Difference between revisions of "Email configuration"

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== Why use Middlebury's e-mail system?  ==
Content for this wiki page has been moved to the TeamDynamix Knowledge Base:
We recommend that all users connect to Middlebury's Exchange server as directly as possible using our recommended clients. These methods offer superior functionality, organization, and security, keeping your Middlebury e-mail separate from other personal accounts you may have.
[[Category:E-Mail]] [[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:Outlook]] [[Category:Mail]]
''If you are only going to be on campus a short time (e.g. summer students) and don't want to use a different interface, or you have just graduated, you may [[Mail Forwarding|forward]] your Middlebury e-mail to another address to ease the transition. Please be aware that permissions for various campus services (such as sending email to a class list) rely on group membership - these will not work using your external e-mail account.''
==Recommended Clients==
*My own device or a computer assigned for my regular use:
**Windows computer - Microsoft Outlook with Microsoft Exchange account.
**Macintosh computer - Microsoft Outlook or Mac Mail with Microsoft Exchange account (Mac Mail may not have some Office features.)
**Phone/Tablet/PDA - your device's native mail app with Exchange account (using ActiveSync if applicable).
*On the road -or- in a lab (not my device):
**Outlook Web App (Webmail): [http://mail.middlebury.edu go/webmail]
Some find that Webmail is the most convenient method of access from their regular computer as well.
== Set-up Exchange Accounts in Microsoft Outlook  ==
''For additional troubleshooting advice, see [[Microsoft Office]].''
=== Outlook 2010/2013 for Windows ===
On Windows computers owned by the college, Outlook should automatically setup your account when you launch it, provided you are logged in using your College credentials. Personally-owned Windows computers require you to [http://office.microsoft.com/en-us/outlook-help/add-or-remove-an-e-mail-account-HA001231634.aspx#BM3 add another account], with the following settings:
*Account type: Microsoft Exchange
*Microsoft Exchange Server: '''mail.middlebury.edu'''
*User Name:  your Middlebury username (the part of your e-mail address before the @middlebury.edu)
=== Outlook 2011 for Mac  ===
*To configure Outlook on your Mac, visit [[How to setup Outlook 2011 to send and receive e-mail|Outlook 2011 Setup]].
== Accessing other e-mail accounts from on campus  ==
There is '''only one server''' that is permitted to send mail from inside the Middlebury network. That server is mail.middlebury.edu . '''Any other outgoing servers''' will not work from on campus! This means that people who come to Middlebury with external accounts already configured will be able to ''receive'' mail, but not ''send'' mail, while they're here. These accounts should be configured to send mail from the Middlebury SMTP server for the time they are on campus, then afterwards they will need to be set back to the way they were. Using an outside incoming mail server and middlebury's smtp server on the same account can be a difficult and time consuming, if not impossible task, depending on the client. '''Web access is highly recommended for non-Middlebury email accounts.'''
*There may be some exceptions to the above statement. You may be able to access external SMTP servers, but only if you meet a couple of criteria:
#You must authenticate to the external SMTP server.
#You must use SSL or TLS to connect to the external SMTP server.
#The external SMTP server must use a port other than 25 as all connections to SMTP servers other than mail.middlebury.edu on port 25 will be blocked.
*If you wish to use mail.middlebury.edu with an outside incoming mail server, note that you will have to use the outside account's username and password to authenticate to the incoming mail server and your middlebury webmail username and password to authenticate to mail.middlebury.edu. On outlook this is not straightforward, and on other clients it may be impossible. In addition, any email you send will appear to have been sent from your middlebury address rather than your outside address. Depending on the recipient's email client, any replies they send may or may not be sent to the outside address. Instead, replies may be sent to the middlebury address, which could cause confusion. Again, it is recommended to use web access for external accounts while you are on campus.
