Middlebury

Difference between revisions of "Email configuration"

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== Choosing the right E-mail options for me - and why use Middlebury's Email system?  ==
 
  
While you may forward your e-mail to another system, permissions for various campus services rely on group membership (such as sending email to a class list) - these will not work using your external e-mail account.
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We advise connecting to Middlebury's Office 365 and Exchange Online email system as directly as possible using the recommended clients. These methods offer superior functionality, organization, and security, keeping your Middlebury email separate from other personal accounts you may have.
  
What service(s) are right for me?
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== Recommended Email Apps ==
*My own device or a computer assigned for my regular use:
 
**Windows computer - Microsoft Outlook - add Microsoft Exchange account.
 
**Macintosh computer - Microsoft Outlook or Mac Mail (may not have some Office features.)
 
**PDA/Phone/Tablet - your device's native mail app should be able to connect.
 
  
*On the road -or- in a lab (not my device)
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<br/> '''When using your own device or a computer assigned for your regular use:'''
**Outlook Web Access - http://mail.middlebury.edu
 
  
== Microsoft Exchange Email Services: An Overview  ==
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*Windows computer - Microsoft Outlook with Exchange account
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*Macintosh computer - Microsoft Outlook with Exchange account (Mac Mail does not include some Office features.)
 +
*Phone/Tablet - Microsoft Outlook app with Exchange account in tandem with Microsoft's Authenticator app to support multi-factor authentication.
  
*details include common program settings for key services
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'''When on the road -or- in a lab (not using your device):'''
*from most to least recommended in terms of reliability, access to information, and available support
 
  
**- Outlook Web Access [http://mail.middlebury.edu]
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*Outlook Web App (Webmail): [http://mail.middlebury.edu http://go.middlebury.edu/webmail]  
***Pros: accessible on any computer on the Internet
 
***Cons: Light version lacks support for Public Folders, editing of Distribution Lists, and more
 
**- Outlook - Exchange Server (MAPI) [mail.middlebury.edu]
 
***Pros: reliable, single sign-on with Domain login
 
***Cons: Windows only, on-campus or VPN only
 
**- Outlook Anywhere access for Outlook 2003 or 2007 [mail.middlebury.edu w/ "Outlook Anywhere" via https://mail.middlebury.edu - see documentation: https://mediawiki.middlebury.edu/wiki/LIS/Outlook_Configuration#Configuring_Outlook_Anywhere_Access_to_Exchange_in_Outlook_2003.2F2007
 
***Pros: access to account from off campus, same features as with MAPI
 
***Cons: additional login required even when already authenticated to Windows domain
 
**- "Entourage Anywhere" - Microsoft Entourage manually configured as Exchange server client [see [[#Entourage_connect-anywhere_settings|Entourage documentation]]]
 
***Pros: most Exchange services accessible, most of those that are work off-campus too
 
***Cons: no support for server-based distribution lists, notes, journals;
 
**- Exchange ActiveSync for handheld devices [mail.middlebury.edu]
 
***Pros: variety of devices, accessibility off campus, calendar/contact support
 
***Cons: configuration varies, limited features
 
  
**- SMTP – ssmtp.middlebury.edu [ssmtp.middlebury.edu - authentication required, TLS required
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Some prefer Webmail for use on their regular computers as well.<br/> &nbsp;
***Pros: works off campus - most of the time, for use to SEND email in conjunction with POP3 or IMAP4 accounts (see below)
 
***Cons: see limitations of POP3 &amp; IMAP4 listed below
 
**- IMAP4 – mail.middlebury.edu
 
***Pros: supports access to all email folders in account (may have to subscribe); low bandwidth if only header information is downloaded, supported by most programs, accessible off campus
 
***Cons: no calendar/contact information from server, relies on SMTP for sending
 
**- POP3 – mail.middlebury.edu
 
***Pros: supported by almost all email programs, easy to use
 
***Cons: only accesses email, and only from the Inbox; removes email from server by default, no calendar/contact information from server, relies on SMTP for sending
 
  
== Set-up Exchange on Outlook or Entourage  ==
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== Email Apps and Multi-Factor Authentication ==
  
For troubleshooting advice on the programs Outlook or Entourage, see [[Microsoft Office]].
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Please note that not all email apps support multi-factor authentication (MFA).
  
