Library & ITS Wiki
Difference between revisions of "Helpdesk Draft Documentation"
Nathan Burt (talk | contribs) (→Today's talk) |
Nathan Burt (talk | contribs) (→Today's talk) |
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* I'm creating this section as a "mini bulletin-board" where y'all can post tips, reminders, things you want people to read for a couple of days. --Topher | * I'm creating this section as a "mini bulletin-board" where y'all can post tips, reminders, things you want people to read for a couple of days. --Topher | ||
* Many users seem to not have noticed the rack of Helpdesk guides outside LIB202. Remind them that it's there - encourage people to use it! | * Many users seem to not have noticed the rack of Helpdesk guides outside LIB202. Remind them that it's there - encourage people to use it! | ||
| − | * Securing information - personal identifying information needs to be protected, yet many of us have it on our computers -- want to find out whether your computer may have personal information stored on it? Check out this work at Cornell - http://www.cit.cornell.edu/security/ ("Spider" forensics tool may be of interest) | + | * Securing information - personal identifying information needs to be protected, yet many of us have it on our computers -- want to find out whether your computer may have personal information stored on it? Check out this work at Cornell - http://www.cit.cornell.edu/security/ ("Spider" forensics tool may be of interest) - Nate |
==Helpdesk ITS== | ==Helpdesk ITS== | ||
Revision as of 16:06, 5 August 2008
Welcome to the Midd Helpdesk wiki! Please read Wiki Editing Protocol if this is your first visit.
Today's talk
- I'm creating this section as a "mini bulletin-board" where y'all can post tips, reminders, things you want people to read for a couple of days. --Topher
- Many users seem to not have noticed the rack of Helpdesk guides outside LIB202. Remind them that it's there - encourage people to use it!
- Securing information - personal identifying information needs to be protected, yet many of us have it on our computers -- want to find out whether your computer may have personal information stored on it? Check out this work at Cornell - http://www.cit.cornell.edu/security/ ("Spider" forensics tool may be of interest) - Nate
Helpdesk ITS
Protocol | Policy | Resources | HEAT
Network & Internet
Network Troubleshooting (Windows, Mac) | Email configuration | Infrastructure
Applications and OS
Viruses and malware | Languages | Useful Applications | Compatibility | Operating System
Specific programs: Windows Explorer | MS Office | Banner & BannerWeb
