Create a New Profile in Outlook

Creating a new Outlook profile can resolve odd issues with Outlook. In addition, creating a new profile allows you to troubleshoot an issue without losing / deleting your previous Outlook configuration.

To create a new Outlook profile:

1. Close Outlook (File => Exit)
2. Click on the Start menu and click Control Panel -> Mail
3. Click Show Profiles and click Add
4. The Create New Profile window will appear. Type in a name for your new profile (any name will do) and click OK.
5. A window titled Add New E-Mail Account will appear. Click Next and Finish to complete the account setup (this configures your email settings in the new profile).
6. Back in the Mail window, click Always use this profile and select your new profile from the list.
7. Click OK and Open Outlook (it may take some time for the new profile to retrieve your email).