Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

m
Line 26: Line 26:
 
**[[Network Troubleshooting - Windows]]  
 
**[[Network Troubleshooting - Windows]]  
 
**[[Network Troubleshooting - Mac OS X]]  
 
**[[Network Troubleshooting - Mac OS X]]  
**[[Troubleshooting Internet Explorer|Troubleshooting Internet Explorer]]
+
**[[Troubleshooting Internet Explorer|Troubleshooting Internet Explorer]]  
 
*[[Advanced Network Troubleshooting]]  
 
*[[Advanced Network Troubleshooting]]  
*[[Wireless|Wireless connection instructions ]]
+
*[[Wireless|Wireless connection instructions ]]  
 
**[[Wireless Troubleshooting]]  
 
**[[Wireless Troubleshooting]]  
 
**[[Routers and Wireless Access Points]]
 
**[[Routers and Wireless Access Points]]
  
 
*[[Campus Housing not on Wired Network]]  
 
*[[Campus Housing not on Wired Network]]  
*[[I can't login to my computer|I can't login to my computer | I can't login to a library loaner | MIDD domain is unavailable | The computer's login screen is not accepting my password]]
+
*[[I can't login to my computer|I can't login to my computer | I can't login to a library loaner | MIDD domain is unavailable | The computer's login screen is not accepting my password]]
 +
*[[Step-by-Step: Finding the IP Address and MAC/Physical Address/Ethernet ID]]
  
 
==== E-Mail  ====
 
==== E-Mail  ====
Line 58: Line 59:
 
==== Servers and infrastructure  ====
 
==== Servers and infrastructure  ====
  
*[[DFS|DFS Filesystem]]
+
*[[DFS|DFS Filesystem]]  
**[[DFS Servers]] (file servers)
+
**[[DFS Servers]] (file servers)  
**[[File Servers]] (old - needs updating!)
+
**[[File Servers]] (old - needs updating!)  
*[[Editing Lists on Mac]]
+
*[[Editing Lists on Mac]]  
*[[Infrastructure]]
+
*[[Infrastructure]]  
*[[Remote Assistance]]
+
*[[Remote Assistance]]  
*[[Remote Desktop Connection]]
+
*[[Remote Desktop Connection]]  
*[[Off Campus Access]] (VPN, Dial-Up, etc.)
+
*[[Off Campus Access]] (VPN, Dial-Up, etc.)  
 
*[[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]]
 
*[[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]]
  
*[[Certificate Errors|Certificate Errors]]
+
*[[Certificate Errors|Certificate Errors]]  
*[[Self-Signed or Expired Certificates]]
+
*[[Self-Signed or Expired Certificates]]  
 
*[[Getting a Middlebury College Security Certificate]]
 
*[[Getting a Middlebury College Security Certificate]]
  

Revision as of 09:56, 10 June 2010

The main purpose for this page is to provide a space to develop documentation that will eventually migrate to the official helpdesk documentation. As such, what's written in here is not necessarily 100% accurate.  

LIS Helpdesk

See also

General Information

Network, Servers, and Internet

E-Mail

Accounts

Abuse and risks

Servers and infrastructure

Applications and OS

General

Operating Systems

Recovery and backup

Specific applications

Web apps and websites

Multimedia

Misc

Using and troubleshooting hardware

Troubleshooting Computers

Purchase, repair, replacement, & warranties

Accessories and External Hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Virtual Computers and Thin Clients

Technology Education, Technical Documentation, Computing Terminology

Misc

(If you don't know where to put an article link, put it here!)