<br>
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&nbsp;
  
=== Note  ===
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&nbsp;
  
The instructions below assume you are on campus and connected to a secure network, both while setting up and using Outlook. It seems that if you are off campus, these steps will provide access if you are connected to the [[VPN]], but not otherwise.
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==== Email Apps that have been '''tested and confirmed to support MFA''' ====
  
If you are off campus and cannot or do not wish to connect to the VPN to connect to your email, follow the [[Outlook Configuration#Configuring_Outlook_Anywhere_Access_to_Exchange_in_Outlook_2003.2F2007|instructions to setup Outlook Anywhere Access]].
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*Outlook Web App (Webmail)
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*Outlook.com (Part of Office 365)
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*Outlook for Mac 2016 (or newer)
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*Outlook for Windows 2016 (or newer)
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*Outlook for iOS
 +
*Outlook for Android
 +
*Apple's Mail app (with MacOS Mojave or newer)
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*Apple's Mail app for iOS (iOS 11 or newer)
 +
*9Folders Nine v4 (Android App)
  
==== Outlook  ====
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&nbsp;
  
===== Outlook for Windows  =====
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==== Email Apps that '''should support MFA''', but have not been tested ====
  
*Add a new e-mail account-&gt;Microsoft Exchange
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*Outlook for Mac 2019
*Microsoft Exchange Server: mail.middlebury.edu
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*Outlook for Windows 2019
*User Name:&nbsp;Middlebury username (before the @middlebury.edu in your email address)
 
*Next-&gt;finish.
 
  
===== Troubleshooting Outlook<br>  =====
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&nbsp;
  
*Standard Outlook (MAPI protocol) [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/email/outlook/set-up/] may be more stable than Outlook Anywhere, and also can use Domain authentication, making login simpler.
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==== Emails Apps that '''do not support MFA''' ====
*Outlook Anywhere configuration: [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/email/outlook/set-up/outlookanywhere.htm]
 
*'''Problems with configuring Outlook:''' When basic troubleshooting fails and you've already checked [[Network Troubleshooting#Decoding_IP_addresses|network connection / IP settings]], try creating a new Outlook profile:<br>[[Create a New Profile in Outlook|Create_a_New_Profile_in_Outlook]]
 
  
===== Outlook for Mac  =====
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*Spark email
 +
*Apple's Mail app (all versions of MacOS 10.13 and earlier)
 +
*Any client that requires the use of the IMAP such as Thunderbird
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*Any client that requires the use of POP such as GMail
  
*Visit the [[How to setup Outlook 2011 to send and receive e-mail|How to setup Outlook 2011 to send and receive e-mail]].&nbsp;
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&nbsp;
  
==== Entourage connect-anywhere settings  ====
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== Middlebury-Specific Set Up Info ==
  
See [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/email/entourage/entourage2004/entourage2004config.htm Entourage 2004] and [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/email/entourage/entourage2008/entourage2008config.htm Entourage 2008] setup articles if needed. Once configured with HTTPS settings, can connect from anywhere on-campus or off-campus.
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<br/> Here is Middlebury-specific information you'll need when following all of the general vendor setup instructions linked below:
  
*Setup new account -&gt; on an Exchange server -&gt; Configure account manually
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*For your ''e-mail address'', use the full @middlebury.edu e-mail address for your account, e.g. '''jsmith@middlebury.edu'''.
*Enter account name (label), (full) Name, (midd) Email address
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*For the ''Server'', use '''outlook.office365.com'''.  
*'''Account ID''' is Midd username; Domain is MIDD
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*Leave the ''Domain'' field blank.  
*We recommend '''leaving password blank'''; user is prompted for pw every time accesses Entourage. Won't forget it that way.
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*For the ''Username'' field, use your full @middlebury.edu email address'''.'''  
*Exchange server: '''https://mail.middlebury.edu'''
 
*Under "Advanced" tab:
 
