Middlebury

Difference between revisions of "File Servers"

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=== Differences between the servers  ===
 
=== Differences between the servers  ===
  
Each server has different characteristics and is suitable for different uses.  
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Each folder space has different characteristics and is suitable for different uses.  
 +
 
 +
*'''MIDDFILES (DFS servers):'''
 +
 
 +
#'''Home directory (formerly Tigercat)''': Small quota, personal folder and personal access only. Useful for personal documents and files that no one else needs to see.
 +
#'''Classes directory''': Medium quota, folder for every class, access given to every member of the class that is registered in Banner. Useful for posting class handouts and files; also has a "dropbox" for electronically submitting papers etc. (see below).
 +
#'''Orgs & Special Projects directories''': Variable quota, folder for many organizations & departments on campus. Student and staff organizations can use this to store org-relevant data for access by members only.  See DFS
  
*'''Tigercat''': Small quota, personal folder and personal access only. Useful for personal documents and files that no one else needs to see.
 
*'''Classes''': Medium quota, folder for every class, access given to every member of the class that is registered in Banner. Useful for posting class handouts and files; also has a "dropbox" for electronically submitting papers etc. (see below).
 
*'''Snowleopard''': Variable quota, folder for every organization on campus. Student and staff organizations can use this to store org-relevant data for access by members only.
 
 
*'''Muskrat''': High quota, space allotted for each class that has media storage needs, with a private personal folder inside each class folder. Useful for storing large media files for movie and audio projects related to media classes. If students need to store large files on the network but they don't have access to Muskrat storage for that class, they can request it from the Helpdesk.  
 
*'''Muskrat''': High quota, space allotted for each class that has media storage needs, with a private personal folder inside each class folder. Useful for storing large media files for movie and audio projects related to media classes. If students need to store large files on the network but they don't have access to Muskrat storage for that class, they can request it from the Helpdesk.  
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*'''MiddMedia - '''more info, anyone...
 
*'''Midd-Unix''': This server provides storage for a student's personal web page.  
 
*'''Midd-Unix''': This server provides storage for a student's personal web page.  
  
 
=== End user guides  ===
 
=== End user guides  ===
  
*[http://kb/display/2n/kb/article.asp?aid=1073 Using your Course folder]
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*[http://kb/display/2n/kb/article.asp?aid=1073 Using your Course folder]  
*[http://kb/display/2n/kb/article.asp?aid=1013 Saving A File On A Server Using A PC]
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*[http://kb/display/2n/kb/article.asp?aid=1013 Saving A File On A Server Using A PC]  
*[http://kb/display/2n/kb/article.asp?aid=1052 Installing And Using The VPN Client On A Windows Computer]
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*[http://kb/display/2n/kb/article.asp?aid=1052 Installing And Using The VPN Client On A Windows Computer]  
*[http://kb/display/2n/kb/article.asp?aid=1021 Setting Your Passwords On Middlebury College Computer Systems]
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*[http://kb/display/2n/kb/article.asp?aid=1021 Setting Your Passwords On Middlebury College Computer Systems]  
 
*[http://kb/display/2n/kb/article.asp?aid=1337 Determining Your Quota On A Novell Server]
 
*[http://kb/display/2n/kb/article.asp?aid=1337 Determining Your Quota On A Novell Server]
  
 
=== Classes server: "Dropbox" folder behavior  ===
 
=== Classes server: "Dropbox" folder behavior  ===
  
Teachers of a class ''can'' see all contents of the Dropbox folder. Students ''cannot'' see any of the folder's contents, however they can drag files there (ie they have write privilege, but it's limited because they have no read privilege).
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Teachers of a class ''can'' see all contents of the Dropbox folder. Students ''cannot'' see any of the folder's contents, however they can drag files there (ie they have write privilege, but it's limited because they have no read privilege).  
  
Students SHOULD NOT TRY TO SAVE documents directly to \\Classes\Dropbox. They should save the file elsewhere first, and then ''drag'' the file to the Dropbox folder.
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Students SHOULD NOT TRY TO SAVE documents directly to \\Classes\Dropbox. They should save the file elsewhere first, and then ''drag'' the file to the Dropbox folder.  
  
The Dropbox folder is a safe place for teachers of a class to securely share files with each other so that non-teachers cannot access the files.
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The Dropbox folder is a safe place for teachers of a class to securely share files with each other so that non-teachers cannot access the files.  
  
