Middlebury

Difference between revisions of "Distributing Windows Computers"

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<br><u>'''Installing Printers, Software, run ‘AssetTrckr’, CM-Reg, &amp; update ‘BIOS’ - (while logged in as LIS):<br>'''</u>1.__ Launch '''“Add Bombay Printers”''' shortcut =&gt; (use Authorized Acct – midd\pcconfig)<br>2.__ Add appropriate printers and select a '''“Default printer”<br>'''3.__ Launch '''“Add Software HAWK Drop”''' shortcut =&gt; (use Authorized Acct – midd\pcconfig)<br>4.__ Launch '''“AssetTrckr ScanCmptr” '''shortcut =&gt; (use Authorized Acct – midd\pcconfig)<br>5.__ Launch '''“CM-Network Registration”''' shortcut, =&gt; <u>Fill-in the details </u>to register the computer.<br>6.__ Launch '''“BIOS”''' shortcut =&gt; Launch latest '''‘bios’.exe ('''if a ‘newer’ BIOS is available)  
 
<br><u>'''Installing Printers, Software, run ‘AssetTrckr’, CM-Reg, &amp; update ‘BIOS’ - (while logged in as LIS):<br>'''</u>1.__ Launch '''“Add Bombay Printers”''' shortcut =&gt; (use Authorized Acct – midd\pcconfig)<br>2.__ Add appropriate printers and select a '''“Default printer”<br>'''3.__ Launch '''“Add Software HAWK Drop”''' shortcut =&gt; (use Authorized Acct – midd\pcconfig)<br>4.__ Launch '''“AssetTrckr ScanCmptr” '''shortcut =&gt; (use Authorized Acct – midd\pcconfig)<br>5.__ Launch '''“CM-Network Registration”''' shortcut, =&gt; <u>Fill-in the details </u>to register the computer.<br>6.__ Launch '''“BIOS”''' shortcut =&gt; Launch latest '''‘bios’.exe ('''if a ‘newer’ BIOS is available)  
  
