Middlebury

Difference between revisions of "Blackberry"

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== Set up a Blackberry on campus ==
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== Set up Outlook email, calendar, and contacts on a Blackberry 10 ==
Blackberry policy recently changed on campus: whereas before the college would purchase a blackberry for some faculty, now the college requires individuals to purchase the blackberry themselves. We might be getting a lot of requests for help moving settings over to a new Blackberry.
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'''Adding an ActiveSync Enabled Account on Your BlackBerry 10 Smartphone'''
  
The advantage of joining to the server is that email, contacts, and calendar is pushed down from the server. Instructions for staff / faculty who want to get a blackberry for use with our Enterprise Server:
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*While viewing the home screen, swipe down from the top of the screen
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*Select Settings > Accounts
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*If this is your first account, select the Advanced icon  that appears along the bottom toolbar.
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If you have other accounts already, select Add Account followed by selecting Advanced
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Select Microsoft Exchange ActiveSync from the Advanced Setup options (for all ActiveSync based accounts regardless of mail platform)
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*:Enter in the required information, which includes:
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*::Username
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*::Email Address
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*::Password
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*::Server Address - '''mail.middlebury.edu'''
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*::Port (443 by default)
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*Note: optional fields include Description, Domain, toggles for SSL, VPN, and Push, as well as the Sync Timeframe.
  
# Contact Telephone Services to inform that you'll be buying a Blackberry.
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*:Tap Next to finish configuring the account, and then tap Done.
#* They'll create an account on the Blackberry server for you and set a password.
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You should now have a BlackBerry 10 smartphone configured with work email via Microsoft Exchange ActiveSync.
#* They'll also give you instructions that you should take to the store for set-up.
 
#* You'll receive a short, one-time authorization code that you need to activate your account on the server. (This is not related to your Middlebury password.)
 
# Buy a Blackberry with an '''Unlimited Data Plan for a Blackberry Enterprise Server'''. If the blackberry doesn't have the unlimited data plan, it won't be able to connect to our server.
 
#* Ask them to set the device up for you at the store - this will make the rest of the set-up process much quicker. This should download your e-mails, calendars, tasks, contacts, etc. to the Blackberry.
 
# Open the Blackberry Setup Wizard => Email Setup, and choose the option "I want to use a work email account with a '''BlackBerry Enterprise Server'''". Here are the configuration settings:
 
#* For '''email address''', enter your normal Middlebury address.
 
#* Enter the '''activation password''' that TelServ has given (default is '''asd''').
 
#* If the email setup wizard asks for a server address, leave it blank.
 
# After entering the email setup information, choose '''Activate''' from the menu. After a few moments you should see connection arrows spinning. The whole activation process can take between 5 minutes and an hour depending on how many files you have.
 
#* Eventually the wizard will say "Blackberry account activated!" - the process is not done; a file transfer and activation process will begin shortly.
 
  
If the activation doesn't work,
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For more information go to the BlackBerry web site, [http://bizblog.blackberry.com/2013/03/blackberry-10-activesync]
* Verify that you chose the Blackberry Enterprise Server email set-up option, from within the Set-up Wizard application.
 
* Ensure that you are on the Unlimited Data Plan for a Blackberry Enterprise Server. Other data plans won't allow you to connect to our server.
 
  
== Blackberry troubleshooting ==
 
 
* Great troubleshooting step: Take the battery out, put it back in.
 
* A blackberry can be reset to factory defaults! Try not to reset it unless absolutely necessary, as this requires telephone services to regenerate a password. It also wipes all 3rd party apps.
 
 
[[Category:Helpdesk Documentation]]
 
[[Category:Helpdesk Documentation]]
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[[Category:Public Search]]

Latest revision as of 09:56, 23 August 2013

Set up Outlook email, calendar, and contacts on a Blackberry 10

Adding an ActiveSync Enabled Account on Your BlackBerry 10 Smartphone

  • While viewing the home screen, swipe down from the top of the screen
  • Select Settings > Accounts
  • If this is your first account, select the Advanced icon that appears along the bottom toolbar.

If you have other accounts already, select Add Account followed by selecting Advanced Select Microsoft Exchange ActiveSync from the Advanced Setup options (for all ActiveSync based accounts regardless of mail platform)

  • Enter in the required information, which includes:
    Username
    Email Address
    Password
    Server Address - mail.middlebury.edu
    Port (443 by default)
  • Note: optional fields include Description, Domain, toggles for SSL, VPN, and Push, as well as the Sync Timeframe.
  • Tap Next to finish configuring the account, and then tap Done.

You should now have a BlackBerry 10 smartphone configured with work email via Microsoft Exchange ActiveSync.

For more information go to the BlackBerry web site, [1]

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