Middlebury

Difference between revisions of "Email configuration"

 
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[[Category:E-Mail]]
 
== See also ==
 
  
* [[Email Issues]]
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We advise connecting to Middlebury's Office 365 and Exchange Online email system as directly as possible using the recommended clients. These methods offer superior functionality, organization, and security, keeping your Middlebury email separate from other personal accounts you may have.
  
== Choosing the right Email options for me - and why use Middlebury's Email system? ==
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== Recommended Email Apps ==
  
*While you may forward your Email to another system, permissions for various campus services rely on group membership (such as sending email to a class list) - these will not work using your external Email account
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<br/> '''When using your own device or a computer assigned for your regular use:'''
  
*What service(s) are right for me?
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*Windows computer - Microsoft Outlook with Exchange account
**My own device or a computer assigned for my regular use:
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*Macintosh computer - Microsoft Outlook with Exchange account (Mac Mail does not include some Office features.)  
***Windows computer - Microsoft Outlook - configure as Exchange Server client; Outlook Anywhere suggested, if portable
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*Phone/Tablet - Microsoft Outlook app with Exchange account in tandem with Microsoft's Authenticator app to support multi-factor authentication.
***Macintosh computer - Entourage - configure manually as Exchange server client (note: some versions of Entourage do not support this; contact Helpdesk for more information)
 
***PDA/Phone
 
  
**On the road -or- in a lab (not my device)
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'''When on the road -or- in a lab (not using your device):'''
***Outlook Web Access - http://mail.middlebury.edu
 
  
==Microsoft Exchange Email Services: An Overview==
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*Outlook Web App (Webmail): [http://mail.middlebury.edu http://go.middlebury.edu/webmail]
*details include common program settings for key services
 
*from most to least recommended in terms of reliability, access to information, and available support
 
  
**-          Outlook Web Access [http://mail.middlebury.edu]
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Some prefer Webmail for use on their regular computers as well.<br/> &nbsp;
***Pros: accessible on any computer on the Internet
 
***Cons: Light version lacks support for Public Folders, editing of Distribution Lists, and more
 
**-          Outlook - Exchange Server (MAPI) [panther.middlebury.edu]
 
***Pros: reliable, single sign-on with Domain login
 
***Cons: Windows only, on-campus or VPN only
 
**-          Outlook Anywhere access for Outlook 2003 or 2007 [panther.middlebury.edu w/ "Outlook Anywhere" via https://mail.middlebury.edu - see documentation!]
 
***Pros: access to account from off campus, same features as with MAPI
 
***Cons: additional login required even when already authenticated to Windows domain
 
**-          "Entourage Anywhere" - Microsoft Entourage manually configured as Exchange server client [see documentation]
 
***Pros: most Exchange services accessible, most of those that are work off-campus too
 
***Cons: no support for server-based distribution lists, notes, journals;
 
**-          Exchange ActiveSync for handheld devices [mail.middlebury.edu]
 
***Pros: variety of devices, accessibility off campus, calendar/contact support
 
***Cons: configuration varies, limited features
 
  
**-          SMTP – ssmtp.middlebury.edu [ssmtp.middlebury.edu - authentication required, TLS required
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== Email Apps and Multi-Factor Authentication ==
***Pros: works off campus - most of the time, for use to SEND email in conjunction with POP3 or IMAP4 accounts (see below)
 
***Cons: see limitations of POP3 & IMAP4 listed below
 
**-         IMAP4 – mail.middlebury.edu
 
***Pros: supports access to all email folders in account (may have to subscribe); low bandwidth if only header information is downloaded, supported by most programs, accessible off campus
 
***Cons: no calendar/contact information from server, relies on SMTP for sending
 
**-          POP3 – mail.middlebury.edu
 
***Pros: supported by almost all email programs, easy to use
 
***Cons: only accesses email, and only from the Inbox; removes email from server by default, no calendar/contact information from server, relies on SMTP for sending
 
  
== Set-up Exchange on Outlook or Entourage  ==
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Please note that not all email apps support multi-factor authentication (MFA).
  