7.__ Click '''Run''', [but <u>wait</u>!!] <u></u> click <u>Continue </u>yet…<br>8.__ first '''''<i>Delete '''the <u>‘scripts’ shortcuts</u> from the desktop,&nbsp; then ‘'''Empty Recycle Bin’<br>'''9.__ On '''‘Dell BIOS Flash’ '''screen,&nbsp; Click <u>Continue</u>, - if not updating BIOS, click <u>Cancel </u>&amp; <u></u><br><br><u></u>'''<br>'''1.__ '''Log-on'''as <u>administrator</u> - use '''Workstation only '''(desktops) <br>2.__ Launch '''System Properties '''(shortcut on desktop)<br>3.__ On '''Advanced '''tab, under 'User Profiles' click on '''Settings '''button, then <u>click </u>to Highlight '''LIS '''profile...<br>4.__ Click '''Copy To'''button, =&gt; '''Browse '''to <u>C:\Documents and Settings</u>\<u></u>(highlighted) =&gt; '''OK'''<br>5.__ …Click Change button, click Location button, Cancel, click on ‘local computer’ under Location: =&gt; '''OK'''<br>6.__ Type '''<u>ev</u>'''eryone in box, click '''Check Names '''button, and <u></u> will be recognized with an <u>underline</u>....&nbsp;<br>&nbsp;&nbsp; .…Click: '''YES '''=&gt; '''OK '''=&gt; '''OK'''<br>7.__ '''<u>Log-Off</u>'''as <u>administrator</u>, &amp; <u></u> to the ‘'''MIDD’ '''Domain using a <u>Domain User</u> Acct. <br>8.__ Launch '''Outlook '''- (to test Outlook auto-configuration)<br>9.__ <u>Config is done!</u> – Shutdown! – <u></u><br>10__ <u></u>: in <u>Laptop Bag</u>: Laptop, AC adapter, network cable, USB mouse. <br>10a __ '''<u>Laptop extras</u>''': (in <u>monitor box</u>): 17” monitor, port replicator, keyboard, digital video cable, USB cable &amp; 2 power cords.<br>11__ '''<u>Desktops</u>''': (in <u>monitor box</u>): computer, 17” monitor attached with DVI “Y” &amp; Digital video cable, (2) power cords, Network cable, USB keyboard &amp; mouse.<br>12__ Record the Monitor &amp; Port Replicator serial # in the Helpdesk ticket. <br>13__ Update the '''Helpdesk ticket '''and the '''LIS_'</i>'''Inv '''dataBase.<br>
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7.__ Click '''Run''', [but <u>wait</u>!!] <u></u>click <u>Continue </u>yet…<br>8.__ first'''''<i>Delete '''the <u>‘scripts’ shortcuts</u> from the desktop,&nbsp; then ‘'''Empty Recycle Bin’<br>'''9.__ On '''‘Dell BIOS Flash’ '''screen,&nbsp; Click <u>Continue</u>, - if not updating BIOS, click <u>Cancel </u>&amp; <u></u><br><br><u></u>'''<br>'''1.__ '''Log-on'''as <u>administrator</u> - use '''Workstation only '''(desktops) <br>2.__ Launch '''System Properties '''(shortcut on desktop)<br>3.__ On '''Advanced '''tab, under 'User Profiles' click on '''Settings '''button, then <u>click </u>to Highlight '''LIS '''profile...<br>4.__ Click '''Copy To'''button, =&gt; '''Browse '''to <u>C:\Documents and Settings</u>\<u></u>(highlighted) =&gt; '''OK'''<br>5.__ …Click Change button, click Location button, Cancel, click on ‘local computer’ under Location: =&gt; '''OK'''<br>6.__ Type '''<u>ev</u>'''eryone in box, click '''Check Names '''button, and <u></u>will be recognized with an <u>underline</u>....&nbsp;<br>&nbsp;&nbsp; .…Click: '''YES '''=&gt; '''OK '''=&gt; '''OK'''<br>7.__ '''<u>Log-Off</u>'''as <u>administrator</u>, &amp; <u></u>to the ‘'''MIDD’ '''Domain using a <u>Domain User</u> Acct. <br>8.__ Launch '''Outlook '''- (to test Outlook auto-configuration)<br>9.__ <u>Config is done!</u> – Shutdown! – <u></u><br>10__ <u></u>: in <u>Laptop Bag</u>: Laptop, AC adapter, network cable, USB mouse. <br>10a __ '''<u>Laptop extras</u>''': (in <u>monitor box</u>): 17” monitor, port replicator, keyboard, digital video cable, USB cable &amp; 2 power cords.<br>11__ '''<u>Desktops</u>''': (in <u>monitor box</u>): computer, 17” monitor attached with DVI “Y” &amp; Digital video cable, (2) power cords, Network cable, USB keyboard &amp; mouse.<br>12__ Record the Monitor &amp; Port Replicator serial # in the Helpdesk ticket. <br>13__ Update the '''Helpdesk ticket '''and the '''LIS_'</i>'''Inv '''dataBase.<br>
  
 
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1. __ Attach all hardware cables and network cable to the Port Repl, include USB from monitor to Port rep., local printers, etc.<br>2. __Demonstrate “How-to” attach / &amp; eject, the Laptop, onto/ &amp; from, the Port Replicator. <br>3. __Power-up the monitor, laptop and other devices.<br>4. __Ensure the user has created a log-on password. If not, help them with creating one.<br>5. __Have user log-on to both Windows and Novel, for the 1st time.<br>6__Launch Internet Explorer to ensure computer is not in CM-Network Registration mode.  
 
1. __ Attach all hardware cables and network cable to the Port Repl, include USB from monitor to Port rep., local printers, etc.<br>2. __Demonstrate “How-to” attach / &amp; eject, the Laptop, onto/ &amp; from, the Port Replicator. <br>3. __Power-up the monitor, laptop and other devices.<br>4. __Ensure the user has created a log-on password. If not, help them with creating one.<br>5. __Have user log-on to both Windows and Novel, for the 1st time.<br>6__Launch Internet Explorer to ensure computer is not in CM-Network Registration mode.  
  
