Middlebury

Computing Lab Assistant

Revision as of 14:14, 14 June 2012 by Meade Atkeson (talk | contribs)

PAGE UNDER CONSTRUCTION

This page is here for reference as to how to be the best Computing Lab Assistant possible.

  • Lab Rounds
A key element of the CLA position, lab rounds must be done thoroughly. The goal is to make sure that everything in the computer lab works the way it is supposed to. All of the computers should start up, and reach a login screen.

What to do when a computer won't start: No Boot
If the problem persists, refer to these instructions: No Windows

The computers should also be able to login to your account. If this is the problem, first check the ethernet connection to the machine and the wall. If that is secure, then restart the machine, (give the computer a hard restart by holding down on the power button until the machine loses power), and see if that fixes the problem. Sometimes several restarts will solve the issue, this is especially true of thin client machines. When is doubt, restart.

Media:Crashes.pdf

Printer Errors

  • Paper Jams
In case of a paper jam, follow the on screen instructions given by the printer, if any. The printer may be able to tell you which door to open to locate the jam. When the cause of the jam is located, take care in removing the jam. Grip the paper as firmly and pull with an evenly distributed force to avoid tearing the paper. Watch out for ink/toner that may be on the inside of the printer. Re-test the printer to see whether or not the jam is a recurring issue. If so, a SymQuest technician may need to be called.
  • Ink/Toner Cartridges
Generally, there will be fairly detailed instructions on how to replace ink and toner cartridges included with the replacement cartridges. Generally this involves opening the appropriate printer door and removing the old cartridge. On smaller hp model printers, this door is generally on the top of the printer, and hinges upward. On larger floor models, this door can is located on one of the sides.


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