For troubleshooting advice on the programs Outlook or Entourage, see [[Microsoft Office]].
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&nbsp;
  
Note:&nbsp;The instructions below assume you are on campus and connected to a secure network while doing the setup. Once you do the setup once on our network, you should be able to access your email from off-campus. However, you may not be able to complete the initial setup without additional steps not listed here if you are not on one of our secured networks.
 
  
==== Outlook  ====
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==== Email Apps that have been '''tested and confirmed to support MFA''' ====
  
*Add a new e-mail account-&gt;Microsoft Exchange
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*Outlook Web App (Webmail)
*Microsoft Exchange Server:&nbsp;panther.middlebury.edu
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*Outlook.com (Part of Office 365)
*User Name:&nbsp;Middlebury username (before the @middlebury.edu in your email address)
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*Outlook for Mac 2016 (or newer)
*Next-&gt;finish.
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*Outlook for Windows 2016 (or newer)
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*Outlook for iOS
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*Outlook for Android
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*Apple's Mail app (with MacOS Mojave or newer)
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*Apple's Mail app for iOS (iOS 11 or newer)  
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*9Folders Nine v4 (Android App)
  
===== Troubleshooting Outlook<br> =====
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&nbsp;
  
*Standard Outlook (MAPI protocol) [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/email/outlook/set-up/] may be more stable than Outlook Anywhere, and also can use Domain authentication, making login simpler.
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==== Email Apps that '''should support MFA''', but have not been tested ====
*Outlook Anywhere configuration: [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/email/outlook/set-up/outlookanywhere.htm]
 
*'''Problems with configuring Outlook:''' When basic troubleshooting fails and you've already checked [[Network Troubleshooting#Decoding_IP_addresses|network connection / IP settings]], try creating a new Outlook profile.
 
**Control Panel -&gt; '''Mail'''
 
**'''Show Profiles''' -&gt; add new profile, set as default
 
  
==== Entourage connect-anywhere settings  ====
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*Outlook for Mac 2019
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*Outlook for Windows 2019
  
See [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/email/entourage/entourage2004/entourage2004config.htm Entourage 2004] and [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/email/entourage/entourage2008/entourage2008config.htm Entourage 2008] setup articles if needed. Once configured with HTTPS settings, can connect from anywhere on-campus or off-campus.
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&nbsp;
  
*Setup new account -&gt; on an Exchange server -&gt; Configure account manually
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==== Emails Apps that '''do not support MFA''' ====
*Enter account name (label), (full) Name, (midd) Email address
 
*'''Account ID''' is Midd username; Domain is MIDD
 
*We recommend '''leaving password blank'''; user is prompted for pw every time accesses Entourage. Won't forget it that way.
 
*Exchange server: '''https://mail.middlebury.edu'''
 
*Under "Advanced" tab:
 
**Public folders server: '''https://mail.middlebury.edu'''
 
**LDAP server: '''puma''''''.middlebury.edu *'''
 
**Everything else at default settings
 
  
Other than Outlook and Entourage, no email clients work w/ Exchange to my knowledge. Evolution (Gnome-Linux) can connect to Exchange 2000 and 2003 servers; unfortunately we have Exchange 2007 now.
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*Spark email  
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*Apple's Mail app (all versions of MacOS 10.13 and earlier)  
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*Any client that requires the use of the IMAP such as Thunderbird
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*Any client that requires the use of POP such as GMail
  
*previously listed as ad.middlebury.edu, but this will not allow SSL for LDAP lookup - puma or desertcat will allow SSL
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&nbsp;
  
== POP and IMAP connections  ==
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== Middlebury-Specific Set Up Info ==
  
The POP protocol will download all mail from the server (Inbox only) onto the user's computer and the mails will be deleted from the server (It is, however, possible to select an option to leave the messages on the server for a specified amount of time). IMAP, on the other hand, ''keeps'' all mail on the server and accesses it remotely. IMAP allows one to 'subscribe' to some or all email folders. Neither provide access to Calendar, Contacts, Notes, or Journal folders on server. Such items are stored locally, if supported by the client software - thus the advantage to Exchange client.
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<br/> Here is Middlebury-specific information you'll need when following all of the general vendor setup instructions linked below:
  