7__Launch Outlook (auto-configures). _Ask user&nbsp;if they view other Mailboxes. Add them if necessary.<br>8__Check Printers folder for local printer installed, if not, install from Website. Select a Default printer.<br>9__In Power Options/Advanced tab/Power Buttons/ select “Do Nothing” When “close the lid of laptop” <br>10__With Ext 17” monitor, ask user if they would like dual monitor setup. <br>11__'''*'''Demonstrate the&nbsp;'''**'''<u>'''Dual-Monitor'''</u>'''<u>setup</u>''' &amp; “how-to use” so they can reverse the process if desired.<br>12__Demonstrate the Fn &amp; F8 - Display switching method.<br>13__Demonstrate how-to connect using Wireless, (D620 &amp; D630: slide switch or Fn &amp; F2 keys on D610) <br>14__Demonstrate wireless logon to midd_secure &amp; midd_unplugged.<br>15__Point out and explain the three VPN connection shortcuts for their use off campus. <br>16__Ask them if they have any questions and let them know&nbsp;that we store their old computer for 1 month.<br>17__Bag the old laptop &amp; accessories and return to the library basement cage 2 storage area. <br>18__ Update the Helpdesk ticket and the InvWin dataBase.  
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7__Launch Outlook (auto-configures). _Ask user&nbsp;if they view other Mailboxes. Add them if necessary.<br>8__Check Printers folder for local printer installed, if not, install from Website. Select a Default printer.<br>9__In Power Options/Advanced tab/Power Buttons/ select “Do Nothing” When “close the lid of laptop” <br>10__With Ext 17” monitor, ask user if they would like dual monitor setup. <br>11__'''*'''Demonstrate the&nbsp;'''**'''<u>'''Dual-Monitor'''</u>'''<u>setup</u>''' &amp; “how-to use” so they can reverse the process if desired.<br>12__Demonstrate the Fn &amp; F8 - Display switching method.<br>13__Demonstrate how-to connect using Wireless, (D620 &amp; D630: slide switch or Fn &amp; F2 keys on D610) <br>14__Demonstrate wireless logon to midd_secure &amp; midd_unplugged.<br>15__Point out and explain the three VPN connection shortcuts for their use off campus. <br>16__Ask them if they have any questions and let them know&nbsp;that we store their old computer for 1 month.<br>17__Bag the old laptop &amp; accessories and return to the library basement cage 2 storage area. <br>18__ Update the Helpdesk ticket and the InvWin dataBase.
  
==== <br><u>**Dual-Monitor set up:</u>  ====
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===== <br><u>**Dual-Monitor set up:</u>  =====
  
 
1) Go to '''Display Properties'''. (Right-click on desktop, select Properties or go to Control Panel\Display)<br>2) Go to the '''Settings '''tab…<br>3) Click on the number'''“2” '''monitor. (the External 17” monitor)<br>4) Place a check mark in the box [_] '''“Extend my Windows desktop onto this monitor”'''<br>5) Screen resolution to '''1280 by 1024 '''pixels.<br>6) Press “'''OK'''”. (done)<br>
 
1) Go to '''Display Properties'''. (Right-click on desktop, select Properties or go to Control Panel\Display)<br>2) Go to the '''Settings '''tab…<br>3) Click on the number'''“2” '''monitor. (the External 17” monitor)<br>4) Place a check mark in the box [_] '''“Extend my Windows desktop onto this monitor”'''<br>5) Screen resolution to '''1280 by 1024 '''pixels.<br>6) Press “'''OK'''”. (done)<br>
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=== <u>'Delivering' a New Desktop computer system:</u>  ===
 
=== <u>'Delivering' a New Desktop computer system:</u>  ===
  
'''Before going onsite:'''
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<u>'''Before going onsite:'''</u>
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1. __Confirm with user they have saved their files to Tigercat and are ready to make the swap.<br>2. __Record the Serial# in Helpdesk ticket for Monitor.<br>3. __Arrange with user, a delivery Date, time and place. Place appointment in Dist. Calendar. (update Tx)
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<u>'''Onsite:'''</u>
  
1. __Confirm with user they have saved their files to Tigercat and are ready to make the swap.<br>2. __Record the Serial# in Helpdesk ticket for Port Replicator, and Monitor.<br>3. __Arrange with user, a delivery Date, time and place. Place appointment in Dist. Calendar. (update Tx)
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1. __

Revision as of 14:57, 13 February 2009

This page provides a checklist and instructions for Imaging, Configuring and Delivering a Windows computer.