**Public folders server: '''https://mail.middlebury.edu'''
 
**LDAP server: '''puma''''''.middlebury.edu *'''
 
**Everything else at default settings
 
  
Other than Outlook and Entourage, no email clients work w/ Exchange to my knowledge. Evolution (Gnome-Linux) can connect to Exchange 2000 and 2003 servers; unfortunately we have Exchange 2007 now.
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&nbsp;
  
*previously listed as ad.middlebury.edu, but this will not allow SSL for LDAP lookup - puma or desertcat will allow SSL
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== Set Up Middlebury Email on a Computer ==
  
== Accessing other e-mail accounts from on campus  ==
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=== Outlook for Windows ===
  
There is '''only one server''' that is permitted to send mail from inside the Middlebury network. That server is mail.middlebury.edu . '''Any other outgoing servers''' will not work from on campus!* This means that people who come to Middlebury with external accounts already configured will be able to ''receive'' mail, but not ''send'' mail, while they're here. These accounts should be configured to send mail from the Middlebury SMTP server for the time they are on campus, then afterwards they will need to be set back to the way they were.** Using an outside incoming mail server and middlebury's smtp server on the same account can be a difficult and time consuming, if not impossible task, depending on the client. Webmail access is highly recommended for non-Middlebury email accounts.
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*On Windows computers '''owned by the College''', Outlook should automatically set up your account when you launch it, providing you logged on to the computer using your Middlebury credentials.  
  
*There may be some exceptions to the above statement. You may be able to access external SMTP servers, but only if you meet a couple of criteria:
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*'''Personally-owned''' Windows computers require you to add an account as follows:  
  
#You must authenticate to the external SMTP server.
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:
#You must use SSL or TLS to connect to the external SMTP server.
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::[https://support.microsoft.com/en-us/kb/2758902 Outlook 365] 
#The external SMTP server must use a port other than 25 as all connections to SMTP servers other than mail.middlebury.edu on port 25 will be blocked.
 
  
**If you wish to use mail.middlebury.edu with an outside incoming mail server, note that you will have to use the outside account's username and password to authenticate to the incoming mail server and your middlebury webmail username and password to authenticate to mail.middlebury.edu. On outlook this is not straightforward, and on other clients it may be impossible. In addition, any email you send will appear to have been sent from your middlebury address rather than your outside address. Depending on the recipient's email client, any replies they send may or may not be sent to the outside address. Instead, replies may be sent to the middlebury address, which could cause confusion.
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&nbsp;
  
== External e-mail via POP&nbsp;or IMAP with Middlebury's smtp server<br>  ==
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=== Outlook for Macs ===
  
=== Outlook 2007<br>  ===
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*On Apple computers '''owned by the College''', Outlook will prompt you to supply your full email address and password when launched the first time to complete the account setup.
  
As of 7/20/2009
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*'''Personally-owned''' Mac computers require you to add an account as follows:
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;'''&nbsp; It is highly advisable to create a new profile before attempting the following so as not to affect the settings of any current accounts. '''See above section for potential issues.<br>
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:
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::[https://support.office.com/en-us/article/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b#picktab=outlook_for_mac Outlook 365]
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::&nbsp;  
  
#Tools-&gt;Account Settings, select new. (Note that this may get confusing if they already have one account setup for their external address, again, consider creating a new profile)<br>
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== Use Webmail to Access a Shared Account (PC & Mac) ==
#Select Microsoft Exchange, POP3, IMAP or http and click next
 
#Check the manually configure server settings box at the bottom of the page and click next<br>
 
#Select Internet E-mail and click next<br>
 
#Enter your '''Middlebury e-mail address''' in the email address box<br>
 
#Select the appropriate incoming account type, POP&nbsp;or IMAP<br>
 
#Enter the external address's incoming mail server in the incoming mail server box (e.g. imap.gmail.com)<br>
 
#Enter mail.middlebury.edu in the outgoing mail server box. <br>
 
#Enter the account information for your '''external e-mail address''' in the logon information area (check logon using SPA&nbsp;as required by the external e-mail address)<br>
 
#Click "More settings..."<br>
 
#and select the "Log on using"&nbsp;radio button, and enter your '''Middlebury account information'''<br>
 
