Middlebury

Difference between revisions of "Distributing Windows Computers"

(Tagged: Moving this page to the Internal wiki.)
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'''NOTE: This page contains information that is only useful to Helpdesk / LIS faculty and staff. Therefore I'm considering moving this information to our Internal wiki. If you feel that this information is important to the general public and/or do NOT think that this move is appropriate, please comment on the discussion page.'''
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--[[User:Christopher Hunt|Hunt, Christopher]] 14:56, 17 November 2009 (UTC)
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=== '''This page provides a checklist and instructions for Imaging, Configuring and Delivering a Windows computer.'''  ===
 
=== '''This page provides a checklist and instructions for Imaging, Configuring and Delivering a Windows computer.'''  ===
  
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=== <u>'Configuring'&nbsp;PC Computer&nbsp;Procedure*:</u>  ===
 
=== <u>'Configuring'&nbsp;PC Computer&nbsp;Procedure*:</u>  ===
  
&nbsp;&nbsp; &nbsp;*''(This procedure is imbedded into the 'PC Computer Distribution' Helpdesk tickets)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;''  
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&nbsp;&nbsp; &nbsp;*''(This procedure is imbedded into the 'PC Computer Distribution' Helpdesk tickets)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;''
  
 
<br>
 
<br>
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&nbsp;&nbsp;'''NAME (person doing configuration &amp; delivery): ____________________________'''<br>
 
&nbsp;&nbsp;'''NAME (person doing configuration &amp; delivery): ____________________________'''<br>
  
'''***'''<u>'''Write Username &amp;&nbsp;Ticket#&nbsp;on blue tape, &amp;&nbsp;place on the computer and laptop bag.'''</u>  
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'''***'''<u>'''Write Username &amp;&nbsp;Ticket#&nbsp;on blue tape, &amp;&nbsp;place on the computer and laptop bag.'''</u>
  
<br><u>'''Change the password for the Intel AMT'''</u>'''- (755 Desktops only)'''<br>1.__ Turn on the computer<br>2.__ At the <u>BIOS screen</u>, press '''CTRL-P''' to enter the '''Intel AMT '''management console<br>3.__ Login using the default password: (__)<br>4.__ Select change password from the menu and press enter<br>5.__ Type in the new password: (___)  
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<br><u>'''Change the password for the Intel AMT'''</u>'''- (755 Desktops only)'''<br>1.__ Turn on the computer<br>2.__ At the <u>BIOS screen</u>, press '''CTRL-P''' to enter the '''Intel AMT '''management console<br>3.__ Login using the default password: (__)<br>4.__ Select change password from the menu and press enter<br>5.__ Type in the new password: (___)
  
6.__ Exit and restart computer and you are all set.  
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6.__ Exit and restart computer and you are all set.
  
 
<br>
 
<br>
  
<u>'''Configuring the computer using 'scripts' shortcuts – (left to right) <br>'''</u>1.__ Log-on as '''LIS '''(__)<br>2.__ Click <u>NO</u> to restarting computer!<br>3.__ '''Id.txt file '''(on screen) - <u>'''Fill-in'''</u> the '''Midd''': ________<br>4.__ '''SAVE '''and <u>Close</u> the '''Id.txt '''file'''.'''  
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<u>'''Configuring the computer using 'scripts' shortcuts – (left to right) <br>'''</u>1.__ Log-on as '''LIS '''(__)<br>2.__ Click <u>NO</u> to restarting computer!<br>3.__ '''Id.txt file '''(on screen) - <u>'''Fill-in'''</u> the '''Midd''': ________<br>4.__ '''SAVE '''and <u>Close</u> the '''Id.txt '''file'''.'''
  
5.__ Launch '''Internet Explorer''', go-to '''Tools''', select ''''Windows Update' '''&amp; install latest updates.  
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5.__ Launch '''Internet Explorer''', go-to '''Tools''', select ''''Windows Update' '''&amp; install latest updates.
  