'Imaging' Windows PC Computers using BartPE CD


1. __Power up the computer, (if Desktop, use a USB keyboard) and press F12 when F2 or F12 appears.
2. __Place an appropriate BartPE CD, which is compatible with computer Model, into the CD drive tray.
3. __Select the CD-ROM drive to BOOT to BARTPE CD, which will auto-map to\\Hawk\ghost
4. __Click OK, at the PE Network Configurator screen.
5. __Click OK, at the About Symantec Ghost screen.
6. __Select Local, then Disk, then "From Image" at the Symantec Ghost …screen.
7. __Select ‘Network Drive’ from Look in: pull-down menu on ‘Image file name to restore from’ ..screen.
8. __Select the correct folder (i.e., __Desktops or __Laptops… etc) which contains the image for the computer Model.
9. __Select the correct image for the computer Model you are imaging. (Use arrow-down to read Image file description)
10. __Click OK, at the Select local destination drive… screen.
11. __Click OK, at the Destination drive Detail …screen.
12. __Click Yes, at the question: – “Proceed with disk restore?” …screen.
13. __Click Reset Computer, at the "Clone Complete" …screen. (Computer should reboot - If not, Restart)


'Configuring' PC Computer Procedure*:

  *(This procedure is imbedded into the 'Computer Distribution' Hepldesk tickets)       


  NAME of person doing the configuration & delivery:_______________________

***Write Username & Ticket# on blue tape, & place on the computer and laptop bag.


Change the password for the Intel AMT- (755 Desktops only)
1.__ Turn on the computer
2.__ At the BIOS screen, press CTRL-P to enter the Intel AMT management console
3.__ Login using the default password: admin
4.__ Select change password from the menu and press enter
5.__ Type in the new password: (????)

6.__ Exit and restart computer and you are all set.


Configuring the computer using 'scripts' shortcuts – (left to right)
1.__ Login as LIS (__)
2.__ Click NO to restarting computer!
3.__ Id.txt file (on screen) - Fill-inthe Midd: ________
4.__ SAVE and Close the Id.txt file.
5.__ Launch Config.cmd - ['scripts' shortcut on desktop - bottom left]
6.__ Type the 'users' [username-midd] => OK   [this names the computer]
7.__ “Press any key to continue”… -- (Reboots)
8.__ Login as LIS (again) => “Press any key to continue”…-- (Reboots & will join the DOMAIN)
9.__ Login as LIS (again), => Cancel the Novell login screen.
10__ Type in the 'users' [username] => OK - [adds user to Administrators Group]

11__ Ensure the correct People and Groups have been added to ‘Administrators Group’.


Installing Printers, Software, run ‘AssetTrckr’, CM-Reg, & update ‘BIOS’ - (while logged in as LIS):
1.__ Launch “Add Bombay Printers” shortcut => (use Authorized Acct – midd\pcconfig)
2.__ Add appropriate printers and select a “Default printer”
3.__ Launch “Add Software HAWK Drop” shortcut => (use Authorized Acct – midd\pcconfig)
4.__ Launch “AssetTrckr ScanCmptr” shortcut => (use Authorized Acct – midd\pcconfig)
5.__ Launch “CM-Network Registration” shortcut, => Fill-in the details to register the computer.
6.__ Launch “BIOS” shortcut => Launch latest ‘bios’.exe (if a ‘newer’ BIOS is available)

7.__ Click Run', [but wait!!] click Continue yet…
8.__ first
Delete the ‘scripts’ shortcuts from the desktop,  then ‘Empty Recycle Bin’
9.__ On ‘Dell BIOS Flash’ screen,  Click Continue, - if not updating BIOS, click Cancel &