== External e-mail via POP&nbsp;or IMAP with Middlebury's smtp server<br>  ==
=== Outlook 2007<br>  ===
As of 7/20/2009
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;'''&nbsp; It is highly advisable to create a new profile before attempting the following so as not to affect the settings of any current accounts. '''See above section for potential issues.<br>
#Tools-&gt;Account Settings, select new. (Note that this may get confusing if they already have one account setup for their external address, again, consider creating a new profile)<br>
#Select Microsoft Exchange, POP3, IMAP or http and click next
#Check the manually configure server settings box at the bottom of the page and click next<br>
#Select Internet E-mail and click next<br>
#Enter your '''Middlebury e-mail address''' in the email address box<br>
#Select the appropriate incoming account type, POP&nbsp;or IMAP<br>
#Enter the external address's incoming mail server in the incoming mail server box (e.g. imap.gmail.com)<br>
#Enter mail.middlebury.edu in the outgoing mail server box. <br>
#Enter the account information for your '''external e-mail address''' in the logon information area (check logon using SPA&nbsp;as required by the external e-mail address)<br>
#Click "More settings..."<br>
#and select the "Log on using"&nbsp;radio button, and enter your '''Middlebury account information'''<br>
#Under the advanced tab, in the incoming server area, select the port and encryption type required by the incoming mail server of the external e-mail address<br>
#Under the advanced tab, in the outgoing server area, select port 25, and choose TLS as the encyrption type.<br>
#Click next, then finish, and the e-mail account should be all set. <br>
== Accessing email on other applications and devices  ==
Generally, if the correct steps are taken, any mail client should be able to access Middlebury email.
==== iPhone, iPad, iPod Touch (running iOS 7)  as of 1/30/14 ====
'''Warning''': Unless you are careful to select the option to keep existing information, syncing with an exchange server will DELETE&nbsp;any existing contacts and calendar entries in your iPhone/iPod Touch/iPad.
# Touch '''Settings'''.
# Touch '''Mail, Contacts, Calendars'''.
# Touch '''Add Account'''.
# Touch '''Exchange'''.  (Note: If you don't see the "Exchange" option when adding an account, you may need an update for your iOS.  See [http://www.apple.com/ios/ Apple Software Update].)
# Enter your email address, password, and description (e.g., My Middlebury Account, used for identification only and is not shown elsewhere).
#* Depending on your iOS version you may see a field for the domain; if so, enter MIDD.
# Touch '''Next'''.
#* "Verifying Exchange account information" will display at the top of the screen.  This process may take a few minutes.  Upon successful verification, check marks appear beside all three entries then you are presented with the screen to set up your sync choices (Mail, Contacts, Calendars, Reminders, Notes).
# Touch '''Save'''.
#* "Adding Account" will display at the top of the screen then you will be returned to the Mail, Contacts, Calendars screen.
# Touch '''Settings''' in the upper right corner.  This takes you to the main settings screen.
# Press '''Home''' button to return to your device's Home screen.
===== E-Mail Sync Options =====
By default, with your iDevice configured to synchronize Mail, it will only retrieve e-mail messages up to three days old.
To synchronize e-mail messages that are more than three days old, do the following:
# Press the '''Home''' button.
# Press '''Settings''' > '''Mail, Contacts, Calendars'''.
# Under Accounts, select your Exchange account.
# Press '''Mail days to Sync'''.
# Select how far back you would like to synchronize email messages.
#* '''No Limit''' retrieves '''all''' email in your Exchange mailbox.  Depending on the volume of e-mail, your iDevice may not have adequate storage.
==== Droid Phones  ====
1.&nbsp; Follow the instructions on this page https://mediawiki.middlebury.edu/wiki/LIS/Exchange_2010_Migration_-_Updating_Android_iOS
2.&nbsp; For both Incoming and Outgoing Mail Servers, please use '''mail.middlebury.edu'''.
==== Nokia from At&amp;t  ====
#Menu &gt; Messages &gt; Message
#Set up new mail
#Enter email: username@middlebury.edu
#Enter password
#Enter username (sometimes is asked again)
#Enter domain name: midd
#Enter host server: puma (this need to be changed later)
#It will start downloading
#It will ask if u want to install Mail for Exchange and say 'Yes' to that.
#Once done, edit profile and change host name to "https://mail.middlebury.edu"
#Enable Syncing..
#Your middlebury mail can be checked from the folder "Mail for Exchange".
Note: The above may not apply to all At&amp;t Nokia phones.
==== Blackberry  ====
Blackberry devices can be set to receive Middlebury Email.
#Go to '''Setup'''.
#Go to '''Email Settings'''.
#Click '''Add'''.
#Go to '''Other'''.
#Enter Middlebury email address and password. Click '''Next'''.(This might take awhile)
#You should receive a message saying you will begin to receive mail in 20 minutes.
If prompted or to troubleshoot, email server is '''mail.middlebury.edu'''
Instructions for [[Blackberry|Blackberry 10 setup]].
