Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

(Servers and infrastructure: - Campus Manager has no useful info and will soon become deprecated.)
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== Network, Servers, and Internet  ==
 
== Network, Servers, and Internet  ==
  
* [[Network Troubleshooting]] - general tips
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*[[Network Troubleshooting]] - general tips  
** [[Network Troubleshooting - Windows]]
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**[[Network Troubleshooting - Windows]]  
** [[Network Troubleshooting - Mac OS X]]
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**[[Network Troubleshooting - Mac OS X]]  
* [[Advanced Network Troubleshooting]]
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*[[Advanced Network Troubleshooting]]
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*[[Wireless|Wireless connection instructions ]]
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**[[Wireless Troubleshooting]]
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**[[Routers and Wireless Access Points]]
  
* [[Wireless]] connection instructions
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*[[Campus Housing not on Wired Network]]  
** [[Wireless Troubleshooting]]
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*[[I can't login to my computer]]
** [[Routers and Wireless Access Points]]
 
* [[Campus Housing not on Wired Network]]
 
* [[I can't login to my computer]]
 
  
 
==== E-Mail  ====
 
==== E-Mail  ====
  
* [[Email configuration]]
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*[[Email configuration]]  
* [[Email Issues]]
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*[[Email Issues]]  
* [[Default Quotas|Default Quotas]]
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*[[Default Quotas|Default Quotas]]  
* [[Ldap Settings|Ldap Settings]]
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*[[Ldap Settings|Ldap Settings]]  
* [[Syncing Calendar and Address Book|Syncing Calendar and Address Book]]
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*[[Syncing Calendar and Address Book|Syncing Calendar and Address Book]]
  
 
==== Accounts  ====
 
==== Accounts  ====
  
*[[Infrastructure#User_Accounts|Creating Middlebury Accounts]] (How Middlebury Accounts Get Created)
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*[[Infrastructure#User_Accounts|Creating Middlebury Accounts]] (How Middlebury Accounts Get Created)  
*[[Passwords]]
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*[[Passwords]]  
 
*[[How long are Middlebury Accounts kept]]
 
*[[How long are Middlebury Accounts kept]]
  
 
==== Abuse and risks  ====
 
==== Abuse and risks  ====
  
* [[Misuse of the College's E-mail System]]
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*[[Misuse of the College's E-mail System]]  
* [[SPAM and Backscatter]]
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*[[SPAM and Backscatter]]  
* [[Phishing and Scam Websites]]
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*[[Phishing and Scam Websites]]
  
 
==== Servers and infrastructure  ====
 
==== Servers and infrastructure  ====
  
* [[DFS|DFS Filesystem]]
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*[[DFS|DFS Filesystem]]  
** [[DFS Servers]] (file servers)
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**[[DFS Servers]] (file servers)  
** [[File Servers]] (old - needs updating!)
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**[[File Servers]] (old - needs updating!)  
* [[Infrastructure]]
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*[[Infrastructure]]  
* [[Remote Assistance]]
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*[[Remote Assistance]]  
* [[Remote Desktop Connection]]
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*[[Remote Desktop Connection]]  
* [[Off Campus Access]] (VPN, Dial-Up, etc.)
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*[[Off Campus Access]] (VPN, Dial-Up, etc.)  
* [[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]]
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*[[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]]
  
* [[Certificate Errors|Certificate Errors]]
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*[[Certificate Errors|Certificate Errors]]  
* [[Self-Signed or Expired Certificates]]
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*[[Self-Signed or Expired Certificates]]  
* [[Getting a Middlebury College Security Certificate]]
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*[[Getting a Middlebury College Security Certificate]]
  
 
== Applications and OS  ==
 
== Applications and OS  ==

Revision as of 00:33, 11 January 2010

LIS Helpdesk

See also

General Information

Network, Servers, and Internet

E-Mail

Accounts

Abuse and risks

Servers and infrastructure

Applications and OS

General

Operating Systems

Recovery and backup

Specific applications

Web apps and websites

Multimedia

Misc

Using and troubleshooting hardware

Troubleshooting Computers

Purchase, repair, replacement, & warranties

Accessories and External Hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Virtual Computers and Thin Clients

Technology Education, Technical Documentation, Computing Terminology

Misc

(If you don't know where to put an article link, put it here!)