#Under the advanced tab, in the incoming server area, select the port and encryption type required by the incoming mail server of the external e-mail address<br>
 
#Under the advanced tab, in the outgoing server area, select port 25, and choose TLS as the encyrption type.<br>
 
#Click next, then finish, and the e-mail account should be all set. <br>
 
  
== Accessing email on other applications and devices  ==
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Accessing a shared mailbox via Webmail provides a way to adjust settings and rules that pertain to just the shared account rather than your own -- without need for a password.&nbsp; Here's what to do:
  
Generally, if the correct steps are taken, any mail client should be able to access Middlebury email.
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#Open a browser and log in to Webmail with your own username and password at [http://go.middlebury.edu/mail [http://go.middlebury.edu/mail]].
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#Click your account icon, top right, then choose '''Open another mailbox''' from the drop-down.
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#Type the name of your shared mailbox, select it from the list, then click '''Open'''.
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#A separate tab will open on your browser for the shared account.&nbsp; You can now adjust settings for this account (via the gear cog icon), create mailbox rules, add contacts, and more -- all of which are specific to the shared account rather than your own.  
  
==== iPhone, iPad, iPod Touch (running iOS 7)  as of 1/30/14 ====
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&nbsp;
  
'''Warning''': Unless you are careful to select the option to keep existing information, syncing with an exchange server will DELETE&nbsp;any existing contacts and calendar entries in your iPhone/iPod Touch/iPad.
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== Set Up Middlebury Email on iPhone, iPad, iPod Touch ==
  
# Touch '''Settings'''.
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=== Outlook for iOS ===
# Touch '''Mail, Contacts, Calendars'''.
 
# Touch '''Add Account'''.
 
# Touch '''Exchange'''.  (Note: If you don't see the "Exchange" option when adding an account, you may need an update for your iOS.  See [http://www.apple.com/ios/ Apple Software Update].)
 
# Enter your email address, password, and description (e.g., My Middlebury Account, used for identification only and is not shown elsewhere).
 
#* Depending on your iOS version you may see a field for the domain; if so, enter MIDD.
 
# Touch '''Next'''.
 
#* "Verifying Exchange account information" will display at the top of the screen.  This process may take a few minutes.  Upon successful verification, check marks appear beside all three entries then you are presented with the screen to set up your sync choices (Mail, Contacts, Calendars, Reminders, Notes).
 
# Touch '''Save'''.
 
#* "Adding Account" will display at the top of the screen then you will be returned to the Mail, Contacts, Calendars screen.
 
# Touch '''Settings''' in the upper right corner.  This takes you to the main settings screen.
 
# Press '''Home''' button to return to your device's Home screen.
 
<br>
 
===== E-Mail Sync Options =====
 
  
By default, with your iDevice configured to synchronize Mail, it will only retrieve e-mail messages up to three days old.
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ITS recommends the use of the ''Outlook for iOS'' app in tandem with ''Microsoft's Authenticator'' app:
  
To synchronize e-mail messages that are more than three days old, do the following:
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*[https://support.office.com/en-us/article/set-up-email-in-outlook-for-ios-mobile-app-b2de2161-cc1d-49ef-9ef9-81acd1c8e234?ui=en-US&rs=en-US&ad=US Set up email in Outlook for iOS mobile app]
 +
*[https://mediawiki.middlebury.edu/LIS/Microsoft_Authenticator_App Microsoft Authenticator App] -- how to get it and set it up
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*[https://support.office.com/en-us/article/add-a-shared-mailbox-to-outlook-mobile-f866242c-81b2-472e-8776-6c49c5473c9f <span dir="auto" style="box-sizing: inherit">Add a shared mailbox to Outlook mobile</span>]
  
# Press the '''Home''' button.
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&nbsp;
# Press '''Settings''' > '''Mail, Contacts, Calendars'''.
 
# Under Accounts, select your Exchange account.
 
# Press '''Mail days to Sync'''.
 
# Select how far back you would like to synchronize email messages.
 
#* '''No Limit''' retrieves '''all''' email in your Exchange mailbox.  Depending on the volume of e-mail, your iDevice may not have adequate storage.
 
