Middlebury

Distributing Macintosh Computers

Revision as of 09:53, 17 November 2009 by Christopher Hunt (talk | contribs) (Tagged: Moving this page to the Internal wiki.)

NOTE: I am considering moving this page to the Helpdesk Internal wiki. Petar has already started to move some of this information to a relevant page titled Distributing Macintosh Computers - Notes. If you do NOT think that this information should be moved to the Internal wiki, or if you think that this information is useful for the general public, please comment on the Discussion page.

--Hunt, Christopher 14:53, 17 November 2009 (UTC)


This page provides a checklist and instructions for Distributing and Delivering a Macintosh computer.

See what's special about the new image: Changes to Mac Image.

An up to date version is available here: https://mediawiki.middlebury.edu/wiki/LIS/Distributing_Macintosh_Computers


Before going On Site

___ Image the computer: Appendix 1

___ Connect it to a live Ethernet jack and reboot it.

___ Follow the on-screen instructions from the config utility.

___ The MAC address will be displayed, copy that down and register the computer manually: (Heat => Category: Network => Campus Manager, the detail screen will have a button for manual registration)

IMPORTANT: The config utility asks that you name the computer in the format username-MIDDNUMBER. Ensure that the USERNAME is correct, and ensure that you include the hyphen, as the config utility will give administrative privileges to this username and it uses the hyphen to determine where the username ends. The config utility does not verify the username against active directory. If you name the computer incorrectly, you mistype the username, or forget to include the hyphen, the customer will NOT be an administrator.

___ You will be prompted to install printers (Appendix 2) and additional software (Appendix 3). Install printers FIRST, then additional software. (see note 1 and 2, below)

Note 1: If prompted for a username and a password with administrative privileges, Helpdesk Staff can use their own college username sand passwords. Students setting up computers should ask a staff person to assist at this point.

Note 2: If you’re prompted to reboot, finish installing all software that doesn’t require a reboot, add Dock items as desired, switch to the config utility click OK => OK (this updates the user template), then reboot, then login with your own username and password to finish the process.

Note 3: If you need to rename/reassign this computer to a different customer (for whatever reason), see Appendix 3.

___ If you installed any applications that may need network access (examples include Real Player, Symantec Live Update, etc.), open them. Because the firewall is enabled, you may need to click "Allow" when they first open.

___ Reboot and login as yourself to test all the applications that you installed. When done testing, shut down the computer.

___ Make a firm appointment with the customer and confirm delivery location. Use this opportunity to remind the customer to back up their data BEFORE you arrive. Someone MUST be there to help the customer login for the 1st time and provide basic training for the new computer.

___ If the customer is a NEW HIRE (faculty or staff) ask if they have set their password. If they have not, guide them to the Activate page (http://go.middlebury.edu/activate) so that this is done before you arrive.

___ Record serial numbers for Monitors in the ticket, then label the box with the username or ticket number.

___ Bag or box the computer and include:

  • (for desktops) Power cord (for laptops) AC adapter (remove short plug, add long power cable)
  • Ethernet cable
  • (for laptops and iMacs) Apple Remote
  • (for laptops) VGA Adapter
  • Mouse (Logitech/Dell is OK, unless otherwise specified)
  • Keyboard (Apple)
  • Monitor (Dell, unless otherwise specified)

On Site

___ Carefully disconnect old equipment and move it and anything else that’s in the way. Allow the user to dust/organize the space.

___ Monitor:

  • Attach the USB cord to the back of the monitor.
  • MacBook (black/white) – plug-in the video adapter (white dongle) to the laptop. Connect the VGA (analog/blue) cable to the dongle.
  • MacBook Pro (silver) – Connect the DVI (digital/white) cable to the laptop. No dongle needed if the monitor comes with a DVI port.
  • iMacs come with a built-in display, but can have a second display attached, using the same dongle as MacBooks.
  • MacPros (towers) – Connect the DVI (digital/white) cable to the desktop. No dongle needed if the monitor comes with a DVI port.

___ Laptop/Desktop: Plug-in power cable, network cable, and USB cable from back of monitor. If there are other USB peripherals, you can use the remaining USB slots on the monitor. Mouse can be plugged into the keyboard, which can be plugged into the monitor. Note: With the above setup, when customers want to take the laptop, they only need to unplug the USB cable coming from the monitor (unless they’ve attached other peripherals). Customers can re-arrange the connections as they see it fit.

___ Have the customers login with their username and password (the one they use for e-mail). They MUST to this while on-campus and connected to the WIRED Ethernet.

___ The Entourage Config Utility will auto-launch – customers should verify that their name and username are correct, then click “Configure”. This will launch Entourage and automatically configure it. When the Config Utility closes, customers should open Entourage and enter their password and username(Entourage calls it Account ID).

___ Show the customers how to:

  • Connect to servers. Explain that Tigercat is their own personal space.
  • (Laptops) Use midd_secure. Note: They shouldn’t save their password to the keychain.
  • (Laptops) Use the two VPN clients (Cisco and built-in)
  • Print single sided. By default the computer will print double-sided. This would be a good time to help them setup a printer if this hasn’t been done.
  • If the customers are receiving a dual-monitor setup (laptop+external monitor or desktop+two monitors), then show them how to mirror the displays and how to use one display as an extended desktop.

https://mediawiki.middlebury.edu/wiki/LIS/Setting_up_multiple_displays_on_your_Mac

  • (Laptops) Use the computer with the lid closed.

https://mediawiki.middlebury.edu/wiki/LIS/Using_your_Mac_laptop_with_the_lid_closed

___ Pack up old equipment for return to LIS. Explain that we will keep their hard drive for 30 days, and will destroy their data after that.

