Computing Lab Assistant
PAGE UNDER CONSTRUCTION
This page is here for reference as to how to be the best Computing Lab Assistant possible.
- Lab Rounds
- A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.
- The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When is doubt, restart.
- Paper Jams
In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper as firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, a SymQuest technician may need to be called.
- Ink/Toner Cartridges
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- For making calls to the outisde of the middlebury phone network, dial 9 before the rest of the number. The helpdesk's number is x2200.