Middlebury

Difference between revisions of "Email (Web Help Desk)"

(Created page with "== Options == == Outgoing email accounts == == Incoming email accounts == == Templates == Category:Web Help Desk documentation")
 
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== Options ==
 
== Options ==
 +
-Use Incoming Mail Account as "From" Address - we do not have this checked so that we can force WHD to use the outgoing email accounts set below.  This allows for MIIS to have a separate from email address.
 +
-When ID in Subject Is Not Recognized - We have this set to "Create a new ticket".  This affects the behavior of email-generated tickets.
 
== Outgoing email accounts ==
 
== Outgoing email accounts ==
 +
Clicking on an email address bring up options for that email address.
 +
-Friendly Name for Web Help Desk E-Mail Address - This is the "Name" that will appear in the "From" field in an email.
 +
-Web Help Desk E-Mail Address - This is the email address from which WHD emails will come, and also the address to which people will reply.  It is currently set to allow for email-generated tickets.
 
== Incoming email accounts ==
 
== Incoming email accounts ==
 +
Like above, clicking on an email address will bring up options.
 +
-Enable E-Mail Tickets - Checking this box allows for email-generated tickets.  MIDD currently has this checked, MIIS does not.
 +
-Outgoing Mail Account - This connects this incoming address to an outgoing.
 +
-Tech Group - This is the tech group to which NEW ticket emails will be assigned if they come in.  Existing ticket emails will route to their assigned tech groups.
 +
-Request Type - This is the request type under which NEW ticket emails will be created. 
 
== Templates ==
 
== Templates ==
  
 
[[Category:Web Help Desk documentation]]
 
[[Category:Web Help Desk documentation]]

Revision as of 10:13, 15 October 2015

Options

-Use Incoming Mail Account as "From" Address - we do not have this checked so that we can force WHD to use the outgoing email accounts set below. This allows for MIIS to have a separate from email address. -When ID in Subject Is Not Recognized - We have this set to "Create a new ticket". This affects the behavior of email-generated tickets.

Outgoing email accounts

Clicking on an email address bring up options for that email address. -Friendly Name for Web Help Desk E-Mail Address - This is the "Name" that will appear in the "From" field in an email. -Web Help Desk E-Mail Address - This is the email address from which WHD emails will come, and also the address to which people will reply. It is currently set to allow for email-generated tickets.

Incoming email accounts

Like above, clicking on an email address will bring up options. -Enable E-Mail Tickets - Checking this box allows for email-generated tickets. MIDD currently has this checked, MIIS does not. -Outgoing Mail Account - This connects this incoming address to an outgoing. -Tech Group - This is the tech group to which NEW ticket emails will be assigned if they come in. Existing ticket emails will route to their assigned tech groups. -Request Type - This is the request type under which NEW ticket emails will be created.

Templates

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