Advanced Web Help Desk Topics
This is a collection of cool features or findings that are real Web Help Desk time savers.
How to Merge Tickets
Using Firefox, you can easily add this to your Bookmarks toolbar. (View -> Toolbars -> Bookmarks Toolbar if you don’t already have it enabled).
Right-click on a blank area of the toolbar, then choose “New Bookmark”. Name it whatever you’d like, then paste the following string in the Location field:
Caveat: Due to browser security this won’t work in a new/blank tab; it’ll only work on a tab/window where there’s currently content being displayed.
Tested in Firefox and Chrome.