Middlebury

Difference between revisions of "Certificate Errors"

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'''Problem:''' Customer has a Mac and is getting prompted to accept a certificate for desercat or serval or puma or possibly another server.
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At this time, most common tasks at Middlebury should not cause certificate errors. If you think your computer is having a certificate issue, please contact the [http://go.middlebury.edu/helpdesk Helpdesk].
  
This may happen when connecting to wireless (midd_secure) or when using Entourage or at another time.<br>
 
 
The message may state that
 
 
*the certificate is not trusted, or
 
*the certificate hasn't been validated, or
 
*the correct root certificate hasn't been installed.
 
 
The message may appear as such:
 
 
[https://mediawiki.middlebury.edu/wiki/LIS/Image:Midd_secure_certificate.jpg Midd_secure_certificate.jpg] or [https://mediawiki.middlebury.edu/wiki/LIS/Image:Entourage_certificate.jpg Entourage_certificate.jpg]<br>
 
 
'''Solutions:'''
 
 
== Mac OS X  ==
 
 
'''Solution''': Install the certificate in Keychain Access.
 
 
#In the Finder, click on your Desktop.
 
#From the "Go" menu (at the top of the screen) select "Connect to server". The "Connect to server" dialog box opens.<br>
 
#In the Server Address field, type the following line<br><pre>smb://middfiles.middlebury.edu/middfiles</pre>
 
#Click the "Connect" button and if prompted login using your college username and password.
 
#Open (double-click) Software =&gt; Software-Macintosh =&gt; Quick-Fixes=&gt;Middlebury-Certificates.
 
#Open the folder for your operating system (the title of the dialog box will say either OS10_4-Tiger or OS10_5-Leopard), and follow the instructions for your operating system below. If you're not sure which operating system you have, read our quick note: [[Whats My OS]].<br>
 
#'''Mac OS X 10.4 (Tiger):&nbsp;'''Double-click on "Add Midd Certificate - Tiger", follow the on-screen instructions.<br>
 
#'''Mac OS X 10.5 (Leopard)''': Double-click on "Add Midd Certificate - Leopard", follow the on-screen instructions.<br>
 
#Reboot the computer.
 
 
== Windows  ==
 
 
*Windows computers should have received the fix via group policy. There's nothing to do.
 
 
[[Category:Mac]]
 
[[Category:Mac]]

Revision as of 13:55, 2 October 2014

At this time, most common tasks at Middlebury should not cause certificate errors. If you think your computer is having a certificate issue, please contact the Helpdesk.

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