Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

(Added section "LS config")
Line 22: Line 22:
 
From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here.  
 
From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here.  
 
--[[User:Chunt|Hunt, Christopher]] 21:23, 10 July 2008 (EDT)
 
--[[User:Chunt|Hunt, Christopher]] 21:23, 10 July 2008 (EDT)
 +
 +
===[[Language school configuration]]===
 +
All language / summer school configuration / troubleshooting information.
 +
--[[User:Chunt|Hunt, Christopher]] 16:07, 26 July 2008 (EDT)
  
 
===[[Network Troubleshooting]]===
 
===[[Network Troubleshooting]]===

Revision as of 16:07, 26 July 2008

Hellooooooo!!!!!!!!! --Hoffman, Amy E 15:05, 9 July 2008 (EDT)

Editing protocol

Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized. --Hunt, Christopher 16:55, 9 July 2008 (EDT)

Helpdesk Policy

A breakdown of the dos and the don'ts, of what we can support and what we can't support. --Hunt, Christopher 20:51, 9 July 2008 (EDT)

Resources

Resources and useful links. I think this section name is too general. --Hunt, Christopher 09:20, 11 July 2008 (EDT)

HEAT

Tips, things to include, common confusing ticket types, other stuff to know about HEAT. --Hunt, Christopher 18:21, 10 July 2008 (EDT)

Email configuration

From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here. --Hunt, Christopher 21:23, 10 July 2008 (EDT)

Language school configuration

All language / summer school configuration / troubleshooting information. --Hunt, Christopher 16:07, 26 July 2008 (EDT)

Network Troubleshooting

Quick but detailed steps for troubleshooting network issues in Windows and Mac OS X. --Mitrevski, Petar 12:50, 11 July 2008 (EDT)

Problems and Troubleshooting

Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses to compatability. --Hunt, Christopher 09:20, 11 July 2008 (EDT)

Operating System

Specifics for Operating System versions - "how to get to xxx with Vista?" --Burt, Nate 17:16, 16 July 2008 (EDT)

Infrastructure

Systems in use, accounts, and all the other stuff in the background that make network computing work.--Burt, Nate 20:51, 17 July 2008 (EDT)