Middlebury

Difference between revisions of "Data Recovery"

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== General Data Recovery  ==
 
== General Data Recovery  ==
  
* Any file stored on our '''Novell servers''' is backed up every 2 hours and you can revert to older versions at any time. See below.
+
*Any file stored on our <span style="font-weight: bold">DFS </span>'''servers''' is backed up every 6 hours and you can revert to older versions at any time. See below.  
* '''Outlook attachments''' are stored in a temp folder that is cleared out frequently. So if you open a Word document from an email attachment and make changes, you MUST choose "Save As" to save the document elsewhere. Documents saved in the Outlook temp folder are very likely unrecoverable.
+
*'''Outlook attachments''' are stored in a temp folder that is cleared out frequently. So if you open a Word document from an email attachment and make changes, you MUST choose "Save As" to save the document elsewhere. Documents saved in the Outlook temp folder are very likely unrecoverable.  
* [http://www.recuva.com/ Recuva] - basic '''Windows file recovery'''. Can restore pictures deleted from a camera and so forth.
+
*[http://www.recuva.com/ Recuva] - basic '''Windows file recovery'''. Can restore pictures deleted from a camera and so forth.  
* See [http://lifehacker.com/393084/how-to-recover-deleted-files-with-free-software this Lifehacker article] for suggestions and instructions on other useful software.
+
*See [http://lifehacker.com/393084/how-to-recover-deleted-files-with-free-software this Lifehacker article] for suggestions and instructions on other useful software.  
* For recovering data from a '''damaged hard disk''', see below.
+
*For recovering data from a '''damaged hard disk''', see below.  
* Professional help is available for severely damaged disks if other options do not work.
+
*Professional help is available for severely damaged disks if other options do not work.
  
== Recovering Files From Novell Servers ==
+
== Recovering Files in Middfiles ==
  
*Using the Novell Client (Windows only): Right-click on the red "N" in the system tray (next to the time/clock), select "Netware Utilities" =&gt; Salvage. Then navigate to the folder you want to salvage files from, and click OK.
+
#Connect to [[Middfiles]] from a Windows computer. (Mac users can use one of the [http://go.middlebury.edu/findapc Windows labs].)
*Using the NetStorage webpage (Mac and Windows): Navigate to http://go.middlebury.edu/files then login, navigate to the folder where the deleted/lost file was last seen. From the "View" menu select "Show Deleted Files".
+
#Right-click on the folder that contains the missing file (in the case of a missing folder, right click the parent folder).
 +
#Select Properties from the&nbsp;pop-up menu.
 +
#From the "Previous Versions" tab, select the last date when the file or folder you wanted was there, and click "Restore...".
  
== Recovering Deleted E-mail Messages ==
+
== Recovering Deleted E-mail Messages ==
  
* Outlook configured to use Exchange (Windows only): Open "Deleted Items" folder =&gt; Tools menu =&gt; "Recover Deleted Items"
+
===== Outlook configured to use Exchange (Windows only): =====
* Outlook Web Access with Internet Explorer 6 or 7 (Windows only): there
 
  
== Repairing Corrupt Word Documents  ==
+
*Open the "Deleted Items" folder and see if the messages&nbsp;are&nbsp;there.
 +
*If they are not in "Deleted&nbsp;Items" folder, open the folder where they were deleted from and go to the Tools menu =&gt; "Recover Deleted Items"
 +
*If that option is not there, open middfiles (the N: drive) =&gt; Software =&gt; Software-Windows =&gt; Quick-Fixes =&gt; outlook-dumpster-on.reg.&nbsp; Run that process and it should add the "Recover Deleted Items" option to the Tools menu for all folders in Outllook
 +
*In the "Recover Deleted Items" dialog box, select the messages to be recovered and click the icon that is an envelope with an arrow pointing out of&nbsp;it to recover them to the original folder.
  