6.__ Launch '''Symantec AntiVirus''', click-on ''''LiveUpdate...' '''&amp;install latest virus definitions.<br>7.__ Launch '''Config.cmd''' - ['scripts' shortcut on desktop - bottom left] <br>8.__ Type the 'users''''['''<u>'''Username-midd]'''</u> =&gt; '''OK&nbsp;&nbsp; '''[this names the computer]<br>9.__ '''“Press any key to continue”… '''-- (<u>Reboots</u>)<br>10__ Log-on as '''LIS '''(again) =&gt; '''“Press any key to continue'''”…-- (Reboots &amp; will '''join the DOMAIN''')<br>11__ Log-on as '''LIS '''(again), =&gt; <u>Cancel </u>the '''Novell login '''screen. <br>12__Type in the 'users' '''['''<u>'''username'''</u>'''] '''=&gt; OK - [adds user to '''Administrators Group''']  
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6.__ Launch '''Symantec AntiVirus''', click-on ''''LiveUpdate...' '''&amp;install latest virus definitions.<br>7.__ Launch '''Config.cmd''' - ['scripts' shortcut on desktop - bottom left] <br>8.__ Type the 'users''''['''<u>'''Username-midd]'''</u> =&gt; '''OK&nbsp;&nbsp; '''[this names the computer]<br>9.__ '''“Press any key to continue”… '''-- (<u>Reboots</u>)<br>10__ Log-on as '''LIS '''(again) =&gt; '''“Press any key to continue'''”…-- (Reboots &amp; will '''join the DOMAIN''')<br>11__ Log-on as '''LIS '''(again), =&gt; <u>Cancel </u>the '''Novell login '''screen. <br>12__Type in the 'users' '''['''<u>'''username'''</u>'''] '''=&gt; OK - [adds user to '''Administrators Group''']
  
13__ <u>Ensure</u> the correct '''People '''and '''Groups '''have been added to '''‘Administrators Group’.'''  
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13__ <u>Ensure</u> the correct '''People '''and '''Groups '''have been added to '''‘Administrators Group’.'''
  
<br><u>'''Installing Printers, Software, run ‘AssetTrckr’, CM-Reg, &amp; update ‘BIOS’ - (while logged in as LIS):<br>'''</u>1.__ Launch '''“Add Bombay Printers”''' shortcut =&gt; (use Authorized Acct – midd\pcconfig)<br>2.__ Add appropriate printers and select a '''“Default printer”<br>'''3.__ Launch '''“Add Software HAWK Drop”''' shortcut =&gt; (use Authorized Acct – midd\pcconfig)<br>4.__ Launch '''“AssetTrckr ScanCmptr” '''shortcut =&gt; (use Authorized Acct – midd\pcconfig)<br>5.__ Launch '''“CM-Network Registration”''' shortcut, =&gt; <u>Fill-in the details </u>to register the computer.<br>6.__ Launch '''“BIOS”''' shortcut =&gt; Launch latest '''‘bios’.exe ('''if a ‘newer’ BIOS is available)  
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<br><u>'''Installing Printers, Software, run ‘AssetTrckr’, CM-Reg, &amp; update ‘BIOS’ - (while logged in as LIS):<br>'''</u>1.__ Launch '''“Add Bombay Printers”''' shortcut =&gt; (use Authorized Acct – midd\pcconfig)<br>2.__ Add appropriate printers and select a '''“Default printer”<br>'''3.__ Launch '''“Add Software HAWK Drop”''' shortcut =&gt; (use Authorized Acct – midd\pcconfig)<br>4.__ Launch '''“AssetTrckr ScanCmptr” '''shortcut =&gt; (use Authorized Acct – midd\pcconfig)<br>5.__ Launch '''“CM-Network Registration”''' shortcut, =&gt; <u>Fill-in the details </u>to register the computer.<br>6.__ Launch '''“BIOS”''' shortcut =&gt; Launch latest '''‘bios’.exe ('''if a ‘newer’ BIOS is available)
  