 
=== Default Server Quotas - Email, Novell, and Midd-Unix  ===
 
=== Default Server Quotas - Email, Novell, and Midd-Unix  ===
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{| border="1"
 
{| border="1"
 
|-
 
|-
| Server
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| Server  
| Students
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| Students  
 
| Fac/Staff
 
| Fac/Staff
 
|-
 
|-
| Email
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| Email  
| 500 MB
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| 500 MB  
 
| 1000 MB (1 GB)
 
| 1000 MB (1 GB)
 
|-
 
|-
| Tigercat
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| Tigercat  
| 200 MB
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| 200 MB  
 
| 200 MB
 
| 200 MB
 
|-
 
|-
| Classes
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| Classes  
| 300 MB/class
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| 300 MB/class  
 
| 300 MB/class
 
| 300 MB/class
 
|-
 
|-
| Midd-Unix
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| Midd-Unix  
| 50 MB
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| 50 MB  
 
| 50 MB
 
| 50 MB
 
|-
 
|-
| Muscrat
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| Muscrat  
 +
| Varies By Class/Need
 
| Varies By Class/Need
 
| Varies By Class/Need
| Varies By Class/Need
 
 
 
|}
 
|}
  
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=== End User Guides  ===
 
=== End User Guides  ===
  
*[http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/file/windows/network_file_mapping.htm Connect to File Servers with Windows by Mapping Network Drive]
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*[http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/file/windows/network_file_mapping.htm Connect to File Servers with Windows by Mapping Network Drive]  
*[http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/file/mac_osx/rd_osx_w_smb_shares.htm Connect To File Servers with Mactintosh Using SMB]
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*[http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/file/mac_osx/rd_osx_w_smb_shares.htm Connect To File Servers with Mactintosh Using SMB]  
 
*[http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/file/cross/rd_netstorage.htm Connect to File Servers from off campus using Netstorage]
 
*[http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/file/cross/rd_netstorage.htm Connect to File Servers from off campus using Netstorage]
  
 
=== Connecting to file servers with Mac OS X  ===
 
=== Connecting to file servers with Mac OS X  ===
  
To connect to Tigercat, Classes, or other Novell servers with Mac OSX, you need to know their "SMB address" which is entered in the format of smb://'''server'''/'''vol1''' as below.
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To connect to Tigercat, Classes, or other Novell servers with Mac OSX, you need to know their "SMB address" which is entered in the format of smb://'''server'''/'''vol1''' as below.  
  
*Tigercat: smb://tigercat/vol1/users
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*Tigercat: smb://tigercat/vol1/users  
*Classes: smb://classes/vol1
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*Classes: smb://classes/vol1  
*Snowleopard: smb://snowleopard/vol1
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*Snowleopard: smb://snowleopard/vol1  
 
*Ocelot: smb://ocelot/vol1
 
*Ocelot: smb://ocelot/vol1
  
Exceptions: don't use "/vol1" when connecting to these servers.
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Exceptions: don't use "/vol1" when connecting to these servers.  
  
*Midd-Unix (aka Community): smb://midd-unix OR smb://community
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*Midd-Unix (aka Community): smb://midd-unix OR smb://community  
 
*Muskrat: smb://muskrat
 
*Muskrat: smb://muskrat
  
 
=== Connecting to File Servers in Windows Vista  ===
 
=== Connecting to File Servers in Windows Vista  ===
  
The standard procedure of mapping a network drive to connect to file servers, does not work by default on Windows Vista. There are multiple ways around this.
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The standard procedure of mapping a network drive to connect to file servers, does not work by default on Windows Vista. There are multiple ways around this.  
  
 
==== With Novell client  ====
 
==== With Novell client  ====
  
The Novell client located in "\\Snowleopard\vol1\Software\Software-Windows\Novell Clients" is the recommended solution for computers that will stay ON campus almost all the time. (Off-campus, Novell cannot connect and users will have to go through the inconvenience of always logging in "Workstation Only".) You can access the install file by connecting to Snowleopard through [http://go.middlebury.edu/files Netstorage]. Note that it is NOT recommended to download the Novell client from Novells website.
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The Novell client located in "\\Snowleopard\vol1\Software\Software-Windows\Novell Clients" is the recommended solution for computers that will stay ON campus almost all the time. (Off-campus, Novell cannot connect and users will have to go through the inconvenience of always logging in "Workstation Only".) You can access the install file by connecting to Snowleopard through [http://go.middlebury.edu/files Netstorage]. Note that it is NOT recommended to download the Novell client from Novells website.  
  