==== General Notes on POP and IMAP:  ====
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*For your ''e-mail address'', use the full @middlebury.edu e-mail address for your account, e.g. '''jsmith@middlebury.edu'''.
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*For the ''Server'', use '''outlook.office365.com'''.
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*Leave the ''Domain'' field blank.
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*For the ''Username'' field, use your full @middlebury.edu email address'''.'''
  
#SSL can be enabled for incoming mail at mail.middlebury.edu, however it requires manually setting the port to 995 instead of 110 for POP, or the port to 993 instead of 143 for IMAP. At least gmail and outlook, and likely other clients allow the port to be set manually.
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&nbsp;
#TLS can't be enabled for incoming mail using POP in outlook, but when using IMAP, TLS can be enabled and allows a connection to mail.middlebury.edu over the default port 143.
 
#Outgoing mail requires TLS to connect to ssmtp.middlebury.edu. TLS works in outlook if the port specified is port 25.
 
#SSL cannot be used to connect to ssmtp.middlebury.edu over port 25 in Outlook. The error message in outlook is: "Send test e-mail message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance."<br>SSL&nbsp;does appear to work to connect to ssmtp.middlebury.edu over port 25 using Macmail.
 
  
==== Setting up POP or IMAP  ====
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== Set Up Middlebury Email on a Computer ==
  
*'''Incoming mail''' server should be '''mail.middlebury.edu'''. You are not currently required to use SSL for either POP&nbsp;or IMAP, but it is highly recommended. If you wish to use SSL, make sure to change the port to 995 (for POP)&nbsp;or 993 (for IMAP). Our incoming mail server does requires authentication, which means that you need enter your middlebury username and password to receive mail. Your mail program will give you an option to save this username and password so you don't have to enter it every time you want to receive mail. We recommend that you do not choose this option, as you are required to change your Middlebury password every six months. <br>
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=== Outlook for Windows ===
*'''Outgoing mail''' server should be '''ssmtp.middlebury.edu''' and does require TLS encryption using port 25. SSL&nbsp;may also work. Also requires authentication w/ same credentials as incoming server. Do not use secure password authentication.
 
*You '''can''' send email while connected to midd_unplugged or off-campus networks using the above configuration, including POP, IMAP, and Exchange. <br>
 
  
== Accessing other e-mail accounts from on campus  ==
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*On Windows computers '''owned by the College''', Outlook should automatically set up your account when you launch it, providing you logged on to the computer using your Middlebury credentials.
  
There is '''only one server''' that is permitted to send mail from inside the Middlebury network. That server is ssmtp.middlebury.edu . '''Any other outgoing servers''' will not work from on campus!* This means that people who come to Middlebury with external accounts already configured will be able to ''receive'' mail, but not ''send'' mail, while they're here. These accounts should be configured to send mail from the Middlebury SMTP server for the time they are on campus, then afterwards they will need to be set back to the way they were.** Using an outside incoming mail server and middlebury's smtp server on the same account can be a difficult and time consuming, if not impossible task, depending on the client. Webmail access is highly recommended for non-Middlebury email accounts.
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*'''Personally-owned''' Windows computers require you to add an account as follows:
  
*There may be some exceptions to the above statement. You may be able to access external SMTP servers, but only if you meet a couple of criteria:
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:
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::[https://support.microsoft.com/en-us/kb/2758902 Outlook 365] 
  
#You must authenticate to the external SMTP server.
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&nbsp;
#You must use SSL or TLS to connect to the external SMTP server.
 
#The external SMTP server must use a port other than 25 as all connections to SMTP servers other than ssmtp.middlebury.edu on port 25 will be blocked.
 