7.__ Click ''''Run'''''', [but '''<u>wait</u>'''!!] ...'''''don't '''<u></u>click '<u>Continue</u>' yet…''<br>8.__'' first '''Delete '''the <u>‘scripts’ shortcuts</u> from the desktop,&nbsp; then ‘'''Empty Recycle Bin’<br>'''''9.__ ''On ‘'''Dell BIOS Flash’ '''screen, Click '<u>Continue'</u>. -- (If BIOS is current, click <u>Cancel</u> &amp; '''Re-Boot!!)'''''<br>'''<br><u></u>'''<u>'''Log-On as 'Administrator' to COPY LIS profile to Default User profile;<br>'''</u>''1.__ Log-on as '''<u>administrator</u> '''- use Workstation only (desktops) <br>2.__ Launch '''System Properties '''- (shortcut on desktop)<br>3.__ On '''Advanced '''tab, under ''''User Profiles' '''click on '''Settings '''button, then <u>click-on</u> ''''<u>LIS'</u> '''<u>profile</u> (to '''highlight '''it)...<br>4.__ Click '<u>Copy To' </u>button, =&gt; '''Browse '''to <u>C:\Documents and Settings</u>\'''Default User '''<u></u>(to '''highlight '''it) =&gt; '''OK'''<br>5.__ …Click '''Change '''button, click '''Location '''button, '''Cancel''', - click on '''‘local computer’ '''under Location: =&gt; '''OK'''<br>6.__ Type '''<u>ev</u>'''eryone in box, click '<u>Check Names</u>' button, and <u></u>will be recognized with an '''<u>underline</u>'''....&nbsp;<br>&nbsp;&nbsp; .…Click: '''YES '''=&gt; '''OK '''=&gt; '''OK'''<br>7.__ <u>Log-Off</u> as <u>administrator</u>, &amp; '''<u>Log-on</u> '''<u></u>to the ‘'''MIDD'''’ Domain using a <u>Domain User</u> Acct. <br>8.__ Launch '''Outlook '''- (to test Outlook auto-configuration)<br>9.__ <u>Config is done!</u> – Shutdown! -&gt;&nbsp;'''**Bag and/or Box-up all computer equipment &amp; prepare for delivery!**'''  
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7.__ Click ''''Run'''''', [but '''<u>wait</u>'''!!] ...'''''don't '''<u></u>click '<u>Continue</u>' yet…''<br>8.__'' first '''Delete '''the <u>‘scripts’ shortcuts</u> from the desktop,&nbsp; then ‘'''Empty Recycle Bin’<br>'''''9.__ ''On ‘'''Dell BIOS Flash’ '''screen, Click '<u>Continue'</u>. -- (If BIOS is current, click <u>Cancel</u> &amp; '''Re-Boot!!)'''''<br>'''<br><u></u>'''<u>'''Log-On as 'Administrator' to COPY LIS profile to Default User profile;<br>'''</u>''1.__ Log-on as '''<u>administrator</u> '''- use Workstation only (desktops) <br>2.__ Launch '''System Properties '''- (shortcut on desktop)<br>3.__ On '''Advanced '''tab, under ''''User Profiles' '''click on '''Settings '''button, then <u>click-on</u> ''''<u>LIS'</u> '''<u>profile</u> (to '''highlight '''it)...<br>4.__ Click '<u>Copy To' </u>button, =&gt; '''Browse '''to <u>C:\Documents and Settings</u>\'''Default User '''<u></u>(to '''highlight '''it) =&gt; '''OK'''<br>5.__ …Click '''Change '''button, click '''Location '''button, '''Cancel''', - click on '''‘local computer’ '''under Location: =&gt; '''OK'''<br>6.__ Type '''<u>ev</u>'''eryone in box, click '<u>Check Names</u>' button, and <u></u>will be recognized with an '''<u>underline</u>'''....&nbsp;<br>&nbsp;&nbsp; .…Click: '''YES '''=&gt; '''OK '''=&gt; '''OK'''<br>7.__ <u>Log-Off</u> as <u>administrator</u>, &amp; '''<u>Log-on</u> '''<u></u>to the ‘'''MIDD'''’ Domain using a <u>Domain User</u> Acct. <br>8.__ Launch '''Outlook '''- (to test Outlook auto-configuration)<br>9.__ <u>Config is done!</u> – Shutdown! -&gt;&nbsp;'''**Bag and/or Box-up all computer equipment &amp; prepare for delivery!**'''
  
10__ '''<u>Contact user to confirm</u>''': they have saved their files to '''Tigercat '''and are ready to make the computer swap, and&nbsp;'''arrange&nbsp; a Delivery Date, Time and Place with user.'''  
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10__ '''<u>Contact user to confirm</u>''': they have saved their files to '''Tigercat '''and are ready to make the computer swap, and&nbsp;'''arrange&nbsp; a Delivery Date, Time and Place with user.'''
  
