=== Windows 8.1 ===<br />
# Swipe inward from the right of the screen, then tap '''Settings''', OR if using a mouse, point to the lower-right corner, move the mouse pointer up, then click '''Settings'''.<br />
# Tap or click the network icon ([[Image:WirelessIcon.jpg]]).<br />
# Tap or click '''MiddleburyCollege''', then tap or click '''Connect'''.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
<br />
<br><br />
<br />
=== Windows 10 ===<br />
# Click the wireless icon ([[Image:Wirelessicon-win10.jpg]]) located on the far right of the task bar along the bottom of your screen.<br />
# Click '''MiddleburyCollege''', then click '''Connect'''.<br />
#* If you are prompted for Network Authentication, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials, then click '''OK'''.<br />
<br />
<br><br />
<br />
== Connect your Mac OS X computer to MiddleburyCollege ==<br />
<br />
#Click on the AirPort icon ([[Image:Airport icon.PNG]]) on the right end of the menu bar at the top of your screen.<br />
#Select '''MiddleburyCollege''' from the list.<br />
#Enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials then click '''JOIN'''.<br />
#After a few seconds you will be prompted to accept the College’s security certificate. Click '''[[Image:Mac continue button.PNG]]'''.<br />
#* You will be asked to supply login credentials having administrator access to the computer. Enter valid credentials, then click '''Update Settings'''.<br />
<br />
<br><br />
<br />
== Connect your iOS device to MiddleburyCollege ==<br />
<br />
#From the '''Home''' screen of your iOS device, select '''Settings'''.<br />
#From the '''Settings''' screen, select '''Wi-Fi'''.<br />
#Make sure that&nbsp;'''Wi-Fi''' is '''ON''', then select '''MiddleburyCollege''' from the '''Choose a Network...'''&nbsp;list.<br />
#At the prompts, enter your Middlebury College e-mail address and password OR your Middlebury Guest Account credentials and then select&nbsp;'''Join'''.<br />
#Click '''Trust''' for the ''DigiCert'' certificate for the College's server.<br />
#Wi-Fi should now reflect your connection to the MiddleburyCollege wireless network.<br />
<br />
<br><br />
<br />
== Connect your Android device to MiddleburyCollege==<br />
These settings are also necessary for Chromebooks and other devices that require you to specify what type of security is in place. <br />
#Find and select '''Settings''' on the screen of your Android device.<br />
#From the '''Settings''' screen, select '''Wi-Fi''' and make sure it is '''ON'''.<br />
#Select '''MiddleburyCollege''' from the list of available networks.<br />
#On the '''pop-up menu''' make sure that the following settings are made. '''Note''' that you may need to scroll down to see all settings:<br />
#*'''Security''' - 802.1x EAP (leave as default)<br />
#*'''EAP method''' - PEAP (leave as default)<br />
#*'''Phase 2 authentication''' - MSCHAPV2<br />
#*'''CA certificate''' - unspecified (leave as default) **for Android 7 and above, select 'Use system certificates' then add 'middlebury.edu' for domain**<br />
#*'''Identity''' - Middlebury username (the part of your email address before the "@middlebury.edu") OR Guest account full email address<br />
#*'''Anonymous identity''' - leave empty<br />
#*'''Password''' - your Middlebury account password OR Middlebury guest account password<br />
#'''Connect''' and you should be on the MiddleburyCollege network!<br />
<br><br />
<br />
= The MiddleburyGuest Wireless Network =<br />
<br><br />
Guests and others visitors who do not have a Middlebury College or eduroam username and password can select the new MiddleburyGuest wireless network, then quickly set up and use a "basic" guest account.<br />
<br><br><br />
Basic guest accounts are '''valid for four days''' and may be used to connect a maximum of '''two''' devices to the wireless network. They are perfect for anyone who simply wants to check email or surf the web.<br />
* NOTE that there are traffic restrictions on the MiddleburyGuest wireless network; HTTP/HTTPS (web surfing) and most types of email connection should work, but some other protocols (SSH, POP, etc.) will not. Please contact the Helpdesk with any questions. <br />
<br><br />
'''[[Create Basic Guest Wireless Account]]'''<br />
<br><br />
=====Forgot your password?=====<br />
Simply repeat the account creation steps above to obtain a new one. <br />
<br><br><br />
=====Want to Reconnect or Connect an Additional Device?=====<br />
After you have created a basic guest account you can use that email address and password to log in again on the same device or on one additional device. Here's how: <br />
#Select the '''MiddleburyGuest''' wireless network, click '''Create Basic Guest Account''', then scroll to the bottom of the form. <br />
#Click the '''Sign In''' link beside Already have an account.<br />
#Supply your email address and password, accept the terms of use, then click '''Log In'''.<br />
<br />
= The eduroam Wireless Network =<br />
Eduroam has become very popular at Colleges and Universities in Europe as a way for faculty, staff and students to be able to access the Internet wirelessly while visiting other participating institutions. As a participating member of eduroam, we now offer wireless Internet access in a secure and reliable manner to eduroam-participating school members without having to have them register ahead of time. Likewise, our faculty, staff and students will have wireless Internet access while visiting at other participating institutions.<br />
<br />
You will know you are at a participating institution if you see a network called '''eduroam''' listed. To use eduroam when traveling, you will need to enter your full '''username@middlebury.edu''' and password.<br />
<br />
'''Important note:''' While here on campus, Middlebury faculty, staff, and students do not benefit from use of the eduroam network. It is designed for guests and does not provide the access or speed that you enjoy when using [[Connect_to_Wireless#The_MiddleburyCollege_Wireless_Network|MiddleburyCollege]].<br />
<br><br />
<br />
== Configuring your wireless device for eduroam ==<br />
<br><br />
* Please visit: https://wiki.geant.org/display/H2eduroam/endusers for configuration information covering a variety of operating systems.<br />
* See https://confluence.terena.org/display/H2eduroam/endusers for additional documentation.<br />
<br><br />
<br />
== Additional eduroam resources ==<br />
* [https://www.eduroam.org/index.php?p=where Where can I use eduroam?]<br />
* http://www.eduroam.org<br />
* http://www.eduroam.us<br />
<br><br />
<br><br />
<br />
[[Category:IOS]]<br />
[[Category:Android]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Wireless]]<br />
[[Category:Guest]]<br />
[[Category:Network]]<br />
[[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Wireless_Availability_at_Middlebury&diff=38825Wireless Availability at Middlebury2019-04-10T18:22:24Z<p>Petar Mitrevski: /* Snow Bowl Wireless Locations */</p>
<hr />
<div>== Main Campus Wireless Locations ==<br />
Most buildings on campus have wireless access points.<br />
<br />
Please contact the Technology Helpdesk at 802.443.2200 or [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=84 submit a ticket to request wireless] in an area that does not already have it.<br />
<br><br />
== [[Wired_Availability_at_Middlebury#All-Wireless_Dorms|All Wireless Dorms (Click for a list)]] ==<br />
Dorms having new wireless access points (WAPs) are wireless only, with network jacks only activated upon request.<br />
<br><br />
== Off-Campus Student Housing Wireless Locations ==<br />
Most of the off-campus student houses have wireless routers, however service there is provided by other Internet Service Providers (ISPs), such as Comcast or Verizon.<br />
<br><br />
== Bread Loaf Campus Wireless Locations ==<br />
Good wireless coverage and throughput is available in all buildings connected to the campus network. <br />
<br />
Wireless is available at the following locations:<br />
*Annex<br />
*Barn<br />
*Birch<br />
*Brandy Brook<br />
*Caretaker's House<br />
*Cherry<br />
*Davison Library<br />
*Earthworm Manor<br />
*Fritz<br />
*Frothingham<br />
*The Inn<br />
*Larch<br />
*Little Theatre<br />
*Maple<br />
*Maris<br />
*Tamarack<br />
*Treman<br />
<br><br />
Gilmore, Burdick, School House, Homer Noble, and Dragon’s Den are served via '''Fairpoint DSL''' connections.<br />
<br><br><br />
Please note that other small houses along Route 125 (such as Cornwall) generally have usable wireless signals from adjacent buildings.<br />
<br><br />
<br />
== Snow Bowl Wireless Locations ==<br />
Wireless is available at the following locations:<br />
*Main Base Lodge<br />
*Ski Patrol Cabin<br />
<br />
== Cell Phone Boosters ==<br />
The Inn has a cell phone booster.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:Wireless]]<br />
[[Category:Network]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Get_Started_with_Wireless&diff=38824Get Started with Wireless2019-04-10T18:21:02Z<p>Petar Mitrevski: /* Which Best Describes You? */</p>
<hr />
<div>This page will help you select the appropriate Middlebury wireless network for your needs and direct you to connection instructions.<br />
<br><br><br />
=== Which Best Describes You? ===<br />
<br><br />
* '''I'm a Middlebury College student, faculty, or staff member who wants to use wireless. (This includes the Language Schools and the Bread Loaf School of English in Vermont)'''<br />
::See [[Connect_to_Wireless#The_MiddleburyCollege_Wireless_Network|MiddleburyCollege Wireless Network]] for connection instructions.<br />
<br><br />
* '''I'm a campus visitor who just needs basic internet access.'''<br />
::See [[Connect_to_Wireless#The_MiddleburyGuest_Wireless_Network| MiddleburyGuest Wireless Network]] for connection instructions.<br />
<br><br />
* '''I'm a campus visitor who needs ''more'' than basic internet access. I need to use campus resources, such as Canvas.'''<br />
::See instructions to [[Create_Middlebury_Full_Guest_Account| create a full-featured Middlebury guest account]] then connect to the [[Connect_to_Wireless#The_MiddleburyCollege_Wireless_Network|MiddleburyCollege wireless network]].<br />
<br><br />
* '''I have a middlebury.edu account, but I have a wireless device (such as a gaming console or e-reader) that doesn't let me enter my e-mail and password, only a password.'''<br />
::You will need to [[Connect_to_Wireless#Registering_Supported_Devices|register your device]], then you can use the [[Connect_to_Wireless#The_MiddleburyGuest_Wireless_Network| MiddleburyGuest Wireless Network]].<br />
<br><br />
* '''I am a visitor from a participating eduroam institution who wants to use wireless.'''<br />
::Refer to [[Connect_to_Wireless#The_eduroam_Wireless_Network|eduroam]] for connection information.<br />
<br><br />
* '''I'm a Middlebury student, faculty, or staff member who will be visiting a participating eduroam institution ''elsewhere'' who wants to use wireless.'''<br />
::When you arrive at the participating institution, select the '''eduroam''' wireless network and connect using your full Middlebury email address and password. Refer to [[Connect_to_Wireless#The_eduroam_Wireless_Network|eduroam]] for more information.<br />
<br><br />
<br><br />
<br />
= Related Links =<br />
<br><br />
* [[Wired_Availability_at_Middlebury#All-Wireless_Dorms|List of All Wireless Dorms]]<br />
