Middlebury

Difference between revisions of "Clients (Web Help Desk)"

(Created page with "== Options == == Client admin roles == == Client custom fields == == AD/LDAP connections == Category:Web Help Desk documentation")
 
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== Options ==
 
== Options ==
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Nothing out of the ordinary here.
 
== Client admin roles ==
 
== Client admin roles ==
 +
We don't use this.
 
== Client custom fields ==
 
== Client custom fields ==
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* Username: this is different than the WHD-assigned string of numbers and letters called User Name (two words).  This is where we store the Midd username (i.e. dfrostma)
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* College ID: College ID number
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* Alternate email address: If the client wants or needs to be contacted at an email address other than @middlebury.edu
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* Title: from Job title field in Banner
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* Department: from Department filed in Banner (NOTE: Does not correspond to Department list in Assets)
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* Campus location: From Banner (NOTE: Does not correspond to the ticket location.  Banner and WHD locations to not speak to one another.)
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* Role:
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* Priority setting: Used to trigger a VIP action rule.  This field is populated manually based on a VIP list. (See also: [[Processes_(Web_Help_Desk)#Action_rules|Action Rules]])
 
== AD/LDAP connections ==
 
== AD/LDAP connections ==
  
 
[[Category:Web Help Desk documentation]]
 
[[Category:Web Help Desk documentation]]

Latest revision as of 12:45, 16 October 2015

Options

Nothing out of the ordinary here.

Client admin roles

We don't use this.

Client custom fields

  • Username: this is different than the WHD-assigned string of numbers and letters called User Name (two words). This is where we store the Midd username (i.e. dfrostma)
  • College ID: College ID number
  • Alternate email address: If the client wants or needs to be contacted at an email address other than @middlebury.edu
  • Title: from Job title field in Banner
  • Department: from Department filed in Banner (NOTE: Does not correspond to Department list in Assets)
  • Campus location: From Banner (NOTE: Does not correspond to the ticket location. Banner and WHD locations to not speak to one another.)
  • Role:
  • Priority setting: Used to trigger a VIP action rule. This field is populated manually based on a VIP list. (See also: Action Rules)

AD/LDAP connections

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