<br>
 
  
==== Droid Phones  ====
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=== iOS Mail ===
  
1.&nbsp; Follow the instructions on this page https://mediawiki.middlebury.edu/wiki/LIS/Exchange_2010_Migration_-_Updating_Android_iOS
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The iOS ''Mail'' app may also be used.<br/> <br/> '''Warning''': Unless you are careful to select the option to keep existing information, syncing with an exchange server will DELETE&nbsp;any existing contacts and calendar entries in your iPhone/iPod Touch/iPad.
  
2.&nbsp; For both Incoming and Outgoing Mail Servers, please use '''mail.middlebury.edu'''.
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*[https://support.office.com/en-us/article/set-up-email-using-the-ios-mail-app-7e5b180f-bc8f-45cc-8da1-5cefc1e633d1 Set up email using the iOS Mail app]
  
==== Nokia from At&amp;t  ====
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'''Sync Options'''
  
#Menu &gt; Messages &gt; Message
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By default, with your iDevice configured to synchronize Mail, it will only retrieve e-mail messages up to three days old. To synchronize e-mail messages that are more than three days old, do the following:
#Set up new mail
 
#Enter email: username@middlebury.edu
 
#Enter password
 
#Enter username (sometimes is asked again)
 
#Enter domain name: midd
 
#Enter host server: puma (this need to be changed later)
 
#It will start downloading
 
#It will ask if u want to install Mail for Exchange and say 'Yes' to that.
 
#Once done, edit profile and change host name to "https://mail.middlebury.edu"
 
#Enable Syncing..
 
#Your middlebury mail can be checked from the folder "Mail for Exchange".
 
  
Note: The above may not apply to all At&amp;t Nokia phones.
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#Press the '''Home''' button.
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#Press '''Settings''' > '''Accounts & Passwords'''.
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#Under Accounts, select your Exchange account.
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#Press '''Mail days to Sync'''.
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#Select how far back you would like to synchronize email messages.
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#*'''No Limit''' retrieves '''all''' email in your Exchange mailbox. Depending on the volume of e-mail, your iDevice may not have adequate storage.  
  
==== Blackberry  ====
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&nbsp;
  
Blackberry devices can be set to receive Middlebury Email.
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== Set Up Middlebury Email on Android and Other Devices ==
  
#Go to '''Setup'''.
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ITS recommends the use of the ''Outlook for Android'' app in tandem with ''Microsoft's Authenticator'' app:
#Go to '''Email Settings'''.
 
#Click '''Add'''.
 
#Go to '''Other'''.
 
#Enter Middlebury email address and password. Click '''Next'''.(This might take awhile)
 
#You should receive a message saying you will begin to receive mail in 20 minutes.
 
  
<br>If prompted or to troubleshoot, email server is '''mail.middlebury.edu'''
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*[https://support.office.com/en-us/article/set-up-email-in-the-outlook-for-android-app-886db551-8dfa-4fd5-b835-f8e532091872 Set up email&nbsp; in Outlook for Android app.]
 +
*Obtain [https://www.microsoft.com/en-us/account/authenticator#getapp Microsoft's Authenticator app] on Google Play.
  
==== Mac Mail  ====
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<br/> For other devices, search for instructions explaining how to set up an Exchange (ActiveSync) account on your particular operating system. Supply [[Email_configuration#Middlebury-Specific_Set_Up_Info|Middlebury-specific info]] (see above) when requested.<br/> <br/> &nbsp;
  
In OS 10.6
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== Access Other Email Accounts From On-Campus ==
  
Use default configuration - picks up information from autodiscover.middlebury.edu. Works well on campus.
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There is '''only one server''' that is permitted to send mail from inside the Middlebury network. That server is mail.middlebury.edu . '''Any other outgoing servers''' will not work from on campus! This means that people who come to Middlebury with external accounts already configured in their desktop e-mail clients will be able to ''receive'' mail, but not ''send'' mail, while they're here. These accounts should be configured to send mail from the Middlebury SMTP server for the time they are on campus, then afterwards they will need to be set back to the way they were. Using an outside incoming mail server and middlebury's smtp server on the same account can be a difficult and time consuming, if not impossible task, depending on the client. '''Web access is highly recommended for non-Middlebury email accounts.'''
  