* [[Wireless Networks at Middlebury]]<br />
* [[Connect to Wireless]]<br />
* [[Wireless_Availability_at_Middlebury|Wireless Locations/Availability]]<br />
* [[Wireless Troubleshooting]]<br />
<br />
[[Category:IOS]]<br />
[[Category:Android]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Wireless]]<br />
[[Category:Guest]]<br />
[[Category:Network]]<br />
[[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Recommended_Computer_Models_for_Faculty_and_Staff&diff=38822Recommended Computer Models for Faculty and Staff2019-04-09T19:17:04Z<p>Petar Mitrevski: Petar Mitrevski moved page Recommended Computer Models for Faculty and Staff to Standard Computer Models for Faculty and Staff</p>
<hr />
<div>#REDIRECT [[Standard Computer Models for Faculty and Staff]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Standard_Computer_Models_for_Faculty_and_Staff&diff=38821Standard Computer Models for Faculty and Staff2019-04-09T19:17:04Z<p>Petar Mitrevski: Petar Mitrevski moved page Recommended Computer Models for Faculty and Staff to Standard Computer Models for Faculty and Staff</p>
<hr />
<div>ITS recognizes that different users have different needs and preferences in computer platforms and therefore offers both macOS and Microsoft Windows (Dell) computer options to faculty and staff. Note that certain College software systems require running Windows. Built-in optical (CD/DVD) drives are only available in larger sized special-order Dell desktops. All standard models require an optional external optical drive. “Docking stations” are not available for MacBooks. Please keep these things in mind when making your hardware choices.<br />
<br><br />
<br><br />
'''For best support with the college network, wireless, applications and printing, ITS recommends users choose the Dell option.''' For best performance, a desktop should be selected unless portability is specifically required. Macintosh computers have a significant price premium and should only be considered if specific macOS-only software is required. Adobe software now functions identically on Windows and Mac platforms and there are no issues exchanging files. Demanding software like Photoshop and Premiere benefit considerably from the faster performance offered in the Dell configurations. If software is required that only runs on Windows, then a Dell computer will be provided.<br />
<center>[[File:Cpucompare.png|582px]]</center><br />
=== Detailed Specs for ITS Standard Models ===<br />
<br><br />
{| class="wikitable"<br />
|-<br />
! !! '''[http://i.dell.com/sites/imagecontent/products/PublishingImages/optiplex-7040-micro-desktop/desktop-optiplex-7040-micro-mag-pol-pdp-module-8.jpg Dell Optiplex 7060 Micro]''' !! '''Dell Latitude 7390*''' !! '''Apple MacBook Pro''' !! '''Apple iMac'''<br />
|-<br />
| '''Category''' || Win micro desktop || Win std laptop || Mac std laptop || Mac desktop <br />
|-<br />
| '''Screen''' || External || 13” (touch opt.*)|| 13” || 21.5” <br />
|-<br />
| '''OS''' || Win 10 Ent || Win 10 Ent || macOS || macOS<br />
|-<br />
| '''CPU''' || Six-core<br>3.2GHz i7 || Quad-core<br>1.9GHz i7 || Dual-core<br>2.3GHz i5 || Quad-core<br>3.0GHz i5 <br />
|-<br />
| '''RAM''' || 8GB || 8GB || 8GB || 8GB<br />
|-<br />
| '''Hard drive''' || 256GB SSD || 256GB SSD || 256GB SSD || 256GB SSD<br />
|-<br />
| '''Optical drive''' || Opt/external || Opt/external || Opt/external || Opt/external<br />
|-<br />
| '''Weight''' || 2.5 lbs || 2.75 lbs || 3 lbs || 12.5 lbs <br />
|-<br />
| '''Ports''' || 5x USB, USB-C, DisplayPort, HDMI, network || 2x USB, USB-C/Thunderbolt 3, HDMI, Network, MicroSD Card || 2x USB-C/Thunderbolt 3 || 4x USB, 2x USB-C/TB3, Network, SD Card<br />
|-<br />
| '''Cost''' || $838 || $1,589 || $1,752 || $1,548 <br />
|}<br />
<small><em><br />
<nowiki>*</nowiki> Please note that the new Dell laptops no longer work with the old style docking station(E-Port) and require the purchase of a new USB-C "port replicator" ($140) if docking is necessary. <br />
<br><nowiki>*</nowiki> Touchscreen is a special-order option available on the Dell laptops at additional cost, which would need to be covered by dept funds (incl. ITS-issued primary laptops). MacBooks do not offer touchscreen as an option.<br />
<br>* "Passmark" performance score refers to the CPU benchmark baseline rating from PassMark Software for the given CPU chip used in that model. This score is calculated by using many different types of tests running across all CPU cores and then averaging scores across many (sometimes hundreds) of samples of that CPU. [https://www.cpubenchmark.net/cpu_test_info.html More details on how the PassMark CPU score is calculated can be found here.] Other factors can affect performance for a given application/task and not all tasks are primarily restricted by CPU speed.</em><br />
</small><br />
<br />
=== Software (Applications) You Can Expect to Find ===<br />
<br />
Computers purchased and maintained by ITS are set up with the [[Standard Software|standard college software bundle]] which includes Microsoft Office, Mozilla Firefox, VPN, and antivirus. Employees are able to install additional software themselves if needed. Many of the popular licensed software used at the college (such as Adobe applications) are now available for self-install via [[Self Service Installations]]. More info is at: http://go.middlebury.edu/selfservice/<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Computer Model]]<br />
[[Category:Desktop]]<br />
[[Category:Notebook]]<br />
[[Category:Laptops]]<br />
[[Category:Dell]]<br />
[[Category:Apple]]<br />
[[Category:Hardware]]<br />
[[Category:Distribution]]<br />
[[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Multi-Factor_Authentication&diff=38801Multi-Factor Authentication2019-03-29T21:34:30Z<p>Petar Mitrevski: /* Can I use Multi-Factor Authentication without a Smartphone? */</p>
<hr />
<div>=== What is Multi-Factor Authentication? ===<br />
Multi-Factor Authentication is a security technology that helps protect your Middlebury and GMHEC accounts from potential compromise by requiring the use of more than just a username and password to prove your identity during login.<br />
<br />
=== How does Multi-Factor Authentication work? ===<br />
Middlebury's implementation of Multi-Factor Authentication has been designed so that you can easily protect your account. Here is how it works...<br />
<br />
* If you are logging in to a Multi-Factor Authentication protected service from '''within''' the Middlebury or Monterey networks, you will '''not''' be prompted for verification. All account compromises that have occurred in the last year have been from outside our networks.<br />
* If you are logging in to a Multi-Factor Authentication protected service from '''outside''' our networks, there is one additional step. After correctly entering your Middlebury email address and password at the login screen of the service you wish to access, you will then be prompted to verify that it is actually you trying to log in. This verification can come to you in the form of a phone call, text message, or mobile app notification or code. <br><br />
::'''Important note:''' During the login process you can click the checkbox to '''remember my device for 30 days'''. With this setting enabled, you won’t be prompted again for Multi-Factor Authentication from that application on that device for another thirty days.<br />
<br><br />
<br />
=== Why do I need Multi-Factor Authentication? ===<br />
Multi-Factor Authentication helps safeguard your Middlebury and GMHEC accounts from online criminals who would steal your credentials and use them to launch cyber attacks from our technology services and/or steal sensitive and confidential information.<br />
<br><br />
<br />
<br />
=== How do I prepare for Multi-Factor Authentication? ===<br />
'''The following tips will help ensure that your Multi-Factor Authentication setup goes smoothly.'''<br />
<br />
====== Tip #1: Install the Microsoft Authenticator app on your smartphone ======<br />
Consider installing the official Microsoft Authenticator app on your smartphone. The Authenticator app is not required, but it is very easy to configure and use, and it is the recommended alternative to SMS text-based authentication.<br />
<br><br><br />
Visit our [[Microsoft_Authenticator_App|'''Microsoft Authenticator app''']] wiki page for setup instructions.<br />
<br><br><br />
<br />
====== Tip #2: Install the Microsoft Outlook app on your mobile device(s) ======<br />
Consider installing the official Microsoft Outlook app on your smartphone and tablet. The Outlook mobile app includes built-in support for Multi-Factor Authentication. It also provides remote access to Middlebury’s directory, which is particularly handy when you are on the road and need to look up someone’s contact information.<br />
*[https://itunes.apple.com/us/app/microsoft-outlook-email-calendar/id951937596 Microsoft Outlook on the Apple App Store]<br />
*[https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en Microsoft Outlook on the Google Play store]<br />
<br /><br />
<br /><br />
<br />
=== Can I use Multi-Factor Authentication without a Smartphone? ===<br />
'''YES!''' You can still use Multi-Factor Authentication even without a smartphone. If you have a cell phone, you can opt to receive texts (no need to reply - just read the codes). If you cannot receive texts, you can opt to receive a voice call (on your cell phone or landline). If none of these options apply, please contact [mailto:infosec@middlebury.edu?subject=mfa-nophone Middlebury Information Security] for help getting setup.<br />
<br><br />
<br><br />
<br />
=== How do I sign up for Multi-Factor Authentication? ===<br />
If you are interested in taking advantage of Multi-Factor Authentication, simply [http://go.middlebury.edu/getmfa submit the request here] to let ITS know that you would like Multi-Factor Authentication enabled for your account. You will receive a followup email containing setup instructions.<br />
<br><br><br />
<br />
=== How do I set up Multi-Factor Authentication? ===<br />
Upon completion of your Multi-Factor Authentication sign-up request, you will receive a “Middlebury Multi-Factor Authentication Enrollment” email. The enrollment email will include a link to [https://aka.ms/MFASetup Microsoft’s Multi-Factor Authentication Setup page]. Follow the instructions included in the link to enable Multi-Factor Authentication for your account.<br />
* Please note that any device that you wish to configure to use MFA must have a working network connection at the time of setup.<br />
* By clicking the "Set it up now" button, you are activating Multi-Factor Authentication and you must complete the setup process or you may be unable to access your account, including your email. <br />
<br /><br />
<br /><br />
==== What are the Multi-Factor Authentication verification options? ====<br />
There are several different options for completing Multi-Factor Authentication verification. Choose the one that makes the most sense for your situation and follow the on-screen instructions.<br />
<br />
Please note that the Microsoft Authenticator app is the recommended choice for Multi-Factor Authentication verification. You install this app on your mobile device. The Microsoft Authenticator App offers two verification methods, “Notify me through app” and “Use verification code from app”.<br />
<br />
====== Use verification code from app *Recommended - always works* ====== <br />