  
**If you wish to use ssmtp.middlebury.edu with an outside incoming mail server, note that you will have to use the outside account's username and password to authenticate to the incoming mail server and your middlebury webmail username and password to authenticate to ssmtp.middlebury.edu. On outlook this is not straightforward, and on other clients it may be impossible. In addition, any email you send will appear to have been sent from your middlebury address rather than your outside address. Depending on the recipient's email client, any replies they send may or may not be sent to the outside address. Instead, replies may be sent to the middlebury address, which could cause confusion.
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=== Outlook for Macs ===
  
== External e-mail via POP&nbsp;or IMAP with Middlebury's smtp server<br>  ==
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*On Apple computers '''owned by the College''', Outlook will prompt you to supply your full email address and password when launched the first time to complete the account setup.
  
=== Outlook 2007<br>  ===
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*'''Personally-owned''' Mac computers require you to add an account as follows:
  
As of 7/20/2009
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:
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::[https://support.office.com/en-us/article/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b#picktab=outlook_for_mac Outlook 365] 
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;'''&nbsp; It is highly advisable to create a new profile before attempting the following so as not to affect the settings of any current accounts. '''See above section for potential issues.<br>
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&nbsp;
  
#Tools-&gt;Account Settings, select new. (Note that this may get confusing if they already have one account setup for their external address, again, consider creating a new profile)<br>
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== Set Up Middlebury Email on iPhone, iPad, iPod Touch ==
#Select Microsoft Exchange, POP3, IMAP or http and click next
 
#Check the manually configure server settings box at the bottom of the page and click next<br>
 
#Select Internet E-mail and click next<br>
 
#Enter your '''Middlebury e-mail address''' in the email address box<br>
 
#Select the appropriate incoming account type, POP&nbsp;or IMAP<br>
 
#Enter the external address's incoming mail server in the incoming mail server box (e.g. imap.gmail.com)<br>
 
#Enter ssmtp.middlebury.edu in the outgoing mail server box. <br>
 
#Enter the account information for your '''external e-mail address''' in the logon information area (check logon using SPA&nbsp;as required by the external e-mail address)<br>
 
#Click "More settings..."<br>
 
#and select the "Log on using"&nbsp;radio button, and enter your '''Middlebury account information'''<br>
 
#Under the advanced tab, in the incoming server area, select the port and encryption type required by the incoming mail server of the external e-mail address<br>
 
#Under the advanced tab, in the outgoing server area, select port 25, and choose TLS as the encyrption type.<br>
 
#Click next, then finish, and the e-mail account should be all set. <br>
 
  
== Accessing email on other applications and devices  ==
 
  
Generally, if the correct steps are taken, any mail client should be able to access Middlebury email.
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=== Outlook for iOS ===
  
==== Blackberry ====
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ITS recommends the use of the ''Outlook for iOS'' app in tandem with ''Microsoft's Authenticator'' app:
  
College Blackberry server is limited to Blackberry devices purchased by the college. This applies to iPhones, iPod Touch, and various others. ActiveSync service available - server is '''mail.middlebury.edu'''
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*[https://support.office.com/en-us/article/set-up-email-in-outlook-for-ios-mobile-app-b2de2161-cc1d-49ef-9ef9-81acd1c8e234?ui=en-US&rs=en-US&ad=US Set up email in Outlook for iOS mobile app]
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*[https://mediawiki.middlebury.edu/LIS/Microsoft_Authenticator_App Microsoft Authenticator App] -- how to get it and set it up
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*[https://support.office.com/en-us/article/add-a-shared-mailbox-to-outlook-mobile-f866242c-81b2-472e-8776-6c49c5473c9f <span dir="auto" style="box-sizing: inherit">Add a shared mailbox to Outlook mobile</span>]
  
==== iPhone 3G, iPhone v2 and iPod Touch  ====
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&nbsp;
  
Warning: Syncing with an exchange server will DELETE&nbsp;any existing contacts and calendar entries in your iPhone/iPod touch.
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=== iOS Mail ===
  
Note: If you don't see the "exchange" option, you may need an update for your iPod touch, see http://www.apple.com/ipodtouch/softwareupdate.html.<br>Note: The following settings likely only work if you are on the Middlebury campus connected to midd_secure.  
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The iOS ''Mail'' app may also be used.<br/> <br/> '''Warning''': Unless you are careful to select the option to keep existing information, syncing with an exchange server will DELETE&nbsp;any existing contacts and calendar entries in your iPhone/iPod Touch/iPad.
  
