Middlebury

Difference between revisions of "Advanced Web Help Desk Topics"

Line 10: Line 10:
 
Right-click on a blank area of the toolbar, then choose '''New Bookmark'''.  Name it whatever you’d like, then paste the following string in the '''Location''' field:
 
Right-click on a blank area of the toolbar, then choose '''New Bookmark'''.  Name it whatever you’d like, then paste the following string in the '''Location''' field:
  
javascript:void(T=prompt('Enter%20ticket%20#:%20'));open('https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket='+T,'_self');
+
<small>javascript:void(T=prompt('Enter%20ticket%20#:%20'));open('https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket='+T,'_self');</small>
  
 
'''Caveat:'''  Due to browser security this won’t work in a new/blank tab; it’ll only work on a tab/window where there’s currently content being displayed.
 
'''Caveat:'''  Due to browser security this won’t work in a new/blank tab; it’ll only work on a tab/window where there’s currently content being displayed.

Revision as of 13:57, 11 March 2014

This is a collection of cool features or findings that are real Web Help Desk time savers.

How to Merge Tickets

How to Create Your Own "GoTo" ticket button

You can create a browser "button" that will jump directly to a specific ticket in WebHelpdesk using a “bookmarklet” (a special sort of browser bookmark that contains Javascript).

Using Firefox, you can easily add this to your Bookmarks toolbar. (View -> Toolbars -> Bookmarks Toolbar if you don’t already have it enabled).

Right-click on a blank area of the toolbar, then choose New Bookmark. Name it whatever you’d like, then paste the following string in the Location field:

javascript:void(T=prompt('Enter%20ticket%20#:%20'));open('https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket='+T,'_self');

Caveat: Due to browser security this won’t work in a new/blank tab; it’ll only work on a tab/window where there’s currently content being displayed.

Tested in Firefox and Chrome.

Powered by MediaWiki