You enter your Middlebury email address and password at an online service’s login screen and then you are prompted to enter the code displayed in the Microsoft Authenticator app.<br />
<br />
====== Text code to my authentication phone ======<br />
You enter your Middlebury email address and password at an online service’s login screen and then you are prompted to enter the code that the Multi-Factor Authentication service has texted to your mobile phone.<br />
<br />
====== Call my authentication phone ======<br />
You enter your Middlebury email address and password at an online service’s login screen and then you receive an automated call to either your primary or alternate telephone number prompting you to “verify“ the authentication request by pressing the "#" key on your phone. <br />
* This option may be preferable for individuals with limited texting plans, no home computer or device, or those who may not have a mobile phone.<br />
* You may choose to configure your office phone as your "alternate" authentication phone<br />
<br />
====== Notify me through app *Not Recommended* ====== <br />
You enter your Middlebury email address and password at an online service’s login screen and then you receive a push notification to the Microsoft Authenticator app on your mobile device prompting you to “verify “or “deny” the authentication request.<br />
<br />
====== Call my office phone ======<br />
The "Call my office phone" option is not currently configured to work properly. Please choose another verification option. <br />
<br /><br />
<br /><br />
<br />
=== How do I use Multi-Factor Authentication? ===<br />
Once you have completed Multi-Factor Authentication set up, here is what to expect.<br />
<br />
When you sign in to a Multi-Factor Authentication protected online service (like webmail), from off-campus (or outside of the Middlebury networks), you will be prompted to verify the authentication request using the primary verification option that you selected during setup.<br />
<br />
For example, if you chose the "Notify me through the app" option, you would enter your Middlebury email address and password at an online service’s login screen and then you would receive a notification from the Microsoft Authenticator app on your mobile device prompting you to “verify “or “deny” the authentication request.<br />
<br />
'''Caution''': Only approve verification requests that you have initiated! This is particularly relevant to the "Notify me through app" and "Call my authentication phone" verification options. Imagine that an online criminal has your password and is trying to access your account. Once Multi-Factor Authentication has been enabled for your account, this access attempt would generate an authentication verification request. If you approved this verification request, the criminal would be able to access your account. Remember, '''only approve verification requests that you have initiated.'''<br />
<br />
<br />
=== How do I update my Multi-Factor Authentication settings? ===<br />
It's easy to change your multi-factor authentication settings, should the need arise, once you've completed the enrollment process.<br />
<br />
To update your multi-factor authentication settings:<br />
<br />
# Log on to the [https://myapps.microsoft.com myapps.microsoft.com]<br />
# In the top right corner click your '''profile picture''' and click '''Profile'''.<br />
# Click the link '''Additional security verification''', you will get a MFA challenge. <br />
# Click '''Update your phone numbers used for account security'''.<br />
<br />
Note that there is a shortcut to the Office 365 Account settings screen, that you can get to without first logging into web mail. Try [https://portal.office.com/account/ https://portal.office.com/account].<br />
<br />
If you would like to configure the Microsoft Authenticator app as the preferred authentication method, then your next steps would be to:<br />
<br />
# Select '''Use verification code from app''' from the verification option drop-down list<br />
# Click the '''Configure''' button displayed next to the Authenticator app option.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]<br />
[[Category:MFA]]<br />
[[Category:Security]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Microsoft_Office_for_Personal_Computers&diff=38792Microsoft Office for Personal Computers2019-03-29T16:51:58Z<p>Petar Mitrevski: </p>
<hr />
<div>__NOTOC__<br />
Related link: [http://go.middlebury.edu/office2016 Install Office 2016 on a College-owned computer]<br />
<br><br />
<br><br />
===== Windows =====<br />
* Do '''not''' use this installer on '''shared use''' College-owned computers!<br />
* '''Windows''' users will be offered Office 365.<br />
* If your computer currently has an older version of MS Office, you should uninstall it (via Control Panel, Programs and Features) before attempting to install Office 365.<br />
# Go to [http://www.office.com http://www.office.com]<br />
# Click "Sign in" (if prompted, choose "use work or school account")<br />
# Sign in using your Middlebury email address and password<br />
# Click the "Install Office" button in the upper right-hand corner of the screen then choose Office 365 Apps<br />
# Follow the on-screen instructions to complete the installation<br />
<br><br />
<br><br />
<br />
===== Mac=====<br />
* Do '''not''' use this installer on shared use College-owned computers!<br />
* '''Macs''' running 10.11 (El Capitan) or above will receive Office 365; Macs running 10.10 and below will receive an older version of Office.<br />
# Go to [http://www.office.com http://www.office.com]<br />
# Click "Sign in" (if prompted, choose "use work or school account")<br />
# Sign in using your Middlebury email address and password<br />
# Click the "Install Office" button in the upper right-hand corner of the screen then choose Office 365 Apps<br />
# Follow the on-screen instructions to complete the installation<br />
<br><br />
<br><br />
<br />
=== Installation FAQS & Resources ===<br />
==== Q: Who is covered by Middlebury College's Microsoft Office license?====<br />
'''A:''' Currently employed Middlebury undergraduate faculty and staff, Midd undergraduate students, currently employed faculty and staff at MIIS, and MIIS students are eligible. <br><br>Our license '''does not''' cover installs for academic programs such as the summer Language Schools, Bread Loaf School of English, or Off-Campus Study. It also '''does not''' cover emeriti, alumni, retirees, and contract hires.<br />
<br />
====Q: I'm confused. Do I really want Office 365 for business?====<br />
'''A:''' Yes! The links above take you to the proper installation pages. Our license is considered business/education.<br />
<br />
====Q: I received a server/DB error when I tried to log in. What does this mean?====<br />
'''A:''' This generic error means your email account is not authorized to use the Microsoft portal. Please [https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?rt=98 contact the Technology HelpDesk] if you feel this is an error.<br />
<br />
====Q: I'm having trouble with the installer. Where can I get help?====<br />
* [https://support.office.com/en-us/article/Troubleshoot-installing-Office-2016-and-Office-2013-35ff2def-e0b2-4dac-9784-4cf212c1f6c2?ui=en-US&rs=en-US&ad=US Troubleshoot installing Office (PC and Mac)]<br />
<br />
[[Category:Office 365]]<br />
[[Category:Microsoft Office]]<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Work_and_Meeting_Spaces&diff=38597Work and Meeting Spaces2018-12-13T16:13:00Z<p>Petar Mitrevski: /* Rooms and room reservations&nbsp; */</p>
<hr />
<div>'''This page describes work and meeting spaces, including computer labs, ''in the libraries''. To find computer labs ''outside of the libraries'', visit the '''[http://cat.middlebury.edu/~et/facilities/ '''Guide to Academic Facilities''']'''. '''<br><br />
<br />
== Davis Family Library ==<br />
<br />
=== ADA Access ===<br />
<br />
Library and Information Services strives to provide the best possible service to persons with disabilities. To request special accommodations not mentioned here, please contact the Middlebury College ADA office in Meeker House. 802-443-5936 (voice) ada@middlebury.edu&nbsp;&nbsp; 802-443-7437 (TTY) 802-443-2440 (fax) <br><br />
<br />
'''Entrance'''<br />
<br />
Users are encouraged to park in the designated spots on Old Chapel Road and enter the library through the front door. Special access to the Storrs Ave. doors for students is arranged through the ADA coordinator and for Faculty/Staff through Human Resources. Members of the general public may apply for such access at the Circulation Desk. Only members of the public with government issued Handicapped Persons plates or placard will be granted access<br><br />
<br />
'''Emergency Exits'''<br />
<br />
Please note that the Main Level and the Lower Level have at-grade exits but the Upper Level and Mezzanines are accessed only by the elevators, which may not be used in case of fire. If you are a wheelchair user and you can’t exit the building during a fire alarm, wait inside one of the stairwells for rescue personnel. If possible, note the staircase number (1-4) and ask someone exiting the building to notify emergency responders of your location, or call 911 from a cell phone to alert rescuers of your location. The stairwells are designed as “safe zones” during a fire with doors that shut automatically and an independent air circulation system.<br />
<br />
Elevator #2 in the NE corner of the building is designed to operate on the emergency generator during a power failure.<br><br />
<br />
'''Retrieving Materials'''<br>Some users may not be able to reach all of the library shelves and some people may have trouble reading the call numbers on the spines of the books. Users may request assistance with book retrieval by contacting Circulation Services in person, by phone x5494, or email. <br>library_circulation@middlebury.edu<br />
<br />
'''Equipment Available'''<br>Special equipment is available in LIB241, right around the corner from the print /copy center on the Main Level. There you’ll find a CCTV magnifying viewer and a computer workstation with a zoom text viewer and reader, as well as Dragon voice recognition software for English and Spanish. Ask for the “ADA computer” password at the Circulation Desk or Research Desk.<br />
<br />
=== Carrels<br> ===<br />
<br />
[http://www.go.middlebury.edu/carrels go/carrels]<br />
<br />
Located throughout the library, 202 total.<br><br />
<br />
=== Center for Teaching, Learning, and Research (CTLR) ===<br />
<br />
located in LIB225.&nbsp; Please see their website [http://go.middlebury.edu/ctlr CTLR].&nbsp;&nbsp;<br><br />
<br />
CTLR supports teaching and learning at Middlebury in a wide variety of ways. For students, it is<br />
a hub of educational inquiry and academic growth in writing, oral presentation, quantitative reasoning, time management, as well as course content tutoring. Students can also get information and advice about undergraduate research opportunities and about a number of nationally competitive fellowships and scholarships. For faculty, it offers resources and programs to advance teaching. Beginning in the 2014/15 academic year, it will also include the new Academic Technology team and the new Digital Liberal Arts initiative.&nbsp;&nbsp; x3131 - brewer@middlebury.edu<br><br />