___ Ask if they have any questions.

___ Return old equipment to the library basement and clearly label with Customer name and date.

If you need to rename/reassign this computer to a different customer (for whatever reason), see Appendix 3. Other problems? Not sure what to do? The sections below have more detailed notes.

Appendix 1 - Imaging the computer

WARNING: Imaging a computer using ANY of these methods will ERASE ALL FILES on the computer's hard disk.

There are a two main methods for imaging a Mac computer: NetBoot and Target Disk Mode

NetBoot

  • Option 1: Using a jack in vlan 19
    • Connect the computer that needs to be imaged to a network jack in vlan 19 (LIB202B - jack under window or LIB122 - jacks on left side as you enter).
    • Turn it on and immediately press and hold the letter "N" on the keyboard. Release the button when you see a globe icon.
    • Follow the on-screen instructions.
  • Option 2: Using an installer package (only works for computers with a functional operating system)
    • Turn on the computer that needs to be imaged, and connect it to a wired network jack.
    • Log in to the computer with an account that has administrative privileges. Ensure that you have an IP address of the format 140.233.x.x
    • Connect to smb://middfiles.middlebury.edu/middfiles (use your own College username and password)
    • Navigate to Software -> Software-Macintosh -> NetBoot
    • Double-click on "NetBootMe-Standard".
    • On your Desktop, double-click on "NetBootMe-Standard" and run the package inside.
    • Follow the on-screen instructions.

Target disk mode

Imaging a computer using Target Disk Mode

Appendix 2 - Installing Network Printers

Open System Preferences. Click on “Print & Fax”. Click on “+”. Click on “IP”. There will be several fields you need to fill in:

  • Protocol: Choose “Line Printer Daemon – LPD”
  • Address: bombay.middlebury.edu
  • Queue: Visit http://bombay/printers (login with your Midd username/password) to find out what’s the name of the queue (aka the name of the printer).
  • Name: Make it the same as the Queue name.
  • Location: The room where the printer is. If in doubt, make it the same as the Name.
  • Print Using:
  • you should always use the correct printer driver. You can get a list of installed drivers by clicking on the menu next to “Print Using” and select the option titled “Select a driver to use”:
  • This is an enormous list of ALL the printer drivers that are currently installed.
  • You should check what’s the correct printer model for the printer you’re installing from http://bombay/printers
  • Search for this model in the enormous list, you can also do this by scrolling, but I suggest you just type in part of the model number/company name in the search box (e.g. “laserjet” or “4100” or “Canon”).
  • If the model you are looking for is not listed:
  • Go to the manufacturer’s site and download a driver for Mac OS X.
  • Or, use the “Generic PostScript Printer” option. This is a driver that works with most printers, but it doesn’t let you print double-sided.

Example:

  • Protocol: Line Printer Daemon – LPD
  • Address: bombay.middlebury.edu
  • Queue: LIB202
  • Name: LIB202
  • Location: LIB202
  • Print Using: HP LaserJet 4000N

Appendix 3 - Renaming/re-joining/reassigning a computer to a different person

For whatever reason, you may need to rename, re-join or reassign a computer. Follow these steps:

  1. Login as yourself to the computer.
  2. Open Macintosh HD => Applications => Utilities => Directory Utility.
  3. Click on the "Services" button.
  4. Click on the lock button (lower left corner). Helpdesk Staff can enter their own username and password when prompted. Students setting up computers will need a staff person to assist them at this point.
  5. Double-click on "Active Directory".
  6. There will either be a "Bind" or an "Unbind" button. Click on the "Unbind" button, enter your password (you may need a staff person to help you with this), then proceed to the next step. If you see a button called "Bind", just proceed to the next step without clicking "Bind".
  7. Click "Cancel" on the next screen (don't click "OK") and close "Directory Utility". The changes will still take place.
  8. Open Macintosh HD => Applications => Utilities => MIDD => Midd1stBootConfig.
  9. Follow the on-screen instructions.
  10. NOTE: There is no way to re-register a computer on the network to a different username.

Appendix 4 - Giving administrative privileges to other users

The main customer, after which the computer is named, is always given administrative privileges. Also, Helpdesk Staff and domain technicians are given administrative privileges.

To give administrative privileges to other users:

  1. Login as yourself
  2. Open System Preferences => Accounts
  3. Click on the lock icon to unlock the preference pane. Helpdesk staff can use their own username and password here. Students will need the assistance of helpdesk staff.
  4. Click on the account that needs administrative privileges.
  5. Place a checkmark in the box "Allow user to administer this computer"
  6. If the account that needs administrative privileges is not listed here, open Applications => Utilities => Directory Utility.
  7. If you see the text "Click the lock to make further changes", do as the text says. You will be prompted for a username and a password. Helpdesk staff can use their own username and password here. Students will need the assistance of helpdesk staff.
  8. Click on the Services button and double-click "Active Directory".
  9. Click on "Show Advanced Options". Click on the "Administrative" tab.
  10. Use the plus "+" button to add each username that needs administrative privileges. Usernames are entered in the form MIDD\username
  11. Repeat for all usernames that need administrative privileges.
  12. Click OK when done and close the Directory Utility.

Appendix 5 - Installing Specific Software

See Special Software.

Appendix 6 - Known Problems and Image Issues

See Known Image Issues.

To add to the next revision of the image:

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