 
==== Registry fix to allow mapping network drive  ====
 
==== Registry fix to allow mapping network drive  ====
  
The following configuration changes would allow the person to authenticate without using the Novell client. The issue is that by default, Vista requires the newer '''NTLMV2''' protocol for authentication when attempting to map network drives. To allow '''NTLMv1''' or '''LM challenge-response''' operations do the following:
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The following configuration changes would allow the person to authenticate without using the Novell client. The issue is that by default, Vista requires the newer '''NTLMV2''' protocol for authentication when attempting to map network drives. To allow '''NTLMv1''' or '''LM challenge-response''' operations do the following:  
  
 
*'''Vista Ultimate and Enterprise versions only''' - change the settings graphically:
 
*'''Vista Ultimate and Enterprise versions only''' - change the settings graphically:
  
#Control Panel -> System Maintenance -> Administrative Tools (run as administrator) -> Local Security Policies -> Local Policies -> Security Options
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#Control Panel -> System Maintenance -> Administrative Tools (run as administrator) -> Local Security Policies -> Local Policies -> Security Options  
#Find the Policy Key named Network Security : LAN Manager Authentication Level
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#Find the Policy Key named Network Security : LAN Manager Authentication Level  
#Set the value to "Send LM and NTLM responses" or - and it seems to make the most sense -"Send LM & NTLM - use NTLMv2 session security if negotiated"
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#Set the value to "Send LM and NTLM responses" or - and it seems to make the most sense -"Send LM & NTLM - use NTLMv2 session security if negotiated"  
 
#Restart the computer. You can now connect to Novell Servers (such as Tigercat) as normal (if you dont know how to do that, see the last section of this document).
 
#Restart the computer. You can now connect to Novell Servers (such as Tigercat) as normal (if you dont know how to do that, see the last section of this document).
  
 
*'''All Vista versions''' - change the settings in the Windows registry:
 
*'''All Vista versions''' - change the settings in the Windows registry:
  
Note: There have been some reports of the following solution not working, mostly on Vista Business.
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Note: There have been some reports of the following solution not working, mostly on Vista Business.  
  
#Run the registry editor and open this key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
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#Run the registry editor and open this key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa  
#If it doesn't already exist, create a DWORD value named LmCompatibilityLevel
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#If it doesn't already exist, create a DWORD value named LmCompatibilityLevel  
#Set the value to 1
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#Set the value to 1  
 
#Restart the computer. You can now map a network drive to Novell Servers (such as Tigercat) as normal.
 
#Restart the computer. You can now map a network drive to Novell Servers (such as Tigercat) as normal.
  
 
==== Connecting to the servers  ====
 
==== Connecting to the servers  ====
  
To connect to these servers you need to know their addresses. Then follow the steps below.
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To connect to these servers you need to know their addresses. Then follow the steps below.  
  
*Tigercat: \\tigercat\vol1
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*Tigercat: \\tigercat\vol1  
*Classes: \\classes\vol1
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*Classes: \\classes\vol1  
 
*Snowleopard: \\snowleopard\vol1
 
*Snowleopard: \\snowleopard\vol1
  
#Click on the Start button and right-click on Computer.
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#Click on the Start button and right-click on Computer.  
 
#Click on Map network drive.
 
#Click on Map network drive.
  
[[Image:Image002.jpg]]
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[[Image:Image002.jpg]]  
  
 
#In the Folder field enter the address of the server (e.g. \\tigercat\vol1\users )
 
#In the Folder field enter the address of the server (e.g. \\tigercat\vol1\users )
  
[[Image:Image004.jpg]]
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[[Image:Image004.jpg]]  
  
#Click Connect using a different name.
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#Click Connect using a different name.  
 
#Enter your Middlebury username in this format: midd\yourusername and enter your college password.
 
#Enter your Middlebury username in this format: midd\yourusername and enter your college password.
  
[[Image:Image006.jpg]]
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[[Image:Image006.jpg]]  
  
 
#Click OK and then click Finish.
 
#Click OK and then click Finish.
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=== Connecting to Midd-Unix  ===
 
=== Connecting to Midd-Unix  ===
  
Faulty, staff and student personal web pages are kept on Midd-Unix. You can connect to Midd-Unix while on the Middlebury campus or from off the campus.
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Faulty, staff and student personal web pages are kept on Midd-Unix. You can connect to Midd-Unix while on the Middlebury campus or from off the campus.  
  
 
==== On Campus  ====
 
==== On Campus  ====
  
Connect using the [[File Servers#End_User_Guides|End User Guides]] as appropriate to your operating system.
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Connect using the [[File Servers#End_User_Guides|End User Guides]] as appropriate to your operating system.  
  