<br />
<br><br />
<br />
=== Displays ===<br />
<br />
Middlebury College groups and offices are encouraged to present displays of library materials to coincide with current events on campus or in the world at large. Students may also present displays related to their academic work. (Space may also be made available for displays that do not specifically feature library materials.)<br />
<br />
'''CONTENT:'''<br />
<br />
Those requesting the space determine the content of displays. The group or office designs, installs, and removes the display. Please remember that all policies in the College Handbook related to [http://www.middlebury.edu/about/handbook/ug-college-policies/ug-policies/res-life-conduct-policies/genl-cond-standards General Conduct Standards] and [http://www.middlebury.edu/about/handbook/ug-college-policies/ug-policies/res-life-conduct-policies/a.-introductory-matters#community-standards Community Standards] must be adhered to. The presenters are responsible for checking the content regularly to ensure that General Conduct Standards and Community Standards are being upheld and the display doesn't include, for instance, slanderous statements, incitement to violence, or hate speech. This is an important responsibility to take note of especially in cases where a display includes an interactive element where content can be added by visitors.<br />
<br />
No material that could pose a safety hazard is allowed to be part of the display; barbed wire, glass, etc. <br />
<br />
Each display should indicate who presented it and include contact information that can be used if people viewing it have questions or comments.<br />
<br />
Student groups that want to sell or distribute anything must first apply to the Center for Campus Activities &amp; Leadership (CCAL) for a vending permit. No home made food products may be distributed without consent from the manager of Dining Services.<br />
<br />
Space for "tabling" (staffing a table to sell or distribute something)&nbsp;is available in the Vestibule near the Wilson Cafe (between the Atrium and the outside).&nbsp; The Vestibule is scheduled through the Events Scheduling Office.&nbsp; See '''go/schedule'''<br />
<br />
'''SPACES:'''<br />
<br />
*Atrium (or lobby) on the Main Level: Can be set up in many ways with various combinations of the display props mentioned below. This space is often reserved so make your plans and place your reservation request early.<br><br />
<br />
*Harman Periodicals Reading Area, Lower Level: This half circle reading lounge at the bottom of the grand staircase can be set up in a variety of ways using the display props mentioned below.<br />
<br />
'''TO RESERVE A SPACE:'''<br />
<br />
Reservations are usually for one week, '''running from noon on Monday to noon on Monday.''' To reserve a space, please fill out this form: [https://forms.middlebury.edu/academics/lib/borrow/atrium-display-request-form/node/723 Davis Family Library Atrium Display Request form]<br />
<br />
'''EQUIPMENT AND PROPS: '''<br />
<br />
Equipment and props must be kept in reusable condition. Do not damage surfaces. Everything you do should be completely reversible and you should leave the display area in the same condition it was in before you installed your display. Here is what's available:<br />
<br />
'''Large rolling bulletin board:&nbsp;''' One of these is owned by Davis Library and is routinely available for displays.&nbsp; The tacking surface is 68" wide and 44" high. These are two-sided boards and if used the display should be designed with two sides even if the content is the same on both sides.&nbsp; If you need more than one, Facilities Services has a fleet of these boards that can be placed in the Davis Family Library by request.''Please note: There is an approximately $12.00 delivery fee for each of these boards and therefore the person or group requiring the board must provide an account number in order to schedule delivery.''''&nbsp;'''''<b> </b><br />
<br />
[[Image:Large rolling bb small wiki.JPG|thumb|none|Large rolling bb small wiki.JPG]]<br />
<br />
<br />
'''Panels''': Three-panel, double-sided display walls. Two identical units are available. Each side is 72" high and 65" wide, with the individual folds being 21", 22", and 21". The panels are tack-able board covered with fabric.<br><br />
<br />
{| width="200" cellspacing="1" cellpadding="1" border="0"<br />
|-<br />
| [[Image:IMG_4898.JPG|thumb|none|IMG_4898.JPG]]<br />
| [[Image:IMG_4897.JPG|thumb|none|IMG_4897.JPG]]<br />
|}<br />
<br />
<br><br />
'''Book display unit:''' An a-frame with four book shelves on it and a 12" x 37" tack board above. Can be set up and used in a variety of ways and placed where needed.<br />
<br />
[[Image:Book display small wiki.JPG|thumb|none|Book display small wiki.JPG]]<br />
<br />
<br><br />
'''Table:''' a 24" x 38" desk/table that can be used as a display surface or to hold one or two computer monitors.<br><br />
<br />
[[Image:Table small wiki.JPG|thumb|none|Table small wiki.JPG]]<br />
<br />
<br><br />
'''Poster frames:''' Versatile sign stands or easels-- <br>a) Black metal stand 8.5"x11", horizon orientation. b) Silver metal stand 11"x17", portrait or horizon orientation. c) Stand that accepts one or two 3' x 2' bulletin boards, horizon or portrait orientation. d) Easels to hold stiff posters (you provide the foam core or card board backing) up to 32" x 42, horizon or portrait orientation,<br />
<br />
[[File:Poster_frame_picture1.jpg]]<br />
<br />
and e) freestanding frame that accepts banner-like posters sized as large as 39.5"x 90" (39.5" is optimal width). It can be either one or two-sided, but best when content is placed on both sides so people can see it coming from either direction.<br />
<br />
[[Image:Banner stand.JPG|thumb|none|Banner stand.JPG]]<br />
<br />
<br><br />
<br />
'''Computer monitor: '''An IMac may be placed on a standing cart to display web pages or show media. Reservations for this must be made in advance and complete details of the required setup must be furnished at least 48 hours before the display is to be set up. (email kgurney@middlebury.edu)&nbsp;<br />
<br />
You are responsible for checking the computer and keeping your display going.&nbsp; Consultants at the Helpdesk Walk-in have administrative access and can help with changing settings on the iMac as needed. It's a good idea to put a sign on the iMac itself telling people what they should do to use the display... "Click to watch one of the videos!". If you're displaying a web page you should make that page the "home" page on all the browsers so that it appears when a browser is opened. (A good format for the sign that fits well on the iMac is standard letter sized paper in the horizontal orientation, printing your text on 1/2 of it. <br><br />
<br />
Usually the main challenge with using a computer for your display is making sure that your presentation, video or pictures keep looping. For that purpose, the following formats have proven successful for presenting your topic:<br />
<br />
*'''For videos''': DVD or QuickTime movie. Open VLC from the Dock: <br>To open a DVD click File =&gt; Open Disk and tick the box "No menus". <br>To open a QuickTime movie, click File =&gt; Open<br>To make the video loop, click Playback =&gt; Repeat All.<br />
*'''For images''': Save them as in a standard format such as JPEG or PNG. The default Preview program from Apple will loop your pictures in a [http://www.tuaw.com/2010/09/05/mac-101-use-preview-to-display-a-slideshow/ slideshow automatically per these instrucitons].&nbsp;<br />
*'''For presentations''': PowerPoint is strongly recommended. It can be setup to [http://office.microsoft.com/en-us/powerpoint-help/set-up-a-presentation-to-run-in-a-continuous-loop-HP005195269.aspx loop per these instructions].<br />
<br />
<br>'''PLANNING CHECKLIST:'''<br />
<br />
What follows is a brief checklist of things to keep in mind when preparing a display for the Davis Family Library.<br />
<br />
#Review the rules and descriptions above regarding content, spaces and equipment.<br />
#Propose your idea and reserve the space, fill out the form here: [https://forms.middlebury.edu/academics/lib/borrow/atrium-display-request-form/node/723 Davis Family Library Atrium Display Request form].<br />
#Plan: create a detailed plan for your display. Decide how you’d like it to look. Danielle Rougeau installs many exhibits for Davis Library and can offer advice on design. What materials will you need? You may want to consult a Librarian to see what library materials would be appropriate for your display. Gather things like poster board and images for signage. If your display will include media or computing equipment like a computer, be sure to reserve those items in advance through the Helpdesk. (Be sure that you have the legal right to copy anything like images, text, video clips, etc. that you copy to create your display.) If your display is related to an upcoming event, consider including information referring to the display in the promotional materials for the event. It's a good idea to put a large title on your display so people can tell at a glance what its about.&nbsp; <u>Each display should indicate who presented it and include contact information that can be used if people viewing it have questions or comments Consider using the plotter in the Wilson Media Lab to produce large backdrops.</u><br />
#Finalize plans and for your display the week before you are scheduled to install it. Reservations are usually for one week, running from noon on Monday to noon on Monday. Have everything ready to go on Monday morning so all you have to do when the space becomes available at noon is put it in place. <br />
#Select library materials: If you are using library materials in your display, the day before you install your display, gather the materials from the shelves and give them to the Circulation Desk to change the status of the materials from “available” to “on display” so that library users will be able to locate the items.<br />
#Install: take all your materials and mount your display. Remember not to damage surfaces. Please bring all the tools and supplies (tape, scissors, etc.) you’ll need to complete your work with you. Schedule a time with Media Services through the Technology Helpdesk to install any media equipment. If you're using any of the mobile display units coordinate the timing of their placement with the Circulation Desk staff who scheduled your display. If a computer is part of your display, remember to put a sign on or near it that explains to people what they should do to see whatever it is you're showing. <br><br />
#Publicize: work with Library staff to set up promotional signage to direct people to your display. Submit a listing to Events at Middlebury.<br />
#Removal: when your display is scheduled to end (usually at noon on Monday), take it down right away and return and library materials to the Circulation Desk to have the status changed from “on display” back to “available”. We will assume that displays that are not removed are abandoned and we will dispose of the contents. <br />
<br><br />
<br />
'''THE FOLLOWING STAFF MEMBERS ARE AVAILABLE TO HELP YOU PREPARE AND INSTALL YOUR DISPLAY:'''<br />
<br />
*Display equipment, signage, etc.: Kimberly Gurney (x2119, Circulation Desk)<br />
*Computer equipment, or media copying/DVD creation: the Technology Helpdesk (x2200, LIB202)<br />