==== Mac Mail  ====
In OS 10.6
Use default configuration - picks up information from autodiscover.middlebury.edu. Works well on campus.
*Notes from midd_unplugged? Off-campus?
Other Versions as of 8/31/2009
#Either open Mail for the first time or Mail-&gt;Preferences, select the accounts tab, and click the plus button under the list of accounts.
#Enter your name and your Middlebury username&nbsp; and password, then click continue
#In the Incoming Mail Server window:
#Select IMAP or Exchange as the account type
#Incoming mail server: mail.middlebury.edu
#User Name and password are your current middlebury credentials
#If you selected Exchange as the account type, use mail.middlebury.edu as the&nbsp;Outlook Web Access Server
#In the Outgoing Mail Server window:
#Outgoing Mail Server:&nbsp;mail.middlebury.edu
#Check use Authentication
#User Name and Password are you current middlebury credentials
#Click Continue, then Create.
If these steps don't work, we'd recommend that you backup all e-mail from an account, delete it, and re-add it.
==== Gmail<br>  ====
As of 1-19-2011
First log in to your gmail account. Click Settings-&gt;Accounts and Import tab. Then:
To Send As your Middlebury account through Gmail:
#Click the 'send email from another address' button
#In the window that opens enter your name and middlebury email address, then click next step
#Select Send through middlebury.edu SMTP servers
#SMTP Server: ssmtp.middlebury.edu
#Username: Middlebury username @middlebury.edu
#Password: Middlebury password
#Check always use a secure connection
#Port: 587
#Click add account
#Enter the code you will be sent in an email or click the verification link, you should be all set.
To receive mail from your Middlebury account: (note that this will cause all email in your Middlebury inbox to be placed into your Gmail inbox. Depending on the settings you choose here, all past and future email may be unrecoverably deleted off of your Middlebury account. Remember the helpdesk does not officially support Gmail and you will be responsible for troubleshooting any issues you may encounter.)<br>
#Click the 'Add POP3 mail account' button
#Enter your full Middlebury email address, then click next step
#Enter your Middlebury username (including @middlebury.edu) and password
#POP Server: mail.middlebury.edu
#Port: 110 (and do leave 'Always use a secure connection (SSL) when retrieving mail' unchecked), or Port 995 (with 'Always use a secure connection (SSL) when retrieving mail' checked)
#Just to be safe, it is best to check 'Leave a copy of retrieved messages on the server'. This prevents gmail from deleting any messages on our servers. Note that unless you periodically delete messages from your mailbox at go.middlebury.edu/mail your Middlebury inbox may eventually fill up.
#Click add account.
==== Thunderbird  ====
How to configure Thunderbird version to connect to Midd email using IMAP.
#Follow account wizard using normal IMAP configuration as directed above. Type IMAP, incoming server mail.middlebury.edu.
#Go into Account Settings to make some manual changes:
#In Server Settings, for Security Settings, use "TLS Encryption, If Available" with secure authentication.
#In Copies &amp; Folders, configure to place a copy of sent messages in "Other" folder: "Sent Items" folder on that account. (Saves on server in same folder as Outlook saves sent items.)
#Under Outgoing Server, set the outgoing server as mail.middlebury.edu and set it to use secure connection "TLS, if available".
#Close Account Settings window and click on the new account's Inbox in the Folders view at left. If all is connected correctly, you should be able to enter the password and see the inbox mail as normal.
#Right-click on the email address listed above Inbox in the Folder view at left and choose "Subscribe". A list of all folders associated with that account will appear; click the checkbox next to each folder that you want to add to Thunderbird's mailbox view.
#User should be all set. Verify that he can send / receive mail, that all messages show up in the folders they are in, and that sent items show up in "Sent Items" folder.
== Forwarding Middlebury e-mail ==
You can forward your Middlebury email to another account using [http://go.middlebury.edu/forward go/forward].
'''Very important caveats:'''
*You cannot forward one Middlebury account to another Middlebury account, just to an external account.
*''Never'' forward multiple Middlebury accounts to the same external account.
*You must login to your Middlebury account if sending to a list that has special permissions, such as a class list.
For more details see [[Mail Forwarding]].
== See also  ==
*[[Email Issues]]
*[[POP, IMAP, SMTP Clients]]
[[Category:Helpdesk Documentation]]
[[Category:Public Search]]

Latest revision as of 10:55, 17 February 2022

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