 
11__Place the appointment on 'Distribution Calendar' include who is doin delivery. (update Ticket w/appt)<br><u></u>12__Record the '''Monitor '''&amp; '''Port Replicator '''<u>Midd#</u> &amp; <u>serial #</u> in the Helpdesk ticket <u>'Detail' </u>screen. <br>13__Update the <u>Helpdesk ticket</u> and the '''LIS_InvControl''' dataBase.<br>14__ '''**<u>Laptop Bag</u>''': Laptop, AC adapter, network cable, USB mouse. <br>14a __ '''**<u>Laptop extras</u>''': (in <u>monitor box</u>): 17” monitor, port replicator, keyboard, digital video cable, USB cable &amp; 2 power cords.<br>15__ '''**<u>Desktop Box</u>''': (in <u>monitor box</u>): Computer, 17” monitor attached with '''DVI “Y”''' &amp; Digital video cable, (2) power cords, Network cable, USB keyboard &amp; mouse.<br>
 
11__Place the appointment on 'Distribution Calendar' include who is doin delivery. (update Ticket w/appt)<br><u></u>12__Record the '''Monitor '''&amp; '''Port Replicator '''<u>Midd#</u> &amp; <u>serial #</u> in the Helpdesk ticket <u>'Detail' </u>screen. <br>13__Update the <u>Helpdesk ticket</u> and the '''LIS_InvControl''' dataBase.<br>14__ '''**<u>Laptop Bag</u>''': Laptop, AC adapter, network cable, USB mouse. <br>14a __ '''**<u>Laptop extras</u>''': (in <u>monitor box</u>): 17” monitor, port replicator, keyboard, digital video cable, USB cable &amp; 2 power cords.<br>15__ '''**<u>Desktop Box</u>''': (in <u>monitor box</u>): Computer, 17” monitor attached with '''DVI “Y”''' &amp; Digital video cable, (2) power cords, Network cable, USB keyboard &amp; mouse.<br>
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=== <br><u>''''Delivering' a New Laptop with Port Replicator, 17” monitor, &amp; keyboard:'''</u>  ===
 
=== <br><u>''''Delivering' a New Laptop with Port Replicator, 17” monitor, &amp; keyboard:'''</u>  ===
  
<u>'''Before going onsite:'''</u>  
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<u>'''Before going onsite:'''</u>
  
 
1. __Confirm with user they want extra accessories: Port Replicator, 17” monitor, keyboard, &amp; mouse.<br>2. __Record the Serial# in Helpdesk ticket for Port Replicator, and Monitor.<br>3. __Confirm with user they have saved their files to Tigercat and are ready to make the swap.<br>4. __Arrange with user a delivery Date, time and place. Place appointment in Dist. Calendar. (update Tx)<br>
 
1. __Confirm with user they want extra accessories: Port Replicator, 17” monitor, keyboard, &amp; mouse.<br>2. __Record the Serial# in Helpdesk ticket for Port Replicator, and Monitor.<br>3. __Confirm with user they have saved their files to Tigercat and are ready to make the swap.<br>4. __Arrange with user a delivery Date, time and place. Place appointment in Dist. Calendar. (update Tx)<br>
  
<u>'''Onsite'''</u>:  
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<u>'''Onsite'''</u>:
  
1.__ Attach all hardware cables and network cable to the Port Repl, include USB from monitor to Port rep., local printers, etc.<br>2.__Demonstrate “How-to” attach / &amp; eject, the Laptop, onto/ &amp; from, the Port Replicator. <br>3.__Power-up the monitor, laptop and other devices.<br>4.__Ensure the user has created a log-on password. If not, help them with creating one.<br>5.__Have user log-on to both Windows and Novel, for the 1st time.<br>6.__Launch Internet Explorer to ensure computer is not in CM-Network Registration mode.  
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1.__ Attach all hardware cables and network cable to the Port Repl, include USB from monitor to Port rep., local printers, etc.<br>2.__Demonstrate “How-to” attach / &amp; eject, the Laptop, onto/ &amp; from, the Port Replicator. <br>3.__Power-up the monitor, laptop and other devices.<br>4.__Ensure the user has created a log-on password. If not, help them with creating one.<br>5.__Have user log-on to both Windows and Novel, for the 1st time.<br>6.__Launch Internet Explorer to ensure computer is not in CM-Network Registration mode.
  
