Middlebury

File Servers

Access to File Servers

End User Guides

Connecting to file servers with Mac OS X (mounting Tigercat, Classes, etc)

The network paths/URLs that Mac OS X needs to use are:

-- Novell Servers -- Tigercat: smb://tigercat/tigerca.vol1/users or smb://tigercat/tigerca.vol1/users/username where "username" should be replaced with your Middlebury College username (e.g. smb://tigercat/tigerca.vol1/users/jsmith )

Classes: smb://classes/classes.vol1

Snowleopard: smb://snowleopard/snow.vol1

Ocelot: smb://ocelot/ocelot.vol1

Any other Novell server can be reached by using its name and appending the share "vol1", e.g.: smb://servername/vol1

-- Other Samba/Windows/CIFS shares --

Midd-Unix (aka Community): smb://midd-unix smb://community

Muskrat: smb://muskrat

Detailed instructions on where to enter these paths/URLs are available here: http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/file/mac_osx/

Tracking details: Author: Petar Mitrevski Revised: 7/25/2008


Connecting to Novell Servers (Mapping Drives to Tigercat, Classes, etc. ) in Windows Vista

Problem

Users of Windows Vista cant authenticate and access files or folders on Novell Fileservers (Tigercat, snowleopard, classes, etc.).

Solution

The Novell client from: Snowleopard => vol1 => Software => Software-Windows => Novell Clients is the recommended solution. You can connect to Snowleopard through this link (http://go.middlebury.edu/files) Note that it is NOT recommended to download the Novell client from Novells website. If, for some reason, you cannot install the Novell client, the following configuration changes would allow the person to authenticate without using the Novell client. The issue is that by default, Windows Vista uses NTLMV2 for authentication when attempting to map network drives. To allow NTLMv1 or LM challenge-response operations do the following:

(This works on Vista Ultimate and Enterprise, see below for other versions)

  • Control Panel -> System Maintenance -> Administrative Tools (run as administrator) -> Local Security Policies -> Local Policies -> Security Options
  • Find the Policy Key named Network Security : LAN Manager Authentication Level
  • Set the value to "Send LM and NTLM responses" or - and it seems to make the most sense -"Send LM & NTLM - use NTLMv2 session security if negotiated"
  • Restart the computer. You can now connect to Novell Servers (such as Tigercat) as normal (if you dont know how to do that, see the last section of this document).

(This works on all Vista versions) This also can be done by making a change in the Windows Vista registry:

Note: There have been some reports of the following solution not working, mostly on Vista Business.

  • Run the registry editor and open this key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
  • If it doesn't already exist, create a DWORD value named LmCompatibilityLevel
  • Set the value to 1
  • Restart the computer. You can now connect to Novell Servers (such as Tigercat) as normal (if you dont know how to do that, see the last section of this document).

Connecting to the servers

To connect to these servers you need to know their addresses:

  • Tigercat address: \\tigercat\vol1\users
  • Classes address: \\classes\vol1
  • Snowleopard address: \\snowleopard\vol1


To connect to any one of these servers:

Click on the Start button and right-click on Computer.

Click on Map network drive.

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In the Folder field enter the address of the server (e.g. \\tigercat\vol1\users )

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Click Connect using a different name.

Enter your Middlebury username in this format: midd\yourusername and enter your college password.

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Click OK and then click Finish.

Connecting to Midd-Unix

Faulty, staff and student personal web pages are kept on Midd-Unix. An example would be: http://community.middlebury.edu/~aehoffma You can connect to Midd-Unix while on the Middlebury campus or from off the campus.

On Campus

Windows computer

Follow the instructions outlined in the following document: http://kb.middlebury.edu/article.asp?article=1067&p=7

Macintosh computer

Follow the instructions outlined in the following document: http://kb.middlebury.edu/article.asp?article=1216&p=7 The instructions mention connecting to "classes/vol1", follow all the instructions, just replace "classes/vol1" with "midd-unix".

Off Campus

Windows computer
  1. Open Internet Explorer
  2. In the address field type in: ftp://yourusername@ftp.middlebury.edu (replace "yourusername" with your own username)
  3. Press "Enter" and you will be asked for your password, enter it and press "Log In"
  4. If the username and password was correct you will be connected to midd-unix and can start transferring/editing files.
Mac computer

Open Fetch, it should be in your "Applications" folder. If you do not have fetch you can call the Helpdesk and they can e-mail you a link and an install code.

When Fetch opens enter the following:

Host: ftp.middlebury.edu

UserID: yourusername

password: yourpassword

Click OK.

Your folders on Midd-Unix should appear.

Mapping a Drive to a Novell Server without the Novell Client (PC)

It is possible to connect to a Novell server (such as Tigercat, Classes, Snowleopard etc.) and manage your files without installing the Novell Client. The advantage of this method is that you do not need to install any additional software (such as the Novell client) and the startup process of your computer is noticeably faster. The disadvantage is that you may need to provide your username and password each time you connect to the server.

  1. Right-click the "My Computer" icon and select "Map Network Drive"
  2. When the "Map Network Drive" window appears you can leave the "Drive" section unchanged and in the "Folder" section type in the name of the server you want to log in, followed by the name of the shared folder.
    Examples:
    For Tigercat you would type in:
    \\tigercat\vol1
    For Classes you would type in:
    \\classes\vol1
  3. Ensure that the "Reconnect at logon" box is checked
  4. Click "Finish"
  5. You will be asked to type in your username:

This is very important: You must add "MIDD" and a slash "\" to the beginning of the username. So your username will be of the form: MIDD\username for example, I would enter: MIDD\pmitrevs In the username and password field, you can check the box that says "Remember my password" If you get an error, please ensure you are typing in the correct address. If that doesn't help, try the steps below.

