Middlebury

Difference between revisions of "Blackberry"

(Added tag: 'Helpdesk Documentation')
(Set up a Blackberry on campus)
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Blackberry policy recently changed on campus: whereas before the college would purchase a blackberry for some faculty, now the college requires individuals to purchase the blackberry themselves. We might be getting a lot of requests for help moving settings over to a new Blackberry.
 
Blackberry policy recently changed on campus: whereas before the college would purchase a blackberry for some faculty, now the college requires individuals to purchase the blackberry themselves. We might be getting a lot of requests for help moving settings over to a new Blackberry.
  
Staff/Faculty with a Blackberry can join the blackberry server, as long as they have an '''unlimited data plan''' (for a Blackberry server). The advantage of joining to the server is that email, contacts, and calendar is pushed down from the server.
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The advantage of joining to the server is that email, contacts, and calendar is pushed down from the server. Instructions for staff / faculty who want to get a blackberry for use with our Enterprise Server:
  
Connecting a Blackberry to our campus requires an '''authorization code''' from Telephone Services. User should contact telserv to get that code before continuing with setup. This is a one-time configuration code and has nothing to do with AD.
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# Contact Telephone Services to inform that you'll be buying a Blackberry.
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#* They'll create an account on the Blackberry server for you and set a password.
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#* They'll also give you instructions that you should take to the store for set-up.
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#* You'll receive a short, one-time authorization code that you need to activate your account on the server. (This is not related to your Middlebury password.)
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# Buy a Blackberry with an '''Unlimited Data Plan for a Blackberry Enterprise Server'''. If the blackberry doesn't have the unlimited data plan, it won't be able to connect to our server.
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# Open the Blackberry Setup Wizard => Email Setup, and choose the Blackberry Enterprise Server option. Here are the configuration settings:
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#* For '''email address''', enter your normal Middlebury address.
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#* Enter the '''activation password''' that TelServ has given.
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#* If the email setup wizard asks for a server address, leave it blank.
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# After entering the email setup information, choose '''Activate''' from the menu.
  
* Use the Blackberry's setup wizard => Blackberry enterprise server option, and enter the password that TelServ has given.
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If the activation doesn't work,
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* Verify that you chose the Blackberry Enterprise Server email set-up option, from within the Set-up Wizard application.
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* Ensure that you are on the Unlimited Data Plan for a Blackberry Enterprise Server. Other data plans won't allow you to connect to our server.
  
 
== Blackberry troubleshooting ==
 
== Blackberry troubleshooting ==

Revision as of 10:26, 1 March 2010

General usage

  • Main Mail view shows a combined/unified view of sent and received. There's an option to turn this off... It also stuffs other e-mail accounts in the unified view, so if you have Gmail account, you'll see that too.

Set up a Blackberry on campus

Blackberry policy recently changed on campus: whereas before the college would purchase a blackberry for some faculty, now the college requires individuals to purchase the blackberry themselves. We might be getting a lot of requests for help moving settings over to a new Blackberry.

The advantage of joining to the server is that email, contacts, and calendar is pushed down from the server. Instructions for staff / faculty who want to get a blackberry for use with our Enterprise Server:

  1. Contact Telephone Services to inform that you'll be buying a Blackberry.
    • They'll create an account on the Blackberry server for you and set a password.
    • They'll also give you instructions that you should take to the store for set-up.
    • You'll receive a short, one-time authorization code that you need to activate your account on the server. (This is not related to your Middlebury password.)
  2. Buy a Blackberry with an Unlimited Data Plan for a Blackberry Enterprise Server. If the blackberry doesn't have the unlimited data plan, it won't be able to connect to our server.
  3. Open the Blackberry Setup Wizard => Email Setup, and choose the Blackberry Enterprise Server option. Here are the configuration settings:
    • For email address, enter your normal Middlebury address.
    • Enter the activation password that TelServ has given.
    • If the email setup wizard asks for a server address, leave it blank.
  4. After entering the email setup information, choose Activate from the menu.

If the activation doesn't work,

  • Verify that you chose the Blackberry Enterprise Server email set-up option, from within the Set-up Wizard application.
  • Ensure that you are on the Unlimited Data Plan for a Blackberry Enterprise Server. Other data plans won't allow you to connect to our server.

Blackberry troubleshooting

  • Great troubleshooting step: Take the battery out, put it back in.
  • A blackberry can be reset to factory defaults! Try not to reset it unless absolutely necessary, as this requires telephone services to regenerate a password. It also wipes all 3rd party apps.