*Media Production: Joe Antonioli (x3062, LIB213) or see [https://mediawiki.middlebury.edu/wiki/LIS/Digital_Media_Development this page].&nbsp; <br><br />
*Plotter for printing large-scale posters or backdrops: Digital Media Tutors in Wilson Media Lab (LIB220)<br />
*Advice on aesthetic or artistic choices: Danielle Rougeau (x5634, LIB101)<br />
*Book Status Change: Dan Frostman, Circulation Services (x5494. LIB250A)<br />
*Questions about copyright: Terry Simpkins (x5045, LIB202C) or see [http://www.middlebury.edu/about/handbook/lis/copyright this page.]<br><br />
*For assistance with producing media to display, please contact the [https://mediawiki.middlebury.edu/wiki/LIS/Digital_Media_Development Wilson Media Lab.]&nbsp;If there are needs beyond looping videos, images or presentations, please contact the Helpdesk. )<br />
<br />
<br>Thanks for your interest! Let us know how we can help!'''<br><br><br />
<br />
=== Find a PC, Mac or printer <br> ===<br />
<br />
See [http://go.middlebury.edu/findapc go/findapc], [http://go.middlebury.edu/findamac go/findamac], or [http://go.middlebury.edu/findaprinter go/findaprinter]. <br><br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Computer_Labs Finding Academic Computers, Printers and Wireless Hotspots]<br><br />
<br />
=== '''Hours'''&nbsp; ===<br />
<br />
See [http://go.middlebury.edu/hours go/hours] to see hours for all LIS service points. <br><br />
<br />
<br><br />
<br />
=== Lockers ===<br />
<br />
[http://go.middlebury.edu/lockers go/lockers]<br />
<br />
[http://mediawiki.middlebury.edu/wiki/LIS/Borrowing#Study_Carrels_and_Library_Lockers Library Carrel and Locker Guidelines]<br />
<br />
=== Print/Copy/Fax/Type<br> ===<br />
<br />
'''Print/Copy'''<br />
<br />
Print/copy rooms are: LIB303 (upper level), LIB242 &amp;&nbsp;LIB242K (main level), LIB142 (lower level)&nbsp; To find an available printer, visit [http://www.middlebury.edu/academics/lis/help/helpdesk/facilities/labs/findapc.htm go/findaprinter] (all computer labs on campus),&nbsp; Public printers are set up to print to the print/copy room on the same level.<br><br />
<br />
There are 2 black and white photocopiers located in the Davis Library on the Main Level and the Lower Level, consult the library maps to find the "Print/Copy" areas. There is one color photocopier in Library 142. There is a color photocopier available in Armstrong Library in Bicentennial Hall.<br />
<br />
'''Fax'''<br />
<br />
Students have access to an [http://www.middlebury.edu/offices/technology/telecom/student outgoing fax service] in The Davis Family Library, room 242, and [http://www.middlebury.edu/offices/technology/telecom/student may receive faxes] through the McCullough Student Center’s mail center. That fax machine’s number is 802-443-2068. There is no charge to students who are faxing.<br />
<br />
Faculty and staff will be transitioning to [http://www.middlebury.edu/offices/technology/help/technology/printing/efax electronic faxing (eFax)] in the remaining months of 2017.<br />
<br />
'''Typewriter'''<br />
<br />
There is a typewriter for use in LIB 142.<br />
<br />
=== Maps of the Davis Family Library ===<br />
<br />
{| width="200" cellspacing="1" cellpadding="1" border="0"<br />
|-<br />
| [[Image:UpperLevel Text11-2017.jpg|thumb|center|200px]]<br />
| <br />
[[File:Main Level 2 CallNum201303.jpg|thumb|center|200px]]<br />
| [[Image:2012a_Lower_Level_1_CallNum.jpg|thumb|center|200px]]<br />
|}<br />
<br />
=== Rooms and room reservations&nbsp; <br> ===<br />
<br />
(For full details on space attributes and availability see '''go/scheduling''')<br />
<br />
Except where other policies take precedence, library rooms may be reserved by current faculty, staff and students. When they are not reserved, most rooms are available on a first-come, first-serve basis. Visitors and guest borrowers should be aware that members of the College community have priority in the use of most library spaces and services.<br />
<br />
'''Seminar Room (LIB230)'''<br>Capacity = 18.&nbsp; The Seminar Room offers the latest in video conferencing technology, opening the door to distance teaching and learning. Send and receive high-quality video, audio and computer generated data streams around the world. To check availability and reserve this room see:&nbsp; '''go/scheduling'''<br />
<br />
'''Watson Lecture Hall (LIB201)'''<br>Capacity = 28.&nbsp; Equipped with two side-by-side projection screens able to display video projection, computer generated data, images from a document camera, or dual 35mm slide projections, this Lecture Hall is like no other on campus.&nbsp; To check availability and reserve this room see: '''go/scheduling'''<br />
<br />
'''Classroom (LIB140)'''<br>Capacity = 36.&nbsp; LCD projection to display video or computer generated data. To check availability and reserve this room see: '''go/scheduling'''<br />
<br />
'''Video Viewing Rooms (LIB240 A&amp;B)'''<br />
<br />
Capacity = 10.&nbsp; 3 person minimum. To view the reservations calendar and reserve a time, and for a full description of policies, visit LibCal Library Video Viewing Rooms at http://go.middlebury.edu/viewingroom.<br /><br />
-''LIB 240A'' has a large TV screen with surround sound for film screenings. It is equipped with region-free DVD, Blu-Ray, and VHS (U.S. and International formats) players.<br /><br />
<br />
-''LIB 240B'' has a large TV screen with surround sound for film screenings. It is equipped with a Blu-Ray player. In an effort to provide student, faculty and staff access to new technologies, LIB 240B also has an Oculus Rift Virtual Reality headset with a number of titles. Touch controllers for the Oculus system may be borrowed from the Circulation Desk.<br />
<br />
'''Group Study Rooms'''<br />
<br />
For use by 2 or more people or for practicing oral presentations.<br />
<br />
*'''LIB150 A-D&nbsp;'''<br />
Capacity = 4. The four group study rooms on the Lower Level are equipped with a 22" LCD display and a multi-port VGA switch, allowing you to connect multiple laptops and easily collaborate by switching between them.&nbsp; To view the calendar and reserve a time, and for a full description of policies, visit LibCal Library Group Study Rooms at http://go.middlebury.edu/libgroupstudy. Campus offices may contact Doreen Bernier, Davis Family Library, dbernier@middlebury.edu, x5595.<br />
<br />
*'''LIB301 A-F'''<br />
Capacity = 4. Six group study rooms are located on the Upper Level of the Library. These are first come, first served.&nbsp;<br />
<br />
'''Videoconferencing rooms LIB105a, LIB105b '''<br />
<br />
Video conferencing needs take first priority in the use of Library 105a and Library 105b. To check availability and reserve these rooms see: '''go/scheduling'''<br />
<br />
'''Meeting Room (LIB145)'''<br />
<br />
Capacity = 16.&nbsp; This meeting room is equipped with video conferencing technology, a LCD projector with a laptop connection, and Blu-ray/DVD player (region-free for DVDs, Region A only for Blu-rays). Reserved for Library or ITS staff use (or other academic/administrative office meetings) from 8am-5:30pm weekdays. In order to allow for the scheduling of meetings and ad-hoc workshops, this room cannot be reserved for semester-length classes. &nbsp;To reserve, contact Library Admin at x5595 or by email dbernier@middlebury.edu Mon – Fri 9 – 5. ITS and Library staff can also "invite" this room to an Outlook meeting invite to view its availability and reserve it.<br />
<br />
'''Conference Room (LIB131)'''<br />
<br />
Capacity = 8.&nbsp; This conference room is great for small meetings or a large group study. Equipped with a 22" LCD display.&nbsp; "Reserved" for Library and ITS staff use (or other academic/administrative office meetings) from 8am-5:30pm weekdays. To reserve contact Doreen Bernier x5595 or by email dbernier@middlebury.edu Mon – Fri 9 – 5.<br> ITS and Library staff can also "invite" this room to an Outlook meeting invite to view its availability and reserve it.<br />
<br />
'''Harman Periodicals Reading Room'''<br />
<br />
To check availability and reserve this space see: '''go/scheduling'''<br />
<br />
=== Special Collections <br> ===<br />
<br />
LIB101 (Davis Family Library, Lower Level)<br />
<br />
Special Collections staff are responsible for the Abernethy Collection of American Literature, the College Archives, Rare Books and Manuscripts, the Helen Hartness Flanders Ballad Collection, and the Vermont Collection. These collections offer a variety of rare, unique and primary-source materials to support the College curriculum. Special Collections offers a climate-controlled environment in which rare, fragile, and/or valuable materials are housed in closed stacks (with the exception of circulating portions of the Vermont Collection located adjacent to Special Collections on the Davis Family Library Lower Level). Materials are retrieved by staff for researchers' use in the Reading Room. For complete information on Special Collections please see the web page at '''go/sc''' or http://www.middlebury.edu/academics/lib/libcollections/collections/special<br />
<br />
x3028 - rirwin@middlebury.edu<br><br />
<br />
=== Wilson Media Development Lab <br> ===<br />
<br />
LIB 220 (Davis Family Library Main Level)<br />
Capacity = 15<br />
<br />
The Wilson Media Lab is dedicated primarily to the support and development of media projects. Digital Media Tutors and other Academic Technology staff in the lab can help researchers with any form of media, whether for a group project or a class presentation. Regular training sessions are open to all. Faculty members may get help with a class web page or with incorporating multimedia into course design or research.<br />
<br />
The room is also used for research workshops. Non-library staff and faculty may reserve the room, no earlier than 7 days in advance, by contacting Doreen Bernier (dbernier@middlebury.edu or x5595).<br />
<br />
The room should be used for training sessions where every individual needs a computer; meetings should not be scheduled in this room.<br />
<br />
If the room is not being used for a training session, it is open as a computer lab.<br />
<br />
''Guidelines for Library staff who wish to schedule the room:''<br />
<br />
For workshops that require specialized software in the Wilson Media Lab:<br />
#If the lab is not available then look for another space with the same software. Depending on the required software, the virtual desktop might be a solution.<br />
#If no alternatives are available, determine whether the workshop can be scheduled at another date/time. (Course-related workshops have less flexibility than open workshops.)<br />
#If the workshop cannot be scheduled at another date/time, contact the person who has booked the lab and ask if you can look for another space for them. If there are no alternatives, your request cannot be accommodated. Try for another date/time.<br />
<br />
For research workshops:<br />
#Consider: Can it be held in another space in the library? Especially when the workshop is more than one month away, try to use another room. Can it be held in the Armstrong Library (MBH161)? Most of these workshops are course-related; can your workshop be held in the regular course meeting space?<br />
#If you cannot use another room, schedule the workshop in the lab.<br />
<br />
Other spaces to consider for workshops (check for yourself before you book!):<br />