*Word =&gt; File =&gt; Open =&gt; Open and Repair
+
== Recovering Word Documents  ==
*Word =&gt; File =&gt; Open =&gt; Recover text from any file
+
 
 +
==== Word or computer crashed before saving  ====
 +
 
 +
There are multiple approaches here, and some scenarios where the document is probably unrecoverable.
 +
 
 +
*Working on a public machine, the computer crashes or shuts off; the document was not saved or was saved on the hard drive: Probably can't be recovered. DeepFreeze erases all changes made to a computer every time it is restarted.
 +
*The document had been saved on&nbsp;file server space&nbsp;previously, but Word crashed before changes could be saved: A recovery file containing the changes made may be saved in the same folder as the document. Look in the folder for hidden files with a similar name.
 +
*When Word crashed, it may have saved a log of changes on the computer. Open a new blank document in Word and then look in C:/ for a plain text file called 'Recovered.txt' or something similar.
 +
*Word may detect that it crashed and that work was unsaved. On re-opening it will display a dialog asking if you want to try to recover the lost files.
 +
 
 +
==== Corrupt Word Documents  ====
 +
 
 +
You can often recover the ''text'' from a document even when the document format is corrupt.
 +
 
 +
#Word =&gt; File =&gt; Open =&gt; Open and Repair  
 +
#Word =&gt; File =&gt; Open =&gt; Recover text from any file
  
 
== Getting the Music from your iPod  ==
 
== Getting the Music from your iPod  ==
  
It's possible to copy music from an iPod to the a computer: [http://www.macworld.com/article/54342/2006/12/twowaystreet20.html see this article]
+
It's possible to copy music from an iPod to the a computer: [http://www.macworld.com/article/54342/2006/12/twowaystreet20.html see this article]  
 +
 
 +
== Damaged Disks  ==
 +
 
 +
=== 1st Considerations ===
 +
 
 +
Before proceeding with any data recovery, consider the following factors:
 +
 
 +
*Importance of data (is it unique, difficult to reproduce, important to end user)
 +
*Expense of recovery methods
  
== Damaged Disks ==
+
#Time - some recovery methods may take hours or days
 +
#Money - professional data recovery can run thousands of dollars in extreme cases
 +
#Risk of loss - though already difficult to get to, data can be further compromised by further attempts
  
* For damaged CDs / DVDs, Use the disk repair unit that LIS has. Helpdesk can make a ticket for media services, who has access to the repair unit.
+
If you hear "odd" noises from the hard drive when turning on the computer, take time evaluating the above, get additional opinions, and consider options below carefully.
* [http://dvdisaster.net/en/index.php DVD repair tool]
+
 
* Use DITTO, a command-line tool on Macs, to copy data over directly from one location to another. See below.
+
=== Diags  ===
* With really serious cases, try dd, [http://www.gnu.org/software/ddrescue/ddrescue.html ddrescue], or [http://www.kalysto.org/utilities/dd_rhelp/index.en.html dd_rhelp] in Linux. These are command-line tools but very powerful; they copy any data they can read byte-for-byte. ddrescue also saves a logfile of errors so you can run it a second time on the same CD, hard drive, or floppy disk and it will bypass the areas which have already been successfully recovered.
+
 
 +
*Is the disk clicking? This is the most likely indicator of physical disk damage. Regular, punctuated clicks are the most dire signals.
 +
*If there is absolutely no noise from the disk and no recognition of it, the disk might have an electrical failure. In this case there's little chance we can recover anything...
 +
*OS won't start, or Windows system file missing or corrupt = possibly ''local'' disk damage. Other files may not be damaged; boot with a live CD and try to retrieve files.
 +
 
 +
=== Approaches  ===
 +
 
 +
*NOTE: mounting a hard drive on a computer will give it exercise - limit this if the drive is damaged.&nbsp; Common culprits are AntiVirus on Mac (cancel the scan), Google Desktop, Spotlight on a Mac (System Preferences - Spotlight - Privacy - add the drive to the list).&nbsp; Do this BEFORE continuing with further seeking of data and copying!!!
 +
*For Macs, try accessing the disk using [[Mac OSX Troubleshooting|Target Disk Mode]].
 +
*For Windows or Mac, start up an [[Troubleshooting with Ubuntu Live CD|Ubuntu live CD]] or a BART CD and try accessing the disk.  
 +
*Use [https://mediawiki.middlebury.edu/wiki/LIS/Data_Recovery#Using_DITTO_to_recover_files DITTO], a command-line tool on Macs, to copy data over directly from one location to another. See below.  
 +
*With really serious cases, try dd, [http://www.gnu.org/software/ddrescue/ddrescue.html ddrescue], or [http://www.kalysto.org/utilities/dd_rhelp/index.en.html dd_rhelp] in Linux. dd is included by default on the [[Troubleshooting with Ubuntu Live CD|Ubuntu live CD]]. These are command-line tools but very powerful; they copy any data they can read byte-for-byte. ddrescue also saves a logfile of errors so you can run it a second time on the same CD, hard drive, or floppy disk and it will bypass the areas which have already been successfully recovered.
 +
 
 +
=== CDs / DVDs only  ===
 +
 
 +
*For damaged CDs / DVDs, use the disk repair unit that LIS has. Helpdesk can make a ticket for media services, who has access to the repair unit.
 +
*[http://dvdisaster.net/en/index.php DVD repair tool]
  
 
== Using DITTO to recover files  ==
 
== Using DITTO to recover files  ==
  
Macs come with a built-in command line program that can be used for data recovery. Macs tend to be better than Windows at reading dead PC hard disks.
+
Macs come with a built-in command line program that can be used for data recovery. Macs tend to be better than Windows at reading dead PC hard disks.  
  
