Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

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*[[Email configuration]]
 
*[[Email configuration]]
 
*[[Email Issues]]
 
*[[Email Issues]]
*[[Exchange 2010 Migration - Updating Entourage|Exchange 2010 Migration - Updating Entourage]]
 
 
*[[Default Quotas|Default Quotas]]
 
*[[Default Quotas|Default Quotas]]
 
*[[Ldap Settings|Ldap Settings]]
 
*[[Ldap Settings|Ldap Settings]]
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*[[How long are Middlebury Accounts kept]]
 
*[[How long are Middlebury Accounts kept]]
  
==== Information Security  ====
 
  
*[[Multi-Factor Authentication]]
+
==== Information Security ====
*[[Encryption]]
+
 
*[[Misuse of the College's E-mail System]]
+
*[[Multi-Factor_Authentication|Multi-Factor Authentication]]  
*[[SPAM and Backscatter]]
+
*[[Encryption|Encryption]]  
*[[Phishing and Scam Websites]]
+
*[[Misuse_of_the_College's_E-mail_System|Misuse of the College's E-mail System]]  
 +
*[[SPAM_and_Backscatter|SPAM and Backscatter]]
  
 
==== Servers and infrastructure  ====
 
==== Servers and infrastructure  ====
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*[https://mediawiki.middlebury.edu/wiki/LIS/Category:Specific_applications List of articles about specific applications]
 
*[https://mediawiki.middlebury.edu/wiki/LIS/Category:Specific_applications List of articles about specific applications]
 
*[[Microsoft Office]]
 
*[[Microsoft Office]]
*[[Microsoft Office 2011 for Mac - Preliminary Notes|Microsoft Office 2011 for Mac - Preliminary Notes]]
 
 
*[[Optimizing Adobe Photoshop]]
 
*[[Optimizing Adobe Photoshop]]
 
*[[Share an Excel File with multiple people and allow simultaneous write access|Share an Excel File with multiple people and allow simultaneous write access]]
 
*[[Share an Excel File with multiple people and allow simultaneous write access|Share an Excel File with multiple people and allow simultaneous write access]]
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*[[Banner & BannerWeb]] (note that Banner is also known as INB, or Banner INB)
 
*[[Banner & BannerWeb]] (note that Banner is also known as INB, or Banner INB)
 
*[[Banner vs BannerWeb vs Hyperion|Banner vs BannerWeb vs Hyperion]]
 
*[[Banner vs BannerWeb vs Hyperion|Banner vs BannerWeb vs Hyperion]]
*[[Creating Your Personal Webpage|Creating Your Personal Webpage]]
 
 
*[[ARTstor]]
 
*[[ARTstor]]
 
*[[Classes Web Pages|Web pages served on the Classes folder]]
 
*[[Classes Web Pages|Web pages served on the Classes folder]]
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*[[Advanced Topics]]
 
*[[Advanced Topics]]
 
*[[Specialty Databases]]
 
*[[Specialty Databases]]
 +
*[[WiFi Calling]]
  
 
== Using and troubleshooting hardware  ==
 
== Using and troubleshooting hardware  ==
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*[[Known Thin Client and VDI Issues|Known_Thin_Client_and_VDI_Issues]]<br>
 
*[[Known Thin Client and VDI Issues|Known_Thin_Client_and_VDI_Issues]]<br>
  
== Technology Education, Technical Documentation, Computing Terminology  ==
 
  
*[[Technology Workshops]]
+
== Technology Education, Technical Documentation, Computing Terminology ==
*[[ASCII Unicode and HTML Tables]]
+
 
*[[Computing Terminology]]
+
*[[Technology_Workshops|Technology Workshops]]  
*[[Getting Technology Training]]
+
*[[ASCII_Unicode_and_HTML_Tables|ASCII Unicode and HTML Tables]]  
*[[Common Writing Errors]] (to be used when composing new documentation and articles)
+
*[[Computing_Terminology|Computing Terminology]]  
*[[GNU Icons|Free (open-sourced) icons/thumbnails/clipart]]
+
*[[Common_Writing_Errors|Common Writing Errors]] (to be used when composing new documentation and articles)  
*[[Mac Training Topics for Helpdesk|Mac Training Topics for Helpdesk]]
+
*[[GNU_Icons|Free (open-sourced) icons/thumbnails/clipart]]  
 +
*[[Mac_Training_Topics_for_Helpdesk|Mac Training Topics for Helpdesk]]
 +
*[[LS_Technology_Orientations|LS Technology Orientations]]
  
 
== Misc  ==
 
== Misc  ==

Latest revision as of 15:51, 19 February 2021

This is the central location for ITS Helpdesk documentation. Information is updated on a rolling basis and is therefore subject to change. For specific topics, see below.

ITS Helpdesk

See also

General Information

Network, Servers, and Internet

E-Mail

Accounts


Information Security

Servers and infrastructure

Applications and OS

General

Operating Systems

Recovery and backup

Specific applications

Web apps and websites

Multimedia

Misc

Using and troubleshooting hardware

Troubleshooting Computers

Purchase, repair, replacement, & warranties

Accessories and External Hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Virtual Computers and Thin Clients


Technology Education, Technical Documentation, Computing Terminology

Misc

(If you don't know where to put an article link, put it here!)

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