 
==== Off Campus  ====
 
==== Off Campus  ====
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===== Windows computer  =====
 
===== Windows computer  =====
  
#Open Internet Explorer
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#Open Internet Explorer  
#In the address field type in: [ftp://yourusername@ftp.middlebury.edu ftp://yourusername@ftp.middlebury.edu] (replace "yourusername" with your own username)
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#In the address field type in: [ftp://yourusername@ftp.middlebury.edu ftp://yourusername@ftp.middlebury.edu] (replace "yourusername" with your own username)  
#Press '''"Enter"''' and you will be asked for your password, enter it and press '''"Log In"'''
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#Press '''"Enter"''' and you will be asked for your password, enter it and press '''"Log In"'''  
 
#If the username and password was correct you will be connected to midd-unix and can start transferring/editing files.
 
#If the username and password was correct you will be connected to midd-unix and can start transferring/editing files.
  
 
===== Mac computer  =====
 
===== Mac computer  =====
  
Open Fetch, it should be in your "Applications" folder. If you do not have fetch you can call the Helpdesk and they can e-mail you a link and an install code.
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Open Fetch, it should be in your "Applications" folder. If you do not have fetch you can call the Helpdesk and they can e-mail you a link and an install code.  
  
When Fetch opens enter the following:
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When Fetch opens enter the following:  
  
*'''Host''': ftp.middlebury.edu
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*'''Host''': ftp.middlebury.edu  
*'''UserID''': yourusername
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*'''UserID''': yourusername  
 
*'''password''': yourpassword
 
*'''password''': yourpassword
  
Click OK.
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Click OK.  
  
Your folders on Midd-Unix should appear.
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Your folders on Midd-Unix should appear.  
  
 
=== Mapping a Drive to a Novell Server without the Novell Client (PC)  ===
 
=== Mapping a Drive to a Novell Server without the Novell Client (PC)  ===
  
It is possible to connect to a Novell server (such as Tigercat, Classes, Snowleopard etc.) and manage your files without installing the Novell Client. The advantage of this method is that you do not need to install any additional software (such as the Novell client) and the startup process of your computer is noticeably faster. The disadvantage is that you may need to provide your username and password each time you connect to the server.
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It is possible to connect to a Novell server (such as Tigercat, Classes, Snowleopard etc.) and manage your files without installing the Novell Client. The advantage of this method is that you do not need to install any additional software (such as the Novell client) and the startup process of your computer is noticeably faster. The disadvantage is that you may need to provide your username and password each time you connect to the server.  
  
#Right-click the "My Computer" icon and select "Map Network Drive"
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#Right-click the "My Computer" icon and select "Map Network Drive"  
#In the "Map Netowrk Drive" window, leave the "Drive" option as it is. In the "Folder" field, type in the server name and the shared folder name with slashes like so: '''\\tigercat\vol1''' or '''\\classes\vol1''' or '''\\snowleopard\vol1'''
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#In the "Map Netowrk Drive" window, leave the "Drive" option as it is. In the "Folder" field, type in the server name and the shared folder name with slashes like so: '''\\tigercat\vol1''' or '''\\classes\vol1''' or '''\\snowleopard\vol1'''  
#Ensure that the "Reconnect at logon" box is checked.
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#Ensure that the "Reconnect at logon" box is checked.  
#Click "Finish"
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#Click "Finish"  
 
#You will be asked for your username and password. For your username, type it in the format '''midd\myusername''' to indicate the user domain.
 
#You will be asked for your username and password. For your username, type it in the format '''midd\myusername''' to indicate the user domain.
  
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=== Recovering a File Deleted from a Server (Mac or PC)  ===
 
=== Recovering a File Deleted from a Server (Mac or PC)  ===
  
It is possible to recover a file that has been deleted from one of the Novell servers (Tigercat, Classes, Snowleopard etc.). PC users that have the Novell Client installed should follow the instructions available on this [http://kb.middlebury.edu/article.asp?article=1177&p=7 web page] (or search the keywords: recover file from server). PC users that do not have Novell, as well as Macintosh users can login to NetStorage (http://go.middlebury.edu/netstorage) and recover the deleted file(s) using a web browser. For more information on how to login to NetStorage and see the deleted files, see [http://kb.middlebury.edu/article.asp?article=1142&p=7 this article](or search the keyword: netstorage)
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It is possible to recover a file that has been deleted from one of the Novell servers (Tigercat, Classes, Snowleopard etc.). PC users that have the Novell Client installed should follow the instructions available on this [http://kb.middlebury.edu/article.asp?article=1177&p=7 web page] (or search the keywords: recover file from server). PC users that do not have Novell, as well as Macintosh users can login to NetStorage (http://go.middlebury.edu/netstorage) and recover the deleted file(s) using a web browser. For more information on how to login to NetStorage and see the deleted files, see [http://kb.middlebury.edu/article.asp?article=1142&p=7 this article](or search the keyword: netstorage)  
  
Tracking details: Author: P.M. Revised: 02/07/2008
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Tracking details: Author: P.M. Revised: 02/07/2008  
  