*Notes from midd_unplugged? Off-campus?
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*There may be some exceptions to the above statement. You may be able to access external SMTP servers, but only if you meet a couple of criteria:
  
Other Versions as of 8/31/2009
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#You must authenticate to the external SMTP server.
 +
#You must use SSL or TLS to connect to the external SMTP server.
 +
#The external SMTP server must use a port other than 25 as all connections to SMTP servers other than mail.middlebury.edu on port 25 will be blocked.
  
#Either open Mail for the first time or Mail-&gt;Preferences, select the accounts tab, and click the plus button under the list of accounts.
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*If you wish to use mail.middlebury.edu with an outside incoming mail server, note that you will have to use the outside account's username and password to authenticate to the incoming mail server and your middlebury webmail username and password to authenticate to mail.middlebury.edu. On outlook this is not straightforward, and on other clients it may be impossible. In addition, any email you send will appear to have been sent from your middlebury address rather than your outside address. Depending on the recipient's email client, any replies they send may or may not be sent to the outside address. Instead, replies may be sent to the middlebury address, which could cause confusion. Again, it is recommended to use web access for external accounts while you are on campus.  
#Enter your name and your Middlebury username&nbsp; and password, then click continue
 
#In the Incoming Mail Server window:
 
#Select IMAP or Exchange as the account type
 
#Incoming mail server: mail.middlebury.edu
 
#User Name and password are your current middlebury credentials
 
#If you selected Exchange as the account type, use mail.middlebury.edu as the&nbsp;Outlook Web Access Server
 
#In the Outgoing Mail Server window:
 
#Outgoing Mail Server:&nbsp;mail.middlebury.edu
 
#Check use Authentication
 
#User Name and Password are you current middlebury credentials
 
#Click Continue, then Create.
 
  
If these steps don't work, we'd recommend that you backup all e-mail from an account, delete it, and re-add it.
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&nbsp;
  
==== Gmail<br>  ====
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== Forward Middlebury Email ==
  
As of 1-19-2011
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You may forward e-mail sent to your Middlebury account to an off-campus e-mail address you specify using a forwarding utility. For usage instructions and important limitations, refer to [[Mail_Forwarding|Mail Forwarding]].
  
First log in to your gmail account. Click Settings-&gt;Accounts and Import tab. Then:
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&nbsp;
  
To Send As your Middlebury account through Gmail:
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== See also ==
  
#Click the 'send email from another address' button
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*[[Email_Issues|Email Issues]]
#In the window that opens enter your name and middlebury email address, then click next step
 
#Select Send through middlebury.edu SMTP servers
 
#SMTP Server: ssmtp.middlebury.edu
 
#Username: Middlebury username @middlebury.edu
 
#Password: Middlebury password
 
#Check always use a secure connection
 
#Port: 587
 
#Click add account
 
#Enter the code you will be sent in an email or click the verification link, you should be all set.
 
  
To receive mail from your Middlebury account: (note that this will cause all email in your Middlebury inbox to be placed into your Gmail inbox. Depending on the settings you choose here, all past and future email may be unrecoverably deleted off of your Middlebury account. Remember the helpdesk does not officially support Gmail and you will be responsible for troubleshooting any issues you may encounter.)<br>
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[[Category:E-Mail]] [[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:Outlook]] [[Category:Mail]]
 
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[[Category:TDXKB]]
#Click the 'Add POP3 mail account' button
 
#Enter your full Middlebury email address, then click next step
 
#Enter your Middlebury username (including @middlebury.edu) and password
 
#POP Server: mail.middlebury.edu
 
#Port: 110 (and do leave 'Always use a secure connection (SSL) when retrieving mail' unchecked), or Port 995 (with 'Always use a secure connection (SSL) when retrieving mail' checked)
 
#Just to be safe, it is best to check 'Leave a copy of retrieved messages on the server'. This prevents gmail from deleting any messages on our servers. Note that unless you periodically delete messages from your mailbox at go.middlebury.edu/mail your Middlebury inbox may eventually fill up.
 
#Click add account.
 