7.__Launch Outlook (auto-configures). _Ask user&nbsp;if they view other Mailboxes. Add them if necessary.<br>8.__Check '''Printers folder '''for local printer installed, if not, install from Website. Select a Default printer.<br>9.__In Power Options/Advanced tab/Power Buttons/ select “'''Do Nothing'''” When “close the lid of laptop” <br>10__With Ext 17” monitor, ask user if they would like dual monitor setup. '''''<br>'''''11__Demonstrate the&nbsp;&nbsp;'''<u>**Dual-Monitor setup</u>'''&nbsp;<span id="1234792311824E" style="display: none">&nbsp;</span>&amp; 'how-to use' so they can reverse the process if desired.<br>12__Demonstrate the Fn &amp; F8 - Display switching method.<br>13__Demonstrate how-to connect using Wireless, (D620 &amp; D630: slide switch or Fn &amp; F2 keys on D610) <br>14__Demonstrate wireless logon to midd_secure &amp; midd_unplugged.<br>15__Point out and explain the three VPN connection shortcuts for their use off campus. <br>16__Ask them if they have any questions and let them know&nbsp;that we store their old computer for 1 month.<br>17__Bag the old laptop &amp; accessories and return to the library basement cage 2 storage area. <br>18__ Update the Helpdesk ticket and the InvControl dataBase.  
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7.__Launch Outlook (auto-configures). _Ask user&nbsp;if they view other Mailboxes. Add them if necessary.<br>8.__Check '''Printers folder '''for local printer installed, if not, install from Website. Select a Default printer.<br>9.__In Power Options/Advanced tab/Power Buttons/ select “'''Do Nothing'''” When “close the lid of laptop” <br>10__With Ext 17” monitor, ask user if they would like dual monitor setup. '''''<br>'''''11__Demonstrate the&nbsp;&nbsp;'''<u>**Dual-Monitor setup</u>'''&nbsp;<span id="1234792311824E" style="display: none">&nbsp;</span>&amp; 'how-to use' so they can reverse the process if desired.<br>12__Demonstrate the Fn &amp; F8 - Display switching method.<br>13__Demonstrate how-to connect using Wireless, (D620 &amp; D630: slide switch or Fn &amp; F2 keys on D610) <br>14__Demonstrate wireless logon to midd_secure &amp; midd_unplugged.<br>15__Point out and explain the three VPN connection shortcuts for their use off campus. <br>16__Ask them if they have any questions and let them know&nbsp;that we store their old computer for 1 month.<br>17__Bag the old laptop &amp; accessories and return to the library basement cage 2 storage area. <br>18__ Update the Helpdesk ticket and the InvControl dataBase.
  
 
===== <br><u>**Dual-Monitor setup:</u>  =====
 
===== <br><u>**Dual-Monitor setup:</u>  =====

Revision as of 09:56, 17 November 2009

NOTE: This page contains information that is only useful to Helpdesk / LIS faculty and staff. Therefore I'm considering moving this information to our Internal wiki. If you feel that this information is important to the general public and/or do NOT think that this move is appropriate, please comment on the discussion page.

--Hunt, Christopher 14:56, 17 November 2009 (UTC)

This page provides a checklist and instructions for Imaging, Configuring and Delivering a Windows computer.


'Imaging' Windows PC Computers using BartPE CD


1. __Power up the computer, (if Desktop, use a USB keyboard) and press F12 when F2 or F12 appears.
2. __Place an appropriate BartPE CD, which is compatible with computer Model, into the CD drive tray.
3. __Select the CD-ROM drive to BOOT to BARTPE CD, which will auto-map to \\Hawk\ghost
4. __Click OK, at the PE Network Configurator screen.
5. __Click OK, at the About Symantec Ghost screen.
6. __Select Local, then Disk, then "From Image" at the Symantec Ghost …screen.
7. __Select ‘Network Drive’ from Look in: pull-down menu on ‘Image file name to restore from’ ..screen.
8. __Select the correct folder (i.e., __Desktops or __Laptops… etc) which contains the image for the computer Model.
9. __Select the correct image for the computer Model you are imaging. (Use arrow-down to read Image file description)
10. __Click OK, at the Select local destination drive… screen.
11. __Click OK, at the Destination drive Detail …screen.
12. __Click Yes, at the question: – “Proceed with disk restore?” …screen.
13. __Click Reset Computer, at the "Clone Complete" …screen. (Computer should reboot - If not, Restart)