*LIB140<br />
*LIB145<br />
*LIB221<br />
*LIB116 (no projection)<br />
*LIB131 (no projection)<br />
*CTLR<br />
*MBH161 (Armstrong Library)<br />
*MBH116/117<br />
*SDL122<br />
*and more [http://www.middlebury.edu/offices/technology/help/technology/equipment/computers here in this list of public computers]<br />
*''LIB140, MBH116/117 and SDL 122 are scheduled by the Scheduling Office. CTLR spaces are scheduled by JoAnn Brewer. MBH161 is scheduled by Armstrong staff and librarians. Most of the other library rooms in the list are in Outlook and I believe that Library and ITS staff should be able to book them directly.<br />
''<br />
<br />
== '''Armstrong Library''' ==<br />
<br />
=== '''ADA Access'''<br> ===<br />
<br />
Library and Information Services strives to provide the best possible service to persons with disabilities. To request special accommodations not mentioned here, please contact the Middlebury College ADA office in Meeker House (802.443.5936 voice, 802.443.7437 TTY, 802.443.2440 fax, [mailto:ada@middlebury.edu ada@middlebury.edu]).<br><br />
<br />
'''Entrance'''<br />
<br />
Users are encouraged to park in the designated spots next to McCardell Bicentennial Hall on Bicentennial Way. Upon entering the building, take the elevator to the second level. The front door of Armstrong library is diagonally across the Great Hall from the elevators.<br />
<br />
'''Emergency Exits'''<br />
<br />
Both of the emergency exits on the first level are at-grade. On the second (entry) level, the at-grade exit is through the front door and to the right.<br />
<br />
All the elevators in McCardell Bicentennial Hall are designed to operate on the emergency generator during a power failure.<br />
<br />
'''Retrieving Materials'''<br />
<br />
Some users may not be able to reach all of the library shelves and some people may have trouble reading the call numbers on the spines of the books. Users may request assistance with book retrieval by contacting Circulation Services in person, by phone 802.443.5449, or email [mailto:library_circulation@middlebury.edu library_circulation@middlebury.edu].<br />
<br />
'''Equipment Available'''<br />
<br />
Special equipment is available in MBH204, the alcove next to the printing room on the second level. There you’ll find an Outlook color magnifying viewer and a computer workstation with Kurzweil 3000, Zoomtext, and an attached scanner. <br><br />
<br />
=== '''Carrels''' ===<br />
<br />
Carrels are located on the second (entry) level and the first level. <br><br />
<br />
go/carrels<br />
<br />
Check here for [http://mediawiki.middlebury.edu/wiki/LIS/Borrowing#Study_Carrels_and_Library_Lockers Library Carrel and Locker guidelines].<br />
<br />
=== '''Computers'''<br> ===<br />
<br />
PCs are located on the second (entry) level and the first level. To find an available computer, visit [http://go.middlebury.edu/findapc go/findapc] (all computer labs on campus), [http://labserver.middlebury.edu:8080/public/popup_public.jsp?mapId=14&lab_id=4 McCardell Bicentennial Hall - Armstrong Library] (second level), or [http://labserver.middlebury.edu:8080/public/popup_public.jsp?mapId=11 McCardell Bicentennial Hall - Armstrong 161] (first level).<br><br />
<br />
Armstrong 161 is a computer lab located on the first level. &nbsp;It has 12 workstations and 1 podium computer. For information on reserving this lab, see "Rooms &amp; Room Reservations" below.<br><br />
<br />
=== '''Copying'''<br> ===<br />
<br />
A color copier (50 cents per page) and two black-and-white copiers (10 cents per page) are located on the first level below the stairs.&nbsp; Copy cards can be purchased from the vending machine near the copiers.<br><br />
<br />
=== '''Exhibits &amp; Displays''' ===<br />
<br />
Display space is available at the Armstrong Library. Contact Wendy Shook via email [mailto:wshook@middlebury.edu wshook@middlebury.edu] or at x5799 for more information on Armstrong displays.<br />
<br />
=== '''Hours''' ===<br />
<br />
See [http://go.middlebury.edu/hours go/hours]<br><br />
<br />
=== '''Lockers''' ===<br />
<br />
There are six lockers on the first level of Armstrong.&nbsp; Please stop by the Circulation Desk with your Midd ID to borrow a key.<br><br />
<br />
go/lockers<br />
<br />
Check here for [http://mediawiki.middlebury.edu/wiki/LIS/Borrowing#Study_Carrels_and_Library_Lockers Library Carrel and Locker guidelines.]<br />
<br />
=== '''Map of the Armstrong Library'''<br> ===<br />
<br />
<br>A map of Armstrong can be found [http://mediawiki.middlebury.edu/wiki/LIS/Map_of_Armstrong_Library HERE].<br />
<br />
=== '''Print/Copy''' ===<br />
<br />
There are 3 printers at Armstrong: BIH203K (second level), and BIH202 and BIH161 (first level). To find an available printer, visit visit [http://go.middlebury.edu/findaprinter go/findaprinter] (all computer labs on campus), [http://labserver.middlebury.edu:8080/public/popup_public.jsp?mapId=14&lab_id=4 McCardell Bicentennial Hall - Armstrong Library] (second level), or [http://labserver.middlebury.edu:8080/public/popup_public.jsp?mapId=11 McCardell Bicentennial Hall - Armstrong 161] (first level).&nbsp; A large-format printer (a.k.a. "plotter") is located in room 209.&nbsp;&nbsp;Printing to the plotter&nbsp;costs $1.50 per linear foot.&nbsp; Follow the instructions [http://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Armstrong_Library_Plotter_-_printing_to_plotter_instructions here].<br><br />
<br />
=== '''Rooms''' &amp; Room Reservations<br> ===<br />
<br />
Except where other policies take precedence, library rooms may be reserved by current faculty, staff, students and their affiliates. When they are not reserved, most rooms are available on a first-come, first-serve basis. Visitors and guest borrowers should be aware that members of the College community have priority in the use of most library spaces and services.<br />
<br />
3 group studies and 1 computer lab are located in Armstrong:<br />
<br />
'''Armstrong 205 Group Study (second level)'''<br />
<br />
Capacity = 4. Has large whiteboard.&nbsp; Reservations for 2 or more people may made online using [http://libcal.middlebury.edu/booking/ArmstrongGroupStudy go/ArmsGroupStudy.]<br />
<br />
'''Armstrong 158 Group Study (first level)'''<br />
<br />
Capacity=6. Has large plasma TV, DVD/VHS player, and cable for laptop hookup. May not be reserved.<br />
<br />
'''Armstrong 159 Group Study (first level)'''<br />
<br />
Capacity = 8. Has a whiteboard and large plasma TV, DVD/VHS player, and cable for laptop hookup.&nbsp; Reservations for 2 or more people may made online using [http://libcal.middlebury.edu/booking/ArmstrongGroupStudy go/ArmsGroupStudy.]<br />
<br />
'''Armstrong 161 Computer Lab (first level)'''<br />
<br />
Capacity = 12. Has 12 PC workstations, 1 PC workstation at lectern and two 84" UHD (4K) displays. <i>It is strongly recommended that instructors using this room for the first time contact Wendy Shook for a tutorial.</i> For a list of software installed on these machines, consult the chart at [http://go.middlebury.edu/software go/software].&nbsp; Reservations may be placed in the calendar only by an Armstrong supervisor. Scheduling more than 7 days in advance is only for Library instruction/training, otherwise open as a computer lab. Reservations for the computer lab must be made by a supervisor; ask for one at the Circulation Desk, or contact Shawn O'Neil (802.443.3286 or [mailto:sonei@middlebury.edu sonei@middlebury.edu]) or Wendy Shook (802.443.5799 or [mailto:wshook@middlebury.edu wshook@middlebury.edu]).<br><br />
<br />
=== '''Wireless ''' ===<br />
<br />
Wireless networks are available. See http://go.middlebury.edu/wireless for details.<br />
<br />
<br><br />
<br />
== Davison Library (Bread Loaf) ==<br />
<br />
=== ADA Access ===<br />
<br />
The Library strives to provide the best possible service to persons with disabilities. To request special accommodations not mentioned here, please contact the Middlebury College ADA office in Meeker House: 802-443-5936 (voice) ada@middlebury.edu (email) 802-443-7437 (TTY) 802-443-2440 (fax) <br><br />
<br />
'''Entrance'''<br />
<br />
Users are encouraged to park behind the Bread Loaf Inn and take the sidewalk past the Little Theatre to the Davison Library main entrance. <br />
<br />
'''Emergency Exits'''<br />
<br />
The Main Level and the Lower Level have at-grade exits but the Upper Level is accessed only by the stairs. Please note that there are no elevators in Davison.<br />
<br />
'''Retrieving Materials'''<br />
<br />
Some users may not be able to reach all of the library shelves and some people may have trouble reading the call numbers on the spines of the books. Users may request assistance with book retrieval by contacting the Davison librarian in person (on the Davison main level), by phone (x2740 or x2739), or email (library_circulation@middlebury.edu)<br />
<br />
=== Computers ===<br />
The computer lab ("Apple Cellar") is located on the lower level of Davison Library and contains PCs, Macs, and multifunction print/copy/scan machines. A technology assistant is on duty when the Cellar is open. PCs are also located on the main and upper levels of Davison.<br />
<br />
=== Displays and Exhibits ===<br />
<br />
There are several spaces in the library that may be used by groups or individuals for curricular or co-curricular exhibits. Contact Kellam Ayres ([mailto:kayres@middlebury.edu kayres@middlebury.edu], 802.443.5065) for more information.<br />
<br />
===Hours===<br />
Davison Library is open 24/7 when the Bread Loaf programs are in session. The Library is staffed seven days a week, with reduced coverage during evenings and weekends. Questions about hours? Please contact the Davison librarian in person (on the Davison main level), by phone (x2740 or x2739), or email (library_circulation@middlebury.edu). <br />
<br />
Hours for other library branches and departments on the main campus at Middlebury can be found [http://www.middlebury.edu/academics/lib/visitors/hours here]<br />
<br />
===Print/Copy/Scan===<br />
Two multifunction print/copy/scan machines are located in the Apple Cellar (lower level) and one multifunction machine is located on the main level of Davison. Scanners attached to Macs are located in the Davison classroom (upper level).<br />
<br />
===Rooms===<br />
'''Computer Lab'''<br />
<br />
The Apple Cellar is located on the lower level of Davison Library and contains PCs, Macs, and multifunction print/copy/scan machines. A technology assistant is on duty when the Cellar is open.<br />
<br />
'''Davison classroom'''<br />
<br />
The Davison classroom is located on the upper level of the building and contains basic projection equipment, computers (some with attached scanners), a media viewing station (with headphones), and tables/chairs.<br />
<br />
===Wireless===<br />
Bread Loaf campus wireless locations can be found [http://mediawiki.middlebury.edu/wiki/LIS/Wireless_Availability_at_Middlebury#Bread_Loaf_Campus_Wireless_Locations here]<br />
<br />
Instructions for wireless access can be found [http://mediawiki.middlebury.edu/wiki/LIS/Get_Started_with_Wireless here]<br />
<br />
[[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Standard_Computer_Models_for_Faculty_and_Staff&diff=38247Standard Computer Models for Faculty and Staff2018-10-09T13:27:34Z<p>Petar Mitrevski: /* Detailed Specs for ITS Standard Models */</p>
<hr />