 
 
==== Thunderbird  ====
 
 
 
How to configure Thunderbird version 2.0.0.16 to connect to Midd email using IMAP.
 
 
 
#Follow account wizard using normal IMAP configuration as directed above. Type IMAP, incoming server mail.middlebury.edu.
 
#Go into Account Settings to make some manual changes:
 
#In Server Settings, for Security Settings, use "TLS Encryption, If Available" with secure authentication.
 
#In Copies &amp; Folders, configure to place a copy of sent messages in "Other" folder: "Sent Items" folder on that account. (Saves on server in same folder as Outlook saves sent items.)
 
#Under Outgoing Server, set the outgoing server as mail.middlebury.edu and set it to use secure connection "TLS, if available".
 
#Close Account Settings window and click on the new account's Inbox in the Folders view at left. If all is connected correctly, you should be able to enter the password and see the inbox mail as normal.
 
#Right-click on the email address listed above Inbox in the Folder view at left and choose "Subscribe". A list of all folders associated with that account will appear; click the checkbox next to each folder that you want to add to Thunderbird's mailbox view.
 
#User should be all set. Verify that he can send / receive mail, that all messages show up in the folders they are in, and that sent items show up in "Sent Items" folder.
 
 
 
== Forwarding Middlebury e-mail ==
 
 
 
You can forward your Middlebury email to another account using [http://go.middlebury.edu/forward go/forward].
 
 
 
'''Very important caveats:'''
 
 
 
*You cannot forward one Middlebury account to another Middlebury account, just to an external account.
 
*''Never'' forward multiple Middlebury accounts to the same external account.
 
*You must login to your Middlebury account if sending to a list that has special permissions, such as a class list.
 
 
 
For more details see [[Mail Forwarding]].
 
 
 
== See also  ==
 
 
 
*[[Email Issues]]
 
*[[POP, IMAP, SMTP Clients]]
 
 
 
[[Category:E-Mail]]
 
[[Category:Helpdesk Documentation]]
 
[[Category:Public Search]]
 

Latest revision as of 15:07, 17 September 2021

We advise connecting to Middlebury's Office 365 and Exchange Online email system as directly as possible using the recommended clients. These methods offer superior functionality, organization, and security, keeping your Middlebury email separate from other personal accounts you may have.

Recommended Email Apps


When using your own device or a computer assigned for your regular use:

  • Windows computer - Microsoft Outlook with Exchange account
  • Macintosh computer - Microsoft Outlook with Exchange account (Mac Mail does not include some Office features.)
  • Phone/Tablet - Microsoft Outlook app with Exchange account in tandem with Microsoft's Authenticator app to support multi-factor authentication.

When on the road -or- in a lab (not using your device):

Some prefer Webmail for use on their regular computers as well.
 

Email Apps and Multi-Factor Authentication

Please note that not all email apps support multi-factor authentication (MFA).

 

 

Email Apps that have been tested and confirmed to support MFA

  • Outlook Web App (Webmail)
  • Outlook.com (Part of Office 365)
  • Outlook for Mac 2016 (or newer)
  • Outlook for Windows 2016 (or newer)
  • Outlook for iOS
  • Outlook for Android
  • Apple's Mail app (with MacOS Mojave or newer)
  • Apple's Mail app for iOS (iOS 11 or newer)
  • 9Folders Nine v4 (Android App)

 

Email Apps that should support MFA, but have not been tested

  • Outlook for Mac 2019
  • Outlook for Windows 2019

 

Emails Apps that do not support MFA

  • Spark email
  • Apple's Mail app (all versions of MacOS 10.13 and earlier)
  • Any client that requires the use of the IMAP such as Thunderbird
  • Any client that requires the use of POP such as GMail

 

Middlebury-Specific Set Up Info


Here is Middlebury-specific information you'll need when following all of the general vendor setup instructions linked below:

  • For your e-mail address, use the full @middlebury.edu e-mail address for your account, e.g. jsmith@middlebury.edu.
  • For the Server, use outlook.office365.com.
  • Leave the Domain field blank.
  • For the Username field, use your full @middlebury.edu email address.