#Click on Settings<br>
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*[https://support.office.com/en-us/article/set-up-email-using-the-ios-mail-app-7e5b180f-bc8f-45cc-8da1-5cefc1e633d1 Set up email using the iOS Mail app]  
#Choose Mail, Contacts, Calendars (see note above if you do not have this option)
 
#Add Account...
 
#Choose [https://mediawiki.middlebury.edu/wiki/LIS/Image:EMailSetup.PNG#file Exchange]<br>
 
#Enter email address, domain, username and password (per [https://mediawiki.middlebury.edu/wiki/LIS/Image:ExchangeSettings.PNG example])
 
#Next
 
#Wait for some time (may take a couple minutes)&nbsp;with "Verifying Exchange account information" message at top of the screen - when next screen appears with "Server" field, enter "mail.middlebury.edu" (per example)
 
#Next
 
#Accept the [https://mediawiki.middlebury.edu/wiki/LIS/Image:CertificateError.PNG certificate]  
 
#Next
 
#Verify options - default is to synchronize Mail, Contacts, Calendars
 
#hit Done.
 
  
More details here: http://www.helpdesk.ilstu.edu/kb/index.phtml?kbid=1420<br>
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'''Sync Options'''
  
==== Nokia from At&amp;t  ====
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By default, with your iDevice configured to synchronize Mail, it will only retrieve e-mail messages up to three days old. To synchronize e-mail messages that are more than three days old, do the following:
  
#Menu &gt; Messages &gt; Message
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#Press the '''Home''' button.
#Set up new mail
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#Press '''Settings''' > '''Accounts & Passwords'''.
#Enter email: username@middlebury.edu
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#Under Accounts, select your Exchange account.  
#Enter password
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#Press '''Mail days to Sync'''.  
#Enter username (sometimes is asked again)
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#Select how far back you would like to synchronize email messages.  
#Enter domain name: midd
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#*'''No Limit''' retrieves '''all''' email in your Exchange mailbox. Depending on the volume of e-mail, your iDevice may not have adequate storage.  
#Enter host server: puma (this need to be changed later)
 
#It will start downloading
 
#It will ask if u want to install Mail for Exchange and say 'Yes' to that.
 
#Once done, edit profile and change host name to "https://mail.middlebury.edu"
 
#Enable Syncing..
 
#Your middlebury mail can be checked from the folder "Mail for Exhange".
 
#Enjoy!
 
  
Updated by Isaac Sadaqah -- warning: This may not apply to all At&amp;t Nokia phones.
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&nbsp;
  
==== Thunderbird  ====
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&nbsp;
  
How to configure Thunderbird version 2.0.0.16 to connect to Midd email using IMAP.
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&nbsp;
  
#Follow account wizard using normal IMAP configuration as directed above. Type IMAP, incoming server mail.middlebury.edu.
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&nbsp;
#Go into Account Settings to make some manual changes:
 
#In Server Settings, for Security Settings, use "TLS Encryption, If Available" with secure authentication.
 
#In Copies &amp; Folders, configure to place a copy of sent messages in "Other" folder: "Sent Items" folder on that account. (Saves on server in same folder as Outlook saves sent items.)
 
#Under Outgoing Server, set the outgoing server as ssmtp.middlebury.edu and set it to use secure connection "TLS, if available".
 
#Close Account Settings window and click on the new account's Inbox in the Folders view at left. If all is connected correctly, you should be able to enter the password and see the inbox mail as normal.
 
#Right-click on the email address listed above Inbox in the Folder view at left and choose "Subscribe". A list of all folders associated with that account will appear; click the checkbox next to each folder that you want to add to Thunderbird's mailbox view.
 