'Configuring' PC Computer Procedure*:

    *(This procedure is imbedded into the 'PC Computer Distribution' Helpdesk tickets)       


  NAME (person doing configuration & delivery): ____________________________

***Write Username & Ticket# on blue tape, & place on the computer and laptop bag.


Change the password for the Intel AMT- (755 Desktops only)
1.__ Turn on the computer
2.__ At the BIOS screen, press CTRL-P to enter the Intel AMT management console
3.__ Login using the default password: (__)
4.__ Select change password from the menu and press enter
5.__ Type in the new password: (___)

6.__ Exit and restart computer and you are all set.


Configuring the computer using 'scripts' shortcuts – (left to right)
1.__ Log-on as LIS (__)
2.__ Click NO to restarting computer!
3.__ Id.txt file (on screen) - Fill-in the Midd: ________
4.__ SAVE and Close the Id.txt file.

5.__ Launch Internet Explorer, go-to Tools, select 'Windows Update' & install latest updates.

6.__ Launch Symantec AntiVirus, click-on 'LiveUpdate...' &install latest virus definitions.
7.__ Launch Config.cmd - ['scripts' shortcut on desktop - bottom left]
8.__ Type the 'users'[Username-midd] => OK   [this names the computer]
9.__ “Press any key to continue”… -- (Reboots)
10__ Log-on as LIS (again) => “Press any key to continue”…-- (Reboots & will join the DOMAIN)
11__ Log-on as LIS (again), => Cancel the Novell login screen.
12__Type in the 'users' [username] => OK - [adds user to Administrators Group]

13__ Ensure the correct People and Groups have been added to ‘Administrators Group’.


Installing Printers, Software, run ‘AssetTrckr’, CM-Reg, & update ‘BIOS’ - (while logged in as LIS):
1.__ Launch “Add Bombay Printers” shortcut => (use Authorized Acct – midd\pcconfig)
2.__ Add appropriate printers and select a “Default printer”
3.__ Launch “Add Software HAWK Drop” shortcut => (use Authorized Acct – midd\pcconfig)
4.__ Launch “AssetTrckr ScanCmptr” shortcut => (use Authorized Acct – midd\pcconfig)
5.__ Launch “CM-Network Registration” shortcut, => Fill-in the details to register the computer.
6.__ Launch “BIOS” shortcut => Launch latest ‘bios’.exe (if a ‘newer’ BIOS is available)

7.__ Click 'Run', [but wait!!] ...don't click 'Continue' yet…
8.__
first Delete the ‘scripts’ shortcuts from the desktop,  then ‘Empty Recycle Bin’
9.__ On ‘Dell BIOS Flash’ screen, Click 'Continue'. -- (If BIOS is current, click Cancel & Re-Boot!!)

Log-On as 'Administrator' to COPY LIS profile to Default User profile;
1.__ Log-on as administrator - use Workstation only (desktops)
2.__ Launch System Properties - (shortcut on desktop)
3.__ On Advanced tab, under 'User Profiles' click on Settings button, then click-on 'LIS' profile (to highlight it)...
4.__ Click 'Copy To' button, => Browse to C:\Documents and Settings\Default User (to highlight it) => OK
5.__ …Click Change button, click Location button, Cancel, - click on ‘local computer’ under Location: => OK
6.__ Type everyone in box, click 'Check Names' button, and will be recognized with an underline.... 
   .…Click: YES => OK => OK
7.__ Log-Off as administrator, & Log-on to the ‘MIDD’ Domain using a Domain User Acct.
8.__ Launch Outlook - (to test Outlook auto-configuration)
9.__ Config is done! – Shutdown! -> **Bag and/or Box-up all computer equipment & prepare for delivery!**

10__ Contact user to confirm: they have saved their files to Tigercat and are ready to make the computer swap, and arrange  a Delivery Date, Time and Place with user.