<div>ITS recognizes that different users have different needs and preferences in computer platforms and therefore offers both MacOS and Microsoft Windows (Dell) computer options to faculty and staff. Note that certain College software systems require running Windows. Built-in optical (CD/DVD) drives are only available in larger sized special-order Dell desktops. All standard models require an optional external optical drive. “Docking stations” are not available for MacBooks. Please keep these things in mind when making your hardware choices.<br />
<br><br />
<br><br />
'''For best support with the college network, wireless, applications and printing, ITS recommends users choose the Dell option.''' For best performance, a desktop should be selected unless portability is specifically required. Macintosh computers have a significant price premium and should only be considered if specific MacOS-only software is required. Adobe software now functions identically on Windows and Mac platforms and there are no issues exchanging files. Demanding software like Photoshop and Premiere benefit considerably from the faster performance offered in the Dell configurations. If software is required that only runs on Windows, then a Dell computer will be provided.<br />
<center>[[File:Cpucompare.png|582px]]</center><br />
=== Detailed Specs for ITS Standard Models ===<br />
<br><br />
{| class="wikitable"<br />
|-<br />
! !! '''[http://i.dell.com/sites/imagecontent/products/PublishingImages/optiplex-7040-micro-desktop/desktop-optiplex-7040-micro-mag-pol-pdp-module-8.jpg Dell Optiplex 7060 Micro]''' !! '''Dell Latitude 5480*''' !! '''Dell Latitude 7390*''' !! '''Apple iMac''' !! '''Apple MacBook Pro''' <br />
|-<br />
| '''Category''' || Win micro desktop || Win std laptop || Win light laptop || Mac desktop || Mac std laptop<br />
|-<br />
| '''Screen''' || External || 14” (touch opt.*)|| 13” (touch opt.*)|| 21.5” || 13”<br />
|-<br />
| '''OS''' || Win 10 Ent || Win 10 Ent || Win 10 Ent || macOS || macOS<br />
|-<br />
| '''CPU''' || Six-core<br>3.2GHz i7|| Quad-core<br>2.9GHz i7|| Quad-core<br>1.9GHz i7 || Quad-core<br>3.0GHz i5 || Dual-core<br>2.3GHz i5<br />
|-<br />
| '''RAM''' || 8GB || 8GB || 8GB || 8GB || 8GB<br />
|-<br />
| '''Hard drive''' || 256GB SSD || 256GB SSD || 256GB SSD || 256GB SSD || 256GB SSD<br />
|-<br />
| '''Optical drive''' || Opt/external || Opt/external || Opt/external || Opt/external || Opt/external<br />
|-<br />
| '''Weight''' || 2.5 lbs || 3.9 lbs || 2.75 lbs || 12.5 lbs || 3 lbs<br />
|-<br />
| '''Ports''' || 5x USB, USB-C, DisplayPort, HDMI, network || 2x USB, USB-C VGA, HDMI, network, SD Card || 2x USB, USB-C/Thunderbolt 3, HDMI, Network, MicroSD Card|| 4x USB, 2x USB-C/TB3, Network, SD Card || 2x USB-C/Thunderbolt 3<br />
|-<br />
|}<br />
<small><em><br />
<nowiki>*</nowiki> Please note that the new Dell laptops no longer work with the old style docking station(E-Port) and require the purchase of a new USB-C "port replicator" ($140) if docking is necessary. <br />
<br><nowiki>*</nowiki> Touchscreen is a special-order option available on the Dell laptops at additional cost, which would need to be covered by dept funds (incl. ITS-issued primary laptops). MacBooks do not offer touchscreen as an option.<br />
<br>* "Passmark" performance score refers to the CPU benchmark baseline rating from PassMark Software for the given CPU chip used in that model. This score is calculated by using many different types of tests running across all CPU cores and then averaging scores across many (sometimes hundreds) of samples of that CPU. [https://www.cpubenchmark.net/cpu_test_info.html More details on how the PassMark CPU score is calculated can be found here.] Other factors can affect performance for a given application/task and not all tasks are primarily restricted by CPU speed.</em><br />
</small><br />
<br />
=== Software (Applications) You Can Expect to Find ===<br />
<br />
Computers purchased and maintained by ITS are set up with the [[Standard Software|standard college software bundle]] which includes Microsoft Office, Mozilla Firefox, VPN, and antivirus. Employees are able to install additional software themselves if needed. Many of the popular licensed software used at the college (such as Adobe applications) are now available for self-install via [[Self Service Installations]]. More info is at: http://go.middlebury.edu/selfservice/<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Computer Model]]<br />
[[Category:Desktop]]<br />
[[Category:Notebook]]<br />
[[Category:Laptops]]<br />
[[Category:Dell]]<br />
[[Category:Apple]]<br />
[[Category:Hardware]]<br />
[[Category:Distribution]]<br />
[[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Outlook_Calendar_Best_Practices&diff=38226Outlook Calendar Best Practices2018-09-26T21:04:30Z<p>Petar Mitrevski: /* General Meeting/Event Creation */</p>
<hr />
<div>Various troubles can be avoided by following the calendaring best practices outlined below. <br />
<br />
==Critical Instructions==<br />
#'''[http://mediawiki.middlebury.edu/wikis/LIS/images/b/b3/Turn_off_Cached_Mode-Shared_Folders.pdf Turn off Cached Exchange Mode for shared folders]!''' This is vital for anyone who creates or edits entries in another person's calendar or shared mailbox.<br />
#'''Action should always be taken on a calendar event''': Accept, Accept as Tentative or Decline.<br />
#'''Schedule End Dates''' on recurring meetings. Generally, within a year is best.<br />
<br />
==Other Recommendations==<br />
#'''Use the same version of Outlook''': Mailbox owners (and any delegates) should be using the same version of Outlook on any computers that are used for calendaring. This should be at least Outlook 2016 with the latest updates from Microsoft. If you are a delegate and you have a different version of Outlook than the owner of the mailbox, please contact the Helpdesk to start an installation of the appropriate version of Outlook (see [[How do I find Outlook version information?]])&nbsp;&nbsp;<br />
#*Obviously, if you are in a mixed environment of Windows, Mac and mobile devices, it is not possible to have the same version of Outlook. In such a mixed environment, each platform should use the same version of Outlook and each device should be using the '''latest''' version of its mail software. That is, Windows computers should use the '''same''' Outlook version as other Windows computers, Mac computers should use the same version of outlook as other Mac computers, and mobile devices should use the latest version of their email client. Even so, inconsistencies may still happen, either due to the technology or due to one person doing something different.<br />
#'''Keep the number of delegates to a minimum'''. This will help prevent unintended changes to a calendar.<br><br />
#'''Do not delete a meeting invite''' without checking that the meeting is already '''accepted''' on the calendar. If an invite is deleted before the mailbox owner or the delegate has had a chance to accept it, then the meeting will disappear from the calendar. If you are not sure the meeting is on your calendar, do not delete it. In addition, when a meeting request is received, Outlook will automatically insert a '''placeholder''' for that meeting in your calendar, even before you've had a chance to accept or decline. A picture of this placeholder appears below compared with a picture of an appointment that's been properly accepted. If you see this placeholder, it means that the meeting has '''not''' been firmly accepted. If there is still a meeting invite for this meeting in your mailbox, you should accept it.<br>[[Image:Outlook Unaccepted Meeting.JPG]]&nbsp; vs&nbsp;[[Image:Outlook Accepted Meeting.png]]<br>''Note how the placeholder on the left is faded in appearance and has a stripe on the left with alternating colors. The properly accepted meeting on the right has a solid color line and is not faded in appearance.''<br />
#'''Have an agreed-upon procedure for handling meeting invites'''&nbsp;- especially if there's more than one person with access to a calendar. Only one person should be accepting and declining meeting invites - either the mailbox owner or a single delegate. If the delegate will be performing this, then the mailbox owner may choose to instruct Outlook to send meeting requests only to the delegate. Instructions for this (caveats included) are listed at the [[#Configuring_Outlook_to_only_send_meeting_requests_to_a_delegate_and_no_meeting_requests_to_the_mailbox_owner|end of this document]].'''<br>'''<br />
#'''Take action only from the Inbox''': accept or decline invites from the Inbox, not from the Calendar.<br />
#'''Don't delete a meeting request''' from one device if it has been accepted from another. Accept it again, instead. In general, if you are not attending a meeting, do not delete an invite, but click the Decline button, instead.<br />
#'''Don't forward meeting requests''' - new attendees should be added to the original attendee list by the organizer.<br><br><br />
== General Meeting/Event Creation ==<br />
* Do '''not''' accept suggestions to create an “event” on your personal calendar if the invitation email message was sent to a large group. If you do, everyone who received the original message will be invited to the event you just created and they will all receive a cancellation notice if you delete this event from your calendar! If you really want this event to appear on your own calendar, just add it manually. <br><br><br />
* '''Tip for event organizers''': Event organizers can use the BCC option in their email to send announcements to large groups of people. This prevents recipients from accidentally sending a calendar invitation to everyone else, and also prevents accidental reply-all messages. You can still state the groups for which the email is intended in the body of the email. You can find instructions for using [https://support.office.com/en-us/article/show-hide-and-view-the-blind-carbon-copy-bcc-field-04304e27-63a2-4276-8884-5077fba0e229 BCC in Outlook] and [https://support.office.com/en-us/article/create-reply-to-or-forward-email-messages-in-outlook-on-the-web-ecafbc06-e812-4b9e-a7af-5074a9c7abd0 BCC in Webmail]<br />
<br />
== Other sites offering Calendaring Best Practices ==<br />
<br />
*'''Microsoft''': [https://support.office.com/en-US/Article/Best-practices-when-using-the-Outlook-Calendar-d93f72d3-2361-4e0d-8d6a-5c4939c17f39?ui=en-US&rs=en-US&ad=US Best practices when using Outlook Calendar]<br />
*'''Stanford''': [http://www2.slac.stanford.edu/comp/messaging/Calendar/Calendars_best_practices.htm Exchange Calendars &amp; Meeting Requests Best Practices]<br />
* '''Univ of Colorado - Boulder''': [https://oit.colorado.edu/services/messaging-collaboration/microsoft-office-365/help/exchange-online/calendaring-best Exchange Online Calendaring Best Practices]<br />
<br><br />
== Further Information for Delegates ==<br />
<br />
Delegates (those who have access to another person's mailbox), may find the following resources useful, as well:<br />
* [https://support.office.com/en-US/article/Manage-another-person-s-mail-and-calendar-items-AFB79D6B-2967-43B9-A944-A6B953190AF5 Manage another person's mail and calendar items with Outlook 2016]<br />
<br />
<br />
=== Configuring Outlook to only send meeting requests to a delegate and no meeting requests to the mailbox owner ===<br />
<br />