#User should be all set. Verify that he can send / receive mail, that all messages show up in the folders they are in, and that sent items show up in "Sent Items" folder.
 
  
==== Mac Mail  ====
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== Set Up Middlebury Email on Android and Other Devices ==
  
In OS 10.6
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ITS recommends the use of the ''Outlook for Android'' app in tandem with ''Microsoft's Authenticator'' app:
  
Use default configuration - picks up information from autodiscover.middlebury.edu. Works well on campus.
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*[https://support.office.com/en-us/article/set-up-email-in-the-outlook-for-android-app-886db551-8dfa-4fd5-b835-f8e532091872 Set up email&nbsp; in Outlook for Android app.]
* Notes from midd_unplugged? Off-campus?
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*Obtain [https://www.microsoft.com/en-us/account/authenticator#getapp Microsoft's Authenticator app] on Google Play.  
  
Other Versions as of 8/31/2009
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<br/> For other devices, search for instructions explaining how to set up an Exchange (ActiveSync) account on your particular operating system. Supply [[Email_configuration#Middlebury-Specific_Set_Up_Info|Middlebury-specific info]] (see above) when requested.<br/> <br/> &nbsp;
  
#Either open Mail for the first time or Mail-&gt;Preferences, select the accounts tab, and click the plus button under the list of accounts.
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== Access Other Email Accounts From On-Campus ==
#Enter your name and your Middlebury username&nbsp; and password, then click continue
 
#In the Incoming Mail Server window:
 
#Select IMAP or Exchange as the account type
 
#Incoming mail server: mail.middlebury.edu
 
#User Name and password are your current middlebury credentials
 
#If you selected Exchange as the account type, use mail.middlebury.edu as the&nbsp;Outlook Web Access Server
 
#In the Outgoing Mail Server window:
 
#Outgoing Mail Server:&nbsp;ssmtp.middlebury.edu
 
#Check use Authentication
 
#User Name and Password are you current middlebury credentials
 
#Click Continue, then Create.
 
  
If these steps don't work, we'd recommend that you backup all e-mail from an account, delete it, and re-add it.
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There is '''only one server''' that is permitted to send mail from inside the Middlebury network. That server is mail.middlebury.edu . '''Any other outgoing servers''' will not work from on campus! This means that people who come to Middlebury with external accounts already configured in their desktop e-mail clients will be able to ''receive'' mail, but not ''send'' mail, while they're here. These accounts should be configured to send mail from the Middlebury SMTP server for the time they are on campus, then afterwards they will need to be set back to the way they were. Using an outside incoming mail server and middlebury's smtp server on the same account can be a difficult and time consuming, if not impossible task, depending on the client. '''Web access is highly recommended for non-Middlebury email accounts.'''
  
==== Gmail<br>  ====
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*There may be some exceptions to the above statement. You may be able to access external SMTP servers, but only if you meet a couple of criteria:
  
As of 9/23/2009
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#You must authenticate to the external SMTP server.
 +
#You must use SSL or TLS to connect to the external SMTP server.
 +
#The external SMTP server must use a port other than 25 as all connections to SMTP servers other than mail.middlebury.edu on port 25 will be blocked.
  
First log in to your gmail account. Click Settings-&gt;Accounts and Import tab. Then:
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*If you wish to use mail.middlebury.edu with an outside incoming mail server, note that you will have to use the outside account's username and password to authenticate to the incoming mail server and your middlebury webmail username and password to authenticate to mail.middlebury.edu. On outlook this is not straightforward, and on other clients it may be impossible. In addition, any email you send will appear to have been sent from your middlebury address rather than your outside address. Depending on the recipient's email client, any replies they send may or may not be sent to the outside address. Instead, replies may be sent to the middlebury address, which could cause confusion. Again, it is recommended to use web access for external accounts while you are on campus.  
  