11__Place the appointment on 'Distribution Calendar' include who is doin delivery. (update Ticket w/appt)
12__Record the Monitor & Port Replicator Midd# & serial # in the Helpdesk ticket 'Detail' screen.
13__Update the Helpdesk ticket and the LIS_InvControl dataBase.
14__ **Laptop Bag: Laptop, AC adapter, network cable, USB mouse.
14a __ **Laptop extras: (in monitor box): 17” monitor, port replicator, keyboard, digital video cable, USB cable & 2 power cords.
15__ **Desktop Box: (in monitor box): Computer, 17” monitor attached with DVI “Y” & Digital video cable, (2) power cords, Network cable, USB keyboard & mouse.


'Delivering' a New Laptop with Port Replicator, 17” monitor, & keyboard:

Before going onsite:

1. __Confirm with user they want extra accessories: Port Replicator, 17” monitor, keyboard, & mouse.
2. __Record the Serial# in Helpdesk ticket for Port Replicator, and Monitor.
3. __Confirm with user they have saved their files to Tigercat and are ready to make the swap.
4. __Arrange with user a delivery Date, time and place. Place appointment in Dist. Calendar. (update Tx)

Onsite:

1.__ Attach all hardware cables and network cable to the Port Repl, include USB from monitor to Port rep., local printers, etc.
2.__Demonstrate “How-to” attach / & eject, the Laptop, onto/ & from, the Port Replicator.
3.__Power-up the monitor, laptop and other devices.
4.__Ensure the user has created a log-on password. If not, help them with creating one.
5.__Have user log-on to both Windows and Novel, for the 1st time.
6.__Launch Internet Explorer to ensure computer is not in CM-Network Registration mode.

7.__Launch Outlook (auto-configures). _Ask user if they view other Mailboxes. Add them if necessary.
8.__Check Printers folder for local printer installed, if not, install from Website. Select a Default printer.
9.__In Power Options/Advanced tab/Power Buttons/ select “Do Nothing” When “close the lid of laptop”
10__With Ext 17” monitor, ask user if they would like dual monitor setup.
11__Demonstrate the  **Dual-Monitor setup & 'how-to use' so they can reverse the process if desired.
12__Demonstrate the Fn & F8 - Display switching method.
13__Demonstrate how-to connect using Wireless, (D620 & D630: slide switch or Fn & F2 keys on D610)
14__Demonstrate wireless logon to midd_secure & midd_unplugged.
15__Point out and explain the three VPN connection shortcuts for their use off campus.
16__Ask them if they have any questions and let them know that we store their old computer for 1 month.
17__Bag the old laptop & accessories and return to the library basement cage 2 storage area.
18__ Update the Helpdesk ticket and the InvControl dataBase.


**Dual-Monitor setup:

1) Go to Display Properties. (Right-click on desktop, select Properties or go to Control Panel\Display)
2) Go to the Settings tab…
3) Click on the number“2” monitor. (the External 17” monitor)
4) Place a check mark in the box [x] “Extend my Windows desktop onto this monitor”
5) Screen resolution to 1280 by 1024 pixels.
6) Press “OK”. (done)


'Delivering' a New Desktop computer system:

Before going onsite:

1. __Confirm with user they have saved their files to Tigercat and are ready to make the swap.
2. __Record the monitor's MIDD# in the Helpdesk ticket.
3. __Arrange with user, a delivery Date, time and place. Place appointment in Dist. Calendar. (update Tx)

Onsite:

1.__ Attach all hardware cables and network cable to the computer, include USB from monitor, local printers, etc.
2.__Power-up the monitor, computer and any other devices.
3.__Ensure the user has created a log-on password. If not, help them with creating one.
4.__Have user log-on to both Windows and Novel, for the 1st time.
5.__Launch Internet Explorer to ensure computer is not in CM-Network Registration mode.

6.__Launch Outlook (auto-configures). _Ask user if they view other Mailboxes. Add them if necessary.
7.__Check Printers folder for local printer installed, if not, install from Website. Select a Default printer.
8.__Ask them if they have any questions and let them know that we store their old computer for 1 month.
9.__Box the old computer & accessories and return to the library basement cage 2 storage area.
10__Update the Helpdesk ticket and the InvControl dataBase in cage 2.

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