 
=== Student's Documents Don't Appear in the Dropbox on Classes  ===
 
=== Student's Documents Don't Appear in the Dropbox on Classes  ===
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==== Issue Description  ====
 
==== Issue Description  ====
  
Professor cannot see a student's documents when he puts them in the Dropbox of the Classes folder (SPAN0220F). The last time his student submitted something that didn't show up, he told him to e-mail him the document, and he would manually place it in the folder. When he did so, it said there was all ready something there; however, it's not visible. It's only for one of his students.
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Professor cannot see a student's documents when he puts them in the Dropbox of the Classes folder (SPAN0220F). The last time his student submitted something that didn't show up, he told him to e-mail him the document, and he would manually place it in the folder. When he did so, it said there was all ready something there; however, it's not visible. It's only for one of his students.  
  
 
==== Solution  ====
 
==== Solution  ====
  
Upgrading Novell client fixed it. Author: Linda Knutson Date: November 16, 2007
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Upgrading Novell client fixed it. Author: Linda Knutson Date: November 16, 2007  
  
 
=== Mac OS X&nbsp;10.5 (leopard) can't see any files inside a folder stored on a Novell server (like classes)<br> ===
 
=== Mac OS X&nbsp;10.5 (leopard) can't see any files inside a folder stored on a Novell server (like classes)<br> ===
  
Problem: Mac OS X 10.5 (leopard) can't see any files inside a folder stored on a Novell server (like classes). PC/Windows computers or 10.4 (tiger) can see the files.
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Problem: Mac OS X 10.5 (leopard) can't see any files inside a folder stored on a Novell server (like classes). PC/Windows computers or 10.4 (tiger) can see the files.  
  
Solution: On a PC, using netstorage, or on a Mac with 10.4, check for files with non-roman characters (accented, symbols) - replace these characters with roman characters.
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Solution: On a PC, using netstorage, or on a Mac with 10.4, check for files with non-roman characters (accented, symbols) - replace these characters with roman characters.  
  
 
Second solution: On a PC, using netstorage, or on a Mac with 10.4, check if the parent folder, or the folder affected, end with a space in the file name. Remove the space, disconnect from the server, then reconnect.<br>
 
Second solution: On a PC, using netstorage, or on a Mac with 10.4, check if the parent folder, or the folder affected, end with a space in the file name. Remove the space, disconnect from the server, then reconnect.<br>
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=== Mac OS X freezes for a brief period after disconnecting from the network  ===
 
=== Mac OS X freezes for a brief period after disconnecting from the network  ===
  
This commonly occurs when the computer is connected to a file server (Tigercat, Classes, etc.) and loses network connection (the network cable is unplugged, or the computer goes to sleep, or the server/network is temporarily unavailable).
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This commonly occurs when the computer is connected to a file server (Tigercat, Classes, etc.) and loses network connection (the network cable is unplugged, or the computer goes to sleep, or the server/network is temporarily unavailable).  
  
The solution is to disconnect from any connected file servers before closing the lid, putting the computer to sleep, disconnecting the cable or any other action that may terminate the network connection.
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The solution is to disconnect from any connected file servers before closing the lid, putting the computer to sleep, disconnecting the cable or any other action that may terminate the network connection.  
  
To disconnect from a connected server, open the Finder and click on the eject button next to the server name in the Finder's side bar (located on the left). Another way to disconnect from a server is to view your Desktop and find the server's icon on the desktop. Click on the icon once and from the "File" menu in the top left corner of the screen, select "Eject".
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To disconnect from a connected server, open the Finder and click on the eject button next to the server name in the Finder's side bar (located on the left). Another way to disconnect from a server is to view your Desktop and find the server's icon on the desktop. Click on the icon once and from the "File" menu in the top left corner of the screen, select "Eject".  
  
 
=== Sending Large Files  ===
 
=== Sending Large Files  ===
  
There are several free services that let you send large files:
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There are several free services that let you send large files:  
  
www.YouSendIt.com - 100 MB maximum
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www.YouSendIt.com - 100 MB maximum  
  
www.send6.com - No size limit - 6 files maximum
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www.send6.com - No size limit - 6 files maximum  
  
www.datataxi.com - 500 MB maximum
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www.datataxi.com - 500 MB maximum  
  
However we do not and cannot guarantee the quality or security of the above-mentioned services.
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However we do not and cannot guarantee the quality or security of the above-mentioned services.  
  