To Send As your Middlebury account through Gmail:
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&nbsp;
  
#Click the 'send email from another address' button
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== Forward Middlebury Email ==
#In the window that opens enter your name and middlebury email address, then click next step
 
#Select Send through middlebury.edu SMTP&nbsp;servers<br>
 
#SMTP&nbsp;Server:&nbsp;ssmtp.middlebury.edu
 
#Username: Middlebury username (if this does not work, try including @middlebury.edu)<br>
 
#Password:&nbsp;Middlebury password
 
#Leave always use a secure connection unchecked
 
#Port:&nbsp;25
 
#Click add account
 
#Enter the code you will be sent in an email or click the verification link, you should be all set.
 
  
To receive mail from your Middlebury account: (note that this will cause all email in your Middlebury inbox to be placed into your Gmail inbox. Depending on the settings you choose here, all past and future email may be unrecoverably deleted off of your Middlebury account. Remember the helpdesk does not officially support Gmail and you will be responsible for troubleshooting any issues you may encounter.)<br>
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You may forward e-mail sent to your Middlebury account to an off-campus e-mail address you specify using a forwarding utility. For usage instructions and important limitations, refer to [[Mail_Forwarding|Mail Forwarding]].
  
#Click the&nbsp; 'Add POP3 mail account' button
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== See also ==
#Enter your full Middlebury email address, then click next step
 
#Enter your Middlebury username and password. (if it fails this way, try adding the @middlebury.edu part of your username)
 
#POP&nbsp;Server:&nbsp;mail.middlebury.edu
 
#Port: 110 (or Port 995 with 'Always use a secure connection (SSL) when retrieving mail' checked)
 
#Just to be safe, it is best to check 'Leave a copy of retrieved messages on the server'. This prevents gmail from deleting any messages on our servers. Note that unless you periodically delete messages from your mailbox at go.middlebury.edu/mail your Middlebury inbox may eventually fill up.
 
#Leave 'Always use a secure connection' unchecked
 
#Click add account.
 
  
==Forwarding Middlebury e-mail==
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*[[Email_Issues|Email Issues]]
You can forward your Middlebury email to another account using [http://go.middlebury.edu/forward go/forward].
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*[[POP,_IMAP,_SMTP_Clients|POP, IMAP, SMTP Clients]]  
  
'''Very important caveats:'''
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[[Category:E-Mail]] [[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:Outlook]] [[Category:Mail]]
* You cannot forward one Middlebury account to another Middlebury account, just to an external account.
 
* ''Never'' forward multiple Middlebury accounts to the same external account.
 
* You must login to your Middlebury account if sending to a list that has special permissions, such as a class list.
 

Latest revision as of 16:14, 2 September 2020

We advise connecting to Middlebury's Office 365 and Exchange Online email system as directly as possible using the recommended clients. These methods offer superior functionality, organization, and security, keeping your Middlebury email separate from other personal accounts you may have.

Recommended Email Apps


When using your own device or a computer assigned for your regular use:

  • Windows computer - Microsoft Outlook with Exchange account
  • Macintosh computer - Microsoft Outlook with Exchange account (Mac Mail does not include some Office features.)
  • Phone/Tablet - Microsoft Outlook app with Exchange account in tandem with Microsoft's Authenticator app to support multi-factor authentication.

When on the road -or- in a lab (not using your device):

Some prefer Webmail for use on their regular computers as well.
 

Email Apps and Multi-Factor Authentication

Please note that not all email apps support multi-factor authentication (MFA).

 


Email Apps that have been tested and confirmed to support MFA

  • Outlook Web App (Webmail)
  • Outlook.com (Part of Office 365)
  • Outlook for Mac 2016 (or newer)
  • Outlook for Windows 2016 (or newer)
  • Outlook for iOS
  • Outlook for Android
  • Apple's Mail app (with MacOS Mojave or newer)
  • Apple's Mail app for iOS (iOS 11 or newer)
  • 9Folders Nine v4 (Android App)

 

Email Apps that should support MFA, but have not been tested

  • Outlook for Mac 2019
  • Outlook for Windows 2019

 

Emails Apps that do not support MFA

  • Spark email
  • Apple's Mail app (all versions of MacOS 10.13 and earlier)
  • Any client that requires the use of the IMAP such as Thunderbird
  • Any client that requires the use of POP such as GMail

 

Middlebury-Specific Set Up Info


Here is Middlebury-specific information you'll need when following all of the general vendor setup instructions linked below:

  • For your e-mail address, use the full @middlebury.edu e-mail address for your account, e.g. jsmith@middlebury.edu.
  • For the Server, use outlook.office365.com.
  • Leave the Domain field blank.
  • For the Username field, use your full @middlebury.edu email address.