1.__ Log-onas administrator - use Workstation only (desktops)
2.__ Launch
System Properties (shortcut on desktop)
3.__ On
Advanced tab, under 'User Profiles' click on Settings button, then click to Highlight LIS profile...
4.__ Click
Copy Tobutton, => Browse to C:\Documents and Settings\(highlighted) => OK
5.__ …Click Change button, click Location button, Cancel, click on ‘local computer’ under Location: =>
OK
6.__ Type
everyone in box, click Check Names button, and will be recognized with an underline.... 
   .…Click:
YES => OK => OK
7.__
Log-Offas administrator, & to the ‘MIDD’ Domain using a Domain User Acct.
8.__ Launch
Outlook - (to test Outlook auto-configuration)
9.__ Config is done! – Shutdown! –
10__ : in Laptop Bag: Laptop, AC adapter, network cable, USB mouse.
10a __
Laptop extras: (in monitor box): 17” monitor, port replicator, keyboard, digital video cable, USB cable & 2 power cords.
11__
Desktops: (in monitor box): computer, 17” monitor attached with DVI “Y” & Digital video cable, (2) power cords, Network cable, USB keyboard & mouse.
12__ Record the Monitor & Port Replicator serial # in the Helpdesk ticket.
13__ Update the
Helpdesk ticket and the LIS_'
Inv dataBase.


'Delivering' a New Laptop with Port Replicator, 17” monitor, & keyboard:

Before going onsite:

1. __Confirm with user they want extra accessories: Port Replicator, 17” monitor, keyboard, & mouse.
2. __Record the Serial# in Helpdesk ticket for Port Replicator, and Monitor.
3. __Confirm with user they have saved their files to Tigercat and are ready to make the swap.
4. __Arrange with user a delivery Date, time and place. Place appointment in Dist. Calendar. (update Tx)

Onsite:

1. __ Attach all hardware cables and network cable to the Port Repl, include USB from monitor to Port rep., local printers, etc.
2. __Demonstrate “How-to” attach / & eject, the Laptop, onto/ & from, the Port Replicator.
3. __Power-up the monitor, laptop and other devices.
4. __Ensure the user has created a log-on password. If not, help them with creating one.
5. __Have user log-on to both Windows and Novel, for the 1st time.
6__Launch Internet Explorer to ensure computer is not in CM-Network Registration mode.

7__Launch Outlook (auto-configures). _Ask user if they view other Mailboxes. Add them if necessary.
8__Check Printers folder for local printer installed, if not, install from Website. Select a Default printer.
9__In Power Options/Advanced tab/Power Buttons/ select “Do Nothing” When “close the lid of laptop”
10__With Ext 17” monitor, ask user if they would like dual monitor setup.
11__*Demonstrate the **Dual-Monitorsetup & “how-to use” so they can reverse the process if desired.
12__Demonstrate the Fn & F8 - Display switching method.
13__Demonstrate how-to connect using Wireless, (D620 & D630: slide switch or Fn & F2 keys on D610)
14__Demonstrate wireless logon to midd_secure & midd_unplugged.
15__Point out and explain the three VPN connection shortcuts for their use off campus.
16__Ask them if they have any questions and let them know that we store their old computer for 1 month.
17__Bag the old laptop & accessories and return to the library basement cage 2 storage area.
18__ Update the Helpdesk ticket and the InvWin dataBase.


**Dual-Monitor set up:

1) Go to Display Properties. (Right-click on desktop, select Properties or go to Control Panel\Display)
2) Go to the Settings tab…
3) Click on the number“2” monitor. (the External 17” monitor)
4) Place a check mark in the box [_] “Extend my Windows desktop onto this monitor”
5) Screen resolution to 1280 by 1024 pixels.
6) Press “OK”. (done)


'Delivering' a New Desktop computer system:

Before going onsite:

1. __Confirm with user they have saved their files to Tigercat and are ready to make the swap.
2. __Record the Serial# in Helpdesk ticket for Monitor.
3. __Arrange with user, a delivery Date, time and place. Place appointment in Dist. Calendar. (update Tx)

Onsite:

1. __

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