Faculty, staff and students are allocated 50 MB of personal space on Middlebury's community web-server. Here are instructions on how to place a file on this web server: http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/file/cross/network_ftp_2middunix.htm After a file is placed on the server, it can be access using any web browser on the following link: http://community.middlebury.edu/~username/file-name.ext where the word "username" is the username of the person who uploaded the file, and the word "file-name.ext" is the name and extension of the file. You can then send the link to the person needing the uploaded file and the person can easily download it.
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Faculty, staff and students are allocated 50 MB of personal space on Middlebury's community web-server. Here are instructions on how to place a file on this web server: http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/file/cross/network_ftp_2middunix.htm After a file is placed on the server, it can be access using any web browser on the following link: http://community.middlebury.edu/~username/file-name.ext where the word "username" is the username of the person who uploaded the file, and the word "file-name.ext" is the name and extension of the file. You can then send the link to the person needing the uploaded file and the person can easily download it.  
  
For faculty working on projects with collegues from other institutions, it might be possible to create an FTP account where the files can be uploaded and the login username and password can be shared. The network administrators at Middlebury or the other institution should be able to help with this.
+
For faculty working on projects with collegues from other institutions, it might be possible to create an FTP account where the files can be uploaded and the login username and password can be shared. The network administrators at Middlebury or the other institution should be able to help with this.  
  
Tracking details: Author: Petar Mitrevski Revised: 12/18/2007
+
Tracking details: Author: Petar Mitrevski Revised: 12/18/2007  
  
 
=== Storage Services  ===
 
=== Storage Services  ===
  
You can also upload your files to an online free storage provider, which in turn will provide you with a link your files. You can send this link to other people to view and download your files.
+
You can also upload your files to an online free storage provider, which in turn will provide you with a link your files. You can send this link to other people to view and download your files.  
  
One of these services is: www.4shared.com (5.00 GB free Space, 100 Mb maximum per file)
+
One of these services is: www.4shared.com (5.00 GB free Space, 100 Mb maximum per file)  
  
However we do not and cannot guarantee the quality or security of the above-mentioned services. Tracking details: Author: Isaac Sadaqah Date: 10/12/2008
+
However we do not and cannot guarantee the quality or security of the above-mentioned services. Tracking details: Author: Isaac Sadaqah Date: 10/12/2008  
  
 
=== Connecting to the RHINO server with a Mac  ===
 
=== Connecting to the RHINO server with a Mac  ===
  
 
Before connecting to the server called RHINO using a Mac, you should follow Apple's instructions here: http://support.apple.com/kb/TS1564
 
Before connecting to the server called RHINO using a Mac, you should follow Apple's instructions here: http://support.apple.com/kb/TS1564

Revision as of 15:06, 15 June 2009

Using File Servers

Differences between the servers

Each folder space has different characteristics and is suitable for different uses.

  • MIDDFILES (DFS servers):
  1. Home directory (formerly Tigercat): Small quota, personal folder and personal access only. Useful for personal documents and files that no one else needs to see.
  2. Classes directory: Medium quota, folder for every class, access given to every member of the class that is registered in Banner. Useful for posting class handouts and files; also has a "dropbox" for electronically submitting papers etc. (see below).
  3. Orgs & Special Projects directories: Variable quota, folder for many organizations & departments on campus. Student and staff organizations can use this to store org-relevant data for access by members only.  See DFS
  • Muskrat: High quota, space allotted for each class that has media storage needs, with a private personal folder inside each class folder. Useful for storing large media files for movie and audio projects related to media classes. If students need to store large files on the network but they don't have access to Muskrat storage for that class, they can request it from the Helpdesk.
  • MiddMedia - more info, anyone...
  • Midd-Unix: This server provides storage for a student's personal web page.  

End user guides

Classes server: "Dropbox" folder behavior

Teachers of a class can see all contents of the Dropbox folder. Students cannot see any of the folder's contents, however they can drag files there (ie they have write privilege, but it's limited because they have no read privilege).

Students SHOULD NOT TRY TO SAVE documents directly to \\Classes\Dropbox. They should save the file elsewhere first, and then drag the file to the Dropbox folder.

The Dropbox folder is a safe place for teachers of a class to securely share files with each other so that non-teachers cannot access the files.

Default Server Quotas - Email, Novell, and Midd-Unix

Server Students Fac/Staff
Email 500 MB 1000 MB (1 GB)
Tigercat 200 MB 200 MB
Classes 300 MB/class 300 MB/class
Midd-Unix 50 MB 50 MB
Muscrat Varies By Class/Need Varies By Class/Need

Connecting to File Servers

End User Guides

Connecting to file servers with Mac OS X

To connect to Tigercat, Classes, or other Novell servers with Mac OSX, you need to know their "SMB address" which is entered in the format of smb://server/vol1 as below.