The following steps may need to be completed before attempting to connect to a Novell server without the Novell Client:

  1. If you get an error message saying that the network address cannot be found or that the network is not available, ensure that the "TCP/IP NetBios Helper" service is running: -- Click on the Start menu -> click on Run -> type in "services.msc" and click "OK". -- In the Services Management Console look for "TCP/IP NetBios Helper", right-click it, select "Properties". -- In the Properties window that appears, use the drop-down menu in the middle to ensure that the "Startup Type" is set as "Automatic" and click apply, then click the button named "Start" inside the properties window.
  2. Ensure that your computer has a unique name:
     -- Right-click the "My Computer" icon and select "Properties"
    -- In the "Properties" window click on the "Computer Name" tab and click on the "Change" button in the lower right corner. (Note: The "Description" field is not important, you can leave it blank or type in something there, the important part is to click the "Change" button)
    -- In the "Computer Name Changes" window, type in a name for your computer. If the name is not unique, you will receive an error, hence it is highly recommended that you use your username followed by "-2000" or "-XP" as a computer name. For example, my username is "pmitrevs" and the name of my computer is "pmitrevs-XP". Once you have chosen the name, click OK twice and restart the computer when prompted.

    Once the computer has restarted, follow steps 1-5
  3. If all of that fails, try downloading and running WinsockXP Fix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml After running Winsock Fix, reboot and try steps 1-5 again.

You can also check the "Related Articles Section" for other ways to access Middlebury's Servers.

Tracking details: Author: P.M. Revised: 02/07/2008


Using File Servers

End user guides

Classes server: "Dropbox" folder behavior

Teachers of a class can see all contents of the Dropbox folder. Students cannot see any of the folder's contents, however they can drag files there (ie they have write privilege, but it's limited because they have no read privilege).

Students SHOULD NOT TRY TO SAVE documents directly to \\Classes\Dropbox. They should save the file elsewhere first, and then drag the file to the Dropbox folder.

The Dropbox folder is a safe place for teachers of a class to securely share files with each other so that non-teachers cannot access the files.

Default Server Quotas - Email, Novell, and Midd-Unix

Server Students Fac/Staff
Email 500 MB 1000 MB (1 GB)
Tigercat 200 MB 200 MB
Classes 300 MB/class 300 MB/class
Midd-Unix 50 MB 50 MB

- Petar Mitrevski Revised: 4/7/2008


Other Problems & Questions

Recovering a File Deleted from a Server (Mac or PC)

It is possible to recover a file that has been deleted from one of the Novell servers (Tigercat, Classes, Snowleopard etc.). PC users that have the Novell Client installed should follow the instructions available on this web page (or search the keywords: recover file from server). PC users that do not have Novell, as well as Macintosh users can login to NetStorage (http://go.middlebury.edu/netstorage) and recover the deleted file(s) using a web browser. For more information on how to login to NetStorage and see the deleted files, see this article(or search the keyword: netstorage)

Tracking details: Author: P.M. Revised: 02/07/2008

Student's Documents Don't Appear in the Dropbox on Classes

Issue Description

Professor cannot see a student's documents when he puts them in the Dropbox of the Classes folder (SPAN0220F). The last time his student submitted something that didn't show up, he told him to e-mail him the document, and he would manually place it in the folder. When he did so, it said there was all ready something there; however, it's not visible. It's only for one of his students.

Solution

Upgrading Novell client fixed it. Author: Linda Knutson Date: November 16, 2007

Mac OS X freezes for a brief period after disconnecting from the network

This commonly occurs when the computer is connected to a file server (Tigercat, Classes, etc.) and loses network connection (the network cable is unplugged, or the computer goes to sleep, or the server/network is temporarily unavailable).

The solution is to disconnect from any connected file servers before closing the lid, putting the computer to sleep, disconnecting the cable or any other action that may terminate the network connection.

To disconnect from a connected server, open the Finder and click on the eject button next to the server name in the Finder's side bar (located on the left). Another way to disconnect from a server is to view your Desktop and find the server's icon on the desktop. Click on the icon once and from the "File" menu in the top left corner of the screen, select "Eject".


Sending Large Files

There are several free services that let you send large files:

www.YouSendIt.com - 100 MB maximum

www.send6.com - No size limit - 6 files maximum

www.datataxi.com - 500 MB maximum

However we do not and cannot guarantee the quality or security of the above-mentioned services.

Faculty, staff and students are allocated 50 MB of personal space on Middlebury's community web-server. Here are instructions on how to place a file on this web server: http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/network/file/cross/network_ftp_2middunix.htm After a file is placed on the server, it can be access using any web browser on the following link: http://community.middlebury.edu/~username/file-name.ext where the word "username" is the username of the person who uploaded the file, and the word "file-name.ext" is the name and extension of the file. You can then send the link to the person needing the uploaded file and the person can easily download it.

For faculty working on projects with collegues from other institutions, it might be possible to create an FTP account where the files can be uploaded and the login username and password can be shared. The network administrators at Middlebury or the other institution should be able to help with this.

Tracking details: Author: Petar Mitrevski Revised: 12/18/2007

Storage Services

You can also upload your files to an online free storage provider, which in turn will provide you with a link your files. You can send this link to other people to view and download your files.

One of these services is: www.4shared.com (5.00 GB free Space, 100 Mb maximum per file)

However we do not and cannot guarantee the quality or security of the above-mentioned services. Tracking details: Author: Isaac Sadaqah Date: 10/12/2008

Connecting to the RHINO server with a Mac

Before connecting to the server called RHINO using a Mac, you should follow Apple's instructions here: http://support.apple.com/kb/TS1564

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