Middlebury

Difference between revisions of "Advanced Web Help Desk Topics"

(Created page with "This is a collection of cool features or findings that are real Web Help Desk time savers. === How to Merge Tickets === === How to Create Your Own GoTo ticket button === [[...")
 
Line 3: Line 3:
 
=== How to Merge Tickets ===
 
=== How to Merge Tickets ===
  
=== How to Create Your Own GoTo ticket button ===
+
=== How to Create Your Own "GoTo" ticket button ===
 +
You can create a browser "button" that will jump directly to a specific ticket in WebHelpdesk using a “bookmarklet” (a special sort of browser bookmark that contains Javascript). 
 +
 
 +
Using Firefox, you can easily add this to your Bookmarks toolbar.  (View -> Toolbars -> Bookmarks Toolbar if you don’t already have it enabled).
 +
 
 +
Right-click on a blank area of the toolbar, then choose “'''New Bookmark'''”.  Name it whatever you’d like, then paste the following string in the '''Location''' field:
 +
 
 +
javascript:void(T=prompt('Enter%20ticket%20#:%20'));open('https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket='+T,'_self');
 +
 
 +
'''Caveat:'''  Due to browser security this won’t work in a new/blank tab; it’ll only work on a tab/window where there’s currently content being displayed.
 +
 
 +
Tested in Firefox and Chrome.
  
 
[[Category:Web Help Desk documentation]]
 
[[Category:Web Help Desk documentation]]

Revision as of 14:55, 11 March 2014

This is a collection of cool features or findings that are real Web Help Desk time savers.

How to Merge Tickets

How to Create Your Own "GoTo" ticket button

You can create a browser "button" that will jump directly to a specific ticket in WebHelpdesk using a “bookmarklet” (a special sort of browser bookmark that contains Javascript).

Using Firefox, you can easily add this to your Bookmarks toolbar. (View -> Toolbars -> Bookmarks Toolbar if you don’t already have it enabled).

Right-click on a blank area of the toolbar, then choose “New Bookmark”. Name it whatever you’d like, then paste the following string in the Location field:

javascript:void(T=prompt('Enter%20ticket%20#:%20'));open('https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket='+T,'_self');

Caveat: Due to browser security this won’t work in a new/blank tab; it’ll only work on a tab/window where there’s currently content being displayed.

Tested in Firefox and Chrome.

Powered by MediaWiki