  • Tigercat: smb://tigercat/vol1/users
  • Classes: smb://classes/vol1
  • Snowleopard: smb://snowleopard/vol1
  • Ocelot: smb://ocelot/vol1

Exceptions: don't use "/vol1" when connecting to these servers.

  • Midd-Unix (aka Community): smb://midd-unix OR smb://community
  • Muskrat: smb://muskrat

Connecting to File Servers in Windows Vista

The standard procedure of mapping a network drive to connect to file servers, does not work by default on Windows Vista. There are multiple ways around this.

With Novell client

The Novell client located in "\\Snowleopard\vol1\Software\Software-Windows\Novell Clients" is the recommended solution for computers that will stay ON campus almost all the time. (Off-campus, Novell cannot connect and users will have to go through the inconvenience of always logging in "Workstation Only".) You can access the install file by connecting to Snowleopard through Netstorage. Note that it is NOT recommended to download the Novell client from Novells website.

Registry fix to allow mapping network drive

The following configuration changes would allow the person to authenticate without using the Novell client. The issue is that by default, Vista requires the newer NTLMV2 protocol for authentication when attempting to map network drives. To allow NTLMv1 or LM challenge-response operations do the following:

  • Vista Ultimate and Enterprise versions only - change the settings graphically:
  1. Control Panel -> System Maintenance -> Administrative Tools (run as administrator) -> Local Security Policies -> Local Policies -> Security Options
  2. Find the Policy Key named Network Security : LAN Manager Authentication Level
  3. Set the value to "Send LM and NTLM responses" or - and it seems to make the most sense -"Send LM & NTLM - use NTLMv2 session security if negotiated"
  4. Restart the computer. You can now connect to Novell Servers (such as Tigercat) as normal (if you dont know how to do that, see the last section of this document).
  • All Vista versions - change the settings in the Windows registry:

Note: There have been some reports of the following solution not working, mostly on Vista Business.

  1. Run the registry editor and open this key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
  2. If it doesn't already exist, create a DWORD value named LmCompatibilityLevel
  3. Set the value to 1
  4. Restart the computer. You can now map a network drive to Novell Servers (such as Tigercat) as normal.

Connecting to the servers

To connect to these servers you need to know their addresses. Then follow the steps below.

  • Tigercat: \\tigercat\vol1
  • Classes: \\classes\vol1
  • Snowleopard: \\snowleopard\vol1
  1. Click on the Start button and right-click on Computer.
  2. Click on Map network drive.

Image002.jpg

  1. In the Folder field enter the address of the server (e.g. \\tigercat\vol1\users )

Image004.jpg

  1. Click Connect using a different name.
  2. Enter your Middlebury username in this format: midd\yourusername and enter your college password.

Image006.jpg

  1. Click OK and then click Finish.

Connecting to Midd-Unix

Faulty, staff and student personal web pages are kept on Midd-Unix. You can connect to Midd-Unix while on the Middlebury campus or from off the campus.

On Campus

Connect using the End User Guides as appropriate to your operating system.

Off Campus

Windows computer
  1. Open Internet Explorer
  2. In the address field type in: ftp://yourusername@ftp.middlebury.edu (replace "yourusername" with your own username)
  3. Press "Enter" and you will be asked for your password, enter it and press "Log In"
  4. If the username and password was correct you will be connected to midd-unix and can start transferring/editing files.
Mac computer

Open Fetch, it should be in your "Applications" folder. If you do not have fetch you can call the Helpdesk and they can e-mail you a link and an install code.

When Fetch opens enter the following:

  • Host: ftp.middlebury.edu
  • UserID: yourusername
  • password: yourpassword

Click OK.

Your folders on Midd-Unix should appear.

Mapping a Drive to a Novell Server without the Novell Client (PC)

It is possible to connect to a Novell server (such as Tigercat, Classes, Snowleopard etc.) and manage your files without installing the Novell Client. The advantage of this method is that you do not need to install any additional software (such as the Novell client) and the startup process of your computer is noticeably faster. The disadvantage is that you may need to provide your username and password each time you connect to the server.

  1. Right-click the "My Computer" icon and select "Map Network Drive"
  2. In the "Map Netowrk Drive" window, leave the "Drive" option as it is. In the "Folder" field, type in the server name and the shared folder name with slashes like so: \\tigercat\vol1 or \\classes\vol1 or \\snowleopard\vol1
  3. Ensure that the "Reconnect at logon" box is checked.
  4. Click "Finish"
  5. You will be asked for your username and password. For your username, type it in the format midd\myusername to indicate the user domain.

