Library & ITS Wiki
Difference between revisions of "Helpdesk Draft Documentation"
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From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here. | From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here. | ||
--[[User:Chunt|Hunt, Christopher]] 21:23, 10 July 2008 (EDT) | --[[User:Chunt|Hunt, Christopher]] 21:23, 10 July 2008 (EDT) | ||
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| + | ===[[Network Troubleshooting]]=== | ||
| + | Quick but detailed steps for troubleshooting network issues in Windows and Mac OS X. | ||
| + | --[[User:Pmitrevs|Mitrevski, Petar]] 12:50, 11 July 2008 (EDT) | ||
===[[Problems and Troubleshooting]]=== | ===[[Problems and Troubleshooting]]=== | ||
Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses. | Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses. | ||
--[[User:Chunt|Hunt, Christopher]] 09:20, 11 July 2008 (EDT) | --[[User:Chunt|Hunt, Christopher]] 09:20, 11 July 2008 (EDT) | ||
Revision as of 11:50, 11 July 2008
Hellooooooo!!!!!!!!! --Hoffman, Amy E 15:05, 9 July 2008 (EDT)
Contents
Editing protocol
Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized. --Hunt, Christopher 16:55, 9 July 2008 (EDT)
Helpdesk Policy
A breakdown of the dos and the don'ts, of what we can support and what we can't support. --Hunt, Christopher 20:51, 9 July 2008 (EDT)
Resources
Resources and useful links. I think this section name is too general. --Hunt, Christopher 09:20, 11 July 2008 (EDT)
HEAT
Tips, things to include, common confusing ticket types, other stuff to know about HEAT. --Hunt, Christopher 18:21, 10 July 2008 (EDT)
Email configuration
From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here. --Hunt, Christopher 21:23, 10 July 2008 (EDT)
Network Troubleshooting
Quick but detailed steps for troubleshooting network issues in Windows and Mac OS X. --Mitrevski, Petar 12:50, 11 July 2008 (EDT)
Problems and Troubleshooting
Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses. --Hunt, Christopher 09:20, 11 July 2008 (EDT)