* Start up a healthy Mac.
+
*Start up a healthy Mac.  
* Connect the dead hard disk to this Mac.
+
*Connect the dead hard disk to this Mac.  
* Open Applications =&gt; Utilities =&gt; Terminal
+
*Open Applications =&gt; Utilities =&gt; Terminal  
* Enter this in the Terminal window:
+
*Enter this in the Terminal window:
 
<pre>ditto -V [SOURCE] [DESTINATION]</pre>
 
<pre>ditto -V [SOURCE] [DESTINATION]</pre>
* Where [SOURCE] should be replaced with the folder that you'd like to recovery/copy, and [DESTINATION] is a healthy hard disk where you'd like the recovered files to go. Note that you can type in:
+
*Where [SOURCE] should be replaced with the folder that you'd like to recovery/copy, and [DESTINATION] is a healthy hard disk where you'd like the recovered files to go. Note that you can type in:
 
<pre>ditto -V </pre>
 
<pre>ditto -V </pre>
* then drag the source folder to the Terminal window, and it will fill out the path to it correctly. You can repeat the same for the destination folder.
+
*then drag the source folder to the Terminal window, and it will fill out the path to it correctly. You can repeat the same for the destination folder.
 +
 
 +
== Professional Data Recovery Services  ==
 +
 
 +
There are many such services - these are but two options. &nbsp;These both offer 'clean room' services, which provide more sophisticated options for data recovery from hard drives with physical and/or electrical damage. &nbsp;Kroll Ontrack provides services that will not void warranty on many systems (including Apple and Dell models).  
  
== Professional Data Recovery Services ==
+
*Ontrack Data Recovery  
* Ontrack Data Recovery
+
**Free consulting  
** Free consulting
+
**http://www.ontrackdatarecovery.com/  
** http://www.ontrackdatarecovery.com/
+
**Call 800 872 2599  
** Call 800 872 2599
+
*Gilware Data Recovery  
* Gilware Data Recovery
+
**Free analysis, diagnostic and quote.  
** Free analysis, diagnostic and quote.
+
**Discounts for College students.  
** Discounts for College students.
+
**http://www.gillware.com/  
** http://www.gillware.com/
+
**Call 877 624 7206 (do mention you are a College student)
** Call 877 624 7206 (do mention you are a College student)
 
  
[[Category:Helpdesk]]
+
[[Category:Helpdesk]] [[Category:Applications_and_OS]] [[Category:Data_Recovery]] [[Category:Mac]]
[[Category:Applications and OS]]
 
[[Category:Data Recovery]]
 

Latest revision as of 15:31, 7 March 2014

General Data Recovery

  • Any file stored on our DFS servers is backed up every 6 hours and you can revert to older versions at any time. See below.
  • Outlook attachments are stored in a temp folder that is cleared out frequently. So if you open a Word document from an email attachment and make changes, you MUST choose "Save As" to save the document elsewhere. Documents saved in the Outlook temp folder are very likely unrecoverable.
  • Recuva - basic Windows file recovery. Can restore pictures deleted from a camera and so forth.
  • See this Lifehacker article for suggestions and instructions on other useful software.
  • For recovering data from a damaged hard disk, see below.
  • Professional help is available for severely damaged disks if other options do not work.

Recovering Files in Middfiles

  1. Connect to Middfiles from a Windows computer. (Mac users can use one of the Windows labs.)
  2. Right-click on the folder that contains the missing file (in the case of a missing folder, right click the parent folder).
  3. Select Properties from the pop-up menu.
  4. From the "Previous Versions" tab, select the last date when the file or folder you wanted was there, and click "Restore...".