Troubleshooting steps

  • If you get an error, double-check the server address to ensure that you spelled it correctly; also make sure that you types in your username with midd\ before it.
  • The network address cannot be found or the network is not available: Ensure that the "TCP/IP NetBios Helper" service is running. ## Go to the Start menu -> Run ## type in "services.msc" and click OK ## In the Services Management Console look for "TCP/IP NetBios Helper", right-click it, select "Properties". ## In the Properties window that appears, use the drop-down menu in the middle to ensure that the "Startup Type" is set as "Automatic" and click apply ## click the button named "Start" inside the properties window.
  • Your computer needs to have a unique name to connect to the network. ## Right-click "My Computer" and choose Properties ## Choose "Computer Name" tab and click the "Change" button ## Enter in a new name. Consider using your username and a one-word descriptor so that the name is unique, such as "pmitrevs-XP". The name can't be longer than around 11 characters. ## Click OK to close the dialogs and restart the computer immediately.

Other Problems & Questions

Recovering a File Deleted from a Server (Mac or PC)

It is possible to recover a file that has been deleted from one of the Novell servers (Tigercat, Classes, Snowleopard etc.). PC users that have the Novell Client installed should follow the instructions available on this web page (or search the keywords: recover file from server). PC users that do not have Novell, as well as Macintosh users can login to NetStorage (http://go.middlebury.edu/netstorage) and recover the deleted file(s) using a web browser. For more information on how to login to NetStorage and see the deleted files, see this article(or search the keyword: netstorage)

Tracking details: Author: P.M. Revised: 02/07/2008

Student's Documents Don't Appear in the Dropbox on Classes

Issue Description

Professor cannot see a student's documents when he puts them in the Dropbox of the Classes folder (SPAN0220F). The last time his student submitted something that didn't show up, he told him to e-mail him the document, and he would manually place it in the folder. When he did so, it said there was all ready something there; however, it's not visible. It's only for one of his students.

Solution

Upgrading Novell client fixed it. Author: Linda Knutson Date: November 16, 2007

Mac OS X 10.5 (leopard) can't see any files inside a folder stored on a Novell server (like classes)

Problem: Mac OS X 10.5 (leopard) can't see any files inside a folder stored on a Novell server (like classes). PC/Windows computers or 10.4 (tiger) can see the files.

Solution: On a PC, using netstorage, or on a Mac with 10.4, check for files with non-roman characters (accented, symbols) - replace these characters with roman characters.

Second solution: On a PC, using netstorage, or on a Mac with 10.4, check if the parent folder, or the folder affected, end with a space in the file name. Remove the space, disconnect from the server, then reconnect.

Mac OS X freezes for a brief period after disconnecting from the network

This commonly occurs when the computer is connected to a file server (Tigercat, Classes, etc.) and loses network connection (the network cable is unplugged, or the computer goes to sleep, or the server/network is temporarily unavailable).

The solution is to disconnect from any connected file servers before closing the lid, putting the computer to sleep, disconnecting the cable or any other action that may terminate the network connection.

To disconnect from a connected server, open the Finder and click on the eject button next to the server name in the Finder's side bar (located on the left). Another way to disconnect from a server is to view your Desktop and find the server's icon on the desktop. Click on the icon once and from the "File" menu in the top left corner of the screen, select "Eject".

Sending Large Files

There are several free services that let you send large files:

www.YouSendIt.com - 100 MB maximum

www.send6.com - No size limit - 6 files maximum

www.datataxi.com - 500 MB maximum

However we do not and cannot guarantee the quality or security of the above-mentioned services.

Faculty, staff and students are allocated 50 MB of personal space on Middlebury's community web-server. Here are instructions on how to place a file on this web server: http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/file/cross/network_ftp_2middunix.htm After a file is placed on the server, it can be access using any web browser on the following link: http://community.middlebury.edu/~username/file-name.ext where the word "username" is the username of the person who uploaded the file, and the word "file-name.ext" is the name and extension of the file. You can then send the link to the person needing the uploaded file and the person can easily download it.

For faculty working on projects with collegues from other institutions, it might be possible to create an FTP account where the files can be uploaded and the login username and password can be shared. The network administrators at Middlebury or the other institution should be able to help with this.

Tracking details: Author: Petar Mitrevski Revised: 12/18/2007

Storage Services

You can also upload your files to an online free storage provider, which in turn will provide you with a link your files. You can send this link to other people to view and download your files.

One of these services is: www.4shared.com (5.00 GB free Space, 100 Mb maximum per file)

However we do not and cannot guarantee the quality or security of the above-mentioned services. Tracking details: Author: Isaac Sadaqah Date: 10/12/2008

Connecting to the RHINO server with a Mac

Before connecting to the server called RHINO using a Mac, you should follow Apple's instructions here: http://support.apple.com/kb/TS1564