 

Set Up Middlebury Email on a Computer

Outlook for Windows

  • On Windows computers owned by the College, Outlook should automatically set up your account when you launch it, providing you logged on to the computer using your Middlebury credentials.
  • Personally-owned Windows computers require you to add an account as follows:
Outlook 365

 

Outlook for Macs

  • On Apple computers owned by the College, Outlook will prompt you to supply your full email address and password when launched the first time to complete the account setup.
  • Personally-owned Mac computers require you to add an account as follows:
Outlook 365
 

Use Webmail to Access a Shared Account (PC & Mac)

Accessing a shared mailbox via Webmail provides a way to adjust settings and rules that pertain to just the shared account rather than your own -- without need for a password.  Here's what to do:

  1. Open a browser and log in to Webmail with your own username and password at [http://go.middlebury.edu/mail].
  2. Click your account icon, top right, then choose Open another mailbox from the drop-down.
  3. Type the name of your shared mailbox, select it from the list, then click Open.
  4. A separate tab will open on your browser for the shared account.  You can now adjust settings for this account (via the gear cog icon), create mailbox rules, add contacts, and more -- all of which are specific to the shared account rather than your own.

 

Set Up Middlebury Email on iPhone, iPad, iPod Touch

Outlook for iOS

ITS recommends the use of the Outlook for iOS app in tandem with Microsoft's Authenticator app:

 

iOS Mail

The iOS Mail app may also be used.

Warning: Unless you are careful to select the option to keep existing information, syncing with an exchange server will DELETE any existing contacts and calendar entries in your iPhone/iPod Touch/iPad.

Sync Options

By default, with your iDevice configured to synchronize Mail, it will only retrieve e-mail messages up to three days old. To synchronize e-mail messages that are more than three days old, do the following:

  1. Press the Home button.
  2. Press Settings > Accounts & Passwords.
  3. Under Accounts, select your Exchange account.
  4. Press Mail days to Sync.
  5. Select how far back you would like to synchronize email messages.
    • No Limit retrieves all email in your Exchange mailbox. Depending on the volume of e-mail, your iDevice may not have adequate storage.

 

Set Up Middlebury Email on Android and Other Devices

ITS recommends the use of the Outlook for Android app in tandem with Microsoft's Authenticator app:


For other devices, search for instructions explaining how to set up an Exchange (ActiveSync) account on your particular operating system. Supply Middlebury-specific info (see above) when requested.

 

Access Other Email Accounts From On-Campus

There is only one server that is permitted to send mail from inside the Middlebury network. That server is mail.middlebury.edu . Any other outgoing servers will not work from on campus! This means that people who come to Middlebury with external accounts already configured in their desktop e-mail clients will be able to receive mail, but not send mail, while they're here. These accounts should be configured to send mail from the Middlebury SMTP server for the time they are on campus, then afterwards they will need to be set back to the way they were. Using an outside incoming mail server and middlebury's smtp server on the same account can be a difficult and time consuming, if not impossible task, depending on the client. Web access is highly recommended for non-Middlebury email accounts.

  • There may be some exceptions to the above statement. You may be able to access external SMTP servers, but only if you meet a couple of criteria:
  1. You must authenticate to the external SMTP server.
  2. You must use SSL or TLS to connect to the external SMTP server.
  3. The external SMTP server must use a port other than 25 as all connections to SMTP servers other than mail.middlebury.edu on port 25 will be blocked.
  • If you wish to use mail.middlebury.edu with an outside incoming mail server, note that you will have to use the outside account's username and password to authenticate to the incoming mail server and your middlebury webmail username and password to authenticate to mail.middlebury.edu. On outlook this is not straightforward, and on other clients it may be impossible. In addition, any email you send will appear to have been sent from your middlebury address rather than your outside address. Depending on the recipient's email client, any replies they send may or may not be sent to the outside address. Instead, replies may be sent to the middlebury address, which could cause confusion. Again, it is recommended to use web access for external accounts while you are on campus.

 

Forward Middlebury Email

You may forward e-mail sent to your Middlebury account to an off-campus e-mail address you specify using a forwarding utility. For usage instructions and important limitations, refer to Mail Forwarding.

 

See also

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