Middlebury

Difference between revisions of "Email configuration"

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====Configuration problems====
 
====Configuration problems====
 
Generally, if all the above is accomplished any mail client, including Mac Mail should work. Beyond that, the only other way I have fixed Mac Mail is to backup all e-mail from an account, delete it, and re-add it. --Petar
 
Generally, if all the above is accomplished any mail client, including Mac Mail should work. Beyond that, the only other way I have fixed Mac Mail is to backup all e-mail from an account, delete it, and re-add it. --Petar
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For troubleshooting without risk of data loss, creating a new profile (Outlook) or identity (Entourage) is preferable to deleting accounts and setting up fresh.  After new profile/identity has been in use and proven to contain all connections to accounts, and local or network address books, calendars, and personal (archive) folders, the old may be safely deleted.  (good idea to delete extra identities in Entourage, as they take up space, and keep email cached on the local hard drive)--[[User:Burt|Burt, Nate]] 13:32, 6 August 2008 (EDT)

Revision as of 13:32, 6 August 2008

Set-up Exchange on Outlook or Entourage

Outlook

  • Standard Outlook (MAPI protocol) [1] may be more stable than Outlook Anywhere, and also can use Domain authentication, making login simpler.
  • Outlook Anywhere configuration: [2]

Entourage connect-anywhere settings

See Entourage 2004 and Entourage 2008 setup articles if needed. Once configured with HTTPS settings, can connect from anywhere on-campus or off-campus.

  • Setup new account -> on an Exchange server -> Configure account manually
  • Enter account name (label), (full) Name, (midd) Email address
  • Account ID is Midd username; Domain is MIDD
  • We recommend leaving password blank; user is prompted for pw every time accesses Entourage. Won't forget it that way.
  • Exchange server: https://mail.middlebury.edu
  • Under "Advanced" tab:

POP and IMAP connections

The POP protocol will download all mail from the server (Inbox only) onto the user's computer and the mails will be deleted from the server (It is, however, possible to select an option to leave the messages on the server for a specified amount of time). IMAP, on the other hand, keeps all mail on the server and accesses it remotely. IMAP allows one to 'subscribe' to some or all email folders. Neither provide access to Calendar, Contacts, Notes, or Journal folders on server. Such items are stored locally, if supported by the client software - thus the advantage to Exchange client.

--Burt, Nate 22:22, 17 July 2008 (EDT)

Setting up IMAP

  • Incoming mail server should be mail.middlebury.edu. If you are using IMAP, incoming mail does require SSL encryption. This server also requires authentication, which means that you need enter your middlebury username and password to receive mail. Your mail program will give you an option to save this username and password so you don't have to enter it every time you want to receive mail. We recommend that you do not choose this option if you need to reset your password frequently.
  • Outgoing mail server should be ssmtp.middlebury.edu and does require TLS encryption if it's available, otherwise SSL encryption. Also requires authentication w/ same credentials as incoming server. Do not use secure password authentication.
  • You cannot send mail using this configuration (can you by any configuration?) if you are on the midd_unplugged network - unless you are using a VPN connection.

Accessing other e-mail accounts from on campus

There is only one server that is permitted to send mail from inside the Middlebury network. That server is ssmtp.middlebury.edu . Any other outgoing servers will not work from on campus! This means that people who come to Middlebury with external accounts already configured will be able to receive mail, but not send mail, while they're here. These accounts should be configured to send mail from the Middlebury SMTP server for the time they are on campus, then afterwards they will need to be set back to the way they were.

Accessing email on other applications and devices

  • Exchange: Other than Outlook and Entourage, no email clients work w/ Exchange to my knowledge. Evolution (Gnome-Linux) can connect to Exchange 2000 and 2003 servers; unfortunately we have Exchange 2007 now.
  • Thunderbird: you need to select TLS encryption for outgoing mail; Thunderbird cannot send mail through our servers with SSL encryption.
  • Blackberry: college Blackberry server is limited to Blackberry devices purchased by the college. This applies to iPhones, iPod Touch, and various others. ActiveSync service available - server is mail.middlebury.edu

E-mail troubleshooting

Problems connecting to Middlebury e-mail

  • Check basic things like IP and registration status.
  • Can log in to Novell?

--Hunt, Christopher 09:48, 11 July 2008 (EDT)

Configuration problems

Generally, if all the above is accomplished any mail client, including Mac Mail should work. Beyond that, the only other way I have fixed Mac Mail is to backup all e-mail from an account, delete it, and re-add it. --Petar

For troubleshooting without risk of data loss, creating a new profile (Outlook) or identity (Entourage) is preferable to deleting accounts and setting up fresh. After new profile/identity has been in use and proven to contain all connections to accounts, and local or network address books, calendars, and personal (archive) folders, the old may be safely deleted. (good idea to delete extra identities in Entourage, as they take up space, and keep email cached on the local hard drive)--Burt, Nate 13:32, 6 August 2008 (EDT)