 

Set Up Middlebury Email on a Computer

Outlook for Windows

  • On Windows computers owned by the College, Outlook should automatically set up your account when you launch it, providing you logged on to the computer using your Middlebury credentials.
  • Personally-owned Windows computers require you to add an account as follows:
Outlook 365

 

Outlook for Macs

  • On Apple computers owned by the College, Outlook will prompt you to supply your full email address and password when launched the first time to complete the account setup.
  • Personally-owned Mac computers require you to add an account as follows:
Outlook 365

 

Set Up Middlebury Email on iPhone, iPad, iPod Touch

Outlook for iOS

ITS recommends the use of the Outlook for iOS app in tandem with Microsoft's Authenticator app:

 

iOS Mail

The iOS Mail app may also be used.

Warning: Unless you are careful to select the option to keep existing information, syncing with an exchange server will DELETE any existing contacts and calendar entries in your iPhone/iPod Touch/iPad.

Sync Options

By default, with your iDevice configured to synchronize Mail, it will only retrieve e-mail messages up to three days old. To synchronize e-mail messages that are more than three days old, do the following:

  1. Press the Home button.
  2. Press Settings > Accounts & Passwords.
  3. Under Accounts, select your Exchange account.
  4. Press Mail days to Sync.
  5. Select how far back you would like to synchronize email messages.
    • No Limit retrieves all email in your Exchange mailbox. Depending on the volume of e-mail, your iDevice may not have adequate storage.

 

 

 

 

Set Up Middlebury Email on Android and Other Devices

ITS recommends the use of the Outlook for Android app in tandem with Microsoft's Authenticator app:


For other devices, search for instructions explaining how to set up an Exchange (ActiveSync) account on your particular operating system. Supply Middlebury-specific info (see above) when requested.

 

Access Other Email Accounts From On-Campus

There is only one server that is permitted to send mail from inside the Middlebury network. That server is mail.middlebury.edu . Any other outgoing servers will not work from on campus! This means that people who come to Middlebury with external accounts already configured in their desktop e-mail clients will be able to receive mail, but not send mail, while they're here. These accounts should be configured to send mail from the Middlebury SMTP server for the time they are on campus, then afterwards they will need to be set back to the way they were. Using an outside incoming mail server and middlebury's smtp server on the same account can be a difficult and time consuming, if not impossible task, depending on the client. Web access is highly recommended for non-Middlebury email accounts.

  • There may be some exceptions to the above statement. You may be able to access external SMTP servers, but only if you meet a couple of criteria:
  1. You must authenticate to the external SMTP server.
  2. You must use SSL or TLS to connect to the external SMTP server.
  3. The external SMTP server must use a port other than 25 as all connections to SMTP servers other than mail.middlebury.edu on port 25 will be blocked.
  • If you wish to use mail.middlebury.edu with an outside incoming mail server, note that you will have to use the outside account's username and password to authenticate to the incoming mail server and your middlebury webmail username and password to authenticate to mail.middlebury.edu. On outlook this is not straightforward, and on other clients it may be impossible. In addition, any email you send will appear to have been sent from your middlebury address rather than your outside address. Depending on the recipient's email client, any replies they send may or may not be sent to the outside address. Instead, replies may be sent to the middlebury address, which could cause confusion. Again, it is recommended to use web access for external accounts while you are on campus.

 

Forward Middlebury Email

You may forward e-mail sent to your Middlebury account to an off-campus e-mail address you specify using a forwarding utility. For usage instructions and important limitations, refer to Mail Forwarding.

See also

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