Middlebury

Advanced Web Help Desk Topics

Revision as of 15:05, 11 March 2014 by Cynthia Slater (talk | contribs)

This is a collection of cool features or findings that are real Web Help Desk time savers.

How to Merge Tickets

How to Create Your Own "GoTo" ticket button

You can easily create a browser "button" that can be used to jump directly to a specific ticket in WebHelpdesk. Using Firefox, you can add this option to your Bookmarks toolbar. (View -> Toolbars -> Bookmarks Toolbar if you don’t already have it enabled).

Simply right-click on a blank area of the bookmarks toolbar, then choose New Bookmark. Name it whatever you’d like, then paste the following string in the Location field:

javascript:void(T=prompt('Enter%20ticket%20#:%20'));open('https://webhelpdesk.middlebury.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket='+T,'_self');

Now you can click the button, type or paste in the desired ticket number,

Caveats: Due to browser security this won’t work in a new/blank tab; it’ll only work on a tab/window where there’s currently content being displayed. Tested in Firefox and Chrome.

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