Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

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This is the central location for LIS Helpdesk documentation. Information is updated on a rolling basis and is therefore subject to change. For specific topics, see below.  
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This is the central location for ITS Helpdesk documentation. Information is updated on a rolling basis and is therefore subject to change. For specific topics, see below.  
  
== LIS Helpdesk  ==
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== ITS Helpdesk  ==
  
 
==== See also  ====
 
==== See also  ====
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*[[General requests]] - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
 
*[[General requests]] - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
 
*[[Helpdesk Policy]] - An ''unofficial'' reference and statement of our policies.
 
*[[Helpdesk Policy]] - An ''unofficial'' reference and statement of our policies.
*[https://mediawiki.middlebury.edu/wiki/LIS/Borrowing#Borrowing_Equipment Borrowing Equipment]- information about loaner equipment
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*[[Equipment Borrowing]]- information about loaner equipment
 
*[[Media Services]] - Wilson Media Lab, screenings, videoconferences
 
*[[Media Services]] - Wilson Media Lab, screenings, videoconferences
 
*[[Telephone Services]] - general information, BlackBerry setup
 
*[[Telephone Services]] - general information, BlackBerry setup
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*[[Email configuration]]
 
*[[Email configuration]]
 
*[[Email Issues]]
 
*[[Email Issues]]
*[[Exchange 2010 Migration - Updating Entourage|Exchange 2010 Migration - Updating Entourage]]
 
 
*[[Default Quotas|Default Quotas]]
 
*[[Default Quotas|Default Quotas]]
 
*[[Ldap Settings|Ldap Settings]]
 
*[[Ldap Settings|Ldap Settings]]
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*[[How long are Middlebury Accounts kept]]
 
*[[How long are Middlebury Accounts kept]]
  
==== Abuse and risks  ====
 
  
*[[Misuse of the College's E-mail System]]
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==== Information Security ====
*[[SPAM and Backscatter]]
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*[[Phishing and Scam Websites]]
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*[[Multi-Factor_Authentication|Multi-Factor Authentication]]
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*[[Encryption|Encryption]]
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*[[Misuse_of_the_College's_E-mail_System|Misuse of the College's E-mail System]]  
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*[[SPAM_and_Backscatter|SPAM and Backscatter]]
  
 
==== Servers and infrastructure  ====
 
==== Servers and infrastructure  ====
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*[[Feature/Service/Application Requests]]
 
*[[Feature/Service/Application Requests]]
 
*[[How to find my application's version|How to find my application's version]]
 
*[[How to find my application's version|How to find my application's version]]
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*[[Gatekeeper|Application installations blocked on a Mac]]
  
 
==== Operating Systems  ====
 
==== Operating Systems  ====
  
*[[Windows XP]]
 
*[[Vista]]
 
 
*[[Windows 7|Windows 7]]
 
*[[Windows 7|Windows 7]]
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*[[Windows 10]]
 
*[[Mac OSX]]
 
*[[Mac OSX]]
 
*[[Mac OS X MountainLion]] (10.8.x)
 
*[[Mac OS X MountainLion]] (10.8.x)
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*[[Data Recovery]]
 
*[[Data Recovery]]
*[[Backup]]
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*[[Backing Up Your Data]]
*[[Selective Backup]]
 
  
 
==== Specific applications  ====
 
==== Specific applications  ====
  
 
*[https://mediawiki.middlebury.edu/wiki/LIS/Category:Specific_applications List of articles about specific applications]
 
*[https://mediawiki.middlebury.edu/wiki/LIS/Category:Specific_applications List of articles about specific applications]
*[[Symantec AntiVirus]]
 
 
*[[Microsoft Office]]
 
*[[Microsoft Office]]
*[[Microsoft Office 2011 for Mac - Preliminary Notes|Microsoft Office 2011 for Mac - Preliminary Notes]]
 
 
*[[Optimizing Adobe Photoshop]]
 
*[[Optimizing Adobe Photoshop]]
*[[Web Browsers]]
 
 
*[[Share an Excel File with multiple people and allow simultaneous write access|Share an Excel File with multiple people and allow simultaneous write access]]
 
*[[Share an Excel File with multiple people and allow simultaneous write access|Share an Excel File with multiple people and allow simultaneous write access]]
  
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*[[Hyperion]]
 
*[[Hyperion]]
 
*[[CMS]]
 
*[[CMS]]
*[[WebMail]]
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*[[Webmail_Help|Webmail]]
 
*[[Banner & BannerWeb]] (note that Banner is also known as INB, or Banner INB)
 
*[[Banner & BannerWeb]] (note that Banner is also known as INB, or Banner INB)
 
*[[Banner vs BannerWeb vs Hyperion|Banner vs BannerWeb vs Hyperion]]
 
*[[Banner vs BannerWeb vs Hyperion|Banner vs BannerWeb vs Hyperion]]
*[[Creating Your Personal Webpage|Creating Your Personal Webpage]]
 
 
*[[ARTstor]]
 
*[[ARTstor]]
 
*[[Classes Web Pages|Web pages served on the Classes folder]]
 
*[[Classes Web Pages|Web pages served on the Classes folder]]
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*[[Advanced Topics]]
 
*[[Advanced Topics]]
 
*[[Specialty Databases]]
 
*[[Specialty Databases]]
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*[[WiFi Calling]]
  
 
== Using and troubleshooting hardware  ==
 
== Using and troubleshooting hardware  ==
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*[[GNU Icons|Free (open-sourced) icons/thumbnails/clipart]]
 
*[[GNU Icons|Free (open-sourced) icons/thumbnails/clipart]]
 
*[[Mac Training Topics for Helpdesk|Mac Training Topics for Helpdesk]]
 
*[[Mac Training Topics for Helpdesk|Mac Training Topics for Helpdesk]]
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*[[LS Technology Orientations]]
  
 
== Misc  ==
 
== Misc  ==

Latest revision as of 12:06, 12 February 2020

This is the central location for ITS Helpdesk documentation. Information is updated on a rolling basis and is therefore subject to change. For specific topics, see below.

ITS Helpdesk

See also

General Information

Network, Servers, and Internet

E-Mail

Accounts


Information Security

Servers and infrastructure

Applications and OS

General

Operating Systems

Recovery and backup

Specific applications

Web apps and websites

Multimedia

Misc

Using and troubleshooting hardware

Troubleshooting Computers

Purchase, repair, replacement, & warranties

Accessories and External Hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Virtual Computers and Thin Clients

Technology Education, Technical Documentation, Computing Terminology

Misc

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