Recovering Deleted E-mail Messages

Outlook configured to use Exchange (Windows only):
  • Open the "Deleted Items" folder and see if the messages are there.
  • If they are not in "Deleted Items" folder, open the folder where they were deleted from and go to the Tools menu => "Recover Deleted Items"
  • If that option is not there, open middfiles (the N: drive) => Software => Software-Windows => Quick-Fixes => outlook-dumpster-on.reg.  Run that process and it should add the "Recover Deleted Items" option to the Tools menu for all folders in Outllook
  • In the "Recover Deleted Items" dialog box, select the messages to be recovered and click the icon that is an envelope with an arrow pointing out of it to recover them to the original folder.

Recovering Word Documents

Word or computer crashed before saving

There are multiple approaches here, and some scenarios where the document is probably unrecoverable.

  • Working on a public machine, the computer crashes or shuts off; the document was not saved or was saved on the hard drive: Probably can't be recovered. DeepFreeze erases all changes made to a computer every time it is restarted.
  • The document had been saved on file server space previously, but Word crashed before changes could be saved: A recovery file containing the changes made may be saved in the same folder as the document. Look in the folder for hidden files with a similar name.
  • When Word crashed, it may have saved a log of changes on the computer. Open a new blank document in Word and then look in C:/ for a plain text file called 'Recovered.txt' or something similar.
  • Word may detect that it crashed and that work was unsaved. On re-opening it will display a dialog asking if you want to try to recover the lost files.

Corrupt Word Documents

You can often recover the text from a document even when the document format is corrupt.

  1. Word => File => Open => Open and Repair
  2. Word => File => Open => Recover text from any file

Getting the Music from your iPod

It's possible to copy music from an iPod to the a computer: see this article

Damaged Disks

1st Considerations

Before proceeding with any data recovery, consider the following factors:

  • Importance of data (is it unique, difficult to reproduce, important to end user)
  • Expense of recovery methods
  1. Time - some recovery methods may take hours or days
  2. Money - professional data recovery can run thousands of dollars in extreme cases
  3. Risk of loss - though already difficult to get to, data can be further compromised by further attempts

If you hear "odd" noises from the hard drive when turning on the computer, take time evaluating the above, get additional opinions, and consider options below carefully.

Diags

  • Is the disk clicking? This is the most likely indicator of physical disk damage. Regular, punctuated clicks are the most dire signals.
  • If there is absolutely no noise from the disk and no recognition of it, the disk might have an electrical failure. In this case there's little chance we can recover anything...
  • OS won't start, or Windows system file missing or corrupt = possibly local disk damage. Other files may not be damaged; boot with a live CD and try to retrieve files.

Approaches

  • NOTE: mounting a hard drive on a computer will give it exercise - limit this if the drive is damaged.  Common culprits are AntiVirus on Mac (cancel the scan), Google Desktop, Spotlight on a Mac (System Preferences - Spotlight - Privacy - add the drive to the list).  Do this BEFORE continuing with further seeking of data and copying!!!
  • For Macs, try accessing the disk using Target Disk Mode.
  • For Windows or Mac, start up an Ubuntu live CD or a BART CD and try accessing the disk.
  • Use DITTO, a command-line tool on Macs, to copy data over directly from one location to another. See below.
  • With really serious cases, try dd, ddrescue, or dd_rhelp in Linux. dd is included by default on the Ubuntu live CD. These are command-line tools but very powerful; they copy any data they can read byte-for-byte. ddrescue also saves a logfile of errors so you can run it a second time on the same CD, hard drive, or floppy disk and it will bypass the areas which have already been successfully recovered.

CDs / DVDs only

  • For damaged CDs / DVDs, use the disk repair unit that LIS has. Helpdesk can make a ticket for media services, who has access to the repair unit.
  • DVD repair tool

Using DITTO to recover files

Macs come with a built-in command line program that can be used for data recovery. Macs tend to be better than Windows at reading dead PC hard disks.

  • Start up a healthy Mac.
  • Connect the dead hard disk to this Mac.
  • Open Applications => Utilities => Terminal
  • Enter this in the Terminal window:
ditto -V [SOURCE] [DESTINATION]
  • Where [SOURCE] should be replaced with the folder that you'd like to recovery/copy, and [DESTINATION] is a healthy hard disk where you'd like the recovered files to go. Note that you can type in:
ditto -V 
  • then drag the source folder to the Terminal window, and it will fill out the path to it correctly. You can repeat the same for the destination folder.

Professional Data Recovery Services

There are many such services - these are but two options.  These both offer 'clean room' services, which provide more sophisticated options for data recovery from hard drives with physical and/or electrical damage.  Kroll Ontrack provides services that will not void warranty on many systems (including Apple and Dell models).

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