It is possible to configure Outlook to only send meeting invites to a delegate and no invites to the mailbox owner. We cannot recommend this for everyone, as it may cause complications when the delegate is unavailable to process meeting requests. However, instructions for configuring this feature of Outlook are available below.<br />
<br />
#For Outlook 2016: Click the '''File''' tab. Click '''Account Settings''', and then click '''Delegate Access'''. Select the check box '''My delegates only'''.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Outlook]]<br />
[[Category:E-Mail]]<br />
[[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Outlook_Calendar_Best_Practices&diff=38225Outlook Calendar Best Practices2018-09-26T20:58:21Z<p>Petar Mitrevski: /* General Meeting/Event Creation */</p>
<hr />
<div>Various troubles can be avoided by following the calendaring best practices outlined below. <br />
<br />
==Critical Instructions==<br />
#'''[http://mediawiki.middlebury.edu/wikis/LIS/images/b/b3/Turn_off_Cached_Mode-Shared_Folders.pdf Turn off Cached Exchange Mode for shared folders]!''' This is vital for anyone who creates or edits entries in another person's calendar or shared mailbox.<br />
#'''Action should always be taken on a calendar event''': Accept, Accept as Tentative or Decline.<br />
#'''Schedule End Dates''' on recurring meetings. Generally, within a year is best.<br />
<br />
==Other Recommendations==<br />
#'''Use the same version of Outlook''': Mailbox owners (and any delegates) should be using the same version of Outlook on any computers that are used for calendaring. This should be at least Outlook 2016 with the latest updates from Microsoft. If you are a delegate and you have a different version of Outlook than the owner of the mailbox, please contact the Helpdesk to start an installation of the appropriate version of Outlook (see [[How do I find Outlook version information?]])&nbsp;&nbsp;<br />
#*Obviously, if you are in a mixed environment of Windows, Mac and mobile devices, it is not possible to have the same version of Outlook. In such a mixed environment, each platform should use the same version of Outlook and each device should be using the '''latest''' version of its mail software. That is, Windows computers should use the '''same''' Outlook version as other Windows computers, Mac computers should use the same version of outlook as other Mac computers, and mobile devices should use the latest version of their email client. Even so, inconsistencies may still happen, either due to the technology or due to one person doing something different.<br />
#'''Keep the number of delegates to a minimum'''. This will help prevent unintended changes to a calendar.<br><br />
#'''Do not delete a meeting invite''' without checking that the meeting is already '''accepted''' on the calendar. If an invite is deleted before the mailbox owner or the delegate has had a chance to accept it, then the meeting will disappear from the calendar. If you are not sure the meeting is on your calendar, do not delete it. In addition, when a meeting request is received, Outlook will automatically insert a '''placeholder''' for that meeting in your calendar, even before you've had a chance to accept or decline. A picture of this placeholder appears below compared with a picture of an appointment that's been properly accepted. If you see this placeholder, it means that the meeting has '''not''' been firmly accepted. If there is still a meeting invite for this meeting in your mailbox, you should accept it.<br>[[Image:Outlook Unaccepted Meeting.JPG]]&nbsp; vs&nbsp;[[Image:Outlook Accepted Meeting.png]]<br>''Note how the placeholder on the left is faded in appearance and has a stripe on the left with alternating colors. The properly accepted meeting on the right has a solid color line and is not faded in appearance.''<br />
#'''Have an agreed-upon procedure for handling meeting invites'''&nbsp;- especially if there's more than one person with access to a calendar. Only one person should be accepting and declining meeting invites - either the mailbox owner or a single delegate. If the delegate will be performing this, then the mailbox owner may choose to instruct Outlook to send meeting requests only to the delegate. Instructions for this (caveats included) are listed at the [[#Configuring_Outlook_to_only_send_meeting_requests_to_a_delegate_and_no_meeting_requests_to_the_mailbox_owner|end of this document]].'''<br>'''<br />
#'''Take action only from the Inbox''': accept or decline invites from the Inbox, not from the Calendar.<br />
#'''Don't delete a meeting request''' from one device if it has been accepted from another. Accept it again, instead. In general, if you are not attending a meeting, do not delete an invite, but click the Decline button, instead.<br />
#'''Don't forward meeting requests''' - new attendees should be added to the original attendee list by the organizer.<br><br><br />
== General Meeting/Event Creation ==<br />
* Do '''not''' accept suggestions to create an “event” on your personal calendar if the invitation email message was sent to a large group. If you do, everyone who received the original message will be invited to the event you just created and they will all receive a cancellation notice if you delete this event from your calendar! If you really want this event to appear on your own calendar, just add it manually. <br><br><br />
* '''Tip for event organizers''': Event organizers can use the BCC option in their email to send announcements to large groups of people. This prevents recipients from accidentally sending a calendar invitation to everyone else, and also prevents accidental reply-all messages. You can still state the groups for which the email is intended in the body of the email.<br />
<br />
== Other sites offering Calendaring Best Practices ==<br />
<br />
*'''Microsoft''': [https://support.office.com/en-US/Article/Best-practices-when-using-the-Outlook-Calendar-d93f72d3-2361-4e0d-8d6a-5c4939c17f39?ui=en-US&rs=en-US&ad=US Best practices when using Outlook Calendar]<br />
*'''Stanford''': [http://www2.slac.stanford.edu/comp/messaging/Calendar/Calendars_best_practices.htm Exchange Calendars &amp; Meeting Requests Best Practices]<br />
* '''Univ of Colorado - Boulder''': [https://oit.colorado.edu/services/messaging-collaboration/microsoft-office-365/help/exchange-online/calendaring-best Exchange Online Calendaring Best Practices]<br />
<br><br />
== Further Information for Delegates ==<br />
<br />
Delegates (those who have access to another person's mailbox), may find the following resources useful, as well:<br />
* [https://support.office.com/en-US/article/Manage-another-person-s-mail-and-calendar-items-AFB79D6B-2967-43B9-A944-A6B953190AF5 Manage another person's mail and calendar items with Outlook 2016]<br />
<br />
<br />
=== Configuring Outlook to only send meeting requests to a delegate and no meeting requests to the mailbox owner ===<br />
<br />
It is possible to configure Outlook to only send meeting invites to a delegate and no invites to the mailbox owner. We cannot recommend this for everyone, as it may cause complications when the delegate is unavailable to process meeting requests. However, instructions for configuring this feature of Outlook are available below.<br />
<br />
#For Outlook 2016: Click the '''File''' tab. Click '''Account Settings''', and then click '''Delegate Access'''. Select the check box '''My delegates only'''.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Outlook]]<br />
[[Category:E-Mail]]<br />
[[Category:Public Search]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Axnn105&diff=38202Axnn1052018-09-12T18:26:40Z<p>Petar Mitrevski: Petar Mitrevski moved page Axnn105 to Axinn 105</p>
<hr />
<div>#REDIRECT [[Axinn 105]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Axinn_105&diff=38201Axinn 1052018-09-12T18:26:40Z<p>Petar Mitrevski: Petar Mitrevski moved page Axnn105 to Axinn 105</p>
<hr />
<div><thetaThreeSixty height="375px" width="500px" image="https://theta360.com/s/3EkxRvpHAzV3xIjc2ryArVBdA" /><br />
<br />
'''Axinn 105 Classroom Instructions'''<br />
<br />
Press the Power icon on the screen. Enter the 4 digit passcode, two, zero, zero, four. This will take you to the Main Menu.<br />
<br />
Step 1. Choose which display you want to use<br />
<br />
Step 2. Choose the source you want displayed<br />
<br />
* Laptop – you can project from VGA or HDMI<br />
<br />
* Blu-ray – Located in the black rack next to the podium<br />
<br />
* PC - This is built into the Sharp TV. A wireless keyboard and mouse have been provided<br />
<br />
* Air Media - Wirelessly project from your device. Follow the instructions displayed on the screen <br />
<br />
<br />
'''TV Controls''' – You can turn on all TVs at once or you can choose individual TV/Pods to display on. You have the ability to display a different source on each screen. <br />
<br />
Individual iMacs and personal laptops can be displayed on the Pod TV. At each station there is a HDMI cable connected to the iMac and another that can be connected to a laptop. Each cable has a “play” button, press the button to display on the Pod TV. <br />
<br />
'''Using the large TV monitor as a computer'''<br />
<br />
The TV screen is also a touch screen. Instead of using the keyboard and mouse, you can use your fingers or the Sharp stylus pen to navigate the computer. <br />
<br />
You can also annotate on the screen. Open the program you want to use; ie. Internet, PDF, etc. Once you are on the screen you want to be, open the Overlay mode Pen software. This needs to the “top layer” program in order for the annotation to show up. <br />
<br />
If you have more questions or you would like a tutorial on how to operate this equipment, please contact Media Services for help. <br />
<br />
If you are having difficult, contact the Helpdesk at x2200<br />
<br />
Basic Troubleshooting<br />
If you are trying to project from a laptop and it is not working, the most common fix for this on a : <br />
PC : press the Windows button (little flag) and P at the same time. A small window will appear showing the display options, select Duplicate. <br />
Mac : Press command + F1 at the same time, the computer will cycle through mirror and extended display. Press it again until you get the image you are looking for. <br />
<br />
If you are projecting from HDMI and you do not have any audio, you can fix this:<br />
PC: right click sound icon<br />
Mac: Press option + sound icon at the top of the screen<br />
<br />
You can also go to [http://sites.middlebury.edu/lis/2017/01/06/classroom-troubleshooting-tips/ go/troubleshootingvideos] to watch short tutorials.<br />
<br />
[[Category:Helpdesk Documentation]]<br />
[[Category:Media Services]]</div>Petar Mitrevskihttps://mediawiki.middlebury.edu/LIS/index.php?title=Creating_a_Shortcut_for_INB&diff=38178Creating a Shortcut for INB2018-09-07T19:40:57Z<p>Petar Mitrevski: </p>
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<div>The preferred method for accessing [[Banner|Internet Native Banner (INB)]] is using our Remote Desktop Services. To create a shortcut for it, please refer to the page [[Using_Remote_Desktop_Services_on_a_PC#RDS_Cluster_.28first_time.29_setup_on_Windows_10_Via_Control_Panel|Using Remote Desktop Services]].<br />
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[[Category:Helpdesk Documentation]]<br />
[[Category:Public Search]]</div>Petar Mitrevski